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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Product</a> <ul class="sub-menu"> <li id="menu-item-164172" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164172"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. 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Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Product</a> <ul class="sub-menu"> <li id="menu-item-164174" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-164174"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="/help-desk-software/" title="Explore a selection of the best help desk software on the market. 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Try it free today!" hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164180" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-164180"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social Media<div class="menu-item-description">Answer your followers directly from LiveAgent</div></a></li> <li id="menu-item-164178" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-164178"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="/call-center-software/" title="Explore a selection of the best call center software on the market. Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Call Center<div class="menu-item-description">Built-in call center software</div></a></li> <li id="menu-item-164181" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-164181"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Knowledge Base<div class="menu-item-description">Provide self-service options</div></a></li> </ul> </li> <li id="menu-item-164183" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164183"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Use For</a> <ul class="sub-menu"> <li id="menu-item-164184" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-164184"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="/business/" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">Business Solutions<div class="menu-item-description">Different businesses, different solutions</div></a></li> <li id="menu-item-164185" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-164185"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">Industry Solutions<div class="menu-item-description">Adapt LiveAgent for your industry</div></a></li> <li id="menu-item-713804" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713804"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.com/use-case-scenarios/" title="L&L Europe, Huawei, Hostinger, and other companies offer various online services, from gaming to web hosting and ecommerce solutions. LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">Academy<div class="menu-item-description">Become a customer service expert</div></a></li> <li id="menu-item-164199" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-164199"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/templates/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="en-US" onover-preload="1">Templates<div class="menu-item-description">Customizable templates for every occasion</div></a></li> <li id="menu-item-621841" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-621841"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Checklists<div class="menu-item-description">How to handle your process</div></a></li> </ul> </li> <li id="menu-item-164201" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164201"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164202" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-164202"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="en-US" onover-preload="1">Blog<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-164203" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-164203"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/customer-support-glossary/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">Glossary<div class="menu-item-description">Learn customer service terminology</div></a></li> <li id="menu-item-164204" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-164204"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/directory/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="en-US" onover-preload="1">Directory<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. LiveAgent offers a variety of communication channels for your business. Accept our cookies and schedule a demo to learn more." hreflang="en-US" onover-preload="1">Reviews<div class="menu-item-description">Take a look at software feature reviews</div></a></li> <li id="menu-item-164242" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-164242"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles and guides</div></a></li> </ul> </li> <li id="menu-item-164207" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164207"><a href="#" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US">Company</a> <ul class="sub-menu"> <li id="menu-item-164208" class="icn-heart menu-item menu-item-type-custom menu-item-object-custom menu-item-164208"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="/about/about-liveagent/" title="Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Awards<div class="menu-item-description">Our awards & accomplishments</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-164243" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164243"><a href="/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">Features</a></li> <li id="menu-item-164244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164244"><a href="/pricing/" title="LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/ai-assistant/" title="Zefektivněte zákaznické služby s AI Answer Assistant od LiveAgent. Zlepšete produktivitu a vztahy se zákazníky zdarma!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/ai-assistant/" title="Strømlin din kundeservice med LiveAgents AI Answer Assistant, der hjælper dine support- og salgsagenter." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/" title="Hervorragender Kundenservice beginnt mit besserer Helpdesk-Software. Sehen Sie sich die Vorteile von LiveAgent an und beginnen Sie in 5 Minuten damit." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/ai-assistant-et/" title="Parandage klienditeenindust LiveAgenti AI Answer Assistantiga! Sujuv, kiire ja tõhus suhtlus. Proovige tasuta!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/asistente-de-respuesta-ia/" title="Optimiza tu servicio al cliente con el Asistente de Respuesta con IA de LiveAgent. Esta función innovadora utiliza tecnología ChatGPT para generar respuestas eficientes a consultas, mejorando la productividad y fortaleciendo relaciones con clientes. Disponible en planes Medium, Large y Enterprise. ¡Prueba gratuita disponible!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/" title="Un bon service client passe d'abord par un meilleur logiciel de service d'assistance. Découvrez les avantages de LiveAgent et commencez à l'utiliser en 5 minutes." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/ai-assistant/" title="Βελτιώστε την εξυπηρέτηση πελατών με τον Βοηθό Απαντήσεων AI του LiveAgent. Δωρεάν δοκιμή, γρήγορη και αποτελεσματική επικοινωνία!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/ui-asistent/" title="Poboljšajte korisničku podršku uz LiveAgent-ov UI asistent za odgovore. Brži odgovori, veća produktivnost! Isprobajte besplatno." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/ai-assistant/" title="Scopri l'AI Answer Assistant di LiveAgent, una funzionalità innovativa basata su ChatGPT che semplifica il servizio clienti, migliorando le risposte email con opzioni di tono personalizzate. Offerta in versione Beta gratuita per i piani Medium, Large ed Enterprise, quest'assistente aumenta la produttività e rafforza le relazioni con i clienti. Configuralo facilmente con la tua chiave API OpenAI e sperimenta risposte ottimali e personalizzate. Visita ora per saperne di più!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/ai-assistant/" title="Optimizējiet klientu apkalpošanu ar LiveAgent AI Answer Assistant, kas uzlabo atbildes laiku un efektivitāti. Izmēģiniet bezmaksas!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/" title="Puikus klientų aptarnavimas prasideda nuo pažangesnės aptarnavimo komandos programinės įrangos. Susipažinkite su LiveAgent privalumais ir pradėkite ja naudotis vos po keleto minučių." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/" title="Fedezze fel a LiveAgent egyszerű ügyfélszolgálati szoftvert, amely 24/7 támogatást nyújt, integrálja a kedvenc eszközeit, és élő csevegéssel akár 48%-kal növeli a bevételt. Kezdje ingyen, kötelezettségek nélkül, és emelje új szintre az ügyfélszolgálatát!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/ai-assistant/" title="Stroomlijn klantenservice met LiveAgent's AI Assistant! Verbeter responstijden en klantrelaties. Probeer gratis." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/asystent-odpowiedzi-ai/" title="Usprawnij obsługę klienta z asystentem AI od LiveAgent. Skróć czas reakcji i zwiększ produktywność!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/ai-assistant/" title="Simplificați serviciul clienți cu AI Answer Assistant de la LiveAgent. Îmbunătățiți răspunsurile și productivitatea agentului!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/" title="Отличное обслуживание клиентов начинается с лучшего программного обеспечения для службы поддержки. Узнайте преимущества LiveAgent и начните использовать его всего за 5 минут." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/whisper-assistant/" title="Poenostavite podporo strankam z AI Whisper Assistantom. Povečajte zadovoljstvo, prihodke in produktivnost brezplačno!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/whisper-assistant/" title="耳语助理是 LiveAgent 的 AI 工具，通过与 ChatGPT 的合作，提升客户服务效率。它能自动生成电子邮件回复，降低成本并提高满意度。适用于各种规模企业，并提供无条件免费试用。立即体验耳语助手，让您的客户服务更轻松高效！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/" title="Discover LiveAgent, the all-in-one help desk software that enhances customer service with 24/7 support and no setup fees. Easily manage tickets across multiple channels, boost revenue with fast live chat, and improve issue resolution through advanced call center features. Start a free trial without the need for a credit card and experience seamless customer communication today!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/ai-assistant/" title="Tối ưu dịch vụ khách hàng với AI Assistant của LiveAgent, hỗ trợ nhân viên sales và CSKH nâng cao hiệu quả và mối quan hệ khách hàng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/mosaaed-elrad-belzakaa-elestenaay/" title="ميزة مساعد الرد بالذكاء الاصطناعي من LiveAgent تحسن الردود عبر البريد الإلكتروني باستخدام ChatGPT، متاحة مجانًا في النسخة التجريبية." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/assistente-de-resposta-ia/" title="Melhore o atendimento ao cliente com o assistente de resposta de IA do LiveAgent. Respostas personalizáveis e eficientes para seus e-mails!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.com/features/ai-assistant/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.com/features/" href="https://www.liveagent.com/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1"><span itemprop="name">Features</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">AI Answer Assistant</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-ai-answer-assistant">AI Answer Assistant</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>LiveAgent's AI Answer Assistant enhances customer service by generating polished email replies using ChatGPT. Available in Medium, Large, and Enterprise plans, it boosts agent productivity, reduces costs, and improves customer satisfaction with quick, personalized responses.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categories:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.com/features/#ai" title="AI" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> AI </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Available in:</div> <ul class="compact-header__tags-list"> <li> <a href="/pricing/" title="Medium" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/pricing/" title="Large" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> <li> <a href="/pricing/" title="Enterprise" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Enterprise </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-ai-answer-assistant" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What is AI Answer Assistant?</span></a><a href="#h-how-ai-answer-assistant-works" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How AI Answer Assistant works</span></a><a href="#h-custom-answer-assistant" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Custom Answer Assistant</span></a><a href="#h-how-to-set-up-the-ai-answer-assistant-feature" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How to set up the AI Answer Assistant feature?</span></a><a href="#h-step-1-setting-up-ai-provider-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Step 1 – Setting up AI provider in LiveAgent</span></a><a href="#h-step-2-enable-your-ai-answer-assistant" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Step 2 – Enable your AI Answer Assistant</span></a><a href="#h-step-3-test-the-ai-answer-assistant-feature" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Step 3 – Test the AI Answer Assistant feature</span></a><a href="#h-who-uses-ai-answer-assistant" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Who uses AI Answer Assistant?</span></a><a href="#h-why-you-should-use-ai-answer-assistant" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!" hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Why you should use AI Answer Assistant</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com/app/themes/liveagent/assets/images/features-category_ai.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.com/app/themes/liveagent/assets/images/features-category_ai.jpg" alt="AI Answer Assistant" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2023/09/ai-assistant-icon.svg"> <img fetchpriority="high" src="https://www.liveagent.com/wp/urlslab-download/093a37044ace2f89ccf5d9549d2ba856/ai-assistant-icon.svg" alt="Integration" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Try it for free</div> <div class="Signup__sidebar__subtitle">No strings attached</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Full name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Company name" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Choose a name for your LiveAgent subdomain. 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9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Efficient customer communication is a key to your company’s success. LiveAgent’s AI Answer Assistant feature empowers your customer service agents to enhance their response times, increase productivity, and strengthen customer relationships.</p> <div class="wp-block-group Post__content__whatis-headline is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-is-ai-answer-assistant">What is AI Answer Assistant?</h2> <p>AI Answer Assistant is a new feature in our customer <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">service software</a>, LiveAgent, designed to streamline and enhance your email responses. Powered by ChatGPT and leveraging your own OpenAI API key, AI Answer Assistant generates polished replies to customer inquiries.</p> </div> <p>As this feature is currently in its Beta version, we are offering it temporarily for free in our <strong>trial</strong>, as well as in the <strong>Medium business</strong>, <strong>Large business</strong> and <strong>Enterprise</strong> subscription plans. The <strong>Legacy, Free and Small business plans are not included</strong>.</p> <h2 class="wp-block-heading" id="h-how-ai-answer-assistant-works">How AI Answer Assistant works</h2> <p>After the initial setup, which will be detailed later in this article, you can access this feature for any ticket by clicking the “<strong>Answer Assistant</strong>” button at the bottom of the ticket interface.</p> <p>The AI Answer Assistant offers multiple options for optimal results. To adjust the formality of your messages, you can choose from three tone styles (casual, neutral, and business).</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/ai-assistant-in-liveagent-ticket.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - Ai Assistant In Liveagent Ticket.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/668a0b0db804fd9d91ec41e9b5780f25/ai-assistant-in-liveagent-ticket.jpg.webp 1440w, https://www.liveagent.com/wp/urlslab-download/df5f4ca5eccf8a267853ba6db15be665/ai-assistant-in-liveagent-ticket-300x188.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/57433ea06a770c8338b04eac11f93539/ai-assistant-in-liveagent-ticket-1024x640.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/6eba13710578dbbd795a5a196d45361e/ai-assistant-in-liveagent-ticket-768x480.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/fd05064447a11ad92c5b8946372efa11/ai-assistant-in-liveagent-ticket-80x50.jpg.webp 80w, https://www.liveagent.com/wp/urlslab-download/b5b0246e7b0229c61bd867007aabfa94/ai-assistant-in-liveagent-ticket-40x25.jpg.webp 40w, https://www.liveagent.com/wp/urlslab-download/25de1ec79f37c510d85542bb420bf7e9/ai-assistant-in-liveagent-ticket-536x335.jpg.webp 536w, https://www.liveagent.com/wp/urlslab-download/e83682c8afbb77b1cc8e598833d5db43/ai-assistant-in-liveagent-ticket-640x400.jpg.webp 640w, https://www.liveagent.com/wp/urlslab-download/48bfeb9a9f40c49c930527960a389d36/ai-assistant-in-liveagent-ticket-185x116.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/98f30bb8fd58d986602b3e91c6c401c7/ai-assistant-in-liveagent-ticket-110x69.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/6620d0fb7c511298d3c140b513be500e/ai-assistant-in-liveagent-ticket-485x303.jpg.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1440px) 100vw, 1440px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/53f708f0da19b96c843d451c1cfe0cf7/ai-assistant-in-liveagent-ticket.jpg 1440w, https://www.liveagent.com/wp/urlslab-download/ef735081183f61fb4c28e2d22bfd89a7/ai-assistant-in-liveagent-ticket-300x188.jpg 300w, https://www.liveagent.com/wp/urlslab-download/f2ee3b9c7d4388a64366d7e518993f0e/ai-assistant-in-liveagent-ticket-1024x640.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/4a111b2d9135b172d9cd0511eb4f8a47/ai-assistant-in-liveagent-ticket-768x480.jpg 768w, https://www.liveagent.com/wp/urlslab-download/983922e0b0b0c85bb2569a11bb86272b/ai-assistant-in-liveagent-ticket-80x50.jpg 80w, https://www.liveagent.com/wp/urlslab-download/789c3c2a233eeeabee6e8e5a36285b16/ai-assistant-in-liveagent-ticket-40x25.jpg 40w, https://www.liveagent.com/wp/urlslab-download/3b3813b202936bb003896bf3a0383955/ai-assistant-in-liveagent-ticket-536x335.jpg 536w, https://www.liveagent.com/wp/urlslab-download/f396550fd9d9bc1a0564d79135f3d4c7/ai-assistant-in-liveagent-ticket-640x400.jpg 640w, https://www.liveagent.com/wp/urlslab-download/6526e13054351f6526fa111c0462eae2/ai-assistant-in-liveagent-ticket-185x116.jpg 185w, https://www.liveagent.com/wp/urlslab-download/3f37e24cd246cb6a0295f54b35d01989/ai-assistant-in-liveagent-ticket-110x69.jpg 110w, https://www.liveagent.com/wp/urlslab-download/f280ab1255b1c674a2a5b1cd6a623e3b/ai-assistant-in-liveagent-ticket-485x303.jpg 485w" urlslab-lazy="yes" sizes="(max-width: 1440px) 100vw, 1440px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/668a0b0db804fd9d91ec41e9b5780f25/ai-assistant-in-liveagent-ticket.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1440" height="900" alt="Image displaying the support ticket and highlighted AI assistant feature" class="wp-image-953650" data-src="https://www.liveagent.com/wp/urlslab-download/53f708f0da19b96c843d451c1cfe0cf7/ai-assistant-in-liveagent-ticket.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <p>Additionally, we offer preset options for text enhancements: Improve, Extend, Simplify, and Custom Answer Assistant. The first three options are self-explanatory, but let’s examine the fourth one, Custom Answer Assistant.</p> <h3 class="wp-block-heading" id="h-custom-answer-assistant">Custom Answer Assistant</h3> <p>The Custom Answer Assistant window lets you input your own commands and prompts to get tailored results. You can either type in your reply message or ask the AI Answer Assistant to draft one for you. You’ll see two windows: one for your custom prompt and another for the message you want to adjust.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/example-of-answer-assistant-prompt.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - Example Of Answer Assistant Prompt.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0aa6386cd03992ceda462be49bb1b3bc/example-of-answer-assistant-prompt-1024x640.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/60dcae72fdfa6cc39f86be60030a1bd6/example-of-answer-assistant-prompt-300x188.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/6c294cc9a8433183479e8b4139ea9dd5/example-of-answer-assistant-prompt-768x480.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/398a1afec13a1d89888f7531e8346a91/example-of-answer-assistant-prompt-80x50.jpg.webp 80w, https://www.liveagent.com/wp/urlslab-download/cb1b4fe21887caf4c05fddafd46a93ff/example-of-answer-assistant-prompt-40x25.jpg.webp 40w, https://www.liveagent.com/wp/urlslab-download/34a4ff845512ce22aa33fa18dd89407c/example-of-answer-assistant-prompt-536x335.jpg.webp 536w, https://www.liveagent.com/wp/urlslab-download/c67f62180d320d0079a4a082dfde22d7/example-of-answer-assistant-prompt-640x400.jpg.webp 640w, https://www.liveagent.com/wp/urlslab-download/57ae394e60448cb819e18ed731e22bb0/example-of-answer-assistant-prompt-185x116.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/2a5ee65af8eff3baa698b1183581b3bb/example-of-answer-assistant-prompt-110x69.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/64f08b5a80620845c454e8c4bf77d44d/example-of-answer-assistant-prompt-485x303.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/ce30d6f7645e2bbe71a8415ab87471bb/example-of-answer-assistant-prompt.jpg.webp 1440w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/877cfaf21eead1e48ebe4e2b05992532/example-of-answer-assistant-prompt-1024x640.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/c49e159ce6380c6071b2e3c19b3e1aef/example-of-answer-assistant-prompt-300x188.jpg 300w, https://www.liveagent.com/wp/urlslab-download/c2e17ca65c91c25bbb96e1c273c50222/example-of-answer-assistant-prompt-768x480.jpg 768w, https://www.liveagent.com/wp/urlslab-download/356ff16dde1d2f6b5d8180ef4e9d445c/example-of-answer-assistant-prompt-80x50.jpg 80w, https://www.liveagent.com/wp/urlslab-download/ffe025aaf333e5950ae91bbfba9ede96/example-of-answer-assistant-prompt-40x25.jpg 40w, https://www.liveagent.com/wp/urlslab-download/37ca7e3a3198588e9a2dc07e2d669e4f/example-of-answer-assistant-prompt-536x335.jpg 536w, https://www.liveagent.com/wp/urlslab-download/64d96b972dbe040392fb17e1de45aaab/example-of-answer-assistant-prompt-640x400.jpg 640w, https://www.liveagent.com/wp/urlslab-download/68d4a539d50a578958c1554dd2717b4a/example-of-answer-assistant-prompt-185x116.jpg 185w, https://www.liveagent.com/wp/urlslab-download/81bbc58385edd6676b224b013a1f314c/example-of-answer-assistant-prompt-110x69.jpg 110w, https://www.liveagent.com/wp/urlslab-download/0c161869f1818bad3a004bddfb2358f4/example-of-answer-assistant-prompt-485x303.jpg 485w, https://www.liveagent.com/wp/urlslab-download/ec43e6c5d35f4f5d9d27335b463fd248/example-of-answer-assistant-prompt.jpg 1440w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0aa6386cd03992ceda462be49bb1b3bc/example-of-answer-assistant-prompt-1024x640.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="640" alt="Image displaying the custom answer assistant option with a prompt and message to demonstrate this assistant" class="wp-image-953679" title="" data-src="https://www.liveagent.com/wp/urlslab-download/877cfaf21eead1e48ebe4e2b05992532/example-of-answer-assistant-prompt-1024x640.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <p>Use your creativity, and if you are unsatisfied with the outcome, simply click the “<strong>Try Again</strong>” button. You can also alter the formality of the message and make further edits using additional prompts or by selecting from the preset options.</p> <h2 class="wp-block-heading" id="h-how-to-set-up-the-ai-answer-assistant-feature">How to set up the AI Answer Assistant feature?</h2> <p>To utilize the AI Answer Assistant feature, you must configure it with the OpenAI model. Note that this feature relies on your own OpenAI API key for full functionality. Below, you will find a step-by-step guide to getting started.</p> <h3 class="wp-block-heading" id="h-step-1-setting-up-ai-provider-in-liveagent">Step 1 – Setting up AI provider in LiveAgent</h3> <p>Navigate to <strong>Configuration > AI > Setup AI Provider</strong>. Currently, we <strong>support only the OpenAI</strong> provider. You’ll need to add an <strong>API key</strong>, which can be generated for free from your OpenAI account. You can also change the API key later.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/ai-provider-settings.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - Ai Provider Settings.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/7fc031af31a72d20736de966adc04f1c/ai-provider-settings-1024x454.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/4946699f11e3714ed72b3495b7cea942/ai-provider-settings-300x133.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/f4626d4ac549a54534bdab58d946998d/ai-provider-settings-768x341.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/0aad11e441dccaf448b1acb1ef3b45b6/ai-provider-settings-1536x682.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/801861e829fa8cc747661fc9aeb1f651/ai-provider-settings-113x50.jpg.webp 113w, https://www.liveagent.com/wp/urlslab-download/0748ee479ef69869a2007e9034cee3d4/ai-provider-settings-56x25.jpg.webp 56w, https://www.liveagent.com/wp/urlslab-download/408b4478e53927e3517515a9d5c4417b/ai-provider-settings-755x335.jpg.webp 755w, https://www.liveagent.com/wp/urlslab-download/b8d6ef4eb948c86387b0bcbc13cd7670/ai-provider-settings-700x311.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/0c48244bc675f61ea5881d296def29c8/ai-provider-settings-185x82.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/a6ab6748c72c67161bbf116a9bca09ab/ai-provider-settings-110x49.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/9d390dfd65a116d7d683604143cfe11d/ai-provider-settings-485x215.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/696def0f0daca76ad2502881a083e16e/ai-provider-settings.jpg.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/818ef923133ef2fbd15141aee119acd8/ai-provider-settings-1024x454.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/4fa95a38c383e0ec120c179c742797c3/ai-provider-settings-300x133.jpg 300w, https://www.liveagent.com/wp/urlslab-download/edce34ed7e8f29c1d9b4e6996f09bbf0/ai-provider-settings-768x341.jpg 768w, https://www.liveagent.com/wp/urlslab-download/8449afcd5ed1a82c6f326ca44c6cd082/ai-provider-settings-1536x682.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/fc2a4e5cefd54d5e3ca163654b933ad6/ai-provider-settings-113x50.jpg 113w, https://www.liveagent.com/wp/urlslab-download/64770ba440af97e542ab0d59fa9b0582/ai-provider-settings-56x25.jpg 56w, https://www.liveagent.com/wp/urlslab-download/0e28c54220c7c45bf9cf946d62266716/ai-provider-settings-755x335.jpg 755w, https://www.liveagent.com/wp/urlslab-download/60152fa4dcbf832c01f82b7a0eea1792/ai-provider-settings-700x311.jpg 700w, https://www.liveagent.com/wp/urlslab-download/c693cb24c9ac945c28ed1cc1b286e955/ai-provider-settings-185x82.jpg 185w, https://www.liveagent.com/wp/urlslab-download/9000fa8945e810b81749588350bed49e/ai-provider-settings-110x49.jpg 110w, https://www.liveagent.com/wp/urlslab-download/eaa4e9dece238f84ac4f45b196da7608/ai-provider-settings-485x215.jpg 485w, https://www.liveagent.com/wp/urlslab-download/83c9fdf9a709e62ae9219a6c960c36e8/ai-provider-settings.jpg 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/7fc031af31a72d20736de966adc04f1c/ai-provider-settings-1024x454.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="454" alt="Image displaying AI provider settings in LiveAgent." class="wp-image-953708" data-src="https://www.liveagent.com/wp/urlslab-download/818ef923133ef2fbd15141aee119acd8/ai-provider-settings-1024x454.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <p>You can create your API key with a free account, but it’s essential to note that OpenAI offers five API usage tiers, each with different limits and requirements. Learn more about how to get the key below.</p> <p><strong>To get your OpenAI API key:</strong></p> <ol class="wp-block-list"> <li>Navigate to “<strong>API Keys</strong>” in your OpenAI account – Locate and click on the “API keys” option in the left settings bar.</li> <li>Create a new secret key by clicking the “<strong>Create new secret key</strong>” button, and a pop-up window will appear, allowing you to enter a descriptive name for your API key.</li> <li>Copy the API key and store it securely in a password manager or another secure location; never share it with anyone, as it grants access to your ChatGPT account.</li> </ol> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/how-to-get-api-keys-from-openai-account.png" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - How To Get Api Keys From Openai Account.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c0e0530d48c9de770018ce38aadcc534/how-to-get-api-keys-from-openai-account.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/3600f63493bd7fedf12c4570a19bb5d1/how-to-get-api-keys-from-openai-account-300x131.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/406f4e1c913c8ff62173bf61af25ba45/how-to-get-api-keys-from-openai-account-768x335.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/e8f8dbbd8f300b5233b63e5023f1b0b6/how-to-get-api-keys-from-openai-account-115x50.png.webp 115w, https://www.liveagent.com/wp/urlslab-download/d36550b8d96c45b0d268a72634c55b73/how-to-get-api-keys-from-openai-account-57x25.png.webp 57w, https://www.liveagent.com/wp/urlslab-download/ec7474a13ecbeb517dc36fcda56458ca/how-to-get-api-keys-from-openai-account-767x335.png.webp 767w, https://www.liveagent.com/wp/urlslab-download/beebdc39cd044dc22350a6e77fa91814/how-to-get-api-keys-from-openai-account-700x306.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/2346db9cc0ffc4225c68f355a3193a99/how-to-get-api-keys-from-openai-account-185x81.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/7912299e932bc6b6de3cc6a185e1977f/how-to-get-api-keys-from-openai-account-110x48.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/7682f041f134290d71a2e2fb108e31e0/how-to-get-api-keys-from-openai-account-485x212.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/060c608e2c7588fc73e83143d16b022e/how-to-get-api-keys-from-openai-account.png 1024w, https://www.liveagent.com/wp/urlslab-download/ba3a6bd3031cee3c24a9d2c07699066c/how-to-get-api-keys-from-openai-account-300x131.png 300w, https://www.liveagent.com/wp/urlslab-download/dd5f77525b2ea2f15c86daaa2d80d8b2/how-to-get-api-keys-from-openai-account-768x335.png 768w, https://www.liveagent.com/wp/urlslab-download/0a0ca5392bbc41e2f169cd506bceba9e/how-to-get-api-keys-from-openai-account-115x50.png 115w, https://www.liveagent.com/wp/urlslab-download/a3f9f5d0f93d3133e5fba29ee6f80807/how-to-get-api-keys-from-openai-account-57x25.png 57w, https://www.liveagent.com/wp/urlslab-download/0e800b2f1bd4d72d3fe60462a7aad4da/how-to-get-api-keys-from-openai-account-767x335.png 767w, https://www.liveagent.com/wp/urlslab-download/74aee2c330dbbba8faa3048a34fdcc79/how-to-get-api-keys-from-openai-account-700x306.png 700w, https://www.liveagent.com/wp/urlslab-download/747ef925344bea1b3a4c835b66db104d/how-to-get-api-keys-from-openai-account-185x81.png 185w, https://www.liveagent.com/wp/urlslab-download/c1f0cb41fe8b1ebc8a2c51eb3b7ba33c/how-to-get-api-keys-from-openai-account-110x48.png 110w, https://www.liveagent.com/wp/urlslab-download/07beff271d579669bcadf680160be1db/how-to-get-api-keys-from-openai-account-485x212.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c0e0530d48c9de770018ce38aadcc534/how-to-get-api-keys-from-openai-account.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="447" alt="Image of how to get API keys from an OpenAI account." class="wp-image-953737" data-src="https://www.liveagent.com/wp/urlslab-download/060c608e2c7588fc73e83143d16b022e/how-to-get-api-keys-from-openai-account.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="h-step-2-enable-your-ai-answer-assistant">Step 2 – Enable your AI Answer Assistant</h3> <p>In LiveAgent’s settings, go to the AI section and enable the Answer Assistant option for your agents. Remember to reload LiveAgent to ensure proper functionality of the AI Answer Assistant.</p> <figure class="wp-block-image aligncenter size-large is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/how-to-enable.answer-assistant-in-liveagent.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - How To Enable.answer Assistant In Liveagent.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1b203bd139ff2b3781b4a5912d2056c0/how-to-enable.answer-assistant-in-liveagent-1024x454.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/9b4c57ba172bcf4180cada9e758c0f70/how-to-enable.answer-assistant-in-liveagent-300x133.jpg 300w, https://www.liveagent.com/wp/urlslab-download/f8d5b0c6105114674c503073bc49a8bb/how-to-enable.answer-assistant-in-liveagent-768x341.jpg 768w, https://www.liveagent.com/wp/urlslab-download/500a8e9c47412284f09db94ffcd01dd7/how-to-enable.answer-assistant-in-liveagent-1536x682.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/73db801a1fe43e149b920a5135f9f33c/how-to-enable.answer-assistant-in-liveagent-113x50.jpg 113w, https://www.liveagent.com/wp/urlslab-download/59dc8ec46779defe7246c5f8a5bbbba9/how-to-enable.answer-assistant-in-liveagent-56x25.jpg 56w, https://www.liveagent.com/wp/urlslab-download/256a11c4545cef859b7d1bc3bbde0be1/how-to-enable.answer-assistant-in-liveagent-755x335.jpg 755w, https://www.liveagent.com/wp/urlslab-download/6f8bfd3e02b65ef399ce869ad6a79184/how-to-enable.answer-assistant-in-liveagent-700x311.jpg 700w, https://www.liveagent.com/wp/urlslab-download/246ec001cccd53c42df88cc55c929e33/how-to-enable.answer-assistant-in-liveagent-185x82.jpg 185w, https://www.liveagent.com/wp/urlslab-download/ddeec50bd902c89d2edbfff9c7090026/how-to-enable.answer-assistant-in-liveagent-110x49.jpg 110w, https://www.liveagent.com/wp/urlslab-download/143c896e55b2582f5abca30930ca7d99/how-to-enable.answer-assistant-in-liveagent-485x215.jpg 485w, https://www.liveagent.com/wp/urlslab-download/91e238d240007f73957bc90b1d0c2850/how-to-enable.answer-assistant-in-liveagent.jpg 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5a765938f06354078b85377404f1b628/how-to-enable.answer-assistant-in-liveagent-1024x454.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="454" alt="Image showing how to enable answer assistant in LiveAgent" class="wp-image-953767" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.com/wp/urlslab-download/1b203bd139ff2b3781b4a5912d2056c0/how-to-enable.answer-assistant-in-liveagent-1024x454.jpg" data-urlslabstyle="width:840px;height:auto" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="h-step-3-test-the-ai-answer-assistant-feature">Step 3 – Test the AI Answer Assistant feature</h3> <p>Open a support ticket, and you should see a new AI Answer Assistant icon at the bottom of each ticket. Click on it to explore the available options. To use the preset options (Improve, Extend, Simplify, Custom Answer Assistant), highlight the text you want to apply the prompt to and select the desired option.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/09/liveagent-ai-assistant-feature-example.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 09 - Liveagent Ai Assistant Feature Example.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3fe655759191dd16fa7cf8e34d422284/liveagent-ai-assistant-feature-example-1024x640.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/336f007a3891b47dd4da6bc52d1d2d37/liveagent-ai-assistant-feature-example-300x188.jpg 300w, https://www.liveagent.com/wp/urlslab-download/78fd2c71147e93d1ca3c17f8837896fa/liveagent-ai-assistant-feature-example-768x480.jpg 768w, https://www.liveagent.com/wp/urlslab-download/cf61423a227d528ed633e2c7304ddd97/liveagent-ai-assistant-feature-example-80x50.jpg 80w, https://www.liveagent.com/wp/urlslab-download/d342cc80be9704373d2e27734e9df429/liveagent-ai-assistant-feature-example-40x25.jpg 40w, https://www.liveagent.com/wp/urlslab-download/1eb4ced363a4c2b8e8d771c34cd97058/liveagent-ai-assistant-feature-example-536x335.jpg 536w, https://www.liveagent.com/wp/urlslab-download/2eb3d2a58da819cc2a0fe8d8d346d3d9/liveagent-ai-assistant-feature-example-640x400.jpg 640w, https://www.liveagent.com/wp/urlslab-download/f7275e9c61365fc7c9c54901fd8835f3/liveagent-ai-assistant-feature-example-185x116.jpg 185w, https://www.liveagent.com/wp/urlslab-download/929c237870829694c58d63cac228857a/liveagent-ai-assistant-feature-example-110x69.jpg 110w, https://www.liveagent.com/wp/urlslab-download/381cc12b09524662833731db42f88aa3/liveagent-ai-assistant-feature-example-485x303.jpg 485w, https://www.liveagent.com/wp/urlslab-download/832c2f0173109b78972164ad88b39fb4/liveagent-ai-assistant-feature-example.jpg 1440w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/01d8b8e27ffd85054fe5a1c34755d9bd/liveagent-ai-assistant-feature-example-1024x640.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="640" alt="Image of highlighted AI Assistant feature in the support ticket" class="wp-image-953884" data-src="https://www.liveagent.com/wp/urlslab-download/3fe655759191dd16fa7cf8e34d422284/liveagent-ai-assistant-feature-example-1024x640.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-who-uses-ai-answer-assistant">Who uses AI Answer Assistant?</h2> <p>Businesses of all sizes working in many industries can use AI Answer Assistant to handle customer email queries. Whether you operate a large <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">help desk</a> with dozens of <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agents</a>, or you’re a one-person operation, AI Answer Assistant can elevate your and your customer’s experience to the next level.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Small businesses</strong> – Usually with a tighter budget, small businesses, and startups often look for quality over quantity. That’s exactly where AI Answer Assistant plays an important role. High-quality AI-powered communication is a great option for all those who want to invest in a solution that doesn’t cost much but can hold its own.</li> <li><strong>Medium businesses</strong> – A larger clientele means more strain on your customer service team. So why not help them out with an assistant that is ready whenever they need help and has answers within seconds?</li> <li><strong>Large businesses</strong> – When you operate a large company with heaps of customer inquiries every day, it costs a lot of time and money. Even though you may have highly qualified and well-trained staff, sometimes it’s just too much. AI Answer Assistant can take a load off your agents’ backs and provide quick and effortless service to your customers.</li> </ul> </div> <h2 class="wp-block-heading" id="h-why-you-should-use-ai-answer-assistant">Why you should use AI Answer Assistant</h2> <p>AI is on the rise in many different industries. Let’s look at the top reasons why you should implement AI-powered features like AI Assist today.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Increased customer satisfaction</strong> – In today’s tech-fuelled age, customers expect nothing less than excellence when it comes to customer service. Quick and accurate responses with high levels of personalization are no longer optional luxuries. AI Answer Assistant can provide all of these very quickly and effectively, leading to strong customer relationships and a dedicated client base.</li> <li><strong>Increased revenue</strong> – Did you know that, according to Kolsky, as much as 72% of customers share their positive brand experiences with 6 or more people? Building rapport with clients through outstanding customer service leads to repeat purchases, a continuous increase in paying customers, and overall, your increased bottom line.</li> <li><strong>Cost reduction</strong> – AI-powered Answer Assistant offers a unique opportunity to quickly handle large volumes of customer interactions without additional costs.</li> <li><strong>Enhanced agent productivity</strong> – As much as 61% of employees claim that AI helps to improve their productivity. If your agents don’t need to type out long, repetitive messages, they can focus on more demanding tasks.</li> <li><strong>Reduced risk of human error</strong> – Humans make mistakes, that’s a fact of life. Using AI Answer Assistant can help reduce and prevent human error from damaging your company’s reputation.</li> <li><strong>Better scalability</strong> – Most businesses experience peak hours, days, or even weeks when their shared inboxes are flooded with emails from customers. And hiring a new customer service team just for these occasions is not only costly but vastly inconvenient. AI can handle these increases in customer communications with ease.</li> <li><strong>Increased security</strong> – If you’re worried about third parties getting hold of your customers’ information, LiveAgent got you covered. You can choose to provide OpenAI only with your external knowledge base to learn from. This way, the only customer data it receives is the question itself.</li> <li><strong>Competitive advantage</strong> – Although some don’t like it, AI is the future. So why not hop on the train early and stay ahead of the competition by providing faster response times, enhanced personalization, and an overall better user experience?</li> </ul> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Improve your sales communication</p> <p class="BlockDiscover__text">Are you ready to add a real wow-factor to your customer service? Don't just take our word for it, give AI Answer Assistant a try!</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? 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