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Apple ADR </span> <img src="/public/assets/avatars/SYSTEM_DEFAULT_AVATAR_EN_8999.png" class="avatar-contain normal-avatar" alt="Apple ADR" aria-hidden="true" /> </a> <div class="post-author-metadata " > <div class="author-info"> <a class="post-author-name" href="/profile/Apple+ADR" data-action="content-post-user" data-user-id="2034d0c9854b7a90" data-analytics="author:user:name" > <span class="author-name" > Apple ADR </span> </a> <span class="author-mark">Author</span> </div> <span class="post-author-reputation"> <div class="level-points-wrapper"> <div class="user-level large" > <span class="level-label" data-cy="cy-userLevel"> <span class="a11y">User level:</span> Level 1 </span> <div class="level-image user-level-icon-1" aria-hidden="true"></div> </div> <span class="points"> 4 points </span> </div> </span> </div> </div> </div> <div class="body"> <div class="post-content" data-cy="post-content"> <h1 class="title question-title" id="content-post-title" data-action="content-post-title" > <span data-action="content-post-title-text" data-cy="content-post-title">MacBook AIR M3 does not power off</span> </h1> <div class="post-body" data-action="content-post-body"> <div data-action="content-post-body-content" class="content-post-body-content" tabindex="-1" data-analytics="content-post:body" ><p>Just got new MacBook AIR with M3 processor. Although performances are overwhelming, there is a culprit that bothers me :</p><p><br></p><p><strong>Device can NOT be powered down when connected to charger. All it does is reboots.</strong></p><p><strong>When charger is disconnected, powering off is possible.</strong></p><p><br></p><p>I'd like to know if this is software / OS issue or a hardware one ?</p><p>Running macOS Sequoia.</p><p><br></p><p>Thank you in advance.</p><p><br></p><p><br></p><p><br></p></div> <div class="post-content-toggle" data-action="content-post-toggle-area"> <button class="post-content-toggle-button" data-action="content-post-toggle-button"> <span class="more-label" aria-label="Show post content">Show more</span> <span class="less-label" aria-label="Hide post content">Less</span> </button> </div> </div> <p class="signature" data-action="product-details" data-product-model-number="250001137050" data-product-name="MacBook Air (M3, 2024)" data-product-os="" data-product-details=""> MacBook Air (M3, 2024) </p> <p class="timestamp" data-cy="post-timestamp"> Posted on Nov 22, 2024 9:31 PM </p> <div class="action-bar" data-action="content-post-action-bar"> <div class="action-bar-content"> <div class="action-bar-content-start" data-action="action-buttons"> <div class="up-down-vote" data-action="content-up-down-vote" data-content-type="QUESTION" data-root-content-type="QUESTION" data-id="255855999021" data-is-op="false" data-is-internal="false" data-root-content-id="255855999021" data-upvote-count="" data-downvote-count="" data-upvoted-by-this-user="false" data-downvoted-by-this-user="false" data-upvote-allowed="false" data-downvote-allowed="false" data-max-error-tooltip="You have reached the maximum number of votes." data-sys-error-tooltip="We encountered an error while loading this data. 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Although performances are overwhelming, there is a culprit that bothers me : Device can NOT be powered down when connected to charger. All it does is reboots. When charger is disconnected, powering off is possible. I'd like to know if this is software / OS issue or a hardware one ? Running macOS Sequoia. Thank you in advance. ", "dateCreated": "2024-11-23T08:43:44-0800", "answerCount": "1", "upvoteCount": "0", "author": { "@type": "Person", "name": "Apple ADR" } , "suggestedAnswer": [ { "@type": "Answer", "text": "Update macOS: Update macOS on Mac - Apple Support. If it continues to do that, contact Apple: Official Apple Support. 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,'ui.common.visitor.actionsMax': '6' ,'ui.common.visitor.call.fortytwo.nine.key': 'asc.visitor.ls.key.fortytwo.nine' ,'ui.common.visitor.call.fortytwo.nine.timeout': '5' ,'ui.common.visitor.fetchCall.key': 'asc.visitor.ls.key.fetch.call.ver' ,'ui.common.visitor.fetchCall.version': 'v1' ,'ui.common.editor.useLegacyTemplate': 'false' ,'ui.common.editor.smallViewportEnableTooltips': 'true' ,'ui.common.editor.codeBlockHelpMenuItemEnabled': 'false' ,'ui.common.editor.useAddLinkPopup': 'true' ,"ui.editAvatar.maxUploadFileSize": '2000000' ,'ui.common.editor.error.message.disappear.timer': '10000' ,'ui.post.title.maxlength': '250' ,'ui.okapi.testSlug.threadPage': 'Thread_page_search_widget' ,'ui.okapi.goalName.threadPage': 'search_box_focus' ,'ui.okapi.threadPage.searchWidgetTest': 'false' ,'ui.okapi.threadPage.searchWidgetTest.env': 'phoenix-uat' ,'thread.notification.link': 'Start this reply where you left off.' ,"filters.sortBy.urlParam": 'sortBy' }, '_i18n': { // Mobile search 'common.search.searching': 'Searching for similar questions and topics' ,'common.search.results.notFound': 'We did not find a similar question in the community' ,'common.search.results.submit': 'Ask the community' ,'common.search.a11y.tableTitle': '{0} for {1}' ,'common.search.results.titles.communities': 'Topics' ,'common.search.results.titles.discussions': 'Discussions' ,'common.search.results.viewAll': 'We found {0} similar questions' ,'common.search.result.view': 'We found 1 similar question' ,'common.search.results.by': 'By' ,'common.user.defaultNickname': 'Community User' // popup ,'common.popup.close': 'Close dialog' ,'common.user.a11y.closePopup': 'Close user profile' ,'common.user.a11y.avatar': 'User avatar' ,'common.user.a11y.userInfo': 'User profile information for user:' ,'common.user.a11y.level': 'User level:' ,'common.user.a11y.userLevel': 'User level:' ,'common.user.a11y.user': 'User' ,'common.user.a11y.awardAchieved': 'Award achieved' ,'common.user.a11y.awardNotAchieved': 'Award not achieved yet' ,'common.user.a11y.stepAchieved': 'Step completed' ,'common.user.a11y.stepNotAchieved': 'Step not completed yet' ,'common.user.a11y.expertiseLevel': 'Speciality level out of ten:' ,'mysubscriptions.a11y.subscribedList': 'List of subscribed {0}' ,'mysubscriptions.a11y.threadList': 'Threads List' ,'common.email': 'Email' ,'common.user.communityPlus.url': 'https://support.apple.com/community-plus' ,'common.user.communityPlus.description': 'Community+' ,'common.user.points.name': 'points' ,'common.user.expertise.name': 'Specialties' ,'common.user.expertise.viewAll': 'More specialties' ,'common.user.expertise.learnMore': 'Learn about specialties...' ,'common.user.awards.name': 'Awards' ,'common.user.settings.title': 'Personal Settings' ,'common.user.settings.manageSubscriptions': 'My Subscriptions' ,'common.user.settings.changePhoto': 'Change photo & avatar' ,'common.user.settings.editProfile': 'Edit profile & privacy' ,'common.user.settings.preferences': 'Preferences' ,'common.user.settings.logOut': 'Sign Out' ,'common.viewProfile': 'View Profile' ,'common.actions.follow': 'Follow' ,'common.actions.following': 'Following' ,'link.TSpecialities': '/learn' ,'link.TAwards': '/learn' ,'common.user.groups.users': 'Level' ,'common.user.groups.operations': 'Community Operations' ,'common.user.groups.specialists': 'Community Specialist' ,'common.user.groups.managers': 'Community Manager' ,'common.user.groups.hosts': 'Community Moderator' ,'common.user.groups.educationSpecialist': 'Apple Education Specialist' ,'common.user.groups.devOps': 'Community DevOps' ,"common.user.a11y.stepCompleted": 'step has been completed {0} out of {1} times' // Error ,'common.error.serviceDown': 'We encountered an error while loading this data. Please try again later.' ,'errorPage.type': '' ,'common.error.title': 'We’re sorry.' ,'common.error.pageAjaxFailed': 'An error occurred while loading this page. Please reload the page or try again later.' ,'common.error.componentAjaxFailed': 'An error occurred while loading this information. Please reload the page or try again later.' // Timestamps ,'common.timestamp.justNow': 'less than a minute ago' ,'common.timestamp.minuteAgo': '1 minute ago' ,'common.timestamp.minutesAgo': '{0} minutes ago' ,'common.timestamp.hourAgo': '1 hour ago' ,'common.timestamp.hoursAgo': '{0} hours ago' ,'common.timestamp.dayAgo': '1 day ago' ,'common.timestamp.daysAgo': '{0} days ago' ,'common.timestamp.weekAgo': '1 week ago' ,'common.timestamp.weeksAgo': '{0} weeks ago' ,'common.timestamp.monthAgo': '1 month ago' ,'common.timestamp.monthsAgo': '{0} months ago' ,'common.timestamp.yearAgo': '1 year ago' ,'common.timestamp.yearsAgo': '{0} years ago' // Aria live ,'common.a11y.pageLoading': 'Loading page content' ,'common.a11y.pageLoaded': 'Page content loaded' // Pagination ,'common.pagination.page': 'Page {0}' ,'common.pagination.pageOf': 'Page {0} of {1}' ,'common.pagination.pageOfMobile': 'Page {0}/{1}' ,'common.pagination.a11y.navAriaLabel': 'Pagination' ,'common.pagination.a11y.firstPage': 'First page' ,'common.pagination.a11y.previousPage': 'Previous page' ,'common.pagination.a11y.nextPage': 'Next page' ,'common.pagination.a11y.lastPage': 'Last page' ,'common.pagination.results': 'Results' ,'common.pagination.perPage': '{0} per page' ,'common.pagination.of': 'of' // Subcommunity ,'subCommunity.leaderBoard.community': '' ,'subCommunity.leaderBoard.subCommunity': '' // Filters layout ,"common.and": 'and' ,"common.listView.a11y.userTipsHeader": 'User Tips' ,"common.filters.contentType.discussions": 'Discussions' ,"common.filters.contentType.userTips": 'User Tips' ,"common.filters.a11y.filterAuthor": '{0} author choices available' ,"common.filters.a11y.noFilterAuthor": 'No users found' ,"common.nav.signIn": 'Sign in' ,"common.nav.signIn.corporate": 'Sign in corporate' // Post Creation ,"createPost.post.body.placeholder": 'Have a question or something to share? Start a conversation with the community.' ,"createPost.select.a11y": 'You’ve selected {0}' ,"createPost.notification.text": 'We saved the content from your last session.' ,"createPost.notification.link": 'Continue draft.' ,"createPost.question.notification.link": 'Continue draft.' // Thread page ,'thread.notification.link': 'Start this reply where you left off.' ,'thread.sorting.best': 'Rank' ,'thread.sorting.rank': 'Rank' ,'thread.sorting.oldest': 'Oldest' ,'thread.sorting.newest': 'Newest' ,'thread.sorting.upvotes': 'Upvotes' ,'thread.tooltip.noAuthorVoting.title': 'Hold on...' ,'thread.tooltip.noAuthorVoting.description': 'You cannot vote on your own content.' ,'thread.tooltip.votingLimitReached.title': 'You’ve reached your voting limit for now.' ,'thread.tooltip.votingLimitReached.description': 'You can vote again later.' ,'thread.tooltip.genericError.title': 'An error occurred…' ,'thread.tooltip.genericError.description': 'Please try again later.' ,'thread.tooltip.userSamePostVotingNotAllowed.title': 'Hold on...' ,'thread.tooltip.userSamePostVotingNotAllowed.description': 'You already voted on this.' ,'thread.tooltip.question.upvote': 'Upvote if this is a clear question' ,'thread.tooltip.question.downvote': 'Downvote if this question isn’t clear' ,'thread.tooltip.reply.upvote': 'Upvote if this is a helpful reply' ,'thread.tooltip.reply.downvote': 'Downvote if this reply isn’t helpful' // Profile page ,'profile.meta.bio.expand': 'read more' ,'profile.progressbar.level1to2': 'Next level perk: Report a post that’s off-topic, inappropriate, or offensive.' ,'profile.progressbar.level2to3': 'Next level perk: Upload a custom avatar.' ,'profile.progressbar.level3to4': 'Next level perks: Get exclusive news from Apple. Earn more features in your My Subscriptions view.' ,'profile.progressbar.level4to5': 'Next level perk: Write User Tips.' ,'profile.progressbar.level5to6': 'Next level perks: Access The Lounge, an exclusive area to connect with other high-level members. Attend community meet-ups.' }, i18n: function(key) { if (key === 'all') return this._i18n; else if (this._i18n[key]) return this._i18n[key]; return key; }, config: function(key) { if (key === 'all') return this._config; else if (this._config[key]) return this._config[key]; return key; } }; </script> <input id="http-request-id" type="text" style="display:none;" value="b55a9dc3fbcb1801afb861e7628b3efc"/> <script src="https://communities.apple.com/en20241008/public/scripts/dtml.js" type="text/javascript"></script> <script src="https://communities.apple.com/en20241008/public/compiled/decorator.js" type="text/javascript" defer></script> <script async type="text/javascript" async src="//www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js" ></script> </body> </html>