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md-outerspace xs-cozy" data-container-id="f17d5843-e294-423e-afbf-b618d910c503"> <style class="background-image-styles" data-for="f17d5843-e294-423e-afbf-b618d910c503"> [data-container-id="f17d5843-e294-423e-afbf-b618d910c503"] { background-image: linear-gradient(180deg, #4C9AFF -51.72%, #DEEBFF 124.8%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column column-lg-8 column-md-10 column-lg-offset-2 column-md-offset-1 md-comfortable-bottom xs-text-align-left md-text-align-center s0 between" > <div class="component component--heading-textblock"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Modèles pour les équipes des opérations informatiques </h1> <p>Mettez en relation les managers, les développeurs et les ingénieurs chargés de la fiabilité du site avec Jira Service Management. Donnez aux équipes tout le contexte sur les changements et réunissez-les pour résoudre les incidents lorsqu'ils se produisent.</p> </div> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/it-service-management" data-event="clicked" data-uuid="0fae6c1b-c4" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="0eb0bdb8" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:f4f1a80b-82c9-4951-878a-ce360fb2da9d/Screen_Queues.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services informatiques </h4> <p>Recevez les demandes, configurez les alertes, signalez les incidents et résolvez les tickets rapidement.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/advanced-it-service-management" data-event="clicked" data-uuid="c3739a96-c9" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background neutral100 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="b601c51a" alt="Capture d'écran du centre d'aide" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:95aef340-57e7-4ec1-a92d-cbda63b1814e/var1%20for%20JSM%20templates.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion avancée des services informatiques </h4> <p>Gérez les incidents, les changements et les problèmes en vous fondant sur les bonnes pratiques d'ITSM.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/customer-service-management" data-event="clicked" data-uuid="ce1fe33b-15" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="dea13236" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:0abefbb4-6cfd-4163-829a-fcf2db0b99e7/var2%20for%20JSM%20templates.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services client </h4> <p>Offrez des expériences de service exceptionnelles à vos clients externes.</p> </div> </div> </a> </div> <div class="column column-md-4 template-tile " > <a href="/fr/software/jira/templates/analytics-service-management" data-event="clicked" data-uuid="decc3d40-de" data-event-component="linkButton" data-event-container="column" data-schema-version="1" data-product-key="jiraSoftware" class="component--block__link"> <div class="intra-div flexCol s0 between column__background n20 block-theme-one-reduce-padding "> <div class="component component--image expand-to-column"> <img id="2ef98f00" alt="Feuille de route Jira" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:95aef340-57e7-4ec1-a92d-cbda63b1814e/var1%20for%20JSM%20templates.svg?cdnVersion=2445" loading="lazy" /> </div> <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Gestion des services d'analyse </h4> <p>Manage employee requests for the data and insights they need.</p> </div> </div> </a> </div> </div> </div> <div class="container-fluid md-comfortable" data-container-id="5fb82728-351c-4b22-94e3-d3193b38bfe5"> <style class="background-image-styles" data-for="5fb82728-351c-4b22-94e3-d3193b38bfe5"> @media (min-width: 0px) and (max-width: 539px) { [data-container-id="5fb82728-351c-4b22-94e3-d3193b38bfe5"] { background-image: linear-gradient(235.33deg, #403294 -20.47%, #091E42 29.1%); 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min-width: 33%; } @media (max-width: 767px) { [data-container-id="05215b91-f6"] .intra-div > *:first-child { max-width: none; min-width: auto; } } </style> <div class="intra-div flexRow s0 between flexColSm column__background n0 block-theme-one "> <div class="component component--image has-bg-color n30 expand-to-column"> <img id="f31b50e7" alt="Logo Zoom" class="component__image" style="width:150px;" src="https://wac-cdn.atlassian.com/dam/jcr:136306c8-4d36-4bb6-9978-3328e5581f52/FLO_logo_h.png?cdnVersion=2445" loading="lazy" /> </div> <div class="component flexCol alignItemsStretch justifyStart s0 between component--block" > <div class="component component--heading"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > « Les intégrations et les workflows organisés entre Jira Service Management et d'autres produits facilitent grandement la tâche des ingénieurs. Ces derniers sont moins fatigués et apprécient davantage le travail. » </h4> </div> <div class="component component--heading-textblock"> <h5 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Roman Bugaev </h5> <p>Directeur de la technologie, Flo</p> </div> </div> </div> </div> </div> </div> <div class="container-fluid md-comfortable" data-container-id="fac147fe-657e-4be3-aa34-f25babcb7254"> <style class="background-image-styles" data-for="fac147fe-657e-4be3-aa34-f25babcb7254"> [data-container-id="fac147fe-657e-4be3-aa34-f25babcb7254"] { background-image: linear-gradient(225deg, #998DD9 0%, #EAE6FF 100%); ; background-position: ; background-repeat: no-repeat ; background-size: ; } </style> <div class="row flex-container reduced-row"> <div class="column xs-text-align-left md-text-align-center s0 between" > <div class="component component--heading"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Ressources pour les opérations informatiques </h2> </div> </div> <div class="column column-md-4 flexCol anchorLastItem s0 between" > <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Jira Service Management pour les opérations informatiques </h4> <p>Une solution facile à utiliser qui réunit les équipes de développement et informatiques sur la même plateforme pour fournir et gérer des services.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/it-operations" data-event="clicked" data-uuid="a35c5626-bc" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="En savoir plus" data-label-english="Learn more" class="component__link link-arrow " > En savoir plus<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-4 flexCol anchorLastItem s0 between" > <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Guide produit Jira Service Management </h4> <p>Comment utiliser Jira Service Management : guides, tutoriels et démos.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/product-guide" data-event="clicked" data-uuid="295feb8c-e1" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Consulter le guide" data-label-english="Review the guide" class="component__link link-arrow " > Consulter le guide<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> <div class="column column-md-4 flexCol anchorLastItem s0 between" > <div class="component component--heading-textblock"> <h4 class="fnt-wt font-wt- fnt-mg font-mgn-16 fnt-ln font-lnh- heading" > Démo Jira Service Management </h4> <p>Choisissez les fonctionnalités spécifiques qui vous intéressent. Nous personnaliserons une démo pour vous.</p> </div> <div class="component component--link-button "> <a href="/fr/software/jira/service-management/demo" data-event="clicked" data-uuid="7de87530-d3" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Visionner la démo" data-label-english="Watch the demo" class="component__link link-arrow " > Visionner la démo<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 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