Treat Clients Fairly Charter | Sun Life Malaysia

<!DOCTYPE html> <html lang="en"> <head id="head"> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta charset="UTF-8" /> <meta content="Read about Sun Life Malaysia's Treat Clients Fairly Charter. Find out more now." name="description" /> <title>Treat Clients Fairly Charter
 | Sun Life Malaysia</title> <link rel="icon" href="/content/images/favicon.ico" type="image/svg+xml" />   <link href="/Sunlife/media/master/bootstrap/bootstrap.css" rel="stylesheet" crossorigin="anonymous"> <link rel="stylesheet" href="/Sunlife/media/master/font/fontawesome-6/all.css" type="text/css"> <link href="/Sunlife/media/master/css/master-2.css" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="/Sunlife/media/master/glider/glider.css" type="text/css">  <link rel="stylesheet" href="/Content/Styles/jquery-ui.css">  <script src="/Sunlife/media/master/bootstrap/bootstrap-bundle.js" crossorigin="anonymous"></script> <script src="/Scripts/jquery3.6.2_min.js" type="text/javascript"></script> <script src="/Scripts/1.13.2-jquery-ui.js"></script> <script src="/Sunlife/media/master/font/fontawesome-6/all.js" type="text/javascript" data-auto-add-css="false"></script> <link href="/Sunlife/media/master/font/fontawesome-6/svg-with-js.css" rel="stylesheet" /> <script src="/Sunlife/media/master/glider/glider.js" crossorigin="anonymous"></script> <link rel="canonical" href="https://www.sunlifemalaysia.com/client-care/treat-clients-fairly-charter/overview/" /> <script type="text/javascript" src="/kentico.resource/abtest/kenticoabtestlogger/en-us/conversionlogger.js" async></script> <script type="text/javascript" src="/kentico.resource/activities/kenticoactivitylogger/logger.js?pageIdentifier=980" async></script> <script type="text/javascript" src="/kentico.resource/webanalytics/logger.js?Culture=en-US&HttpStatus=200&Value=0" async></script> <link href="/_content/Kentico.Content.Web.Rcl/Content/Bundles/Public/systemPageComponents.min.css" rel="stylesheet" /> <link rel="stylesheet" type="text/css" href="/Sunlife/media/master/developer/developer.css" /> <script type="text/javascript" src="/Sunlife/media/master/developer/developer.js"></script> <script type="text/javascript" src="/Sunlife/media/master/developer/formcontrols.js"></script> <script type="text/javascript" src="/Sunlife/media/master/developer/captcha.js"></script>  <script> (function (I, n, f, o, b, i, p) { I[b] = I[b] || function () { (I[b].q = I[b].q || []).push(arguments) }; I[b].t = 1 * new Date(); i = n.createElement(f); i.async = 1; i.src = o; p = n.getElementsByTagName(f)[0]; p.parentNode.insertBefore(i, p) }) (window, document, 'script', 'https://livechat.infobip.com/widget.js', 'liveChat'); liveChat('init', '58638727-baef-4d20-8ac7-38bf8adb3bd0'); </script>  <script defer src="https://www.googletagmanager.com/gtag/js?id=G-52MZ6M4SE0"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-52MZ6M4SE0'); </script>  <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-M9X3WZX');</script>   <script> !function (f, b, e, v, n, t, s) { if (f.fbq) return; n = f.fbq = function () { n.callMethod ? n.callMethod.apply(n, arguments) : n.queue.push(arguments) }; if (!f._fbq) f._fbq = n; n.push = n; n.loaded = !0; n.version = '2.0'; n.queue = []; t = b.createElement(e); t.async = !0; t.src = v; s = b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t, s) }(window, document, 'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '913477532455662'); fbq('track', 'PageView'); </script> <noscript> <img height="1" width="1" class="d-none" src="https://www.facebook.com/tr?id=913477532455662&ev=PageView&noscript=1" /> </noscript>  <meta name="google-site-verification" content="CtaWTrPiIi6xs_xT6UHUcUKW9ZLdY358MKlJWbqhOmA" /> <meta name="google-site-verification" content="SUROPkijoFnME-PCq_tWfIga13v4JHvQ49ELMrbemjo" /> </head> <body>  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M9X3WZX" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <div class="offcanvas offcanvas-top offcnvs-sl" tabindex="-1" id="offcanvasTop" aria-labelledby="offcanvasTopLabel"> <div class="offcanvas-header sl-ctn-80 border-bottom"> <h5 class="m-0 sl-bold px-md-2 px-0" id="offcanvasTopLabel">Explore Sun Life Financial Worldwide</h5> <button type="button" class="btn-close text-reset" data-bs-dismiss="offcanvas" aria-label="Close"></button> </div> <div class="offcanvas-body"> <div class="sl-ctn-80"> <div class="row"> <div class="col-md-12"> <h3 class="sl-bold">Regions</h3> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/en/">Worldwide</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseOne" aria-expanded="false" aria-controls="flush-collapseOne"> Canada </button> </div> <div id="nav-collapseOne" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.ca/en/"> Sun Life Canada </a> </li> <li><a class="dropdown-item" href="https://www.sunlifeglobalinvestments.com/en/">Sun Life Global Investments</a></li> <li><a href="https://www.slcmanagement.com/ca/en/">SLC Management</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife-everbright.com/">China</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com.hk/zh-hant/">Hong Kong, SAR</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseTwo" aria-expanded="false" aria-controls="flush-collapseTwo"> India </button> </div> <div id="nav-collapseTwo" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://lifeinsurance.adityabirlacapital.com"> Birla Sun Life </a> </li> <li><a class="dropdown-item" href="https://www.sunlife.com/slgs/en/">Sun Life Global Solutions</a></li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.co.id/id/">Indonesia</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/international/en/">International</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.ie/en/">Ireland</a> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="/Home">Malaysia</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseThree" aria-expanded="false" aria-controls="flush-collapseTwo"> Phillipines </button> </div> <div id="nav-collapseThree" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.com.ph/en/">Sun Life Phillipines</a> </li> <li> <a href="https://www.sunlifegrepa.com/">Sun Life Grepa Financial</a> </li> <li> <a href="https://www.sunlife.com/slgs/en/">Sun Life Global Solutions</a> </li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com/sl/sg/en/">Singapore</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sloc.co.uk/en/">United Kingdom</a> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapseFour" aria-expanded="false" aria-controls="flush-collapseFour"> United States </button> </div> <div id="nav-collapseFour" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class=""> <li> <a href="https://www.sunlife.com/us/en/">Sun Life United States</a> </li> <li> <a href="https://www.mfs.com/role-gate.html">MFS Investment Management</a> </li> <li> <a href="https://www.bentallgreenoak.com">Benstall Kennedy Group</a> </li> </ul> </div> </div> </div> <div class="accordion-item"> <div class="accordion-header"> <a class="accordion-button single-item" href="https://www.sunlife.com.vn/vn/">Vietnam</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <header data-ktc-search-exclude> <div class="collapse collapse-search-ctn" id="collapseSearch"> <div class="card card-body border-0 rounded-0 bg-yellow"> <div class="sl-ctn-80"> <a class="search-collapse top pe-3 d-flex justify-content-md-end justify-content-center" data-bs-toggle="collapse" href="#collapseSearch" role="button" aria-expanded="false" aria-controls="collapseSearch"> <div class="d-flex align-items-center btn p-0 close-btn-search"> <span class="text-white">Close</span> <i class="ps-1 ps-md-2 text-white fa-solid fa-circle-xmark fs-6"></i> </div> </a> </div> <div class="col-12 col-md-6 mx-auto"> <div class="input-group my-4"> <form method="get" class="searchBox" action="/search/searchvalue"> <input name="searchtext" type="text" class="form-control rounded-0" aria-label="Sizing example input" aria-describedby="inputGroup-sizing-default" placeholder="What are you looking for today?"> <input type="submit" class="btn btn-blue" id="inputGroup-sizing-default" value="Search" /> </form> </div> </div> </div> </div> <nav class="sl-navbar-mid navbar-sl navbar navbar-expand-xl py-0"> <div class="container-fluid sl-ctn-80 align-items-end mb-2"> <a class="navbar-brand" href="/"> <img src="/Sunlife/media/SunLifeMedia/SL_CLR_RGB-(3).png" alt="Sunlife-Logo"> </a> <button class="navbar-toggler" type="button" data-bs-toggle="collapse" data-bs-target="#navbarNav" aria-controls="navbarNav" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse" id="navbarNav"> <div class="grid-nav w-100"> <ul class="div1 navbar-nav"> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/about-us/" data-bs-toggle="dropdown" data-bs-auto-close="outside">About Us</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/who-are-we/">Who Are We</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/who-are-we/overview/">Overview</a></li> <li><a class="dropdown-item" href="/about-us/who-are-we/corporate-governance/">Corporate Governance</a></li> <li><a class="dropdown-item" href="/about-us/who-are-we/financial-statement/">Financial Statement</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/leadership/">Leadership</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/leadership/board-of-directors-assurance/">Board of Directors - Assurance</a></li> <li><a class="dropdown-item" href="/about-us/leadership/board-of-directors-takaful/">Board of Directors - Takaful</a></li> <li><a class="dropdown-item" href="/about-us/leadership/management-team/">Management Team</a></li> <li><a class="dropdown-item" href="/about-us/leadership/shariah-committee/">Shariah Committee</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/awards-and-recognition/">Awards and Recognition</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2024/">2024</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2023/">2023</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2022/">2022</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2021/">2021</a></li> <li><a class="dropdown-item" href="/about-us/awards-and-recognition/2020-2019/">2020-2019</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/newsroom/">Newsroom</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/newsroom/in-the-news/">In The News</a></li> <li><a class="dropdown-item" href="/about-us/newsroom/media-release/">Media Release</a></li> <li><a class="dropdown-item" href="/about-us/newsroom/photo-gallery/">Photo Gallery</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/sustainability/">Sustainability</a> <ul class="submenu"> <li><a class="dropdown-item" href="/about-us/sustainability/sustainability-overview/">Sustainability overview</a></li> <li><a class="dropdown-item" href="/about-us/sustainability/value-based-intermediation-for-takaful-vbit/">Value-Based Intermediation for Takaful (VBIT)</a></li> <li><a class="dropdown-item" href="/about-us/sustainability/brighter-you/">Brighter You</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/anti-bribery-and-anti-corruption-guidelines/">Anti-Bribery and Anti-Corruption Guidelines</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/about-us/whistleblowing-guideline/">Whistleblowing Guideline</a> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/insurance-and-takaful/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Insurance and Takaful</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="">Insurance-and-Takaful</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/life-insurance/">Life Insurance</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/family-takaful/">Family Takaful</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/protection/">Protection</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/savings/">Savings</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment/">Investment Plans</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/health/">Health Insurance</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/critical-illness/">Critical Illness</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/education/">Education</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/retirement/">Retirement</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/investment-linked-fund/">Investment-linked Fund</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-information/">Fund Information</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-pricing/">Fund Pricing</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-performance-report/">Fund Performance Report</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/fund-fact-sheet/">Monthly Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/yearly-fund-fact-sheet/">Yearly Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/investment-linked-fund/unit-price-calculator/">Unit Price Calculator</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/universal-life-fund/">Universal Life Fund</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/fund-fact-sheet/">Fund Fact Sheet</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2024/">Monthly Crediting Rate 2024</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2023/">Monthly Crediting Rate 2023</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2022/">Monthly Crediting Rate 2022</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2021/">Monthly Crediting Rate 2021</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/universal-life-fund/monthly-crediting-rate-2020/">Monthly Crediting Rate 2020</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/insurance-and-takaful/tools-and-calculators/">Tools and Calculators</a> <ul class="submenu"> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/what-is-your-current-age-and-savings-goal/">What is your current age and savings goal?</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/what-are-your-retirement-legacy-goals/">What are your retirement & legacy goals?</a></li> <li><a class="dropdown-item" href="/insurance-and-takaful/tools-and-calculators/how-much-will-it-cost-for-my-child’s-tertiary-education/">How much will it cost for my child’s tertiary education?</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/campaigns/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Campaigns</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/legacy/">#Legacy</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/imula50/">iMula50</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/insurelitroadshow2024/">InsureLit Roadshow</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/did-you-know-series/">Did You Know Series</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/insurelit/">InsureLit Campaign</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/takaful-podcast/">Takaful Podcast</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/our-client-stories/">Our Client Stories</a> <ul class="submenu"> <li><a class="dropdown-item" href="/campaigns/our-client-stories/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/terms-and-conditions-guidelines/">Terms and Conditions / Guidelines</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/campaigns/choose-your-legacy-campaign/">Choose Your Legacy Campaign</a> <ul class="submenu"> <li><a class="dropdown-item" href="/campaigns/choose-your-legacy-campaign/choose-your-legacy/">Choose Your Legacy</a></li> <li><a class="dropdown-item" href="/campaigns/choose-your-legacy-campaign/learn-more/">Learn More</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/client-care/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Client Care</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-claim/">Make a claim</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-claim/submission/">Submission</a></li> <li><a class="dropdown-item" href="/client-care/make-a-claim/panel-hospitals/">Panel Hospitals</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-payment/">Make a payment</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-payment/overview/">Overview</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/credit-debit-card/">Credit/Debit card</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/direct-debit-cimb-bank/">Direct debit - CIMB Bank</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/direct-debit-other-banks/">Direct debit - other banks</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/standing-instruction/">Standing instruction</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/one-time-payment/">One time payment</a></li> <li><a class="dropdown-item" href="/client-care/make-a-payment/online-banking/">Online Banking</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/make-a-service-request/">Make a service request</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/make-a-service-request/insurance/">Insurance</a></li> <li><a class="dropdown-item" href="/client-care/make-a-service-request/takaful/">Takaful</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/outstanding-document-submission/">Outstanding Document Submission</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/downloads/">Downloads</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/frequently-asked-questions/">Frequently asked questions (FAQs)</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/medical-repricing-interim-measures/">Medical Repricing Interim Measures</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/services-tax/">Services Tax</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/e-payment/">e-Payment</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/guide-to-investment-linked/">Guide to Investment-linked</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/sanctioned-countries/">Sanctioned Countries</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/tips-brochure-by-pidm/">TIPS Brochure by PIDM</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/profit-equalisation-reserve-per/">Profit Equalisation Reserve (PER)</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/medical-rate-revision/">Medical Rate Revision</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/glossary/">Glossary</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/e-invoice/">e-Invoice</a></li> <li><a class="dropdown-item" href="/client-care/frequently-asked-questions/general-faq/">General FAQ</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/fraud-and-cybersecurity-awareness/">Fraud and Cybersecurity Awareness</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/fraud-and-cybersecurity-awareness/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/client-charter/">Client charter</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/client-charter/overview/">Overview</a></li> </ul> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/client-care/treat-clients-fairly-charter/">Treat clients fairly charter</a> <ul class="submenu"> <li><a class="dropdown-item" href="/client-care/treat-clients-fairly-charter/overview/">Overview</a></li> </ul> </li> </ul> </li> <li class="nav-item dropdown dropdown-mega position-static"> <a class="nav-link dropdown-toggle" href="/contact-us/" data-bs-toggle="dropdown" data-bs-auto-close="outside">Contact Us</a> <ul class="ul-inner dropdown-menu sl-ctn-80"> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/enquiry-form/">Enquiry Form</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/contact-info/">Contact Info</a> </li> <li> <a class="a-li dropdown-item sl-bold mb-1" href="/contact-us/join-us/">Join us</a> <ul class="submenu"> <li><a class="dropdown-item" href="/contact-us/join-us/employee/">Employee</a></li> <li><a class="dropdown-item" href="/contact-us/join-us/advisor/">Advisor</a></li> <li><a class="dropdown-item" href="/contact-us/join-us/insurance-specialist/">Insurance Specialist</a></li> </ul> </li> </ul> </li> </ul> <div class="div3 d-flex align-items-center justify-content-end pt-2"> <a class="pe-4" href="/client-care/make-a-claim/submission">How to File A Claim</a> <a class="pe-4" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login?login_error=t#no-back-button" target="_blank">SunAccess Client Login</a> <div class="inner2 d-flex"> <button class="btn-canvas w-100" type="button" data-bs-toggle="offcanvas" data-bs-target="#offcanvasTop" aria-controls="offcanvasTop"> <p class="m-0">Malaysia</p> <p class="m-0 px-2">|</p> <p class="m-0">EN</p> <i class="ps-2 fa-solid fa-chevron-down"></i> </button> </div> </div> <div class="div2 d-flex align-items-center justify-content-end"> <a class="search-collapse pe-3" data-bs-toggle="collapse" href="#collapseSearch" role="button" aria-expanded="false" aria-controls="collapseSearch"> <span>Search</span> <i class="ps-1 fa fa-solid fa-magnifying-glass"></i> </a> <div class="inner1 dropdown"> <a class="dropdown-toggle text-decoration-none" href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false"> Login </a> <ul class="dropdown-menu"> <li><a id="loginSunAccessCustomer" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login#no-back-button" target="_blank">SunAccess - Client</a></li> <li><a id="loginSunAccessAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/AGENT/login#no-back-button" target="_blank">SunAccess - Agent</a></li> <li><a id="loginSAMAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/agency-ui/AGENT/login" target="_blank">Sun Advisor Management</a></li> <li><a id="loginSAMAgent" class="dropdown-item" href="https://sunaccess.sunlifemalaysia.com/portal-ui/AGENT/public/lppsa-digital-submission" target="_blank">CGB Treasury Advisor</a> <li><a id="loginBestDoctors" class="dropdown-item" href="https://www.askbestdoctors.com/s/login/?language=en_AU&inst=Ho&startURL=%2Feng%2Fusuario%2Fregistro" target="_blank">Best Doctors</a></li> </ul> </div> </div> </div> </div> </div> </nav> </header> <div class="sl-innercrumb"> <div class="sl-ctn-80"> <div class="py-2"> <nav aria-label="breadcrumb" class="breadcrumb"> <ol class="m-0 breadcrumb"> <li class="breadcrumb-item"><a href="https://www.sunlifemalaysia.com">Home</a></li> <li class="breadcrumb-item"><a href="/client-care/">Client Care</a></li> <li class="breadcrumb-item"><a href="/client-care/treat-clients-fairly-charter/">Treat clients fairly charter</a></li> <li class="breadcrumb-item active" aria-current="page">Overview</li> </ol> </nav> </div> </div> </div> <div class="ctn-inner2 bg-yellow p-0"> <div class="sl-ctn-80"> <div class="py-md-4 py-3"> <h2 class="m-0 text-blue fs-3">Treat clients fairly charter</h2> </div> </div> </div> <div class="sl-ctn-80 pt-4"> <div class="row m-md-0"> <div class="col-lg-3 sl-sidenav d-lg-block d-md-none d-none"> <h3 class="tab-title text-blue">Client Care</h3> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <p hidden>/client-care/make-a-claim/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-1" aria-expanded="false" aria-controls="nav-collapse-1"> Make a claim </button> </div> <div id="nav-collapse-1" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-claim/submission/">Submission</a> </li> <li> <a href="/client-care/make-a-claim/panel-hospitals/">Panel Hospitals</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/make-a-payment/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-2" aria-expanded="false" aria-controls="nav-collapse-2"> Make a payment </button> </div> <div id="nav-collapse-2" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-payment/overview/">Overview</a> </li> <li> <a href="/client-care/make-a-payment/credit-debit-card/">Credit/Debit card</a> </li> <li> <a href="/client-care/make-a-payment/direct-debit-cimb-bank/">Direct debit - CIMB Bank</a> </li> <li> <a href="/client-care/make-a-payment/direct-debit-other-banks/">Direct debit - other banks</a> </li> <li> <a href="/client-care/make-a-payment/standing-instruction/">Standing instruction</a> </li> <li> <a href="/client-care/make-a-payment/one-time-payment/">One time payment</a> </li> <li> <a href="/client-care/make-a-payment/online-banking/">Online Banking</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/make-a-service-request/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-3" aria-expanded="false" aria-controls="nav-collapse-3"> Make a service request </button> </div> <div id="nav-collapse-3" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/make-a-service-request/insurance/">Insurance</a> </li> <li> <a href="/client-care/make-a-service-request/takaful/">Takaful</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/outstanding-document-submission/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item single-item"> <div class="accordion-header"> <a href="/client-care/outstanding-document-submission/" class="accordion-button collapsed"> Outstanding Document Submission </a> </div> </div> <p hidden>/client-care/downloads/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item single-item"> <div class="accordion-header"> <a href="/client-care/downloads/" class="accordion-button collapsed"> Downloads </a> </div> </div> <p hidden>/client-care/frequently-asked-questions/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-6" aria-expanded="false" aria-controls="nav-collapse-6"> Frequently asked questions (FAQs) </button> </div> <div id="nav-collapse-6" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/frequently-asked-questions/medical-repricing-interim-measures/">Medical Repricing Interim Measures</a> </li> <li> <a href="/client-care/frequently-asked-questions/services-tax/">Services Tax</a> </li> <li> <a href="/client-care/frequently-asked-questions/e-payment/">e-Payment</a> </li> <li> <a href="/client-care/frequently-asked-questions/guide-to-investment-linked/">Guide to Investment-linked</a> </li> <li> <a href="/client-care/frequently-asked-questions/sanctioned-countries/">Sanctioned Countries</a> </li> <li> <a href="/client-care/frequently-asked-questions/tips-brochure-by-pidm/">TIPS Brochure by PIDM</a> </li> <li> <a href="/client-care/frequently-asked-questions/profit-equalisation-reserve-per/">Profit Equalisation Reserve (PER)</a> </li> <li> <a href="/client-care/frequently-asked-questions/medical-rate-revision/">Medical Rate Revision</a> </li> <li> <a href="/client-care/frequently-asked-questions/glossary/">Glossary</a> </li> <li> <a href="/client-care/frequently-asked-questions/e-invoice/">e-Invoice</a> </li> <li> <a href="/client-care/frequently-asked-questions/general-faq/">General FAQ</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/fraud-and-cybersecurity-awareness/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-7" aria-expanded="false" aria-controls="nav-collapse-7"> Fraud and Cybersecurity Awareness </button> </div> <div id="nav-collapse-7" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/fraud-and-cybersecurity-awareness/overview/">Overview</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/client-charter/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-8" aria-expanded="false" aria-controls="nav-collapse-8"> Client charter </button> </div> <div id="nav-collapse-8" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/client-charter/overview/">Overview</a> </li> </ul> </div> </div> </div> <p hidden>/client-care/treat-clients-fairly-charter/</p> <p hidden>/client-care/treat-clients-fairly-charter/</p> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#nav-collapse-9" aria-expanded="true" aria-controls="nav-collapse-9"> Treat clients fairly charter </button> </div> <div id="nav-collapse-9" class="accordion-collapse collapse show" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul> <li> <a href="/client-care/treat-clients-fairly-charter/overview/" class="active">Overview</a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="col-lg-9"> <div class="doc-section doc-section-no-border"> <h1 class="fs-4 mb-3"><u>Treat Clients Fairly Charter</u></h1> <p><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">The Chairman, the board and senior management are committed to deliver good financial consumer outcomes to our clients. We believe in building long-term and mutually beneficial relationships with our clients. This Charter specifies our commitment to provide the highest standards of fairness in all our dealings with our clients.</span></span></span><br /> <span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">To protect the interests and financial well-being of our clients:</span></span></span><br />  </p> <ol> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to embed fair dealing into our institution's corporate culture and core values</b></span></span></span></span></li> </ol> <ul> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will set minimum standards on fair business practices in all dealings with our clients. This includes providing financial services or products suitable to our client's financial circumstances and preserving the confidentiality of our client's information;</span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will train all staff attending to clients to provide quality advice and recommendation; and</span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will take client's feedback seriously and provide immediate constructive feedback to our staff.</span></span></span></span></li> </ul>   <ol start="2"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that clients are provided with fair terms</b></span></span></span></span></li> </ol> <ul> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will ensure that the terms in our contracts or agreements are fair, transparent, and well communicated to clients;</span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will ensure that terms and conditions set out the respective rights, liabilities and obligations clearly and as far as possible in plain language; and</span></span></span></span></li> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="font-family:Aptos,sans-serif">We will ensure that the terms and conditions in contracts or agreements are not altered without prior notification to clients.</span></span></span></span></li> </ul>   <ol start="3"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that clients are provided with clear, relevant and timely information on financial services and products</b></span></span></span></span></li> </ol> <ul> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will provide clients with relevant and timely information in a product disclosure sheet;</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will disclose key product features, fees and charges, risks and benefits in a clear and concise manner; and</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will ensure critical terms are brought to client's attention and explained to the clients.</span></span></span></li> </ul>   <ol start="4"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that our staff, representatives and agents exercise due care, skill and diligence when dealing with clients</b></span></span></span></span></li> </ol> <ul> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We maintain the highest ethical standards in advising and selling to clients, giving extra consideration to the needs of vulnerable individuals.</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will conduct sales, advertising and marketing of our financial services and products with integrity and will not make false or exaggerated claims;</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will avoid or clearly disclose actual or potential conflicts of interest; and</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif">We will ensure staff remuneration takes into consideration whether key performance indicators relating to fair treatment of clients have been achieved.</span></span></span></li> </ul>   <ol start="5"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that customers receive suitable advice and recommendations that take into account their financial needs and circumstances</b></span></span></span></span></li> </ol> <ul> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will provide clear, relevant and quality advice or recommendations based on adequate consideration of customers’ financial objectives, needs, circumstances, financial situation and risk appetite so that customers can make informed decisions;</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will ensure advice or recommendations are substantiated with a reasonable basis and in the best interest of customers; and</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will ensure that our customers’ data and privacy are safeguarded.</span></span></span></li> </ul>   <ol start="6"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in .5in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that customers’ complaints and claims are handled in a prompt, fair and effective manner</b></span></span></span></span></li> </ol> <ul> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will have in place proper and well documented complaints handling process and provide clear redress options should customers decide to further escalate their complaints;</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will ensure that our staff, representatives and agents are properly trained to handle and resolve complaints in an effective and timely manner; and</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will monitor and evaluate the nature and trend of complaints received through effective root cause analysis and thereafter take adequate measures to rectify weaknesses identified.</span></span></span></li> </ul>   <ol start="7"> <li><span style="font-size:11pt"><span style="line-height:normal"><span style="tab-stops:list .25in"><span style="font-family:Aptos,sans-serif"><b>We commit to ensure that vulnerable consumers are treated fairly and equitably, including by our staff, representatives and agents</b></span></span></span></span></li> </ol> <ul> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will ensure that we assess the needs of vulnerable consumers in our customer base and target market and implement appropriate policies to meet these needs;</span></span></span></li> <li style="margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will ensure that our staff, representatives and agents are well trained to recognise, assess and respond appropriately to the needs of vulnerable customers; and</span></span></span></li> <li style="margin-bottom:11px; margin-left:8px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Aptos,sans-serif">We will have in place sufficient monitoring and evaluation mechanisms to ensure that our staff, representatives and agents are responding to the needs of vulnerable customers and make necessary improvements to ensure vulnerable consumers continue to receive fair and equitable treatment.</span></span></span></li> </ul> <div class="text-center my-4"><a class="btn btn-primary mb-3" href="/Sunlife/media/documents/client%20care/treatclients%20fairly%20charter/SLMA-Letter_-FTFC-v1-1-Final.pdf" target="_blank">NOTIFICATION ON CHANGES TO INSURANCE POLICY DOCUMENT </a> <a class="btn btn-primary mb-3" href="/Sunlife/media/documents/client%20care/treatclients%20fairly%20charter/SLMT-Letter_-FTFC_v1-1-Final.pdf" target="_blank"> NOTIFICATION ON CHANGES TO TAKAFUL CONTRACT DOCUMENT </a></div> </div> </div> </div> </div> <div class="sl-ctn-80"> <footer class="footer-sl pt-md-4 pt-3 footer-border-top"> <div class="ft-grid"> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-1" aria-expanded="false" aria-controls="flush-collapse-1"> Quick links </button> </div> <div id="flush-collapse-1" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/life-moments/"> Life moments </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="https://sunaccess.sunlifemalaysia.com/portal-ui/CUSTOMER/login?login_error=t#no-back-button" target="_blank"> SunAccess client login </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/campaigns/our-client-stories/"> Our client stories </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/getmedia/01fa67f5-3dc7-4bb1-812f-a06c9e85d8ca/012023-A-people-business.pdf" target="_blank"> Newsroom </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-2" aria-expanded="false" aria-controls="flush-collapse-2"> Products </button> </div> <div id="flush-collapse-2" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/"> Insurance </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/"> Takaful </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/insurance-and-takaful/investment-linked-fund/fund-information/"> Investment-linked funds </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-3" aria-expanded="false" aria-controls="flush-collapse-3"> Client care </button> </div> <div id="flush-collapse-3" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/downloads/"> Downloads </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-claim/submission/"> Make a claim </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-payment/overview/"> Make a payment </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/make-a-service-request/insurance/"> Make a service request </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/client-charter/"> Client charter </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/client-care/frequently-asked-questions/general-faq/"> FAQs </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapse-4" aria-expanded="false" aria-controls="flush-collapse-4"> About us </button> </div> <div id="flush-collapse-4" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/who-are-we/overview/"> Who are we </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/leadership/board-of-directors-assurance/"> Leadership </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/sustainability/"> Sustainability </a> </li> <li class="nav-item mb-2"> <a class="nav-link p-0" href="/about-us/anti-bribery-and-anti-corruption-guidelines/"> Anti-Bribery & Anti-Corruption Statement </a> </li> </ul> </div> </div> </div> </div> </div> <div class="sunlife-default-flush"> <div class="accordion accordion-flush" id="accordionFlushExample"> <div class="accordion-item"> <div class="accordion-header"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#flush-collapseFive" aria-expanded="false" aria-controls="flush-collapseFive"> Contact us </button> </div> <div id="flush-collapseFive" class="accordion-collapse collapse" data-bs-parent="#accordionFlushExample"> <div class="accordion-body"> <ul class="nav flex-column"> <li class="nav-item mb-2"><a href="/contact-us/join-us/employee/" class="nav-link p-0">Career</a></li> <li class="nav-item mb-2"><a href="tel:1300885055" class="nav-link p-0">1300-88-5055</a></li> <li class="nav-item mb-2"><a href="mailto:wecare@sunlifemalaysia.com" class="nav-link p-0" target="_blank">wecare@sunlifemalaysia.com</a></li> <li class="nav-item mb-2"> <div class="footer-icons d-flex align-items-center"> <a href="https://www.facebook.com/SunLifeMalaysia" target="_blank"> <i class="fa fa-brands fa-facebook"></i> </a> <a href="http://www.linkedin.com/company/sun-life-financial" target="_blank"> <i class="fa fa-brands fa-linkedin-in"></i> </a> <a href="https://www.youtube.com/user/SunLifeMalaysia" target="_blank"> <i class="fa fa-brands fa-youtube"></i> </a> <a href="https://www.instagram.com/sunlifemalaysia_my/" target="_blank"> <i class="fa fa-brands fa-instagram"></i> </a> <a href="https://www.tiktok.com/@sunlifemalaysia?is_from_webapp=1&sender_device=pc" target="_blank"> <i class="fa fa-brands fa-tiktok"></i> </a> </div> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="footer-2 pt-4 mt-4 footer-border-top"> <div class="row"> <div class="col-md-6"> <div class="mobile-center d-flex flex-column align-items-start"> <h5 class="sl-bold mb-3 text-blue">Life鈥檚 brighter under the sun</h5> <p class=""><small>漏 Sun Life Malaysia. All rights reserved.</small></p> <p class="m-0"> <small> Sun Life Malaysia Assurance Berhad Registration No: 199001005930 (197499-U)<br> Sun Life Malaysia Takaful Berhad Registration No: 200501012215 (689263-M) </small> </p> </div> </div> <div class="col-md-6 mt-20 mobile-center d-flex flex-column justify-content-between"> <div class="mobile-center d-flex flex-column align-items-end"> <div class="d-flex justify-contents-between align-items-center"> <a class="m-0" href="/SunLife/media/SunLifeMedia/PDF/PrivacyNotice.pdf"><small>Privacy Notice</small></a> <p class="px-3 m-0"> | </p> <a class="m-0" href="/sitemap"><small>Site Map</small></a> </div> </div> <div class="sl-footer-logo mt-20 d-flex flex-row align-items-center justify-content-end"> <img alt="takafulall-logo" class="" src="/Sunlife/media/SunLifeMedia/TakafulAll.png"> <a href="https://www.pidm.gov.my/pidm2022/media/downloads/Takaful-And-Insurance-Benefits-Protection-System-Brochure.pdf" target="_blank"> <img alt="pidm-logo" class="" src="/Sunlife/media/SunLifeMedia/Homepage/PIDM-logo.png"> </a> <a href="https://www.liam.org.my/" target="_blank"> <img src="/Sunlife/media/Logo/LA.png" alt="LA-logo"> </a> <img src="/Sunlife/media/Logo/SAC-Logo.png" alt="SAC-Logo"> </div> </div> </div> </div> </footer> </div> <script src="/Scripts/jquery.unobtrusive-ajax.min.js"></script> <script src="/Scripts/jquery.validate.min.js"></script> <script src="/Scripts/jquery.validate.unobtrusive.min.js"></script> <script src="/Scripts/responsiveMenuDropdown.js"></script> <script src="/Scripts/mobileMenu.js"></script> <script src="/Sunlife/media/master/developer/navbar.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Scripts/jquery-3.5.1.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Scripts/jquery.unobtrusive-ajax.js"></script> <script type="text/javascript"> window.kentico = window.kentico || {}; window.kentico.builder = {}; window.kentico.builder.useJQuery = true;</script><script src="/Content/Bundles/Public/pageComponents.min.js"></script> <script src="/_content/Kentico.Content.Web.Rcl/Content/Bundles/Public/systemFormComponents.min.js"></script> </body> </html>

CINXE.COM

Treat Clients Fairly Charter | Sun Life Malaysia