Thorndike Press Customer Feedback

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" 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See your <a href='https://myaccount.gale.com/cart'>Cart</a>", "label.addtocart.message.1": "Error adding to cart. Please try again or contact our Customer Experience team at 1-800-877-4253 or <a href='mailto:gale.customerexperience@cengage.com' >gale.customerexperience@cengage.com</a> for help completing your order.", "label.addtocart.message.2": "Invalid or Expired Token, please logout and login again.", "label.addtocart.message.3": "There is an issue adding the products selected to your cart or wish list. Please contact our customer experience team at 1-800-877-4253 or <a href='mailto:gale.customerexperience@cengage.com' >gale.customerexperience@cengage.com</a> for help completing your order.", "label.addtocart.message.4": "Only 100 products can be ordered at a time. 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See your <a href='https://myaccount.gale.com/cart'>Cart</a>", "label.addtocart.message.12": "Products weren't added to the cart, error on these products - %1%2", "label.addtocart.message.13": "You can't add more than 1000 products per order %1", "label.addtowishlist.message.0": "Product(s) added to the wish list successfully. See your <a href='https://myaccount.gale.com/wishlist'>Wish List</a>", "label.addtowishlist.message.1": "Error adding to wish list, please try again or contact our Customer Experience team at 1-800-877-4253 or <a href='mailto:gale.customerexperience@cengage.com' >gale.customerexperience@cengage.com</a> for help completing your order.", "label.addtowishlist.message.2": "Invalid or Expired Token, please logout and login again.", "label.addtowishlist.message.3": "There is an issue adding the products selected to your cart or wish list. Please contact our customer experience team at 1-800-877-4253 or <a href='mailto:gale.customerexperience@cengage.com' >gale.customerexperience@cengage.com</a> for help completing your order.", "label.addtowishlist.message.4": "???label.addtowishlist.message.4???", "label.addtowishlist.message.5": "Invalid StorefrontID or Empty StorefrontID", "label.addtowishlist.message.6": "There was an error adding these products to the wish list, Invalid ISBN - %1", "label.addtowishlist.message.7": "Failed to add, Cannot add more than 20 items", "label.addtowishlist.message.8": "Session expired, please refresh the page and sign in again.", "label.addtowishlist.message.9": "There was an error adding these products to the wish list - %1", "label.addtowishlist.message.10": "Product(s) added to the wish list successfully. See your <a href='https://myaccount.gale.com/wishlist'>Wish List</a>", "label.cartcount.message.0": "CartCount Success", "label.cartcount.message.1": "Error in SAP Service, please try again or contact our Customer Experience team at 1-800-877-4253 or <a href='mailto:gale.customerexperience@cengage.com' >gale.customerexperience@cengage.com</a> for help completing your order.", "label.cartcount.message.2": "Invalid GUID/ Empty GUID", "label.login.message.0": "Login success", "label.login.message.1": "Login Failed, invalid username or password.", "label.general.header": "ATTENTION" } </script> <div class="c-modal__dialog modal-dialog" role="document"> <div class="c-modal__content modal-content"> <div class="c-modal__header modal-header"> <h5 class="c-modal__title modal-title" id="modal-ecommerce-error-label"> Error </h5> <button type="button" class="c-modal__close" data-dismiss="modal" aria-label="Close"> <span class="sr-only"> Close Modal </span> <span class="c-modal__close-icon" aria-hidden="true">×</span> </button> </div> <div class="c-modal__body modal-body"> <div class="c-modal__description"></div> </div> </div> </div> </div> </header> <section class="main-section gale-section main-section--no-padding-bottom"> <div class="container">  <div class="simple-content-block" > <h1>How Can We Help?</h1> <p>Our Customer Experience team is happy to answer your account questions. Please complete the form below, and we’ll be in touch within 24 hours to help resolve this request.</p> </div>  </div> </section> <section class="main-section gale-section main-section--no-padding-top"> <div class="container">  <section class="gale-section main-section--no-padding-top main-section--no-padding-bottom"> <div class="container"> <div class="row"> <div class="col-xs-12"> <section class="gale-form gale-block--content"> <META HTTP-EQUIV="Content-type" CONTENT="text/html; charset=UTF-8"> <script src="https://www.google.com/recaptcha/api.js"></script> <script> function timestamp() { var response = document.getElementById("g-recaptcha-response"); if (response == null || response.value.trim() == "") { var elems = JSON.parse(document.getElementsByName("captcha_settings")[0].value); elems["ts"] = JSON.stringify(new Date().getTime()); document.getElementsByName("captcha_settings")[0].value = JSON.stringify(elems); } } setInterval(timestamp, 500); </script> <style> .gale-form input[type=submit]:disabled { opacity: 0.6; cursor: not-allowed; } .gale-form input[type=submit]:disabled:hover { background: #90b03e; } </style> <form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST"> <input type=hidden name='captcha_settings' value='{"keyname":"Google_Salesforce_Key","fallback":"true","orgId":"00D41000002khHM","ts":""}'> <input type=hidden name="orgid" value="00D41000002khHM"> <input type=hidden name="retURL" value="http://gale.com">       <label for="name">*Contact Name</label><input required id="name" maxlength="80" name="name" size="20" type="text" /><br> <label for="email">*Email</label><input required id="email" maxlength="80" name="email" size="20" type="text" /><br> <label for="phone">*Phone</label><input required id="phone" maxlength="40" name="phone" size="20" type="text" /><br> <label for="subject">*Subject</label><input required id="subject" maxlength="80" name="subject" size="20" type="text" /><br> <label for="company">*Company</label><input required id="company" maxlength="80" name="company" size="20" type="text" /><br> <div> <label for="reason">*Case Reason</label> <select id="reason" name="reason" autocomplete="off" required> <option data-reason-option="" value="">-- None --</option> <option data-reason-option="billing" value="Billing/ Invoice Related">Billing/Invoice Related</option> <option data-reason-option="order" value="Order Fulfillment">Order Fulfillment</option> <option data-reason-option="gale" value="Gale.com">Gale.com</option> <option data-reason-option="general" value="General Account Information">General Account Information</option> <option data-reason-option="return" value="Return Label Request">Return Label Request</option> <option data-reason-option="other" value="Other">Other</option> </select> </div> <div class="ga-web-case-form__case-reason-detail" style="display: none;"> <label for="00N2M00000etq9I">Case Reason Detail:</label> <select id="00N2M00000etq9I" name="00N2M00000etq9I" title="Case Reason Detail" autocomplete="off"> <option data-reason="billing" value="">Choose an option</option> <option data-reason="billing" value="Credit Card Receipt">Credit Card Receipt</option> <option data-reason="billing" value="Mischarged Freight">Mischarged Freight</option> <option data-reason="billing" value="Missing Invoice">Missing Invoice</option> <option data-reason="billing" value="Missing Discount">Missing Discount</option> <option data-reason="billing" value="Incorrect Discount">Incorrect Discount</option> <option data-reason="billing" value="Statement Clarification">Statement Clarification</option> <option data-reason="billing" value="Invoice Clarification">Invoice Clarification</option> <option data-reason="billing" value="Tax Exempt Certificate">Tax Exempt Certificate</option> <option data-reason="billing" value="Tax Adjustment Request/Miscoded Tax">Tax Adjustment Request/Miscoded Tax</option> <option data-reason="billing" value="Refund Request/Confirmation">Refund Request/Confirmation</option> <option data-reason="billing" value="Credit Memo Request">Credit Memo Request</option> <option data-reason="billing" value="Referral to Credit Rep">Referral to Credit Rep</option> <option data-reason="billing" value="Product Return Confirmation">Product Return Confirmation</option> <option data-reason="order" value="">Choose an option</option> <option data-reason="order" value="Standing Order Add/Maintenance">Standing Order Add/Maintenance</option> <option data-reason="order" value="Backorder Maintenance">Backorder Maintenance</option> <option data-reason="order" value="Cancellation Request">Cancellation Request</option> <option data-reason="order" value="Order Status">Order Status</option> <option data-reason="order" value="Damage/Defective Claim">Damage/Defective Claim</option> <option data-reason="order" value="Received Wrong Product">Received Wrong Product</option> <option data-reason="order" value="Picking Error/Received ">Picking Error/Received </option> <option data-reason="order" value="Product Never Ordered/Misshipment">Product Never Ordered/Misshipment</option> <option data-reason="order" value="Proforma Request">Proforma Request</option> <option data-reason="order" value="Call Tag Request">Call Tag Request</option> <option data-reason="order" value="New Order">New Order</option> <option data-reason="order" value="Proof of Delivery">Proof of Delivery</option> <option data-reason="order" value="Short Shipment">Short Shipment</option> <option data-reason="gale" value="">Choose an option</option> <option data-reason="gale" value="Billing/Shipping Address Update">Billing/Shipping Address Update</option> <option data-reason="gale" value="Shopping Cart Issues">Shopping Cart Issues</option> <option data-reason="gale" value="Password reset/Account Access Issues">Password reset/Account Access Issues</option> <option data-reason="gale" value="Update Account Contact">Update Account Contact</option> <option data-reason="gale" value="MyAccount Registration">MyAccount Registration</option> <option data-reason="gale" value="Missing Discount/Promo Code Issues">Missing Discount/Promo Code Issues</option> <option data-reason="gale" value="Issues with Payment Portal">Issues with Payment Portal</option> <option data-reason="general" value="">Choose an option</option> <option data-reason="general" value="Update/Add Contacts">Update/Add Contacts</option> <option data-reason="general" value="Update Address Information">Update Address Information</option> <option data-reason="general" value="Price/Availability">Price/Availability</option> <option data-reason="general" value="Remove from Mailing List">Remove from Mailing List</option> <option data-reason="general" value="Payment Confirmation">Payment Confirmation</option> <option data-reason="general" value="W-9 Request">W-9 Request</option> </select> </div> <label for="description">*Description</label><textarea required name="description"></textarea><br> <select id="recordType" name="recordType" hidden> <option value="0122M000001IonM" selected>Gale Service</option> </select> <select id="priority" name="priority" hidden> <option value="Low" selected>Low</option> </select> <select id="00N2M00000etq9H" name="00N2M00000etq9H" title="Business Unit" hidden> <option value="Thorndike" selected>Thorndike</option> </select> <input type="hidden" id="external" name="external" value="1" /><br> <div class="g-recaptcha" data-sitekey="6LeurfEaAAAAAPv4TsdGzt_kf7dwPDjjw6VjUH_j" data-callback="onRecaptchaSuccess" data-expired-callback="OnRecaptchaError" data-error-callback="OnRecaptchaError" ></div> <br> <input id="submit-button" type="submit" name="submit" disabled="disabled"> </form> </section> </div> </div> </div> <script> function onRecaptchaSuccess() { document.getElementById("submit-button").disabled = false; } function OnRecaptchaError() { document.getElementById("submit-button").disabled = true; } (function() { var $reasonSel = document.querySelector('#reason'); var $reasonDetailContainer = document.querySelector('.ga-web-case-form__case-reason-detail'); var $reasonDetailSels = $reasonDetailContainer.querySelector('select'); var $reasonDetailOptions = Array.from($reasonDetailContainer.querySelectorAll('option')); $reasonSel.addEventListener('change', onChange); function onChange($event) { var $el = $event.target; var targetValue = this.options[this.selectedIndex].getAttribute("data-reason-option"); $reasonDetailOptions.forEach(function($el) { $el.style.display = "none"; }); if (targetValue !== "return" && targetValue !== "other") { $reasonDetailOptions.forEach(function($el) { if ($el.getAttribute("data-reason") === targetValue) { $el.style.display = "block"; } }); $reasonDetailContainer.style.display = "block"; $reasonDetailSels.setAttribute("required", true); } else { $reasonDetailContainer.style.display = "none"; $reasonDetailSels.removeAttribute("required"); } } })() </script> </section>  </div> </section> <section class="main-section gale-section color-cell-white main-section--no-padding-top"> <div class="container">  <div class="simple-content-block" > <p> </p> <p><strong>Don't want to wait?</strong><br /> <br /> Feel free to reach out to our customer service team directly.</p> <p>Gale Customer Experience Team<br /> <strong>Email:</strong> <a href="/cdn-cgi/l/email-protection#4f282e232a612c3a3c3b20222a3d2a373f2a3d262a212c2a0f2c2a21282e282a612c2022"><span class="__cf_email__" data-cfemail="ea8d8b868fc4899f999e85878f988f929a8f98838f84898faa898f848d8b8d8fc4898587">[email protected]</span></a><br /> <strong>Phone:</strong> 800.877.4253, Option 2<br /> <strong>Hours of Operation:</strong> Monday–Friday, 8:30 AM–5:00 PM ET</p> </div>  </div> </section> <footer class="gale-footer"> <div class="container-fluid"> <div class="gale-footer__head row"> <div class="col-xs-12"> <div class="gale-footer__head__scroll-top pull-right"> <div class="top-page page-scroll"> </div> </div> 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