How to reduce in-basket overload by 34%, in 4 steps

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</span> </nav> </div> </div> </nav> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-container--fixed aem-GridColumn aem-GridColumn--default--12"> <div id="container-20c0974bfa" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--tablet--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="flexiblehero teaser cmp-button--primary aem-GridColumn aem-GridColumn--default--12"><div class="cmp-flexiblehero" data-cmp-data-layer="{"flexiblehero-1159b3b1ae":{"@type":"advisory/components/flexiblehero","repo:modifyDate":"2024-11-21T00:24:17Z"}}" id="flexiblehero-1159b3b1ae"> <div class="cmp-flexiblehero__content"> <div class="cmp-flexiblehero__content-type"> <p class="cmp-flexiblehero__content-type__desc"> Case Study </p> </div> <div class="cmp-flexiblehero__content-text"> <div class="cmp-title"> <h1 class="cmp-title__text"> How to reduce in-basket overload by 34%, in 4 steps </h1> </div> <div class="cmp-flexiblehero__content-text__p"> Unmanageable in-basket volumes can be a significant burden for healthcare providers. Find out how one health system successfully addressed this issue with a four-step process that reduced message quantity, protected provider time, and improved overall efficiency. </div> </div> </div> <div class="cmp-flexiblehero__image"> <div class="cmp-flexiblehero__image-img"> <div data-cmp-src="/content/advisory/us/en/topics/physician/2024/11/reduce-in-basket-overload/_jcr_content/root/container/flexiblehero.coreimg{.width}.jpeg/1732148657608/doctor-sitting-at-desk-working-on-computer.jpeg" data-asset-id="bddb3baa-854a-429e-a8bc-b2d19d084982" id="teaser-1159b3b1ae-image" data-cmp-data-layer="{"teaser-1159b3b1ae-image":{"@type":"advisory/components/image","repo:modifyDate":"2024-11-21T00:24:17Z","dc:title":"Doctor sitting at desk working on computer","xdm:linkURL":"/topics/physician/2024/11/reduce-in-basket-overload","image":{"repo:id":"bddb3baa-854a-429e-a8bc-b2d19d084982","repo:modifyDate":"2023-03-17T00:15:26Z","@type":"image/jpeg","repo:path":"/content/dam/advisory/en/public/images/doctor-sitting-at-desk-working-on-computer.jpg"}}}" - data-cmp-hook-image="imageV3" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/content/advisory/us/en/topics/physician/2024/11/reduce-in-basket-overload/_jcr_content/root/container/flexiblehero.coreimg.jpeg/1732148657608/doctor-sitting-at-desk-working-on-computer.jpeg" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="700" height="526" alt title="Doctor sitting at desk working on computer"/> <meta itemprop="caption" content="Doctor sitting at desk working on computer"/> <div class="cmp-image__expand-button"> <span class="cmp-button__icon cmp-button__icon--expand" id="image-expand"></span> </div> </div> <div class="cmp-expand-image"> <div class="cmp-image-text"> <img class="cmp-expand-image__image"/> <div class="cmp-image__close-button"> <span class="cmp-button__icon cmp-button__icon--close"></span> </div> </div> <div class="cmp-expand-image__title"></div> </div> </div> </div> </div> </div> <div class="container responsivegrid aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--8 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-694d9cbc0d" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--tablet--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="container responsivegrid aem-GridColumn--tablet--12 aem-GridColumn--default--none aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div id="container-45be6fd750" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="separator aem-GridColumn aem-GridColumn--default--12"><div class="cmp-separator" data-cmp-data-layer="{"separator-7fb6a654b4":{"@type":"advisory/components/separator","repo:modifyDate":"2024-11-21T00:24:17Z"}}" id="separator-7fb6a654b4"> <hr class="cmp-separator__horizontal-rule"/> <div class="cmp-separator_content-wrapper"> <div class="button cmp-button--text-primary"> </div> </div> </div> </div> <div class="text aem-GridColumn aem-GridColumn--default--12"> <div data-cmp-data-layer="{"text-67ba0c5cdf":{"@type":"advisory/components/text","repo:modifyDate":"2024-11-21T00:24:17Z"}}" id="text-67ba0c5cdf" class="cmp-text"> <p>Facing a surge in in-basket messages, Grace Grove Healthcare (a pseudonym) implemented a four-step solution to reduce the quantity of messages, effectively triage, minimize provider burden, and expedite response time. Their approach protects provider time for top-of-license medical advice questions, and leverages technology and other staff for the rest. Grace Grove reduced the number of messages their providers received by an average of 783 messages annually and cut in-basket work time by 34% daily. 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data-cmp-data-layer="{"separator-a16a1f1625":{"@type":"advisory/components/separator","repo:modifyDate":"2022-11-20T19:50:24Z"}}" id="separator-a16a1f1625"> <hr class="cmp-separator__horizontal-rule"/> <div class="cmp-separator_content-wrapper"> <div class="button cmp-button--text-primary"> <span class="cmp-button__text">SPONSORED BY</span> </div> </div> </div> </div> <div class="icontext teaser cmp-icontext__vertical aem-GridColumn aem-GridColumn--default--12"> </div> <div class="separator aem-GridColumn aem-GridColumn--default--12"><div class="cmp-separator" data-cmp-data-layer="{"separator-e8adf65984":{"@type":"advisory/components/separator","repo:modifyDate":"2022-11-20T19:50:17Z"}}" id="separator-e8adf65984"> <hr class="cmp-separator__horizontal-rule"/> <div class="cmp-separator_content-wrapper"> <div class="button cmp-button--text-primary"> <span class="cmp-button__text">INTENDED AUDIENCE</span> </div> </div> </div> </div> <div class="audience text aem-GridColumn aem-GridColumn--default--12"> </div> <div class="separator aem-GridColumn aem-GridColumn--default--12"><div class="cmp-separator" data-cmp-data-layer="{"separator-7d13c1517e":{"@type":"advisory/components/separator","repo:modifyDate":"2023-02-02T22:39:15Z"}}" id="separator-7d13c1517e"> <hr class="cmp-separator__horizontal-rule"/> <div class="cmp-separator_content-wrapper"> <div class="button cmp-button--text-primary"> <span class="cmp-button__text">AFTER YOU READ THIS</span> </div> </div> </div> </div> <div class="key-takeaways text aem-GridColumn aem-GridColumn--default--12"><div data-cmp-data-layer="{"key-takeaways-249835be7b":{"@type":"advisory/components/key-takeaways","repo:modifyDate":"2024-11-21T00:24:19Z"}}" id="key-takeaways-249835be7b" class="cmp-keytakeaways"> <ul><li>You will learn about Grace Grove鈥檚 four-step solution for in-basket management.</li><li>You'll get ideas on how to protect provider time for top-of-license messages.</li></ul> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-metadatablock__section-wrapper aem-GridColumn aem-GridColumn--default--12"> <div id="container-dffac66ab3" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="separator aem-GridColumn aem-GridColumn--default--12"><div class="cmp-separator" data-cmp-data-layer="{"separator-7bf44dcc9f":{"@type":"advisory/components/separator","repo:modifyDate":"2022-11-20T19:51:02Z"}}" id="separator-7bf44dcc9f"> <hr class="cmp-separator__horizontal-rule"/> <div class="cmp-separator_content-wrapper"> <div class="button cmp-button--text-primary"> <span class="cmp-button__text">AUTHORS</span> </div> </div> </div> </div> <div class="expertcardlist contentfragmentlist aem-GridColumn aem-GridColumn--default--12"> <div class="cmp-expertcard-list" id="expertcardlist-68f13b58a9" data-cmp-data-layer="{"expertcardlist-68f13b58a9":{"@type":"advisory/components/expertcardlist"}}"> <div class="cmp-expert-card"> <a data-link-id="cta-expertCard-Research consultant, Physician and medical group research" class="cmp-expert-card__profile-link" href="/expert-directory/mahaya-walker" data-cmp-clickable> <div class="cmp-expert-card__image-section"> <img class="cmp-expert-card__profile-image" src="/content/dam/advisory/en/public/headshots/walker-mahaya.jpg"/> </div> <div class="cmp-expert-card__text-section"> <div class="cmp-title cmp-title--card"> <h3 class="cmp-title__text">Mahaya Walker </h3> </div> <div class="cmp-expert-card__profile-title">Research consultant, Physician and medical group research </div> </div> </a> </div> <div class="cmp-expert-card"> <a data-link-id="cta-expertCard-Senior analyst, Physician and medical group research" class="cmp-expert-card__profile-link" href="/expert-directory/sydney-moondra" data-cmp-clickable> <div class="cmp-expert-card__image-section"> <img class="cmp-expert-card__profile-image" src="/content/dam/advisory/en/public/headshots/moondra-sydney.jpg"/> </div> <div class="cmp-expert-card__text-section"> <div class="cmp-title cmp-title--card"> <h3 class="cmp-title__text">Sydney Moondra </h3> </div> <div class="cmp-expert-card__profile-title">Senior analyst, Physician and medical group research </div> </div> </a> </div> </div> </div> <div class="article-posted-updated-date aem-GridColumn aem-GridColumn--default--12"><div data-cmp-data-layer="{"article-posted-updated-date-50809c4506":{"@type":"advisory/components/article-posted-updated-date"}}" id="article-posted-updated-date-50809c4506" class="cmp-articleDates"> <p class="cmp-articleDates__posted"> <span>Posted on </span><span>November 20, 2024</span> </p> <p class="cmp-articleDates__updated"> <span>Updated on </span><span>November 21, 2024</span> </p> </div> </div> <div class="separator aem-GridColumn aem-GridColumn--default--12"><div class="cmp-separator" data-cmp-data-layer="{"separator-c7e968470e":{"@type":"advisory/components/separator","repo:modifyDate":"2022-11-20T19:50:48Z"}}" 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