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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>Online Customer Support | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="Helprace is an online customer support solution all about making online experiences more pleasant. The convenience, ease of getting answers and ease of accessing the help desk are all very important to customers. If their online experience is poor, chances are, they may not want to engage with the company further." /><link rel="canonical" href="https://helprace.com/online-customer-support" /><link rel='dns-prefetch' href='//s.w.org' /><link rel="alternate" type="application/rss+xml" title="Helprace.com | Customer Service Software » Online Customer Support Comments Feed" href="https://helprace.com/online-customer-support/feed" /><link rel='https://api.w.org/' href='https://helprace.com/wp-json/' /><link rel="alternate" type="application/json+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fonline-customer-support" /><link rel="alternate" type="text/xml+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fonline-customer-support&format=xml" /><link rel="alternate" hreflang="en" href="https://helprace.com/online-customer-support" title="us" /><meta name="twitter:widgets:link-color" content="#000000" /><meta name="twitter:widgets:border-color" content="#000000" /><meta name="twitter:partner" content="tfwp" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:title" content="Online Customer Support" /><meta name="twitter:site" content="@helpracing" /></head><body class="b-body"><div class="b-slider__slides-container" id="move_text" style="display:none;"><div class="b-slider__item b-main-text"><h1>Online Customer Support - Helprace</h1><h2>Should you install customer service software or go with online customer support?</h2><p>Our world is established online - think of proliferation of email and social networking. Online customer support software is no exception, since it鈥檚 proven to be the most reliable, secure and convenient way to engage with customers. It seems that everyone is connected to the internet nowadays (including your support agents and customers) so it makes no sense to install, manage and update cumbersome <a href="http://helprace.com/customer-support-software">customer support software</a> in-house. After all, such a software package may run into thousands of dollars!聽</p><hr /><h2>Why convert from an in-house program to web-based software or online customer support?</h2><p>There are many reasons why you should make a switch to online customer support, also known as a hosted <a href="http://helprace.com/help-desk">help desk</a> from Helprace. Whatever you want to call it,</p><h3>Provide customer support immediately</h3><p>Start providing excellent customer service experiences out of the box. No need for complex installation procedures, wasted time in learning and maintaining the program.</p><h3>Manage your tickets</h3><p>Helprace performs all types of ticket management, including handling all types of customer requests - the definition of online customer support.</p><h3>Keep knowledge centralized</h3><p>Create an online <a href="http://helprace.com/self-service-portal">self-service portal</a> so your customers can easily find answers to their issues, questions or problems.</p><h3>Just like using email</h3><p>Online customer support means your agents get an email-inspired interface and customer email gets converted to tickets automatically</p><h3>We take care of hosting</h3><p>No need to deal with server upkeep or software updates. We take care of the hosting so you can focus on your customers.</p><h3>No need for an IT team</h3><p>Forget about IT specialists, web designers and programmers. Just provide support, submit content and start pleasing your customers!</p><h3>Security is on us</h3><p>Helprace online <a href="http://helprace.com/customer-support">customer support</a> suite is a worry-free solution to all your customer service needs. Your company and customer information is safe with us.</p><h2>Why not give Helprace online customer support a try then?</h2><p>The benefits of using online customer support software far outweigh the downloadable help desk counterparts. A cloud based online platform is proven to offer functionality and reliability that conventional software simply cannot match.</p><p>Take a few minutes to familiarize yourself with Helprace <a href="http://helprace.com/features">here</a> and start providing online customer support today!</p> <i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p><table><tr><td><p><a href="/customer-support">Customer Support</a></p></td><td><p><a href="/customer-support-software">Customer Support Software</a></p></td><td><p><a href="/what-is-customer-support">What is Customer Support</a></p></td></tr></table> <i class="clear"></i></div></div><div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big">Capable Teams <span class="narrow">&</span> Happy Customers</div><p class="b-slider-text__p">Helprace <span>tightly integrates multiple tools</span> together for <span>great customer service</span>:<br class="rwd-break"> Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" src="/img/home/header-image-tickets-list.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-tickets-list.png 1x, /img/home/header-image-tickets-list@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-ticket.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-ticket.png 1x, /img/home/header-image-ticket@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-community.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-community.png 1x, /img/home/header-image-community@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-reports-tickets.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-reports-tickets.png 1x, /img/home/header-image-reports-tickets@2x.png 2x"> <img class="helpraceSlider__item" src="/img/home/header-image-reports-team.png?x65391" alt="Helprace: Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base" srcset="/img/home/header-image-reports-team.png 1x, /img/home/header-image-reports-team@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><p class="h3 h3_homeTop">Meet Our Customer Service Solutions</p> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/help-desk"><div class="tour-left tour-text"><h2 class="h2_home">Ticketing & Email Management</h2><p class="h1 h1_home">Empower Support Teams</p><p class="h4">Provide a <strong>personalized one-on-one</strong> support experience. <strong>Boost productivity</strong> and <strong>collaborate behind the scenes</strong>.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image"><img src="/img/home/tickets.png?x65391" alt="Ticketing & Email Management" srcset="/img/home/tickets.png 1x, /img/home/tickets@2x.png 2x"></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/community"><div class="tour-left tour-text"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image tour-image_border"><div class="imagesFader imagesFader_3 imagesFader_547x425"> <img src="/img/home/community1.png?x65391" alt="Customer Community Questions" srcset="/img/home/community1.png 1x, /img/home/community1@2x.png 2x"> <img src="/img/home/community2.png?x65391" alt="Customer Community Ideas" srcset="/img/home/community2.png 1x, /img/home/community2@2x.png 2x"> <img src="/img/home/community3.png?x65391" alt="Customer Community Problems" srcset="/img/home/community3.png 1x, /img/home/community3@2x.png 2x"></div></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"> <a class="tour-block tour-block_verticalCenter tour-block_adaptiveButtons" href="/knowledge-base"><div class="tour-left tour-text"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div><div class="tour-right tour-image tour-image_border"><img src="/img/home/kb.png?x65391" alt="Docs & Knowledge Base" srcset="/img/home/kb.png 1x, /img/home/kb@2x.png 2x"></div><div class="tour-bottomButton"> <span class="b-button b-button_bordered"> <span class="b-button__label">Learn More</span> </span></div> </a></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/self-service-portal"><h2 class="h2_home">Self-Service Portal</h2><p class="h1 h1_home">Be Helpful 24/7</p><p class="h4">Reduce support loads with a <strong>self-service</strong> Docs site. Use the power of <strong>crowdsourcing</strong> and <strong>community</strong> when offering answers and collecting <strong>feedback</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. Eliminate repeat tickets by showing <strong>related articles</strong> to customers and easily reference articles in tickets.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/faq-software"><h2 class="h2_home">Questions & Answers</h2><p class="h1 h1_home">Crowdsource Your FAQ</p><p class="h4">Involve customers in building a collection of relevant <strong>questions and answers</strong>. An always up-to-date <strong>FAQ</strong> with insights from customers as well as team members.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/issue-tracking"><h2 class="h2_home">Issue Tracking</h2><p class="h1 h1_home">Acknowledge, Track, Solve</p><p class="h4">Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/features"><h2 class="h2_home">Complete, Integrated Solution</h2><p class="h1 h1_home">All of the Above. One App.</p><p class="h4">Tickets, email management, customer community, feedback, docs & knowledge base seamlessly integrated in one customer service platform.</p> </a></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span 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