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We’ve organized this in a few categories: information you provide to us, information we generate based on your use of our Services, and information we receive from others. Sometimes, we may also collect additional information, with your permission.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you use our Services, such as Snapchat, we collect information you provide to us, generate information when you use our Services, and in some cases receive data from others. Let’s break these down in more detail.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Information You Provide","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Many of our Services require you to set up an account. 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If you use our commerce products to buy something, like those latest sneakers, we may ask you for ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"payment and related information","nodeType":"text"},{"data":{},"marks":[],"value":" (like your physical address, so we can ship the product to you, payment information, so we can process the payment, and transaction history).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Of course, you’ll also provide us with the information you send through or save within our Services. We consider some of this information to be ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"private content and communications","nodeType":"text"},{"data":{},"marks":[],"value":" (like Snaps and Chats with friends, My Story set to Friends, Private Stories, voice and video calls, and content that is saved in My Eyes Only). On the other end of the spectrum, some of the information you send through or save within our Services may be ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"public content","nodeType":"text"},{"data":{},"marks":[],"value":" that is accessible to everyone (such as Public Story content, including My Story set to Everyone, Shared Stories, and Community Stories, Spotlight or Snap Map submissions, and Public Profile information). Keep in mind that Snapchatters who view your Snaps, Chats, and any other content, can always screenshot that content, save it, or copy it outside the Snapchat app. So please don’t send messages or share content that you wouldn’t want someone to save or share.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Lastly, when you ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"contact Support","nodeType":"text"},{"data":{},"marks":[],"value":" (content and communications shared with Support) or our Safety team, or communicate with us in any other way, including through our ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"research efforts","nodeType":"text"},{"data":{},"marks":[],"value":" (like responses to surveys, consumer panels, or other research questions) we’ll collect whatever information you provide or that we need to resolve your question.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Information We Generate When You Use Our Services","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you use our Services, we collect information about which of those Services you’ve used and how you’ve used them. This helps us better understand the way our community uses our Services so that we can make improvements.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This includes ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"usage information","nodeType":"text"},{"data":{},"marks":[],"value":" (information about how you interact with our Services — for example, which Lenses you view and apply, Stories you watch, and how often you communicate with other Snapchatters) and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"content information","nodeType":"text"},{"data":{},"marks":[],"value":" (information about content you create or provide, your engagement with the camera and creative tools, your interactions with My AI, and metadata — for example, information about the content itself like the date and time it was posted and who viewed it). ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"Content information","nodeType":"text"},{"data":{},"marks":[],"value":" includes information based on the content of the image, video, or audio — so if you post a Spotlight of a basketball game, we may use that information to show you more content on Spotlight about basketball.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"This also includes ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"device information","nodeType":"text"},{"data":{},"marks":[],"value":" (such as your hardware or software, operating system, device memory, advertising identifiers, apps installed, browser type, information from device sensors that measure the motion of your device or compasses and microphones, including whether you have headphones connected, and information about your wireless and mobile connections), ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"location information","nodeType":"text"},{"data":{},"marks":[],"value":" (IP address), ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"information collected by cookies and similar technologies","nodeType":"text"},{"data":{},"marks":[],"value":", depending on your settings, (cookies, ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"web beacons","nodeType":"text"},{"data":{},"marks":[],"value":" (small graphic data that recognize user activity, such as if and how often a user has visited a website), web storage, unique advertising identifiers), and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"log information","nodeType":"text"},{"data":{},"marks":[],"value":" (such as details about how you’ve used our Services, access times, pages viewed, IP address, and unique identifiers like cookies).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’ve explicitly granted device-level permissions, ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"device information","nodeType":"text"},{"data":{},"marks":[],"value":" may also include information about your ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"device phonebook","nodeType":"text"},{"data":{},"marks":[],"value":" (contacts and related information), images and other information from your device’s ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"camera, photos, and microphone","nodeType":"text"},{"data":{},"marks":[],"value":" (like the ability to take photos, videos, view stored photos and videos, and access the microphone to record audio while recording video), and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"location information","nodeType":"text"},{"data":{},"marks":[],"value":" (precise location through methods like GPS signals).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Data We Receive From Others","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The last category of data we collect is information about you that we may receive from others, such as other users, our ","nodeType":"text"},{"data":{"uri":"https://help.snapchat.com/hc/articles/7047492876308"},"content":[{"data":{},"marks":[],"value":"affiliates","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":", and third parties. This includes ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"linked third-party service data","nodeType":"text"},{"data":{},"marks":[],"value":" (information we get when you link your Snapchat account to another service), ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"data from advertisers","nodeType":"text"},{"data":{},"marks":[],"value":" (information from advertisers, app developers, publishers, and other third parties to help target or measure the performance of ads), ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"contact info from other Snapchatters or third parties","nodeType":"text"},{"data":{},"marks":[],"value":" (if another Snapchatter uploads their contact list which includes your information, we may combine that with other information we have about you to better understand who you may want to communicate with. Or, if you provide us with your contact information, we may use that to determine if we can communicate with you in other ways, like SMS, email, or other messaging services), and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"data relating to potential violations of our Terms","nodeType":"text"},{"data":{},"marks":[],"value":" (we may receive information from third parties, including website publishers, social network providers, law enforcement, and others, about potential violators of our Terms of Service and Community Guidelines).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Other Information, With Your Permission","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Additionally, there may be instances when you interact with our Services that we will ask your permission to collect additional information. For example, before accessing your device’s camera roll or Contact Book.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"links":{"__typename":"ContentBodyLinks","entries":{"__typename":"ContentBodyEntries","block":[],"inline":[],"hyperlink":[]},"assets":{"__typename":"ContentBodyAssets","block":[],"hyperlink":[]}}}},"Block:6QYlcqIBtLmhGnMybHg7vN":{"__typename":"Block","sys":{"__ref":"Sys:6QYlcqIBtLmhGnMybHg7vN"},"contentsCollection({\"limit\":15})":{"__typename":"BlockContentsCollection","items":[{"__ref":"Content:6cJaWi02zmxRr1kIsQsUb2"}]},"anchorId":"information-we-collect","theme":"White","backgroundColor":"White","backgroundMediaV2":null,"showCurtain":null,"eyebrow":null,"title":null,"subtitle":null,"titleAlignment":null,"titleAlignmentMobile":null,"maxColumns":null,"isNarrow":true,"widthStyle":null,"fullHeight":null,"callsToActionCollection({\"limit\":9})":{"__typename":"BlockCallsToActionCollection","items":[]}},"Sys:jzjT6OYdWaBmhYzG9zXF8":{"__typename":"Sys","id":"jzjT6OYdWaBmhYzG9zXF8"},"Sys:5CRZyjPPoNffEavlFLmEPK":{"__typename":"Sys","id":"5CRZyjPPoNffEavlFLmEPK"},"Content:5CRZyjPPoNffEavlFLmEPK":{"__typename":"Content","sys":{"__ref":"Sys:5CRZyjPPoNffEavlFLmEPK"},"title":{"__typename":"ContentTitle","json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"How We Use Information","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"subtitle":null,"callsToActionCollection({\"limit\":3})":{"__typename":"ContentCallsToActionCollection","items":[]},"showVideoControls":null,"mediaWrap":null,"layout":"Dense","mediaDirection":null,"titleAlignment":null,"titleAlignmentMobile":null,"bodyAlignment":null,"bodyAlignmentMobile":null,"useHeadingTagsForBody":null,"collapseMobileTable":null,"showFullResolutionMedia":null,"displayOn":null,"theme":null,"backgroundColor":null,"anchorId":null,"asset":null,"animationsCollection({\"limit\":6})":{"__typename":"ContentAnimationsCollection","items":[]},"body":{"__typename":"ContentBody","json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section explains how we use the information we collect. Among other things, we use the information we collect to provide you with personalized products and Services that we work hard to build and improve. Below, we walk through each purpose for which we use information in detail. If you’d like to see a mapping of the data we collect with the purposes for which we collect it, we have a table ","nodeType":"text"},{"data":{"uri":"https://help.snapchat.com/hc/articles/22535044112532?utm_source=web&utm_medium=snap&utm_campaign=priv_prod"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Keep Things Up & Running (i.e., operate, deliver, and maintain our Services)","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use the information we collect in order to operate, deliver, and maintain our Services. For example, by delivering a Snap you want to send to a friend or, if you share your location on Snap Map, to show you suggestions like places you might like in your neighborhood, content others have posted to the Map, or your friends if they’re sharing their location with you. We also use some of your information to help keep our products up to date, for example to make sure that our Services work with the latest operating systems and devices.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Personalize Your Experience & Give Context","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We offer personalized Services to Snapchatters. One of the ways we do this is by showing you content that is relevant to you or we think you may enjoy based on the information you share with us. To do so, we use information about you across different areas of the Services in order to add context to your Snapchat experience. For example, we automatically tag content with labels based on the content, your location, or the time of day. So if there's a dog in the photo, it may be searchable in Memories by the term “dog,” show up on the Map at the location where you created the Memory, and inform us that you’re into dogs so we can surface you fun dog videos and dog food ads in other parts of our Services, such as Spotlight.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Personalization can also help with suggesting friends or recommending a new friend to send a Snap to based on who you Snap with the most. We may show recommended places on the Snap Map, generate stickers, or even generate Snaps and other content using AI to share with friends, infer your interests based on your content or activity, or customize the content we show you, including ads. For example, if you watch barista content on Spotlight, talk to My AI about your favorite espresso machine, or save a lot of coffee-related Snaps in your Memories, we may highlight coffee shops on the Snap Map when you visit a new city or show you content about coffee that you may find interesting or relevant. Or, if you interact with a lot of music venues we may use that to show you ads for upcoming shows in town. Personalization also includes tailoring your experience based on what your friends are doing, including showing you content your friends create, like, or enjoy on Spotlight or Place recommendations that are popular with your friends.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our goal is to continuously provide you with more relevant and interesting content.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For example, if you watch a lot of sports content, but skip content with hair and makeup tips, our recommendation algorithms will prioritize sports, but not those makeup tips. You can learn more about how we understand Snapchatter preferences and rank and moderate content ","nodeType":"text"},{"data":{"uri":"https://help.snapchat.com/hc/articles/17338132910484"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We believe it is critical to also balance the benefits of personalization with our Snapchatters’ expectations of privacy. For example, we may automatically tag the Snaps you save to Memories based on the content within it (e.g., the Snap contained a dog), and then use that tag to personalize your experience, make recommendations, or show you ads (such as showing you Spotlight Snaps containing dogs). We do not use the ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"private content and communications","nodeType":"text"},{"data":{},"marks":[],"value":" you send to your friends to personalize your experience, make recommendations, or show you ads.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Provide Relevant Ads","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Another way we provide a personalized Service is through the ads we show. We use your interests and preferences from the information we’ve collected to personalize, target, and measure ads. We think ads are best when they’re relevant. That’s why we try to select the right ads and show them to you at the right time. For example, if you’ve interacted with ads for video games, we will infer that you like video games, and show you similar ads, but those won’t be the only ads you see. Similar to our content strategy, we try to ensure you receive a variety of ads. We also use your information to avoid showing you ads you probably won’t be interested in. For example, if a ticketing site tells us you’ve previously bought tickets for a movie — we can stop showing you ads for it. You can learn about the different types of advertising and your choices about which ads you receive ","nodeType":"text"},{"data":{"uri":"https://help.snapchat.com/hc/articles/7012345515796?lang=en-US"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can learn more about how we collect, use, and share your information for advertising purposes ","nodeType":"text"},{"data":{"uri":"https://values.snap.com/privacy/ads-privacy"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"A note about ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"information collected by cookies and other technologies","nodeType":"text"},{"data":{},"marks":[],"value":": we may use these technologies to collect information when you interact with Services we offer through one of our partners. For example, we may use information collected on an advertiser’s website to show you more relevant ads. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Services. To learn more about how we and our partners use cookies on our Services and your choices, please check out our ","nodeType":"text"},{"data":{"uri":"https://www.snap.com/cookie-policy/"},"content":[{"data":{},"marks":[],"value":"Cookie Policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Develop & Improve Features, Algorithms & Machine Learning Models","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our teams are constantly coming up with new ideas for features and ways to improve our Services. In order to do this, we also develop and improve the algorithms and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"machine learning models","nodeType":"text"},{"data":{},"marks":[],"value":" (an expression of an algorithm that combs through significant amounts of data to find patterns or make predictions) that make our features and Services work, including through ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"generative AI features","nodeType":"text"},{"data":{},"marks":[],"value":" (artificial intelligence capable of generating text, images, or other media, using generative models. Generative AI models learn the patterns and structure of their input training data and then generate new data that has similar characteristics). We use algorithms and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"machine learning models","nodeType":"text"},{"data":{},"marks":[],"value":" for personalization, advertising, safety and security, fairness and inclusivity, augmented reality, and to prevent abuse or other Terms of Service violations. For example, our algorithms and ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"machine learning models","nodeType":"text"},{"data":{},"marks":[],"value":" take into account the conversations Snapchatters are having with My AI to improve the responses from My AI.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your information can help us decide what kind of improvements we should make, but we are always focused on privacy — and we don’t want to use more of your personal information than necessary to develop our features and models.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Analytics","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"In order to understand what to build or how to improve our Services, we need to understand trends and demand for our features. For example, we monitor metadata and trends about Group Chat use to help decide whether we should change parts of the feature, like the maximum size of a Group. Studying data from Snapchatters can help us see trends in the ways that people use the Services. This helps inspire us to improve Snapchat on a larger scale. We perform analytics in order to identify, monitor, and analyze trends and usage. Based on this information, we will, among other things, create information about our users to help us understand demand.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Research","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We conduct research to better understand general consumer interests, trends, and how our Services are used by you and others in our community. This information, along with analytics (as we described above), helps us understand more about our community and about how our Services fit into the lives of those in our community. We also engage in research and development to develop new techniques and technologies (e.g., new ","nodeType":"text"},{"data":{},"marks":[{"type":"underline"}],"value":"machine learning models","nodeType":"text"},{"data":{},"marks":[],"value":" or hardware, such as Spectacles). The results of our research are sometimes used in features on Snapchat, and we sometimes publish papers about things like overall behaviors and consumer trends (which will only have aggregated data across our user base, and not contain any private information about you specifically).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Enhance the Safety & Security of Our Services","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use your information to enhance the safety and security of our Services, verify Snapchatter identity, and prevent fraud or other unauthorized or illegal activity. For example, we provide two-factor authentication to help protect your account and can send you email or text messages if we notice any suspicious activity. We also scan URLs sent on Snapchat to see if that webpage is potentially harmful, and can give you a warning about it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Contacting You","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sometimes we’ll get in touch with you to promote new or existing features. This includes sending Snapchatters communications through Snapchat, email, SMS, or other messaging platforms, where permitted. For example, we may use the Snapchat app, email, SMS, or other messaging platforms to share information about our Services and promotional offers that we think may interest you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Other times, we need to communicate with you to provide information, alerts, or to send messages our users ask us to deliver at their request. This may include sending communications through Snapchat, email, SMS, or other messaging platforms, where permitted, to deliver account status updates, security alerts, and Chat or friending reminders; it may also include fulfilling our user’s request to send invites or Snapchat content to non-Snapchatters.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Support","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"When you ask for help, we want to get you support as quickly as possible. In order to provide you, the Snapchatter community, and our business partners with the help needed to resolve issues with our Services, we often need to use the information we have collected to respond.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Enforce Our Terms & Policies","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"We use the data we collect to enforce our Terms and the law. This includes enforcing, investigating, and reporting conduct that violates our Terms, policies, or the law, responding to requests from law enforcement, and complying with legal requirements. For example, when unlawful content is posted on our Services, we may need to enforce our Terms and other policies. In some cases, we may also use or share your information to cooperate with law enforcement requests, escalate safety issues to law enforcement, industry partners, or others, or comply with our legal obligations. 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class="css-1go7wjq sdsm-p"> </p><div class="sdsm-h3 css-85zy81">Released: </div><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">25 October, 2024</p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h3 css-85zy81">Updated: </div><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">25 October, 2024</p></div></div></div></div></section><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">Welcome to our European Union (EU) transparency page, where we publish EU specific information required by the Digital Services Act (DSA), the Audiovisual Media Service Directive (AVMSD), the Dutch Media Act (DMA), and the Terrorist Content Online Regulation (TCO). Please note that the most up-to-date version of these Transparency Reports can be found in the en-US locale.</p><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h3 css-85zy81"><b>Legal Representative </b></div><p class="css-1go7wjq sdsm-p">Snap Group Limited has appointed Snap B.V. as its Legal Representative for purposes of the DSA. You can contact the representative at dsa-enquiries [at] snapchat.com for the DSA, at vsp-enquiries [at] snapchat.com for AVMSD and DMA, at tco-enquiries [at] snapchat.com for TCO, through our Support Site [<a href="https://support.snapchat.com/en-US/i-need-help?start=5749439348080640&amp;lang=en-US" target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener"><u>here</u></a>], or at:</p><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">Snap B.V.<br/>Keizersgracht 165, 1016 DP<br/>Amsterdam, The Netherlands</p><p class="css-1go7wjq sdsm-p">If you are a law enforcement agency, please follow the steps outlined <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/safety/safety-enforcement?lang=en-US"><u>here</u></a>. </p><p class="css-1go7wjq sdsm-p">Please communicate in English or Dutch when contacting us.</p><div class="sdsm-h3 css-85zy81"><b>Regulatory Authorities</b></div><p class="css-1go7wjq sdsm-p">For DSA, we are regulated by the European Commission, and the Netherlands Authority for Consumers and Markets (ACM). For AVMSD and the DMA, we are regulated by the Dutch Media Authority (CvdM). For TCO, we are regulated by the Netherlands Authority for the prevention of Online Terrorist Content and Child Sexual Abuse Material (ATKM).</p><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h1 css-c4lvy3"><b>DSA Transparency Report</b></div><p class="css-1go7wjq sdsm-p">Last Updated: 25 October 2024</p><p class="css-1go7wjq sdsm-p">We publish this report regarding our content moderation efforts on Snapchat in accordance with the transparency reporting requirements provided in Articles 15, 24 and 42 of the European Union (EU)’s Digital Services Act (Regulation (EU) 2022/2065) (“DSA”). Except where otherwise noted, the information contained in this report is for the reporting period from 1 January 2024 to 30 June 2024 (H1 2024) and covers content moderation on the features of Snapchat that are regulated by the DSA. </p><p class="css-1go7wjq sdsm-p">We continually strive to improve our reporting. For this reporting period (H1 2024), we have made changes to the structure of our report with new and more differentiated tables to provide improved insight into our content moderation efforts. </p><div class="sdsm-h3 css-85zy81"><b><u>1. Average Monthly Active Recipients</u></b> </div><div class="sdsm-h3 css-85zy81">(DSA Articles 24.2 and 42.3)</div><p class="css-1go7wjq sdsm-p"><br/>As of 1 October 2024, we have 92.9 million average monthly active recipients (“AMAR”) of our <a href="http://www.snapchat.com/?lang=en-US" target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener">Snapchat</a> app in the EU. This means that, on average over the 6-month period ending 30 September 2024, 92.9 million registered users in the EU have opened the Snapchat app at least once during a given month.</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">This figure breaks down by Member State as follows:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">These figures were calculated to meet current DSA requirements and should only be relied on for DSA purposes. We have changed how we calculate this figure over time, including in response to changing internal policy, regulator guidance and technology, and figures are not intended to be compared between periods. This may also differ from the calculations used for other active user figures we publish for other purposes.</p><div class="sdsm-h3 css-85zy81"><br/><b><u>2. Member State Authority Requests</u></b></div><div class="sdsm-h3 css-85zy81">(DSA Article 15.1(a))</div><div class="sdsm-h4 css-1yo17by"><b>a) Orders to act against illegal content</b></div><p class="css-1go7wjq sdsm-p"><br/>During this reporting period (H1 2024), we received zero (0) orders to act against specifically identified pieces of illegal content from EU Member States’ authorities, including those issued in accordance with DSA Article 9. </p><p class="css-1go7wjq sdsm-p">Because this number is zero (0), we cannot provide a breakdown per type of illegal content concerned or Member State issuing the order, or the median times to acknowledge receipt or give effect to the orders.</p><p class="css-1go7wjq sdsm-p"><b></b></p><div class="sdsm-h4 css-1yo17by"><b>b) Orders to provide information </b></div><p class="css-1go7wjq sdsm-p"><br/>During this reporting period (H1 2024), we received the following orders to disclose user data from EU Member States’ authorities, including those issued in accordance with DSA Article 10:</p><p class="css-1go7wjq sdsm-p"><br/></p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">The <u>median time to inform</u> relevant authorities of the receipt of these orders to provide information was 0 minutes — we provide an automated response confirming receipt. </p><p class="css-1go7wjq sdsm-p">The <u>median time to give effect</u> to these orders to provide information was ~7 days. This metric reflects the time period from when Snap received an order to when Snap considered the matter to be fully resolved, which in individual cases may depend in part on the speed with which the relevant Member State authority responds to any requests for clarification from Snap necessary to process the order.</p><p class="css-1go7wjq sdsm-p">Note, we do not provide a breakdown of the above orders to provide information categorized by type of illegal content concerned because this information is not generally available to us.</p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h3 css-85zy81"><b><u>3. Content Moderation </u></b></div><p class="css-1go7wjq sdsm-p"><br/>All content on Snapchat must adhere to our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines?lang=en-US"><u>Community Guidelines</u></a> and <a href="https://snap.com/en-US/terms?lang=en-US" target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener"><u>Terms of Service</u></a>. Certain content must also adhere to additional guidelines and policies. For example, content submitted for algorithmic recommendation to a wider audience on our public broadcast surfaces must meet the additional, higher standards provided in our <a href="https://snap.com/en-GB/content-recommendation-guidelines?lang=en-US" target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener"><u>Content Guidelines for Recommendation Eligibility</u></a>, while advertisements must comply with our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/policy/advertising-policies?lang=en-US"><u>Advertising Policies</u></a>.</p><p class="css-1go7wjq sdsm-p">We enforce these policies using technology and human review. We also provide mechanisms for Snapchatters to report violations, including illegal content and activities, directly in-app or through our website. Proactive detection mechanisms and reports prompt a review, which then leverages a mix of automated tools and human moderators to take appropriate action in accordance with our policies. </p><p class="css-1go7wjq sdsm-p">We provide further information about our content moderation on our public surfaces in H1 2024 below.</p><p class="css-1go7wjq sdsm-p"><b></b></p><div class="sdsm-h4 css-1yo17by"><b>a) Notices submitted in accordance with DSA Article 16 </b></div><div class="sdsm-h4 css-1yo17by">(DSA Article 15.1(b))</div><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">In accordance with DSA Article 16, Snap has put into place mechanisms enabling users and non-users to notify Snap of the presence on Snapchat of specific items of information they consider to be illegal content. They can do so by reporting specific pieces of content or accounts, either directly in the Snapchat app or on our website. </p><p class="css-1go7wjq sdsm-p">During the reporting period (H1 2024), we received the following notices submitted in accordance with DSA Article 16 in the EU:</p><p class="css-1go7wjq sdsm-p"><br/></p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">Below, we provide a breakdown reflecting how these notices were processed – i.e., through a process including human review or solely via automated means: </p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">In submitting notices in-app or through our website, reporters can select a specific reporting reason from a menu of options reflecting the categories of violations listed in our Community Guidelines (e.g., hate speech, drug use or sales). Our Community Guidelines prohibit content and activities that are illegal in the EU, so our reporting reasons largely reflect specific categories of illegal content in the EU. However, to the extent a reporter in the EU believes the content or account they are reporting is illegal for reasons not specifically referenced in our reporting menu, they are able to report it for “other illegal content” and are given an opportunity to explain why they believe what they are reporting is illegal. </p><p class="css-1go7wjq sdsm-p">If, upon review, we determine that reported content or account violates our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines?lang=en-US"><u>Community Guidelines</u></a> (including for reasons of illegality), we may (i) remove the offending content, (ii) warn the relevant account holder and apply a strike against the account, and / or (iii) lock the relevant account, as further explained in our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines/moderation?lang=en-US"><u>Snapchat Moderation, Enforcement, and Appeals Explainer</u></a>. </p><p class="css-1go7wjq sdsm-p">In H1 2024, we took the following enforcement actions upon receipt of notices submitted in accordance with DSA Article 16 in the EU: </p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">In H1 2024, all reports for “other illegal content” that we actioned were ultimately enforced under our Community Guidelines because our Community Guidelines prohibited the relevant content or activity. We thus categorized these enforcements under the relevant category of Community Guideline violation in the table above.</p><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">In addition to the above enforcements, we may take action on content notified to us in accordance with other applicable Snap policies and guidelines: <br/></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">With respect to content on our public broadcast surfaces, if we determine that the reported content does not meet the higher standards of our Content Guidelines for Recommendation Eligibility, we may reject the content for algorithmic recommendation (if the content does not meet our eligibility criteria), or we may limit the distribution of the content to exclude sensitive audiences (if the content meets our eligibility criteria for recommendation but is otherwise sensitive or suggestive).  </p></div></li></ul><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">In H1 2024, we took the following actions regarding content on Snapchat’s public broadcast surfaces reported to us in the EU, consistent with our Content Guidelines for Recommendation Eligibility:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article></section></div></article><article class="sdsm-block sdsm-tertiary css-1rfsqf4"><div data-testid="sdsm-block-boundary" class="sdsm-block-boundary css-s7jndp"><section data-test-id="sdsm-block-children" data-max-columns="1" class="css-l6mpse"><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p"></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">If we determine that a reported advertisement violates our Advertising Policies, we may remove it upon review. </p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>In H1 2024, we took the following actions regarding advertisements reported to us in the EU:</p><p class="css-1go7wjq sdsm-p"><br/></p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h4 css-1yo17by"><b>b) Content moderation engaged in at Snap’s own initiative </b></div><div class="sdsm-h4 css-1yo17by">(Article 15.1(c))</div><p class="css-1go7wjq sdsm-p"><br/>In addition to reviewing notices submitted in accordance with DSA Article 16, Snap moderates, at its own initiative, content on the public surfaces of Snapchat (e.g., Spotlight, Discover). Below we provide information about the content moderation engaged at Snap’s own initiative, including the use of automated tools, the measures taken to provide training and assistance to persons in charge of content moderation, and the number and types of restrictions imposed as a result of those proactive content moderation efforts.</p><p class="css-1go7wjq sdsm-p"><br/></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Use of automated tools in Snap’s own-initiative moderation</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>We deploy automated tools to proactively detect and, in some cases, enforce violations of our terms and policies on our public content surfaces. This includes hash-matching tools (including PhotoDNA and Google CSAI Match), Abusive Language Detection models (which detect and reject content based on an identified and regularly updated list of abusive keywords and emojis), and artificial intelligence / machine learning technology. Our automated tools are designed to detect violations of our Community Guidelines (which, among other things, prohibit illegal content) and, where applicable, our Content Guidelines for Recommendation Eligibility and Advertising Policies. </p><p class="css-1go7wjq sdsm-p"><br/>In H1 2024, all of our proactive detection was conducted using automated tools. When our automated tools detect a potential violation of our policies, they either automatically take action in accordance with our policies, or they create a task for human review. The number and types of restrictions imposed as a result of this process are described below. </p><p class="css-1go7wjq sdsm-p"><br/></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Number and types of restrictions imposed at Snap’s own initiative</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>In H1 2024, Snap took the following enforcement actions after proactively detecting, through the use of automated tools, violations of our Community Guidelines (including violations amounting to illegal content and activities under EU and Member State laws):</p><p class="css-1go7wjq sdsm-p"></p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">In addition, in H1 2024, with respect to content on our public broadcast surfaces, we took the following actions after proactively detecting on Snapchat, through the use of automated tools, violations of our Content Guidelines for Recommendation Eligibility:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">* As stated in our Content Guidelines for Recommendation Eligibility, accounts that repeatedly or egregiously violate our Content Guidelines for Recommendation Eligibility may be temporarily or permanently disqualified from recommendations on our public broadcast surfaces. We apply this action in the context of our proactive moderation efforts.</p><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">Further, in H1 2024, we took the following actions after proactively detecting on Snapchat, through the use of automated tools, violations of our Advertising Policies:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p"></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Measures taken to provide training and assistance to persons in charge of content moderation</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>Our content moderation teams apply our content moderation policies to help protect our Snapchat community. They are trained over a multi-week period, in which new team members are educated on Snap’s policies, tools, and escalation procedures. Our moderation teams regularly participate in refresher training relevant to their workflows, particularly when we encounter policy-borderline and context-dependent cases. We also run upskilling programs, certification sessions, and quizzes to ensure all moderators are current and in compliance with all updated policies. Finally, when urgent content trends surface based on current events, we quickly disseminate policy clarifications so teams are able to respond according to Snap’s policies.</p><p class="css-1go7wjq sdsm-p"><br/>We provide our content moderation teams with significant support and resources, including on-the-job wellness support and easy access to mental health services. </p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h4 css-1yo17by"><b>c) Complaints received through Snap’s internal complaint-handling (i.e., appeals) systems </b></div><div class="sdsm-h4 css-1yo17by">(Article 15.1(d))</div><p class="css-1go7wjq sdsm-p"><br/>Users whose accounts are locked by our safety teams for Community Guidelines violations (including for illegal content and activities) can submit a <a href="https://help.snapchat.com/hc/en-us/articles/17988958753684-How-to-Submit-a-Locked-Account-Appeal?lang=en-US#:~:text=Locked%20account%20appeals%20can%20be,to%20start%20the%20appeal%20process." target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener"><u>locked account appeal</u></a>. Users can also <a href="https://help.snapchat.com/hc/en-us/articles/18120518120340-How-to-Submit-a-Content-Appeal?lang=en-US" target="_blank" class="sdsm-hyperlink css-1ekngtg" rel="noopener"><u>appeal certain content moderation decisions</u></a>.</p><p class="css-1go7wjq sdsm-p">During the reporting period (H1 2024), Snap processed the following appeals (including appeals against both account locks and content-level moderation decisions) submitted via its internal complaint-handling systems in the EU:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h4 css-1yo17by"><b>d) Use of automated means for the purpose of content moderation </b></div><div class="sdsm-h4 css-1yo17by">(Articles 15.1(e) and 42.2(c))</div><p class="css-1go7wjq sdsm-p"></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Qualitative description and purposes</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>As explained above in Section 3(b), we deploy automated tools to proactively detect and, in some cases, enforce violations of our terms and policies on our public content surfaces. This includes hash-matching tools (including PhotoDNA and Google CSAI Match), Abuse Language Detection models (which detect and reject content based on an identified and regularly updated list of abusive keywords and emojis), and artificial intelligence / machine learning technology. Our automated tools are designed to detect violations of our Community Guidelines (which, among other things, prohibit illegal content) and, where applicable, our Content Guidelines for Recommendation Eligibility and Advertising Policies. </p><p class="css-1go7wjq sdsm-p">When our automated tools detect a potential violation of our policies, they either automatically take action in accordance with our policies, or they create a task for human review. <br/></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Indicators of accuracy and possible rate of error, broken down by Member State</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>We monitor the accuracy of our automated moderation tools by selecting random samples of tasks processed by our automated tools on our public surfaces and submitting them for re-review by our human moderation teams. The accuracy rate is the percentage of tasks from these random samples that were upheld by our human moderators upon re-review. The error rate is the difference between 100% and the accuracy rate calculated as described above. </p><p class="css-1go7wjq sdsm-p">Based on sampling, in H1 2024, the indicators of the accuracy and the possible rate of error of the automated means used across all categories of violations was approximately 93% and the error rate was approximately 7%. </p><p class="css-1go7wjq sdsm-p">We do not generally track the language of content we moderate on Snapchat, and thus cannot provide a breakdown of the accuracy and error rates for our automated moderation tools for each official language of the Member States.  As a proxy for this information, we provide below a breakdown of our accuracy and error rates for automatically moderated content originating from each Member State. </p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p"></p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Safeguards</u></p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>We are mindful of the potential impact of automated moderation tools on fundamental rights, and we deploy safeguards to minimize that impact.</p><p class="css-1go7wjq sdsm-p">Our automated content moderation tools are tested prior to being deployed on Snapchat. Models are tested offline for performance and deployed via A/B testing to ensure their proper functioning prior to being fully phased into production. We perform pre-launch Quality Assurance (QA) reviews, launch reviews, and ongoing precision QA checks during partial (phased) rollouts. </p><p class="css-1go7wjq sdsm-p">Following the launch of our automated tools, we evaluate their performance and accuracy on an ongoing basis, and make adjustments as needed. This process involves the re-review of samples of automated tasks by our human moderators to identify models that require adjustments to improve accuracy. We also monitor the prevalence of specific harms on Snapchat via random daily sampling of Public Stories, and leverage this information to identify areas for further improvement. </p><p class="css-1go7wjq sdsm-p">Our policies and systems promote consistent and fair enforcement, including by our automated tools, and provide Snapchatters an opportunity to meaningfully dispute enforcement outcomes through notice and appeals processes that aim to safeguard the interests of our community while protecting individual Snapchatter rights.</p><p class="css-1go7wjq sdsm-p">We strive to continually improve our automated content moderation tools to improve their accuracy and support the consistent and fair enforcement of our policies.</p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h4 css-1yo17by"><b>e) Disputes submitted to Article 21 out-of-court dispute settlement bodies</b></div><div class="sdsm-h4 css-1yo17by">(Article 24.1(a))</div><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p">For the reporting period (H1 2024), the number of disputes submitted to formally certified out-of-court dispute settlement bodies in accordance with DSA Article 21 was zero (0), and we are unable to provide a breakdown reflecting outcomes, median completion times, or the share of disputes where Snap implemented the decisions of an out-of-court dispute settlement body. </p><p class="css-1go7wjq sdsm-p">Note that, in H1 2024, we received two (2) notices of disputes submitted to a body seeking certification as an out-of-court dispute settlement body under DSA Article 21. We did not include these disputes in the count above as the body that transmitted these notices of disputes was unable to verify their certification status upon our request.</p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h4 css-1yo17by"><b>f) Suspensions imposed pursuant to Article 23 </b></div><div class="sdsm-h4 css-1yo17by">(Article 24.1(b))</div><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Suspensions pursuant to Article 23.1: suspension of accounts that frequently provide manifestly illegal content </u><br/></p></div></li></ul><p class="css-1go7wjq sdsm-p">As explained in our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines/moderation?lang=en-US"><u>Snapchat Moderation, Enforcement, and Appeals Explainer</u></a>, accounts we determine are used primarily to violate our Community Guidelines (including through the provision of manifestly illegal content) and accounts that perpetrate serious harms are immediately disabled. For other violations of our Community Guidelines, Snap generally applies a three-part enforcement process:</p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Step one: the violating content is removed.</p></div></li><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Step two: the Snapchatter receives a notification, indicating that they have violated our Community Guidelines, that their content has been removed, and that repeated violations will result in additional enforcement actions, including their account being disabled.</p></div></li><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Step three: our team records a strike against the Snapchatter’s account.<br/></p></div></li></ul><p class="css-1go7wjq sdsm-p">Information regarding the number of strikes (i.e., warnings) and locks imposed in H1 2024 on accounts in the EU in relation to content or activities on Snapchat’s public surfaces can be found above, in Sections 3(a) and 3(b).</p><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p"><u>Suspensions pursuant to Article 23.2: suspension on the processing of notices and complaints from individuals, entities and complainants that frequently submit notices or complaints that are manifestly unfounded</u><br/></p></div></li></ul><p class="css-1go7wjq sdsm-p">Applying our internal definition of “manifestly unfounded” notices and complaints, and our internal thresholds for what we consider to be the frequent submission of such notices and complaints, the number of suspensions on the processing of notices and complaints imposed in H1 2024 pursuant to DSA Article 23.2 is as follows:</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h3 css-85zy81"><u><b>4. Information About Our Content Moderation Teams </b></u></div><div class="sdsm-h4 css-1yo17by"><b>a) Human resources dedicated to content moderation, including for compliance with DSA Articles 16, 20 and 22, broken down by official languages of the Member States</b></div><div class="sdsm-h4 css-1yo17by">(Article 42.2(a))</div><p class="css-1go7wjq sdsm-p"><br/></p><p class="css-1go7wjq sdsm-p">Our content moderation teams operate across the globe, enabling us to help keep Snapchatters safe 24/7. Below, you will find the breakdown of our human moderation resources by the language specialties of moderators (note that some moderators specialize in multiple languages) as of 30 June 2024:</p></div></div></div></div></section></section></div></article><article class="sdsm-block sdsm-tertiary css-1rfsqf4"><div data-testid="sdsm-block-boundary" class="sdsm-block-boundary css-s7jndp"><section data-test-id="sdsm-block-children" data-max-columns="1" class="css-l6mpse"><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">The above table includes all human resources dedicated to content moderation who support official languages of the EU Member States as of 30 June 2024. In situations where we need additional language support, we use translation services.</p><p class="css-1go7wjq sdsm-p"></p><div class="sdsm-h4 css-1yo17by"><b>b) Qualifications and linguistic expertise of content moderators; training and support provided</b></div><div class="sdsm-h4 css-1yo17by">(Article 42.2(b))</div><p class="css-1go7wjq sdsm-p"><br/>Moderators are recruited using a standard job description that includes a language requirement (depending on the need). The language requirement states that the candidate should be able to demonstrate written and spoken fluency in the language and have at least one year of  work experience for entry-level positions. Candidates must meet the educational and background requirements in order to be considered. Candidates also must demonstrate an understanding of current events for the country or region of content moderation they will support. </p><p class="css-1go7wjq sdsm-p">See above for information on the training and support Snap provides to content moderators, which is separately required under DSA Article 15(1)(c) and thus included in Section 3(b), in the final subsection titled: “<i>Measures taken to provide training and assistance to persons in charge of content moderation</i>”</p></div></div></div></div></section><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h2 css-4kkhu7"><b>Child Sexual Exploitation and Abuse (CSEA) Media Scanning Report</b></div><p class="css-1go7wjq sdsm-p"><br/></p><p class="css-1go7wjq sdsm-p"><i><u>Background</u></i></p><p class="css-1go7wjq sdsm-p">The sexual exploitation of any member of our community, especially minors, is illegal, abhorrent, and prohibited by our Community Guidelines. Preventing, detecting, and eradicating Child Sexual Exploitation and Abuse (CSEA) on our platform is a top priority for Snap, and we continually evolve our capabilities to combat these and other crimes.</p><p class="css-1go7wjq sdsm-p"><br/></p><p class="css-1go7wjq sdsm-p">We use PhotoDNA robust hash-matching and Google’s Child Sexual Abuse Imagery (CSAI) Match to identify known illegal images and videos of child sexual abuse, respectively, and report them to the U.S. National Center for Missing and Exploited Children (NCMEC), as required by law. NCMEC then, in turn, coordinates with domestic or international law enforcement, as required.</p><p class="css-1go7wjq sdsm-p"><br/></p><p class="css-1go7wjq sdsm-p"><i><u>Report</u></i></p><p class="css-1go7wjq sdsm-p">The below data is based on the result of proactive scanning using PhotoDNA and/or CSAI Match of media uploaded by a user’s camera roll to Snapchat.</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><p class="css-1go7wjq sdsm-p">Stopping child sexual exploitation is a top priority. Snap devotes significant resources toward this and has zero tolerance for such conduct.  Special training is required to review CSE appeals, and there is a limited team of agents who handle these reviews due to the graphic nature of the content.  During the fall of 2023, Snap implemented policy changes that affected the consistency of certain CSE enforcements, and we have addressed these inconsistencies through agent re-training and rigorous quality assurance.  We expect that the next transparency report will reveal progress toward improving response times for CSE appeals and improving the precision of initial enforcements.  </p><p class="css-1go7wjq sdsm-p"><i><u>Content Moderation Safeguards</u></i></p><p class="css-1go7wjq sdsm-p">The safeguards applied for CSEA Media Scanning are set out in the above “Content Moderation Safeguards” section under our DSA Report.</p><p class="css-1go7wjq sdsm-p"><br/></p></div></div></div></div></section></section></div></article><article class="sdsm-block sdsm-tertiary css-1rfsqf4"><div data-testid="sdsm-block-boundary" class="sdsm-block-boundary css-s7jndp"><section data-test-id="sdsm-block-children" data-max-columns="1" class="css-l6mpse"><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h2 css-4kkhu7"><b>European Union Terrorist Content Online Transparency Report</b></div><p class="css-1go7wjq sdsm-p"></p><p class="css-1go7wjq sdsm-p"><b>Published</b>: June 17, 2024</p><p class="css-1go7wjq sdsm-p"><b>Last Updated</b>: June 17, 2024<br/></p><p class="css-1go7wjq sdsm-p">This Transparency Report is published in accordance with Articles 7(2) and 7(3) of Regulation 2021/784 of the European Parliament and of the Council of the EU, addressing the dissemination of terrorist content online (the Regulation). It covers the reporting period of <b>January 1 - December 31, 2023</b>. </p><p class="css-1go7wjq sdsm-p"><br/></p><div class="sdsm-h3 css-85zy81"><b>General Information</b></div><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(a): information about the hosting service provider’s measures in relation to the identification and removal of or disabling of access to terrorist content</p></div></li><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(b): information about the hosting service provider’s measures to address the reappearance online of material which has previously been removed or to which access has been disabled because it was considered to be terrorist content, in particular where automated tools have been used</p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>Terrorists, terrorist organizations, and violent extremists are prohibited from using Snapchat. Content that advocates, promotes, glorifies, or advances terrorism or other violent, criminal acts is prohibited under our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines?lang=en-US"><u>Community Guidelines</u></a>. Users are able to report content that violates our Community Guidelines via our in-app reporting menu and our Support Site. We also use proactive detection to attempt to identify violative content on public surfaces like ​​Spotlight and Discover. </p><p class="css-1go7wjq sdsm-p"><br/>Regardless as to how we may become aware of violating content, our Trust &amp; Safety teams, through a combination of automation and human moderation, promptly review identified content and make enforcement decisions. Enforcements may include removing the content, warning or locking the violating account, and, if warranted, reporting the account to law enforcement. To prevent the reappearance of terrorist or other violent extremist content on Snapchat, in addition to working with law enforcement, we take steps to block the device associated with the violating account and prevent the user from creating another Snapchat account. </p><p class="css-1go7wjq sdsm-p"><br/>Additional details regarding our measures for identifying and removing terrorist content can be found in our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines/hateful-content?lang=en-US"><u>Explainer on Hateful Content, Terrorism, and Violent Extremism</u></a> and our <a target="_self" class="sdsm-hyperlink css-1ekngtg" href="/privacy/transparency/community-guidelines/moderation?lang=en-US"><u>Explainer on Moderation, Enforcement, and Appeals</u></a>. </p><p class="css-1go7wjq sdsm-p"><br/><br/></p><div class="sdsm-h3 css-85zy81"><b>Reports &amp; Enforcements </b></div><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(c): the number of items of terrorist content removed or to which access has been disabled following removal orders or specific measures, and the number of removal orders where the content has not been removed or access to which has not been disabled pursuant to the first subparagraph of Article 3(7) and the first subparagraph of Article 3(8), together with the grounds therefor</p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>During the reporting period, Snap did not receive any removal orders, nor were we required to implement any specific measures pursuant to Article 5 of the Regulation. Accordingly, we were not required to take enforcement action under the Regulation.</p><p class="css-1go7wjq sdsm-p"><br/>The following table describes enforcement actions taken based on user reports and proactive detection against content and accounts, both in the EU and elsewhere around the world, that violated our Community Guidelines relating to terrorism and violent extremism content</p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h3 css-85zy81"><b>Enforcement Appeals</b></div><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(d): the number and the outcome of complaints handled by the hosting service provider in accordance with Article 10</p></div></li><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(g): the number of cases in which the hosting service provider reinstated content or access thereto following a complaint by the content provider</p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>Because we had no enforcement actions required under the Regulation during the reporting period as noted above, we handled no complaints pursuant to Article 10 of the Regulation and had no associated reinstatements.</p><p class="css-1go7wjq sdsm-p"><br/>The following table contains information relating to appeals and reinstatements, both in the EU and elsewhere around the world, involving terrorist and violent extremist content enforced under our Community Guidelines. </p></div></div></div></div></section><article class="sdsm-skeleton-chart css-1saox5q"><div class="css-1ssf9a3"><svg viewBox="0 0 664 328" fill="none" xmlns="http://www.w3.org/2000/svg" class="css-olgc7d"><defs><linearGradient id="shimmerGradient" x1="0" y1="0" x2="1" y2="0"><stop class="css-1063opb" offset="0%" stroke-opacity="1"></stop><stop class="css-q3v3g8" offset="50%" stroke-opacity="1"></stop><stop class="css-1063opb" offset="100%" stroke-opacity="1"></stop><animate attributeName="x1" values="-100%;100%" dur="2s" repeatCount="indefinite"></animate><animate attributeName="x2" values="0%;200%" dur="2s" repeatCount="indefinite"></animate></linearGradient><mask id="shimmerMask"><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="60.0518"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="113.944"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="167.838"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="31.4118" x="36.955" y="221.73"></rect><path class="css-y12bbg" clip-rule="evenodd" d="M609.376 62.2274C613.179 65.7331 613.232 71.466 609.493 75.0322L484.305 194.434C479.871 198.663 472.912 199.467 467.516 196.374L472.552 188.649L467.516 196.374L347.249 127.445L229.404 229.841C225.443 233.282 219.686 234.2 214.734 232.18L218.588 223.877L214.734 232.18L98.1939 184.629C93.3034 182.634 91.0641 177.299 93.1923 172.714C95.3205 168.128 101.01 166.029 105.901 168.024L219.015 214.177L337.294 111.404C341.761 107.523 348.434 106.899 353.63 109.877L348.593 117.603L353.63 109.877L473.715 178.703L595.719 62.3369C599.458 58.7707 605.573 58.7217 609.376 62.2274ZM470.541 181.73C470.538 181.733 470.535 181.736 470.532 181.739L474.608 185.495L470.532 181.739L470.541 181.73Z" fill-rule="evenodd"></path><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="77.6056" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="205.727" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="333.848" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="461.969" y="265.152"></rect><rect class="css-y12bbg" height="11.0865" rx="5.54325" width="36.955" x="590.09" y="265.152"></rect></mask></defs><rect x="0" y="0" width="100%" height="100%" class="css-8lsm97"></rect></svg></div></article><section data-test-id="sdsm-content" class="sdsm-content css-i3ci6a"><div data-test-id="sdsm-content-header-and-body" class="css-1bwj8xn"><div data-test-id="sdsm-content-body"><div class="css-rre4k5" data-test-id="sdsm-content-body-content" data-animation-id="content-body"><div data-test-id="mwp-rich-text" class="css-is8b0c"><div class="sdsm-h3 css-85zy81"><b>Judicial Proceedings &amp; Appeals</b></div><ul class="css-1j4b859 sdsm-ul"><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(e): the number and the outcome of administrative or judicial review proceedings brought by the hosting service provider</p></div></li><li><div class="css-1wp78br sdsm-li"><p class="css-1go7wjq sdsm-p">Article 7(3)(f): the number of cases in which the hosting service provider was required to reinstate content or access thereto as a result of administrative or judicial review proceedings</p></div></li></ul><p class="css-1go7wjq sdsm-p"><br/>As we had no enforcement actions required under the Regulation during the reporting period, as noted above, we had no associated administrative or judicial review proceedings, and we were not required to reinstate content as a result of any such proceedings.</p></div></div></div></div></section></section></div><div 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