Contact Us - KONE Canada

<!DOCTYPE html> <html lang="en" dir="ltr"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="HandheldFriendly" content="True"> <meta name="MobileOptimized" content="320"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="pagetcmid" content="tcm:92-17685-64" /> <meta name="description" content="Contact Us" /> <meta name="keywords" content="" /> <meta class="SwifType" data-type="string" name="title" content="" /> <meta name="robots" content="INDEX,FOLLOW" /> <link rel="canonical" href="https://www.kone.ca/en/about-us/contact-us/" /> <meta property="og:title" content="Contact Us" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.kone.ca/en/about-us/contact-us/" /> <meta property="og:image" content="https://www.kone.ca/Content/images/Kone-og.png" /> <meta property="og:description" content="Contact Us" /> <meta property="og:site_name" content="KONE Canada" /> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="konecorporation"> <meta name="twitter:title" content="Contact Us"> <meta name="twitter:description" content="Contact Us"> <meta name="twitter:creator" content="konecorporation"> <meta name="twitter:image" content="https://www.kone.ca/Content/images/og_image_twiter.png"> <script> var digitalData = { page : { pageInfo : { "FormAssemblyId": "779", "pageID": "17685", "pageType": "Generic Page", "windowTitle": "Contact Us- KONE Canada", "indexOptions": "INDEX", "followLinksOptions": "FOLLOW" } } }; </script> <link href="/fonts/KONE-Icon-Font-new.woff2" rel="preload" type="font/woff2" as="font" crossorigin="anonymous"> <link href="/fonts/KONE_Information.woff2" rel="preload" type="font/woff2" as="font" crossorigin="anonymous"> <link href="/fonts/Inter-Regular.ttf" rel="preload" type="font/ttf" as="font" crossorigin="anonymous"> <link href="/fonts/Inter-SemiBold.ttf" rel="preload" type="font/ttf" as="font" crossorigin="anonymous"> <script src="/Scripts/jquery.min.js?t=20241123" defer></script> <script src="/Scripts/vendor/jquery.tablesorter.min.js?t=20241123" defer></script> <script src="/bundles/seo?v=20241123" defer></script> <script src="/Scripts/kone-bundle.min.js?t=20241123" defer></script> <link rel="preload" href="/Content/kone-icons.css?t=20241123" as="style" onload="this.onload=null;this.rel='stylesheet'"> <noscript><link rel="stylesheet" href="/Content/kone-icons.css?t=20241123"></noscript> <script> (function () { var meta = document.createElement('meta'); meta.className = 'sr-only'; document.head.appendChild(meta); var value = window.getComputedStyle(meta).getPropertyValue('width'); document.head.removeChild(meta); return true; }()); </script> <script>function cdnFallback(img) { img.onerror = null; var s = ''; img.src = img.src.replace(s, s.slice(-1) === '/' ? '/' : ''); }</script> <title>Contact Us - KONE Canada </title>  <style type="text/css"> html, body, div, header, footer, main, section, nav, h1, h2, h3, h4, h5, h6, img, svg, p, a, hr, span, ol, ul, li, form, input, label { margin: 0; padding: 0; border: none; font-size: 100%; vertical-align: baseline } *, *::before, *::after { box-sizing: border-box } svg:not(:root) { overflow: hidden } input { border-radius: 0 } input::placeholder { opacity: .5 } .loader { display: none } @font-face { font-family: KONE; src: url("/fonts/KONE_Information.woff2") format("woff2"); font-weight: normal; font-style: normal; font-display: swap } @font-face { font-family: INTER; src: url("/fonts/Inter-Regular.ttf") format("truetype"); font-weight: normal; font-style: normal; font-display: swap } @font-face { font-family: INTERSEMIBOLD; src: url("/fonts/Inter-SemiBold.ttf") format("truetype"); font-weight: normal; font-style: normal; font-display: swap } :root { --light-primary-white: #FFFFFF; --light-primary-black: #141414; --light-primary-kone-blue: #1450F5; --light-secondary-sand: #F3EEE6; --light-secondary-yellow: #FFE141; --light-secondary-light-blue: #D2F5FF; --light-secondary-pink: #FFCDD7; --light-secondary-green: #AAE1C8; --light-accent-accent-red: #FF5F28; --light-accent-accent-orange: #FFA023; --light-accent-accent-green: #1ED273; --light-accent-destructive-text: #F51414; --light-grayscale-100-text: var(--light-primary-black); --light-grayscale-150-hover: #4F4F4F; --light-grayscale-200-inactive: #727272; --light-grayscale-300-disabled: #959595; --light-grayscale-400-border: #D0D0D0; --light-grayscale-500: #E7E7E7; --light-grayscale-600-bg-tertiary: #F1F1F1; --light-grayscale-700-bg-secondary: #F8F8F8; --light-grayscale-800-bg-primary: var(--light-primary-white); --light-color-background-bg-blue: #F3F6FE; --light-color-background-bg-green: #E8FBF1; --light-color-background-bg-orange: #FFF6E9; --light-color-background-bg-red: #FFEFE9; --light-blue-d-80: #142041; --light-blue-d-60: #142C6E; --light-blue-d-40: #14389B; 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display: none } } .bg-sand { background-color: var(--light-secondary-sand) } .bg-lightblue { background-color: var(--light-color-background-bg-blue) } .bg-pink { background-color: var(--light-primary-white) } .bg-green { background-color: var(--light-secondary-green) } .bg-white { background-color: var(--light-primary-white) } .bg-koneblue { background-color: var(--light-primary-kone-blue) } a { color: var(--light-primary-kone-blue); text-decoration: underline; text-underline-offset: .25em; display: inline-block } a:hover { color: var(--light-blue-d-20); text-decoration: underline } p { margin-top: 0 } p:empty { display: none } h6, .h6, h5, .h5, h4, .h4, h3, .h3, h2, .h2, h1, .h1 { margin-top: 0; font-weight: 400; letter-spacing: -0.02em } h1, .h1 { font-size: 2.5rem; line-height: 3rem } @media(min-width: 480px),print { h1, .h1 { font-size: clamp(2.5rem, 2.5vw + 1.75rem, 3rem); line-height: clamp(3rem, 2.5vw + 2.25rem, 3.5rem) } } @media(min-width: 800px),print { h1, .h1 { font-size: clamp(3rem, 2.5vw + 1.75rem, 3.625rem); 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line-height: 2rem } @media(min-width: 480px),print { h4, .h4 { font-size: clamp(1.5rem, 1.25vw + 1.125rem, 1.75rem); line-height: clamp(2rem, 2.5vw + 1.25rem, 2.5rem) } } @media(min-width: 800px),print { h4, .h4 { font-size: clamp(1.75rem, 1vw + 1.25rem, 2rem); line-height: clamp(2.5rem, 0vw + 2.5rem, 2.5rem) } } @media(min-width: 1200px),print { h4, .h4 { font-size: 2rem; line-height: 2.5rem } } h5, .h5 { font-size: 1.25rem; line-height: 2rem } @media(min-width: 480px),print { h5, .h5 { font-size: clamp(1.25rem, 1.25vw + 0.875rem, 1.5rem); line-height: clamp(2rem, 0vw + 2rem, 2rem) } } @media(min-width: 800px),print { h5, .h5 { font-size: clamp(1.5rem, 1vw + 1rem, 1.75rem); line-height: clamp(2rem, 2.5vw + 1.25rem, 2.5rem) } } @media(min-width: 1200px),print { h5, .h5 { font-size: 1.75rem; line-height: 2.5rem } } h6, .h6 { font-size: 1.125rem; line-height: 1.5rem } @media(min-width: 480px),print { h6, .h6 { font-size: clamp(1.125rem, 0.625vw + 0.9375rem, 1.25rem); line-height: clamp(1.5rem, 2.5vw + 0.75rem, 2rem) } } @media(min-width: 800px),print { h6, .h6 { font-size: clamp(1.25rem, 1vw + 0.75rem, 1.5rem); line-height: clamp(2rem, 0vw + 2rem, 2rem) } } @media(min-width: 1200px),print { h6, .h6 { font-size: 1.5rem; line-height: 2rem } } .display-text { font-size: 4rem } @media(min-width: 800px),print { .display-text { font-size: 4.5rem } } .kone-header-navigation .bilingual a { font-size: 1.125rem; line-height: 1.5rem; font-family: INTERSEMIBOLD,sans-serif; letter-spacing: normal } .rtf .subtitle { font-family: KONE,sans-serif; font-size: 1rem; line-height: 1.5rem; letter-spacing: .05em; text-transform: uppercase } .rtf .actions a:not(.btn), .rtf .details .table-container table thead tr th, .rtf .details .table-container table thead tr td, .rtf .details .table-container table td, .rtf .details .table-container table th, .rtf .details .table-container > *, .rtf .details { font-size: 1rem; line-height: 1.5rem; letter-spacing: normal } .rtf .footer { font-size: 0.875rem; line-height: 1.5rem; letter-spacing: normal } ol, ul { list-style: none; padding-left: 1.5rem } ol, ul { margin-top: 0 } ol ol, ul ul, ol ul, ul ol { margin-bottom: 0 } blockquote { margin: 0 0 1rem } b, strong { font-weight: 600 } sub, sup { position: relative; line-height: 0; vertical-align: baseline } sub { bottom: -0.25em } sup { top: -0.5em } figure { margin: 0 0 1rem } img, svg { vertical-align: middle } img { max-width: 100%; height: auto; display: block } button { border-radius: 0; background-color: rgba(0,0,0,0) } button:focus:not(:focus-visible) { outline: 0 } [role=button] { cursor: pointer } button, [type=button], [type=reset], [type=submit] { -webkit-appearance: button } button:not(:disabled), [type=button]:not(:disabled), [type=reset]:not(:disabled), [type=submit]:not(:disabled) { cursor: pointer } ::-moz-focus-inner { padding: 0; border-style: none } [hidden] { display: none !important } .media { margin-bottom: 2rem } .rtf .subtitle { margin-bottom: .75rem; color: var(--light-primary-kone-blue); text-transform: uppercase; font-family: KONE,sans-serif } .rtf h3, .rtf h4, .rtf h5, .rtf h6 { margin-bottom: .5rem } .rtf .details { margin-bottom: 1.5rem } .rtf .details > *:not(:last-child) { margin-bottom: 1.2em } .rtf .details ul { list-style: disc } .rtf .details ol { list-style: decimal } .rtf .details .table-container > *:not(table):not(:last-child) { margin-bottom: 1rem } .rtf .details .table-container ul { list-style: disc } .rtf .details .table-container ol { list-style: decimal } .rtf .details .table-container table { border-collapse: collapse; width: 100%; background-color: var(--light-primary-white); text-align: left; border-top: 1px solid #000 } .rtf .details .table-container table th { position: relative; font-weight: bold } .rtf .details .table-container table td { position: relative } .rtf .details .table-container table thead tr th, .rtf .details .table-container table thead tr td { vertical-align: top } .rtf .details .table-container table thead tr th, .rtf .details .table-container table thead tr td, .rtf .details .table-container table tbody tr th, .rtf .details .table-container table tbody tr td, .rtf .details .table-container table tfoot tr td, .rtf .details .table-container table tfoot tr th { border-right: 1px solid #000; border-bottom: 1px solid #000; background-clip: padding-box } .rtf .details .table-container table thead tr th, .rtf .details .table-container table thead tr td, .rtf .details .table-container table tbody tr th, .rtf .details .table-container table tfoot tr th { font-family: INTERSEMIBOLD,sans-serif } .rtf .details .table-container table thead tr { border-collapse: separate } .rtf .details .table-container table thead tr th, .rtf .details .table-container table thead tr td { padding: .75rem 1.5rem; text-align: left } .rtf .details .table-container table thead tr th:focus, .rtf .details .table-container table thead tr td:focus { outline: none } .rtf .details .table-container table thead tr th:first-child, .rtf .details .table-container table thead tr td:first-child { border-right: none; z-index: 10 } .rtf .details .table-container table thead tr th:first-child::after, .rtf .details .table-container table thead tr td:first-child::after { position: absolute; content: ""; top: 0; right: 0; width: 1px; height: 100%; display: block; background: #000 } .rtf .details .table-container table thead tr th:first-child::before, .rtf .details .table-container table thead tr td:first-child::before { position: absolute; content: ""; top: 0; left: 0; width: 1px; height: 100%; display: block; background: #000 } .rtf .details .table-container table tbody tr td, .rtf .details .table-container table tbody tr th, .rtf .details .table-container table tfoot tr td, .rtf .details .table-container table tfoot tr th { padding: .75rem 1.5rem } .rtf .details .table-container table tbody tr td:first-child, .rtf .details .table-container table tbody tr th:first-child, .rtf .details .table-container table tfoot tr td:first-child, .rtf .details .table-container table tfoot tr th:first-child { border-right: none; z-index: 10; font-family: INTERSEMIBOLD,sans-serif } .rtf .details .table-container table tbody tr td:first-child::after, .rtf .details .table-container table tbody tr th:first-child::after, .rtf .details .table-container table tfoot tr td:first-child::after, .rtf .details .table-container table tfoot tr th:first-child::after { position: absolute; content: ""; top: 0; right: 0; width: 1px; height: 100%; display: block; background: #000 } .rtf .details .table-container table tbody tr td:first-child::before, .rtf .details .table-container table tbody tr th:first-child::before, .rtf .details .table-container table tfoot tr td:first-child::before, .rtf .details .table-container table tfoot tr th:first-child::before { position: absolute; content: ""; top: 0; left: 0; width: 1px; height: 100%; display: block; background: #000 } .rtf .details .table-container table tbody tr:hover.row-has-link, .rtf .details .table-container table tfoot tr:hover.row-has-link { cursor: pointer } .rtf .details .table-container table.downloadtable { border-top: 1px solid #000; border-left: 1px solid #000 } .rtf .details .table-container table.downloadtable thead tr th, .rtf .details .table-container table.downloadtable thead tr td, .rtf .details .table-container table.downloadtable tbody tr th, .rtf .details .table-container table.downloadtable tbody tr td, .rtf .details .table-container table.downloadtable tfoot tr td, .rtf .details .table-container table.downloadtable tfoot tr th { border-bottom: 1px solid #000; border-right: 1px solid #000 } .rtf .details .table-container table.downloadtable thead tr th:first-child::after, .rtf .details .table-container table.downloadtable thead tr th:first-child::before, .rtf .details .table-container table.downloadtable thead tr td:first-child::after, .rtf .details .table-container table.downloadtable thead tr td:first-child::before { display: none } .rtf .details .table-container table.downloadtable tbody tr td:first-child::after, .rtf .details .table-container table.downloadtable tbody tr td:first-child::before, .rtf .details .table-container table.downloadtable tbody tr th:first-child::after, .rtf .details .table-container table.downloadtable tbody tr th:first-child::before, .rtf .details .table-container table.downloadtable tfoot tr td:first-child::after, .rtf .details .table-container table.downloadtable tfoot tr td:first-child::before, .rtf .details .table-container table.downloadtable tfoot tr th:first-child::after, .rtf .details .table-container table.downloadtable tfoot tr th:first-child::before { display: none } .rtf .details .table-container table.tablesorter .tablesorter-header { cursor: pointer } .rtf .details .table-container table.tablesorter .tablesorter-header > .tablesorter-header-inner { padding-right: 2rem; position: relative } .rtf .details .table-container table.tablesorter .tablesorter-header > .tablesorter-header-inner::after { position: absolute; font-family: KONE-Icon-Font; font-size: 1rem; right: 0; top: 3px } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerUnSorted > .tablesorter-header-inner::after { -webkit-transform: rotate(90deg); -moz-transform: rotate(90deg); -o-transform: rotate(90deg); transform: rotate(90deg); content: "" } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerAsc > div::after { content: "" } .rtf .details .table-container table.tablesorter .tablesorter-header.tablesorter-headerDesc > div::after { content: "" } @media(min-width: 800px),print { .rtf .details .table-container table tbody tr td:first-child, .rtf .details .table-container table tfoot tr td:first-child { font-family: INTER,Arial,"Helvetica Neue",Helvetica,sans-serif } } .rtf .actions { display: flex; flex-direction: column; row-gap: 1.5rem; margin-bottom: 1.5rem } .rtf .actions * { align-self: flex-start } .rtf > *:last-child { margin-bottom: 0 !important } @media(min-width: 800px),print { .rtf h3, .rtf h4, .rtf h5, .rtf h6 { margin-bottom: 1rem } } .lazyload, .lazyloading { opacity: 0 } .lazyloaded { opacity: 1; transition: opacity 300ms } .entireEleClickable h3 a, .entireEleClickable h4 a, .entireEleClickable h5 a { text-decoration: none; color: var(--light-primary-black) } .entireEleClickable:has(h3 a[href]), .entireEleClickable:has(h4 a[href]), .entireEleClickable:has(h5 a[href]) { cursor: pointer } .entireEleClickable:has(h3 a[href]):hover h3 a[href], .entireEleClickable:has(h3 a[href]):hover h4 a[href], .entireEleClickable:has(h3 a[href]):hover h5 a[href], .entireEleClickable:has(h4 a[href]):hover h3 a[href], .entireEleClickable:has(h4 a[href]):hover h4 a[href], .entireEleClickable:has(h4 a[href]):hover h5 a[href], .entireEleClickable:has(h5 a[href]):hover h3 a[href], .entireEleClickable:has(h5 a[href]):hover h4 a[href], .entireEleClickable:has(h5 a[href]):hover h5 a[href] { text-decoration: underline } .kone-header { z-index: 1100; position: relative } .kone-header a { text-decoration: none } .kone-header ul { padding: 0; margin: 0 } .kone-header ul ul { padding: 0; margin: 0 } .kone-header-navigation { width: 100%; display: block; background-color: var(--light-primary-white) } .kone-header-navigation.fixed-nav { position: fixed; top: 0; left: 0; right: 0 } .kone-header-navigation__sticklylinks { display: none } .kone-header-navigation__header.fixed { position: fixed; z-index: 10; width: 100%; background-color: var(--light-primary-white); left: 0 } .kone-header-navigation__header .pagename { color: var(--light-primary-kone-blue); text-align: center; text-transform: uppercase; font-size: .625rem; line-height: .75rem; padding: .625rem 0; border-bottom: 1px solid #ccc } .kone-header-navigation__header .header-sections { position: relative; padding: 1rem 0; width: 100%; color: var(--light-primary-kone-blue); border-bottom: 1px solid #ccc } .kone-header-navigation__header .header-sections .container { display: flex; align-items: center; column-gap: .5rem; justify-content: space-between } .kone-header-navigation__header .header-sections .header-logo img { width: 6.125rem } .kone-header-navigation__header .header-sections .header-controls { display: flex; flex-direction: column; flex: 1 1 50%; max-width: 85%; align-items: flex-end; row-gap: 1rem } .kone-header-navigation__header .header-sections .header-controls .others-details { display: none } .kone-header-navigation__header .header-sections .header-controls .controls-details { display: flex; column-gap: .5rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .contactus, .kone-header-navigation__header .header-sections .header-controls .controls-details .website-search { display: none } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector.desktop { display: none } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network { display: flex; align-items: center; text-align: left; margin-left: auto; flex-direction: row-reverse } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:last-child { font-size: .75rem; line-height: .75rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:first-child, .kone-header-navigation__header .header-sections .header-controls .controls-details .language-selector .network span:only-child { font-size: 1.5rem; line-height: 1.5rem } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon { display: inline-block; padding: 0 } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:before { font-family: KONE-Icon-Font; font-size: 1.7rem; line-height: 1.7rem; color: var(--light-primary-kone-blue) } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:hover, .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon:focus { text-decoration: none } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon.collapsed:before { content: "" } .kone-header-navigation__header .header-sections .header-controls .controls-details .hamberger-menu .navicon.expanded:before { content: "" } .kone-header-navigation .bilingual { display: flex; flex-wrap: wrap; row-gap: .75rem; margin: .75rem; padding: .5rem; justify-content: space-between; background-color: var(--light-color-background-bg-blue); border-radius: 1.25rem; border: 1px solid var(--light-grayscale-600-bg-tertiary) } .kone-header-navigation .bilingual a { color: var(--light-primary-black); align-self: center; padding: .75rem 1.25rem; flex: 1 1 auto; text-align: center } .kone-header-navigation .bilingual a.active-language { background-color: var(--light-primary-kone-blue); color: var(--light-primary-white); pointer-events: none; cursor: not-allowed; border-radius: 50rem } .kone-header-navigation .mobile-ribbon-footer { position: fixed; padding-top: 1.5rem; padding-bottom: 1.5rem; bottom: 0; left: 0; right: 0; width: 100%; background-color: var(--light-primary-kone-blue); z-index: 1000; box-shadow: 0px -30px 30px 10px rgba(255,255,255,.8) } .kone-header-navigation .mobile-ribbon-footer ul { display: flex; width: 100%; justify-content: space-evenly; align-items: center; height: 100%; background-color: rgba(0,0,0,0) } .kone-header-navigation .mobile-ribbon-footer ul li a { color: var(--light-primary-white); border: none; font-size: 1.5rem; line-height: 1.5rem } .kone-header-navigation .mobile-ribbon-footer ul li a span { font-size: 2rem; line-height: 2rem } .kone-header-navigation .search-popup { position: fixed; top: 0; bottom: 0; right: 0; left: 0; background-color: var(--light-primary-white); z-index: 1000; display: none } .kone-header-navigation .search-popup__close { position: absolute; top: 1rem; right: 1rem; color: var(--light-primary-kone-blue); cursor: pointer } .kone-header-navigation .search-popup__close span { font-size: 1.5rem } .kone-header-navigation .search-popup form { position: relative; top: 50%; transform: translateY(-50%); margin-left: 1.25rem; margin-right: 1.25rem; display: flex; column-gap: .625rem } .kone-header-navigation .search-popup form .search-input { display: flex; width: 100% } .kone-header-navigation .search-popup form .search-input input[type=search] { font-family: INTER,Arial,"Helvetica Neue",Helvetica,sans-serif; 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padding: 0 } .kone-header-navigation .search-popup form button span { display: inline-block; font-size: 1.75rem; transform: rotate(270deg) } .kone-header .navigation .target-group-avatar-container.tooltip-container.active .tooltip { font-size: 12px; top: 1px; line-height: 1.4; min-height: 27px; right: 34px } .kone-header .navigation .target-group-avatar-container.tooltip-container.active .tooltip::after { right: -13px; top: 0; border-left-width: 13px; border-top-width: 13px; border-bottom-width: 13px } @media(max-width: 1024px) { .kone-header .navigation .logo .target-group-avatar-container { display: block; height: 30px; width: 30px; position: absolute; right: 75px; top: 10px } .kone-header .navigation .logo .target-group-avatar-container .target-group-avatar { border-radius: 15px; display: block; height: 30px; width: 30px } .kone-header .navigation .logo .target-group-avatar-container .target-group-change { display: block; font-size: 14px; height: 18px; width: 18px; opacity: 1; padding-right: 0; right: -11px } .kone-header .navigation .logo .target-group-avatar-container .target-group-change .icon-edit { position: relative; top: -6px } } </style> <link rel="preload" href="/Content/kone-styles-ltr-mobile.css?t=20241123" as="style"> <link rel="stylesheet" href="/Content/kone-styles-ltr-mobile.css?t=20241123" media="screen and (min-width: 360px)"> <link rel="preload" href="/Content/kone-styles-ltr-tablet.css?t=20241123" as="style"> <link rel="stylesheet" href="/Content/kone-styles-ltr-tablet.css?t=20241123" media="screen and (min-width: 800px)" /> <link rel="preload" href="/Content/kone-styles-ltr-desktop.css?t=20241123" as="style"> <link rel="stylesheet" href="/Content/kone-styles-ltr-desktop.css?t=20241123" media="screen and (min-width: 1200px)" /> <link rel="stylesheet" href="/Content/kone-print.css?t=20241123" media="print" /> <link rel="shortcut icon" type="image/x-icon" href="/Content/images/KONE-favicon.ico" /> <script src="/Scripts/adobeDataLayer.js?v=20241123" defer></script> <script src="//assets.adobedtm.com/9856e9bd8319/0a450bd91782/launch-2b45bd016ddf.min.js?v=20241123" defer></script> </head> <body class="newNavEnabled" data-country-selector-overlay-first-run="false" data-cdn-img="" data-lang="EN" data-formdata=''> <script> (function (w, d, t, u, n, s, e) { w['SwiftypeObject'] = n; w[n] = w[n] || function () { (w[n].q = w[n].q || []).push(arguments); }; s = d.createElement(t); e = d.getElementsByTagName(t)[0]; s.async = 1; s.src = u; e.parentNode.insertBefore(s, e); })(window, document, 'script', 'https://s.swiftypecdn.com/install/v2/st.js', '_st'); _st('install', '4JohmGr3rbpsyBUTsULh', '2.0.0'); </script> <div id="bwrapperid" data-originalDomain="https://www.kone.ca">  <header class="kone-header" data-swiftype-index="false"> <section class="kone-header-navigation"> <div class="kone-header-navigation__header"> <div class="pagename"> <div class="container"> Contact Us </div> </div> <div class="header-sections"> <div class="container"> <div class="header-logo"> <a href="/en/"> <img src="/en/Images/KONE_logo_blue_tcm92-121992.svg?v=2" class="lazyloaded" alt="Img_KONE_New_Brand_Logo_Blue" title="KONE logo" aria-label="Kone logo and link to Home page" width="50" height="20" /> </a> </div> <div class="header-controls"> <ul class="others-details" aria-label="Additional links and information"> <li class="other-link"> <a href="https://kone.my.site.com/koneonline/ccloginportal"> KONE Online </a> </li> <li class="bilingual-header"> <span class="sr-only">Change Website Language</span> <a href="#" class="active-language" aria-current="true">English</a> <span class="seperator">|</span> <a href="/fr/a-propos-de-kone/contact/">Français</a> </li> </ul> <ul class="controls-details" aria-label="Additional links and information"> <li class="language-selector desktop"> <a aria-label="website country selection" class="network" href="/en/country-selector.aspx"> <span class="icon-network_ip"></span> <span aria-hidden="true">KONE Canada</span> </a> </li> <li class="language-selector mobile"> <a aria-label="website country selection" class="network" href="/en/country-selector.aspx"> <span class="icon-network_ip"></span> </a> </li> <li class="website-search"> <form aria-label="Website Search" class="search-form" action="/en/searchresults.aspx" role="search"> <label> <span class="sr-only">Search</span> <input type="search" name="search" class="nav-search st-default-search-input" placeholder="Search" aria-label="search"> </label> <button type="submit" aria-label="submit search"><span class="icon-search"></span></button> </form> </li> <li class="contactus"> <a class="btn btn-primary btn-medium" href="/en/about-us/contact-us/" role="button"> Contact us </a> </li> <li class="hamberger-menu"> <button class="navicon collapsed" aria-controls="kone-header-navigation" aria-label="Main Menu Toggle" aria-expanded="false"></button> </li> </ul> </div> </div> </div> </div> <nav aria-label="Main menu" class="kone-header-navigation__nav" id="kone-header-navigation"> <div class="container"> <div class="bilingual"> <a href="#" title="title" class="active-language">English</a> <a href="/fr/a-propos-de-kone/contact/?expandMenu=true">Français</a> </div> <ul aria-label="Site menu"> <li class="navigation-list-item"> <a role="button" href="/en/new-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-899-4"><span class="text">New buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:92-899-4"> <p class="link-info-block__title"> <a href="/en/new-buildings/"> New buildings </a> </p> <p class="link-info-block__text"> <span> Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow </span> </p> </div> <div class="link-info-block" data-info="tcm:92-904-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Elevators</p> <p class="link-info-block__text"> <span> KONE DX smart elevator digitalization revolutionizes rider experience, facilitating smoother people flow and more reliable service. KONE DX enhanced elevators also enable taller buildings and faster rides. See our future-proof elevators with enabled connectivity for improved people and material flow </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6239-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MonoSpace® DX</p> <p class="link-info-block__text"> <span> Discover a smart, space-saving machine room-less elevator for low- and mid-rise buildings that is future-proof and can be enabled for IoT connectivity, and can be installed in an average of 12 days. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1516-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE MiniSpace DX</p> <p class="link-info-block__text"> <span> Space- and energy-efficient elevator for mid- to high-rise buildings up to 63 floors featuring optional smart IoT connectivity. Needs only half the overhead machine room space of a traditional traction elevator, and gives a superior ride quality with a wide variety of size, decoration, and signaliza </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1503-4"> <p class="link-info-block__path">New buildings > Elevators > </p> <p class="link-info-block__title">KONE Design Collection</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-906-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Escalators & Moving Walkways</p> <p class="link-info-block__text"> <span> Escalators and moving walkways with advanced energy-efficient and smart IoT features for different building types and building requirements. Indoor and outdoor options are available. Click to read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2177-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 210</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2176-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 220</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2178-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 180</p> <p class="link-info-block__text"> <span> The TransitMaster 180 escalator is optimized for public transportation environments such as airports, metro stations. Click to read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6632-4"> <p class="link-info-block__path">New buildings > Escalators & Moving Walkways > </p> <p class="link-info-block__title">KONE TransitMaster 265</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-927-4"> <p class="link-info-block__path">New buildings > </p> <p class="link-info-block__title">Advanced People Flow Solutions</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2190-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE Access solutions</p> <p class="link-info-block__text"> <span> Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor. Read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2191-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE destination solutions</p> <p class="link-info-block__text"> <span> Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2192-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE information solutions</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2193-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">KONE monitoring solutions</p> <p class="link-info-block__text"> <span> Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7108-4"> <p class="link-info-block__path">New buildings > Advanced People Flow Solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/new-buildings/" data-info="tcm:92-899-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> New buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="children" data-children="1" href="/en/new-buildings/elevators/" data-info="tcm:92-904-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator"></use> </svg> </span> <span> Elevators</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="1"> <li><a role="button" href="/en/new-buildings/elevators/kone-monospace-dx/" data-info="tcm:92-6239-4"><span>KONE MonoSpace® DX</span></a></li> <li><a role="button" href="/en/new-buildings/elevators/minispace/" data-info="tcm:92-1516-4"><span>KONE MiniSpace DX</span></a></li> <li><a role="button" href="/en/new-buildings/elevators/kone-design-collection/" data-info="tcm:92-1503-4"><span>KONE Design Collection</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="2" href="/en/new-buildings/escalators-and-moving-walkways/" data-info="tcm:92-906-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-escalator"></use> </svg> </span> <span> Escalators & Moving Walkways</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="2"> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-210/" data-info="tcm:92-2177-4"><span>KONE TransitMaster 210</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-220/" data-info="tcm:92-2176-4"><span>KONE TransitMaster 220</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/transitmaster-180/" data-info="tcm:92-2178-4"><span>KONE TransitMaster 180</span></a></li> <li><a role="button" href="/en/new-buildings/escalators-and-moving-walkways/kone-transitmaster-265/" data-info="tcm:92-6632-4"><span>KONE TransitMaster 265</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="3" href="/en/new-buildings/advanced-people-flow-solutions/" data-info="tcm:92-927-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> Advanced People Flow Solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="3"> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/building-access-control/" data-info="tcm:92-2190-4"><span>KONE Access solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/elevator-destination-control/" data-info="tcm:92-2191-4"><span>KONE destination solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/elevator-display-solutions/" data-info="tcm:92-2192-4"><span>KONE information solutions</span></a></li> <li><a role="button" href="/en/new-buildings/advanced-people-flow-solutions/monitoring-solutions-2/" data-info="tcm:92-2193-4"><span>KONE monitoring solutions</span></a></li> <li><a role="button" href="/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/" data-info="tcm:92-7108-4"><span>Health and well-being solutions</span></a></li> </ul> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/existing-buildings/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-900-4"><span class="text">Existing buildings</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:92-900-4"> <p class="link-info-block__title"> <a href="/en/existing-buildings/"> Existing buildings </a> </p> <p class="link-info-block__text"> <span> Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier </span> </p> </div> <div class="link-info-block" data-info="tcm:92-933-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Maintenance</p> <p class="link-info-block__text"> <span> Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6939-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE Care – preventive maintenance</p> <p class="link-info-block__text"> <span> Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators reliable and in good condition. We create a maintenance plan for your equipment based on its usage and inform you of any repair and modernization needs. Call us! 877-276-8691 </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6952-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">KONE 24/7 Connected Services</p> <p class="link-info-block__text"> <span> Find out how KONE 24/7 Connected Predictive Maintenance and Monitoring Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on. Learn more on our website or call 877-276-8691 to discuss your needs with one </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6948-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer communications channels</p> <p class="link-info-block__text"> <span> The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment. Review maintenance contracts, generate reports, and review historical data on equipment availability, performance, and repair costs. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-6950-4"> <p class="link-info-block__path">Existing buildings > Maintenance > </p> <p class="link-info-block__title">Customer service</p> <p class="link-info-block__text"> <span> Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-934-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Elevator modernization</p> <p class="link-info-block__text"> <span> Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-947-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Full Elevator Replacement</p> <p class="link-info-block__text"> <span> Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-951-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Modular Elevator Modernization</p> <p class="link-info-block__text"> <span> With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more! </span> </p> </div> <div class="link-info-block" data-info="tcm:92-952-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Elevator Component Upgrades</p> <p class="link-info-block__text"> <span> Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-10884-4"> <p class="link-info-block__path">Existing buildings > Elevator modernization > </p> <p class="link-info-block__title">Hydraulic Elevator Modernization</p> <p class="link-info-block__text"> <span> Modernize and Enhance Your Hydraulic Elevator System for Improved Reliability and Safety </span> </p> </div> <div class="link-info-block" data-info="tcm:92-936-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Escalator & Autowalk modernization</p> <p class="link-info-block__text"> <span> Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components. Smart features include 24/7 monitoring and stand-by operation. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-2112-4"> <p class="link-info-block__path">Existing buildings > Escalator & Autowalk modernization > </p> <p class="link-info-block__title">KONE EcoMod</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-938-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">Advanced People Flow solutions</p> <p class="link-info-block__text"> <span> Discover our solutions for access and destination control, as well as communication and equipment monitoring. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7109-4"> <p class="link-info-block__path">Existing buildings > Advanced People Flow solutions > </p> <p class="link-info-block__title">Health and well-being solutions</p> <p class="link-info-block__text"> <span> Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-7103-4"> <p class="link-info-block__path">Existing buildings > </p> <p class="link-info-block__title">People Flow Planning and Consulting</p> <p class="link-info-block__text"> <span> Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools. </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/existing-buildings/" data-info="tcm:92-900-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Existing buildings</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="children" data-children="4" href="/en/existing-buildings/maintenance-new-offering/" data-info="tcm:92-933-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-maintenance-2"></use> </svg> </span> <span> Maintenance</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="4"> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/preventive/" data-info="tcm:92-6939-4"><span>KONE Care – preventive maintenance</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/247-connected-services/" data-info="tcm:92-6952-4"><span>KONE 24/7 Connected Services</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/customer-communication/" data-info="tcm:92-6948-4"><span>Customer communications channels</span></a></li> <li><a role="button" href="/en/existing-buildings/maintenance-new-offering/customer-service/" data-info="tcm:92-6950-4"><span>Customer service</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="5" href="/en/existing-buildings/elevator-modernization/" data-info="tcm:92-934-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-elevator-critical"></use> </svg> </span> <span> Elevator modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="5"> <li><a role="button" href="/en/existing-buildings/elevator-modernization/elevator-replacement/" data-info="tcm:92-947-4"><span>Full Elevator Replacement</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/modular-modernization/" data-info="tcm:92-951-4"><span>Modular Elevator Modernization</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/component-upgrades/" data-info="tcm:92-952-4"><span>Elevator Component Upgrades</span></a></li> <li><a role="button" href="/en/existing-buildings/elevator-modernization/hydraulic-elevator-modernization/" data-info="tcm:92-10884-4"><span>Hydraulic Elevator Modernization</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="6" href="/en/existing-buildings/escalator-autowalk-modernization/" data-info="tcm:92-936-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-escalator-critical"></use> </svg> </span> <span> Escalator & Autowalk modernization</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="6"> <li><a role="button" href="/en/existing-buildings/escalator-autowalk-modernization/ecomod/" data-info="tcm:92-2112-4"><span>KONE EcoMod</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="7" href="https://www.kone.ca/en/new-buildings/advanced-people-flow-solutions/" data-info="tcm:92-938-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> Advanced People Flow solutions</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="7"> <li><a role="button" href="https://www.kone.ca/en/existing-buildings/advanced-people-flow-solutions/health-and-wellbeing/default.aspx" data-info="tcm:92-7109-4"><span>Health and well-being solutions</span></a></li> </ul> </li>  <li> <a role="button" class="" data-children="7" href="/en/existing-buildings/people-flow-planning/" data-info="tcm:92-7103-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-people-flow"></use> </svg> </span> <span> People Flow Planning and Consulting</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/tools-downloads/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-901-4"><span class="text">Tools & downloads</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:92-901-4"> <p class="link-info-block__title"> <a href="/en/tools-downloads/"> Tools & downloads </a> </p> <p class="link-info-block__text"> <span> Create elevator specifications, design a car interior, and download PDF brochures about our latest solutions and services. You can also download practical planning guides for many of our solutions. You'll also find information about codes and standards as well as a glossary of elevator and escalator </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8579-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Elevator and Escalator Planning Tools</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8580-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">Elevator Cab Designer Tool</p> <p class="link-info-block__text"> <span> KONE's free online designer tool for elevator cabs allows you to visualize what your elevator cab will look like before it goes into your building. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1309-4"> <p class="link-info-block__path">Tools & downloads > </p> <p class="link-info-block__title">KONE Brochure Library</p> <p class="link-info-block__text"> <span> </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/tools-downloads/" data-info="tcm:92-901-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Tools & downloads</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/elevator-escalator-planning-tools/" data-info="tcm:92-8579-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-drawing-tools"></use> </svg> </span> <span> Elevator and Escalator Planning Tools</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/cab-designer-tool/" data-info="tcm:92-8580-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-drawing-tools"></use> </svg> </span> <span> Elevator Cab Designer Tool</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/en/tools-downloads/brochure-library/" data-info="tcm:92-1309-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> KONE Brochure Library</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/stories-and-references/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-902-4"><span class="text">References & Press Releases</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:92-902-4"> <p class="link-info-block__title"> <a href="/en/stories-and-references/"> References & Press Releases </a> </p> <p class="link-info-block__text"> <span> This is the home of KONE References and Press Releases </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1307-4"> <p class="link-info-block__path">References & Press Releases > </p> <p class="link-info-block__title">Press releases</p> <p class="link-info-block__text"> <span> Official press releases for KONE Americas. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-962-4"> <p class="link-info-block__path">References & Press Releases > </p> <p class="link-info-block__title">References</p> <p class="link-info-block__text"> <span> </span> </p> </div> </div> <div class="submenu-block"> <ul class="level-1"> <li> <a role="button" href="/en/stories-and-references/" data-info="tcm:92-902-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> References & Press Releases</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/en/stories-and-references/press-releases/" data-info="tcm:92-1307-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Press releases</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="" data-children="7" href="/en/stories-and-references/references/" data-info="tcm:92-962-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-hand-shake"></use> </svg> </span> <span> References</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/about-us/" class="main-menu-item hasChildren" target="_self" data-info="tcm:92-903-4"><span class="text">About us</span><span class="arrow"></span></a> <div class="sub-menu"> <div class="submenu container">  <div class="link-info"> <div class="link-info-block" data-info="tcm:92-903-4"> <p class="link-info-block__title"> <a href="/en/about-us/"> About us </a> </p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-965-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">KONE as a company</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-975-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Environment</p> <p class="link-info-block__text"> <span> We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-976-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Safety</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8310-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Culture</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-10887-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Strategy</p> <p class="link-info-block__text"> <span> Our purpose is to shape the future of cities. Read more about our strategy, megatrends, our core principles and values. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-977-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Innovations</p> <p class="link-info-block__text"> <span> Kone is a proven technology leader and holds more than 3,000 patents across their businesses. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1240-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Leadership</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-8218-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Diversity and inclusion</p> <p class="link-info-block__text"> <span> Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity. </span> </p> </div> <div class="link-info-block" data-info="tcm:92-1829-4"> <p class="link-info-block__path">About us > KONE as a company > </p> <p class="link-info-block__title">Our Suppliers</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-966-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Careers</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-969-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">We offer</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-971-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Technicians & professionals</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-972-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Recruitment process</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-973-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Apply now</p> <p class="link-info-block__text"> <span> </span> </p> </div> <div class="link-info-block" data-info="tcm:92-974-4"> <p class="link-info-block__path">About us > Careers > </p> <p class="link-info-block__title">Frequently asked questions</p> <p class="link-info-block__text"> <span> FAQ on KONE's recruitment process </span> </p> </div> <div class="link-info-block" data-info="tcm:92-967-4"> <p class="link-info-block__path">About us > </p> <p class="link-info-block__title">Contact us</p> <p class="link-info-block__text"> <span> </span> </p> 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About us</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li>  <li> <a role="button" class="children" data-children="8" href="/en/about-us/kone-as-a-company/" data-info="tcm:92-965-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> KONE as a company</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="8"> <li><a role="button" href="/en/about-us/kone-as-a-company/environment/" data-info="tcm:92-975-4"><span>Environment</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/safety/" data-info="tcm:92-976-4"><span>Safety</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/culture/" data-info="tcm:92-8310-4"><span>Culture</span></a></li> <li><a role="button" href="https://www.kone.com/en/company/strategy/" data-info="tcm:92-10887-4"><span>Strategy</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/innovations/" data-info="tcm:92-977-4"><span>Innovations</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/leadership/" data-info="tcm:92-1240-4"><span>Leadership</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/diversity-and-inclusion/" data-info="tcm:92-8218-4"><span>Diversity and inclusion</span></a></li> <li><a role="button" href="/en/about-us/kone-as-a-company/our-suppliers/" data-info="tcm:92-1829-4"><span>Our Suppliers</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="9" href="/en/about-us/careers/" data-info="tcm:92-966-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Careers</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="9"> <li><a role="button" href="/en/about-us/careers/we-offer/" data-info="tcm:92-969-4"><span>We offer</span></a></li> <li><a role="button" href="/en/about-us/careers/technicians-professionals/" data-info="tcm:92-971-4"><span>Technicians & professionals</span></a></li> <li><a role="button" href="/en/about-us/careers/recruitment-process/" data-info="tcm:92-972-4"><span>Recruitment process</span></a></li> <li><a role="button" href="https://kone.wd3.myworkdayjobs.com/en-US/Careers" data-info="tcm:92-973-4"><span>Apply now</span></a></li> <li><a role="button" href="/en/about-us/careers/frequently-asked-questions/" data-info="tcm:92-974-4"><span>Frequently asked questions</span></a></li> </ul> </li>  <li> <a role="button" class="children" data-children="10" href="/en/about-us/contact-us/" data-info="tcm:92-967-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> Contact us</span> </span> <span class="link-expand-collapse-arrow"></span> </a> <ul class="level-2" data-child="10"> <li><a role="button" href="/en/about-us/contact-us/branch-offices/" data-info="tcm:92-2670-4"><span>Branch offices</span></a></li> <li><a role="button" href="/en/about-us/contact-us/contact-form/" data-info="tcm:92-979-4"><span>Contact form</span></a></li> </ul> </li>  <li> <a role="button" class="" data-children="10" href="/en/about-us/KONE-eInvoicing/" data-info="tcm:92-7397-4"> <span class="link-content"> <span> <svg> <use xlink:href="/fonts/Kone-icons-sprite.svg#i-arrow-right-button"></use> </svg> </span> <span> KONE eInvoice</span> </span> <span class="link-expand-collapse-arrow"></span> </a> </li> </ul> </div> </div> <div class="submenu-close"><button class="icon-scroll_up" aria-label="Close submenu"></button></div> </div> </li> <li class="navigation-list-item"> <a role="button" href="/en/blog/" class="main-menu-item" target="_self" data-info="tcm:92-2065-4"><span class="text">Blog</span><span class="arrow"></span></a> </li> <li class="handheld"><a class="main-menu-item extra-link" href="https://kone.my.site.com/koneonline/ccloginportal" role="button">KONE Online</a></li> </ul> <div class="mobile-ribbon-footer container"> <ul> <li><a aria-label="search" role="button" href="" class="search"><span class="icon-search"></span></a></li> <li><a aria-label="contact information" href="/en/about-us/contact-us/" class="contactInfo"><span class="icon-message"></span></a></li> </ul> </div> </div> </nav> <div class="search-popup"> <p class="search-popup__close"><span class="icon-reject"></span></p> <form aria-label="Website Search" action="/en/searchresults.aspx" role="search"> <label class="search-input"> <span class="sr-only">Search</span> <input type="search" placeholder=Search name="search" value="" class="nav-search st-default-search-input"> </label> <button type="submit" aria-label="submit search"><span class="icon-search"></span></button> </form> </div> <div class="kone-header-navigation__sticklylinks"> <a class="btn btn-primary btn-medium" href="/en/about-us/contact-us/" role="button"> Contact us </a> </div> </section> </header><main class="krtemplate"> <div class="bottom-sticky-items"> <a href="#" tabindex="1" class="btt" title="Back to top" data-swiftype-index="false"> <span>Back to top</span> </a> </div> <section class="module-breadcrumbs" data-swiftype-index="false"> <nav class="container breadcrumbs-section" aria-label="Breadcrumb"> <ul class="breadcrumb"> <li title="HOME"><a href="/en/" aria-label="HOME"><span class="icon-home"></span></a></li> <li title="About us"><a href="/en/about-us/" aria-label="About us">About us</a></li> <li title="Contact us" aria-current="page">Contact us</li> </ul> </nav> </section> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem","position": "1","name": "Root","item": "https://www.kone.ca/en/" },{"@type": "ListItem","position": "2","name": "About us","item": "https://www.kone.ca/en/about-us/" },{"@type": "ListItem","position": "3","name": "Contact us","item": "https://www.kone.ca/en/about-us/contact-us/" }] } </script> <h1 style="display:none">Contact Us</h1> <section class="module module-content-blocks layout-cards " id="item-77148"> <div class="container"> <div class="content content-blocks"> <article class="content-block"> <div class="media"> <img data-src="/en/Images/kone-office-lobby-951x535_tcm92-20448.jpg?v=3" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_Kone office lobby_contact" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>KONE CUSTOMER SERVICE</h3> <div class="details"><p>For general inquiries please call KONE customer service at 877-276-8691.</p><p>You can reach us on working days between 08.00 and 17.30.</p></div> </div> </article> <article class="content-block"> <div class="media"> <img data-src="/en/Images/maintenance-hwsy-2-951x535_tcm92-15364.jpg?v=3" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_maintenance-hwsy-2" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)</h3> <div class="details"><p>To place a service call or report an emergency please call 877-276-8691.</p></div> </div> </article> <article class="content-block"> <div class="media"> <img data-src="/en/Images/hightlights-marine-hp-4_tcm92-42394.jpg?v=1" src="/Content/ajax-loader-big.gif?t=20241123" class=" lazyload" alt="img_hightlights-marine-hp-4.jpg" /> </div> <div class="rtf"> <p class="subtitle"> </p> <h3>KONE OFFICES AND CONTACTS</h3> <div class="details"><p>KONE Canada <br /></p><p>6696 Financial Drive, Unit 2 <br /> Mississauga, Ontario L5N 7J6 <br /> Tel.: 905-858-8383</p><p>Find your local sales contacts below...</p></div> </div> </article> </div> </div> </section><section class="module module-table" id="item-118738"> <div class="container"> <h2 style="display:none">Contact Us</h2> <div class="content table"> <div class="table-container"> <table><thead><tr><td><strong>Branch Name</strong></td><td><strong><strong>Phone</strong></strong></td><td><strong>Address</strong></td><td><strong>City</strong></td><td><strong><strong>Postal Code</strong></strong></td></tr></thead><tbody><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/calgary/">CALGARY</a></td><td>403-275-5650</td><td>2175 29th Street NE, Suite 50</td><td>Calgary</td><td>T1Y 7H8</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/edmonton/">EDMONTON</a></td><td>780-452-9227</td><td>4324 Roper Road</td><td>Edmonton</td><td>T6B 3T8</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/halifax/">HALIFAX</a></td><td>902-450-1102</td><td>205 Bluewater Road</td><td>Bedford</td><td>B4B 1H1</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/hamilton/">HAMILTON</a></td><td>905-648-3188</td><td>1480 Sandhill Drive, Unit #1</td><td>Ancaster</td><td>L9G 4V5</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/kelowna/">KELOWNA</a></td><td>778-436-8150</td><td>#1-1495 Dilworth Drive</td><td>Kelowna</td><td>V1Y 9N5</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/kingston/">KINGSTON</a></td><td>613-531-6262</td><td>550 Cataraqui Woods Drive</td><td>Kingston</td><td>K7P 2Y5</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/montreal/">MONTREAL</a></td><td>514-284-5663</td><td>3330, rue de Miniac</td><td>Saint-Laurent</td><td>H4S 1Y4</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/sudbury/">NORTHERN ONTARIO</a></td><td>705-670-0008</td><td>234 Bessie Avenue</td><td>Sudbury</td><td>P3C 4H1</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/ottawa/">OTTAWA</a></td><td>613-225-8222</td><td>2615 Lancaster Road, Unit 12</td><td>Ottawa</td><td>K15 5N2</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/quebec-city/">QUEBEC CITY</a></td><td>418-877-2183</td><td>185 rue Fortin bureau 130 <br /></td><td>Québec city</td><td>G1M 3M2 <br /></td></tr><tr><td><a href="https://kone.ca/en/about-us/contact-us/branch-offices/regina/">REGINA</a></td><td>306-546-2420</td><td>607 Park Street</td><td>Regina</td><td>S4N 5N4</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/saint-john/" title="saint-john">SAINT JOHN</a></td><td>902-450-1102</td><td>Harbour Centre, 133 Prince William St.</td><td>Saint John,</td><td>E2L 2B5</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/saskatoon/">SASKATOON</a></td><td>306-244-1812</td><td>#7-1527 Ontario Avenue</td><td>Saskatoon</td><td>S7K 1S7</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/sherbrooke/" title="art-sherbrooke">SHERBROOKE</a></td><td>819-821-2182</td><td>4054 Rue Lesage</td><td>Sherbrooke</td><td>J1L 0B6</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/thunder-bay/" title="art-thunder-bay">THUNDER BAY</a></td><td>807-344-1612</td><td>18-648 Squier Street</td><td>Thunder Bay</td><td>P7B 4A8</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/toronto/" title="art-toronto">TORONTO</a></td><td>905-948-2230</td><td>306 Town Centre Blvd, Ste 200</td><td>Markham</td><td>L3R 0Y6</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/vancouver/">VANCOUVER</a></td><td>604-777-5663</td><td>Cliveden Centre 4 <br /> 1488 Cliveden Avenue <br /></td><td>Delta</td><td>V3M 6L9</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/victoria/" title="art-victoria">VICTORIA</a></td><td>250-384-0613</td><td>30-4223 Commerce Circle <br /></td><td>Victoria</td><td>V8Z 6N6</td></tr><tr><td><a href="https://www.kone.ca/en/about-us/contact-us/branch-offices/winnipeg/" title="art-winnipeg">MANITOBA & NW ONTARIO</a></td><td>204-895-2942</td><td>1680 Notre Dame Avenue <br /></td><td>Winnipeg</td><td>R3H 1H6</td></tr></tbody></table> </div> </div> </div> </section> <section class="module module-form" id="item-19157" data-swiftype-index="false"> <div class="container"> <header> <h2>How can we help you?</h2><p class="intro">For non-urgent inquiries only, please fill in the form and we'll contact you during normal business hours.</p> </header> <div class="fa-form form-compact column-layout ">  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta name="referrer" content="no-referrer-when-downgrade">  <script type="text/javascript" data-for="FA__DOMContentLoadedEventDispatch" src="https://kone.tfaforms.net/js/FA__DOMContentLoadedEventDispatcher.js" defer></script> <style> .captcha { padding-bottom: 1em !important; } .wForm .captcha .oneField { margin: 0; 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#7b8083; } </style> </div> <h3 class="wFormTitle" data-testid="form-title" id="779-T">Sample form</h3> <form method="post" action="https://kone.tfaforms.net/api_v2/rest/workflow/processor" class="hintsBelow labelsAbove" id="779"> <div id="tfa_61" class="section group"> <div id="tfa_62" class="section group"> <div class="oneField field-container-D labelsHidden " id="tfa_1-D"> <label id="tfa_1-L" class="label preField reqMark" for="tfa_1">How can we help you?</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_1" name="tfa_1" title="How can we help you?" class="calc-category required"><option value="">Please select...</option> <option value="tfa_2" id="tfa_2" data-conditionals="#tfa_4,#tfa_16,#tfa_44,#tfa_37,#tfa_32,#tfa_34,#tfa_33,#tfa_27" class="calcval-0">I am interested in a KONE product or service</option> <option value="tfa_3" id="tfa_3" data-conditionals="#tfa_8,#tfa_64" class="calcval-x">I want to contact KONE customer service</option></select></div> </div> <div class="oneField field-container-D " id="tfa_28-D"> <label id="tfa_28-L" class="label preField reqMark" for="tfa_28">First name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_28" name="tfa_28" value="" placeholder="First name *" title="First name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_29-D"> <label id="tfa_29-L" class="label preField reqMark" for="tfa_29">Last name</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_29" name="tfa_29" value="" placeholder="Last name *" title="Last name" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_27-D"> <label id="tfa_27-L" class="label preField reqMark" for="tfa_27">Company</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_27" name="tfa_27" value="" placeholder="Company *" data-condition="`#tfa_2`" title="Company" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_30-D"> <label id="tfa_30-L" class="label preField reqMark" for="tfa_30">Phone (<span style="background-color: transparent;">Please enter number in international format without spaces or special characters, ex. +</span>16045555555)</label><br><div class="inputWrapper"> <div class="delimiter delimiterBefore" id="tfa_30-DB">+1</div> <input aria-required="true" type="text" id="tfa_30" name="tfa_30" value="" placeholder="Phone (ex. +16045555555)*" title="Phone (Please enter number in international format without spaces or special characters, ex. +16045555555)" class="validate-custom /^\d{4,20}$/ required"> </div> <script type="text/javascript"> if(typeof wFORMS != 'undefined') { if(wFORMS.behaviors.validation) { wFORMS.behaviors.validation.rules['customtfa_30'] = { selector: '*[id="tfa_30"]', check: 'validateCustom'}; wFORMS.behaviors.validation.messages['customtfa_30'] = "Please enter a number (without decimals)."; } }</script> </div> <div class="oneField field-container-D " id="tfa_31-D"> <label id="tfa_31-L" class="label preField reqMark" for="tfa_31">Email</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_31" name="tfa_31" value="" placeholder="Email *" title="Email" class="validate-email required"></div> </div> <div class="oneField field-container-D " id="tfa_32-D"> <label id="tfa_32-L" class="label preField reqMark" for="tfa_32">Company address</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_32" name="tfa_32" value="" placeholder="Company address *" data-condition="`#tfa_2`" title="Company address" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_34-D"> <label id="tfa_34-L" class="label preField reqMark" for="tfa_34">City</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_34" name="tfa_34" value="" placeholder="City *" data-condition="`#tfa_2`" title="City" class="required"></div> </div> <div class="oneField field-container-D " id="tfa_33-D"> <label id="tfa_33-L" class="label preField reqMark" for="tfa_33">Postcode</label><br><div class="inputWrapper"><input aria-required="true" type="text" id="tfa_33" name="tfa_33" value="" placeholder="Postcode *" data-condition="`#tfa_2`" title="Postcode" class="required"></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_70-D" role="group" aria-labelledby="tfa_70-L" data-tfa-labelledby="-L tfa_70-L"> <label id="tfa_70-L" class="label preField " data-tfa-check-label-for="tfa_70">I am a KONE customer</label><br><div class="inputWrapper"><span id="tfa_70" class="choices vertical "><span class="oneChoice"><input type="checkbox" value="tfa_71" class="" id="tfa_71" name="tfa_71" aria-labelledby="tfa_71-L" data-tfa-labelledby="tfa_70-L tfa_71-L" data-tfa-parent-id="tfa_70"><label class="label postField" id="tfa_71-L" for="tfa_71"><span class="input-checkbox-faux"></span>I am a KONE customer</label></span></span></div> </div> </div> <div id="tfa_63" class="section group"> <div class="oneField field-container-D labelsHidden " id="tfa_8-D"> <label id="tfa_8-L" class="label preField reqMark" for="tfa_8">My inquiry is about</label><br><div class="inputWrapper"><select aria-required="true" id="tfa_8" name="tfa_8" data-condition="`#tfa_3`" title="My inquiry is about" class="calc-Notification required"><option value="">Please select...</option> <option value="tfa_83" id="tfa_83" class="calcval-koneservice@kone.com">Maintenance Services </option> <option value="tfa_89" id="tfa_89" class="calcval-koneservice@kone.com">Ongoing project</option> <option value="tfa_90" id="tfa_90" class="calcval-koneservice@kone.com">Invoices</option> <option value="tfa_91" id="tfa_91" class="calcval-koneservice@kone.com">KONE digital tools </option> <option value="tfa_92" id="tfa_92" class="calcval-koneservice@kone.com, USKCUSTOMERCOMPLAINT@kone.com">A complaint</option> <option value="tfa_93" id="tfa_93" class="calcval-koneservice@kone.com">Feedback about KONE</option> <option value="tfa_94" id="tfa_94" class="calcval-koneservice@kone.com">Other</option></select></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_4-D"> <label id="tfa_4-L" class="label preField reqMark" for="tfa_4">My inquiry is about</label><br><div class="inputWrapper"> <select aria-required="true" id="tfa_4" name="tfa_4" data-condition="`#tfa_2`" title="My inquiry is about" aria-describedby="tfa_4-HH" class="required"><option value="">Please select...</option> <option value="tfa_5" id="tfa_5" class="calcval-New Equipment (NEB)">Installing new equipment in a new building</option> <option value="tfa_6" id="tfa_6" class="calcval-Modernization (TRB)">Installing new equipment in an existing building</option> <option value="tfa_7" id="tfa_7" class="calcval-Maintenance (SEB)">Repairing or upgrading existing equipment</option> <option value="tfa_68" id="tfa_68" class="">New maintenance contract enquiry</option> <option value="tfa_109" id="tfa_109" class="">KONE 24/7 Connected Services</option> <option value="tfa_110" id="tfa_110" class="">24/7 Emergency Communication</option> <option value="tfa_95" id="tfa_95" class="">Other</option></select><span class="field-hint-inactive" id="tfa_4-H"><span id="tfa_4-HH" class="hint">My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|KONE 24/7 Connected Services|24/7 Emergency Communication|Other</span></span> </div> </div> <div class="oneField field-container-D labelsRemoved " id="tfa_37-D"><div class="inputWrapper"> <select aria-required="true" id="tfa_37" name="tfa_37" data-condition="`#tfa_2`" title="Equipment/service type" aria-describedby="tfa_37-HH" class="required"><option value="">Please select...</option> <option value="tfa_38" id="tfa_38" class="">Elevators</option> <option value="tfa_39" id="tfa_39" class="">Autowalks</option> <option value="tfa_88" id="tfa_88" class="">Escalators</option> <option value="tfa_40" id="tfa_40" class="">Doors</option> <option value="tfa_41" id="tfa_41" class="">Smart building solutions </option> <option value="tfa_42" id="tfa_42" class="">People Flow planning services </option> <option value="tfa_43" id="tfa_43" class="">Multiple/other </option></select><span class="field-hint-inactive" id="tfa_37-H"><span id="tfa_37-HH" class="hint">Equipment/service type *|Elevators|Autowalks|Escalators|Doors|Advanced People Flow solutions|People Flow planning|Other</span></span> </div></div> <div class="oneField field-container-D labelsRemoved " id="tfa_44-D"><div class="inputWrapper"><select aria-required="true" id="tfa_44" name="tfa_44" data-condition="`#tfa_2`" title="Building type" class="required"><option value="">Please select...</option> <option value="tfa_45" id="tfa_45" class="">Residential</option> <option value="tfa_46" id="tfa_46" class="">Office</option> <option value="tfa_47" id="tfa_47" class="">Retail</option> <option value="tfa_48" id="tfa_48" class="">Hotel</option> <option value="tfa_49" id="tfa_49" class="">Leisure, education, special buildings</option> <option value="tfa_50" id="tfa_50" class="">Medical</option> <option value="tfa_51" id="tfa_51" class="">Public transportation and airports</option> <option value="tfa_52" id="tfa_52" class="">Marine (e.g. vessels or offshore installations)</option> <option value="tfa_53" id="tfa_53" class="">Other</option></select></div></div> <div class="oneField field-container-D labelsRemoved " id="tfa_16-D"><div class="inputWrapper"><select aria-required="true" id="tfa_16" name="tfa_16" data-condition="`#tfa_2`" title="My role" class="required"><option value="">Please select...</option> <option value="tfa_17" id="tfa_17" class="">Architect</option> <option value="tfa_18" id="tfa_18" class="">Builder</option> <option value="tfa_19" id="tfa_19" class="">Resident</option> <option value="tfa_20" id="tfa_20" class="">Housing board member</option> <option value="tfa_21" id="tfa_21" class="">Facility manager</option> <option value="tfa_22" id="tfa_22" class="">Building owner</option> <option value="tfa_23" id="tfa_23" class="">Developer</option> <option value="tfa_24" id="tfa_24" class="">Technical consultant</option> <option value="tfa_25" id="tfa_25" class="">Government & municipalities</option> <option value="tfa_81" id="tfa_81" class="">Building manager</option> <option value="tfa_82" id="tfa_82" class="">Other </option></select></div></div> <div class="oneField field-container-D labelsHidden " id="tfa_54-D"> <label id="tfa_54-L" class="label preField reqMark" for="tfa_54">Please provide additional details about your project, for example: project address, number of elevators or escalators, how many landings each elevator will serve, etc.</label><br><div class="inputWrapper"><textarea aria-required="true" id="tfa_54" name="tfa_54" title="Please provide additional details about your project, for example: project address, number of elevators or escalators, how many landings each elevator will serve, etc." class="required"></textarea></div> </div> <div class="oneField field-container-D labelsHidden " id="tfa_64-D" role="radiogroup" aria-labelledby="tfa_64-L" data-tfa-labelledby="-L tfa_64-L"> <label id="tfa_64-L" class="label preField reqMark" data-tfa-check-label-for="tfa_64">How would you like to be contacted?</label><br><div class="inputWrapper"><span id="tfa_64" class="choices vertical required" data-condition="`#tfa_3`"><span class="oneChoice"><input type="radio" value="tfa_65" class="" id="tfa_65" name="tfa_64" aria-required="true" aria-labelledby="tfa_65-L" data-tfa-labelledby="tfa_64-L tfa_65-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_65-L" for="tfa_65"><span class="input-radio-faux"></span>I would like to be contacted by phone</label></span><span class="oneChoice"><input type="radio" value="tfa_66" class="" id="tfa_66" name="tfa_64" aria-required="true" aria-labelledby="tfa_66-L" data-tfa-labelledby="tfa_64-L tfa_66-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_66-L" for="tfa_66"><span class="input-radio-faux"></span>I would like to be contacted by email</label></span><span class="oneChoice"><input type="radio" value="tfa_67" class="" id="tfa_67" name="tfa_64" aria-required="true" aria-labelledby="tfa_67-L" data-tfa-labelledby="tfa_64-L tfa_67-L" data-tfa-parent-id="tfa_64"><label class="label postField" id="tfa_67-L" for="tfa_67"><span class="input-radio-faux"></span>Please do not contact me</label></span></span></div> </div> <div class="oneField field-container-D " id="tfa_55-D" role="group" aria-labelledby="tfa_55-L" data-tfa-labelledby="-L tfa_55-L"><div class="inputWrapper"><span id="tfa_55" class="choices vertical "><span class="oneChoice"><input type="checkbox" value="tfa_56" class="" id="tfa_56" name="tfa_56" aria-labelledby="tfa_56-L" data-tfa-labelledby="tfa_55-L tfa_56-L" data-tfa-parent-id="tfa_55"><label class="label postField" id="tfa_56-L" for="tfa_56"><span class="input-checkbox-faux"></span>I would like to receive relevant content from KONE including marketing messages via email</label></span></span></div></div> <div class="htmlSection" id="tfa_60"><div class="htmlContent" id="tfa_60-HTML">Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our <a href="https://www.kone.ca/en/privacy-statement.aspx" style="font-size:17px; font-family:KONE;">Privacy Statement</a>.</div></div> </div> </div> <input type="hidden" id="tfa_73" name="tfa_73" value="empty_adobe_id" class=""><input type="hidden" id="tfa_76" name="tfa_76" value="empty_campaign_data" class=""><input type="hidden" id="tfa_106" name="tfa_106" value="Last-Visited-Page" class=""><input type="hidden" id="tfa_96" name="tfa_96" value="empty_sf_id" class=""><input type="hidden" id="tfa_98" name="tfa_98" value="empty_sf_email" class=""><input type="hidden" id="tfa_100" name="tfa_100" value="tfa_first_name-tfa_28 " class=""><input type="hidden" id="tfa_102" name="tfa_102" value="tfa_last_name-tfa_29" class=""><input type="hidden" id="tfa_104" name="tfa_104" value="tfa_email-tfa_31" class=""><input type="hidden" id="tfa_108" name="tfa_108" value="empty_page_id" class=""><input type="hidden" id="tfa_112" name="tfa_112" value="empty_countryLanguage" class=""><input type="hidden" id="tfa_114" name="tfa_114" value="empty_mode" class=""><input type="hidden" id="tfa_74" name="tfa_74" value="" class="formula=Notification"><input type="hidden" id="tfa_77" name="tfa_77" value="" class="formula=category"><input type="hidden" id="tfa_115" name="tfa_115" value="CA-EN-General-contact-form" class="calc-InitiativeID"><div class="actions" id="779-A" data-contentid="submit_button"> <div id="google-captcha" style="display: none"> <br><div class="captcha"> <div class="oneField"> <div class="g-recaptcha" id="g-recaptcha-render-div"></div> <div class="g-captcha-error"></div> <br> </div> <div class="captchaHelp">reCAPTCHA helps prevent automated form spam.<br> </div> <div id="disabled-explanation" class="captchaHelp" style="display: none">The submit button will be disabled until you complete the CAPTCHA.</div> </div> </div> <input type="submit" data-label="Submit" class="primaryAction" id="submit_button" value="Submit"> </div> <div style="clear:both"></div> <input type="hidden" value="810-b4052869156a75dbdf214db5d9457381" name="tfa_dbCounters" id="tfa_dbCounters" autocomplete="off"><input type="hidden" value="779" name="tfa_dbFormId" id="tfa_dbFormId"><input type="hidden" value="" name="tfa_dbResponseId" id="tfa_dbResponseId"><input type="hidden" value="0a428b5d7e2ef3f55a7229d77bf5daae" name="tfa_dbControl" id="tfa_dbControl"><input type="hidden" value="" name="tfa_dbWorkflowSessionUuid" id="tfa_dbWorkflowSessionUuid"><input type="hidden" value="1732391232" name="tfa_dbTimeStarted" id="tfa_dbTimeStarted" autocomplete="off"><input type="hidden" value="27" name="tfa_dbVersionId" id="tfa_dbVersionId"><input type="hidden" value="" name="tfa_switchedoff" id="tfa_switchedoff"> </form> </div></div><div class="wFormFooter"><p class="supportInfo"><br></p></div> <p class="supportInfo" > </p> </div> <script id="analytics-collector-script" type="text/javascript" src="https://kone.tfaforms.net/dist/analytics/data-collector.7d8063f6d7e0501034b5.js" data-customer-id="1199" data-endpoint="https://analytics.formassembly.com/v1/traces" ></script> </div> </div> </section> </main> <input type="hidden" id="cookiepopupversion" name="cookiepopupversion" value="v1" /> <section class="cookie-law hide bg-sand" data-host="www.kone.ca" data-cookie-url="/api/cookie" data-cookie-value-url="/api/cookievalue" id="item-8936" data-swiftype-index="false"> <header> </header> <div> <section> <div> <div><p>This site uses cookies in order to provide you with the best user experience. You consent to the use of cookies by continuing the use of the site without changing your browser settings. You can change your browser settings and preferences at any time. For further information on cookies, please see our <a title="Privacy Statement" href="/en/privacy-statement.aspx">privacy statement</a>.</p></div> <a href="#" class="button cta btn btn-primary btn-big"> <span>Accept</span> </a> </div> </section> </div> </section>  <footer class="kone-footer"> <div class="container"> <section class="footer__top px-7 px-md-0"> <div> <div class="logo"> <a href="/en/"> <img src="/en/Images/KONE_logo_white_tcm92-121991.svg?v=1" class="lazyloaded" title="KONE" alt="Img_KONE_New_Brand_Logo_White" onerror="cdnFallback(this)" width="100" height="25" /> </a> </div> <div class="quicklinks"> <div class="title">Quick Links</div> <ul> <li><a href="https://www.kone.ca/en/about-us/contact-us/">Contact us</a></li> <li>Working at KONE</li> <li><a href="https://www.kone.com/en/supplier-information.aspx">For Suppliers</a></li> </ul> </div> <div class="logo-tagline"> <a href="/en/"> <img src="/en/Images/KONE_tagline_white_tcm92-121993.svg?v=1" class="lazyloaded" 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