Managed AWS

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marker--page">Service</span> <h1 class="page-title" itemprop="name"> Managed AWS </h1> <div class="service-logo"> </div> <div class="service-header__banner"> <figure class="media field field-type-image"> <div class="media__inner"> <img typeof="foaf:Image" src="http://web.archive.org/web/20220613101838im_/https://www.jisc.ac.uk/sites/default/files/managed-aws-service-banner.png" alt="Male colleagues using laptop at business conference"/> <div class="media__attribution"> <div class="media__attribution__title"> <span class="ico ico-i">Creative Commons attribution information</span> </div> <div about="https://www.jisc.ac.uk/sites/default/files/managed-aws-service-banner.png" class="media__attribution__info"> <div xmlns:cc="http://creativecommons.org/ns#" xmlns:dct="http://purl.org/dc/terms/" class="last-child"> <div property="cc:title" class="cc__title"><a property="dct:title" rel="cc:attributionURL" href="http://web.archive.org/web/20220613101838/https://www.gettyimages.co.uk/detail/photo/male-colleagues-using-laptop-at-business-conference-royalty-free-image/1200930315">Male colleagues using laptop at business conference</a></div><div class="cc__author">©<span property="cc:attributionName">SolStock</span> via <span>Getty Images</span></div><div class="cc_license last-child">All rights reserved</div> </div> </div> </div> </div> </figure> </div> <div class="row"> <div class="col span-6"> <p class="field field-type-text-long service-header__summary l-gutter--right">Get the most out of your investment in Amazon Web Services (AWS) cloud.</p> </div>  <div class="col span-6"> <div class="contact-panel contact-panel--has-callout-top"> <a class="contact-panel__callout contact-panel__callout--top" href="http://web.archive.org/web/20220613101838/https://www.jisc.ac.uk/contact/your-account-manager"> <em> </em><span itemprop="email">Contact your account manager to get started</span> </a> <div class="c-contact-panel__contact-details"> <p class="visuallyhidden">For enquiries contact:</p> <ul> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20220613101838/mailto:cloud@jisc.ac.uk" itemprop="email"><i aria-hidden="true" class="fas fa-envelope c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">cloud@jisc.ac.uk</span></a> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="tel:03003002212"><i aria-hidden="true" class="fas fa-phone c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">0300 300 2212</span></a> </li> </ul> </div> </div>  </div>  </div>  <div class="row break-contact-panel article-full"> <div class="article-full__body"> <div class="product-service-body col span-9"> <div class="field field-type-text-long"> <h2>About managed AWS</h2><p> <figure class="media media-element media--right file-default"> <div class="media__inner"> <img style="width: 200px; height: 248px;" data-delta="12" typeof="foaf:Image" src="http://web.archive.org/web/20220613101838im_/https://www.jisc.ac.uk/sites/default/files/aws-advanced-consulting-partner-public-sector-logo-200x248-more-border.png" alt="" title=""/> <div class="media__attribution"> <div class="media__attribution__title"> <span class="ico ico-i">Creative Commons attribution information</span> </div> <div about="" class="media__attribution__info"> <div xmlns:cc="http://creativecommons.org/ns#" xmlns:dct="http://purl.org/dc/terms/" class="last-child"> <div property="cc:title" class="cc__title">AWS advanced consulting partner public sector logo</div> </div> </div> </div> </div> </figure> </p><p>Your decision to invest in AWS’s market-leading cloud platform of over 200 services - including infrastructure technologies like compute, storage and databases, and emerging technologies such as machine learning, artificial intelligence and analytics - will make web-scale computing easier for your developers and service providers.</p><p>But you still might find it hard to find the time and head space to focus on delivering your organisation’s digital transformation. It may be easier to carve out the time you need if you hand responsibility for day-to-day management of your AWS environment to our managed AWS service delivery team.</p><h2>Managed services – choose your level of support</h2><h3>Core managed service</h3><p>If you’re planning to continue to manage aspects of your AWS environments for yourselves, opting for our core managed service could be a good bet. It provides:</p><ul><li>First-line support for AWS compute, storage, networking, security, identity and compliance, and escalation to AWS Developer Support or AWS Business Support (where purchased)</li><li>A service desk – for change requests and incident handling</li><li>Configuration and management of EC2 instance patching and anti-malware</li><li>Monitoring of EC2 instances – (memory, CPU, disk, network traffic), CloudWatch dashboards, uptime monitoring and alerting)</li><li>Monthly monitoring and reporting – on patching, incident management, security and compliance, cost optimisation and availability</li></ul><p>And if you need patching and monitoring, just ask – it’s yours, at no extra cost.</p><h3>Enhanced managed service</h3><p>Or go for an enhanced managed service if you’d like to include more:</p><ul><li>Enhanced 24/7 monitoring and proactive alerts if your public-facing web services hosted on AWS become unavailable, with a monthly report detailing their overall availability</li><li>Automated power on/off scheduling for selected EC2 instances to help minimise your AWS costs</li><li>Managed backup – for EC2 and RDS instances – configuration and scheduling of lifecycle and retention policies</li><li>Enhanced anti-malware – for critical applications and services – COTS anti-malware config, reporting, monitoring and alerting</li><li>Monthly calls to talk about any issues with key members of the support team (eg your Jisc account manager, managed service manager or an AWS solution architect)</li><li>Two days’ free consultancy annually with our AWS solution architects or cloud consultants (split into half-day sessions if you prefer)</li><li>Annual security review of your AWS infrastructure</li></ul><h4>Optional extras for the enhanced managed service</h4><ul><li>Enhanced security – longer log retention, CIS Level 2 benchmarking, AWS Service Control Policies, AWS WAF and enhanced endpoint protection</li></ul><h3>Managed services billing portal</h3><p>Billing features for core and enhanced service options:</p><ul><li>Cost monitoring</li><li>Pre-payment options</li><li>Management of credits</li><li>SAML 2 support</li></ul><h2>Support that meets your needs, whatever your stage of cloud maturity</h2><p>Make sure your <strong>service level agreement is watertight</strong>. Procuring through Jisc gives you access to AWS’ strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between AWS and your organisation.</p><p><strong>Optimise efficiencies</strong> with personalised monthly recommendation reports that help you save money and keep you up to date on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your AWS accounts. You’ll also get monthly reports on service incidents and patching.</p><p>Get <strong>expert help and advice </strong>whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.</p><h2>Always on</h2><p>Getting help is simple with managed AWS. Your IT support team needs just one point of contact. It’s us!</p><p>We triage calls about service issues via our ITSM web portal and pass them on to AWS if required. Pass your billing, subscription and other issues to us, too.</p><p><a href="http://web.archive.org/web/20220613101838/https://repository.jisc.ac.uk/8378/1/jisc-cloud-solutions-access-to-your-data-on-aws.pdf">Read more about our access to your data on AWS (pdf)</a>.</p><h2>Procurement frameworks</h2><p>Jisc's cloud solutions team can support your procurement processes. For example, we can provide members and customers with AWS products and services through the <a href="http://web.archive.org/web/20220613101838/https://www.digitalmarketplace.service.gov.uk/">digital marketplace G-Cloud framework</a>, <a href="http://web.archive.org/web/20220613101838/https://www.jisc.ac.uk/ocre-and-aws-cloud">OCRE framework</a>, <a href="http://web.archive.org/web/20220613101838/https://aws.amazon.com/blogs/publicsector/one-government-value-agreement-accelerating-cloud-adoption-innovation-across-uk-government/">OGVA</a> and by direct award.</p><p>Please <a href="http://web.archive.org/web/20220613101838/https://www.jisc.ac.uk/contact/your-account-manager">speak to your account manager</a> or contact <a href="http://web.archive.org/web/20220613101838/mailto:cloud@jisc.ac.uk">cloud@jisc.ac.uk</a> for further details.</p><div class="signpost--highlight article-full__body" style="background: #EEE5EE; border: 2px solid #737;"><h3 style="margin-top: 10px;">Case study: providing a robust digital lifeline for people in crisis</h3><p> <figure class="media media-element media--left file-default"> <div class="media__inner"> <img style="height: 113px; width: 200px;" data-delta="3" typeof="foaf:Image" src="http://web.archive.org/web/20220613101838im_/https://www.jisc.ac.uk/sites/default/files/samaritans-volunteer-on-phone.png" alt="" title=""/> <div class="media__attribution"> <div class="media__attribution__title"> <span class="ico ico-i">Creative Commons attribution information</span> </div> <div about="" class="media__attribution__info"> <div xmlns:cc="http://creativecommons.org/ns#" xmlns:dct="http://purl.org/dc/terms/" class="last-child"> <div property="cc:title" class="cc__title">Samaritans volunteer on the phone</div><div class="cc__author">©<span property="cc:attributionName">Samaritans</span></div><div class="cc_license last-child"><a rel="license" href="http://web.archive.org/web/20220613101838/http://creativecommons.org/licenses/by-nc-nd/3.0">CC BY-NC-ND</a></div> </div> </div> </div> </div> </figure> </p><p style="font-weight: 300;">Samaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users. <a href="http://web.archive.org/web/20220613101838/https://repository.jisc.ac.uk/8381/1/samaritans-case-study-a-robust-digital-lifeline-for-people-in-crisis.pdf">Read how Jisc helped Samaritans with their cloud migration (pdf)</a>.</p></div><h3>Our partnership with AWS</h3><p>As an AWS Consulting Partner and AWS Government Reseller with extensive expertise in the AWS platform we can support you through procurement, design, and delivery of AWS with a support wrapper and ongoing full life-cycle management.</p><p><a href="http://web.archive.org/web/20220613101838/https://www.jisc.ac.uk/cloud/partnerships/aws">Visit our AWS partner page for more information</a>.</p><p> </p> </div> </div> </div> </div> </header>  </div>  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