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Women's Hospital" href="/research">Research</a> </li> </ul> </div> </nav> </header><p id="skip-header" class="visually-hidden">Header Skipped.</p> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionj2veiog8"> <div class="row iw_row iw_stretch" id="rowj2veiog9"> <div class="iw_columns col-lg-12" id="colj2veioga"> <div class="iw_placeholder" id="iw_placeholder1495171520071"> <div class="iw_component" id="iw_comp1515418236944"> <style>#iw_comp1515418230396{}</style><style>#iw_comp1515418230396{}</style><section aria-describedby="hero__title--s4" role="region" title="" class="hero hero--sectional component" style="background-image: url(/assets/BWH/radiology/images/brain-imaging.jpg)"> <div class="hero__content"> <div class="container"> <div class="hero__wrap"> <span class="hero__subtitle"></span> <h2 class="hero__title" id="hero__title--s4">Department of Radiology</h2> <div class="hero__buttons"> <span class="hero__phone"></span> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionjbc7r6ur"> <div class="row iw_row iw_container" id="rowjbc7r6us"> <div class="iw_columns col-lg-12" id="coljbc7r6ut"> <div class="iw_component" id="iw_comp1511964888397"> <style>#iw_comp1511964888397{}</style><style>#iw_comp1511964888397{}</style><div class="breadcrumbs component"> <div > <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a href="/" class="breadcrumbs__link" title="Home">Home</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Departments & Services" href="/services">Departments & Services</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Radiology" href="/radiology">Radiology</a> </li> <li class="breadcrumbs__item">For Patients and Families</li> </ul> <a class="breadcrumbs__back-link" title=" Radiology" href="/radiology">Back to Radiology</a> </div> </div> </div> </div> </div> </div> <div class="container-fluid iw_section" id="sectionj2veiogk"> <div class="row iw_row iw_container" id="rowj2veiogl"> <div class="iw_columns col-lg-12" id="colj2veiogm"> <div class="row iw_row" id="rowj2veiogo"> <div class="iw_columns col-lg-9 content-has-sidebar" id="colj2veiogq"> <div class="iw_component" id="iw_comp1495171520087"> <style>#iw_comp1495171520087{}</style><span id="skipContent"></span><h1 class="page-title">For Radiology Patients and Families </h1> </div> <div class="iw_placeholder" id="iw_placeholder1496845733721"> <div class="iw_component" id="iw_comp1501754684954"> <style>#iw_comp1508806649649{}</style><div class="rich-text component " style="" id="" ><span><p>Most radiology exams require a referral order from your doctor. If your doctor is a Mass General Brigham physician, she or he will make the order in our electronic order-entry system and will also schedule the appointment for the time and location you choose. Physicians who are not part of the Mass General Brigham network will need to fax your imaging exam order to us. After that is done, you can then call us to schedule your appointment. You can also call Radiology Scheduling to change your appointment. If you call when the office is closed (business hours are listed below), leave a message and your call will be returned the morning of the next business day.</p> <p>Women who are due for their annual screening mammogram do not need a doctor’s referral and can schedule the appointment themselves by calling Radiology Scheduling.</p></span></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520092"> <div class="iw_component" id="iw_comp1501754684953"> <style>#iw_comp1501754684953{}</style><style>#iw_comp1579050099160{}</style><div data-component="accordion" class="drawer"> <h3>Radiology Topics</h3> <div class="drawer__section"> <a class="drawer__toggle" href="#">Radiology Scheduling</a> <div class="drawer__content rich-text component"><ul> <li>Phone: (617) 732-6248 or (866) 345-9729 (toll-free)</li> <li>Fax: (978) 352-9015</li> <li>Email: <a href="mailto:bwhradiologyschedulers@partners.org">bwhradiologyschedulers@partners.org</a></li> <li>Hours: 7:00am - 5:00pm, Monday - Friday (excluding holidays)</li> </ul></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Pre-authorization for Imaging Exams</a> <div class="drawer__content rich-text component"><p>Most insurance companies require pre-authorization for imaging exams to be performed. If you have questions regarding pre-authorization requirements, please call the customer service number on the back of your insurance card. If pre-authorization is required, that process will be initiated by the physician who ordered your imaging exam.</p> <p>If you do not have insurance, the BWH Financial Counseling Office can assist you with the MassHealth/Medicaid application process.</p> <ul> <li>Phone: (617) 732-7005 or (866) 736-1510 (toll-free)</li> </ul></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Getting Copies of Your Images</a> <div class="drawer__content rich-text component"><table> <tbody> <tr> <td> <p style="color: red;"><strong>Note: The Image Service Center office will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19 until further notice.</strong></p> <p>Patients can request a copy of their images on a CD by e-mailing, faxing or mailing a signed copy of the <a href="/assets/BWH/radiology/pdfs/images-request-form.pdf" target="_blank" rel="noopener noreferrer">release form</a> to the Image Service Center.</p> <p><strong>Image Service Center<br /></strong>Brigham and Women's Hospital<br />Department of Radiology<br />75 Francis Street, Boston, MA 02115<br />Phone: (617) 732-7180 | Fax: (617) 732-5300<br />E-mail: <a href="mailto:ImageServiceCenter@bwh.harvard.edu">ImageServiceCenter@bwh.harvard.edu</a></p> <p>If patients have questions regarding a specific release, please contact the Image Service Center at <strong>(617) 732-7180</strong>.</p> </td> </tr> </tbody> </table> <p>If your imaging exam was performed at BWH or one of our community-based locations, your images and reports are saved to your electronic medical record within four hours after completion of your exam. You can get a copy of your images on a CD at the BWH Image Service Center or any of our community-based locations. You will need to complete a <a title="Image Request Form" href="/assets/BWH/radiology/pdfs/images-request-form.pdf" target="_blank" rel="noopener noreferrer">release form</a>, which you can bring with you or fax prior to pick-up. You will also need to provide positive identification to receive your images.</p> <p><strong>Image Service Center</strong></p> <ul> <li>Phone: (617) 732-7180</li> <li>Fax: (617) 732-5300</li> <li>Hours: 8:00am - 4:30pm, Monday - Friday (excluding holidays)</li> </ul></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Getting Copies of Your Radiology Reports or Medical Record</a> <div class="drawer__content rich-text component"><p>Radiology reports are available for viewing in your Patient Gateway account. If you are not enrolled in Patient Gateway, please <a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?" target="_blank" rel="noopener noreferrer">click here to enroll</a>. You may also request copies of your medical record by submitting an electronic request via Patient Gateway under <strong><em class="">Health>Health Tools>Request Records</em></strong>.</p> <p>To submit a paper request for copies of your medical record, please go to <a title="How to request copies of medical records" href="https://www.massgeneralbrigham.org/patient-information/request-medical-records" target="_blank" rel="noopener noreferrer">massgeneralbrigham.org/patient-information/request-medical-records</a> to access a Release of Information Authorization form and instructions.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Scheduling Appointments with Other Hospital Departments</a> <div class="drawer__content rich-text component"><p>Patients seeking information about the hospital, or wishing to schedule an appointment with a BWH physician -</p> <p><strong>Patient Referral Service</strong></p> <ul> <li>Phone: (800) 294-9999</li> <li>Hours: 8:00 am - 5:30 pm, Monday through Friday</li> </ul> <p>Patient referral representatives can help patients choose an appropriate physician and then schedule an initial appointment with that physician. For your convenience, bilingual patient referral representatives are on staff.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Online Specialty Consultations</a> <div class="drawer__content rich-text component"><p>In most states and countries, patients in collaboration with their physicians can arrange remote, secure and confidential specialty consultations through <a href="https://poso.partners.org/" target="_blank" rel="noopener noreferrer">Online Specialty Consultations Service</a>.</p></div> </div> <div class="drawer__section"> <a class="drawer__toggle" href="#">Patient Gateway</a> <div class="drawer__content rich-text component"><p><a href="https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?" target="_blank" rel="noopener noreferrer">Patient Gateway</a><strong> is a secure and convenient online tool that allows patients to:</strong></p> <ul> <li>Communicate with your doctors</li> <li>Schedule appointments</li> <li>Request prescription renewals</li> <li>Receive test results</li> <li>Request insurance referrals</li> <li>View your health record information</li> <li>Update mailing address and other demographic data</li> </ul> <p><a title="Learn more about using Patient Gateway" href="/patients-and-families/patients/using-patient-gateway">Learn more about Patient Gateway</a></p></div> </div> </div> </div> </div> <div class="row iw_row" id="rowj2veioh2"> <div class="iw_columns col-lg-6" id="colj2veioh3"> <div class="iw_placeholder" id="iw_placeholder1495171520094"></div> </div> <div class="iw_columns col-lg-6" id="colj2veioh4"> <div class="iw_placeholder" id="iw_placeholder1495171520095"></div> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520096"> <div class="iw_component" id="iw_comp1505997816874"> <style>#iw_comp1505997816874{}</style><style>#iw_comp1505997816874{}</style><a class="promofix" href="/patients-and-families/patient-resources/interpreter-services" title="Learn more about interpreter services at Brigham and Women’s Hospital. "> <div class="promo promo--image-left rich-text component promohover"> <div class="promo__image"> <img src="/assets/BWH/patients-and-families/images/pandf-interpreter-services-700x400.jpg" alt="Interpreter services are available for all patients and visitors at Brigham and Women’s Hospital. "></div> <div class="promo__content"> <h3 class="promo__title">Interpreter Services</h3> <div class="promo__text"><p>Interpreter services for non-English speaking and hearing impaired patients are important to quality health care.</p></div> <span class="promo__cta">Learn More</span> </div> </div> </a> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520097"></div> <div class="iw_placeholder" id="iw_placeholder1495171520098"> <div class="iw_component" id="iw_comp1512521332809"> <style>#iw_comp1512521332809{}</style><style>#iw_comp1512521332809{}</style><a class="promofix" href="/patients-and-families/visitors" title="Learn more about getting to and visiting patients at Brigham and Women’s Hospital."> <div class="promo hover promo--image-left rich-text component promohover"> <div class="promo__image"> <img src="/assets/BWH/visitors-promo-700x400.jpg" alt="Resources for international patients visiting Brigham and Women’s Hospital."></div> <div class="promo__content"> <h3 class="promo__title">Visitors</h3> <div class="promo__text"><p>What you need to know about getting to and visiting BWH.</p></div> <span class="promo__cta">Learn More</span> </div> </div> </a> </div> </div> <div class="iw_placeholder" id="iw_placeholder1495171520099"></div> <div class="iw_placeholder" id="iw_placeholder1495171520100"></div> <div class="iw_placeholder" id="iw_placeholder1508806660228"></div> <div class="iw_placeholder" id="iw_placeholder1508806660229"></div> <div class="row iw_row" id="rowj2veioh6"> <div class="iw_columns col-lg-6" id="colj2veioh7"> <div class="iw_placeholder" id="iw_placeholder1495171520101"></div> </div> <div class="iw_columns col-lg-6" id="colj2veioh8"> <div class="iw_placeholder" id="iw_placeholder1495171520105"></div> </div> </div> </div> <div class="iw_columns col-lg-3 content-sidebar" id="colj2veiogp"> <div class="iw_component" id="iw_comp1495171520083"> <style>#iw_comp1495171520083{}</style><style>#iw_comp1495171520083{}</style><div class="sidebar component" > <h3 class="sidebar__title">Radiology</h3> <nav aria-describedby="sidebar-navigation-title" role="navigation" class="sidebar__navigation"> <a href="#skipContent" class="visually-hidden" id="sidebar-navigation-title">Skip navigation</a> <ul class="sidebar__list"> <li class="sidebar__item"> <a class="sidebar__link" title="About Us" href="/radiology/about-radiology-department">About Us</a> </li> <li class="sidebar__item"> <a class="sidebar__link" title="Services" href="/radiology/diagnostic-and-interventional-radiology-services">Services</a> </li> <li class="sidebar__item sidebar__item--active">For Patients and Families</li> <li class="sidebar__item"> <a class="sidebar__link" title="For Medical Professionals" href="/radiology/for-medical-professionals">For Medical Professionals</a> </li> <li class="sidebar__item"> <a class="sidebar__link" title="Education and Training" href="/radiology/education-and-training">Education and Training</a> </li> <li 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