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framework</a></li> </ul> </div> </div> </nav> </div> </div> </header> <main id="main" class="jsMainContent" role="main"> <div class="inner l-pull-left featured top-bar"> <div class="l-centre-offset row"> </div> </div> <section class="t-products-and-services"> <div class="inner"><div id="target-space"></div></div>  <div class="inner l-pull-left featured top-bar"> <div class="c-service-gutter__right"> <div class="l-centre-offset">  <header class="service-header service-header--has-banner" itemscope itemtype="http://schema.org/Organization"> <span class="marker marker--page">Service</span> <h1 class="page-title" itemprop="name"> Critical services protection </h1> <div class="service-logo"> </div> <div class="service-header__banner"> <figure class="media field field-type-image"> <div class="media__inner"> <img typeof="foaf:Image" src="http://web.archive.org/web/20220205180610im_/https://www.jisc.ac.uk/sites/default/files/enhanced-ddos-service-banner1.png" alt="Studying data on screen"/> <div class="media__attribution"> <div class="media__attribution__title"> <span class="ico ico-i">Creative Commons attribution information</span> </div> <div about="https://www.jisc.ac.uk/sites/default/files/enhanced-ddos-service-banner1.png" class="media__attribution__info"> <div xmlns:cc="http://creativecommons.org/ns#" xmlns:dct="http://purl.org/dc/terms/" class="last-child"> <div property="cc:title" class="cc__title"><a property="dct:title" rel="cc:attributionURL" href="http://web.archive.org/web/20220205180610/https://www.istockphoto.com/gb/photo/watching-global-screen-gm1022150556-274441984">Studying data on screen</a></div><div class="cc__author">©<span property="cc:attributionName">Laurence Dutton</span> via <span>iStock</span></div><div class="cc_license last-child">All rights reserved</div> </div> </div> </div> </div> </figure> </div> <div class="row"> <div class="col span-6"> <p class="field field-type-text-long service-header__summary l-gutter--right">Need to protect business-critical services from targeted <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> attacks? Our critical services protection service is fast, focused, and responds 24/7 – giving you extra peace of mind.</p> </div>  <div class="col span-6"> <div class="contact-panel contact-panel--has-callout-top"> <a class="contact-panel__callout contact-panel__callout--top" href="http://web.archive.org/web/20220205180610/https://www.jisc.ac.uk/contact/your-account-manager"> <em> </em><span itemprop="email">Contact your account manager</span> </a> <div class="c-contact-panel__contact-details"> <ul> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="tel:03003002212"><i aria-hidden="true" class="fas fa-phone c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">0300 300 2212</span></a> </li> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20220205180610/mailto:securityservices@jisc.ac.uk" itemprop="email"><i aria-hidden="true" class="fas fa-envelope c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">securityservices@jisc.ac.uk</span></a> </li> <li class="c-contact-panel__contact-details-item"> <a class="c-contact-panel__contact-details-link" href="http://web.archive.org/web/20220205180610/https://cybersecurity.jisc.ac.uk/"><i aria-hidden="true" class="fas fa-external-link c-contact-panel__contact-details-link-icon"></i> <span class="c-contact-panel__contact-details-link-text">Visit the cyber security portal</span></a> </ul> </div> </div>  </div>  </div>  <div class="row break-contact-panel article-full"> <div class="article-full__body"> <div class="product-service-body col span-9"> <div class="field field-type-text-long"> <h2>About critical services protection</h2><p>As part of your Janet Network connection, we offer a <a href="/web/20220205180610/https://www.jisc.ac.uk/ddos-mitigation">foundation level of DDoS mitigation</a> to everyone. This service provides basic mitigation against <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> attacks on your Janet connection.</p><p>But do you have additional requirements from your <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> mitigation, such as the need to protect specific, business critical services? Do you need to show you’re doing as much as you can to maintain business continuity at critical times, such as clearing, the start of the academic year or during peak operating months?</p><p>If so, we suggest our critical services protection service – which offers <strong>out-of-hours coverage</strong>, <strong>customisable protection</strong> of your externally-facing services and <strong>fast <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> mitigation response times</strong> including the option of permanent mitigation.</p><p>By choosing critical services protection, you can show you’re doing what you can to maintain access to business-critical services – helping you to maintain your organisation’s reputation and protect the bottom line.</p><h3>Services we can protect</h3><ul><li>Web</li><li>Email</li><li>Telephony/<span class="lexicon-term has-tooltip" title="session initiation protocol"><abbr title="session initiation protocol">SIP</abbr></span></li><li><span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span></li><li><span class="lexicon-term has-tooltip" title="virtual private network"><abbr title="virtual private network">VPN</abbr></span></li><li><span class="lexicon-term has-tooltip" title="active directory federation services"><abbr title="active directory federation services">ADFS</abbr></span></li><li>Bespoke options such as firewalls</li></ul><aside class="article-full__callout article-full__callout--right"><div class="article-full__body" style="margin-top: 0px;"><h2 style="margin-top: 0px;">Protection when you need it - for <span class="lexicon-term has-tooltip" title="further education"><abbr title="further education">FE</abbr></span> and <span class="lexicon-term has-tooltip" title="higher education"><abbr title="higher education">HE</abbr></span></h2><p>In addition to offering year-round protection of your critical business services (including your website, email, telephony/<span class="lexicon-term has-tooltip" title="session initiation protocol"><abbr title="session initiation protocol">SIP</abbr></span>, DNS, VPN or <span class="lexicon-term has-tooltip" title="active directory federation services"><abbr title="active directory federation services">ADFS</abbr></span>) we also offer four-month protection packages. With banded pricing per protected service starting from as little as <strong>£275 for <span class="lexicon-term has-tooltip" title="further education"><abbr title="further education">FE</abbr></span></strong> and <strong>£900 for <span class="lexicon-term has-tooltip" title="higher education"><abbr title="higher education">HE</abbr></span></strong>, this allows you to protect your services when it matters most, such as during clearing and enrolment, or at any other time you choose. </p><p style="margin-bottom: 0px;">If you have already subscribed to year-round critical services protection, the four-month package also allows you to enhance the level of protection you have in place. For example, you may wish to add <span class="lexicon-term has-tooltip" title="virtual private network"><abbr title="virtual private network">VPN</abbr></span> protection to allow staff and students to work uninterrupted away from campus, securely accessing critical business systems whilst working remotely.</p></div></aside><h2>How does critical services protection help my organisation?</h2><p>Critical services protection offers a range of options to help you mitigate <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> attacks targeted at your services more quickly and in a more customisable way, compared to our foundation service which protects your Janet connection. </p><h3>Faster <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> mitigation</h3><p>By reacting quickly to a <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> attack, critical services protection reduces the window of time in which an attack can disrupt your services.<br/>You can select one of two reaction levels:</p><ul><li><strong>Fast </strong>- this reaction level offers mitigation within four minutes</li><li><strong>Instant </strong>- with ‘always-on’ instant reaction, your traffic is routed permanently via the mitigation service, so there’s no delay in defence.</li></ul><p>These automated services react 24/7, helping you prevent disruption from out-of-hours attacks.</p><h3>Customisable options to suit your needs</h3><p>Critical services protection is customisable – letting you detect attacks more accurately and mitigate them more effectively. You can select either pre-configured or bespoke mitigation:</p><ul><li><strong>Pre-configured</strong> - choose from a selection of profiles designed to protect a selection of common services, such as web servers or <span class="lexicon-term has-tooltip" title="domain name system"><abbr title="domain name system">DNS</abbr></span> – using alert triggers and mitigation responses designed by Jisc security analysts to be suitable for most needs</li><li><strong>Bespoke </strong>- customise your protection further, adjusting parameters with the help of a security analyst. For example:<ul><li>Add protection for external-facing services not normally included in pre-configured profiles (such as internet-facing file transfer or a service unique to your institution)</li><li>Customise protection to include or exclude specific domains or URLs</li></ul></li></ul><p>If you select a bespoke option, this gives you access to in-depth reporting via our <a href="http://web.archive.org/web/20220205180610/https://cybersecurity.jisc.ac.uk/">cyber security portal</a>.</p><h3>Part of a suite of security services</h3><p>Critical services protection is part of our <a href="/web/20220205180610/https://www.jisc.ac.uk/cyber-security">suite of security services</a>. These are designed to defend the Janet Network, to protect your organisation, and to help you to protect your organisation yourself.</p><h3>Cyber security portal</h3><p>Gain insight to your network security delivered via Janet, including <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> mitigation data, via our <a href="http://web.archive.org/web/20220205180610/https://cybersecurity.jisc.ac.uk/">cyber security portal</a>. Your dashboard provides information about your network traffic in relation to <span class="lexicon-term has-tooltip" title="distributed denial of service"><abbr title="distributed denial of service">DDoS</abbr></span> attacks, alerts and in-progress or past mitigations.</p><div class="signpost--highlight article-full__body" style="background: #EEE5EE; border: 2px solid #737;"><h3 style="margin-top: 0px;">Case study: Kingston University</h3><p>Clearing at Kingston University is as busy as the Black Friday sales and they needed to reduce the risks and make resilient systems even stronger.</p><p><a href="http://web.archive.org/web/20220205180610/https://repository.jisc.ac.uk/8445/1/case-study-kingston-university-critical-services-protection.pdf">Find out how they have adopted a variety of technologies to deal with evolving security threats and why they chose critical services protection (pdf)</a>.</p></div><h2>Find out more</h2><p>To find out more and to arrange a scoping call, contact <a href="http://web.archive.org/web/20220205180610/mailto:securityservices@jisc.ac.uk">securityservices@jisc.ac.uk</a> or speak to <a href="/web/20220205180610/https://www.jisc.ac.uk/contact/your-account-manager">your account manager</a>.</p><section class="is-collapsible is-collapsible--blue user-created "><h3 class="cx_collapsibles__trigger">How to buy</h3><div class="cx_collapsibles__target"><p> <figure class="media media-element media--right file-default"> <div class="media__inner"> <img alt="Crown Commercial Service supplier logo" style="width: 135px; height: 100px;" data-delta="11" typeof="foaf:Image" src="http://web.archive.org/web/20220205180610im_/https://www.jisc.ac.uk/sites/default/files/crown-commercial-service-logo-150-colour.png" title=""/> </div> </figure> </p><p>Eligible Jisc members can purchase critical services protection direct from Jisc, however Jisc have been appointed as an approved supplier on the Crown Commercial Services dynamic purchasing system (<span class="lexicon-term has-tooltip" title="dynamic purchasing system"><abbr title="dynamic purchasing system">DPS</abbr></span>).</p><p>The benefit for our members in purchasing through the DPS is that it allows public sector buyers to procure an extensive variety of cyber security services from a range of pre-qualified suppliers.</p><p><a href="http://web.archive.org/web/20220205180610/https://www.crowncommercial.gov.uk/agreements/RM3764.3">Visit the Crown Commercial Service (CCS) website for more information</a>. The ‘how to buy’ section gives full details for registering as a buyer and navigating through the process.</p><p>Once registered, to find critical services protection in the list of suppliers, enter the search terms “threat intelligence” or “cyber incident response".</p><p>The CCS run regular webinars for customers explaining what and how to buy from the new cyber security <span class="lexicon-term has-tooltip" title="dynamic purchasing system"><abbr title="dynamic purchasing system">DPS</abbr></span>. <a href="http://web.archive.org/web/20220205180610/https://www.eventbrite.co.uk/o/crown-commercial-service-18280709438">See upcoming webinar sessions</a>.</p></div></section><p> <figure class="media media-element media--left file-default"> <div class="media__inner"> <img alt="UKAS and ISO 9001 and ISO IEC 27001 logo" data-delta="2" typeof="foaf:Image" src="http://web.archive.org/web/20220205180610im_/https://www.jisc.ac.uk/sites/default/files/ukas_and_iso_9001_and_iso_iec_27001.jpg" 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