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class="page__section"> <div class="page__section-inner"> <div class="page__section-content"> <div class="category-list"> <div class="grid grid--triple grid--triple--min-tablet"> <div class="grid__cell"> <a class="category-list__item" href="/es-mx/help/privacidad-y-seguridad"> <div class="category-list__title">Privacidad y Seguridad</div> <div class="category-list__text"> <div class="category-list__link">Leer más <span class="category-list__icon">&rightarrow;</span></div> </div> </a> </div> <div class="grid__cell"> <a class="category-list__item" href="/es-mx/help/aprendiendo-a-usar-bumble"> <div class="category-list__title">Aprendiendo a usar Bumble</div> <div class="category-list__text"> <div class="category-list__link">Leer más <span class="category-list__icon">&rightarrow;</span></div> </div> </a> </div> <div class="grid__cell"> <a class="category-list__item" href="/es-mx/help/resolución-de-problemas"> <div class="category-list__title">Resolución de problemas</div> <div class="category-list__text"> <div class="category-list__link">Leer más <span class="category-list__icon">&rightarrow;</span></div> </div> </a> </div> </div> </div> </div> </div> </section> <section class="page__section"> <div class="page__section-inner"> <div class="page__section-content"> <div class="popular-topics popular-topics--top-divider "> <div class="popular-topics__section"> <h2 class="popular-topics__title ">Preguntas frecuentes</h2> <div class="popular-topics__list"> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/como-cancelo-mi-suscripcion-a-bumble-boost-realizada-a-traves-de-itunes">¿Cómo cancelo mi suscripción a Bumble Boost o Bumble Premium realizada a través de Apple?</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/por-que-se-ha-moderado-mi-foto">¿Por qué moderaron mi foto?</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/hay-que-pagar-por-utilizar-bumble-o-es-gratis">¿Hay que pagar por utilizar Bumble o es gratis?</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/como-puedo-verificar-mi-perfil">Verificación por foto</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/como-puedo-cancelar-bumble-boost-si-lo-adquiri-con-tarjeta-de-credito">¿Cómo puedo cancelar Bumble Boost o Bumble Premium si lo adquirí con tarjeta de crédito/Cuenta de PayPal?</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/como-se-envían-mensajes-en-bumble">¿Cómo se envían mensajes en Bumble?</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/como-puedo-reportar-a-otro-usuario">Bloquear y reportar</a> </div> </div> <div class="popular-topics__item"> <div class="popular-topics__icon"> <i class="icon icon--sm"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-list"></use></svg> </i> </div> <div class="popular-topics__text"> <a class="popular-topics__link" href="/es-mx/help/que-es-bumble-boost">¿Qué son Bumble Boost, Bumble Premium y Bumble PremiumPremium+?</a> </div> </div> </div> </div> </div> </div> </div> </section> <div class="page__modal-content" style="display: none" area-hidden="true"> <template data-modal-container="js-form-contact-us"><div class="form-wrapper form-wrapper--wide"> <form class="form trigger-form-loading js-form" action="/feedback" method="post" autocomplete="off"> <input type="hidden" name="rt" value="34d158aa692fd0364e0249f0c05982fc"> <h2 class="form__title js-modal-title" id="title-contact-us-form">Ponte en contacto con Bumble</h2> <div class="form__description"> <div class="formatted-text"> <p>Si tienes alguna duda sobre el funcionamiento de Bumble o se produjo algún error técnico, por favor consulta nuestra sección de <a href="/es-mx/help/">Preguntas</a>.<br><br>¿No has obtenido respuesta? Entonces puedes ponerte en contacto con nosotros a través del formulario a continuación. Intenta que tu descripción sea lo más detallada posible y asegúrate de que la dirección de correo electrónico es correcta. Será un placer poder ayudarte.</p> </div> </div> <div class="form__content"> <h3 class="form__content-title">Paso 1 de 2</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <fieldset class="form-field js-input-radio"> <legend class="form-field__label">Elige el asunto que más se ajusta a tu problema:</legend> <div class="form-field__error js-input-radio-error" id="contact_subject_error"></div> <div class="form-field__input"> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="question" data-target-group="feedbackQuestion" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Pregunta general</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="payment" data-target-group="feedbackBilling" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Ayuda con el pago</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="safety_concern" data-target-group="feedbackSafety" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Reportar un problema de seguridad</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="request_my_data" data-target-group="feedbackDataRequest" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Solicitar mis datos</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="technical-issue" data-target-group="feedbackTech" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Problemas técnicos</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" name="subject" type="radio" value="review-my-block" data-target-group="feedbackUserBlock" data-target-step="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Ver motivo de mi bloqueo</span> </label> </div> </div> </fieldset> </div> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_name">Nombre</label> <div class="form-field__error js-input-error">Introduce tu nombre</div> <div class="form-field__input"> <input class="input-text js-input-field" type="text" name="name" id="contact_name" max="100" aria-required="true"> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_email">Correo electrónico:</label> <div class="form-field__error js-input-error">Introduce una dirección de correo válida</div> <div class="form-field__input"> <input class="input-text js-input-field" type="email" name="email" id="contact_email" max="100" autocomplete="email" dir="auto" autocapitalize="none" autocorrect="off" inputmode="email" spellcheck="false" aria-required="true"> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-select"> <label class="form-field__label" for="contact_profile_mode">¿Qué modo estás usando?</label> <div class="form-field__error js-select-error"></div> <div class="form-field__input"> <div class="select"> <select class="select__field js-select-input" name="profile_mode" id="contact_profile_mode" aria-required="true"> <option></option> <option value="2">Bumble Date</option> <option value="3">Bumble BFF</option> <option value="6">Bumble Bizz</option> </select> </div> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-select"> <label class="form-field__label" for="contact_platform">Plataforma</label> <div class="form-field__error js-select-error"></div> <div class="form-field__input"> <div class="select"> <select class="select__field js-select-input" name="platform" id="contact_platform" aria-required="true"> <option></option> <option value="android">Android</option> <option value="ios">iOS</option> <option value="web">Bumble Web</option> </select> </div> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackTech" data-step="2"> <h3 class="form__content-title">Paso 2 de 2</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field"> <fieldset class="form-field js-input-radio"> <legend class="form-field__label">Elige un servicio</legend> <div class="form-field__error js-input-radio-error" id="contact_site_section_error"></div> <div class="form-field__input"> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="9" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Lista de perfiles de otros usuarios</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="2" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Conexiones</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="3" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Mensajes</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="4" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Perfil y fotos</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="5" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Ajustes</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackTech" data-target-step="3" name="site_section" type="radio" value="8" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Otra</span> </label> </div> </div> </fieldset> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackTech" data-step="3"> <h3 class="form__content-title">Paso 3 de 3</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment_feedbackTech">¿Qué estabas haciendo exactamente cuando se produjo el error?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment_feedbackTech" max="400" aria-required="true"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file_feedbackTech">Adjunta una captura de pantalla (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file_feedbackTech" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_additional_comment_feedbackTech">¿Hay alguna cosa más que creas que nos puede ser de ayuda?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="additional_comment" id="contact_additional_comment_feedbackTech" max="400" aria-required="true"></textarea> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackQuestion" data-step="2"> <h3 class="form__content-title">Paso 2 de 2</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment_feedbackQuestion">¿En qué podemos ayudarte?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment_feedbackQuestion" placeholder="Por favor, asegúrate de que tu solicitud es lo más detallada posible. Por nuestra parte, haremos todo lo que podamos para ponernos en contacto contigo cuanto antes." max="400"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file_feedbackQuestion">Adjunta una captura de pantalla (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file_feedbackQuestion" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackUserBlock" data-step="2"> <h3 class="form__content-title">Paso 2 de 2</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment_feedbackUserBlock">¿En qué podemos ayudarte?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment_feedbackUserBlock" placeholder="Por favor, asegúrate de que tu solicitud es lo más detallada posible. Por nuestra parte, haremos todo lo que podamos para ponernos en contacto contigo cuanto antes." max="400"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file_feedbackUserBlock">Adjunta una captura de pantalla (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file_feedbackUserBlock" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackSafety" data-step="2"> <h3 class="form__content-title">Paso 2 de 2</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment_feedbackSafety">Por favor, explícanos el problema. Estamos aquí para ayudarte.</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment_feedbackSafety" placeholder="Comparte la información que creas necesaria. Por seguridad, todos los reportes son confidenciales." max="400"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file_feedbackSafety">Adjunta una captura de pantalla (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file_feedbackSafety" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackDataRequest" data-step="2"> <h3 class="form__content-title">Paso 2 de 3</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form-field"> <div class="formatted-text"> <p>Para poder procesar tu solicitud de datos, necesitamos verificar que esta cuenta te pertenece. No es obligatorio en este punto, pero si pudieras facilitarnos alguna de las siguientes cosas, nos ayudarías a agilizar el proceso:</p> </div> </div> <fieldset class="form-field"> <legend class="form-field__label">Fecha de registro</legend> <div class="form-field__error js-select-error" data-for="date_of_registration"></div> <div class="form-field__error js-select-error" data-for="date_of_registration_day"></div> <div class="form-field__error js-select-error" data-for="date_of_registration_month"></div> <div class="form-field__error js-select-error" data-for="date_of_registration_year"></div> <div class="form-field__input"> <div class="form-field__date"> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_registration_day">Día</label> <div class="select"> <select class="select__field js-select-input" name="date_of_registration_day" id="contact_date_of_registration_day" aria-label="Día, Fecha de registro"> <option></option> <option value="1">1</option> <option value="2">2</option> <option value="3">3</option> <option value="4">4</option> <option value="5">5</option> <option value="6">6</option> <option value="7">7</option> <option value="8">8</option> <option value="9">9</option> <option value="10">10</option> <option value="11">11</option> <option value="12">12</option> <option value="13">13</option> <option value="14">14</option> <option value="15">15</option> <option value="16">16</option> <option value="17">17</option> <option value="18">18</option> <option value="19">19</option> <option value="20">20</option> <option value="21">21</option> <option value="22">22</option> <option value="23">23</option> <option value="24">24</option> <option value="25">25</option> <option value="26">26</option> <option value="27">27</option> <option value="28">28</option> <option value="29">29</option> <option value="30">30</option> <option value="31">31</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="date_of_registration_month">Mes</label> <div class="select"> <select class="select__field js-select-input" name="date_of_registration_month" id="date_of_registration_month" aria-label="Mes, Fecha de registro"> <option></option> <option value="1">enero</option> <option value="2">febrero</option> <option value="3">marzo</option> <option value="4">abril</option> <option value="5">mayo</option> <option value="6">junio</option> <option value="7">julio</option> <option value="8">agosto</option> <option value="9">septiembre</option> <option value="10">octubre</option> <option value="11">noviembre</option> <option value="12">diciembre</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="date_of_registration_year">Año</label> <div class="select"> <select class="select__field js-select-input" name="date_of_registration_year" id="date_of_registration_year" aria-label="Año, Fecha de registro"> <option></option> <option value="2024">2024</option> <option value="2025">2025</option> </select> </div> </div> </div> </div> </fieldset> <fieldset class="form-field"> <legend class="form-field__label">Fecha e importe de tu última transacción en Bumble</legend> <div class="form-field__error js-select-error" data-for="date_of_issue"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_day"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_month"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_year"></div> <div class="form-field__input"> <div class="form-field__date"> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_day_feedbackDataRequest">Día</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_day" id="contact_date_of_issue_day_feedbackDataRequest" aria-label="Día, Fecha e importe de tu última transacción en Bumble"> <option></option> <option value="1">1</option> <option value="2">2</option> <option value="3">3</option> <option value="4">4</option> <option value="5">5</option> <option value="6">6</option> <option value="7">7</option> <option value="8">8</option> <option value="9">9</option> <option value="10">10</option> <option value="11">11</option> <option value="12">12</option> <option value="13">13</option> <option value="14">14</option> <option value="15">15</option> <option value="16">16</option> <option value="17">17</option> <option value="18">18</option> <option value="19">19</option> <option value="20">20</option> <option value="21">21</option> <option value="22">22</option> <option value="23">23</option> <option value="24">24</option> <option value="25">25</option> <option value="26">26</option> <option value="27">27</option> <option value="28">28</option> <option value="29">29</option> <option value="30">30</option> <option value="31">31</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_month_feedbackDataRequest">Mes</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_month" id="contact_date_of_issue_month_feedbackDataRequest" aria-label="Mes, Fecha e importe de tu última transacción en Bumble"> <option></option> <option value="1">enero</option> <option value="2">febrero</option> <option value="3">marzo</option> <option value="4">abril</option> <option value="5">mayo</option> <option value="6">junio</option> <option value="7">julio</option> <option value="8">agosto</option> <option value="9">septiembre</option> <option value="10">octubre</option> <option value="11">noviembre</option> <option value="12">diciembre</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_year_feedbackDataRequest">Año</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_year" id="contact_date_of_issue_year_feedbackDataRequest" aria-label="Año, Fecha e importe de tu última transacción en Bumble"> <option></option> <option value="2024">2024</option> <option value="2025">2025</option> </select> </div> </div> </div> </div> </fieldset> <fieldset class="form-field"> <legend class="form-field__label">La última vez que accediste a tu cuenta (día, mes y año)</legend> <div class="form-field__error js-select-error" data-for="date_of_last_access"></div> <div class="form-field__error js-select-error" data-for="date_of_last_access_day"></div> <div class="form-field__error js-select-error" data-for="date_of_last_access_month"></div> <div class="form-field__error js-select-error" data-for="date_of_last_access_year"></div> <div class="form-field__input"> <div class="form-field__date"> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_last_access_day">Día</label> <div class="select"> <select class="select__field js-select-input" name="date_of_last_access_day" id="contact_date_of_last_access_day" aria-label="Día, La última vez que accediste a tu cuenta (día, mes y año)"> <option></option> <option value="1">1</option> <option value="2">2</option> <option value="3">3</option> <option value="4">4</option> <option value="5">5</option> <option value="6">6</option> <option value="7">7</option> <option value="8">8</option> <option value="9">9</option> <option value="10">10</option> <option value="11">11</option> <option value="12">12</option> <option value="13">13</option> <option value="14">14</option> <option value="15">15</option> <option value="16">16</option> <option value="17">17</option> <option value="18">18</option> <option value="19">19</option> <option value="20">20</option> <option value="21">21</option> <option value="22">22</option> <option value="23">23</option> <option value="24">24</option> <option value="25">25</option> <option value="26">26</option> <option value="27">27</option> <option value="28">28</option> <option value="29">29</option> <option value="30">30</option> <option value="31">31</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="date_of_last_access_month">Mes</label> <div class="select"> <select class="select__field js-select-input" name="date_of_last_access_month" id="date_of_last_access_month" aria-label="Mes, La última vez que accediste a tu cuenta (día, mes y año)"> <option></option> <option value="1">enero</option> <option value="2">febrero</option> <option value="3">marzo</option> <option value="4">abril</option> <option value="5">mayo</option> <option value="6">junio</option> <option value="7">julio</option> <option value="8">agosto</option> <option value="9">septiembre</option> <option value="10">octubre</option> <option value="11">noviembre</option> <option value="12">diciembre</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_last_access_year">Año</label> <div class="select"> <select class="select__field js-select-input" name="date_of_last_access_year" id="contact_date_of_last_access_year" aria-label="Año, La última vez que accediste a tu cuenta (día, mes y año)"> <option></option> <option value="2024">2024</option> <option value="2025">2025</option> </select> </div> </div> </div> </div> </fieldset> <div class="form-field"> <h3 class="form__content-title">Paso 3 de 3</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment">¿En qué podemos ayudarte?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment" placeholder="Por favor, danos más información sobre el tipo de solicitud de datos que deseas hacer" max="400" aria-required="true"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file">Adjunta una captura de pantalla (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackBilling" data-step="2"> <h3 class="form__content-title" title="Detalles de la transacción">Paso 2 de 3</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <fieldset class="form-field js-input-radio"> <legend class="form-field__label">Detalles de la transacción</legend> <div class="form-field__error js-input-radio-error" id="contact_payed_service_error"></div> <div class="form-field__input"> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackBilling" data-target-step="3" name="payed_service" type="radio" value="super-powers" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">Bumble Boost</span> </label> </div> <div class="form-field__radio"> <label class="input-radio"> <input class="input-radio__input js-content-trigger" data-target-group="feedbackBilling" data-target-step="3" name="payed_service" type="radio" value="credits" aria-required="true"> <span class="input-radio__icon"></span> <span class="input-radio__label">BumbleCoins</span> </label> </div> </div> </fieldset> </div> <div class="form__field form__field--stretch"> <div class="form-field js-select"> <label class="form-field__label" for="contact_payment_method">Seleccione un método de pago</label> <div class="form-field__error js-select-error"></div> <div class="form-field__input"> <div class="select"> <select class="select__field js-select-input js-select-content-trigger" name="payment_method" id="contact_payment_method" aria-required="true"> <option></option> <option value="itunes" data-target-group="paymentAccount" data-target-step="4">iTunes</option> <option value="googlewallet" data-target-group="paymentAccount" data-target-step="4">Google Wallet</option> <option value="creditcard" data-target-group="cardDetails" data-target-step="4">Tarjeta</option> <option value="" data-target-group="paymentAccount" data-target-step="4">Paypal</option> </select> </div> </div> </div> </div> <div class="form__field form__field--stretch"> <fielfset class="form-field"> <legend class="form-field__label">Fecha de la transacción</legend> <div class="form-field__error js-select-error" data-for="date_of_issue"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_day"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_month"></div> <div class="form-field__error js-select-error" data-for="date_of_issue_year"></div> <div class="form-field__input"> <div class="form-field__date"> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_day_feedbackBilling">Día</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_day" id="contact_date_of_issue_day_feedbackBilling" aria-label="Día, Fecha de la transacción" aria-required="true"> <option></option> <option value="1">1</option> <option value="2">2</option> <option value="3">3</option> <option value="4">4</option> <option value="5">5</option> <option value="6">6</option> <option value="7">7</option> <option value="8">8</option> <option value="9">9</option> <option value="10">10</option> <option value="11">11</option> <option value="12">12</option> <option value="13">13</option> <option value="14">14</option> <option value="15">15</option> <option value="16">16</option> <option value="17">17</option> <option value="18">18</option> <option value="19">19</option> <option value="20">20</option> <option value="21">21</option> <option value="22">22</option> <option value="23">23</option> <option value="24">24</option> <option value="25">25</option> <option value="26">26</option> <option value="27">27</option> <option value="28">28</option> <option value="29">29</option> <option value="30">30</option> <option value="31">31</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_month_feedbackBilling">Mes</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_month" id="contact_date_of_issue_month_feedbackBilling" aria-label="Mes, Fecha de la transacción" aria-required="true"> <option></option> <option value="1">enero</option> <option value="2">febrero</option> <option value="3">marzo</option> <option value="4">abril</option> <option value="5">mayo</option> <option value="6">junio</option> <option value="7">julio</option> <option value="8">agosto</option> <option value="9">septiembre</option> <option value="10">octubre</option> <option value="11">noviembre</option> <option value="12">diciembre</option> </select> </div> </div> <div class="form-field__date-item js-select"> <label class="form-field__label" for="contact_date_of_issue_year_feedbackBilling">Año</label> <div class="select"> <select class="select__field js-select-input" name="date_of_issue_year" id="contact_date_of_issue_year_feedbackBilling" aria-label="Año, Fecha de la transacción" aria-required="true"> <option></option> <option value="2024">2024</option> <option value="2025">2025</option> </select> </div> </div> </div> </div> </fielfset> </div> <div class="form__field form__field--stretch is-hidden" data-content-group="cardDetails" data-step="4" data-substep="payment"> <fieldset class="form-field"> <legend class="form-field__label">Vencimiento</legend> <div class="form-field__error js-select-error" data-for="credit_card_expirity_date_month"></div> <div class="form-field__error js-select-error" data-for="credit_card_expirity_date_year"></div> <div class="form-field__input"> <div class="form-field__card"> <div class="form-field__card-item js-select"> <label class="form-field__label" for="contact_credit_card_expirity_date_month">Mes</label> <div class="select"> <select class="select__field js-select-input" name="credit_card_expirity_date_month" id="contact_credit_card_expirity_date_month" aria-label="Mes, Vencimiento" aria-required="true"> <option></option> <option value="1">enero</option> <option value="2">febrero</option> <option value="3">marzo</option> <option value="4">abril</option> <option value="5">mayo</option> <option value="6">junio</option> <option value="7">julio</option> <option value="8">agosto</option> <option value="9">septiembre</option> <option value="10">octubre</option> <option value="11">noviembre</option> <option value="12">diciembre</option> </select> </div> </div> <div class="form-field__card-item js-select"> <label class="form-field__label" for="contact_credit_card_expirity_date_year">Año</label> <div class="select"> <select class="select__field js-select-input" name="credit_card_expirity_date_year" id="contact_credit_card_expirity_date_year" aria-label="Año, Vencimiento" aria-required="true"> <option></option> <option value="2024">2024</option> <option value="2025">2025</option> <option value="2026">2026</option> <option value="2027">2027</option> <option value="2028">2028</option> <option value="2029">2029</option> <option value="2030">2030</option> <option value="2031">2031</option> <option value="2032">2032</option> <option value="2033">2033</option> <option value="2034">2034</option> <option value="2035">2035</option> </select> </div> </div> </div> </div> </fieldset> <div class="form-field form-field---short trigger-input-text js-input"> <label class="form-field__label" for="contact_credit_card_last_4_digits">4 últimos dígitos</label> <span class="form-field__error js-input-error"></span> <div class="form-field__input"> <input class="input-text js-input-field" type="text" max="4" min="4" name="credit_card_last_4_digits" id="contact_credit_card_last_4_digits" aria-required="true"> </div> </div> </div> <div class="form__field form__field--stretch is-hidden" data-content-group="paymentAccount" data-step="4" data-substep="payment"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_account">Cuenta</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <input class="input-text js-input-field" type="text" name="account" id="contact_account" max="100" aria-required="true"> </div> </div> </div> </div> </div> </div> <div class="form__content is-hidden" data-content-group="feedbackBilling" data-step="3"> <h3 class="form__content-title">Paso 3 de 3</h3> <div class="form__content-inner"> <div class="form__col"> <div class="form__field form__field--stretch"> <div class="form-field trigger-input-text js-input"> <label class="form-field__label" for="contact_comment_feedbackBilling">¿Qué estabas haciendo exactamente cuando se produjo el error?</label> <div class="form-field__error js-input-error"></div> <div class="form-field__input"> <textarea class="input-text input-text--textarea js-input-field" name="comment" id="contact_comment_feedbackBilling" placeholder="Por favor, describe detalladamente cuál es el problema." aria-required="true"></textarea> </div> </div> </div> <div class="form__field form__field--stretch"> <div class="form-field js-input-file"> <label class="form-field__label" for="contact_file_feedbackBilling">Adjuntar recibo (opcional)</label> <div class="form-field__error js-input-file-error"></div> <div class="form-field__input"> <div class="input-file"> <div class="input-file__control"> <input class="input-file__field js-input-file-field" name="file" id="contact_file_feedbackBilling" multiple="" type="file"> <span class="icon icon--sm"> <svg aria-hidden="true" class="icon-svg"> <use xlink:href="#icon-plus"></use> </svg> </span> </div> <ul class="input-file__list js-input-file-list" role="list"></ul> </div> </div> </div> </div> </div> </div> </div> <div class="form__content"> <div class="form__content-inner trigger-input-captcha js-captcha is-hidden "> <div class="form__row"> <div class="form__field form__field--stretch"> <div class="form-field"> <label class="form-field__label">Por favor, introduce los símbolos a continuación.</label> <div class="form-field__error js-captcha-error"></div> <div class="form-field__input"> <div class="captcha"> <div class="captcha__media"> <img class="captcha__code-image js-captcha-img" src="" data-src="https://bumble.com/reg_code.phtml?rt=34d158aa692fd0364e0249f0c05982fc&rand=36535&place=28" width="108" height="27" alt="Prueba Captcha"> <button class="captcha__reset js-captcha-reset" type="button"> <span class="a11y-visually-hidden">Actualizar imagen</span> <span class="captcha__reset-icon"> <i class="icon"> <svg aria-hidden="true" class="icon__content"> <use xlink:href="#icon-refresh"></use> </svg> </i> </span> </button> </div> <div class="captcha__field"> <div class="captcha__input"> <div class="captcha-input__field"> <input class="input-text js-captcha-input" type="text" name="checkcode" id="checkcode-feedback" value="" max="30" disabled autocomplete="off" aria-required="true"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="form__content-buttons"> <button class="button button--primary" type="submit"> <span class="button__content"> <span class="button__text">Enviar mensaje</span> </span> </button> </div> </div> <div class="form__footer"> Al continuar, confirmas que has leído y estás de acuerdo con nuestra <a target="_blank" href="/es-mx/privacy" class="link">Política de privacidad</a> y <a target="_blank" href=" /es-mx/privacy#cookies" class="link">Política de cookies</a> </div> </form> </div> </template> </div> </main> <footer class="page__footer"> <div class="footer"> <h2 id="footer-label" class="a11y-visually-hidden">Pie de página</h2> <nav class="footer__inner" aria-labelledby="footer-label"> <div class="footer__inner-item"> <div class="footer__inner-item-row"> <div class="footer-menu"> <h3 class="footer-menu__title"> <a class="footer-menu__title-link" href="/es-mx/date">La aplicación</a> </h3> <ul class="footer-menu__list"> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/date">Bumble Date</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/bff">Bumble BFF</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/bizz">Bumble Bizz</a> </li> </ul> </div> </div> <div class="footer__inner-item-row"> <div class="footer-menu"> <h3 class="footer-menu__title"> <span class="footer-menu__title-link">Guías</span> </h3> <ul class="footer-menu__list"> <li class="footer-menu__item "> <a class="footer-menu__link " href="/date/seasonal">Guía de citas por estaciones</a> </li> </ul> </div> </div> </div> <div class="footer__inner-item"> <div class="footer-menu"> <h3 class="footer-menu__title"> <a class="footer-menu__title-link" href="/es-mx/about">Quiénes somos</a> </h3> <ul class="footer-menu__list"> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/help/">Centro de ayuda</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="https://bumble.events">Bumble IRL</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/guidelines">Reglas</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/privacy">Política de privacidad</a> </li> <li class="footer-menu__item is-hidden"> <a class="footer-menu__link " href="/es-mx/impressum">Impressum</a> </li> <li class="footer-menu__item is-hidden"> <a class="footer-menu__link js-new-cookie-policy" href="/cookie-policy">Gestionar cookies</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="/es-mx/terms">Condiciones de Uso</a> </li> <li class="footer-menu__item "> <a class="footer-menu__link " href="http://team.bumble.com/">Empleo</a> </li> <li class="footer-menu__item is-hidden"> <a class="footer-menu__link js-ccpa-privacy-modal" href="/cookie-policy">No vender ni compartir mi información personal</a> </li> </ul> </div> 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class="mobile-panel__backdrop js-close-menu"></div> </div> </div> <div class="page__modal"> <div class="modal js-modal" role="dialog" aria-modal="true" id="modal" aria-hidden="true"> <div class="modal__fade js-modal-close"></div> <div class="modal__inner" role="document"> <div class="modal__frame"> <div class="modal__control"> <button class="modal__close js-modal-close" type="button"> <span class="icon"> <svg aria-hidden="true" class="icon__content"><use xlink:href="#icon-close"></use></svg> </span> <span class="a11y-visually-hidden">Cerrar diálogo</span> </button> </div> <div class="modal__content js-modal-content"></div> </div> </div> </div> </div> <div class="page__modal-content" style="display: none" area-hidden="true"> <template data-modal-container="js-form-download-app"> <div class="cta"> <div class="cta__title"> <h2>¡Únete a la colmena!</h2> </div> <div class="cta__controls"> <div class="cta__action-desktop"> <form class="form form--get-app js-form " action="/get-app" method="post" autocomplete="off" data-seo-name="click" data-seo-category="homepage_button" data-seo-action="button_click" data-seo-label="desktop_textmethelink"> <input type="hidden" name="rt" value="34d158aa692fd0364e0249f0c05982fc"> <input id="wa" type="hidden" name="wa" value="1"> <div class="form__field form__field--inline"> <fieldset class="form-field form-field--stretch form-field--phone trigger-input-phone js-input-phone"> <legend class="form-field__label a11y-visually-hidden">Nº de teléfono</legend> <div class="form-field__error js-phone-error"></div> <div class="form-field__input"> <div class="input-phone"> <div class="input-phone__field"> <div class="input-phone__code js-select"> <label class="a11y-visually-hidden">Prefijo del país</label> <div class="select"> <select class="select__field js-select-input" name="tel_country_code" aria-required="true"> <option></option> <option value="de" data-label="+49" >Alemania +49</option> <option value="au" data-label="+61" >Australia +61</option> <option value="br" data-label="+55" >Brasil +55</option> <option value="ca" data-label="+1" >Canadá +1</option> <option value="cn" data-label="+86" >China +86</option> <option value="cn" data-label="+853" >China +853</option> <option value="kr" data-label="+82" >Corea del Sur +82</option> <option value="dk" data-label="+45" >Dinamarca +45</option> <option value="ae" data-label="+971" >Emiratos Árabes Unidos +971</option> <option value="es" data-label="+34" >España +34</option> <option value="us" data-label="+1" >Estados Unidos +1</option> <option value="ph" data-label="+63" >Filipinas +63</option> <option value="fi" data-label="+358" >Finlandia +358</option> <option value="fr" data-label="+33" >Francia +33</option> <option value="in" data-label="+91" >India +91</option> <option value="ie" data-label="+353" >Irlanda +353</option> <option value="it" data-label="+39" >Italia +39</option> <option value="jp" data-label="+81" >Japón +81</option> <option value="mx" data-label="+52" >México +52</option> <option value="no" data-label="+47" >Noruega +47</option> <option value="nz" data-label="+64" >Nueva Zelanda +64</option> <option value="nl" data-label="+31" >Países Bajos +31</option> <option value="pl" data-label="+48" >Polonia +48</option> <option value="pt" data-label="+351" >Portugal +351</option> <option value="gb" data-label="+44" >Reino Unido +44</option> <option value="ru" data-label="+7" >Rusia +7</option> <option value="sg" data-label="+65" selected >Singapur +65</option> <option value="za" data-label="+27" >Sudáfrica +27</option> <option value="se" data-label="+46" >Suecia +46</option> </select> <span class="select__value js-select-value" aria-hidden="true">+65</span> </div> </div> <div class="input-phone__number trigger-input-text js-input"> <label class="a11y-visually-hidden">Dígitos restantes</label> <input class="input-text js-input-field" type="tel" placeholder="" value="" name="tel_national" id="tel_national" max="100" aria-required="true"> </div> </div> </div> </div> </fieldset> <div class="form-field"> <button class="button button--primary" type="submit"> <span class="button__inner"> <span class="button__text">ÚNETE</span> </span> </button> </div> </div> <div class="form__field trigger-input-captcha js-captcha is-hidden "> <div class="form-field form-field--captcha"> <label class="form-field__label">Llena el campo captcha de abajo, por favor</label> <div class="form-field__error js-captcha-error"></div> <div class="form-field__input"> <div class="captcha"> <div class="captcha__media"> <img class="captcha__code-image js-captcha-img" src="" data-src="https://bumble.com/reg_code.phtml?rt=34d158aa692fd0364e0249f0c05982fc&rand=77017&place=28" width="108" height="27" alt="Prueba Captcha"> <button class="captcha__reset js-captcha-reset" type="button"> <span class="a11y-visually-hidden">Actualizar imagen</span> <span class="captcha__reset-icon"> <i class="icon"> <svg aria-hidden="true" class="icon__content"> <use xlink:href="#icon-refresh"></use> </svg> </i> </span> </button> </div> <div class="captcha__field"> <div class="captcha__input"> <div class="captcha-input"> <div class="captcha-input__field"> <input class="input-text js-captcha-input" type="text" name="checkcode" id="checkcode" placeholder="" value="" max="30" disabled autocomplete="off" aria-required="true"> </div> <div class="captcha-input__error js-captcha-error">Código obligatorio</div> </div> </div> </div> </div> </div> </div> </div> </form> </div> <div class="cta__action-mobile"> <div class="store-buttons"> <div class="store-buttons__item store-buttons__item--android"> <a class="button js-event-link" href="https://app.appsflyer.com/com.bumble.app?pid=googleplayhomepage" target="_blank" data-seo-name="event android-click" data-seo-category="homepage_button" data-seo-action="button_click" data-seo-label="android_download_app" data-source="" aria-label="Descargar Bumble en Google Play"> <div 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