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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"/><meta content="en_US" http-equiv="Content-Language"/><meta content="notranslate" name="google"/><meta content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1" name="viewport"/><title>Client Operations Manager at Surreal • San Francisco • Remote (Work from Home) | Wellfound</title><link href="https://wellfound.com/jobs/3141130-client-operations-manager" rel="canonical"/><meta content="Surreal is hiring a Client Operations Manager in San Francisco - Apply now on Wellfound!" name="description"/><meta content="Wellfound" property="og:site_name"/><meta content="https://photos.wellfound.com/startups/i/10219909-fde287c358b6271b47d0164cb620b0ec-thumb_jpg.jpg?buster=1724192580" property="og:image"/><meta content="https://wellfound.com/jobs/3141130-client-operations-manager" property="og:url"/><meta content="Client Operations Manager at Surreal • San Francisco • Remote (Work from Home)" property="og:title"/><meta content="Surreal is hiring a Client Operations Manager in San Francisco - Apply now on Wellfound!" property="og:description"/><script type="application/ld+json">{"@context":"http://schema.org/","@type":"JobPosting","title":"Client Operations Manager","identifier":{"@type":"PropertyValue","name":"Surreal","value":"3141130-client-operations-manager"},"employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Surreal","sameAs":"https://surreal.ai","logo":"https://photos.wellfound.com/startups/i/10219909-fde287c358b6271b47d0164cb620b0ec-medium_jpg.jpg?buster=1724192580","location":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"New York","addressCountry":"United States"},"latitude":40.7128,"longitude":-74.0059},{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco","addressRegion":"California","addressCountry":"United States"},"latitude":37.7749,"longitude":-122.419}]},"validThrough":"2025-02-01T23:43:38Z","image":"https://photos.wellfound.com/startups/i/10219909-fde287c358b6271b47d0164cb620b0ec-medium_jpg.jpg?buster=1724192580","industry":"Enterprise Software","directApply":true,"description":"<h3>About Us</h3>\n<p>Surreal is where the world’s leading talent manages their AI likeness. We’re still under wraps, but thrilled to share more with you privately.</p>\n<h3>The Role</h3>\n<p>As a Client Operations Manager, you'll be part of the company's initial team, helping to build and shape the rapid growth of the company; working directly with senior leadership. Your mission is to ensure our client satisfaction, drive product adoption, and help high-profile clients maximize their value on the platform. In this dynamic role you'll develop a deep understanding of client needs, translating feedback and ideas to internal stakeholders to evolve our product, process, and service. More of what you’ll drive below.</p>\n\n<ul>\n<li><p><strong>Sales Enablement</strong>: Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.</p></li>\n<li><p><strong>Client Onboarding & Implementation</strong>: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.</p></li>\n<li><p><strong>Relationship Management</strong>: Be a trusted partner and conduct regular check-ins and strategy sessions with clients.</p></li>\n<li><p><strong>Client Insights & Collaboration</strong>: Gather client feedback to inform product improvements and act as the “voice of the customer” in internal discussions.</p></li>\n<li><p><strong>Success Metrics & Reporting</strong>: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.</p></li>\n<li><p><strong>Systems Development</strong>: Help the company learn quickly, implement flexible efficient processes, create clear systems, and constantly develop and iterate the approach and workflows across all functions.</p></li>\n</ul>\n<h3>About You</h3>\n<p>You’re excited to not just have client relationships but forge deep partnerships as a trusted confidant. You thrive in dynamic, client-led work — more on this below.</p>\n\n<ul>\n<li><p>3-5 years of experience</p></li>\n<li><p>Proven ability to prepare client briefs, pitch decks, product demos, and resources.</p></li>\n<li><p>Strong record of guiding non-technical clients through software onboarding.</p></li>\n<li><p>Skilled at ensuring clients are supported from the start, fostering long-term success.</p></li>\n<li><p>Adept at acting on client feedback, representing their voice to drive product improvements.</p></li>\n<li><p>Data-driven with a focus on defining, tracking, and reporting client success metrics.</p></li>\n<li><p>Thrives in a fast-paced and changing environment.</p></li>\n</ul>\n","datePosted":"2024-11-14T21:54:41Z","jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco","addressRegion":"California","addressCountry":"United States"},"latitude":37.7749,"longitude":-122.419}],"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":[{"@type":"Country","name":"United States"}],"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":48},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","unitText":"YEAR","minValue":100000.0,"maxValue":180000.0}}}</script><meta content="summary" name="twitter:card"/><meta content="@wellfoundhq" name="twitter:site"/><meta content="@wellfoundhq" name="twitter:creator"/><link href="https://wellfound.com/wellfound.ico" rel="icon"/><link href="https://wellfound.com/wellfound-favicon-16x.png" rel="icon" sizes="16x16" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-32x.png" rel="icon" sizes="32x32" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-57x.png" rel="icon" sizes="57x57" type="image/png"/><link href="https://wellfound.com/wellfound-favicon-72x.png" 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class="ml-4"><div class="flex space-x-2"><a rel="noopener noreferrer" target="_blank" href="/company/surreal-7"><span class="text-sm font-semibold text-black">Surreal</span></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><div class="text-sm font-light text-neutral-500"></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 hidden lg:inline-flex"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M4.5 10.5H7.5M4.5 9H7.5M4.49992 5.99999H2.70692C2.60805 5.99996 2.5114 5.97063 2.4292 5.91569C2.34699 5.86074 2.28292 5.78266 2.24509 5.69131C2.20725 5.59996 2.19735 5.49945 2.21663 5.40247C2.23592 5.30549 2.28352 5.21641 2.35342 5.14649L5.64642 1.85349C5.74019 1.75975 5.86734 1.70709 5.99992 1.70709C6.13251 1.70709 6.25966 1.75975 6.35342 1.85349L9.64642 5.14649C9.71633 5.21641 9.76393 5.30549 9.78322 5.40247C9.8025 5.49945 9.7926 5.59996 9.75476 5.69131C9.71693 5.78266 9.65286 5.86074 9.57065 5.91569C9.48845 5.97063 9.3918 5.99996 9.29292 5.99999H7.49992V7.49999H4.49992V5.99999Z" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Top 10% of responders</div><div class="styles_tooltip-text__bYBqF">Surreal is in the top 10% of companies in terms of response time to applications</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg class="haloIcon" fill="none" height="12" viewBox="0 0 51 46" width="12" xmlns="http://www.w3.org/2000/svg"><path d="M5.16732 23.0826C5.16732 24.1872 6.06275 25.0826 7.16732 25.0826C8.27189 25.0826 9.16732 24.1872 9.16732 23.0826H5.16732ZM27.7923 41.7076C26.6877 41.7076 25.7923 42.6031 25.7923 43.7076C25.7923 44.8122 26.6877 45.7076 27.7923 45.7076V41.7076ZM48.4173 23.0826H46.4173H48.4173ZM27.7923 2.45764V0.457642V2.45764ZM27.7923 23.0826H25.7923C25.7923 23.7513 26.1265 24.3758 26.6829 24.7467L27.7923 23.0826ZM33.5579 29.3301C34.477 29.9428 35.7187 29.6944 36.3314 28.7754C36.9441 27.8563 36.6958 26.6146 35.7767 26.0019L33.5579 29.3301ZM29.7923 11.6243C29.7923 10.5197 28.8969 9.62431 27.7923 9.62431C26.6877 9.62431 25.7923 10.5197 25.7923 11.6243H29.7923ZM2.58398 27.9576C1.47942 27.9576 0.583985 28.8531 0.583984 29.9576C0.583984 31.0622 1.47941 31.9576 2.58398 31.9576L2.58398 27.9576ZM20.9173 31.9576C22.0219 31.9576 22.9173 31.0622 22.9173 29.9576C22.9173 28.8531 22.0219 27.9576 20.9173 27.9576V31.9576ZM7.16732 34.8326C6.06275 34.8326 5.16732 35.7281 5.16732 36.8326C5.16732 37.9372 6.06275 38.8326 7.16732 38.8326V34.8326ZM20.9173 38.8326C22.0219 38.8326 22.9173 37.9372 22.9173 36.8326C22.9173 35.7281 22.0219 34.8326 20.9173 34.8326V38.8326ZM14.0423 41.7076C12.9377 41.7076 12.0423 42.6031 12.0423 43.7076C12.0423 44.8122 12.9377 45.7076 14.0423 45.7076V41.7076ZM20.9173 45.7076C22.0219 45.7076 22.9173 44.8122 22.9173 43.7076C22.9173 42.6031 22.0219 41.7076 20.9173 41.7076V45.7076ZM27.7923 45.7076C30.7635 45.7076 33.7055 45.1224 36.4505 43.9854L34.9198 40.2899C32.6601 41.2259 30.2382 41.7076 27.7923 41.7076V45.7076ZM36.4505 43.9854C39.1955 42.8484 41.6897 41.1819 43.7906 39.0809L40.9622 36.2525C39.2327 37.982 37.1795 39.3539 34.9198 40.2899L36.4505 43.9854ZM43.7906 39.0809C45.8915 36.98 47.5581 34.4858 48.6951 31.7409L44.9996 30.2101C44.0636 32.4698 42.6917 34.523 40.9622 36.2525L43.7906 39.0809ZM48.6951 31.7409C49.8321 28.9959 50.4173 26.0538 50.4173 23.0826H46.4173C46.4173 25.5285 45.9356 27.9504 44.9996 30.2101L48.6951 31.7409ZM50.4173 23.0826C50.4173 20.1115 49.8321 17.1694 48.6951 14.4244L44.9996 15.9552C45.9356 18.2149 46.4173 20.6368 46.4173 23.0826H50.4173ZM48.6951 14.4244C47.5581 11.6794 45.8915 9.18528 43.7906 7.08435L40.9622 9.91278C42.6917 11.6423 44.0636 13.6955 44.9996 15.9552L48.6951 14.4244ZM43.7906 7.08435C41.6897 4.98342 39.1955 3.31688 36.4505 2.17987L34.9198 5.87539C37.1795 6.81138 39.2327 8.18329 40.9622 9.91278L43.7906 7.08435ZM36.4505 2.17987C33.7055 1.04286 30.7635 0.457642 27.7923 0.457642V4.45764C30.2382 4.45764 32.6601 4.93939 34.9198 5.87539L36.4505 2.17987ZM27.7923 0.457642C24.8212 0.457642 21.8791 1.04286 19.1341 2.17987L20.6648 5.87539C22.9245 4.93939 25.3464 4.45764 27.7923 4.45764V0.457642ZM19.1341 2.17987C16.3891 3.31688 13.895 4.98342 11.794 7.08435L14.6225 9.91278C16.3519 8.18329 18.4051 6.81138 20.6648 5.87539L19.1341 2.17987ZM11.794 7.08435C9.6931 9.18528 8.02656 11.6794 6.88954 14.4244L10.5851 15.9552C11.5211 13.6955 12.893 11.6423 14.6225 9.91278L11.794 7.08435ZM6.88954 14.4244C5.75253 17.1694 5.16732 20.1115 5.16732 23.0826H9.16732C9.16732 20.6368 9.64907 18.2149 10.5851 15.9552L6.88954 14.4244ZM26.6829 24.7467L33.5579 29.3301L35.7767 26.0019L28.9017 21.4185L26.6829 24.7467ZM25.7923 11.6243V23.0826H29.7923V11.6243H25.7923ZM2.58398 31.9576L20.9173 31.9576V27.9576L2.58398 27.9576L2.58398 31.9576ZM7.16732 38.8326H20.9173V34.8326H7.16732V38.8326ZM14.0423 45.7076H20.9173V41.7076H14.0423V45.7076Z" fill="black"></path></svg><div class="line-clamp-1">Responds within three weeks</div><div class="styles_tooltip-text__bYBqF">Based on past data, Surreal usually responds to incoming applications within three weeks</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path d="M3.613 17.79l.094-.083L10 11.415l3.293 3.292a1 1 0 001.32.083l.094-.083L19 10.415l1.293 1.292c.602.603 1.614.22 1.701-.593L22 11l-.002-4.06-.009-.087-.025-.119-.024-.076-.034-.081-.052-.098-.067-.096-.08-.09a1.014 1.014 0 00-.112-.097l-.11-.071-.114-.054-.105-.035-.117-.025-.06-.007L21 6h-4c-.852 0-1.297.986-.783 1.623l.076.084L17.585 9 14 12.585l-3.293-3.292a1 1 0 00-1.32-.083l-.094.083-7 7a1 1 0 001.32 1.497z" fill="currentColor"></path></svg><div class="line-clamp-1">Growing fast</div><div class="styles_tooltip-text__bYBqF">Showed strong hiring growth in the past month</div></div></li></ul></div></div></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 flex w-full pt-2 lg:hidden"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M4.5 10.5H7.5M4.5 9H7.5M4.49992 5.99999H2.70692C2.60805 5.99996 2.5114 5.97063 2.4292 5.91569C2.34699 5.86074 2.28292 5.78266 2.24509 5.69131C2.20725 5.59996 2.19735 5.49945 2.21663 5.40247C2.23592 5.30549 2.28352 5.21641 2.35342 5.14649L5.64642 1.85349C5.74019 1.75975 5.86734 1.70709 5.99992 1.70709C6.13251 1.70709 6.25966 1.75975 6.35342 1.85349L9.64642 5.14649C9.71633 5.21641 9.76393 5.30549 9.78322 5.40247C9.8025 5.49945 9.7926 5.59996 9.75476 5.69131C9.71693 5.78266 9.65286 5.86074 9.57065 5.91569C9.48845 5.97063 9.3918 5.99996 9.29292 5.99999H7.49992V7.49999H4.49992V5.99999Z" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Top 10% of responders</div><div class="styles_tooltip-text__bYBqF">Surreal is in the top 10% of companies in terms of response time to applications</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg class="haloIcon" fill="none" height="12" viewBox="0 0 51 46" width="12" xmlns="http://www.w3.org/2000/svg"><path d="M5.16732 23.0826C5.16732 24.1872 6.06275 25.0826 7.16732 25.0826C8.27189 25.0826 9.16732 24.1872 9.16732 23.0826H5.16732ZM27.7923 41.7076C26.6877 41.7076 25.7923 42.6031 25.7923 43.7076C25.7923 44.8122 26.6877 45.7076 27.7923 45.7076V41.7076ZM48.4173 23.0826H46.4173H48.4173ZM27.7923 2.45764V0.457642V2.45764ZM27.7923 23.0826H25.7923C25.7923 23.7513 26.1265 24.3758 26.6829 24.7467L27.7923 23.0826ZM33.5579 29.3301C34.477 29.9428 35.7187 29.6944 36.3314 28.7754C36.9441 27.8563 36.6958 26.6146 35.7767 26.0019L33.5579 29.3301ZM29.7923 11.6243C29.7923 10.5197 28.8969 9.62431 27.7923 9.62431C26.6877 9.62431 25.7923 10.5197 25.7923 11.6243H29.7923ZM2.58398 27.9576C1.47942 27.9576 0.583985 28.8531 0.583984 29.9576C0.583984 31.0622 1.47941 31.9576 2.58398 31.9576L2.58398 27.9576ZM20.9173 31.9576C22.0219 31.9576 22.9173 31.0622 22.9173 29.9576C22.9173 28.8531 22.0219 27.9576 20.9173 27.9576V31.9576ZM7.16732 34.8326C6.06275 34.8326 5.16732 35.7281 5.16732 36.8326C5.16732 37.9372 6.06275 38.8326 7.16732 38.8326V34.8326ZM20.9173 38.8326C22.0219 38.8326 22.9173 37.9372 22.9173 36.8326C22.9173 35.7281 22.0219 34.8326 20.9173 34.8326V38.8326ZM14.0423 41.7076C12.9377 41.7076 12.0423 42.6031 12.0423 43.7076C12.0423 44.8122 12.9377 45.7076 14.0423 45.7076V41.7076ZM20.9173 45.7076C22.0219 45.7076 22.9173 44.8122 22.9173 43.7076C22.9173 42.6031 22.0219 41.7076 20.9173 41.7076V45.7076ZM27.7923 45.7076C30.7635 45.7076 33.7055 45.1224 36.4505 43.9854L34.9198 40.2899C32.6601 41.2259 30.2382 41.7076 27.7923 41.7076V45.7076ZM36.4505 43.9854C39.1955 42.8484 41.6897 41.1819 43.7906 39.0809L40.9622 36.2525C39.2327 37.982 37.1795 39.3539 34.9198 40.2899L36.4505 43.9854ZM43.7906 39.0809C45.8915 36.98 47.5581 34.4858 48.6951 31.7409L44.9996 30.2101C44.0636 32.4698 42.6917 34.523 40.9622 36.2525L43.7906 39.0809ZM48.6951 31.7409C49.8321 28.9959 50.4173 26.0538 50.4173 23.0826H46.4173C46.4173 25.5285 45.9356 27.9504 44.9996 30.2101L48.6951 31.7409ZM50.4173 23.0826C50.4173 20.1115 49.8321 17.1694 48.6951 14.4244L44.9996 15.9552C45.9356 18.2149 46.4173 20.6368 46.4173 23.0826H50.4173ZM48.6951 14.4244C47.5581 11.6794 45.8915 9.18528 43.7906 7.08435L40.9622 9.91278C42.6917 11.6423 44.0636 13.6955 44.9996 15.9552L48.6951 14.4244ZM43.7906 7.08435C41.6897 4.98342 39.1955 3.31688 36.4505 2.17987L34.9198 5.87539C37.1795 6.81138 39.2327 8.18329 40.9622 9.91278L43.7906 7.08435ZM36.4505 2.17987C33.7055 1.04286 30.7635 0.457642 27.7923 0.457642V4.45764C30.2382 4.45764 32.6601 4.93939 34.9198 5.87539L36.4505 2.17987ZM27.7923 0.457642C24.8212 0.457642 21.8791 1.04286 19.1341 2.17987L20.6648 5.87539C22.9245 4.93939 25.3464 4.45764 27.7923 4.45764V0.457642ZM19.1341 2.17987C16.3891 3.31688 13.895 4.98342 11.794 7.08435L14.6225 9.91278C16.3519 8.18329 18.4051 6.81138 20.6648 5.87539L19.1341 2.17987ZM11.794 7.08435C9.6931 9.18528 8.02656 11.6794 6.88954 14.4244L10.5851 15.9552C11.5211 13.6955 12.893 11.6423 14.6225 9.91278L11.794 7.08435ZM6.88954 14.4244C5.75253 17.1694 5.16732 20.1115 5.16732 23.0826H9.16732C9.16732 20.6368 9.64907 18.2149 10.5851 15.9552L6.88954 14.4244ZM26.6829 24.7467L33.5579 29.3301L35.7767 26.0019L28.9017 21.4185L26.6829 24.7467ZM25.7923 11.6243V23.0826H29.7923V11.6243H25.7923ZM2.58398 31.9576L20.9173 31.9576V27.9576L2.58398 27.9576L2.58398 31.9576ZM7.16732 38.8326H20.9173V34.8326H7.16732V38.8326ZM14.0423 45.7076H20.9173V41.7076H14.0423V45.7076Z" fill="black"></path></svg><div class="line-clamp-1">Responds within three weeks</div><div class="styles_tooltip-text__bYBqF">Based on past data, Surreal usually responds to incoming applications within three weeks</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path d="M3.613 17.79l.094-.083L10 11.415l3.293 3.292a1 1 0 001.32.083l.094-.083L19 10.415l1.293 1.292c.602.603 1.614.22 1.701-.593L22 11l-.002-4.06-.009-.087-.025-.119-.024-.076-.034-.081-.052-.098-.067-.096-.08-.09a1.014 1.014 0 00-.112-.097l-.11-.071-.114-.054-.105-.035-.117-.025-.06-.007L21 6h-4c-.852 0-1.297.986-.783 1.623l.076.084L17.585 9 14 12.585l-3.293-3.292a1 1 0 00-1.32-.083l-.094.083-7 7a1 1 0 001.32 1.497z" fill="currentColor"></path></svg><div class="line-clamp-1">Growing fast</div><div class="styles_tooltip-text__bYBqF">Showed strong hiring growth in the past month</div></div></li></ul></div><div class="mt-4"><h1 class="inline text-xl font-semibold text-black">Client Operations Manager</h1></div><ul class="block text-md text-black md:flex"><li class="md:flex-none">$100k – $180k • 0.2% – 1.0%</li><li class="flex items-center md:flex-none md:justify-center"><span class="mx-2 hidden sm:inline-block">|</span><div><a class="font-normal text-black text-md" rel="noopener noreferrer" target="_blank" href="/remote">Remote</a><span> • </span></div><div><a class="font-normal text-black text-md" rel="noopener noreferrer" target="_blank" href="/location/san-francisco">San Francisco</a></div></li><li class="md:flex-none"><span class="mx-2 hidden sm:inline-block">|</span>4 years of exp</li><li class="md:flex-none"><span class="mx-2 hidden sm:inline-block">|</span>Full Time</li></ul><div class="mt-0.5 text-sm font-extralight text-neutral-500">Reposted: 1 week ago<span class="ml-1">• Recruiter recently active</span></div></div><div class="mt-2 flex w-full justify-center sm:mt-0 sm:w-1/3 sm:justify-end"><div class="inline-block mr-4"><button class="mr-4 h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-white border-black text-black disabled:bg-white disabled:border-gray-700 disabled:text-gray-700 hover:bg-gtmblue-100 hover:border-gtmblue-500 hover:text-gtmblue-500" onclick="window.location.href='/jobs/signup?after_action=save_job&job_listing=3141130&source=job+listing&source_content=save_job_button'">Save</button></div><div class="inline-block h-12 w-full md:w-44"><button class="h-12 w-full rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3141130-client-operations-manager?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="grid grid-cols-1 gap-6 rounded-b-xl bg-neutral-50 p-6 py-6 md:grid-cols-2"><div><span class="text-md font-semibold">Visa Sponsorship</span><p><span>Not Available</span></p></div><div><span class="text-md font-semibold">Remote Work Policy</span><p>Onsite or remote</p></div><div><span class="text-md font-semibold">Hires remotely </span><div class="flex flex-wrap">Everywhere</div></div><div><span class="text-md font-semibold">Relocation</span><span class="flex items-center">Allowed<span class="ml-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon w-4 max-w-full"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.178 2.279c.51.255.924.668 1.18 1.179l7.363 14.728A2.636 2.636 0 0119.364 22H4.636a2.636 2.636 0 01-2.358-3.814L9.642 3.458a2.636 2.636 0 013.536-1.18zm-1.94 2.193L4.09 18.766A.852.852 0 004.853 20h14.294a.853.853 0 00.763-1.234L12.763 4.472a.852.852 0 00-1.526 0zM12 16a1 1 0 110 2 1 1 0 010-2zm0-8a1 1 0 011 1v4a1 1 0 11-2 0V9a1 1 0 011-1z" fill="currentColor"></path></svg></span></span></div><div><span class="text-md font-semibold">Skills</span><div class="flex flex-wrap"><div class="mr-2 mt-2 rounded-3xl border border-gray-300 bg-accent-persian-100 px-2 py-1 text-sm font-normal text-gray-800">Client Relations</div><div class="mr-2 mt-2 rounded-3xl border border-gray-300 bg-accent-persian-100 px-2 py-1 text-sm font-normal text-gray-800">Slack</div><div class="mr-2 mt-2 rounded-3xl border border-gray-300 bg-accent-persian-100 px-2 py-1 text-sm font-normal text-gray-800">Google Drive: Sheets/Docs/Slides</div><div class="mr-2 mt-2 rounded-3xl border border-gray-300 bg-accent-persian-100 px-2 py-1 text-sm font-normal text-gray-800">Notion</div></div></div><div><span class="text-md font-semibold">Hiring contact</span><p>Thomas Wu</p></div></div></div><div class="mt-6 rounded-xl border border-gray-400 px-6 py-6"><h2 class="mb-2 text-2xl font-semibold">About the job</h2><div class="relative"><div class="styles_description__xjvTf inline-block text-black" id="job-description"><h3>About Us</h3> <p>Surreal is where the world’s leading talent manages their AI likeness. We’re still under wraps, but thrilled to share more with you privately.</p> <h3>The Role</h3> <p>As a Client Operations Manager, you'll be part of the company's initial team, helping to build and shape the rapid growth of the company; working directly with senior leadership. Your mission is to ensure our client satisfaction, drive product adoption, and help high-profile clients maximize their value on the platform. In this dynamic role you'll develop a deep understanding of client needs, translating feedback and ideas to internal stakeholders to evolve our product, process, and service. More of what you’ll drive below.</p> <ul> <li><p><strong>Sales Enablement</strong>: Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.</p></li> <li><p><strong>Client Onboarding & Implementation</strong>: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.</p></li> <li><p><strong>Relationship Management</strong>: Be a trusted partner and conduct regular check-ins and strategy sessions with clients.</p></li> <li><p><strong>Client Insights & Collaboration</strong>: Gather client feedback to inform product improvements and act as the “voice of the customer” in internal discussions.</p></li> <li><p><strong>Success Metrics & Reporting</strong>: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.</p></li> <li><p><strong>Systems Development</strong>: Help the company learn quickly, implement flexible efficient processes, create clear systems, and constantly develop and iterate the approach and workflows across all functions.</p></li> </ul> <h3>About You</h3> <p>You’re excited to not just have client relationships but forge deep partnerships as a trusted confidant. You thrive in dynamic, client-led work — more on this below.</p> <ul> <li><p>3-5 years of experience</p></li> <li><p>Proven ability to prepare client briefs, pitch decks, product demos, and resources.</p></li> <li><p>Strong record of guiding non-technical clients through software onboarding.</p></li> <li><p>Skilled at ensuring clients are supported from the start, fostering long-term success.</p></li> <li><p>Adept at acting on client feedback, representing their voice to drive product improvements.</p></li> <li><p>Data-driven with a focus on defining, tracking, and reporting client success metrics.</p></li> <li><p>Thrives in a fast-paced and changing environment.</p></li> </ul> </div></div><div class="inline-block !block"><button class="mx-auto mt-6 block h-12 w-full md:w-44 rounded border-solid border gap-x-2 whitespace-nowrap font-medium antialiased text-center text-sm no-underline cursor-pointer focus:outline-0 disabled:cursor-default disabled:pointer-events-none disabled:opacity-50 transition duration-200 px-4 py-2 bg-black border-black text-white disabled:bg-gray-400 disabled:border-gray-400 disabled:text-gray-700 hover:bg-gtmblue-500 hover:border-gtmblue-500" onclick="window.location.href='/jobs/3141130-client-operations-manager?autoOpenApplication=true'">Apply Now</button></div></div></div><div class="mt-6 rounded-xl border border-brand-pink px-6 py-6 pb-0"><h2 class="text-2xl font-semibold text-brand-pink">About the company</h2><div class="mt-4 rounded-lg border border-gray-300 bg-white pb-4"><div class="p-4"><div class="flex w-full"><a class="content-center" href="/company/surreal-7"><div class="flex h-[64px] w-[64px] justify-center overflow-hidden rounded-2xl border border-gray-400 bg-gray-100"><img alt="Surreal company logo" loading="lazy" src="/cdn-cgi/image/width=128,height=128,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/https://photos.wellfound.com/startups/i/10219909-fde287c358b6271b47d0164cb620b0ec-medium_jpg.jpg?buster=1724192580" height="64" width="64" class="rounded-2xl object-contain"/></div></a><div class="pl-2 flex flex-col"><div class="flex space-x-2"><a class="text-neutral-1000 hover:underline focus:no-underline" href="/company/surreal-7"><h3 class="inline text-md font-semibold">Surreal</h3></a><div class="flex items-center text-sm font-medium text-pop-green"><div class="mr-1 h-2 w-2 rounded-2xl bg-pop-green"></div>Actively Hiring</div></div><span class="text-xs italic text-neutral-500">1-10 Employees</span></div></div></div><div class="grid grid-cols-2 items-center gap-2 border-t border-gray-300 p-4 xs:flex xs:flex-wrap"><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Location" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MapIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Location"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/location/new-york-city-ny">New York City</a></div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Size" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/CompanySizeIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Size"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600">1-10</div></div><div class="flex items-center justify-center rounded bg-gray-200 px-2 font-medium"><img alt="Company Industries" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/MarketsIcon.svg" height="20" width="20" class="h-3 w-3" title="Company Industries"/><div class="flex h-[20px] items-center justify-center space-x-1 whitespace-nowrap pl-1 text-[10px] font-medium leading-relaxed text-accent-persian-600"><a class="text-accent-persian-600 underline" rel="noopener noreferrer" target="_blank" href="/startups/industry/enterprise-software">Enterprise Software</a></div></div></div><div class="flex w-full space-x-2 text-[10px] text-accent-persian-600 border-t border-gray-300 p-4 pb-6"><ul class="grid w-full grid-cols-2 justify-start gap-2 sm:place-items-center xs:flex xs:flex-row xs:flex-wrap"><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg fill="none" height="12" viewBox="0 0 12 12" width="12" xmlns="http://www.w3.org/2000/svg" class="haloIcon"><path d="M4.5 10.5H7.5M4.5 9H7.5M4.49992 5.99999H2.70692C2.60805 5.99996 2.5114 5.97063 2.4292 5.91569C2.34699 5.86074 2.28292 5.78266 2.24509 5.69131C2.20725 5.59996 2.19735 5.49945 2.21663 5.40247C2.23592 5.30549 2.28352 5.21641 2.35342 5.14649L5.64642 1.85349C5.74019 1.75975 5.86734 1.70709 5.99992 1.70709C6.13251 1.70709 6.25966 1.75975 6.35342 1.85349L9.64642 5.14649C9.71633 5.21641 9.76393 5.30549 9.78322 5.40247C9.8025 5.49945 9.7926 5.59996 9.75476 5.69131C9.71693 5.78266 9.65286 5.86074 9.57065 5.91569C9.48845 5.97063 9.3918 5.99996 9.29292 5.99999H7.49992V7.49999H4.49992V5.99999Z" stroke="black" stroke-linecap="round" stroke-linejoin="round"></path></svg><div class="line-clamp-1">Top 10% of responders</div><div class="styles_tooltip-text__bYBqF">Surreal is in the top 10% of companies in terms of response time to applications</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg class="haloIcon" fill="none" height="12" viewBox="0 0 51 46" width="12" xmlns="http://www.w3.org/2000/svg"><path d="M5.16732 23.0826C5.16732 24.1872 6.06275 25.0826 7.16732 25.0826C8.27189 25.0826 9.16732 24.1872 9.16732 23.0826H5.16732ZM27.7923 41.7076C26.6877 41.7076 25.7923 42.6031 25.7923 43.7076C25.7923 44.8122 26.6877 45.7076 27.7923 45.7076V41.7076ZM48.4173 23.0826H46.4173H48.4173ZM27.7923 2.45764V0.457642V2.45764ZM27.7923 23.0826H25.7923C25.7923 23.7513 26.1265 24.3758 26.6829 24.7467L27.7923 23.0826ZM33.5579 29.3301C34.477 29.9428 35.7187 29.6944 36.3314 28.7754C36.9441 27.8563 36.6958 26.6146 35.7767 26.0019L33.5579 29.3301ZM29.7923 11.6243C29.7923 10.5197 28.8969 9.62431 27.7923 9.62431C26.6877 9.62431 25.7923 10.5197 25.7923 11.6243H29.7923ZM2.58398 27.9576C1.47942 27.9576 0.583985 28.8531 0.583984 29.9576C0.583984 31.0622 1.47941 31.9576 2.58398 31.9576L2.58398 27.9576ZM20.9173 31.9576C22.0219 31.9576 22.9173 31.0622 22.9173 29.9576C22.9173 28.8531 22.0219 27.9576 20.9173 27.9576V31.9576ZM7.16732 34.8326C6.06275 34.8326 5.16732 35.7281 5.16732 36.8326C5.16732 37.9372 6.06275 38.8326 7.16732 38.8326V34.8326ZM20.9173 38.8326C22.0219 38.8326 22.9173 37.9372 22.9173 36.8326C22.9173 35.7281 22.0219 34.8326 20.9173 34.8326V38.8326ZM14.0423 41.7076C12.9377 41.7076 12.0423 42.6031 12.0423 43.7076C12.0423 44.8122 12.9377 45.7076 14.0423 45.7076V41.7076ZM20.9173 45.7076C22.0219 45.7076 22.9173 44.8122 22.9173 43.7076C22.9173 42.6031 22.0219 41.7076 20.9173 41.7076V45.7076ZM27.7923 45.7076C30.7635 45.7076 33.7055 45.1224 36.4505 43.9854L34.9198 40.2899C32.6601 41.2259 30.2382 41.7076 27.7923 41.7076V45.7076ZM36.4505 43.9854C39.1955 42.8484 41.6897 41.1819 43.7906 39.0809L40.9622 36.2525C39.2327 37.982 37.1795 39.3539 34.9198 40.2899L36.4505 43.9854ZM43.7906 39.0809C45.8915 36.98 47.5581 34.4858 48.6951 31.7409L44.9996 30.2101C44.0636 32.4698 42.6917 34.523 40.9622 36.2525L43.7906 39.0809ZM48.6951 31.7409C49.8321 28.9959 50.4173 26.0538 50.4173 23.0826H46.4173C46.4173 25.5285 45.9356 27.9504 44.9996 30.2101L48.6951 31.7409ZM50.4173 23.0826C50.4173 20.1115 49.8321 17.1694 48.6951 14.4244L44.9996 15.9552C45.9356 18.2149 46.4173 20.6368 46.4173 23.0826H50.4173ZM48.6951 14.4244C47.5581 11.6794 45.8915 9.18528 43.7906 7.08435L40.9622 9.91278C42.6917 11.6423 44.0636 13.6955 44.9996 15.9552L48.6951 14.4244ZM43.7906 7.08435C41.6897 4.98342 39.1955 3.31688 36.4505 2.17987L34.9198 5.87539C37.1795 6.81138 39.2327 8.18329 40.9622 9.91278L43.7906 7.08435ZM36.4505 2.17987C33.7055 1.04286 30.7635 0.457642 27.7923 0.457642V4.45764C30.2382 4.45764 32.6601 4.93939 34.9198 5.87539L36.4505 2.17987ZM27.7923 0.457642C24.8212 0.457642 21.8791 1.04286 19.1341 2.17987L20.6648 5.87539C22.9245 4.93939 25.3464 4.45764 27.7923 4.45764V0.457642ZM19.1341 2.17987C16.3891 3.31688 13.895 4.98342 11.794 7.08435L14.6225 9.91278C16.3519 8.18329 18.4051 6.81138 20.6648 5.87539L19.1341 2.17987ZM11.794 7.08435C9.6931 9.18528 8.02656 11.6794 6.88954 14.4244L10.5851 15.9552C11.5211 13.6955 12.893 11.6423 14.6225 9.91278L11.794 7.08435ZM6.88954 14.4244C5.75253 17.1694 5.16732 20.1115 5.16732 23.0826H9.16732C9.16732 20.6368 9.64907 18.2149 10.5851 15.9552L6.88954 14.4244ZM26.6829 24.7467L33.5579 29.3301L35.7767 26.0019L28.9017 21.4185L26.6829 24.7467ZM25.7923 11.6243V23.0826H29.7923V11.6243H25.7923ZM2.58398 31.9576L20.9173 31.9576V27.9576L2.58398 27.9576L2.58398 31.9576ZM7.16732 38.8326H20.9173V34.8326H7.16732V38.8326ZM14.0423 45.7076H20.9173V41.7076H14.0423V45.7076Z" fill="black"></path></svg><div class="line-clamp-1">Responds within three weeks</div><div class="styles_tooltip-text__bYBqF">Based on past data, Surreal usually responds to incoming applications within three weeks</div></div></li><li class="styles_tooltip-container__1f8OY rounded px-2 font-medium bg-accent-persian-50"><div class="flex h-[20px] items-center justify-center space-x-1"><svg viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class="haloIcon" height="12" width="12"><path d="M3.613 17.79l.094-.083L10 11.415l3.293 3.292a1 1 0 001.32.083l.094-.083L19 10.415l1.293 1.292c.602.603 1.614.22 1.701-.593L22 11l-.002-4.06-.009-.087-.025-.119-.024-.076-.034-.081-.052-.098-.067-.096-.08-.09a1.014 1.014 0 00-.112-.097l-.11-.071-.114-.054-.105-.035-.117-.025-.06-.007L21 6h-4c-.852 0-1.297.986-.783 1.623l.076.084L17.585 9 14 12.585l-3.293-3.292a1 1 0 00-1.32-.083l-.094.083-7 7a1 1 0 001.32 1.497z" fill="currentColor"></path></svg><div class="line-clamp-1">Growing fast</div><div class="styles_tooltip-text__bYBqF">Showed strong hiring growth in the past month</div></div></li></ul></div><a class="flex items-center justify-center text-sm font-medium text-black" rel="noopener noreferrer" target="_blank" href="/company/surreal-7">Learn more about Surreal <img alt="image" src="/cdn-cgi/image/width=40,height=40,fit=scale-down,gravity=0.5x0.5,quality=90,format=auto/images/talent/jobs/ArrowRight.svg" height="20" width="20"/></a></div><div class="mb-8 w-full flex-col space-y-4 pt-4"></div></div><div class="mb-6 mt-6 rounded-xl border border-neutral-200 px-6 py-6"><h2 class="text-2xl font-semibold">Similar 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