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<!DOCTYPE html> <html class="client-nojs" lang="en" dir="ltr"> <head> <meta charset="UTF-8"/> <title>CS IT Support Wiki</title> <script>document.documentElement.className="client-js";RLCONF={"wgBreakFrames":!1,"wgSeparatorTransformTable":["",""],"wgDigitTransformTable":["",""],"wgDefaultDateFormat":"dmy","wgMonthNames":["","January","February","March","April","May","June","July","August","September","October","November","December"],"wgRequestId":"26a30dccbe3e1b98d622df44","wgCSPNonce":!1,"wgCanonicalNamespace":"","wgCanonicalSpecialPageName":!1,"wgNamespaceNumber":0,"wgPageName":"Main_Page","wgTitle":"Main Page","wgCurRevisionId":9389,"wgRevisionId":9389,"wgArticleId":1,"wgIsArticle":!0,"wgIsRedirect":!1,"wgAction":"view","wgUserName":null,"wgUserGroups":["*"],"wgCategories":[],"wgPageContentLanguage":"en","wgPageContentModel":"wikitext","wgRelevantPageName":"Main_Page","wgRelevantArticleId":1,"wgIsProbablyEditable":!1,"wgRelevantPageIsProbablyEditable":!1,"wgRestrictionEdit":[],"wgRestrictionMove":[],"wgIsMainPage":!0};RLSTATE={"site.styles":"ready","noscript":"ready","user.styles":"ready","user" :"ready","user.options":"loading","ext.categoryTree.styles":"ready","mediawiki.toc.styles":"ready","skins.wse2013":"ready"};RLPAGEMODULES=["ext.categoryTree","site","mediawiki.page.startup","mediawiki.page.ready","mediawiki.toc"];</script> <script>(RLQ=window.RLQ||[]).push(function(){mw.loader.implement("user.options@1hzgi",function($,jQuery,require,module){/*@nomin*/mw.user.tokens.set({"patrolToken":"+\\","watchToken":"+\\","csrfToken":"+\\"}); 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</script>  <div id='quickbar'> <div class="portlet" id="p-search" role="search"> <h3>search</h3> <form id="searchform-sidebar" method="get" class="inline" action="/wiki/Special:Search"><input name="search" placeholder="Search CS IT Support Wiki" title="Search CS IT Support Wiki [f]" accesskey="f" class="mw-searchInput" size="14"/><br /><input type="submit" name="go" value="Go" title="Go to a page with this exact name if it exists" class="searchButton"/><input type="submit" name="fulltext" value="Search" title="Search the pages for this text" class="searchButton"/></form> </div> <div class="portlet" id="p-navigation" role="navigation"> <h3>navigation</h3> <ul><li id="n-mainpage-description"><a href="/wiki/Main_Page" title="Visit the main page [z]" accesskey="z">Main page</a></li><li id="n-Categories"><a href="/wiki/Category:All">Categories</a></li><li id="n-All-Pages"><a href="/wiki/Special:AllPages">All Pages</a></li></ul> </div> </div> </div> <div id="article" role="main"> <div id="linkcollection" role="navigation"> <div id="langlinks"></div> <div id="catlinks" class="catlinks catlinks-allhidden" data-mw="interface"></div>  </div> <div class="mw-indicators mw-body-content"> </div> <h1 id="firstHeading"><span dir="auto">Main Page</span></h1> <div id="mw-content-text" lang="en" dir="ltr" class="mw-content-ltr"><div class="mw-parser-output"><div id="toc" class="toc" role="navigation" aria-labelledby="mw-toc-heading"><input type="checkbox" role="button" id="toctogglecheckbox" class="toctogglecheckbox" style="display:none" /><div class="toctitle" lang="en" dir="ltr"><h2 id="mw-toc-heading">Contents</h2><span class="toctogglespan"><label class="toctogglelabel" for="toctogglecheckbox"></label></span></div> <ul> <li class="toclevel-1 tocsection-1"><a href="#Welcome_to_the_JHU_Computer_Science_Dept_I.T._Group.27s_User_Support_Wiki"><span class="tocnumber">1</span> <span class="toctext">Welcome to the JHU Computer Science Dept I.T. Group's User Support Wiki</span></a></li> <li class="toclevel-1 tocsection-2"><a href="#Our_Scope_Of_Services..._What_IT_Services_Do_We_Provide.3F"><span class="tocnumber">2</span> <span class="toctext">Our <i>Scope Of Services</i>... What IT Services Do We Provide?</span></a></li> <li class="toclevel-1 tocsection-3"><a href="#Operations_Status_of_CS_Servers.2FServices.2FLabs"><span class="tocnumber">3</span> <span class="toctext"><span>Operations Status</span> of CS Servers/Services/Labs</span></a></li> <li class="toclevel-1 tocsection-4"><a href="#Categories"><span class="tocnumber">4</span> <span class="toctext">Categories</span></a></li> </ul> </div> <h2><span id="Welcome_to_the_JHU_Computer_Science_Dept_I.T._Group's_User_Support_Wiki"></span><span class="mw-headline" id="Welcome_to_the_JHU_Computer_Science_Dept_I.T._Group.27s_User_Support_Wiki">Welcome to the JHU Computer Science Dept I.T. Group's User Support Wiki</span></h2> <p>Here, we (the <a rel="nofollow" class="external text" href="https://www.cs.jhu.edu/it-support">CS IT Support Group</a>) provide documentation on how to use many of our services. <i>(Note: this wiki is only modifiable by the administrators.)</i> </p><p>If you need assistance with any of the documentation, or if you need computer assistance with <a href="/wiki/Services_Provided_By_CS_IT" title="Services Provided By CS IT">machines or services we support</a>, please e-mail <a rel="nofollow" class="external text" href="mailto:support@cs.jhu.edu">support@cs.jhu.edu</a> </p><p><b><span style="color:#E0002B">We are available 8:30am to 5pm Monday - Friday, except university holidays.</span></b> </p><p><br /> </p> <figure class="warning-box message-box"><p class="standalone"> CS IT is back in Malone Hall. CS IT Staff members are working in a hybrid schedule, so some of the staff might be working remotely, while others might be on campus. We continue to be available <i>M-F, 8:30 to 5pm</i>, but although we might be on campus, some of our services may only be provided via online means. Please see: <a href="/wiki/Obtaining_CS_IT_Services_Remotely" title="Obtaining CS IT Services Remotely"> Obtaining CS IT Services Remotely page</a> for further information.</p></figure> <h2><span id="Our_Scope_Of_Services..._What_IT_Services_Do_We_Provide?"></span><span class="mw-headline" id="Our_Scope_Of_Services..._What_IT_Services_Do_We_Provide.3F">Our <i>Scope Of Services</i>... What IT Services Do We Provide?</span></h2> <p><i><b>New to the CS Dept?</b></i> Please read about the many services provided by CS IT at our <a href="/wiki/Services_Provided_By_CS_IT" title="Services Provided By CS IT">Scope of Services</a> page. You may also visit our <a href="/wiki/Onboarding" title="Onboarding">Onboarding</a> page. </p><p><br /> </p> <h2><span id="Operations_Status_of_CS_Servers/Services/Labs"></span><span class="mw-headline" id="Operations_Status_of_CS_Servers.2FServices.2FLabs"><span style="color:#E0002B">Operations Status</span> of CS Servers/Services/Labs</span></h2> <p><span style="color:#E0002B">Visit our <a href="/wiki/Notices" title="Notices">Notices</a> page for a list of planned/unplanned <i>service outages</i>, <i>CS Computing Lab availability</i>, and <i>other important notifications</i>.</span> <br /> </p><p><br /> <br /> </p><p><i>To start using this Wiki, you may do a <b>search</b> from the sidebar on the left or choose from one of our categories below.</i> </p> <h2><span class="mw-headline" id="Categories">Categories</span></h2> <div id="main-page-categories"> <div class="CategoryTreeTag" data-ct-mode="0" data-ct-options="{"mode":0,"hideprefix":20,"showcount":false,"namespaces":false,"notranslations":false}"><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Accounts" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Accounts" title="Category:Accounts">Accounts</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Audio-Visual" title="Category:Audio-Visual">Audio-Visual</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Backups" title="Category:Backups">Backups</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Computers_Available_on_the_CS_Network" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Computers_Available_on_the_CS_Network" title="Category:Computers Available on the CS Network">Computers Available on the CS Network</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Forms" title="Category:Forms">Forms</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Labs" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Labs" title="Category:Labs">Labs</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Linux_Clients" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Linux_Clients" title="Category:Linux Clients">Linux Clients</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Mail" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Mail" title="Category:Mail">Mail</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Malone_Hall" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Malone_Hall" title="Category:Malone Hall">Malone Hall</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Misc" title="Category:Misc">Misc</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:MySQL" title="Category:MySQL">MySQL</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Networking" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Networking" title="Category:Networking">Networking</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Printing" title="Category:Printing">Printing</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Research_Computing" title="Category:Research Computing">Research Computing</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Security" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Security" title="Category:Security">Security</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Software" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Software" title="Category:Software">Software</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeBullet"><span class="CategoryTreeToggle" data-ct-title="Support_Options" data-ct-state="collapsed">►</span> </span> <a href="/wiki/Category:Support_Options" title="Category:Support Options">Support Options</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Troubleshooting" title="Category:Troubleshooting">Troubleshooting</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Virtual_Machines_(VMs)" title="Category:Virtual Machines (VMs)">Virtual Machines (VMs)</a></div><div class="CategoryTreeChildren" style="display:none"></div></div><div class="CategoryTreeSection"><div class="CategoryTreeItem"><span class="CategoryTreeEmptyBullet">► </span> <a href="/wiki/Category:Webpages_and_Webservices" title="Category:Webpages and Webservices">Webpages and Webservices</a></div><div class="CategoryTreeChildren" style="display:none"></div></div></div> </div>    </div></div> </div> </div> <div id="footer"> <div id="footer-navigation" role="navigation"> <a href="/wiki/Main_Page" title="Main Page">Main Page</a> | <form id="searchform-footer" method="get" class="inline" action="/wiki/Special:Search">Search: <input name="search" placeholder="Search CS IT Support Wiki" title="Search CS IT Support Wiki [f]" accesskey="f" class="mw-searchInput" size="14"/> <input type="submit" name="go" value="Go" title="Go to a page with this exact name if it exists" class="searchButton"/><input type="submit" 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