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class="block block--ihb patern-bg variation-one"> <div class="container"> <div class="container-inner"> <div class="content-box"> <h1 class="entry-title">How Honeylove Accelerated Digital Accessibility Compliance with an Integrated Solution</h1> <p><img alt="" width="200" nitro-lazy-src="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/source/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/honeylove_logo_white-1.svg" class="alignnone size-full wp-image-52890 nitro-lazy" decoding="async" nitro-lazy-empty id="NjY1OjE2MA==-1" src="data:image/gif;nitro-empty-id=NjY1OjE2MA==-1;base64,R0lGODlhAQABAIABAAAAAP///yH5BAEAAAEALAAAAAABAAEAAAICTAEAOw==" nitro-lazy-srcset="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/source/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/honeylove_logo_white-1.svg 1x, https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/source/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/honeylove_logo_white-1.svg 2x" /></p> </div> <div class="decorator-container"> <div class="decorator-container--inner"> <div class="image"> </div> </div> </div> <div class="square-corner-decorator"> <div class="top-corner"></div> <div class="bottom-corner"></div> </div> </div> </div> </section> <section class="block block-customer-quote color-variation-two author-position-Chief Technology Officer, Honeylove" aria-label="Customer Quote"> <div class="content-container container"> <div class="info-container"> <div class="image-container"> <div class="line-top"> <div class="square"></div> </div> <div class="image"> <img alt="Daniel Upton, Chief Technology Officer, Honeylove" nitro-lazy-src="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/Daniel-Upton-180x150.png" class="nitro-lazy" decoding="async" nitro-lazy-empty id="Njk0OjIy-1" src="data:image/svg+xml;nitro-empty-id=Njk0OjIy-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMTgwIDE1MCIgd2lkdGg9IjE4MCIgaGVpZ2h0PSIxNTAiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+" nitro-lazy-srcset="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/Daniel-Upton-180x150.png 1x, https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/Daniel-Upton-180x150.png 2x" /> </div> <div class="line-bottom"> <div class="square"></div> </div> </div> <div class="text-container"> <blockquote class="h5">“Level Access provided us with the expertise we needed to understand our legal obligations, and the tools and training we needed to meet them efficiently—reducing risk and improving usability for every customer.” </blockquote> <p>Daniel Upton,</p> <p><b>Chief Technology Officer, Honeylove</b></p> <div class="qoute-logo"> <img alt="Honeylove logo" nitro-lazy-src="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/honeylove_logo.svg" class="nitro-lazy" decoding="async" nitro-lazy-empty id="NzA4OjIy-1" src="data:image/svg+xml;nitro-empty-id=NzA4OjIy-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMzQ3IDYzIiB3aWR0aD0iMzQ3IiBoZWlnaHQ9IjYzIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==" /> </div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="content-block-inner"> <div class="content-block-inner--column-left"> <h2 class="nitro-lazy">Summary</h2> </div> <div class="content-block-inner--column-right"> <ul> <li>Shapewear brand Honeylove is committed to providing inclusive experiences for all customers—but the brand faced legal complaints regarding the accessibility of its website.</li> <li>Honeylove’s development team initially struggled to make progress fixing accessibility issues while balancing remediation with new projects.</li> <li>The Level Access Platform’s project management integration enabled Honeylove to streamline accessibility issue remediation, reducing the proportion of developers’ time devoted to accessibility-related administrative work from 50% to 10%.</li> <li>The brand also provided role-specific and organization-wide accessibility training through the Level Access Academy to uplevel its teams’ skills.</li> <li>As a result, Honeylove successfully cleared its backlog of accessibility issues, fixing 99% of identified issues, and reduced legal risk.</li> <li>The brand’s commitment to accessibility extends beyond technical aspects, with improved customer experience and better support for shoppers with disabilities.</li> </ul> </div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="tagline"><h3 class="tagline">Objective:</h3> </div> <div class="content-block-inner"> <div class="content-block-inner--column-left"> <h2>Increase the efficiency of digital accessibility workflows to mitigate legal risk and uphold inclusive brand values</h2> </div> <div class="content-block-inner--column-right"> <p>Cult-favorite shapewear brand Honeylove welcomes customers of “all shapes, sizes, and backgrounds,” including people with disabilities. So when the brand received legal complaints regarding the accessibility of its website, the team swiftly took action by requesting a comprehensive accessibility evaluation.</p> <p>That evaluation created a backlog of accessibility issues Honeylove’s development team struggled to make progress remediating. Tackling the backlog was particularly challenging as the team balanced accessibility with work required for new projects. And, as a result, the brand remained a target for lawsuits. “It was frustrating that, even while we were trying to work through our backlog, we were still receiving legal complaints,” says Daniel Upton, Honeylove’s Chief Technology Officer. “We weren’t moving quickly enough.”</p> <p>To reduce legal risk, and provide a customer experience aligned with its values, Honeylove needed to empower its developers to more efficiently address accessibility issues—whether on its live site or as they built new experiences.</p> </div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="tagline"><h3 class="tagline">Solution:</h3> </div> <div class="content-block-inner"> <div class="content-block-inner--column-left"> <h2>Streamline remediation with integrated project management and upskill teams through training</h2> </div> <div class="content-block-inner--column-right"> <p>As Honeylove aimed to accelerate issue remediation, the team began leveraging the Level Access Platform’s issue tracking integration with project management platform Asana (the Level Access Platform also integrates with other popular project management tools, including Jira and Azure DevOps). The bi-directional integration automatically synced detailed evaluation findings and task information with developers’ existing workspaces in Asana, so the team saved time not having to navigate multiple systems. They could communicate and collaborate with each other—and Level Access experts—within each Asana task. “The Asana integration streamlined work tremendously,” says Max McDonough, a software engineer at Honeylove. “Instead of wasting precious time constantly moving back and forth between different platforms, I could access all the information I needed, all in one system.”</p> <p>Altogether, Max estimates that the Asana integration reduced the amount of time he spent on administrative work related to accessibility from 50% to just 10%. He could devote the other 90% of his day to actively working through Honeylove’s backlog, resulting in faster remediation progress.</p> <p>Equipping developers with more advanced tools for managing remediation wasn’t the only step Honeylove took to empower its teams to tackle accessibility more effectively. The brand also implemented role-specific and organization-wide accessibility training through the Level Access Academy, helping everyone from designers and developers to customer experience professionals expand their accessibility knowledge and build crucial skills.</p> </div> </div> </div> </div> </section> <section class="block block-customer-quote color-variation-one author-position-Supervisor, Customer Experience, Honeylove " aria-label="Customer Quote"> <div class="content-container container"> <div class="info-container"> <div class="image-container"> <div class="line-top"> <div class="square"></div> </div> <div class="image"> <img alt="Headshot of Samara Bekkering" nitro-lazy-src="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/samara-bekkering-headshot-square-180x180-150x150.png" class="nitro-lazy" decoding="async" nitro-lazy-empty id="NzkzOjIy-1" src="data:image/svg+xml;nitro-empty-id=NzkzOjIy-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMTgwIDE4MCIgd2lkdGg9IjE4MCIgaGVpZ2h0PSIxODAiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+PC9zdmc+" nitro-lazy-srcset="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/samara-bekkering-headshot-square-180x180-150x150.png 1x, https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/samara-bekkering-headshot-square-180x180.png 2x" /> </div> <div class="line-bottom"> <div class="square"></div> </div> </div> <div class="text-container"> <blockquote class="h5">“The Level Access Academy was incredibly user-friendly. Our teams not only completed the assigned courses, but did so well ahead of schedule.” </blockquote> <p>Samara Bekkering</p> <p><b>Supervisor, Customer Experience, Honeylove </b></p> <div class="qoute-logo"> <img alt="Honeylove logo" nitro-lazy-src="https://cdn-ilbkkfp.nitrocdn.com/IitHsyZVCFBhhqcuBElDTFsjJOnzYnBg/assets/images/optimized/rev-11febf0/www.levelaccess.com/wp-content/uploads/2024/06/honeylove_logo.svg" class="nitro-lazy" decoding="async" nitro-lazy-empty id="ODA1OjIy-1" src="data:image/svg+xml;nitro-empty-id=ODA1OjIy-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMzQ3IDYzIiB3aWR0aD0iMzQ3IiBoZWlnaHQ9IjYzIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==" /> </div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="content-block-inner"> <div class="content-block-inner--column-left"> </div> <div class="content-block-inner--column-right"> <p>This investment in education not only further accelerated the rate at which Honeylove was able to address existing issues, but also reduced the number of new issues introduced with updates to the brand’s website—ensuring Honeylove won’t end up confronting another substantial backlog.</p> </div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="tagline"><h3 class="tagline">Results:</h3> </div> <div class="content-block-inner"> <div class="content-block-inner--column-left"> <h2>Reduced legal risk, improved customer experience</h2> </div> <div class="content-block-inner--column-right"> <p>Thanks to the Level Access Platform’s streamlined workflow management solutions and practical training through Academy, Honeylove successfully cleared its backlog of accessibility issues. The team fixed 99% of the issues identified in the initial accessibility evaluation, and only three critical issues were detected in a subsequent automated scan. For context, it’s not unusual for scans to surface thousands of critical issues in similar e-commerce websites.</p> </div> </div> </div> </div> </section> <section class="block block-customer-quote color-variation-three author-position-Chief Technology Officer, Honeylove " aria-label="Customer Quote"> <div class="content-container container"> <div class="info-container"> <div class="image-container"> <div class="line-top"> <div class="square"></div> </div> <div class="image"> </div> <div class="line-bottom"> <div class="square"></div> </div> </div> <div class="text-container"> <blockquote class="h5">“Addressing digital accessibility from the very beginning of the development life cycle is much easier than tackling a backlog. The Level Access Platform enabled us to reach that steady state.” </blockquote> <p>Daniel Upton, </p> <p><b>Chief Technology Officer, Honeylove </b></p> <div class="qoute-logo"></div> </div> </div> </div> </section> <section class="block block--text block--text--title-Top"> <div class="container"> <div class="content-block"> <div class="content-block-inner"> <div class="content-block-inner--column-left"> </div> <div class="content-block-inner--column-right"> <p>Now that Honeylove is equipped to efficiently resolve accessibility barriers, legal action targeting the brand has subsided—but the benefits of prioritizing accessibility extend well beyond mitigating legal risk. “Our site is much more usable for all our customers, and not just keyboard navigation and screen reader users,” says Upton. “The layout is more intuitive, and the code is higher quality.”</p> <p>Honeylove’s commitment to inclusive experience isn’t limited to technical accessibility. Having completed the Level Access Academy’s awareness and sensitivity training, the brand’s Customer Experience team can now provide better assistance to shoppers with disabilities—ensuring every customer is fully supported at every stage of their journey. “We show up every day aiming to provide a best-in-class experience to all of our customers,” says Bekkering. “Our partnership with Level Access allows us to ensure that everyone who visits our website has an exceptional experience with Honeylove.”</p> </div> <a href="https://www.levelaccess.com/wp-content/uploads/2024/07/How-Honeylove-Accelerated-Digital-Accessibility-Compliance-with-an-Integrated-Solution.pdf" class="btn-primary" aria-label="Download a PDF of this case study"> Download this case study</a> </div> </div> </div> </section> <section class="block block--four-thumbnail block--fcrc listing - type - manual content - typeresource fcrc-list-block-without-thumbnail"> <div class="content-container container"> <p class="tagline"></p> <div class="title-and-cta"> <h2>More customer stories</h2> <a href="https://www.levelaccess.com/customers/" class="btn-secondary color-plum" aria-label="Explore all"> Explore all</a> </div> <div class="resources-articles"> <ul class="fcrc-card-list ps-0"> <li class="teaser teaser-listing teaser-resource"> <div class="info"> <span> Case Studies </span> <span class="reading-time"><span class="separator"></span>May 16, 2023</span> </div> <h3><a href="https://www.levelaccess.com/resources/slowing-down-to-speed-up-how-carmaxs-accessible-design-system-accelerated-inclusivity-and-innovation/"><span class="visually-hidden">Read more about </span> Slowing Down to Speed Up: How CarMax’s Accessible Design System Accelerated Inclusivity and Innovation</a></h3> </li> <li class="teaser teaser-listing teaser-resource"> <div class="info"> <span> Case Studies </span> <span class="reading-time"><span class="separator"></span>December 14, 2022</span> </div> <h3><a href="https://www.levelaccess.com/resources/how-paylocity-put-employees-first-in-employee-self-service-including-employees-with-disabilities/"><span class="visually-hidden">Read more about </span> How Paylocity Put Employees First in “Employee Self-Service”—Including Employees with Disabilities</a></h3> </li> <li class="teaser teaser-listing teaser-resource"> <div class="info"> <span> Case Studies </span> <span class="reading-time"><span class="separator"></span>January 9, 2023</span> </div> <h3><a href="https://www.levelaccess.com/resources/how-gloat-creates-career-growth-opportunities-for-people-of-all-abilities/"><span class="visually-hidden">Read more about </span> How Gloat Creates Career Growth Opportunities for People of All Abilities</a></h3> </li> <li class="teaser teaser-listing teaser-resource"> <div class="info"> <span> Case Studies </span> <span class="reading-time"><span class="separator"></span>December 14, 2022</span> </div> <h3><a href="https://www.levelaccess.com/resources/how-common-app-got-ahead-of-the-class-by-putting-accessibility-first-in-their-product-design/"><span class="visually-hidden">Read more about </span> How Common App Got Ahead of the Class by Putting Accessibility First in their Product Design</a></h3> </li> </ul> </div> </div> </section> <section class="block block-call-out patern-bg block-call-out--variation-two"> <div class="container"> <div class="mini-decorator"></div> <div class="container-inner"> <div class="content-box"> <h2>Ready to get started?</h2> <div class="actions dark"> <a href="/request-a-demo/" class="btn-primary" aria-label="Request a demo with our team"> Request a demo</a> </div> </div> <div class="decorator-container"> <div class="decorator-container--inner nitro-lazy"> <div class="image"> </div> </div> </div> <div class="square-corner-decorator"> <div class="top-corner"></div> <div class="bottom-corner"></div> </div> </div> </div> </section> </div> </div> <script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? 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