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href="/support/faq/?filter=Forum&PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Forum</a></li> <li id="nav-knowledge-base-definitions"><a href="/support/faq/?filter=Definitions&PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Definitions</a></li> <li id="nav-knowledge-base-advertising"><a href="/support/faq/?filter=Advertising&PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Advertising</a></li> </ul></li><li id="nav-contact" class="category"><a href="/support/contact/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh"><span>Contact Us</span></a></li></ul></div><div class="col col-span-8"><div class="panel padded-panel"><h1>See How Visitors Are Really Experiencing Your Site With Session Replay</h1> <p>Remove the guesswork and see visually how your visitors are clicking, tapping, scrolling and navigating your website.</p> <p>Session Replay is a new feature in Statcounter designed to give you deeper visitor insights by enabling you to play back a visual recording of each visitor session, showing you exactly what your visitors saw and did in their browser as they navigated your website.</p> <p>This new feature will help you <strong>see your website as you've never seen it before — through the eyes of your visitors as they are using it</strong>. See what works on your website, what breaks, where things can be improved and the friction points and frustrations that may be turning your visitors away, resulting in losing valuable conversions and sales.</p> <p>As with all new features we add to Statcounter, ease of use is our number one priority so we have kept Session Replay simple. Let's take a look at how it works.</p> <h2>Choosing a Session to Replay</h2> <p>Sessions in Statcounter can be played from the Visitor Activity or Visitor Paths reports. These reports include valuable information about each session such as session length, number of pageviews, browser, device and location information. Previewing and filtering your sessions based on this visitor information can be helpful for shortlisting the sessions that warrant further investigation.</p> <p><img src="/images/support/visitor_acticity_play_button.png"></p> <p><strong>To replay a session:</strong></p> <ol> <li>While logged in to Statcounter, visit your <a href="/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh" class="no-padding" target="_blank">Projects</a> page and select the relevant project.</li> <li>Expand the Recent Activity menu in the left navigation sidebar and select <strong>Visitor Activity</strong> or <strong>Visitor Paths</strong>.</li> <li>Click or tap the circular play button to replay the session.</li> </ol> <p>Note: An outline version of the play button will appear for sessions you have played previously. You can replay sessions as many times as you wish.</p> <h2>Watching a Session</h2> <p>When you click the play button, a new window opens and plays a visual recording of what that visitor saw and did in their browser while they were on your website. This includes all the pages they visited, their clicks / taps and mouse movements, scrolling, form interactions and any periods of inactivity.</p> <p><img src="/images/support/session_replay.png"></p> <h2>Understanding The Timeline</h2> <p>As the session plays back, the various types of visitor activity are represented on the player timeline using different line styles and icons. This can be useful to see at a glance what your visitor did and click forward on the timeline to watch particular activities. You can hover over the timeline and icons for details. Here are the timeline events you may come across.</p> <p><img src="/images/support/timeline_key.png"></p> <h2>Player Controls</h2> <p>The play / pause button on the far left enables you to pause the playback at any stage. At the end of the session, the play button replays the session from the beginning. You can also click anywhere on the timeline to move the play position to that location.</p> <p><img src="/images/support/player_controls.png"></p> <p>To the right of the play / pause button is the playback speed control. Sometimes you may wish to speed up or slow down playback to focus on certain sections, while the Skip Activity toggle switch will speed over periods of inactivity.</p> <h2>Sharing Recordings</h2> <p>To share recordings with someone who doesn't have a Statcounter account, for example with a client or a team member, you can get a special shareable link using the Share button in the bottom right of the recording screen.</p> <p><img src="/images/support/share_button.png"></p> <p>When you've finished watching a session, the link at the top left of the screen will take you back to Visitor Activity or Visitor Paths.</p><div id='social-and-feedback'> <div class="row clearfix"> <div class='col col-span-6'><div class="addthis_inline_share_toolbox_2utb"></div></div><div class='col col-span-6'><ul class='section-feedback'><li>Did you find this article useful? <div class='btn-feedback-container'><span class='btn-feedback yes'>Yes<svg id="Untitled-Page%201" viewBox="0 0 21 19" 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19.9108 9.355 19.9108 10.0562 C 19.9108 10.7568 18.9094 11.2913 18.4355 11.2913 C 17.9622 11.2913 17.668 11.1626 17.2125 11.0889 C 16.7566 11.0151 15.479 11.3345 15.1614 11.3467 C 14.8438 11.3589 14.6216 11.7402 14.6216 12.2876 C 14.6096 13.4307 15.2231 13.3582 15.8091 14.7764 C 16.3491 16.0837 16.2166 17.2117 16.0129 17.5686 C 15.8091 17.9248 15.4071 18.3428 15.0356 17.7893 C 14.3938 16.3264 13.2546 15.2139 12.7148 14.5928 C 12.1749 13.9717 10.0339 12.2754 9.7463 11.9983 C 9.4587 11.7219 9.1885 11.1443 8.9429 10.4983 C 8.697 9.8528 8.041 9.6094 7.9248 9.5229 C 7.8079 9.4368 6.9822 9.1794 6.8833 9.1411 C 6.785 9.1025 6.7544 9.0513 6.7581 8.9226 C 6.7581 8.9226 6.8102 8.019 6.9397 7.4346 C 7.0691 6.8501 7.561 5.4453 7.691 5.1196 C 7.8206 4.7939 8.718 2.7275 8.7781 2.6333 C 8.8374 2.5381 8.8733 2.4739 9.0081 2.4336 C 9.1423 2.394 9.2405 2.4404 9.3395 2.4404 C 9.4377 2.4404 9.4683 2.3721 9.527 2.3721 C 10.6416 2.3721 11.4661 2.1755 12.6658 1.9639 C 14.011 1.7266 16.2867 1.6865 17.2412 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8.1296 2.3257 8.0525 2.3086 Z" fill="#064685"/> </g> </svg></span></div></li></ul></div> </div> </div> <div id='feedback-success' class='panel-feedback'><span class='feedback-success'>Thanks for your feedback!</span></div>  <script type="text/javascript" src="//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-582ef851e5527545"></script></div><div class='panel padded-panel' id='prev-next-article'><a id='previous-article' href='/support/detect-click-fraud/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh' title='Detect Click Fraud'><span class='btn'><svg id="Untitled-Page%201" viewBox="0 0 9 12" style="background-color:#ffffff00" version="1.1" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" x="0px" y="0px" width="9px" height="12px" ><g id="Layer%201"> <path d="M 7.5 2.8389 L 4.0189 5.9995 L 7.5 9.1611 L 6.0883 10.5 L 1.5 6.1486 L 1.5 5.8514 L 6.0883 1.5 L 7.5 2.8389 Z" fill="#ffffff"/> </g> </svg><span class='support-article-nav'>Previous Guide</span></span></a><a id='next-article' href='/support/session-replay-filters/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh' title='Zone in on the important sessions to watch with filters'><span class='btn'><span class='support-article-nav'>Next Guide</span><svg id="Untitled-Page%201" viewBox="0 0 9 12" style="background-color:#ffffff00" version="1.1" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" x="0px" y="0px" width="9px" height="12px" > <g id="Layer%201"> <path d="M 1.5 2.8389 L 4.9811 5.9995 L 1.5 9.1611 L 2.9117 10.5 L 7.5 6.1486 L 7.5 5.8514 L 2.9117 1.5 L 1.5 2.8389 Z" fill="#ffffff"/> </g> </svg></span></a></div><div id="comments-container"><a class="link-anchor" id="comments-top"></a><h2>19 Comments</h2><ul><li id="comment-415" class="comment has-children"><a id="comment_id-415" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">May 13 2024</span> at 10:41 by <span class="username_alias bold">floss86</span></div> <div class="text">Just paid for premium however when using browser on desktop the play buttons do not appear however viewing on iphone via safari works?</div></div><ul class="comment-children"><li id="comment-416" class="comment support"><a id="comment_id-416" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">May 14 2024</span> at 10:26 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Session Replay appears to be working on your account. Our support team has replied to your live chat. Please let them know if you have any further questions.</div></div></li></ul></li><li id="comment-378" class="comment"><a id="comment_id-378" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Nov 17 2023</span> at 18:52 by <span class="username_alias bold">blumberberry</span></div> <div class="text">I remember at one point it used to show in the preview when someone was watching a video -- so you would see the video playing in the recording. Now, everytime a video shows up, its just all white. You see nothing.<br /> <br /> Even if the video isn't even playing...you don't see it. Like the embded video player itself is gone. You can only see text and pictures in the recording now. It didnt use to be like this</div></div></li><li id="comment-376" class="comment has-children"><a id="comment_id-376" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Nov 15 2023</span> at 21:38 by <span class="username_alias bold">kurac707</span></div> <div class="text">i'm a few days into the free trial and after watching a few replays i can watch them no more... why is this? what's the point of a 30 day free trial if it's partial...</div></div><ul class="comment-children"><li id="comment-377" class="comment support"><a id="comment_id-377" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Nov 16 2023</span> at 10:41 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Hi, the Statcounter code does not appear to be installed correctly on your Tumblr blog. Please contact support for further help: <a href="https://statcounter.com/support/contact/">https://statcounter.com/support/contact/</a> </div></div></li></ul></li><li id="comment-359" class="comment has-children"><a id="comment_id-359" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Aug 2 2022</span> at 11:46 by <span class="username_alias bold">guy.sela@cropaia.com</span></div> <div class="text">I would like to record only specific URLs, not all. is that possible?</div></div><ul class="comment-children"><li id="comment-360" class="comment support"><a id="comment_id-360" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Aug 2 2022</span> at 14:25 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Session Replay will record all pages on your website that have the Statcounter code installed. This is to make it possible to see the complete journey visitors take through your website.You can use filters to only show recordings that include particular URLs - not what you were asking but may be useful. <a href="https://statcounter.com/support/session-replay-filters/">https://statcounter.com/support/session-replay-filters/</a></div><div class="modified_datetime">Comment edited on Aug 2 2022 at 14:49 </div></div></li></ul></li><li id="comment-354" class="comment has-children"><a id="comment_id-354" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Jun 30 2022</span> at 22:20 by <span class="username_alias bold">stockup</span></div> <div class="text">I would like to see how Session Replay works but when I click on the Replay icon it says that my demo period has expired. I apparently missed the demo email so how can i get a demo?<br /> <br /> </div></div><ul class="comment-children"><li id="comment-356" class="comment support"><a id="comment_id-356" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Jul 7 2022</span> at 08:39 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">We have just restarted the Session Replay trial for you. Thanks for trying it and let us know how you get on!</div></div></li></ul></li><li id="comment-351" class="comment"><a id="comment_id-351" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">May 22 2022</span> at 18:49 by <span class="username_alias bold">Simonalkenmayer</span></div> <div class="text">As soon as I purchased the right to use it, all the play buttons vanished. Seems like it might be a waste of money.</div></div></li><li id="comment-316" class="comment has-children"><a id="comment_id-316" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Nov 9 2021</span> at 19:03 by <span class="username_alias bold">golioth78</span></div> <div class="text">How much is this going to cost? </div></div><ul class="comment-children"><li id="comment-317" class="comment support"><a id="comment_id-317" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Nov 10 2021</span> at 08:57 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Hi, you can view the pricing here. Session replay is priced per website.<br /> <br /> <a href="https://statcounter.com/session-replay-pricing/">https://statcounter.com/session-replay-pricing/</a></div></div></li></ul></li><li id="comment-314" class="comment has-children"><a id="comment_id-314" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Oct 27 2021</span> at 22:47 by <span class="username_alias bold">crog</span></div> <div class="text">I signed up for the 30-day trial and all the replay buttons disappeared. Guess can't test that out!</div></div><ul class="comment-children"><li id="comment-315" class="comment has-children support"><a id="comment_id-315" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Oct 28 2021</span> at 09:20 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Thanks for letting us know. We will investigate this for you.</div></div><ul class="comment-children"><li id="comment-350" class="comment"><a id="comment_id-350" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">May 22 2022</span> at 18:49 by <span class="username_alias bold">Simonalkenmayer</span></div> <div class="text">I bought the feature and all my play buttons disappeared also</div></div></li></ul></li></ul></li><li id="comment-309" class="comment has-children"><a id="comment_id-309" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Sep 7 2021</span> at 12:34 by <span class="username_alias bold">amrogers</span></div> <div class="text">So on all my replays, you can't see any of the youtube videos recorded in the activity. So either they are loading at all for my visitors or they don't show up on these recordings. Can you let me know if the recording shows youtube videos on the page?</div><div class="modified_datetime">Comment edited on Sep 7 2021 at 12:35 </div></div><ul class="comment-children"><li id="comment-310" class="comment support"><a id="comment_id-310" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Sep 7 2021</span> at 14:05 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Hi, your YouTube videos should be loading fine for your visitors but because they are embedded third party content, we are unable to render them in the recordings. We will look at maybe adding a placeholder in recordings where video content can't be rendered.</div></div></li></ul></li><li id="comment-307" class="comment has-children"><a id="comment_id-307" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment.svg">Posted on <span class="bold">Aug 30 2021</span> at 20:07 by <span class="username_alias bold">nukeban</span></div> <div class="text">So show us a video of this in action?</div></div><ul class="comment-children"><li id="comment-308" class="comment support"><a id="comment_id-308" class="link-anchor"></a><div class="comment-content"><div class="heading"><img src="/images/icon-comment-support.svg">Posted on <span class="bold">Aug 31 2021</span> at 08:25 by <span class="username_alias bold">jonathanmorton</span></div> <div class="text">Hi, you can see it directly for yourself. On your Visitor Activity or Visitor Paths page, click the play button with the dashed blue outline to start a trial of Session replay. </div></div></li></ul></li></ul><form id="comments-form" method="POST"><input type="hidden" name="PHPSESSID" value="54c44nc0nkmjm1epbg21hhegnh" /> <a class="link-anchor" id="comments-form-new"></a><div class="login-signup-container"><div><a href="/login/?c=%2Fsupport%2Fsession-replay%2F%3FPHPSESSID%3D54c44nc0nkmjm1epbg21hhegnh%2F%23comments-top&PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Log in</a> to leave a comment.</div><div>Not a member? <a href="/sign-up?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Try Statcounter free for 30 days!</a></div></div></div></div></div></div>  <div id="contact-support-banner"> <div class="row clearfix"> <div class="col col-span-12"> <h2>Didn't find your answer here?</h2> <h3>Our support team is here to help you!</h3> <a href="/support/contact/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh" id="email-support">Contact Support</a> </div> </div> </div><footer> <div class="row clearfix"> <div class="col col-span-3"> <h3 id="product-title">Product</h3> <ul id="product-menu"> <li><a href="/features/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Features</a></li> <li><a href="/pricing/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Pricing</a></li> <li><a href="/how-it-works/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">How It Works</a></li> <li><a href="/about/recommendations/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Our Customers</a></li><li><a href="/success-stories/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Success Stories</a></li><li><a href="/demo/summary/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Demo</a></li> </ul> <h3>Get the App</h3> <ul id="mobile-apps" class="clearfix"> <li id="app-ios"><a href="https://itunes.apple.com/ie/app/statcounter-free-real-time/id903409665?mt=8" target="_blank">Statcounter iOS App</a></li><li id="app-android"><a href="https://play.google.com/store/apps/details?id=com.statcounter.statcounterapp" target="_blank">Statcounter Android App</a></li><li id="app-windows"><a href="https://www.microsoft.com/en-us/store/p/statcounter-web-analytics/9nblggh5q10j" target="_blank">Statcounter Windows App</a></li> </ul> </div> <div class="col col-span-3"> <h3>Company</h3> <ul> <li><a href="/about/mission/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Mission</a></li> <li><a href="/press-release/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Press Releases</a></li> <li><a href="/careers/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Careers</a></li> <li><a href="/about/legal/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Legal</a></li> <li><a href="/about/link-to-us?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Link To Us</a></li> <li><a href="https://gs.statcounter.com/" target="_blank">Global Stats</a></li> </ul> </div> <div class="col col-span-3"> <h3>Support</h3> <ul> <li><a href="/default/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Installation</a></li> <li><a href="/support/using-statcounter/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Using Statcounter</a></li> <li><a href="/support/faq/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">FAQ</a></li> <li><a href="//api.statcounter.com/" target="_blank">API</a></li> <li><a href="/support/contact/?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Contact Us</a></li> </ul> </div> <div class="col col-span-3"> <h3>Explore</h3> <ul><li><a href="/google-analytics-alternatives?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Google Analytics Alternatives</a></li><li><a href="/statcounter-vs-google-analytics?PHPSESSID=54c44nc0nkmjm1epbg21hhegnh">Statcounter vs Google Analytics</a></li> <li><a href="https://blog.statcounter.com/">Statcounter Blog</a></li> </ul> </div> </div> </footer><div id="sub-footer"> <div class="row clearfix"> <div class="col col-span-6"> <p class="center-text"><span class="nowrap">© Statcounter 1999-2025.</span>   <span class="nowrap">All rights reserved.</span></p> </div><div class="col col-span-6 clearfix"> <ul id="social-links" class="clearfix"> <li id="link-facebook"><a href="https://www.facebook.com/StatCounter-276618292699885/" target="_blank">Statcounter on Facebook</a></li> <li id="link-twitter"><a href="https://twitter.com/statcounter" target="_blank">Statcounter on Twitter</a></li> </ul> </div></div> </div><div id='sc-perf-wh' class='sc-perf session-replay-block'>webf001</div><div id='sc-ttfb-bd' class='sc-perf session-replay-block'>53.434133529663</div> <script type="text/javascript"> if(document.cookie.indexOf("landing=")==-1) { var exdate=new Date(); 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