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15-inch MacBook Pro Battery Recall Program - Apple Support
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analytics-exitlink"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 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value="/en-vn/15-inch-macbook-pro-battery-recall">Vietnam</option> <option value="/15-inch-macbook-pro-battery-recall/other-countries">Other countries</option> </select> <span class="form-icon icon icon-chevrondown" aria-hidden="true"></span> <span class="form-label" id="as-dropdown-label" aria-hidden="true">Country / Region</span> <span class="as-dropdown-helptext" id="as-dropdown-help">Modifying this control will reload this page</span> </div> </div> <div class="heroImage"> <img src="/content/dam/edam/applecare/images/en_US/otherassets/products/programs/15-inch-macbook-pro-350.jpg" alt="15-inch MacBook Pro" width="175" class="cq-dd-image hero-image" height="175"></div> <div class="richText large"> <div class="table-responsive"> <h1 class="as-center">15-inch MacBook Pro Battery Recall Program</h1> </div> </div> <div class="richText large"> <div class="table-responsive"> <p>Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.</p> <p>Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Eligibility</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>If your MacBook Pro is eligible, please stop using it and follow the instructions below to have your battery replaced.</p> </div> </div> <div class="as-sn-lookup-wrapper"> <form id="as-sn-lookup" class="as-sn-lookup-form form-table" data-qp-api="https://qualityprograms.apple.com/snlookup/062019"> <div class="column large-5 medium-6 small-12"> <div class= "as-input-section"> <div class="form-element"> <input type="text" id="as-sn-input" aria-labelledby="as-sn-input_label" class="form-textbox form-textbox-text form-textbox-entered as-sn-form-input" placeholder="XXXOOXOXOOO" required aria-required="true" autocorrect="off" autocomplete="off" spellcheck="false"> <span class="form-label" id="as-sn-input_label" aria-hidden="true">Serial Number</span> <div class="form-icons-wrapper"> <span class="icon icon-check"><span class="visuallyhidden">Valid Input</span></span> <span class="icon icon-exclamation"><span class="visuallyhidden">Invalid Input</span></span> </div> </div> <div id="as-sn-response" class="as-sn-response"> <div id="as-sn-E00" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-success"> <p>The serial number you entered may be eligible for this program. Please choose one of the service options below.</p></div> </div> <div id="as-sn-E01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>The serial number you entered is not eligible under this program because either:</p> <ul> <li>It's not in the affected serial number range.</li> <li>Our records show that your device has already been serviced as part of this Program.</li> </ul></div> </div> <div id="as-sn-E99" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>We're sorry, there was a problem processing your request. Please try again in a few minutes.</p></div> </div> <div id="as-sn-FE01" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>Please enter your serial number.</p></div> </div> <div id="as-sn-FE02" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, <a></a><a href="https://getsupport.apple.com/?PFC=PFC1002&caller=erep" rel="nofollow">contact us</a>.</p></div> </div> <div id="as-sn-FE03" class="form-message-wrapper"> <div class="as-sn-msg form-message as-sn-msg-error"> <p>We're sorry, there was a problem processing your request. Please try again in a few minutes.</p></div> </div> </div> <span id="content-update" class="a11y" role="alert" aria-live="polite"></span> <div class="as-sn-tooltip-wrapper"> <p>Finding your serial number is easy. <a href="/en-us/HT204308">See how</a>.</p></div> </div> </div> <div class="column large-7 medium-6 small-12"> <button id="as-sn-button" type="submit" class="as-sn-form-button button"> <span>Submit</span> </button> </div> </form> </div> <div class="richText medium"> <div class="table-responsive"> <p><span class="note">Note: This program does not affect other MacBook Pro models.</span></p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Replacement Process</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Choose one of the service options below to have your battery replaced. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.</p> <ul> <li>Find an <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916&solution=CIN">Apple Authorized Service Provider</a>.</li> <li>Make an appointment at an <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916&solution=CIN">Apple Retail Store</a>.</li> <li>Contact <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916" rel="nofollow">Apple Support</a> to arrange mail-in service via the Apple Repair Center.</li> </ul> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>To prepare your MacBook Pro for service, please <a href="/mac-backup">back up your data</a>.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>This program is for battery replacement only. Please contact <a href="https://getsupport.apple.com/?caller=erep&PFC=PFC1002&category_id=SC0999&symptom_id=99916" rel="nofollow">Apple Support</a> and speak with an Advisor if you would like to arrange paid service for any additional issue.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Additional Information</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro.</p> <p>This program does not affect your statutory or warranty rights.</p> </div> </div> <div class="divider"> <hr aria-hidden="true" /> </div> <div class="richText medium"> <div class="table-responsive"> <p><span class="sosumi">Information as of 2019-10-07</span></p> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="en-US" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 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