FAQ - Guest Reservations

<!DOCTYPE html> <html class="h-100" lang="en-US"> <head> <title>FAQ - Guest Reservations</title> <script> function isProduction(){ return true; } var abTests = []; window.dataLayer = window.dataLayer || []; var abTestsObject = []; abTests.forEach(abTest => { abTestsObject[abTest.test_name] = abTest.variant_id; }); dataLayer.push({'event':'abTests', ...abTestsObject}); </script> <link rel="canonical" href="https://www.guestreservations.com/about/faq" /> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="description" content="As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel."> <link rel="shortcut icon" href="/favicons/favicon.ico" type="image/x-icon"> <link rel="apple-touch-icon" sizes="180x180" href="/favicons/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/favicons/favicon-16x16.png"> <link rel="manifest" href="/favicons/manifest.json"> <link rel="mask-icon" href="/favicons/safari-pinned-tab.svg" color="#202027"> <meta name="msapplication-TileColor" content="#202027"> <meta name="msapplication-config" content="/favicons/browserconfig.xml"> <meta name="theme-color" content="#ffffff"> <script> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('set', 'url_passthrough', true); gtag('consent', 'default', { 'ad_user_data': 'granted', 'ad_personalization': 'granted', 'ad_storage': 'granted', 'analytics_storage': 'granted', 'functionality_storage': 'granted', 'personalization_storage': 'granted', 'security_storage': 'granted', }); window.uetq = window.uetq || []; window.uetq.push('consent', 'default', { 'ad_storage': 'granted' }); </script>  <script> window.dataLayer = window.dataLayer || []; (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-NPMZ2WN'); </script>  <link rel="preconnect" href="https://adservice.google.com"> <link rel="preconnect" href="https://td.doubleclick.net"> <link rel="preconnect" href="https://googleads.g.doubleclick.net"> <link rel="preconnect" href="https://www.google.com"> <link rel="preconnect" href="https://www.googletagmanager.com"> <link href="/boost/about-compressed.1731709089.css" rel="stylesheet"> <link href="/assets/e5b0df8a/css/popup.1727449125.css" rel="stylesheet"> <script src="/boost/about-compressed.1732208257.js"></script> <script src="/assets/e5b0df8a/js/popup.1727449125.js"></script> <meta name="csrf-param" content="_csrf"> <meta name="csrf-token" content="1XCLf5Vpbv4czG1PTwTdwHnMTziARMbc35kxeZ7UbyHsL85PrCEmiXuiHwA-TqehL70kd84tjZC-8lAu1bYcUw=="> <script async> var sid = 'ec14e9090071e2498a2d84c381f97e60'; let mixpanelDeviceId = ''; var Main = GR.loadPage('layouts.Main', {"isProduction":true,"isDevelopmentServer":false,"breadcrumbPhone":"","mixpanelAdultsRoomChildrenData":[],"mixpanelProjectToken":"c5491a995ed9e9ee29ba488d355afed9","customerType":"Non-Member","serverHost":"web02","userCountry":"SG","device":"computer","sid":"ec14e9090071e2498a2d84c381f97e60","botScore":"1","verifiedBot":"false","threatScore":"","currentPage":"FAQ","ipAddress":"8.222.208.146","breadcrumbUpdatesEnabled":true,"userAttributionEnabled":true,"language":"en-US","abLPLSTestGroup":null}); </script>  <script type="text/javascript"> (function(e, b) { if (!b.__SV) { var a, f, i, g; window.mixpanel = b; b._i = []; b.init = function(a, e, d) { function f(b, h) { var a = h.split("."); 2 == a.length && (b = b[a[0]], h = a[1]); b[h] = function() { b.push([h].concat(Array.prototype.slice.call(arguments, 0))) } } var c = b; "undefined" !== typeof d ? c = b[d] = [] : d = "mixpanel"; c.people = c.people || []; c.toString = function(b) { var a = "mixpanel"; "mixpanel" !== d && (a += "." + d); b || (a += " (stub)"); return a }; c.people.toString = function() { return c.toString(1) + ".people (stub)" }; i = "disable time_event track track_pageview track_links track_forms register register_once alias unregister identify name_tag set_config people.set people.set_once people.increment people.append people.union people.track_charge people.clear_charges people.delete_user".split(" "); for (g = 0; g < i.length; g++) f(c, i[g]); b._i.push([a, e, d]) }; b.__SV = 1.2; a = e.createElement("script"); a.type = "text/javascript"; a.async = !0; a.src = "undefined" !== typeof MIXPANEL_CUSTOM_LIB_URL ? MIXPANEL_CUSTOM_LIB_URL : "file:" === e.location.protocol && "//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js".match(/^\/\//) ? "https://cdn.mxpnl.com/libs/mixpanel-2-latest.min.js" : "//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js"; f = e.getElementsByTagName("script")[0]; f.parentNode.insertBefore(a, f) } })(document, window.mixpanel || []); mixpanel.init("c5491a995ed9e9ee29ba488d355afed9", { 'loaded': function() { //mixpanelId is a global variable. mixpanelDeviceId = mixpanel.get_distinct_id(); $(function() { if (typeof window.__insp !== 'undefined') { //Init Mixpanel with callback function "loaded" to get mixpanel distinct_id for Inspectlet Tag User Session __insp.push(['tagSession', { mp_distinct_id: mixpanelDeviceId, checkout_url: document.baseURI, referrer_url: document.referrer }]); } }); } }); </script>  <script type="text/javascript"> (function(w, d, s, v, f, a, m) { w[f] = w[f] || {}; w[f].init = w[f].init || function() { (w[f]._q = w[f]._q || []).push(arguments); } a = d.createElement(s); a.type = 'text/javascript'; a.async = true; a.src = v; m = d.getElementsByTagName(s)[0]; m.parentNode.insertBefore(a, m); })(window, document, 'script', 'https://pricelinepartnersolutions.com/sdk/v1/client.js', 'ppsOne'); </script> </head> <body class="about-faq-page d-flex flex-column h-100">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NPMZ2WN" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div class="flex-shrink-0"> <header> <div class="header navbar navbar-dark bg-dark"> <div class="container container-1280 d-flex align-content-around"> <div class="logo flex-grow-1"> <a href="https://www.guestreservations.com" class="navbar-brand" title="Guest Reservations"> <img title="Guest Reservations - Logo" alt="Guest Reservations - Logo" src="/assets/12c8db29/images/logo/logo-bell-dark.svg"><br> <small>An independent travel network</small> </a> </div> <div class="menu for-desktop "> <nav class="my-2 my-md-0 mr-md-3"> <a title="Groups (9+ Rooms)" class="js-hl-groups-link" href="https://groups.guestreservations.com/Group-Rate/">Groups (9+ Rooms)</a> <a title="Travel Guides" class="js-hl-guides " href="https://www.guestreservations.com/about/news">Travel Guides</a> <a title="My Booking" class="js-hl-my-booking " href="https://www.guestreservations.com/about/mybooking">My Booking</a> </nav> </div> <div class="phone border-left js-mp-track-phone"> <div class="for-desktop"> <a class="d-flex flex-column js-phone-tel-number" href="tel:69559391" ><span class="text-warning"> <img title="Call now" alt="Call now" src="/assets/12c8db29/images/phone-yellow.svg">Call now</span> <span class="js-phone-number">6955 9391</span> </a> </div> <div class="for-tablet"> <a class="d-flex flex-column js-phone-tel-number" href="tel:69559391" ><span class="text-warning"> <img title="Call now" alt="Call now" src="/assets/12c8db29/images/phone-yellow.svg">Call now</span> <span class="js-phone-number">6955 9391</span> </a> </div> <div class="for-mobile"> <a class="d-flex flex-column js-phone-tel-number" href="tel:69559392" ><span class="text-warning"> <img title="Call now" alt="Call now" src="/assets/12c8db29/images/phone-yellow.svg">Call now</span> <span class="js-phone-number">6955 9392</span> </a> </div> </div> </div> </div> </header> <main role="main"> <div class="bg-img faq"> <div class="container-full d-flex flex-row flex-wrap align-items-center"> <div class="bg-img-text-sm col-6"> <section> <h1>FAQ</h1> </section> </div> <div class="bg-img-fon-sm col-6"></div> </div> </div> <div class="p-faq-block"> <div class="container"> <div class="content-text"> <div class="accordion" id="accordionFAQ"> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left" type="button"> Where Can I Read <b class="trademark-name">Guest Reservations<sup>TM</sup></b> Customer Reviews? </button> </h2> </div> <div class="panel-collapse collapse show"> <div class="card-body"> <p> At GuestReservations.com, customer satisfaction is our top priority. We are obsessed with the customer experience and dedicated to providing the best service in the travel industry. For real, verified customer reviews, visit the <a title="Customer Reviews" href="https://www.shopperapproved.com/reviews/guestreservations.com/" target="_blank"> GuestReservations.com reviews page on Shopper Approved</a>. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Can I Book By Phone? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Absolutely! We have experienced agents standing by 24/7 to assist with your travel needs. Please call 6955 9391 for help with your booking.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is There A Change Or Cancel Fee? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p> GuestReservations.com does not modify reservations. If you need to cancel any night of your reservation, please visit us at <a title="Find Your Reservation" href="https://www.guestreservations.com/about/mybooking">www.guestreservations.com/about/mybooking</a> to access your reservation. Then, simply cancel your original reservation and rebook for your new dates. There is NO change or cancel fee on most published rates booked online or in the call center! However, there may be a $25 cancellation fee on some unpublished or special promotional rates. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Please refer to your confirmation receipt or the cancellation policy noted on your reservation details.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Canceled - When Should I Expect My Refund? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p> Reservations cancelled online prior to the published cancellation policy date typically take 7 - 10 business days to post back to your account. However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your financial institution.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Want A Refund Or Credit - Who Do I Contact? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Customer Service is open 24 hours a day / 7 days a week. Call 6955 9391 and follow the voice prompts. Certain rates and fees are not subject to a refund or credit. Please refer to your confirmation receipt or the cancellation policy noted on your reservation details. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How Do I Change My Reservation? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p> GuestReservations.com does not change or modify existing reservations. You can cancel your reservation either online at GuestReservations.com or by calling our customer service number at 6955 9391 and following the voice prompts. You may add a night to an existing reservation by creating a new reservation for your requested nights.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I'm Having Trouble With My Online Booking - What Should I Do? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>If you are having difficulties making a booking, feel free to contact us at 6955 9391 and follow the voice prompts to speak with a sales representative. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How To Use A Promo Code? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>We're issuing promo codes to select customers. If qualified for one, you'll get an email that explains the details. In the email you should receive the promo code which will provide you with the discount code for your booking, if applicable. <b>Each promo code is valid for the time period indicated in the promotion received.</b></p> <p><strong>Take the below steps to apply the promo code:</strong></p> <ol> <li>Click on the <b>link in the email</b> to make a booking.</li> <li>Search for a hotel for your desired dates or location.</li> <li>At Checkout, click on the <b>Use a promo code</b> link, <b>enter the provided promo code</b> and click <b>Apply</b>.</li> <li>If the promo code is valid, you will see the final payment updated and discount applied to the nightly room rate (not including fees or taxes).</li> </ol> <p><strong>Additional Details:</strong></p> <ul> <li><b>You can’t apply a promo code after you book:</b> Even if you contact Guestreservations.com support, we can’t apply a current or expired promo code after you’ve booked a reservation (future or past). The promo code also can’t be used if you change or cancel your original booking.</li> <li><b>Expiration dates can’t be adjusted:</b> Once a promo code has expired, it’s not possible to extend the expiration date or to get a replacement promo code. Expired promo codes can't be used again.</li> <li><b>Limit one promo code per reservation:</b> There’s no way to apply multiple promo codes for a single reservation.</li> <li><b>Discount amounts vary:</b> Your final discount will vary and be displayed in your booking summary at checkout. The promo amount may depend on, for example, the total booking amount. There is no independent value to a promo code. You can’t exchange it, sell it, or get a refund for it. There is no discount on any taxes or fees.</li> <li><b>Promo codes are subject to terms:</b> Promo codes have certain restrictions outlined with each email or code and are also subject to our <a title="Terms of Service" href="https://www.guestreservations.com/about/termsofuse">Terms of Service</a>. Codes will be voided or invalidated if you engage in fraud or violate any terms. If you are using a mobile device, message and data rates may apply.</li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What Are The Customer Service Center Hours And Contact Information? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Customer Service is open 24 hours a day / 7 days a week. Call 6955 9391 and follow the voice prompts. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What Are The Sales Hours? </button> </h2> </div> <div class="panel-collapse collapse" role="tabpanel"> <div class="card-body"> <p>Sales is open 24 hours a day / 7 days a week. Please call 6955 9391 and follow the voice prompts.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Had A Problem At The Property – Who Can Help? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>If you are having issues with or while at the property, please locate a property representative to resolve your issue directly. If you have a question about your reservation, please feel free to call a GuestReservations.com customer service representative at 6955 9391 and follow the voice prompts. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Will My Transaction Be Safe And Secure? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>We use standard encryption technology to secure credit card and personal details. For additional information, please visit our <a title="Privacy Policy" href="https://www.guestreservations.com/about/privacy">Privacy Policy</a> to review our policies. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What If I Do Not See The Hotel I Want? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Often we have special deals in the call center that are not available online. Try calling one of our sales representatives at 6955 9391 and follow the voice prompts for making a new booking, or keep checking back with us as we are constantly adding new hotels.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Have A Group - Who Do I Contact? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>You can visit us online by clicking <a title="Group Bookings" href="https://groups.guestreservations.com/Group-Rate/">Group Bookings</a>. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What credit cards do you accept? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>We accept American Express, Visa, MasterCard, and Discover.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How Do I Get Address And Directions To The Property? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>To obtain the address and or driving directions to the hotel, we suggest going directly to Google Maps or by contacting the hotel directly. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How Do I Book More Than 1 Room? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>When booking a room, click on the drop down menu for rooms and you will be given the option to select up to 8 rooms or 9+ rooms. Note: GuestReservations.com along with most properties consider 9 or more rooms to be a group reservation request. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button" data-toggle="collapse" href="#collapse18"> Can I Book For Someone Else? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Yes, you are welcome to book for someone else if authorized. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Will I Receive Frequent Stay Points? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Some hotels offer points and some do not. We recommend that you inquire about points when you arrive at the hotel.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How Do I Get My Confirmation Number? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>An email confirmation is emailed to you after booking or you may click the "My Reservations" link at the top of the page for more itinerary information. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Did Not Receive An Email Confirmation - What Should I Do? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>If for some reason you did not receive a confirmation receipt, give us a call at 6955 9391 and follow the voice prompts to confirm your booking. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What Do I Need To Give The Property On Check-In? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Most properties will require you provide a photo-ID along with a credit card for incidentals. For certain rates, such as senior, corporate, or government discounts, and for certain properties, you may need additional documentation, depending on your reservation. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What If I Want To Change My Reservation During My Stay? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>GuestReservations.com does not change or modify existing nights to reservations. If you have an emergency or experience challenges with the property and a property representative is unable to resolve your concerns then please call our customer service number at 6955 9391 and follow the voice prompts to change your booking. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What If I Forget To Cancel The Booking? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>If you do not cancel your reservation, you will be charged for the entire stay. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Do You Charge My Credit Card When Booking? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Yes, all reservations booked on GuestReservations.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is My Credit Card Secure? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>We use standard encryption technology. For additional information please visit our <a title="Privacy Policy" href="https://www.guestreservations.com/about/privacy">Privacy Policy </a> to review our policies. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> How Do I Submit Special Room Request For Bedding, Smoking Preference, Connecting Rooms, Etc.? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Send an email to us through our contact page with the booking number, guest name, dates of stay and your preferences, and we will submit this request to the property. Please note all requests are based on the hotel’s availability and are not guaranteed.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is The Room Rate Per Person Or Per Night? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>All rates displayed are nightly and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the room’s listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fees, taxes, and other surcharges imposed by the hotel are not included.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> I Should Receive A Discounted Rate -How Do I Get This? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>The rates displayed are the only rates available to GuestReservations.com for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> When Will My Reservation Be At The Hotel? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <ul> <li> <strong>“Special Internet (Promotional) Rates”:</strong> <br> In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date. Rest assured, GuestReservations.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel is unable to locate your reservation at the time of check in, please call a customer service representative at 6955 9391 and follow the voice prompts for us to assist you. </li> <li> <strong>“Standard Rates”:</strong> <br> Depending on your arrival date, it takes a minimum of 24 hours before your reservation details reach the properties’ reservations system. Again, rest assured, GuestReservations.com guarantees your room is booked from a pre-negotiated block of inventory. If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at 6955 9391 and follow the voice prompts for us to assist you. </li> </ul> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Once I Have Made My Reservation, Will I Receive Any Written Confirmation From the Hotel? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>No. The email confirmation you receive from booking through GuestReservations .com is all you will need. It displays your GuestReservations.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is There A Hotel Shuttle Service To/From The Airport? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to confirm and make arrangements directly with the hotel. Keep in mind, additional charges may apply.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is Parking Available? Free Parking? Long-Term Parking? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Long and short term parking rates vary by hotel. While many hotels offer free parking to their guests, many downtown and urban properties do charge a fee. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> What If There Will Be More Than Two Adults In The Room? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Most hotels allow additional guests to stay in the rooms for an additional charge (e.g. typically between $5.00-$20.00 per person). Please note most hotels will have maximum occupancy requirements based on bedding and room type.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Our Children Will Be With Us - Do They Stay Free? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Although this varies by property, typically children under 12 years of age stay for free in their parents’ room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request as it may impact the reservation.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Are Rollaway Beds/Cribs Available? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Most hotels offer rollaway beds and cribs (typically at a charge $5.00 - $20.00 each), but it varies by property. Some may have restrictions on what room types will allow rollaway beds.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Is Breakfast Included? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>This varies by hotel and while many hotels offer free breakfast, we encourage you to review the descriptions or contact the property prior to check in. Breakfast options typically range from continental to buffet or full service.</p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Do Hotels Have Minimum Age Requirements? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. GuestReservations.com requires you to be a minimum of 18 years of age to book a reservation. If in doubt, feel free to contact one of our customer service representatives or contact the property directly. </p> </div> </div> </div> <div class="card"> <div class="card-header"> <h2 class="panel-title"> <button class="btn btn-link btn-block text-left collapsed" type="button"> Are There COVID-19 Requirements? </button> </h2> </div> <div class="panel-collapse collapse"> <div class="card-body"> <p>Most hotels have COVID-19 requirements, including vaccination, mask, and other health and safety policies, which vary by hotel and location. We encourage you to review the hotel policies or contact the property prior to check in if you have any questions. </p> </div> </div> </div> </div> </div> </div> </div> <script> GR.loadPage('About', {"pageName":"FAQ"}); </script> </main> </div> <div class="footer mt-auto"> <footer> <div class="w-100 footer-padding bg-light "> <div class="container container-1280"> <div class="footer-nav w-100"> <div class="row "> <div class="col logo-social d-flex flex-column"> <span class="navbar-brand d-flex flex-column mb-auto"> <img title="Guest Reservations - Logo" alt="Guest Reservations - Logo" src="/assets/e059699d/images/logo-dark-tm.svg"> <small> An independent travel network</small> </span> <div class="social-networks"> <a title="Guest Reservations on Facebook" href="https://www.facebook.com/guestreservations" target="_blank"> <img title="Guest Reservations on Facebook" alt="Guest Reservations on Facebook" src="/assets/e059699d/images/social-networks/facebook.svg"> </a> <a title="Guest Reservations on Twitter" href="https://twitter.com/guest_res" target="_blank"> <img title="Guest Reservations on Twitter" alt="Guest Reservations on Twitter" src="/assets/e059699d/images/social-networks/twitter.svg"> </a> <a title="Guest Reservations on Instagram" href="https://www.instagram.com/guestreservations/" target="_blank"> <img title="Guest Reservations on Instagram" alt="Guest Reservations on Instagram" src="/assets/e059699d/images/social-networks/instagram.svg"> </a> <a title="Guest Reservations on Pinterest" href="https://www.pinterest.com/guestreservations/" target="_blank"> <img title="Guest Reservations on Pinterest" alt="Guest Reservations on Pinterest" src="/assets/e059699d/images/social-networks/pinterest.svg"> </a> <a title="Guest Reservations on YouTube" href="https://www.youtube.com/@GuestReservations" target="_blank"> <img title="Guest Reservations on YouTube" alt="Guest Reservations on YouTube" src="/assets/e059699d/images/social-networks/you-tube.svg"> </a> </div> </div> <div class="col nav-footer d-flex"> <div class="styles"> <h5>Learn more</h5> <ul class="list-unstyled"> <li><a href="https://www.guestreservations.com/about/page" title="About Us">About Us</a></li> <li><a href="https://www.guestreservations.com/about/faq" title="FAQs">FAQs</a></li> <li><a href="https://www.guestreservations.com/about/news" title="News">News</a></li> <li><a href="https://www.guestreservations.com/about/reviews" title="Customer Reviews">Customer Reviews</a></li> <li><a href="https://www.guestreservations.com/about/termsofuse" title="Terms of Service">Terms of Service</a></li> <li><a href="https://www.guestreservations.com/about/privacy" title="Privacy Policy">Privacy Policy</a></li> <li><a href="https://www.guestreservations.com/hotels" title="Sitemap">Sitemap</a></li> <li><a href="#" class="no-affiliation-popup-link" title="Hotel Non-Affiliation">Hotel Non-Affiliation</a></li> </ul> </div> <div class="styles"> <h5>Get in Touch</h5> <ul class="list-unstyled"> <li><a href="https://www.guestreservations.com/about/contact" title="Contact Us">Contact Us</a></li> <li><a href="https://www.guestreservations.com/about/mybooking" title="My Booking">My Booking</a></li> <li><a href="https://groups.guestreservations.com/Group-Rate/" data-mp-track="Footer - Group Rates" title="Group Rates">Group Rates</a></li> <li><a href="https://groups.guestreservations.com/Group-Rate/?GroupType=150&sc=GRes_Weddings" data-mp-track="Footer - Weddings" title="Weddings">Weddings</a></li> <li><a href="https://groups.guestreservations.com/Group-Rate/?es=1" data-mp-track="Footer - Extended Stay" title="Extended Stay">Extended Stay</a></li> <li class="privacy-choices"> <a href="https://www.guestreservations.com/about/privacychoices" title="Privacy Choices">Privacy Choices<svg class="inline-block" width="34" height="16" viewBox="0 0 34 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M0 8C0 3.58172 3.58172 0 8 0H26C30.4183 0 34 3.58172 34 8V8C34 12.4183 30.4183 16 26 16H8C3.58172 16 0 12.4183 0 8V8Z" fill="#B3B5BB"/> <rect x="1" y="1" width="32" height="14" rx="7" fill="#FBFBFB"/> <path d="M18.9807 1H26.1984C30.2301 1 33.4984 4.26832 33.4984 8.3V8.3C33.4984 12.3317 30.2301 15.6 26.1984 15.6H15L18.9807 1Z" fill="#B3B5BB"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M21.5305 5.59131L27.8944 11.9553C28.1872 12.248 28.6626 12.248 28.9553 11.9553C29.2481 11.6625 29.2481 11.1871 28.9553 10.8944L22.5914 4.53044C22.2986 4.2377 21.8232 4.23769 21.5305 4.53044C21.2377 4.82318 21.2377 5.29857 21.5305 5.59131Z" fill="#FBFBFB"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M27.8944 4.53059L21.5304 10.8945C21.2377 11.1873 21.2377 11.6627 21.5304 11.9554C21.8232 12.2482 22.2986 12.2482 22.5913 11.9554L28.9553 5.59146C29.248 5.29872 29.248 4.82333 28.9553 4.53058C28.6625 4.23784 28.1871 4.23784 27.8944 4.53059Z" fill="#FBFBFB"/> <path fill-rule="evenodd" clip-rule="evenodd" d="M8.74463 9.90894L13.4393 4.59227C13.7321 4.29945 14.2072 4.29945 14.5 4.59227C14.7928 4.88509 14.7928 5.36016 14.5 5.65298L9.27498 11.5C8.98216 11.7928 8.50709 11.7928 8.21427 11.5L5 8.28573C4.70718 7.99291 4.70718 7.51784 5 7.22502C5.29282 6.9322 5.76788 6.9322 6.0607 7.22502L8.74463 9.90894Z" fill="#B3B5BB"/> </svg> </a></li> </ul> </div> </div> </div> </div> <div class="modal fade modal-admin" id="show-no-affiliation" tabindex="-1" aria-labelledby="myModalLabel"> <div class="modal-dialog modal-log" role="document"> <div class="modal-content"> <div class="modal-header text-center"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button> <h4 class="modal-title trademark-name" id="myModalLabel">Guest Reservations<sup>TM</sup><br> Hotel Non-Affiliation – Proudly Independent Network</h4> </div> <div class="modal-body" id='modal-body'> <div class="panel panel-default"> We are an independent travel network for over 100,000 hotels worldwide. We are not owned or sponsored by any particular hotel, and the trademarks of all hotels in our network are owned by the respective hotels or licensors. We only use hotel trademarks or information to the extent necessary to assist our customers to book rooms in the travel destination of their choice. </div> <div class="panel panel-default"> <div class="panel-heading"> <b class="trademark-name">Guest Reservations<sup>TM</sup></b> Connects Travelers to Relevant Deals: </div> <div class="panel-body no-padding"> <span class="row"> <p class="icons icon-case">We are focused on connecting travelers to the most relevant deals.</p> </span> <span class="row"> <p class="icons icon-bed">As an independent travel network and online travel agent (OTA), we can offer rooms through hotel room suppliers and through global distribution systems where hotels place their inventory for sale.</p> </span> <span class="row"> <p class="icons icon-sale">This allows us, as an independent travel network, to get you the same deals you expect with larger travel agencies.</p> </span> </div> </div> </div> </div> </div> </div> <div class="copyrighted-slogan w-100"> <div class="row"> <div class="col-md-auto copyrighted"> <p>Copyright 2024 <b class="trademark-name">Guest Reservations<sup>TM</sup></b>.</p> </div> <div class="col slogan"> <p> <span class="trademark-name"> <b class="trademark-name">Guest Reservations<sup>TM</sup></b> is an independent travel network <br class="for-mobile for-tablet"> offering over 100,000 hotels worldwide.</span></p> </div> </div> </div> </div> </div> </footer> </div> <div id="mobile-indicator"></div> <script type="text/javascript"> if (typeof $.i18n === 'function') { $.i18n().load({}, 'en'); } if (typeof $.i18n === 'function') { $.i18n().load({ "bfw_text_room": "Room", "bfw_text_monday_min": "Mo", "bfw_text_tuesday_min": "Tu", "bfw_text_wednesday_min": "We", "bfw_text_thursday_min": "Th", "bfw_text_friday_min": "Fr", "bfw_text_saturday_min": "Sa", "bfw_text_sunday_min": "Su", "bfw_text_monday_short": "Mon", "bfw_text_tuesday_short": "Tue", "bfw_text_wednesday_short": "Wed", "bfw_text_thursday_short": "Thu", "bfw_text_friday_short": "Fri", "bfw_text_saturday_short": "Sat", "bfw_text_sunday_short": "Sun", "bfw_text_jan_short": "Jan", "bfw_text_feb_short": "Feb", "bfw_text_mar_short": "Mar", "bfw_text_apr_short": "Apr", "bfw_text_may_short": "May", "bfw_text_jun_short": "Jun", "bfw_text_jul_short": "Jul", "bfw_text_aug_short": "Aug", "bfw_text_sept_short": "Sept", "bfw_text_oct_short": "Oct", "bfw_text_nov_short": "Nov", "bfw_text_dec_short": "Dec", "bfw_text_jan": "January", "bfw_text_feb": "February", "bfw_text_mar": "March", "bfw_text_apr": "April", "bfw_text_may": "May", "bfw_text_jun": "June", "bfw_text_jul": "July", "bfw_text_aug": "August", "bfw_text_sept": "September", "bfw_text_oct": "October", "bfw_text_nov": "November", "bfw_text_dec": "December", "bfw_title_check_in_date": "Check-in dates", "bfw_title_check_out_date": "Check-out dates", "bfw_text_tonight": "Tonight", "bfw_text_tomorrow_night": "Tomorrow Night" }, 'en'); } if (typeof $.i18n === 'function') { $.i18n().load({ "main_text_before": "Before" }, 'en'); } if (typeof $.i18n === 'function') { $.i18n().load({ "grform_error_first_name": "Please enter a valid first name between $1-30 characters.", "grform_error_last_name": "Please enter a valid first name between $1-30 characters.", "grform_error_expiration_date": "Please enter a valid expiration date", "grform_error_expiration_month": "Please choose a valid month", "grform_error_expiration_year": "Please choose a valid year", "grform_error_email_wrong": "Wrong email format", "grform_error_email_one_at": "It can be only one @ symbol", "grform_error_email_no_space": "It should be no space symbols", "grform_error_too_short": "Field is too short", "grform_error_no_all_caps": "Field can't be in ALL CAPS", "grform_error_not_empty": "Can't be empty", "grform_error_agree_terms": "Please agree to the terms.", "grform_error_email_structure": "Please enter a valid email address.", "grform_error_email_under_length": "Please enter a valid email address under 51 characters.", "grform_error_email_typo": "The email address might have a typo. Did you mean $1?", "grform_error_invalid_phone": "Please enter a valid phone number.", "grform_error_invalid_us_ca_phone": "Please enter a valid ten digit phone number.", "grform_error_invalid_address": "Please enter a valid address under 121 characters.", "grform_error_city_invalid": "Please enter a town or city between 3-25 characters.", "grform_error_card_number": "Please enter a valid 15-16 digit card number.", "grform_error_cvv_code": "Please enter a valid CVV/CV2/CID card security code.", "grform_error_card_brand": "Please enter a valid credit card brand.", "grform_error_country": "Please enter a valid country.", "grform_error_booking_checkbox": "Please accept the terms to continue." }, 'en'); } </script>  <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8e6fdc5bc8d58213',t:'MTczMjM1MTI5My4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

CINXE.COM

FAQ - Guest Reservations