CINXE.COM
Adobe - Support programs
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="EN"><!-- InstanceBegin template="/Templates/pocket.dwt" codeOutsideHTMLIsLocked="true" --> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.adobe.com:80/support/programs/","20100115140321","https://web.archive.org/","web","/_static/", "1263564201"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="Content-Language" content="en-us"/> <meta name="robots" content="noodp"/> <!-- InstanceParam name="locale" type="text" value="en_us" --> <!-- InstanceParam name="globalnav" type="boolean" value="true" --> <!-- InstanceParam name="globalfooter" type="boolean" value="true" --> <!-- InstanceParam name="header" type="boolean" value="true" --> <!-- InstanceParam name="modules" type="text" value="" --> <!-- InstanceParam name="identity" type="text" value="adobe" --> <!-- Shell Template Revision: 1.20 --> <!-- Pocket Template Revision: 1.16 --> <!-- InstanceBeginEditable name="doctitle" --> <title>Adobe - Support programs</title> <!-- InstanceEndEditable --> <link rel="icon" href="/web/20100115140321im_/http://www.adobe.com/favicon.ico" type="image/x-icon"/> <link rel="shortcut icon" href="/web/20100115140321im_/http://www.adobe.com/favicon.ico" type="image/x-icon"/> <!--[if gte IE 5 & lt IE 8]> <script type="text/javascript" src="http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/style-nurse.js"></script> <![endif]--> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100115140321cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen.css" media="screen"/> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20100115140321cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/print.css" media="print"/> <link type="text/css" rel="stylesheet" href="https://web.archive.org/web/20100115140321cs_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/adobe/screen/pocket.css"/> <!--[if IE 6]> <script type="text/jscript">try{document.execCommand("BackgroundImageCache", false, true);} catch(e) {};</script> <![endif]--> <script type="text/javascript" src="https://web.archive.org/web/20100115140321js_/http://wwwimages.adobe.com/www.adobe.com/ubi/template/identity/lib/prototype.js"></script> <script id="adobe" type="text/javascript" src="/web/20100115140321js_/http://www.adobe.com/ubi/template/identity/adobe.js"></script> <script type="text/javascript"> adobe.use("adobe.Cookie"); </script> <script type="text/javascript" src="/web/20100115140321js_/http://www.adobe.com/ubi/template/identity/adobe/global.js"></script> <link rel="stylesheet" href="/web/20100115140321cs_/http://www.adobe.com/ubi/template/identity/adobe/screen/gnav.black.css" media="screen"/> <script type="text/javascript"> adobe.use("adobe.Loader"); adobe.use("adobe.hostEnv"); adobe.use("adobe.SelectFix"); adobe.use("adobe.u"); adobe.use("adobe.u.input"); getSearchParams = adobe.u.getSearchParam; adobe.Loader.requireAsset("/lib/com.adobe/module/SearchBuddy.js"); document.observe('dom:loaded', function() { new SearchBuddy(); }); document.observe("dom:loaded", function() { var greeting = document.getElementById('greeting'), screenName = document.getElementById('screenName'), accountLink = document.getElementById('account'), signout = document.getElementById('signout'); if(greeting && signout && screenName) { var screenNameValue = adobe.Cookie.get("SCREENNAME"), rememberMe = adobe.Cookie.get('RMID'), authenticAdobeId = adobe.Cookie.get('AUID'); if(screenNameValue) { screenName.innerHTML = screenNameValue; } if(rememberMe) { greeting.style.display=""; accountLink.style.backgroundImage = ""; } if(authenticAdobeId) { greeting.style.display=""; signout.style.display=""; accountLink.style.backgroundImage = ""; } } var n = $("search-input"); var f = n.getAttribute("title"); n.autoFill(f); }); </script> <!-- InstanceBeginEditable name="head" --> <!-- InstanceEndEditable --> </head> <body> <!--googleoff: all--><a href="/web/20100115140321/http://www.adobe.com/help/accessibility.html" tabindex="1" id="accesslink">Accessibility</a><!--googleon: all--> <!--googleoff: index--> <!--$Revision: 1.101.4.2 $--> <form id="globalnav-search" class="en" name="globalnav-search" method="get" action="/web/20100115140321/http://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <dl id="globalnav" class="clear-after"> <dt id="adobe-logo"><a href="/web/20100115140321/http://www.adobe.com/go/gn_home_logo"><img id="adobe-logo-lq" src="/web/20100115140321im_/http://www.adobe.com/ubi/globalnav/include/adobe-lq.png" alt="Adobe" width="43" height="72"/><img id="adobe-logo-hq" src="/web/20100115140321im_/http://www.adobe.com/ubi/globalnav/include/adobe-hq.png" alt="Adobe" width="55" height="67"/></a></dt> <dd id="site-search"> <input type="hidden" name="loc" value="en_us"/> <input title="Search Adobe.com..." type="text" id="search-input" name="term" autocomplete="off"/> <button type="submit" id="search-submit" class="icon-replace search"><span class="zero">Search</span></button> </dd> <dd id="user-menu"> <ul id="user-menu-list" class="pipe compact"> <li id="greeting" style="display:none"><a>Welcome <span id="screenName"></span></a></li> <li id="account" style="background-image: none"><a href="/web/20100115140321/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1">Your account</a></li> <li id="signout" style="display:none"><a href="/web/20100115140321/http://www.adobe.com/cfusion/membership/logout.cfm">Sign out</a></li> <li id="globalnav-cart"><a href="/web/20100115140321/http://www.adobe.com/go/gn_cart" class="icon-replace cart">Your cart</a></li> <li id="help"><a href="/web/20100115140321/http://www.adobe.com/go/gn_contact">Contact</a></li> <li id="international"><a href="/web/20100115140321/http://www.adobe.com/go/gn_intl">United States (Change)</a></li> </ul> </dd> <dd id="site-menu"> <ul id="site-menu-dropdown" class="d-dropdown compact"> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_sol">Solutions</a> <dl class="dropdown-pane"> <dt>Industries</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_broadcast_media">Broadcast and media</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_education">Education</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_enterprise">Enterprise</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_finance">Financial services</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_govt">Government</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_lifesciences">Life sciences</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_ind_manufacturing">Manufacturing</a></dd> <dt class="divide">Solutions</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_consumer_photo_video">Consumer photo and video</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_elearning">eLearning and training</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_hr">Human resources</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_mobile_digital_home">Mobile and digital home</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_print_publishing">Print publishing</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_pro_photography">Pro photography</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_professionalvideo">Professional video</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_ria">Rich Internet applications</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_technical_comm">Technical communication</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_web_conferencing">Web conferencing</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_web_publishing">Web design</a></dd> <dt class="divide last-title"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_sol_more">All industries and solutions ›</a></dt> </dl> </li> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_prod">Products</a> <ul class="dropdown-pane"> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_acrobat_connect_pro_home">Acrobat Connect Pro</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_acrobat_family_home">Acrobat</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_air_home">Adobe AIR</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_after_effects_home">After Effects</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_coldfusion_home">ColdFusion</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_creative_suite_family_home">Creative Suite family</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_dreamweaver_home">Dreamweaver</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_flash_platform_home">Flash Platform</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_flash_home">Flash Professional</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_flex_home">Flex</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_illustrator_home">Illustrator</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_indesign_home">InDesign</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_livecycle_home">LiveCycle ES</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_mobile_devices_home">Mobile products</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_omniture_home">Omniture</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_online_services">Online services</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_photoshop_family_home">Photoshop family</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_premiere_home">Adobe Premiere Pro</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_scene7_ondemand_home" target="mm_window">Scene7 OnDemand</a></li> <li class="divide"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_prod_products">All products ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_supp">Support</a> <ul class="dropdown-pane"> <li><a href="/web/20100115140321/http://www.adobe.com/go/gn_supp_support">Support home</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_ask">Ask Adobe Support</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_check_order_status">Check order status</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_cs_home">Customer Service</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_kb">Knowledgebase</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_books">Books</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_train_home">Training and certification</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_programs">Support programs</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_forums_home">Forums</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_updates">Updates</a></li> <li class="divide"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_supp_more">More ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_comm">Communities</a> <dl class="dropdown-pane"> <dt>By user</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_designers">Designers</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_devnet">Developers</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_educators_students">Educators and students</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_partners">Partners</a></dd> <dt class="divide">By resource</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_labs" target="mm_window">Adobe Labs</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_adobetv" target="_blank">Adobe TV</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_forums">Forums</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_user_groups">User groups</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_exchange_home">Exchange/Marketplace</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_xd" target="mm_window">Experience Design</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comm_blogs" target="mm_window">Blogs</a></dd> </dl> </li> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_comp">Company</a> <ul class="dropdown-pane"> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_aboutadobe">About Adobe</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_press">Press</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_investor_relations">Investor Relations</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_corporate_responsibility">Corporate responsibility</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_atl">Advanced Technology Labs</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_careers">Careers</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_showcase">Customer Showcase</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_events">Events</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_contact_adobe">Contact Adobe</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_become_affiliate">Become an affiliate</a></li> <li class="divide"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_comp_company_more">More ›</a></li> </ul> </li> <li><a class="dropdown-tab" href="/web/20100115140321/http://www.adobe.com/go/gn_dl">Downloads</a> <dl class="dropdown-pane"> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_downloads">Downloads home</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_trialdownloads">Trial downloads</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_updates">Updates</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_exchange">Exchange/Marketplace</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_airmarketplace">Get AIR applications</a></dd> <dt class="divide">Readers and Players</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_get_reader">Get Adobe Reader</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_getflashplayer">Get Flash Player</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_getair">Get Adobe AIR</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_getshockwaveplayer">Get Shockwave Player</a></dd> <dt class="divide last-title"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_dl_more">More ›</a></dt> </dl> </li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gn_store" class="dropdown-tab">Store</a> <dl class="dropdown-pane"> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store">Store home</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_software">Software</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_fonts">Fonts</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_books">Books</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_programs">Support programs</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_your_hist">Your account</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_check_order_status">Check order status</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_offers">Store offers</a></dd> <dt class="divide"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_mvlp">Volume licensing</a></dt> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_vl_options">Licensing options</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_vl_howtobuy">How to buy</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_vl_licensees">Current licensees</a></dd> <dd class="divide"><a href="/web/20100115140321/http://www.adobe.com/go/gntray_store_purchase_options">Other ways to buy ›</a></dd> </dl> </li> </ul> </dd> </dl> <noscript> <div id="globalnav-noscript">You may not have everything you need to view certain sections of Adobe.com. Please see our <a href="/web/20100115140321/http://www.adobe.com/go/gn_sitereqs">site requirements</a>.</div> </noscript> </form> <!--googleon: index--> <div id="layoutLogic" class="L1"> <div id="content-header"> <!-- InstanceBeginEditable name="contentHeader" --> <ol id="depthpath" class="path menu"> <li><a href="/web/20100115140321/http://www.adobe.com/">Home</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/support/">Support</a></li> </ol> <h1>Adobe support programs</h1> <!-- InstanceEndEditable --> </div> <div id="content-layout"><div id="content-wrapper" class="clear-after"><div id="content-body"> <!-- InstanceBeginEditable name="contentBody" --> <div id="content-banner"><img src="/web/20100115140321im_/http://www.adobe.com/support/programs/images/fma_home.jpg" width="792" height="177" alt="Enterprise support"/></div> <div class="intro"> <h2>Get the most out of your Adobe solution, and don't let complex technical challenges slow you down</h2> </div> <p>Learn about Adobe's flexible support programs by selecting the segment that best describes you.</p> <br/> <div class="columns-2-AB-A"> <div class="pullout-left left-100"> <p class="pullout-item"><a href="/web/20100115140321/http://www.adobe.com/support/programs/enterprise/"><img src="/web/20100115140321im_/http://www.adobe.com/support/programs/images/enterprise.jpg" alt="enterprise image" width="100" height="100"/></a></p> <h4><a href="/web/20100115140321/http://www.adobe.com/support/programs/enterprise/">Enterprises</a></h4> <p>With Adobe's world-class expertise at your disposal, you can deploy solutions faster, accelerate product adoption, and minimize downtime.</p> </div> <div class="pullout-left left-100"> <p class="pullout-item"><a href="/web/20100115140321/http://www.adobe.com/support/programs/workgroup/"><img src="/web/20100115140321im_/http://www.adobe.com/support/programs/images/workgroup.jpg" alt="workgroup image" width="100" height="100"/></a></p> <h4><a href="/web/20100115140321/http://www.adobe.com/support/programs/workgroup/">Workgroups</a></h4> <p>Adobe support packages for small and medium businesses are designed to keep your teams productive and lower your total cost of ownership.</p> </div> </div> <div class="columns-2-AB-B"> <div class="pullout-left left-100"> <p class="pullout-item"><a href="/web/20100115140321/http://www.adobe.com/support/programs/developer/"><img src="/web/20100115140321im_/http://www.adobe.com/support/programs/images/developer.jpg" alt="developer image" width="100" height="100"/></a></p> <h4><a href="/web/20100115140321/http://www.adobe.com/support/programs/developer/">Developers</a></h4> <p>Get from idea to implementation faster, eliminate defects that can derail your project, and exceed your customer's requirements.</p> </div> <div class="pullout-left left-100"> <p class="pullout-item"><a href="/web/20100115140321/http://www.adobe.com/support/programs/individuals/"><img src="/web/20100115140321im_/http://www.adobe.com/support/programs/images/consumer.jpg" alt="consumer image" width="100" height="100"/></a></p> <h4><a href="/web/20100115140321/http://www.adobe.com/support/programs/individuals/">Individuals</a></h4> <p>No question is too simple or too complex; our experts are here to help.</p> </div> </div> <br class="clear-both"/> <div class="pod"> <div class="pod-body"> <p>Adobe's support solutions can maximize the return on your investment in Adobe technology, thereby enhancing your overall business performance and competitiveness. Adobe's world-class support teams can help you:</p> <ul> <li>Accelerate the implementation of Adobe solutions</li> <li>Maximize adoption of the solution in your organization</li> <li>Enable your users to leverage the full potential of the technology</li> <li>Minimize costly downtime for your teams</li> <li>Supplement your in-house IT support staff with world-class engineers from Adobe</li> </ul> </div> </div> <!-- InstanceEndEditable --> </div> <div id="content-pocket"> <!-- InstanceBeginEditable name="contentPocket" --> <div class="nextsteps"> <h3>Next steps</h3> <ul class="link-list"> <li class="icon call">For inquiries contact us</li> <li><a class="icon info" href="/web/20100115140321/http://www.adobe.com/support/">Get help now</a></li> <li><a href="https://web.archive.org/web/20100115140321/https://store1.adobe.com/cfusion/store/index.cfm?store=OLS-US&catType=SUPPORT">Purchase support plans online</a></li> <li><a href="https://web.archive.org/web/20100115140321/http://partners.adobe.com/resellerfinder/na/findreseller.jsp">Buy through a reseller</a> </ul> </div> <dl class="side-menu"> <dt><a href="/web/20100115140321/http://www.adobe.com/support/programs/">Support programs home</a></dt> <dt>Support plans for</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/enterprise/">Enterprises</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/workgroup/">Workgroups</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/developer/">Developers</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/individuals/">Individuals</a></dd> <dt>Product support plans</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/acrobat/">Adobe Acrobat</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/connect/">Acrobat Connect Pro</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/creativesuite/">Creative Suite</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/fms/">Flash Media Server</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/flash/">Flash Professional</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/livecycle/">LiveCycle ES</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/allproducts/">Other products</a></dd> <dt>Support plan details</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/">Support policies</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/supported.html">Supported products and versions</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/sla.html">Service level agreements</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/policy_enterprise_lifecycle.html">Enterprise support lifecycle policy</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/terms_customer.html">Terms of Condition: Support</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/policies/terms_developer.html">Terms of Condition: Developer</a></dd> <dt>Resources</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/support/">Support center home</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/service/">Customer service home</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/programs/customer/gss.html">Getting started support</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/support/contact/">Contact us</a></dd> <dt>Other services</dt> <dd><a href="/web/20100115140321/http://www.adobe.com/support/profservices/">Professional services</a></dd> <dd><a href="/web/20100115140321/http://www.adobe.com/training">Training</a></dd> </dl> <!-- InstanceEndEditable --> </div></div></div> </div> <!--googleoff: index--><!-- global footer $Revision: 1.61.6.1 $ --> <div id="globalfooter"> <ul class="pipe menu"> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_careers">Careers</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_privacy_security">Online Privacy Policy</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_terms">Terms of Use</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_contact_adobe">Contact us</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_accessibility">Accessibility</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_report_piracy">Report piracy</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_permissions_trademarks">Permissions and trademarks</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_product_license_agreements">Product license agreements</a></li> <li><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_feedback">Send feedback</a></li> </ul> <div class="pullout-right right-125"> <p id="privacy" class="pullout-item"><a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_truste" target="_blank"><img src="/web/20100115140321im_/http://www.adobe.com/images/globalnav/truste_seal_eu.gif" alt="Reviewed by TRUSTe: site privacy statement" width="116" height="33" id="trustelogo"/></a></p> <p id="copyright">Copyright © 2010 Adobe Systems Incorporated. <a href="/web/20100115140321/http://www.adobe.com/go/gftray_all_rights_reserved">All rights reserved</a>.</p> <p id="terms">Use of this website signifies your agreement to the <a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_terms">Terms of Use</a> and <a href="/web/20100115140321/http://www.adobe.com/go/gftray_foot_privacy_security">Online Privacy Policy (updated 07-14-2009)</a>.</p> <p id="searchengine">Search powered by <a href="https://web.archive.org/web/20100115140321/http://www.google.com/" target="new">Google™</a></p> </div> </div> <!--googleon: index--> <!-- InstanceBeginEditable name="analytics" --><div style="display: none;"> <!-- SiteCatalyst code version: H.15.2. Copyright 1997-2009 Omniture, Inc. More info available at http://www.omniture.com --> <script language="JavaScript" type="text/javascript"><!-- var s_code=' '; var scJsHost = (("https:" == document.location.protocol) ? "https://web.archive.org/web/20100115140321/https://www.adobe.com" : "https://web.archive.org/web/20100115140321/http://wwwimages.adobe.com"); document.write(unescape("%3Cscript src='" + scJsHost + "/uber/js/omniture_s_code.js' type='text/javascript'%3E%3C/script%3E")); //--></script> <script type="text/javascript"><!-- var s_accountName; var s_docHost = window.location.hostname.toLowerCase(); var s_docURL = window.location.pathname.toLowerCase(); if (!window.s_account) s_accountName="mxmacromedia"; else s_accountName=window.s_account; if (s_docURL.indexOf("/devnet/") != -1) { s_channel="DevNet"; // Track Tabs as Pages when targeted directly if (document.URL.indexOf("navID=") != -1) { var s_pairs = window.location.search.substring(1).split("&"); for (i=0;i<s_pairs.length;i++) { if (s_pairs[i].indexOf("navID=") != -1) s_pageName=document.URL.substring(0, document.URL.indexOf("?")+1) + s_pairs[i]; s_pageName=s_pageName.toLowerCase(); } } } else if (s_docURL.indexOf("/designcenter/") != -1) { s_channel="Adobe Design Center"; } else if ((s_docHost.indexOf("labs.adobe") != -1) || (s_docHost.indexOf("labs-staging.") != -1)) { s_channel="Labs"; } else if (s_docHost.indexOf("help.adobe.com") != -1) { // Tracking Learning Resources help.adobe.com s_channel="Support Help.adobe.com"; var s_title=document.title; if (s_title.indexOf("*") != -1) { s_title=document.title.substring(0,document.title.indexOf("*")); } s_pageName="Support help.adobe.com: " + s_title; s_prop23=document.URL; } else if (s_docHost.indexOf("kb2.adobe.com") != -1) { // Tracking Support Knowledgebase s_channel="Support Knowledgebase"; } if (!window.scMMInclude) { var s_wd=window,s_tm=new Date; if(s_code!=' '){ s_code=s_dc(s_accountName); if(s_code)document.write(s_code) } } else { s_wds(s_accountName);s_ca(s_accountName); } function sendAnalyticsEvent(str){var ns=s_accountName;if(str!=null)ns+=","+str;void(s_gs(ns));} function sendLinkEvent(accnt,lnkname,type){ accnt=s_accountName;s_linkType=type;s_lnk=true;s_linkName=lnkname;void(s_gs(accnt));} var searchForm = (document.forms["globalnav-search"]) || (document.forms["adc-globalnav-search"]); if(searchForm) { if (typeof s_channel == "undefined") { var s_channel; } s_pageName_input_value = (s_pageName!="" && s_pageName != null) ? s_pageName : window.location.href.split("?"); s_channel_input_value = (s_channel!="") ? s_channel : "Channel:n/a"; var s_pageName_input = new Element('input'); s_pageName_input.writeAttribute({ "name" : "s_pageName", "type" : "hidden", "value": s_pageName_input_value[0] }); var s_channel_input = new Element('input'); s_channel_input.writeAttribute({ "name" : "s_channel", "type" : "hidden", "value": s_channel_input_value }); Element.insert(searchForm, s_pageName_input ).insert(s_channel_input); } //--></script> <noscript><img src="https://web.archive.org/web/20100115140321im_/http://stats.adobe.com/b/ss/mxmacromedia/1/G.9-XELvs" height="1" width="1" border="0" alt=""/></noscript> <!-- End SiteCatalyst code version: H.15.2. --> </div> <script type="text/javascript" src="https://web.archive.org/web/20100115140321js_/http://wwwimages.adobe.com/www.adobe.com/js/fsrscripts/oeTriggerParams.js"></script> <script type="text/javascript" src="https://web.archive.org/web/20100115140321js_/http://wwwimages.adobe.com/www.adobe.com/js/fsrscripts/oeLauncher.js"></script> <script type="text/javascript"> try { ForeCStdSetCookie(triggerParms["oecpp_ABXTesting"], ForeCStdGetCookie('LAYOUT'), null,"/",triggerParms["domain"]); if (triggerParms["oeMode"] == 1) { ForeCStdSetCookie('currentURL', window.location.href, null,'/',triggerParms["domain"]); } var FSRcurrentURL = ""; //var FSRreferrerURL = ""; FSRcurrentURL = (window.location.href).toLowerCase(); FSRreferrerURL = (document.referrer).toLowerCase(); try { FSRcurrentURL = (window.location.href).toLowerCase(); FSRreferrerURL = (document.referrer).toLowerCase(); if (FSRcurrentURL.indexOf("adobe.com/products/acrobat/readstep2.html") > -1 || FSRcurrentURL.indexOf("adobe.com/products/acrobat/readstep3.html") > -1 || FSRcurrentURL.indexOf("adobe.com/downloads") > -1 || FSRcurrentURL.indexOf("adobe.com/shockwave/download") > -1) { if (FSRreferrerURL.indexOf("adobe.com") > -1) { openFSRTracker(1); } } else { openFSRTracker(1); } } catch (err) {} } catch (err) {} </script> <!-- InstanceEndEditable --> </body> <!-- InstanceEnd --></html> <!-- FILE ARCHIVED ON 14:03:21 Jan 15, 2010 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 09:22:13 Dec 01, 2024. 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