Careers | Kids Helpline

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class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"></div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="col-xs-12 col-md-12 " data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-xs-12 col-sm-12 col-md-5"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class=""> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/man_1.png" alt="" title=""> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-md-7"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-white ptop20"> <div class="body"> <h1>Want to work for a nationally recognised service that plays a critical role in protecting children and young people?</h1> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font-white"> <div class="body"> <h3>We have locations in Brisbane, Melbourne and Western Sydney!</h3> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="ptop20 font--white"> <div class="body"> <p>Kids Helpline is Australia's only free and confidential, 24/7 online and phone counselling service for young people aged 5-25.</p> <p>We are seeking counsellors interested in making a difference in the lives of children and young people. If you have a degree in psychology, counselling or a related discipline and a minimum of one year's experience in counselling, you may be eligible to apply!</p> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="ptop20 pbottom20 font-white"> <div class="body"> <h4>Kids Helpline is a service of <strong>yourtown</strong></h4> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="col-md-12 col-xs-12 col-sm-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-4 "> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_primary text--center" href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=https://ytn-p-001.sitecorecontenthub.cloud/api/public/content/kids-helpline-official-powerpoint-professional-use-2023?v%3Df76dfec7" target="_blank"> About Kids Helpline </a> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_primary text--center" href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=https://www.yourtown.com.au/our-services" target="_blank"> About yourtown </a> </div> </div> </div> </div> </div> <div class="col-md-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  <a class="btn btn_primary text--center" href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=https://publications.yourtown.com.au/kids-helpline-impact-report-2023/page/1" target="_blank"> Read our 2023 report </a> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="col-md-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #afb4db;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-8 col-md-offset-2"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-dark_blue text-center"> <div class="body"> <h3>We have Kids Helpline locations in <strong>Brisbane, QLD, </strong> <strong>Sydney, NSW, and Melbourne, VIC.</strong></h3> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="container" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 text-center mtop40 mbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=" font--pink font--28 mtop30"> <div class="body"> <h2><strong>Benefits of joining our team!</strong></h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font--dark_blue font--24 line-height--30 mtop30"> <div class="body"> <h3>Use the latest technology to engage with children and young people and develop a broad range of skills and practice experience.</h3> </div> </div> </div>  <div class="bdl bdl-tile"> <div class=" "> <div class="tile col-xs-12 col-sm-6 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/KHL%20recruitment%20icons-04.png)"></div> <div class="content"> <div class="tile-tag"> Make a difference in the life of children and young people </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/KHL%20recruitment%20icons-03.png)"></div> <div class="content"> <div class="tile-tag"> Flexible rosters/shifts - part time and full time available </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> <div class="tile col-xs-12 col-sm-6 col-md-4"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/KHL%20recruitment%20icons-02.png)"></div> <div class="content"> <div class="tile-tag"> Ongoing professional support and feedback around practice, skills and career development </div> </div> <div class="buttons"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="container pbottom40 col-md-12 col-sm-12 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #137870;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container col-md-12 text-center mtop40 mbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font-white"> <div class="body"> <h2>Want to know what it's really like working at Kids Helpline?</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font-white"> <div class="body"> <p>Meet counsellors Lydia and Archie and do a tour of one of our counselling centres!</p> </div> </div> </div> </div> </div> <div class="pbottom40 col-md-6 col-sm-12 col-xs-12 col-md-offset-3"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-iframe"> <div class="youtube"><iframe src="https://www.youtube.com/embed/lkpulH1-ZBU?t=4s" height="630" width="100%" frameborder="no"></iframe> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="container mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-4 col-md-offset-1 col-xs-12 p40 "> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #afb4db;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="p40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--dark_blue text-center"> <div class="body"> <h3>"There are so many things I enjoy about being a counsellor. I  really enjoy connecting with and supporting young people in a way they want to communicate, in the moment - no appointment, fees or stress necessary!"</h3> <p>- Amanda, Kids Helpline Counsellor</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class="col-md-6 col-xs-12 mtop20"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="font--pink font--28 text-center"> <div class="body"> <h2>A day in the life of a counsellor...</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="font--24 line-height--30 p20 font--blue"> <div class="body"> <h3>"Dear diary, today I worked a 2pm-10pm shift.</h3> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <p>After quickly checking my work emails, I started off my shift providing support on WebChat with a young person I speak with in an ongoing way. We have been connecting regularly for over 6 months now, and it has been such a privilege to support them through their mental health experiences!</p> <p>I then took some calls out of the queue. I received a range of calls - some were testing the service, some were asking for information - before I had a great chat with a young person who is going through a breakup. </p> <p>Things were a little quieter, so I replied to some counselling emails, before having my dinner break.</p> <p>After dinner, I answered a call out of the queue. The young person was experiencing some risk. Fortunately, a supervisor supported me to support them and everything turned out ok. I had a great debrief with the supervisor afterwards, which really helped support me and gave me a chance to reflect on my counselling practice.</p> <p>Finishing my notes took me to the end of the shift. All in all, a pretty good shift!"</p> <p>-Amanda, Kids Helpline Counsellor</p> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="howtoenter"></a> <div class="pbottom60" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 ptop60 text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"> <h2><a id="Locations" name="Locations"></a>Here's some info about each workplace location...</h2> </div> </div> </div> </div> </div> <div class="col-md-3 col-md-offset-1 col-sm-12 font-white col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#433c63;"> <div class="title" style="background-color:"> <h2>Brisbane, Queensland</h2> </div> <div class="body"> <p><strong>Getting there:</strong> The Brisbane Office is located close to the CBD and is easily accessible by public transport , particularly trains and buses.Free secure onsite car parking is available for night and weekend shifts.  For Monday to Friday day shifts, onsite parking is available on a first in basis. Metered street parking is also available.</p> <p><strong>What’s around:</strong> The QLD site is a short walk from a range of restaurants, café’s and entertainment areas.</p> <p><strong>What’s onsite: </strong>The site itself includes a full working kitchen and showering amenities. The counselling centre additionally includes a kitchenette, a break room where counsellors can rest and entertainment including Xbox and TV spaces. There is also a very active social club, celebrating events with decorations, food and fun activities.</p> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #433c63;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 mbottom20 col-sm-12 font-white col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class="col-md-4"> <div class="field-collection-container clearfix">  </div> </div> </div>  <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class="col-md-3 font-white col-sm-12 font-white col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#433c63;"> <div class="title" style="background-color:"> <h2>Sydney, New South Wales</h2> </div> <div class="body"> <p><strong>Getting there:</strong> The NSW Office is located in Western Sydney and is easily accessible by public transport, particularly trains and buses. There is secure, paid parking within the building.</p> <p><strong>What’s around</strong>: A short walk from a large shopping centre, there are a range of cafes, shops and restaurants available close by.</p> <p><strong>What’s onsite</strong>: The site itself includes 2 kitchenettes, meeting spaces and break rooms. There is also a very active social club, celebrating events with decorations, food and fun activities.</p> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #433c63;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 mbottom20"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-buttons"> <div class="col-md-4"> <div class="field-collection-container clearfix">  </div> </div> </div>  <div class="bdl bdl-buttons"> <div class="col-md-4"> <div class="field-collection-container clearfix">  </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class="col-md-3 font-white col-sm-12 font-white col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-block " style="background-color:#433c63;"> <div class="title" style="background-color:"> <h2>Melbourne, Victoria</h2> </div> <div class="body"> <p><strong>Getting there: </strong>The Melbourne office is located centrally and easily accessible by train, tram or bus. There is secure paid parking located nearby</p> <p><strong>What’s around: </strong>A short walk from a large shopping centre, the site is a short walk from cafés, restaurants and entertainment areas.</p> <p><strong>What’s onsite:</strong> The site includes a kitchenette and meeting room. With breakout and “quiet spaces” throughout the office. The site is KHL’s smallest and has a united, supportive team who invest in connecting together and supporting each other.</p> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"> <div class="mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="text-center font--blue"> <div class="body"> <h2>Good news stories!</h2> </div> </div> </div>  <div class="bdl bdl-text clearfix"> <div class="text-center"> <div class="body"> <p>Through Kids Helpline there are opportunities to attend events and be involved in other exciting projects.</p> </div> </div> </div>  <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="col-md-12 col-xs-12 mbottom40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-image"> <div class="col-md-4 p40"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/361634338_657584429739006_3775722780308651947_n.jpg" alt="Picture of the Virtual Services Manager, Tony Fitzgerald at Child Helplines International Conference" title="Picture of the Virtual Services Manager, Tony Fitzgerald at Child Helplines International Conference"> </div> </div>  <div class="bdl-image"> <div class="col-md-4 p40"> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/368044885_675310124633103_233117950150395432_n.jpg" alt="Kids Helpline @ School stall in North QLD" title="Kids Helpline @ School stall in North QLD"> </div> </div>  <div class="bdl-image"> <div class="col-md-4 p40"><a href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=https://schools.kidshelpline.com.au/">  <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/367129515_670972651733517_7546742570693238699_n.jpg" alt="Picture of kids sitting in class with raised hands, and the text 'Introducing the new Kids Helpline schools site'" title="Picture of kids sitting in class with raised hands, and the text 'Introducing the new Kids Helpline schools site'"> </a> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div>  <div class="bdl-wrapper"><a name="contactus"></a> <div class="font-white" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class="ptop40 pbottom40 container"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl-wrapper"> <div class="col-md-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <div class="bdl bdl-text clearfix"> <div class="text-dark_blue"> <div class="body"></div> </div> </div> </div> </div> <div class="col-md-3"> </div> <div class="col-md-5 pbottom20"> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </article> </section> </div> </section> </div> </div> <div class="drp-tab container"> </div> <footer class="footer container-fluid"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-7 footer-left"> <div class="footerWrapper"> <p>© Kids Helpline 2024. Kids Helpline is a service of <a href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=http://www.yourtown.com.au" target="_blank">yourtown.</a> ABN 11 102 379 386</p> <p class="internalLinks"><a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/about-khl?_x_tr_sl=en&_x_tr_tl=ar&_x_tr_hl=en-GB">About</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/about/contact-us?_x_tr_sl=en&_x_tr_tl=ar&_x_tr_hl=en-GB">Contact Us</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/privacy?_x_tr_sl=en&_x_tr_tl=ar&_x_tr_hl=en-GB">Privacy</a> <a class="mright10" href="https://kidshelpline-com-au.translate.goog/feedback?_x_tr_sl=en&_x_tr_tl=ar&_x_tr_hl=en-GB" target="_blank">Feedback</a></p> </div> </div> <div class="col-xs-12 col-sm-5 footer-right"><span class="mright10">Follow us:</span> <a href="https://translate.google.com/website?sl=en&tl=ar&hl=en-GB&u=https://www.facebook.com/kidshelpline" target="_blank"><img 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