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overflow: hidden; text-overflow: ellipsis; -webkit-line-clamp: 3; -webkit-box-orient: vertical; }</style><div class="col-xs-12 clearfix"><div class="u-floatLeft"><h1 class="PageHeader-title u-m0x u-fs30">Hotels</h1><div class="u-tcGrayDark">49,195 Followers</div><div class="u-tcGrayDark u-mt2x">Recent papers in <b>Hotels</b></div></div></div></div></div></div><div class="TabbedNavigation"><div class="container"><div class="row"><div class="col-xs-12 clearfix"><ul class="nav u-m0x u-p0x list-inline u-displayFlex"><li class="active"><a href="https://www.academia.edu/Documents/in/Hotels">Top Papers</a></li><li><a href="https://www.academia.edu/Documents/in/Hotels/MostCited">Most Cited Papers</a></li><li><a href="https://www.academia.edu/Documents/in/Hotels/MostDownloaded">Most Downloaded Papers</a></li><li><a href="https://www.academia.edu/Documents/in/Hotels/MostRecent">Newest Papers</a></li><li><a class="" href="https://www.academia.edu/People/Hotels">People</a></li></ul></div><style type="text/css">ul.nav{flex-direction:row}@media(max-width: 567px){ul.nav{flex-direction:column}.TabbedNavigation li{max-width:100%}.TabbedNavigation li.active{background-color:var(--background-grey, #dddde2)}.TabbedNavigation li.active:before,.TabbedNavigation li.active:after{display:none}}</style></div></div></div><div class="container"><div class="row"><div class="col-xs-12"><div class="u-displayFlex"><div class="u-flexGrow1"><div class="works"><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_37048866" data-work_id="37048866" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/37048866/Benefits_of_customer_loyalty_scheme_and_brand_loyalty_programmes_of_Accor_Hotels_A_case_study_based_on_Mercure_London_City_Bankside_Hotel_sample_dissertation_by_http_www_assignmentwriters_co_uk_">Benefits of customer loyalty scheme and brand loyalty programmes of Accor Hotels: A case study based on Mercure London City Bankside Hotel-sample dissertation by http://www.assignmentwriters.co.uk/</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Benefits of customer loyalty scheme and brand loyalty programmes of Accor Hotels: A case study based on Mercure London City Bankside Hotel. The research on the subject of customer loyalty in the hotel industry and fostering such... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_37048866" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Benefits of customer loyalty scheme and brand loyalty programmes of Accor Hotels: A case study based on Mercure London City Bankside Hotel. <br /> <br />The research on the subject of customer loyalty in the hotel industry and fostering such loyalty through a multi-brand loyalty programme by Accor group of hotel evaluates the concepts relating to behavioural and attitudinal loyalty. It was found that loyalty programs not only reward the customers for repeat purchase behaviour, but also has an important strategic role in collecting the information about the customers. The various viewpoints relating to the implementation of loyalty programs, design of reward schemes and the utilisation of information collected from the customer are discussed. In the case of Accor hotels, there are several brands with differentiated service offerings and the reward scheme is an integrated one. The Accor hotels reward scheme provides points to the customers for staying in the participating hotels/brands such as Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, Ibis and Spa. <br />Through convenience sampling method two managers and four junior managers in the marketing department were interviewed. From the research, and mostly through the interview data it was found that the customers are able to accrue the points for their stay and spend at the hotel, and redeem their loyalty benefits at more than 2500 participating hotels from the lower end Ibis (budget hotel) to the upper end luxury Sofitel and Pullman hotels. The customers are able to exchange these reward points at various points of sale such as at the airports, taxis and related travel services. All the redemptions are targeted at the travelling customer and their needs and hence travelling customers are benefitted. The loyalty programme is also inducing the customer to spend more as the rewards collected can be redeemed against the services of the different hotel properties. <br />Since there is collaboration between travel and hospitality organisations, Accor hotel is benefitting significantly. It is clear that with the entire organisation the Mercure Hotel is also benefitting from the multi-brand loyalty scheme. The customers at the bottom of the pyramid in the brand structure of Accor group would be moving upwards and there are a considerable number of properties under the lower mid-scale and lowest scale such as the Ibis. The recommendations is to target and capture restaurant customers with the help of direct sales approach from the waiters and customer facing employees in the restaurant to become member in the loyalty programme. The customer-facing employee’s right from the lobby to the restaurant should be provided training to give special service to such repeat customers. <br /> <br />I am a Freelancer, offering Essay, Dissertation & Assignment Writing Service for MBA, Business & Management Students <br /> <br />I am an MBA with professional managerial work experience, was lecturer for MBA students and worked as a management consultant. I have been working with students for the past 8 years. I help students with assignment and essay writing in Business Management. <br />Have a look at <a href="http://www.assignmentwriters.co.uk/" rel="nofollow">http://www.assignmentwriters.co.uk/</a>. <br />Contact me - <a href="mailto:info@assignmentwriters.com" rel="nofollow">info@assignmentwriters.com</a></div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/37048866" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="11e8adc27eff94ace143da09b968357b" rel="nofollow" data-download="{"attachment_id":56999341,"asset_id":37048866,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/56999341/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="53333067" href="https://beds.academia.edu/AssignmentWriterUK">Assignment Writer UK</a><script data-card-contents-for-user="53333067" type="text/json">{"id":53333067,"first_name":"Assignment","last_name":"Writer UK","domain_name":"beds","page_name":"AssignmentWriterUK","display_name":"Assignment Writer UK","profile_url":"https://beds.academia.edu/AssignmentWriterUK?f_ri=126213","photo":"https://0.academia-photos.com/53333067/14069468/17891346/s65_assignment.writer_uk.jpg"}</script></span></span></li><li class="js-paper-rank-work_37048866 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="37048866"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 37048866, container: ".js-paper-rank-work_37048866", }); 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It was found that loyalty programs not only reward the customers for repeat purchase behaviour, but also has an important strategic role in collecting the information about the customers. The various viewpoints relating to the implementation of loyalty programs, design of reward schemes and the utilisation of information collected from the customer are discussed. In the case of Accor hotels, there are several brands with differentiated service offerings and the reward scheme is an integrated one. The Accor hotels reward scheme provides points to the customers for staying in the participating hotels/brands such as Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, Ibis and Spa.\r\nThrough convenience sampling method two managers and four junior managers in the marketing department were interviewed. From the research, and mostly through the interview data it was found that the customers are able to accrue the points for their stay and spend at the hotel, and redeem their loyalty benefits at more than 2500 participating hotels from the lower end Ibis (budget hotel) to the upper end luxury Sofitel and Pullman hotels. The customers are able to exchange these reward points at various points of sale such as at the airports, taxis and related travel services. All the redemptions are targeted at the travelling customer and their needs and hence travelling customers are benefitted. The loyalty programme is also inducing the customer to spend more as the rewards collected can be redeemed against the services of the different hotel properties.\r\nSince there is collaboration between travel and hospitality organisations, Accor hotel is benefitting significantly. It is clear that with the entire organisation the Mercure Hotel is also benefitting from the multi-brand loyalty scheme. The customers at the bottom of the pyramid in the brand structure of Accor group would be moving upwards and there are a considerable number of properties under the lower mid-scale and lowest scale such as the Ibis. The recommendations is to target and capture restaurant customers with the help of direct sales approach from the waiters and customer facing employees in the restaurant to become member in the loyalty programme. The customer-facing employee’s right from the lobby to the restaurant should be provided training to give special service to such repeat customers.\r\n\r\nI am a Freelancer, offering Essay, Dissertation \u0026 Assignment Writing Service for MBA, Business \u0026 Management Students\r\n\r\nI am an MBA with professional managerial work experience, was lecturer for MBA students and worked as a management consultant. I have been working with students for the past 8 years. I help students with assignment and essay writing in Business Management. \r\nHave a look at http://www.assignmentwriters.co.uk/.\r\nContact me - info@assignmentwriters.com","downloadable_attachments":[{"id":56999341,"asset_id":37048866,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":53333067,"first_name":"Assignment","last_name":"Writer UK","domain_name":"beds","page_name":"AssignmentWriterUK","display_name":"Assignment Writer UK","profile_url":"https://beds.academia.edu/AssignmentWriterUK?f_ri=126213","photo":"https://0.academia-photos.com/53333067/14069468/17891346/s65_assignment.writer_uk.jpg"}],"research_interests":[{"id":1230,"name":"Social Research Methods and Methodology","url":"https://www.academia.edu/Documents/in/Social_Research_Methods_and_Methodology?f_ri=126213","nofollow":false},{"id":2065,"name":"Research Methodology","url":"https://www.academia.edu/Documents/in/Research_Methodology?f_ri=126213","nofollow":false},{"id":2535,"name":"Operations Research","url":"https://www.academia.edu/Documents/in/Operations_Research?f_ri=126213","nofollow":false},{"id":5392,"name":"Internet research methods","url":"https://www.academia.edu/Documents/in/Internet_research_methods?f_ri=126213","nofollow":false},{"id":5455,"name":"Loyalty (Marketing)","url":"https://www.academia.edu/Documents/in/Loyalty_Marketing_?f_ri=126213"},{"id":7994,"name":"Brand Loyalty","url":"https://www.academia.edu/Documents/in/Brand_Loyalty?f_ri=126213"},{"id":12135,"name":"Qualitative Research","url":"https://www.academia.edu/Documents/in/Qualitative_Research?f_ri=126213"},{"id":12816,"name":"Customer Loyalty","url":"https://www.academia.edu/Documents/in/Customer_Loyalty?f_ri=126213"},{"id":13258,"name":"Marketing Research","url":"https://www.academia.edu/Documents/in/Marketing_Research?f_ri=126213"},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213"},{"id":19870,"name":"Research","url":"https://www.academia.edu/Documents/in/Research?f_ri=126213"},{"id":68758,"name":"Research Writing","url":"https://www.academia.edu/Documents/in/Research_Writing?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":216348,"name":"international travel and tourism management; Entertainment management in tourism and hospitality, Events;","url":"https://www.academia.edu/Documents/in/international_travel_and_tourism_management_Entertainment_management_in_tourism_and_hospitality_Ev?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"},{"id":340943,"name":"Hotel Marketing Strategies","url":"https://www.academia.edu/Documents/in/Hotel_Marketing_Strategies?f_ri=126213"},{"id":369435,"name":"Travel, Tourism and Hospitality Law","url":"https://www.academia.edu/Documents/in/Travel_Tourism_and_Hospitality_Law?f_ri=126213"},{"id":489849,"name":"Relationship Marketing and Customer Loyalty","url":"https://www.academia.edu/Documents/in/Relationship_Marketing_and_Customer_Loyalty?f_ri=126213"},{"id":569787,"name":"Brand and Customer Loyalty","url":"https://www.academia.edu/Documents/in/Brand_and_Customer_Loyalty?f_ri=126213"},{"id":606672,"name":"DETERMINANTS OF CUSTOMER LOYALTY IN MOBILE TELECOM SECTOR","url":"https://www.academia.edu/Documents/in/DETERMINANTS_OF_CUSTOMER_LOYALTY_IN_MOBILE_TELECOM_SECTOR?f_ri=126213"},{"id":695572,"name":"Hospitality Leisure and Travel","url":"https://www.academia.edu/Documents/in/Hospitality_Leisure_and_Travel?f_ri=126213"},{"id":806492,"name":"Loyalty Program","url":"https://www.academia.edu/Documents/in/Loyalty_Program?f_ri=126213"},{"id":973316,"name":"Loyalty Programmes","url":"https://www.academia.edu/Documents/in/Loyalty_Programmes?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_69872556" data-work_id="69872556" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/69872556/Conceptualising_Transnational_Hotel_Chain_Penetration_in_Bulgaria">Conceptualising Transnational Hotel Chain Penetration in Bulgaria</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This book chapter addresses the decision-making processes that international hotel corporations engage in during their expansion procedures, and focusses on the entry and presence of these corporations in Bulgaria. Our findings show that... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_69872556" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This book chapter addresses the decision-making processes that international hotel corporations engage in during their expansion procedures, and focusses on the entry and presence of these corporations in Bulgaria. Our findings show that country- and firm-specific factors play little role in the presence of these organisations in the country. On the contrary, it appears that potential tokenism exists in the selection of Bulgaria as a host destination, with major hotel corporations each being represented by only one or two affiliated properties in the country. This raises the question as to whether these corporations enter Bulgaria in search of expansion opportunities and to offer a greater choice of destinations for their customers, or because they are pursuing their own globalization agenda for achieving wide geographic presence regardless of the destinations entered. This chapter also shows that the chains and their partners have a strong preference for non-equity entry modes (fra...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/69872556" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="2170632" href="https://vumk.academia.edu/MayaIvanova">Maya Ivanova</a><script data-card-contents-for-user="2170632" type="text/json">{"id":2170632,"first_name":"Maya","last_name":"Ivanova","domain_name":"vumk","page_name":"MayaIvanova","display_name":"Maya Ivanova","profile_url":"https://vumk.academia.edu/MayaIvanova?f_ri=126213","photo":"https://0.academia-photos.com/2170632/5724729/16444141/s65_maya.ivanova.jpg"}</script></span></span></li><li class="js-paper-rank-work_69872556 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="69872556"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 69872556, container: ".js-paper-rank-work_69872556", }); 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Our findings show that country- and firm-specific factors play little role in the presence of these organisations in the country. On the contrary, it appears that potential tokenism exists in the selection of Bulgaria as a host destination, with major hotel corporations each being represented by only one or two affiliated properties in the country. This raises the question as to whether these corporations enter Bulgaria in search of expansion opportunities and to offer a greater choice of destinations for their customers, or because they are pursuing their own globalization agenda for achieving wide geographic presence regardless of the destinations entered. This chapter also shows that the chains and their partners have a strong preference for non-equity entry modes (fra...","downloadable_attachments":[],"ordered_authors":[{"id":2170632,"first_name":"Maya","last_name":"Ivanova","domain_name":"vumk","page_name":"MayaIvanova","display_name":"Maya Ivanova","profile_url":"https://vumk.academia.edu/MayaIvanova?f_ri=126213","photo":"https://0.academia-photos.com/2170632/5724729/16444141/s65_maya.ivanova.jpg"}],"research_interests":[{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false},{"id":38,"name":"Management","url":"https://www.academia.edu/Documents/in/Management?f_ri=126213","nofollow":false},{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false},{"id":724,"name":"Economics","url":"https://www.academia.edu/Documents/in/Economics?f_ri=126213","nofollow":false},{"id":909,"name":"Tourism 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window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_11525488"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_11525488 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="11525488"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 11525488; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=11525488]").text(description); $(".js-view-count-work_11525488").attr('title', description).tooltip(); }); });</script></span><script>$(function() { 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Sleep Inn Asheville Hotel near Biltmore Estate and historic downtown Asheville attractions. Biltmore Estate area hotel offers great rates for all travelers.</div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/35994266" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="b1eacac81a8ae3c500dfc1111150b910" rel="nofollow" data-download="{"attachment_id":55879694,"asset_id":35994266,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/55879694/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="77161954" href="https://independent.academia.edu/sleepinnasheville">Sleep Inn Asheville Biltmore West</a><script data-card-contents-for-user="77161954" type="text/json">{"id":77161954,"first_name":"Sleep Inn Asheville","last_name":"Biltmore West","domain_name":"independent","page_name":"sleepinnasheville","display_name":"Sleep Inn Asheville Biltmore West","profile_url":"https://independent.academia.edu/sleepinnasheville?f_ri=126213","photo":"https://0.academia-photos.com/77161954/19120313/19069295/s65_sleep_inn_asheville.biltmore_west.jpg"}</script></span></span></li><li class="js-paper-rank-work_35994266 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="35994266"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 35994266, container: ".js-paper-rank-work_35994266", }); 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Biltmore Estate area hotel offers great rates for all travelers.</div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/35994259" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="d221712289b688bef17abb626194415a" rel="nofollow" data-download="{"attachment_id":55879684,"asset_id":35994259,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/55879684/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="77161954" href="https://independent.academia.edu/sleepinnasheville">Sleep Inn Asheville Biltmore West</a><script data-card-contents-for-user="77161954" type="text/json">{"id":77161954,"first_name":"Sleep Inn Asheville","last_name":"Biltmore West","domain_name":"independent","page_name":"sleepinnasheville","display_name":"Sleep Inn Asheville Biltmore West","profile_url":"https://independent.academia.edu/sleepinnasheville?f_ri=126213","photo":"https://0.academia-photos.com/77161954/19120313/19069295/s65_sleep_inn_asheville.biltmore_west.jpg"}</script></span></span></li><li class="js-paper-rank-work_35994259 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="35994259"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 35994259, container: ".js-paper-rank-work_35994259", }); 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O analiză pe baza datelor reale</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Turismul în România a suferit schimbări considerabile în procesul de tranziţie spre economia de piaţă. Aceste modificări, însoţite de soluţiile neadecvate adoptate de autorităţi, au determinat o situaţie discordantă între ceea ce prezintă... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_16837756" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Turismul în România a suferit schimbări considerabile în procesul de tranziţie spre economia de piaţă. Aceste modificări, însoţite de soluţiile neadecvate adoptate de autorităţi, au determinat o situaţie discordantă între ceea ce prezintă şi promovează Ministerul Turismului şi situaţia reală a industriei turismului şi a industriei hoteliere româneşti. Această situaţie a fost întreţinută şi de centralizarea precară sau eronată către Ministerul Turismului (MT)/ Autoritatea Naţională pentru Turism (ANT) a informaţiilor hotelierilor cu privire la hotelurile administrate, dar şi de slaba prelucrare a informaţiilor primite de către MT/ ANT, conducând la generarea unor informaţii eronate. Aceste date sunt practic inutile pentru oricare dintre categoriile de persoane interesate să afle mai multe cu privire la industria hotelieră românească şi cu atât mai mult pentru cei care doresc să le utilizeze ca punct de referinţă, în special în vederea deschiderii unor noi afaceri în domeniul ospitali...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/16837756" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="4dfb5527f5ff7f32b3b247c9b0ab291c" rel="nofollow" data-download="{"attachment_id":39210106,"asset_id":16837756,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/39210106/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="4478275" href="https://ubbcluj.academia.edu/LuminitaCojocea">Maria Cojocea</a><script data-card-contents-for-user="4478275" type="text/json">{"id":4478275,"first_name":"Maria","last_name":"Cojocea","domain_name":"ubbcluj","page_name":"LuminitaCojocea","display_name":"Maria Cojocea","profile_url":"https://ubbcluj.academia.edu/LuminitaCojocea?f_ri=126213","photo":"https://0.academia-photos.com/4478275/4190389/36015752/s65_luminita.cojocea.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-16837756">+1</span><div class="hidden js-additional-users-16837756"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://ubbcluj.academia.edu/MonicaMariaCoros">Monica M Coros</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-16837756'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-16837756').html(); 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Bölüm: KONAKLAMA SEKTÖRÜ (Chapter 9: Hospitality Sector)</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">publisher : DETAY YAYINCILIK Editor : Prof. Dr. A. Celil Çakıcı authors : Doç. Dr. Gürkan Akdağ, Doç. Dr. Yılmaz Akgündüz, Prof. Dr. Cevdet Avcıkurt, Prof. Dr. Ozan Bahar, Araş. Gör. Sercan Benli, Dr. Öğr. Üyesi Yeşim Coşar, Prof. Dr.... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_38410285" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">publisher : DETAY YAYINCILIK<br />Editor : Prof. Dr. A. Celil Çakıcı<br />authors : Doç. Dr. Gürkan Akdağ, Doç. Dr. Yılmaz Akgündüz, Prof. Dr. Cevdet Avcıkurt, Prof. Dr. Ozan Bahar, Araş. Gör. Sercan Benli, Dr. Öğr. Üyesi Yeşim Coşar, Prof. Dr. Osman Çolakoğlu, Araş. Gör. Dr. Ali Dalgıç, Dr. Öğr. Üyesi Beril Dönmez, Dr. Ozan Güler, Doç. Dr. Serhat Harman, Prof. Dr. Kurtuluş Karamustafa, Prof. Dr. İsmail Kızılırmak, Prof. Dr. Zafer Öter, Prof. Dr. Bahattin Özdemir, Doç. Dr. Gökçe Özdemir, Prof. Dr. Ferah Özkök, Prof. Dr. Mehmet Sarıışık, Dr. Öğr. Üyesi Hülya Taştan, Prof. Dr. Muharrem Tuna, Prof. Dr. Oğuz Türkay, Doç. Dr. Şafak Ünüvar, Doç. Dr. Gökçe Yüksek<br />Year : 2019<br />edition no : 1<br />size : 16 x 24<br />number of pages: 364<br />ISBN : 9786052540824</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/38410285" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="2c081dc7ec0680bddc50a68da7bc84c5" rel="nofollow" data-download="{"attachment_id":58468343,"asset_id":38410285,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/58468343/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="1535928" href="https://ikc.academia.edu/DrZaferOter">Zafer Oter</a><script data-card-contents-for-user="1535928" type="text/json">{"id":1535928,"first_name":"Zafer","last_name":"Oter","domain_name":"ikc","page_name":"DrZaferOter","display_name":"Zafer Oter","profile_url":"https://ikc.academia.edu/DrZaferOter?f_ri=126213","photo":"https://0.academia-photos.com/1535928/786344/32793540/s65_zafer.oter.jpg"}</script></span></span></li><li class="js-paper-rank-work_38410285 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="38410285"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 38410285, container: ".js-paper-rank-work_38410285", }); 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$(".js-view-count[data-work-id=38410285]").text(description); $(".js-view-count-work_38410285").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_38410285").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="38410285"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">5</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="22656" href="https://www.academia.edu/Documents/in/Hospitality">Hospitality</a>, <script data-card-contents-for-ri="22656" type="text/json">{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="43883" href="https://www.academia.edu/Documents/in/Tourism">Tourism</a>, <script data-card-contents-for-ri="43883" type="text/json">{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="51315" href="https://www.academia.edu/Documents/in/Accommodation">Accommodation</a>, <script data-card-contents-for-ri="51315" type="text/json">{"id":51315,"name":"Accommodation","url":"https://www.academia.edu/Documents/in/Accommodation?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=38410285]'), work: {"id":38410285,"title":"9. 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Οι ταξιδιώτες αυτοί χρειάζονται στέγη, τροφή, ψυχαγωγία και διάφορες άλλες υπηρεσίες υψηλής... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_18275337" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Είναι γεγονός ότι στη σημερινή εποχή χιλιάδες άνθρωποι σε όλο τον κόσμο ταξιδεύουν καθημερινά, είτε για τουρισμό είτε για επαγγελματικούς λόγους. Οι ταξιδιώτες αυτοί χρειάζονται στέγη, τροφή, ψυχαγωγία και διάφορες άλλες υπηρεσίες υψηλής στάθμης. Οι σύγχρονοι επαγγελματίες του τουρισμού διαρκώς μελετούν και αναλύουν με κάθε λεπτομέρεια τις τρέχουσες τάσεις του κλάδου τους, με σκοπό να προσφέρουν στους πελάτες τους υπηρεσίες υψηλού επιπέδου σε λογικές τιμές και να κάνουν τις εγκαταστάσεις τους φιλόξενες, ευχάριστες και με όλες τις σύγχρονες ανέσεις. Η ραγδαία ανάπτυξη και η διεθνής εξάπλωση της τουριστικής βιομηχανίας ήταν η αφορμή για τη δημιουργία πολλών νέων ξενοδοχειακών εγκαταστάσεων και τη συνεχή ζήτηση για έμπειρο και εκπαιδευμένο προσωπικό. Για τους περισσότερους ο κόσμος των ξενοδοχείων είναι ένας ξεχωριστός, υπέροχος κόσμος γεμάτος λάμψη και γρήγορες αλλαγές. Στον κεντρικό άξονα του ξενοδοχείου βρίσκεται η Υποδοχή και το προσωπικό που τη στελεχώνει. Από τη στιγμή που οι πελάτες κάνουν κρατήσεις και αφικνούνται σε ένα κατάλυμα, μέχρι την ώρα που αναχωρούν, οι υπάλληλοι της Υποδοχής παίζουν σπουδαίο ρόλο στην ικανοποίηση των αναγκών τους. Ο υπάλληλος Υποδοχής είναι κατά κύριο λόγο ο μηχανικός του ξενοδοχείου. Το καλωσόρισμα του στον πελάτη μπορεί να μεταβάλει το απρόσωπο κτίριο σε φιλικό μέρος. Ο υπάλληλος δίνει προσωπικότητα στο ξενοδοχείο (το κάνει ευχάριστο ή δυσάρεστο). Για τον πελάτη η Υποδοχή είναι το ξενοδοχείο. Εκεί τον υποδέχονται, του δίνουν δωμάτιο και τηρούν τον λογαριασμό του. Εκεί αυτός απευθύνεται για πληροφορίες, ερωτήσεις, σχόλια, παράπονα, για το κλειδί, την αλληλογραφία και τελικά για την εξόφληση του λογαριασμού του. Η Υποδοχή, που προσφέρει αποτελεσματικά όλες τις παραπάνω υπηρεσίες, βοηθάει το ξενοδοχείο να ικανοποιεί τους πελάτες του. Έτσι, ενώ αδιάφορο και ανεκπαίδευτο προσωπικό μπορεί να διώξει την πελατεία, επαγγελματίες, ικανοί και ευγενικοί υπάλληλοι μπορούν να πετύχουν ώστε η παραμονή κάθε πελάτη να είναι από την αρχή ευχάριστη και να φροντίσουν ώστε να παραμείνει ευχάριστη ως το τέλος. Κατ' αυτόν τον τρόπο, το προσωπικό της Υποδοχής συνεισφέρει στην ομαλή και επικερδή λειτουργία της επιχείρησης. Αυτό είναι ένα πολύ σπουδαίο επίτευγμα. Το βιβλίο Υπηρεσία Υποδοχής έχει ως στόχο να βοηθήσει τους σπουδαστές αλλά και τους επαγγελματίες ρεσεψιονίστ να κατανοήσουν, να οργανώσουν και να εκτελέσουν αποτελεσματικά τις λειτουργίες του τμήματος Υποδοχής, γεγονός πολύ ουσιαστικό για την επιτυχία ενός ξενοδοχείου. <br />Το βιβλίο χωρίζεται στα τέσσερα παρακάτω μέρη: Το πρώτο μέρος, ο κόσμος των ξενοδοχείων (κεφάλαια 1 - 3), αναφέρεται στα τουριστικά καταλύματα, στην οργάνωση του ξενοδοχείου, τις λειτουργίες και το προσωπικό της Υποδοχής και τέλος στις πωλήσεις από το τμήμα Υποδοχής. <br />Το δεύτερο μέρος, στέγαση και εξυπηρέτηση πελατών (κεφάλαια 4-10), αναλύει τις λειτουργίες και εργασίες της Υποδοχής από την κράτηση και άφιξη του πελάτη, μέχρι την αναχώρηση και εξόφληση του λογαριασμού του. <br />Το τρίτο μέρος, διεύθυνση του τμήματος Υποδοχής (κεφάλαια 11 και 12), περιλαμβάνει ειδικές εργασίες της Υποδοχής για τον σχεδιασμό και έλεγχο των λειτουργιών της Υποδοχής, όπως επίσης και διάφορες πλευρές της διεύθυνσης προσωπικού. <br />Το τέταρτο μέρος αποτελεί το Παράρτημα του βιβλίου και περιλαμβάνει διάφορους κανονισμούς, ξενοδοχειακή νομοθεσία, λεξιλόγιο με ξενόγλωσσους ξενοδοχειακούς όρους, που χρησιμοποιούνται συχνά από το προσωπικό της Υποδοχής, διευθύνσεις ελληνικών και ξένων καταλυμάτων στο Internet και αλφαβητικό ευρετήριο θεμάτων.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/18275337" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="4c07e6a5d0f3e504dcac0293b410bc7b" rel="nofollow" data-download="{"attachment_id":79900219,"asset_id":18275337,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/79900219/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="1050552" href="https://ihu-gr.academia.edu/SoultanaTaniaKapiki">Soultana Tania Kapiki</a><script data-card-contents-for-user="1050552" type="text/json">{"id":1050552,"first_name":"Soultana Tania","last_name":"Kapiki","domain_name":"ihu-gr","page_name":"SoultanaTaniaKapiki","display_name":"Soultana Tania Kapiki","profile_url":"https://ihu-gr.academia.edu/SoultanaTaniaKapiki?f_ri=126213","photo":"https://0.academia-photos.com/1050552/362712/4780383/s65_soultana_tania.kapiki.jpg"}</script></span></span></li><li class="js-paper-rank-work_18275337 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="18275337"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 18275337, container: ".js-paper-rank-work_18275337", }); 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$(".js-view-count[data-work-id=18275337]").text(description); $(".js-view-count-work_18275337").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_18275337").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="18275337"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">4</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="81104" href="https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management">Tourism and Hotel Management</a>, <script data-card-contents-for-ri="81104" type="text/json">{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="91380" href="https://www.academia.edu/Documents/in/Hotel_Management">Hotel Management</a>, <script data-card-contents-for-ri="91380" type="text/json">{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=18275337]'), work: {"id":18275337,"title":"ΥΠΗΡΕΣΙΑ ΥΠΟΔΟΧΗΣ (Front Office Management)","created_at":"2015-11-13T04:58:06.459-08:00","url":"https://www.academia.edu/18275337/%CE%A5%CE%A0%CE%97%CE%A1%CE%95%CE%A3%CE%99%CE%91_%CE%A5%CE%A0%CE%9F%CE%94%CE%9F%CE%A7%CE%97%CE%A3_Front_Office_Management_?f_ri=126213","dom_id":"work_18275337","summary":"Είναι γεγονός ότι στη σημερινή εποχή χιλιάδες άνθρωποι σε όλο τον κόσμο ταξιδεύουν καθημερινά, είτε για τουρισμό είτε για επαγγελματικούς λόγους. Οι ταξιδιώτες αυτοί χρειάζονται στέγη, τροφή, ψυχαγωγία και διάφορες άλλες υπηρεσίες υψηλής στάθμης. Οι σύγχρονοι επαγγελματίες του τουρισμού διαρκώς μελετούν και αναλύουν με κάθε λεπτομέρεια τις τρέχουσες τάσεις του κλάδου τους, με σκοπό να προσφέρουν στους πελάτες τους υπηρεσίες υψηλού επιπέδου σε λογικές τιμές και να κάνουν τις εγκαταστάσεις τους φιλόξενες, ευχάριστες και με όλες τις σύγχρονες ανέσεις. Η ραγδαία ανάπτυξη και η διεθνής εξάπλωση της τουριστικής βιομηχανίας ήταν η αφορμή για τη δημιουργία πολλών νέων ξενοδοχειακών εγκαταστάσεων και τη συνεχή ζήτηση για έμπειρο και εκπαιδευμένο προσωπικό. Για τους περισσότερους ο κόσμος των ξενοδοχείων είναι ένας ξεχωριστός, υπέροχος κόσμος γεμάτος λάμψη και γρήγορες αλλαγές. Στον κεντρικό άξονα του ξενοδοχείου βρίσκεται η Υποδοχή και το προσωπικό που τη στελεχώνει. Από τη στιγμή που οι πελάτες κάνουν κρατήσεις και αφικνούνται σε ένα κατάλυμα, μέχρι την ώρα που αναχωρούν, οι υπάλληλοι της Υποδοχής παίζουν σπουδαίο ρόλο στην ικανοποίηση των αναγκών τους. Ο υπάλληλος Υποδοχής είναι κατά κύριο λόγο ο μηχανικός του ξενοδοχείου. Το καλωσόρισμα του στον πελάτη μπορεί να μεταβάλει το απρόσωπο κτίριο σε φιλικό μέρος. Ο υπάλληλος δίνει προσωπικότητα στο ξενοδοχείο (το κάνει ευχάριστο ή δυσάρεστο). Για τον πελάτη η Υποδοχή είναι το ξενοδοχείο. Εκεί τον υποδέχονται, του δίνουν δωμάτιο και τηρούν τον λογαριασμό του. Εκεί αυτός απευθύνεται για πληροφορίες, ερωτήσεις, σχόλια, παράπονα, για το κλειδί, την αλληλογραφία και τελικά για την εξόφληση του λογαριασμού του. Η Υποδοχή, που προσφέρει αποτελεσματικά όλες τις παραπάνω υπηρεσίες, βοηθάει το ξενοδοχείο να ικανοποιεί τους πελάτες του. Έτσι, ενώ αδιάφορο και ανεκπαίδευτο προσωπικό μπορεί να διώξει την πελατεία, επαγγελματίες, ικανοί και ευγενικοί υπάλληλοι μπορούν να πετύχουν ώστε η παραμονή κάθε πελάτη να είναι από την αρχή ευχάριστη και να φροντίσουν ώστε να παραμείνει ευχάριστη ως το τέλος. Κατ' αυτόν τον τρόπο, το προσωπικό της Υποδοχής συνεισφέρει στην ομαλή και επικερδή λειτουργία της επιχείρησης. Αυτό είναι ένα πολύ σπουδαίο επίτευγμα. Το βιβλίο Υπηρεσία Υποδοχής έχει ως στόχο να βοηθήσει τους σπουδαστές αλλά και τους επαγγελματίες ρεσεψιονίστ να κατανοήσουν, να οργανώσουν και να εκτελέσουν αποτελεσματικά τις λειτουργίες του τμήματος Υποδοχής, γεγονός πολύ ουσιαστικό για την επιτυχία ενός ξενοδοχείου. \nΤο βιβλίο χωρίζεται στα τέσσερα παρακάτω μέρη: Το πρώτο μέρος, ο κόσμος των ξενοδοχείων (κεφάλαια 1 - 3), αναφέρεται στα τουριστικά καταλύματα, στην οργάνωση του ξενοδοχείου, τις λειτουργίες και το προσωπικό της Υποδοχής και τέλος στις πωλήσεις από το τμήμα Υποδοχής. \nΤο δεύτερο μέρος, στέγαση και εξυπηρέτηση πελατών (κεφάλαια 4-10), αναλύει τις λειτουργίες και εργασίες της Υποδοχής από την κράτηση και άφιξη του πελάτη, μέχρι την αναχώρηση και εξόφληση του λογαριασμού του. \nΤο τρίτο μέρος, διεύθυνση του τμήματος Υποδοχής (κεφάλαια 11 και 12), περιλαμβάνει ειδικές εργασίες της Υποδοχής για τον σχεδιασμό και έλεγχο των λειτουργιών της Υποδοχής, όπως επίσης και διάφορες πλευρές της διεύθυνσης προσωπικού. \nΤο τέταρτο μέρος αποτελεί το Παράρτημα του βιβλίου και περιλαμβάνει διάφορους κανονισμούς, ξενοδοχειακή νομοθεσία, λεξιλόγιο με ξενόγλωσσους ξενοδοχειακούς όρους, που χρησιμοποιούνται συχνά από το προσωπικό της Υποδοχής, διευθύνσεις ελληνικών και ξένων καταλυμάτων στο Internet και αλφαβητικό ευρετήριο θεμάτων. ","downloadable_attachments":[{"id":79900219,"asset_id":18275337,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":1050552,"first_name":"Soultana Tania","last_name":"Kapiki","domain_name":"ihu-gr","page_name":"SoultanaTaniaKapiki","display_name":"Soultana Tania Kapiki","profile_url":"https://ihu-gr.academia.edu/SoultanaTaniaKapiki?f_ri=126213","photo":"https://0.academia-photos.com/1050552/362712/4780383/s65_soultana_tania.kapiki.jpg"}],"research_interests":[{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_31774476" data-work_id="31774476" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/31774476/The_Efficacy_of_Electronic_Customer_Relationship_Management_e_CRM_and_Business_Performance_on_Hotel_Industry">The Efficacy of Electronic Customer Relationship Management (e-CRM) and Business Performance on Hotel Industry</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">E-marketing, e-customer orientation, e-booking of room and etc. are new developments of the hotel industries over the past decade. E-CRM, that is the most paramount marketing evolution in the new millennium, has been highly regarded in... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_31774476" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">E-marketing, e-customer orientation, e-booking of room and etc. are new developments of the hotel industries over the past decade. E-CRM, that is the most paramount marketing evolution in the new millennium, has been highly regarded in the hotel industry. Since hotel owners have become quite aware of the significance of customers and their positive impact on the profit and performance of the hotel, they are willing to have a targeted investment on the realm of e-CRM. In this study, researchers have studied the effect of and relationship between this new development (e-CRM) and the hotel industry in Iran. In this regard, they have done a field study on a population with 48 samples that they collected. Research hypotheses was tested using Pearson correlation coefficient and structural equation modeling, and the results indicated a significant effect of e-CRM on business performance in the hotel industries.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/31774476" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="8a9b70e7dbc6be50bd979f8c608dd8dc" rel="nofollow" data-download="{"attachment_id":52077881,"asset_id":31774476,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/52077881/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="28131477" href="https://mehralborz.academia.edu/AMohammadlou">Akbar Mohammad Lou</a><script data-card-contents-for-user="28131477" type="text/json">{"id":28131477,"first_name":"Akbar","last_name":"Mohammad Lou","domain_name":"mehralborz","page_name":"AMohammadlou","display_name":"Akbar Mohammad Lou","profile_url":"https://mehralborz.academia.edu/AMohammadlou?f_ri=126213","photo":"https://0.academia-photos.com/28131477/9181225/23494807/s65_akbar.mohammad_lou.jpg"}</script></span></span></li><li class="js-paper-rank-work_31774476 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="31774476"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 31774476, container: ".js-paper-rank-work_31774476", }); 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$(".js-view-count[data-work-id=31774476]").text(description); $(".js-view-count-work_31774476").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_31774476").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="31774476"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">3</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="252658" href="https://www.academia.edu/Documents/in/E-CRM">E-CRM</a>, <script data-card-contents-for-ri="252658" type="text/json">{"id":252658,"name":"E-CRM","url":"https://www.academia.edu/Documents/in/E-CRM?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="296397" href="https://www.academia.edu/Documents/in/Business_performance">Business performance</a><script data-card-contents-for-ri="296397" type="text/json">{"id":296397,"name":"Business performance","url":"https://www.academia.edu/Documents/in/Business_performance?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=31774476]'), work: {"id":31774476,"title":"The Efficacy of Electronic Customer Relationship Management (e-CRM) and Business Performance on Hotel Industry","created_at":"2017-03-08T11:03:04.883-08:00","url":"https://www.academia.edu/31774476/The_Efficacy_of_Electronic_Customer_Relationship_Management_e_CRM_and_Business_Performance_on_Hotel_Industry?f_ri=126213","dom_id":"work_31774476","summary":"E-marketing, e-customer orientation, e-booking of room and etc. are new developments of the hotel industries over the past decade. E-CRM, that is the most paramount marketing evolution in the new millennium, has been highly regarded in the hotel industry. Since hotel owners have become quite aware of the significance of customers and their positive impact on the profit and performance of the hotel, they are willing to have a targeted investment on the realm of e-CRM. In this study, researchers have studied the effect of and relationship between this new development (e-CRM) and the hotel industry in Iran. In this regard, they have done a field study on a population with 48 samples that they collected. Research hypotheses was tested using Pearson correlation coefficient and structural equation modeling, and the results indicated a significant effect of e-CRM on business performance in the hotel industries.","downloadable_attachments":[{"id":52077881,"asset_id":31774476,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":28131477,"first_name":"Akbar","last_name":"Mohammad Lou","domain_name":"mehralborz","page_name":"AMohammadlou","display_name":"Akbar Mohammad Lou","profile_url":"https://mehralborz.academia.edu/AMohammadlou?f_ri=126213","photo":"https://0.academia-photos.com/28131477/9181225/23494807/s65_akbar.mohammad_lou.jpg"}],"research_interests":[{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":252658,"name":"E-CRM","url":"https://www.academia.edu/Documents/in/E-CRM?f_ri=126213","nofollow":false},{"id":296397,"name":"Business performance","url":"https://www.academia.edu/Documents/in/Business_performance?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_35367159 coauthored" data-work_id="35367159" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/35367159/Strukturell_utvikling_i_norsk_hotellvirksomhet_">Strukturell utvikling i norsk hotellvirksomhet:</a></div></div><div class="u-pb4x u-mt3x"></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/35367159" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i 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itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="6692235" href="https://kristiania.academia.edu/ArneNygaard">Arne Nygaard</a><script data-card-contents-for-user="6692235" type="text/json">{"id":6692235,"first_name":"Arne","last_name":"Nygaard","domain_name":"kristiania","page_name":"ArneNygaard","display_name":"Arne Nygaard","profile_url":"https://kristiania.academia.edu/ArneNygaard?f_ri=126213","photo":"https://0.academia-photos.com/6692235/2654199/31487324/s65_arne.nygaard.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-35367159">+2</span><div class="hidden js-additional-users-35367159"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://nhh.academia.edu/SvenAHaugland">Sven A Haugland</a></span></div><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://independent.academia.edu/AkselRokkan">Aksel Rokkan</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-35367159'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-35367159').html(); } } new HoverPopover(popoverSettings); })();</script></li><li class="js-paper-rank-work_35367159 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="35367159"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 35367159, container: ".js-paper-rank-work_35367159", }); });</script></li><li class="js-percentile-work_35367159 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 35367159; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_35367159"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_35367159 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="35367159"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 35367159; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=35367159]").text(description); 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href="https://www.academia.edu/Documents/in/International_Studies">International Studies</a>, <script data-card-contents-for-ri="1911" type="text/json">{"id":1911,"name":"International Studies","url":"https://www.academia.edu/Documents/in/International_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="2074" href="https://www.academia.edu/Documents/in/International_Business">International Business</a>, <script data-card-contents-for-ri="2074" type="text/json">{"id":2074,"name":"International Business","url":"https://www.academia.edu/Documents/in/International_Business?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="3833" href="https://www.academia.edu/Documents/in/Transaction_Costs">Transaction Costs</a><script data-card-contents-for-ri="3833" type="text/json">{"id":3833,"name":"Transaction Costs","url":"https://www.academia.edu/Documents/in/Transaction_Costs?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=35367159]'), work: {"id":35367159,"title":"Strukturell utvikling i norsk hotellvirksomhet:","created_at":"2017-12-07T03:23:59.291-08:00","url":"https://www.academia.edu/35367159/Strukturell_utvikling_i_norsk_hotellvirksomhet_?f_ri=126213","dom_id":"work_35367159","summary":null,"downloadable_attachments":[{"id":55227274,"asset_id":35367159,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":6692235,"first_name":"Arne","last_name":"Nygaard","domain_name":"kristiania","page_name":"ArneNygaard","display_name":"Arne Nygaard","profile_url":"https://kristiania.academia.edu/ArneNygaard?f_ri=126213","photo":"https://0.academia-photos.com/6692235/2654199/31487324/s65_arne.nygaard.jpg"},{"id":33342207,"first_name":"Sven","last_name":"Haugland","domain_name":"nhh","page_name":"SvenAHaugland","display_name":"Sven A Haugland","profile_url":"https://nhh.academia.edu/SvenAHaugland?f_ri=126213","photo":"https://0.academia-photos.com/33342207/9918963/11059043/s65_sven_a..haugland.jpg"},{"id":33593190,"first_name":"Aksel","last_name":"Rokkan","domain_name":"independent","page_name":"AkselRokkan","display_name":"Aksel Rokkan","profile_url":"https://independent.academia.edu/AkselRokkan?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":1166,"name":"International Relations Theory","url":"https://www.academia.edu/Documents/in/International_Relations_Theory?f_ri=126213","nofollow":false},{"id":1911,"name":"International Studies","url":"https://www.academia.edu/Documents/in/International_Studies?f_ri=126213","nofollow":false},{"id":2074,"name":"International Business","url":"https://www.academia.edu/Documents/in/International_Business?f_ri=126213","nofollow":false},{"id":3833,"name":"Transaction Costs","url":"https://www.academia.edu/Documents/in/Transaction_Costs?f_ri=126213","nofollow":false},{"id":4171,"name":"Agency Problem (Corporate Governance)","url":"https://www.academia.edu/Documents/in/Agency_Problem_Corporate_Governance_?f_ri=126213"},{"id":4324,"name":"Relationship Marketing","url":"https://www.academia.edu/Documents/in/Relationship_Marketing?f_ri=126213"},{"id":5011,"name":"Inter/intra-organizational Relationships and Networks","url":"https://www.academia.edu/Documents/in/Inter_intra-organizational_Relationships_and_Networks?f_ri=126213"},{"id":8646,"name":"Agency Theory","url":"https://www.academia.edu/Documents/in/Agency_Theory?f_ri=126213"},{"id":8647,"name":"Transaction Cost Economics","url":"https://www.academia.edu/Documents/in/Transaction_Cost_Economics?f_ri=126213"},{"id":14786,"name":"Agency Structure","url":"https://www.academia.edu/Documents/in/Agency_Structure?f_ri=126213"},{"id":15603,"name":"Sustainability in Hotels \u0026 Resorts","url":"https://www.academia.edu/Documents/in/Sustainability_in_Hotels_and_Resorts?f_ri=126213"},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213"},{"id":69644,"name":"Franchising","url":"https://www.academia.edu/Documents/in/Franchising?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":149357,"name":"International Franchising","url":"https://www.academia.edu/Documents/in/International_Franchising?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"},{"id":335111,"name":"Master Franchising","url":"https://www.academia.edu/Documents/in/Master_Franchising?f_ri=126213"},{"id":335115,"name":"Franchisees","url":"https://www.academia.edu/Documents/in/Franchisees?f_ri=126213"},{"id":340943,"name":"Hotel Marketing Strategies","url":"https://www.academia.edu/Documents/in/Hotel_Marketing_Strategies?f_ri=126213"},{"id":393178,"name":"Vertical Integration","url":"https://www.academia.edu/Documents/in/Vertical_Integration?f_ri=126213"},{"id":415957,"name":"Agency Costs","url":"https://www.academia.edu/Documents/in/Agency_Costs?f_ri=126213"},{"id":498399,"name":"Franchise Relationship","url":"https://www.academia.edu/Documents/in/Franchise_Relationship?f_ri=126213"},{"id":525260,"name":"Franchise Law","url":"https://www.academia.edu/Documents/in/Franchise_Law?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_8750643" data-work_id="8750643" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/8750643/Hotels_in_Miami_Florida_The_Best_Stop_for_Miami_Travelers">Hotels in Miami Florida-The Best Stop for Miami Travelers</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Miami, Florida has its own flavour with tropical climate, sunny beaches, glitzy nightlife and mainly miami's hotels. Here hotel is a base to discover the city. Hotels in Miami Florida under IBC make you feel home away from home. For more... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_8750643" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Miami, Florida has its own flavour with tropical climate, sunny beaches, glitzy nightlife and mainly miami's hotels. Here hotel is a base to discover the city. Hotels in Miami Florida under IBC make you feel home away from home.<br />For more details please visit us at: <a href="http://www.ibchotels.com/hotels-in-miami-south-beach-florida-D2549.html" rel="nofollow">http://www.ibchotels.com/hotels-in-miami-south-beach-florida-D2549.html</a></div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/8750643" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="6eae4ca549628a291cc500d9cb1ec637" rel="nofollow" data-download="{"attachment_id":35104837,"asset_id":8750643,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/35104837/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="17330097" href="https://ibchotels.academia.edu/IBCHotels">IBC Hotels</a><script data-card-contents-for-user="17330097" type="text/json">{"id":17330097,"first_name":"IBC","last_name":"Hotels","domain_name":"ibchotels","page_name":"IBCHotels","display_name":"IBC Hotels","profile_url":"https://ibchotels.academia.edu/IBCHotels?f_ri=126213","photo":"https://0.academia-photos.com/17330097/4804880/5533404/s65_ibc.hotels.png"}</script></span></span></li><li class="js-paper-rank-work_8750643 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="8750643"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 8750643, container: ".js-paper-rank-work_8750643", }); 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$(".js-view-count[data-work-id=8750643]").text(description); $(".js-view-count-work_8750643").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_8750643").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="8750643"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">3</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="889345" href="https://www.academia.edu/Documents/in/Miami_Miami_Beach">Miami/Miami Beach</a>, <script data-card-contents-for-ri="889345" type="text/json">{"id":889345,"name":"Miami/Miami Beach","url":"https://www.academia.edu/Documents/in/Miami_Miami_Beach?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="1135923" href="https://www.academia.edu/Documents/in/Resorts">Resorts</a><script data-card-contents-for-ri="1135923" type="text/json">{"id":1135923,"name":"Resorts","url":"https://www.academia.edu/Documents/in/Resorts?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=8750643]'), work: {"id":8750643,"title":"Hotels in Miami Florida-The Best Stop for Miami Travelers","created_at":"2014-10-13T00:52:47.097-07:00","url":"https://www.academia.edu/8750643/Hotels_in_Miami_Florida_The_Best_Stop_for_Miami_Travelers?f_ri=126213","dom_id":"work_8750643","summary":"Miami, Florida has its own flavour with tropical climate, sunny beaches, glitzy nightlife and mainly miami's hotels. Here hotel is a base to discover the city. Hotels in Miami Florida under IBC make you feel home away from home.\nFor more details please visit us at: http://www.ibchotels.com/hotels-in-miami-south-beach-florida-D2549.html","downloadable_attachments":[{"id":35104837,"asset_id":8750643,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":17330097,"first_name":"IBC","last_name":"Hotels","domain_name":"ibchotels","page_name":"IBCHotels","display_name":"IBC Hotels","profile_url":"https://ibchotels.academia.edu/IBCHotels?f_ri=126213","photo":"https://0.academia-photos.com/17330097/4804880/5533404/s65_ibc.hotels.png"}],"research_interests":[{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":889345,"name":"Miami/Miami Beach","url":"https://www.academia.edu/Documents/in/Miami_Miami_Beach?f_ri=126213","nofollow":false},{"id":1135923,"name":"Resorts","url":"https://www.academia.edu/Documents/in/Resorts?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_19746492 coauthored" data-work_id="19746492" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/19746492/_Por_qu%C3%A9_quiebran_los_hoteles_espa%C3%B1oles_un_estudio_de_sus_determinantes">¿Por qué quiebran los hoteles españoles?: un estudio de sus determinantes</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Este trabajo estudia los determinantes de la quiebra en el sector de la pequeña y mediana empresa hotelera española en el período 2000-2007. En concreto, se evalúa una muestra formada por 1,679 hoteles y se utilizan modelos de... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_19746492" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Este trabajo estudia los determinantes de la quiebra en el sector de la pequeña y mediana empresa hotelera española en el período 2000-2007. En concreto, se evalúa una muestra formada por 1,679 hoteles y se utilizan modelos de probabilidad condicional (probit y logit) y un amplio conjunto de variables contables relativas a su rentabilidad, endeudamiento, equilibrio económico-financiero, estructura económica, liquidez y actividad. Los resultados aportan evidencia significativa sobre la influencia, por una parte, positiva del nivel de endeudamiento y porcentaje de activo corriente, y por otra, negativa de la rentabilidad y nivel de actividad, sobre la probabilidad de quiebra del hotel.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/19746492" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="d9da80d9bf1716380dae238fc8d187c0" rel="nofollow" data-download="{"attachment_id":40820070,"asset_id":19746492,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/40820070/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="40405822" href="https://independent.academia.edu/TOURISMMANAGEMENTSTUDIESSpanishPortuguese">TOURISM & MANAGEMENT STUDIES (Spanish & Portuguese)</a><script data-card-contents-for-user="40405822" type="text/json">{"id":40405822,"first_name":"TOURISM \u0026 MANAGEMENT STUDIES","last_name":"(Spanish \u0026 Portuguese)","domain_name":"independent","page_name":"TOURISMMANAGEMENTSTUDIESSpanishPortuguese","display_name":"TOURISM \u0026 MANAGEMENT STUDIES (Spanish \u0026 Portuguese)","profile_url":"https://independent.academia.edu/TOURISMMANAGEMENTSTUDIESSpanishPortuguese?f_ri=126213","photo":"https://0.academia-photos.com/40405822/11034754/12314122/s65_tourism_management_studies._spanish_portuguese_.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-19746492">+1</span><div class="hidden js-additional-users-19746492"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://coruna.academia.edu/Rub%C3%A9nLadoSestayo">Rubén Lado-Sestayo</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-19746492'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-19746492').html(); } } new HoverPopover(popoverSettings); })();</script></li><li class="js-paper-rank-work_19746492 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="19746492"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 19746492, container: ".js-paper-rank-work_19746492", }); });</script></li><li class="js-percentile-work_19746492 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 19746492; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_19746492"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_19746492 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="19746492"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 19746492; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=19746492]").text(description); $(".js-view-count-work_19746492").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_19746492").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="19746492"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">16</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="15603" href="https://www.academia.edu/Documents/in/Sustainability_in_Hotels_and_Resorts">Sustainability in Hotels & Resorts</a>, <script data-card-contents-for-ri="15603" type="text/json">{"id":15603,"name":"Sustainability in Hotels \u0026 Resorts","url":"https://www.academia.edu/Documents/in/Sustainability_in_Hotels_and_Resorts?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="81104" href="https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management">Tourism and Hotel Management</a>, <script data-card-contents-for-ri="81104" type="text/json">{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="91196" href="https://www.academia.edu/Documents/in/Turismo">Turismo</a><script data-card-contents-for-ri="91196" type="text/json">{"id":91196,"name":"Turismo","url":"https://www.academia.edu/Documents/in/Turismo?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=19746492]'), work: {"id":19746492,"title":"¿Por qué quiebran los hoteles españoles?: un estudio de sus determinantes","created_at":"2015-12-19T14:11:01.946-08:00","url":"https://www.academia.edu/19746492/_Por_qu%C3%A9_quiebran_los_hoteles_espa%C3%B1oles_un_estudio_de_sus_determinantes?f_ri=126213","dom_id":"work_19746492","summary":"Este trabajo estudia los determinantes de la quiebra en el sector de la pequeña y mediana empresa hotelera española en el período 2000-2007. En concreto, se evalúa una muestra formada por 1,679 hoteles y se utilizan modelos de probabilidad condicional (probit y logit) y un amplio conjunto de variables contables relativas a su rentabilidad, endeudamiento, equilibrio económico-financiero, estructura económica, liquidez y actividad. Los resultados aportan evidencia significativa sobre la influencia, por una parte, positiva del nivel de endeudamiento y porcentaje de activo corriente, y por otra, negativa de la rentabilidad y nivel de actividad, sobre la probabilidad de quiebra del hotel.","downloadable_attachments":[{"id":40820070,"asset_id":19746492,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":40405822,"first_name":"TOURISM \u0026 MANAGEMENT STUDIES","last_name":"(Spanish \u0026 Portuguese)","domain_name":"independent","page_name":"TOURISMMANAGEMENTSTUDIESSpanishPortuguese","display_name":"TOURISM \u0026 MANAGEMENT STUDIES (Spanish \u0026 Portuguese)","profile_url":"https://independent.academia.edu/TOURISMMANAGEMENTSTUDIESSpanishPortuguese?f_ri=126213","photo":"https://0.academia-photos.com/40405822/11034754/12314122/s65_tourism_management_studies._spanish_portuguese_.jpg"},{"id":40753526,"first_name":"Rubén","last_name":"Lado-Sestayo","domain_name":"coruna","page_name":"RubénLadoSestayo","display_name":"Rubén Lado-Sestayo","profile_url":"https://coruna.academia.edu/Rub%C3%A9nLadoSestayo?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":15603,"name":"Sustainability in Hotels \u0026 Resorts","url":"https://www.academia.edu/Documents/in/Sustainability_in_Hotels_and_Resorts?f_ri=126213","nofollow":false},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false},{"id":91196,"name":"Turismo","url":"https://www.academia.edu/Documents/in/Turismo?f_ri=126213","nofollow":false},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":191252,"name":"Restauración Y Turismo","url":"https://www.academia.edu/Documents/in/Restauracion_Y_Turismo?f_ri=126213"},{"id":194255,"name":"Hotelaria","url":"https://www.academia.edu/Documents/in/Hotelaria?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":214565,"name":"Restaurant / Hotel operation and marketing","url":"https://www.academia.edu/Documents/in/Restaurant_Hotel_operation_and_marketing?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"},{"id":340943,"name":"Hotel Marketing Strategies","url":"https://www.academia.edu/Documents/in/Hotel_Marketing_Strategies?f_ri=126213"},{"id":457764,"name":"HOTELERIA Y TURISMO","url":"https://www.academia.edu/Documents/in/HOTELERIA_Y_TURISMO?f_ri=126213"},{"id":487118,"name":"Turismo Cultural","url":"https://www.academia.edu/Documents/in/Turismo_Cultural?f_ri=126213"},{"id":656188,"name":"Hotel Marketing Plan","url":"https://www.academia.edu/Documents/in/Hotel_Marketing_Plan?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_30362839 coauthored" data-work_id="30362839" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/30362839/XENIOS_A_methodology_for_assessing_refurbishment_scenarios_and_the_potential_of_application_of_RES_and_RUE_in_hotels">XENIOS - A methodology for assessing refurbishment scenarios and the potential of application of RES and RUE in hotels</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Hotels rank in the highest levels of energy consumption in the tertiary building sector. Improved service quality mandates that hotel building, facilities and installations are maintained to the highest standards in order to remain... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_30362839" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Hotels rank in the highest levels of energy consumption in the tertiary building sector. Improved service quality mandates that hotel building, facilities and installations are maintained to the highest standards in order to remain competitive, thus renovations are becoming common. Renovation is usually financially attractive when compared to demolition and reconstruction. This offers great opportunities for promoting energy efficient measures, exploitation of renewable energy sources (RES) and rational use of energy (RUE) in the hotel sector. The XENIOS methodology and software permits the user to perform a preliminary hotel audit and make a first assessment of cost-effective energy efficient renovation practices, technologies and systems. This paper presents a brief overview of the methodology and the various features of the XENIOS software and focuses on the results from four audits and a pilot study carried out in Mediterranean hotels.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/30362839" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="030374c76a9762b06b90f99d197e3bd7" rel="nofollow" data-download="{"attachment_id":50814661,"asset_id":30362839,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/50814661/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="55885933" href="https://independent.academia.edu/EDascalaki">E. Dascalaki</a><script data-card-contents-for-user="55885933" type="text/json">{"id":55885933,"first_name":"E.","last_name":"Dascalaki","domain_name":"independent","page_name":"EDascalaki","display_name":"E. 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This paper presents a brief overview of the methodology and the various features of the XENIOS software and focuses on the results from four audits and a pilot study carried out in Mediterranean hotels.","downloadable_attachments":[{"id":50814661,"asset_id":30362839,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":55885933,"first_name":"E.","last_name":"Dascalaki","domain_name":"independent","page_name":"EDascalaki","display_name":"E. Dascalaki","profile_url":"https://independent.academia.edu/EDascalaki?f_ri=126213","photo":"/images/s65_no_pic.png"},{"id":46136834,"first_name":"Constantinos","last_name":"Balaras","domain_name":"noa","page_name":"ConstantinosBalaras","display_name":"Constantinos Balaras","profile_url":"https://noa.academia.edu/ConstantinosBalaras?f_ri=126213","photo":"https://0.academia-photos.com/46136834/12217731/13605801/s65_constantinos.balaras.jpg"}],"research_interests":[{"id":2738,"name":"Renewable Energy","url":"https://www.academia.edu/Documents/in/Renewable_Energy?f_ri=126213","nofollow":false},{"id":6962,"name":"Energy Conservation","url":"https://www.academia.edu/Documents/in/Energy_Conservation?f_ri=126213","nofollow":false},{"id":25005,"name":"Cost-Benefit Analysis","url":"https://www.academia.edu/Documents/in/Cost-Benefit_Analysis?f_ri=126213","nofollow":false},{"id":67195,"name":"Refurbishment","url":"https://www.academia.edu/Documents/in/Refurbishment?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153971,"name":"Water Saving","url":"https://www.academia.edu/Documents/in/Water_Saving?f_ri=126213"},{"id":251651,"name":"Environmental Impact","url":"https://www.academia.edu/Documents/in/Environmental_Impact?f_ri=126213"},{"id":330570,"name":"Energy Generation and conservation","url":"https://www.academia.edu/Documents/in/Energy_Generation_and_conservation?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_24934546" data-work_id="24934546" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/24934546/Restaurants_list">Restaurants list</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest">database of all restaurants in kolkata</div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/24934546" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="05bba66d0f8698b8cdb578d2d10e2cd7" rel="nofollow" data-download="{"attachment_id":45266259,"asset_id":24934546,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/45266259/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="48075860" href="https://independent.academia.edu/AkashPoddar2">Akash Poddar</a><script data-card-contents-for-user="48075860" type="text/json">{"id":48075860,"first_name":"Akash","last_name":"Poddar","domain_name":"independent","page_name":"AkashPoddar2","display_name":"Akash Poddar","profile_url":"https://independent.academia.edu/AkashPoddar2?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_24934546 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="24934546"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 24934546, container: ".js-paper-rank-work_24934546", }); 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It discusses the preferred types of affiliation by hotel managers and owners, and the factors that influence their preferences by using... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_41194670" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This chapter elaborates on the choice of type of affiliation to a chain by the individual hotel. It discusses the preferred types of affiliation by hotel managers and owners, and the factors that influence their preferences by using Bulgaria as an exemplary case study. The authors find that hoteliers in the country perceive two of the non-equity forms of affiliation (namely, franchise and management contract) as equally appropriate for the business environment in the country as the ownership based forms (full ownership and joint venture), and much more appropriate compared to the other two non-equity modes (lease and marketing consortium). These findings suggest that if hotel chains look for local partners in the country they should attract them by offering franchise agreement and/or management contract.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/41194670" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="9f98fe0e5d5afbae044f48f170848745" rel="nofollow" data-download="{"attachment_id":61433824,"asset_id":41194670,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/61433824/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="22133" href="https://vumk.academia.edu/StanislavIvanov">Stanislav Ivanov</a><script data-card-contents-for-user="22133" type="text/json">{"id":22133,"first_name":"Stanislav","last_name":"Ivanov","domain_name":"vumk","page_name":"StanislavIvanov","display_name":"Stanislav Ivanov","profile_url":"https://vumk.academia.edu/StanislavIvanov?f_ri=126213","photo":"https://0.academia-photos.com/22133/80607/38525499/s65_stanislav.ivanov.jpg"}</script></span></span></li><li class="js-paper-rank-work_41194670 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="41194670"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 41194670, container: ".js-paper-rank-work_41194670", }); 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$(".js-view-count[data-work-id=41194670]").text(description); $(".js-view-count-work_41194670").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_41194670").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="41194670"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">10</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="38" href="https://www.academia.edu/Documents/in/Management">Management</a>, <script data-card-contents-for-ri="38" type="text/json">{"id":38,"name":"Management","url":"https://www.academia.edu/Documents/in/Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="39" href="https://www.academia.edu/Documents/in/Marketing">Marketing</a>, <script data-card-contents-for-ri="39" type="text/json">{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="69644" href="https://www.academia.edu/Documents/in/Franchising">Franchising</a><script data-card-contents-for-ri="69644" type="text/json">{"id":69644,"name":"Franchising","url":"https://www.academia.edu/Documents/in/Franchising?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=41194670]'), work: {"id":41194670,"title":"The choice of type of affiliation to a chain by the individual hotel","created_at":"2019-12-05T10:23:47.023-08:00","url":"https://www.academia.edu/41194670/The_choice_of_type_of_affiliation_to_a_chain_by_the_individual_hotel?f_ri=126213","dom_id":"work_41194670","summary":"This chapter elaborates on the choice of type of affiliation to a chain by the individual hotel. It discusses the preferred types of affiliation by hotel managers and owners, and the factors that influence their preferences by using Bulgaria as an exemplary case study. The authors find that hoteliers in the country perceive two of the non-equity forms of affiliation (namely, franchise and management contract) as equally appropriate for the business environment in the country as the ownership based forms (full ownership and joint venture), and much more appropriate compared to the other two non-equity modes (lease and marketing consortium). These findings suggest that if hotel chains look for local partners in the country they should attract them by offering franchise agreement and/or management contract.","downloadable_attachments":[{"id":61433824,"asset_id":41194670,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":22133,"first_name":"Stanislav","last_name":"Ivanov","domain_name":"vumk","page_name":"StanislavIvanov","display_name":"Stanislav Ivanov","profile_url":"https://vumk.academia.edu/StanislavIvanov?f_ri=126213","photo":"https://0.academia-photos.com/22133/80607/38525499/s65_stanislav.ivanov.jpg"}],"research_interests":[{"id":38,"name":"Management","url":"https://www.academia.edu/Documents/in/Management?f_ri=126213","nofollow":false},{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":69644,"name":"Franchising","url":"https://www.academia.edu/Documents/in/Franchising?f_ri=126213","nofollow":false},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":88149,"name":"Joint Ventures","url":"https://www.academia.edu/Documents/in/Joint_Ventures?f_ri=126213"},{"id":88176,"name":"Leasing","url":"https://www.academia.edu/Documents/in/Leasing?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_29976494" data-work_id="29976494" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/29976494/ZANZIBAR_A_quick_guide_to_the_Zanzibar_holidays_Concubines_Public_baths_and_Hotels">ZANZIBAR: A quick guide to the Zanzibar holidays, Concubines, Public baths and Hotels</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Zanzibar: A quick guide to Zanzibar holidays, Concubines and hotels is just an analogy of the travel guide especially to tourists who visit the island of Zanzibar for the first time. In this article is a preview of what the book is all... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_29976494" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Zanzibar: A quick guide to Zanzibar holidays, Concubines and hotels is just an analogy of the travel guide especially to tourists who visit the island of Zanzibar for the first time. In this article is a preview of what the book is all about.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/29976494" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="34621af22217ac0c6165eaed7036cd34" rel="nofollow" data-download="{"attachment_id":50435984,"asset_id":29976494,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/50435984/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="25761192" href="https://independent.academia.edu/RamadhaniMhina">Ramzan Mhina</a><script data-card-contents-for-user="25761192" type="text/json">{"id":25761192,"first_name":"Ramzan","last_name":"Mhina","domain_name":"independent","page_name":"RamadhaniMhina","display_name":"Ramzan Mhina","profile_url":"https://independent.academia.edu/RamadhaniMhina?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_29976494 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="29976494"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 29976494, container: ".js-paper-rank-work_29976494", }); 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$(".js-view-count[data-work-id=29976494]").text(description); $(".js-view-count-work_29976494").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_29976494").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="29976494"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">10</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="379" href="https://www.academia.edu/Documents/in/African_Studies">African Studies</a>, <script data-card-contents-for-ri="379" type="text/json">{"id":379,"name":"African Studies","url":"https://www.academia.edu/Documents/in/African_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="3896" href="https://www.academia.edu/Documents/in/African_History">African History</a>, <script data-card-contents-for-ri="3896" type="text/json">{"id":3896,"name":"African History","url":"https://www.academia.edu/Documents/in/African_History?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="4527" href="https://www.academia.edu/Documents/in/Africa">Africa</a>, <script data-card-contents-for-ri="4527" type="text/json">{"id":4527,"name":"Africa","url":"https://www.academia.edu/Documents/in/Africa?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="23241" href="https://www.academia.edu/Documents/in/Tanzania">Tanzania</a><script data-card-contents-for-ri="23241" type="text/json">{"id":23241,"name":"Tanzania","url":"https://www.academia.edu/Documents/in/Tanzania?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=29976494]'), work: {"id":29976494,"title":"ZANZIBAR: A quick guide to the Zanzibar holidays, Concubines, Public baths and Hotels","created_at":"2016-11-20T07:25:10.947-08:00","url":"https://www.academia.edu/29976494/ZANZIBAR_A_quick_guide_to_the_Zanzibar_holidays_Concubines_Public_baths_and_Hotels?f_ri=126213","dom_id":"work_29976494","summary":"Zanzibar: A quick guide to Zanzibar holidays, Concubines and hotels is just an analogy of the travel guide especially to tourists who visit the island of Zanzibar for the first time. In this article is a preview of what the book is all about.","downloadable_attachments":[{"id":50435984,"asset_id":29976494,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":25761192,"first_name":"Ramzan","last_name":"Mhina","domain_name":"independent","page_name":"RamadhaniMhina","display_name":"Ramzan Mhina","profile_url":"https://independent.academia.edu/RamadhaniMhina?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":379,"name":"African Studies","url":"https://www.academia.edu/Documents/in/African_Studies?f_ri=126213","nofollow":false},{"id":3896,"name":"African History","url":"https://www.academia.edu/Documents/in/African_History?f_ri=126213","nofollow":false},{"id":4527,"name":"Africa","url":"https://www.academia.edu/Documents/in/Africa?f_ri=126213","nofollow":false},{"id":23241,"name":"Tanzania","url":"https://www.academia.edu/Documents/in/Tanzania?f_ri=126213","nofollow":false},{"id":79771,"name":"Zanzibar","url":"https://www.academia.edu/Documents/in/Zanzibar?f_ri=126213"},{"id":99282,"name":"Holidays","url":"https://www.academia.edu/Documents/in/Holidays?f_ri=126213"},{"id":123764,"name":"Cuisine","url":"https://www.academia.edu/Documents/in/Cuisine?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":165784,"name":"Sultanate of Oman","url":"https://www.academia.edu/Documents/in/Sultanate_of_Oman?f_ri=126213"},{"id":937981,"name":"History of Zanzibar","url":"https://www.academia.edu/Documents/in/History_of_Zanzibar?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_38026402" data-work_id="38026402" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/38026402/Grand_Hotel_et_De_Milan">Grand Hotel et De Milan</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Francisco Giordano, Grand Hotel et De Milan (prefazione storica), in Grand Hotel et De Milan. Un secolo di storia milanese attraverso gli ospiti illustri del suo albergo più famoso, a cura di Daniela e Gerri Bertazzoni, ed. Franco Maria... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_38026402" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Francisco Giordano, Grand Hotel et De Milan (prefazione storica), in  Grand Hotel et De Milan. Un secolo di storia milanese attraverso gli ospiti illustri del suo albergo più famoso, a cura di Daniela e Gerri Bertazzoni, ed. Franco Maria Ricci, 1995, Milano, stampa Grafiche Milani. Libro con  riedizioni aggiornate nel 1999, 2003, 2006.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/38026402" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="09f0563bcae2c3969eacb9dba04832a8" rel="nofollow" data-download="{"attachment_id":58048030,"asset_id":38026402,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/58048030/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="25440362" href="https://independent.academia.edu/FranciscoGiordano1">Francisco Giordano</a><script data-card-contents-for-user="25440362" type="text/json">{"id":25440362,"first_name":"Francisco","last_name":"Giordano","domain_name":"independent","page_name":"FranciscoGiordano1","display_name":"Francisco Giordano","profile_url":"https://independent.academia.edu/FranciscoGiordano1?f_ri=126213","photo":"https://0.academia-photos.com/25440362/7630298/17751080/s65_francisco.giordano.jpg"}</script></span></span></li><li class="js-paper-rank-work_38026402 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="38026402"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 38026402, container: ".js-paper-rank-work_38026402", }); 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$(".js-view-count[data-work-id=38026402]").text(description); $(".js-view-count-work_38026402").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_38026402").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="38026402"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">11</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="25134" href="https://www.academia.edu/Documents/in/Giuseppe_Verdi">Giuseppe Verdi</a>, <script data-card-contents-for-ri="25134" type="text/json">{"id":25134,"name":"Giuseppe Verdi","url":"https://www.academia.edu/Documents/in/Giuseppe_Verdi?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="105985" href="https://www.academia.edu/Documents/in/Milano">Milano</a>, <script data-card-contents-for-ri="105985" type="text/json">{"id":105985,"name":"Milano","url":"https://www.academia.edu/Documents/in/Milano?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="142442" href="https://www.academia.edu/Documents/in/Architettura">Architettura</a><script data-card-contents-for-ri="142442" type="text/json">{"id":142442,"name":"Architettura","url":"https://www.academia.edu/Documents/in/Architettura?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=38026402]'), work: {"id":38026402,"title":"Grand Hotel et De Milan","created_at":"2018-12-22T09:46:38.000-08:00","url":"https://www.academia.edu/38026402/Grand_Hotel_et_De_Milan?f_ri=126213","dom_id":"work_38026402","summary":"Francisco Giordano, Grand Hotel et De Milan (prefazione storica), in Grand Hotel et De Milan. Un secolo di storia milanese attraverso gli ospiti illustri del suo albergo più famoso, a cura di Daniela e Gerri Bertazzoni, ed. Franco Maria Ricci, 1995, Milano, stampa Grafiche Milani. Libro con riedizioni aggiornate nel 1999, 2003, 2006. ","downloadable_attachments":[{"id":58048030,"asset_id":38026402,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":25440362,"first_name":"Francisco","last_name":"Giordano","domain_name":"independent","page_name":"FranciscoGiordano1","display_name":"Francisco Giordano","profile_url":"https://independent.academia.edu/FranciscoGiordano1?f_ri=126213","photo":"https://0.academia-photos.com/25440362/7630298/17751080/s65_francisco.giordano.jpg"}],"research_interests":[{"id":25134,"name":"Giuseppe Verdi","url":"https://www.academia.edu/Documents/in/Giuseppe_Verdi?f_ri=126213","nofollow":false},{"id":105985,"name":"Milano","url":"https://www.academia.edu/Documents/in/Milano?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":142442,"name":"Architettura","url":"https://www.academia.edu/Documents/in/Architettura?f_ri=126213","nofollow":false},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":312937,"name":"Medardo Rosso","url":"https://www.academia.edu/Documents/in/Medardo_Rosso?f_ri=126213"},{"id":629816,"name":"Caruso Enrico","url":"https://www.academia.edu/Documents/in/Caruso_Enrico?f_ri=126213"},{"id":1787412,"name":"Umberto Giordano","url":"https://www.academia.edu/Documents/in/Umberto_Giordano?f_ri=126213"},{"id":1888820,"name":"Dom Pedro II do Brasil","url":"https://www.academia.edu/Documents/in/Dom_Pedro_II_do_Brasil?f_ri=126213"},{"id":2670180,"name":"Grand Hotel","url":"https://www.academia.edu/Documents/in/Grand_Hotel?f_ri=126213"},{"id":2859107,"name":"Architettura Milano ","url":"https://www.academia.edu/Documents/in/Architettura_Milano?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_36862007" data-work_id="36862007" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/36862007/The_Most_Incredible_Hotels_in_Dubai_UAE">The Most Incredible Hotels in Dubai, UAE.</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Dubai-'Pearl of the Arabian Gulf ', is a perfect blend of modernity and history and has within its boundaries a multitude of star hotels. The Dubai city has earned the reputation as one of the hottest shopping as well tourist's... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_36862007" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Dubai-'Pearl of the Arabian Gulf ', is a perfect blend of modernity and history and has within its boundaries a multitude of star hotels. The Dubai city has earned the reputation as one of the hottest shopping as well tourist's destinations of the world and with that we must mention that Dubai hotels have earned raves and reviews for their grand service and hospitality world over. To provide the tourists with the most comfortable accommodation in Dubai, many hotel giants have come up with different type of hotels, suiting different budgets. One can select a glorious stay at 5-star hotel or save money with budget Dubai hotel booking. Well, you cannot enjoy the real flavor of the city unless you have ensured a comfortable accommodation at one of the top hotels in Dubai. Hotels in Dubai offer luxury accommodation, service and amenities for travelers. The hotel packages are specifically designed to attract attention from travelers who visit Dubai for fun, business, or vacation. Most of the Dubai hotels are located near to the city malls and souks, thereby offering a relaxed stay with convenient retail therapy. Jumeirah Beach Hotel-The 5-star iconic Jumeirah Beach Hotel is a major landmark of Dubai offering stunning views of Arabian Gulf. Take a sip of your favorite cocktail and relax on the terrace facing the beautiful turquoise sea views or relax by the sun-soaked pool. The hotel features facilities including outdoor pool, a private beach and a Jacuzzi, as well as outdoor tennis courts, a Turkish steam bath and free Wi-Fi. With a private balcony, Jumeirah Beach Hotel consists of 194 luxurious suite rooms, stylish modern furnishings and beautiful marble bathrooms. Atlantis Dubai Atlantis the Palm-Located on Palm Jumeirah Island in Dubai, the luxurious resort is well equipped with a private sandy beach that features extensive choice of adventurous and outdoor activities. Guests can relish breathtaking diving in the underwater aquarium and swimming with dolphins, as well as complimentary access to the Aqua venture Water Park. They also include a flat-screen satellite TV, complimentary coffee & tea machine, a seating area and a mini bar. The award-winning Nobu restaurant boasts contemporary Japanese cuisine with Arabian influences. Bread Street Kitchen & Bar features delicious British menu and delightful beverages from Gordon Ramsay.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/36862007" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="861b416b9804db99ae62c013ebcfc955" rel="nofollow" data-download="{"attachment_id":56816219,"asset_id":36862007,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/56816219/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="83146839" href="https://cambridge.academia.edu/AdamAlvin">Adam Alvin</a><script data-card-contents-for-user="83146839" type="text/json">{"id":83146839,"first_name":"Adam","last_name":"Alvin","domain_name":"cambridge","page_name":"AdamAlvin","display_name":"Adam Alvin","profile_url":"https://cambridge.academia.edu/AdamAlvin?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_36862007 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="36862007"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 36862007, container: ".js-paper-rank-work_36862007", }); 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The Dubai city has earned the reputation as one of the hottest shopping as well tourist's destinations of the world and with that we must mention that Dubai hotels have earned raves and reviews for their grand service and hospitality world over. To provide the tourists with the most comfortable accommodation in Dubai, many hotel giants have come up with different type of hotels, suiting different budgets. One can select a glorious stay at 5-star hotel or save money with budget Dubai hotel booking. Well, you cannot enjoy the real flavor of the city unless you have ensured a comfortable accommodation at one of the top hotels in Dubai. Hotels in Dubai offer luxury accommodation, service and amenities for travelers. The hotel packages are specifically designed to attract attention from travelers who visit Dubai for fun, business, or vacation. Most of the Dubai hotels are located near to the city malls and souks, thereby offering a relaxed stay with convenient retail therapy. Jumeirah Beach Hotel-The 5-star iconic Jumeirah Beach Hotel is a major landmark of Dubai offering stunning views of Arabian Gulf. Take a sip of your favorite cocktail and relax on the terrace facing the beautiful turquoise sea views or relax by the sun-soaked pool. The hotel features facilities including outdoor pool, a private beach and a Jacuzzi, as well as outdoor tennis courts, a Turkish steam bath and free Wi-Fi. With a private balcony, Jumeirah Beach Hotel consists of 194 luxurious suite rooms, stylish modern furnishings and beautiful marble bathrooms. Atlantis Dubai Atlantis the Palm-Located on Palm Jumeirah Island in Dubai, the luxurious resort is well equipped with a private sandy beach that features extensive choice of adventurous and outdoor activities. Guests can relish breathtaking diving in the underwater aquarium and swimming with dolphins, as well as complimentary access to the Aqua venture Water Park. They also include a flat-screen satellite TV, complimentary coffee \u0026 tea machine, a seating area and a mini bar. The award-winning Nobu restaurant boasts contemporary Japanese cuisine with Arabian influences. Bread Street Kitchen \u0026 Bar features delicious British menu and delightful beverages from Gordon Ramsay.","downloadable_attachments":[{"id":56816219,"asset_id":36862007,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":83146839,"first_name":"Adam","last_name":"Alvin","domain_name":"cambridge","page_name":"AdamAlvin","display_name":"Adam Alvin","profile_url":"https://cambridge.academia.edu/AdamAlvin?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213","nofollow":false},{"id":57928,"name":"Travel","url":"https://www.academia.edu/Documents/in/Travel?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_1632477" data-work_id="1632477" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/1632477/Towards_a_political_geography_of_hotels_Southern_Rhodesia_1958_1962">Towards a political geography of hotels: Southern Rhodesia, 1958–1962</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This article sets out the case for taking account of hotels in political geography. It argues that hotels, as key spaces of welcome, association, and entertainment between public and private, are important political sites. They provide... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_1632477" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This article sets out the case for taking account of hotels in political geography. It argues that hotels, as key spaces of welcome, association, and entertainment between public and private, are important political sites. They provide space for the performance of political ideologies and identities, where political campaigns can be made visible, where political relations can be illuminated and translated for international audiences, and where the ‘little things’ (Thrift, 2000, 2004) that construct political geographies can be examined. Drawing on theoretical discussions of hospitality, as well as work in political <br />geography, it explores the politics of multi-racial hospitality in the hotels of Salisbury, Southern Rhodesia, between 1958 and 1962 in order to understand late colonial politics in Southern Africa. Considering three individual hotels, the paper elaborates their role as keys spaces in the landscape of exclusive ‘European’ sociability; as crucial sites in the enactment of and resistance to the colour bar; and as vantage points on Southern Rhodesian racial politics for international guests. The papers shows that far from being peripheral to the ‘real’ politics of diplomacy and government, hotels and the hospitable practises within them can be seen as crucial elements in the construction of local, national and international politics.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/1632477" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="bfc47fc10fbe656cb5faa145bdba01ff" rel="nofollow" data-download="{"attachment_id":50892422,"asset_id":1632477,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/50892422/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="234981" href="https://kcl.academia.edu/RuthCraggs">Ruth Craggs</a><script data-card-contents-for-user="234981" type="text/json">{"id":234981,"first_name":"Ruth","last_name":"Craggs","domain_name":"kcl","page_name":"RuthCraggs","display_name":"Ruth Craggs","profile_url":"https://kcl.academia.edu/RuthCraggs?f_ri=126213","photo":"https://0.academia-photos.com/234981/51688/47606/s65_ruth.craggs.jpg"}</script></span></span></li><li class="js-paper-rank-work_1632477 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="1632477"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 1632477, container: ".js-paper-rank-work_1632477", }); 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It argues that hotels, as key spaces of welcome, association, and entertainment between public and private, are important political sites. They provide space for the performance of political ideologies and identities, where political campaigns can be made visible, where political relations can be illuminated and translated for international audiences, and where the ‘little things’ (Thrift, 2000, 2004) that construct political geographies can be examined. Drawing on theoretical discussions of hospitality, as well as work in political\r\ngeography, it explores the politics of multi-racial hospitality in the hotels of Salisbury, Southern Rhodesia, between 1958 and 1962 in order to understand late colonial politics in Southern Africa. Considering three individual hotels, the paper elaborates their role as keys spaces in the landscape of exclusive ‘European’ sociability; as crucial sites in the enactment of and resistance to the colour bar; and as vantage points on Southern Rhodesian racial politics for international guests. The papers shows that far from being peripheral to the ‘real’ politics of diplomacy and government, hotels and the hospitable practises within them can be seen as crucial elements in the construction of local, national and international politics.","downloadable_attachments":[{"id":50892422,"asset_id":1632477,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":234981,"first_name":"Ruth","last_name":"Craggs","domain_name":"kcl","page_name":"RuthCraggs","display_name":"Ruth Craggs","profile_url":"https://kcl.academia.edu/RuthCraggs?f_ri=126213","photo":"https://0.academia-photos.com/234981/51688/47606/s65_ruth.craggs.jpg"}],"research_interests":[{"id":268,"name":"Political Geography and Geopolitics","url":"https://www.academia.edu/Documents/in/Political_Geography_and_Geopolitics?f_ri=126213","nofollow":false},{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213","nofollow":false},{"id":2990,"name":"Geopolitics","url":"https://www.academia.edu/Documents/in/Geopolitics?f_ri=126213","nofollow":false},{"id":3277,"name":"Race and Racism","url":"https://www.academia.edu/Documents/in/Race_and_Racism?f_ri=126213","nofollow":false},{"id":3896,"name":"African History","url":"https://www.academia.edu/Documents/in/African_History?f_ri=126213"},{"id":4527,"name":"Africa","url":"https://www.academia.edu/Documents/in/Africa?f_ri=126213"},{"id":5453,"name":"Race and Ethnicity","url":"https://www.academia.edu/Documents/in/Race_and_Ethnicity?f_ri=126213"},{"id":6556,"name":"Colonialism","url":"https://www.academia.edu/Documents/in/Colonialism?f_ri=126213"},{"id":9405,"name":"Post-Colonialism","url":"https://www.academia.edu/Documents/in/Post-Colonialism?f_ri=126213"},{"id":12961,"name":"British Empire","url":"https://www.academia.edu/Documents/in/British_Empire?f_ri=126213"},{"id":19030,"name":"Political Geography","url":"https://www.academia.edu/Documents/in/Political_Geography?f_ri=126213"},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213"},{"id":30010,"name":"Empire","url":"https://www.academia.edu/Documents/in/Empire?f_ri=126213"},{"id":35165,"name":"History of the British Empire","url":"https://www.academia.edu/Documents/in/History_of_the_British_Empire?f_ri=126213"},{"id":56908,"name":"Imperialism","url":"https://www.academia.edu/Documents/in/Imperialism?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":487473,"name":"Rhodesia","url":"https://www.academia.edu/Documents/in/Rhodesia?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_41441874" data-work_id="41441874" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/41441874/Da%C3%B1os_ocurridos_en_hotel_sito_en_Francia_La_batalla_de_las_calificaciones_y_la_sumisi%C3%B3n_como_deus_ex_machina_en_el_Reglamento_Bruselas_I_bis">Daños ocurridos en hotel sito en Francia. La batalla de las calificaciones y la sumisión como ‘deus ex machina’ en el Reglamento Bruselas I-bis.</a></div></div><div class="u-pb4x u-mt3x"></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/41441874" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="6bc0bb78cdb10f0454346018fcbf643a" rel="nofollow" data-download="{"attachment_id":61618550,"asset_id":41441874,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/61618550/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="10698929" href="https://murcia.academia.edu/JavierCarrascosaGonz%C3%A1lez">Javier Carrascosa González</a><script data-card-contents-for-user="10698929" type="text/json">{"id":10698929,"first_name":"Javier","last_name":"Carrascosa González","domain_name":"murcia","page_name":"JavierCarrascosaGonzález","display_name":"Javier Carrascosa González","profile_url":"https://murcia.academia.edu/JavierCarrascosaGonz%C3%A1lez?f_ri=126213","photo":"https://0.academia-photos.com/10698929/3216189/20086158/s65_javier.carrascosa_gonz_lez.jpg"}</script></span></span></li><li class="js-paper-rank-work_41441874 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="41441874"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 41441874, container: ".js-paper-rank-work_41441874", }); 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$(".js-view-count[data-work-id=41441874]").text(description); $(".js-view-count-work_41441874").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_41441874").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="41441874"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">3</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="116071" href="https://www.academia.edu/Documents/in/Derecho_de_Danos">Derecho de Daños</a>, <script data-card-contents-for-ri="116071" type="text/json">{"id":116071,"name":"Derecho de Daños","url":"https://www.academia.edu/Documents/in/Derecho_de_Danos?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="146031" href="https://www.academia.edu/Documents/in/Derecho_internacional_privado">Derecho internacional privado</a><script data-card-contents-for-ri="146031" type="text/json">{"id":146031,"name":"Derecho internacional privado","url":"https://www.academia.edu/Documents/in/Derecho_internacional_privado?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=41441874]'), work: {"id":41441874,"title":"Daños ocurridos en hotel sito en Francia. La batalla de las calificaciones y la sumisión como ‘deus ex machina’ en el Reglamento Bruselas I-bis.","created_at":"2019-12-27T08:45:28.138-08:00","url":"https://www.academia.edu/41441874/Da%C3%B1os_ocurridos_en_hotel_sito_en_Francia_La_batalla_de_las_calificaciones_y_la_sumisi%C3%B3n_como_deus_ex_machina_en_el_Reglamento_Bruselas_I_bis?f_ri=126213","dom_id":"work_41441874","summary":null,"downloadable_attachments":[{"id":61618550,"asset_id":41441874,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":10698929,"first_name":"Javier","last_name":"Carrascosa González","domain_name":"murcia","page_name":"JavierCarrascosaGonzález","display_name":"Javier Carrascosa González","profile_url":"https://murcia.academia.edu/JavierCarrascosaGonz%C3%A1lez?f_ri=126213","photo":"https://0.academia-photos.com/10698929/3216189/20086158/s65_javier.carrascosa_gonz_lez.jpg"}],"research_interests":[{"id":116071,"name":"Derecho de Daños","url":"https://www.academia.edu/Documents/in/Derecho_de_Danos?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":146031,"name":"Derecho internacional privado","url":"https://www.academia.edu/Documents/in/Derecho_internacional_privado?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_79931329" data-work_id="79931329" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/79931329/Adoption_of_robots_and_service_automation_by_tourism_and_hospitality_companies">Adoption of robots and service automation by tourism and hospitality companies</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_79931329" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This paper explores the current state and the potential adoption of service automation and robots by tourist, travel and hospitality companies. Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/79931329" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="afb12a94286e8025023a0795a086697e" rel="nofollow" data-download="{"attachment_id":86481724,"asset_id":79931329,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/86481724/download_file?st=MTczMjczMzY2OSw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="34435362" href="https://ballstate.academia.edu/CraigWebster">Craig Webster</a><script data-card-contents-for-user="34435362" type="text/json">{"id":34435362,"first_name":"Craig","last_name":"Webster","domain_name":"ballstate","page_name":"CraigWebster","display_name":"Craig Webster","profile_url":"https://ballstate.academia.edu/CraigWebster?f_ri=126213","photo":"https://0.academia-photos.com/34435362/164239165/154047371/s65_craig.webster.jpg"}</script></span></span></li><li class="js-paper-rank-work_79931329 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="79931329"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 79931329, container: ".js-paper-rank-work_79931329", }); 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Despite the huge advancements in social robotics, the research on robots in tourism has been extremely limited – a gap that is partially filled by this paper. Specifically the paper looks at service automation in hotels, restaurants, events, theme and amusement parks, airports, car rental companies, travel agencies and tourist information centres, museums and art galleries. The paper elaborates on the challenges that companies will face when adopting service automation and robots to serve tourists.","downloadable_attachments":[{"id":86481724,"asset_id":79931329,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":34435362,"first_name":"Craig","last_name":"Webster","domain_name":"ballstate","page_name":"CraigWebster","display_name":"Craig Webster","profile_url":"https://ballstate.academia.edu/CraigWebster?f_ri=126213","photo":"https://0.academia-photos.com/34435362/164239165/154047371/s65_craig.webster.jpg"}],"research_interests":[{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false},{"id":77,"name":"Robotics","url":"https://www.academia.edu/Documents/in/Robotics?f_ri=126213","nofollow":false},{"id":465,"name":"Artificial Intelligence","url":"https://www.academia.edu/Documents/in/Artificial_Intelligence?f_ri=126213","nofollow":false},{"id":942,"name":"Tourism Marketing","url":"https://www.academia.edu/Documents/in/Tourism_Marketing?f_ri=126213","nofollow":false},{"id":943,"name":"Tourism Management","url":"https://www.academia.edu/Documents/in/Tourism_Management?f_ri=126213"},{"id":1657,"name":"Museum Studies","url":"https://www.academia.edu/Documents/in/Museum_Studies?f_ri=126213"},{"id":3282,"name":"Service Design","url":"https://www.academia.edu/Documents/in/Service_Design?f_ri=126213"},{"id":3461,"name":"Services Marketing and Management","url":"https://www.academia.edu/Documents/in/Services_Marketing_and_Management?f_ri=126213"},{"id":4892,"name":"Autonomous Robotics","url":"https://www.academia.edu/Documents/in/Autonomous_Robotics?f_ri=126213"},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213"},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213"},{"id":40719,"name":"Museums","url":"https://www.academia.edu/Documents/in/Museums?f_ri=126213"},{"id":43288,"name":"Restaurant","url":"https://www.academia.edu/Documents/in/Restaurant?f_ri=126213"},{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213"},{"id":66379,"name":"Automation","url":"https://www.academia.edu/Documents/in/Automation?f_ri=126213"},{"id":73662,"name":"Hospital Management","url":"https://www.academia.edu/Documents/in/Hospital_Management?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":91380,"name":"Hotel 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class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="11045165" href="https://independent.academia.edu/GajananShirkeAuthormih">Gajanan Shirke Author-mih</a><script data-card-contents-for-user="11045165" type="text/json">{"id":11045165,"first_name":"Gajanan","last_name":"Shirke Author-mih","domain_name":"independent","page_name":"GajananShirkeAuthormih","display_name":"Gajanan Shirke Author-mih","profile_url":"https://independent.academia.edu/GajananShirkeAuthormih?f_ri=126213","photo":"https://0.academia-photos.com/11045165/3327967/3915947/s65_gajanan.shirke_author-mih.jpg"}</script></span></span></li><li class="js-paper-rank-work_35859704 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="35859704"><i class="u-m1x fa 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attraction</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest">this pdf is explaining about gardens by the bay at singapore complete guide, including interest point, attraction and hotel near that place</div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/25605832" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="fa281fb4fdddfe7bc0abc86267720196" rel="nofollow" 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type="text/json">{"id":8787,"name":"Singapore","url":"https://www.academia.edu/Documents/in/Singapore?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="43883" href="https://www.academia.edu/Documents/in/Tourism">Tourism</a>, <script data-card-contents-for-ri="43883" type="text/json">{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="81104" href="https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management">Tourism and Hotel Management</a><script data-card-contents-for-ri="81104" type="text/json">{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=25605832]'), work: 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u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/39354849/Luxury_5_Star_Beach_Resorts_in_South_Goa">Luxury 5 Star Beach Resorts in South Goa</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Azaya Beach Resort Goa, is a luxury lifestyle 5-star beach resort in South Goa having 114 rooms & suites, private pool, party area, wellness, and dining facilities. Book hotel rooms directly from our Official Website to get 20% OFF,... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_39354849" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Azaya Beach Resort Goa, is a luxury lifestyle 5-star beach resort in South Goa having 114 rooms & suites, private pool, party area, wellness, and dining facilities. Book hotel rooms directly from our Official Website to get 20% OFF, Exclusive Offers, Best Rate Guaranteed. Book Online Now! A shack-style luxury beach restaurant with private cabanas, Blue Iris is all about a relaxed dining experience in south Goa. Indulge in sunset cocktails with sand beneath your feet or enjoy the 'Grills of the World' from the comfort of your lounge-bed. Sit seaside and savor fresh-catch-of-the-day and Mama's mouthwatering Goan recipes.<br /><br />More info - <a href="https://www.azayabeachresortgoa.com/" rel="nofollow">https://www.azayabeachresortgoa.com/</a></div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/39354849" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="91c783db7d862970bf24c6392b9e339e" rel="nofollow" data-download="{"attachment_id":59496530,"asset_id":39354849,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/59496530/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="114456880" href="https://independent.academia.edu/pawankumar1156">pawan kumar</a><script data-card-contents-for-user="114456880" type="text/json">{"id":114456880,"first_name":"pawan","last_name":"kumar","domain_name":"independent","page_name":"pawankumar1156","display_name":"pawan kumar","profile_url":"https://independent.academia.edu/pawankumar1156?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_39354849 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="39354849"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 39354849, container: ".js-paper-rank-work_39354849", }); });</script></li><li class="js-percentile-work_39354849 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 39354849; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_39354849"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_39354849 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="39354849"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 39354849; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=39354849]").text(description); $(".js-view-count-work_39354849").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_39354849").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="39354849"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i></div><span class="InlineList-item-text u-textTruncate u-pl6x"><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (false) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=39354849]'), work: {"id":39354849,"title":"Luxury 5 Star Beach Resorts in South Goa","created_at":"2019-06-03T04:26:00.427-07:00","url":"https://www.academia.edu/39354849/Luxury_5_Star_Beach_Resorts_in_South_Goa?f_ri=126213","dom_id":"work_39354849","summary":"Azaya Beach Resort Goa, is a luxury lifestyle 5-star beach resort in South Goa having 114 rooms \u0026 suites, private pool, party area, wellness, and dining facilities. Book hotel rooms directly from our Official Website to get 20% OFF, Exclusive Offers, Best Rate Guaranteed. Book Online Now! A shack-style luxury beach restaurant with private cabanas, Blue Iris is all about a relaxed dining experience in south Goa. Indulge in sunset cocktails with sand beneath your feet or enjoy the 'Grills of the World' from the comfort of your lounge-bed. Sit seaside and savor fresh-catch-of-the-day and Mama's mouthwatering Goan recipes.\n\nMore info - https://www.azayabeachresortgoa.com/","downloadable_attachments":[{"id":59496530,"asset_id":39354849,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":114456880,"first_name":"pawan","last_name":"kumar","domain_name":"independent","page_name":"pawankumar1156","display_name":"pawan kumar","profile_url":"https://independent.academia.edu/pawankumar1156?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_38010179" data-work_id="38010179" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/38010179/%D0%A1%D1%82%D0%B0%D0%BC%D0%B1%D1%83%D0%BB_%D0%B8_%D0%9A%D0%B0%D0%BF%D0%BF%D0%B0%D0%B4%D0%BE%D0%BA%D0%B8%D1%8F_%D0%BD%D0%B0%D0%B8%D0%B1%D0%BE%D0%BB%D0%B5%D0%B5_%D0%B7%D0%BD%D0%B0%D1%87%D0%B8%D0%BC%D1%8B%D0%B5_%D0%B8%D1%81%D1%82%D0%BE%D1%80%D0%B8%D0%BA%D0%BE_%D0%BA%D1%83%D0%BB%D1%8C%D1%82%D1%83%D1%80%D0%BD%D1%8B%D0%B5_%D0%B4%D0%B5%D1%81%D1%82%D0%B8%D0%BD%D0%B0%D1%86%D0%B8%D0%B8_%D0%A2%D1%83%D1%80%D1%86%D0%B8%D0%B8">Стамбул и Каппадокия - наиболее значимые историко-культурные дестинации Турции</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Стамбул и Каппадокия - наиболее интересные и значимые историко-культурные туристские дестинации Турции Начать путешествие необходимо с исторической части Стамбула, которая включена в список Всемирного наследия ЮНЕСКО. Шедеврами Стамбула... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_38010179" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Стамбул и Каппадокия - наиболее интересные и значимые историко-культурные туристские дестинации Турции Начать путешествие необходимо с исторической части Стамбула, которая включена в список Всемирного наследия ЮНЕСКО. Шедеврами Стамбула являются храм Святой Софии, Цистерна Базилика, Голубая мечеть, дворец Топкапы и многие другие памятники истории и культуры. Надо отметить, что в Стамбуле находится один из лучших археологических музеев в мире, содержащий не только коллекции древних государств сформировавшихся на территории Турции, но и их соседей. После остановки в Стамбуле на 2-3 дня можно продолжить путешествие до Каппадокии. Туристы получат истинное наслаждение, побывав в Национальном парке Гёреме. Каппадокия находится находится в центральной части Турции, которая издавна привлекала человека. Здесь повсюду встречаются древние поселения и пещерные храмы первых христиан, а археологи находят следы присутствия людей, датируемые VIII тысячелетием до новой эры. Из земли здесь поднимаются огромные каменные «грибы», дома вырублены в гигантских каменных пирамидах. Каппадокия получила свое название в эпоху античности и переводится как «страна прекрасных лошадей». Миллионы лет назад Среднее Анатолийское плато было дном внутреннего моря покрытого ровным слоем ракушечника. 5-7 миллионов лет назад район стал местом бурной вулканической активности. Из недр извергалась магма, которая застывая, образовывала легкое пористое вещество-пемзу кислого состава или пемзовый туф. На протяжении столетий пемзовая масса заполняла все углубления рельефа на многие километры вокруг. Каждый новый слой туфа немного отличался от предыдущего как по плотности, так и по составу вулканического материала. Именно этим и объясняются четкие чередующиеся слои пород в каньонах Каппадокии. Со временем вулканическая деятельность в этом районе спала, и через несколько лет здесь стали расти крупные изолированные вулканы Эрджияс и Хасан. Эти вулканы выбрасывали уже лаву базальтового состава, она потоками стекала в долину, покрывая туфовые поля прочной коркой базальта. Окончательное формирование причудливого облика нынешей Каппадокии завершили реки и ветра, прорезав за миллионы лет многочисленные каньоны и отшлифовав гигантские слоистые туфовые конусы. Там, где пемзовый туф был пркрыт сверху базальтовой коркой, образовались каменные грибы. Ежедневно при наличии хорошей погоды, в Каппадокии в небо поднимаются десятки воздушных шаров с туристами. Полет на воздушном шаре предлагается многими туристическими компаниями, а место выбрано именно из-за невероятного ландшафта.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/38010179" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="b79469cfa3af11893614dce6be8be6e7" rel="nofollow" data-download="{"attachment_id":58030310,"asset_id":38010179,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/58030310/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="99373655" href="https://kapadokya.academia.edu/CappadociaTravel">Cappadocia Travel</a><script data-card-contents-for-user="99373655" type="text/json">{"id":99373655,"first_name":"Cappadocia","last_name":"Travel","domain_name":"kapadokya","page_name":"CappadociaTravel","display_name":"Cappadocia Travel","profile_url":"https://kapadokya.academia.edu/CappadociaTravel?f_ri=126213","photo":"https://0.academia-photos.com/99373655/21663113/20993587/s65_cappadocia.travel.jpg"}</script></span></span></li><li class="js-paper-rank-work_38010179 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="38010179"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 38010179, container: ".js-paper-rank-work_38010179", }); 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Шедеврами Стамбула являются храм Святой Софии, Цистерна Базилика, Голубая мечеть, дворец Топкапы и многие другие памятники истории и культуры. Надо отметить, что в Стамбуле находится один из лучших археологических музеев в мире, содержащий не только коллекции древних государств сформировавшихся на территории Турции, но и их соседей. После остановки в Стамбуле на 2-3 дня можно продолжить путешествие до Каппадокии. Туристы получат истинное наслаждение, побывав в Национальном парке Гёреме. Каппадокия находится находится в центральной части Турции, которая издавна привлекала человека. Здесь повсюду встречаются древние поселения и пещерные храмы первых христиан, а археологи находят следы присутствия людей, датируемые VIII тысячелетием до новой эры. Из земли здесь поднимаются огромные каменные «грибы», дома вырублены в гигантских каменных пирамидах. Каппадокия получила свое название в эпоху античности и переводится как «страна прекрасных лошадей». Миллионы лет назад Среднее Анатолийское плато было дном внутреннего моря покрытого ровным слоем ракушечника. 5-7 миллионов лет назад район стал местом бурной вулканической активности. Из недр извергалась магма, которая застывая, образовывала легкое пористое вещество-пемзу кислого состава или пемзовый туф. На протяжении столетий пемзовая масса заполняла все углубления рельефа на многие километры вокруг. Каждый новый слой туфа немного отличался от предыдущего как по плотности, так и по составу вулканического материала. Именно этим и объясняются четкие чередующиеся слои пород в каньонах Каппадокии. Со временем вулканическая деятельность в этом районе спала, и через несколько лет здесь стали расти крупные изолированные вулканы Эрджияс и Хасан. Эти вулканы выбрасывали уже лаву базальтового состава, она потоками стекала в долину, покрывая туфовые поля прочной коркой базальта. Окончательное формирование причудливого облика нынешей Каппадокии завершили реки и ветра, прорезав за миллионы лет многочисленные каньоны и отшлифовав гигантские слоистые туфовые конусы. Там, где пемзовый туф был пркрыт сверху базальтовой коркой, образовались каменные грибы. Ежедневно при наличии хорошей погоды, в Каппадокии в небо поднимаются десятки воздушных шаров с туристами. Полет на воздушном шаре предлагается многими туристическими компаниями, а место выбрано именно из-за невероятного ландшафта.","downloadable_attachments":[{"id":58030310,"asset_id":38010179,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":99373655,"first_name":"Cappadocia","last_name":"Travel","domain_name":"kapadokya","page_name":"CappadociaTravel","display_name":"Cappadocia Travel","profile_url":"https://kapadokya.academia.edu/CappadociaTravel?f_ri=126213","photo":"https://0.academia-photos.com/99373655/21663113/20993587/s65_cappadocia.travel.jpg"}],"research_interests":[{"id":57928,"name":"Travel","url":"https://www.academia.edu/Documents/in/Travel?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":495188,"name":"Cappadocia","url":"https://www.academia.edu/Documents/in/Cappadocia?f_ri=126213","nofollow":false},{"id":803012,"name":"Турция","url":"https://www.academia.edu/Documents/in/%D0%A2%D1%83%D1%80%D1%86%D0%B8%D1%8F?f_ri=126213","nofollow":false},{"id":2830533,"name":"Стамбул","url":"https://www.academia.edu/Documents/in/%D0%A1%D1%82%D0%B0%D0%BC%D0%B1%D1%83%D0%BB?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_36819569 coauthored" data-work_id="36819569" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/36819569/Mega_events_and_seasonality_The_case_of_the_Milan_World_Expo_2015">Mega events and seasonality: The case of the Milan World Expo 2015</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Purpose This article explores the effects generated by the Milan World Expo 2015 on both firm performance and seasonality structure. It aims to answer the following research question: Did the Milan Expo 2015 influence only hotel results... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_36819569" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Purpose<br />This article explores the effects generated by the Milan World Expo 2015 on both firm performance and seasonality structure. It aims to answer the following research question: Did the Milan Expo 2015 influence only hotel results without changing seasonal patterns, or was this mega event able to reconfigure seasonal periods?<br /><br />Methodology<br />The present analysis is based on Smith Travel Research (STR) data. This source offers daily data on a large sample of Milan hotels (approximately 80 percent of the total), representing more than 30,000 rooms. The empirical data relates to a period of 12 years, 11 of which are focused on the pre-event period (2004–2014), while 2015 is centered on the Milan Expo. This data comprises 4,383 daily observations. For each day, three operating measures were analyzed: occupancy, average daily rate (ADR), and revenue per available room (RevPAR).<br /><br />Findings<br />The empirical findings fully support the first hypothesis: the four seasonal periods built around the main market segments are relevant lenses for understanding Milan’s demand structure before Expo 2015. The findings also support the second hypothesis relating to the effects generated by the event: Expo 2015 was able to improve hotel performance during the four seasonal periods analyzed. The most fragile seasonality registered the highest rise. Finally, the last two hypotheses to be investigated are as follows: did the Milan Expo 2015 simply improve hotel performance, without changing the underlying seasonal patterns (hypothesis 3), or did this event reconfigure the demand structure (hypothesis 4)? The analyses carried out lend more support to the fourth hypothesis, suggesting that new seasonal patterns emerged during Expo 2015.<br /><br />Originality<br />This paper explores the impact of a mega event on seasonal patterns of hotel performance metrics. At least three original aspects are introduced. Firstly, to analyze the Milan demand variation, a market segment approach that proposes an innovative seasonal matrix is developed. This is based on the three main client groups attracted by the destination. Secondly, the effects generated by the Expo are measured with consideration given to the four seasonal periods. Thirdly, based on graphical and statistical analysis, the paper confirms that new seasonal patterns emerged during the Expo.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/36819569" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="7669a1b821fa218da30c9665485e1a1c" rel="nofollow" data-download="{"attachment_id":56771043,"asset_id":36819569,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/56771043/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="22133" href="https://vumk.academia.edu/StanislavIvanov">Stanislav Ivanov</a><script data-card-contents-for-user="22133" type="text/json">{"id":22133,"first_name":"Stanislav","last_name":"Ivanov","domain_name":"vumk","page_name":"StanislavIvanov","display_name":"Stanislav Ivanov","profile_url":"https://vumk.academia.edu/StanislavIvanov?f_ri=126213","photo":"https://0.academia-photos.com/22133/80607/38525499/s65_stanislav.ivanov.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-36819569">+1</span><div class="hidden js-additional-users-36819569"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://iulm.academia.edu/RSainaghi">Ruggero Sainaghi</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-36819569'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-36819569').html(); 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It aims to answer the following research question: Did the Milan Expo 2015 influence only hotel results without changing seasonal patterns, or was this mega event able to reconfigure seasonal periods?\n\nMethodology\nThe present analysis is based on Smith Travel Research (STR) data. This source offers daily data on a large sample of Milan hotels (approximately 80 percent of the total), representing more than 30,000 rooms. The empirical data relates to a period of 12 years, 11 of which are focused on the pre-event period (2004–2014), while 2015 is centered on the Milan Expo. This data comprises 4,383 daily observations. For each day, three operating measures were analyzed: occupancy, average daily rate (ADR), and revenue per available room (RevPAR).\n\nFindings\nThe empirical findings fully support the first hypothesis: the four seasonal periods built around the main market segments are relevant lenses for understanding Milan’s demand structure before Expo 2015. The findings also support the second hypothesis relating to the effects generated by the event: Expo 2015 was able to improve hotel performance during the four seasonal periods analyzed. The most fragile seasonality registered the highest rise. Finally, the last two hypotheses to be investigated are as follows: did the Milan Expo 2015 simply improve hotel performance, without changing the underlying seasonal patterns (hypothesis 3), or did this event reconfigure the demand structure (hypothesis 4)? The analyses carried out lend more support to the fourth hypothesis, suggesting that new seasonal patterns emerged during Expo 2015.\n\nOriginality\nThis paper explores the impact of a mega event on seasonal patterns of hotel performance metrics. At least three original aspects are introduced. Firstly, to analyze the Milan demand variation, a market segment approach that proposes an innovative seasonal matrix is developed. This is based on the three main client groups attracted by the destination. Secondly, the effects generated by the Expo are measured with consideration given to the four seasonal periods. 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Конечно, гостиничная... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_41272798" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Hotelier Magazine - 3-й выпуск (русский)<br />ЖУРНАЛ ДЛЯ ПРОФЕССИОНАЛОВ ГОСТИНИЦЫ И ГОСТЕПРИИМСТВА - Армения, Декабрь 2019<br />Как известно всем управляющим отелей, метрика является важным инструментом измерения успеха. Конечно, гостиничная индустрия зависит исключительно от людей, будь это обслуживающий персонал или гости заведения. Но в конце дня числа играют бо’льшую роль, так как обычно они не лгут: фактически они показывают реальную картину. Именно поэтому управляющие отелями, кроме обсуждений последних новостей...<br /><br /><a href="http://www.hotelier.am" rel="nofollow">www.hotelier.am</a><br /><a href="http://www.hoteliermagazine.net" rel="nofollow">www.hoteliermagazine.net</a><br /><a href="mailto:info@hotelier.am" rel="nofollow">info@hotelier.am</a></div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/41272798" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="488159eb342026a8f42483fc0393482f" rel="nofollow" data-download="{"attachment_id":61492139,"asset_id":41272798,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/61492139/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="6759928" href="https://brusov.academia.edu/HOTELIER">Vrezh Madoyan</a><script data-card-contents-for-user="6759928" type="text/json">{"id":6759928,"first_name":"Vrezh","last_name":"Madoyan","domain_name":"brusov","page_name":"HOTELIER","display_name":"Vrezh Madoyan","profile_url":"https://brusov.academia.edu/HOTELIER?f_ri=126213","photo":"https://0.academia-photos.com/6759928/2731231/27951751/s65_vrezh.madoyan.jpg"}</script></span></span></li><li class="js-paper-rank-work_41272798 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="41272798"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 41272798, container: ".js-paper-rank-work_41272798", }); 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$(".js-view-count[data-work-id=41272798]").text(description); $(".js-view-count-work_41272798").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_41272798").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="41272798"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">16</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="2729" href="https://www.academia.edu/Documents/in/Hospitality_Studies">Hospitality Studies</a>, <script data-card-contents-for-ri="2729" type="text/json">{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="22656" href="https://www.academia.edu/Documents/in/Hospitality">Hospitality</a>, <script data-card-contents-for-ri="22656" type="text/json">{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="81104" href="https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management">Tourism and Hotel Management</a><script data-card-contents-for-ri="81104" type="text/json">{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=41272798]'), work: {"id":41272798,"title":"Hotelier Журнал - 3-й выпуск (русский)","created_at":"2019-12-12T00:25:23.292-08:00","url":"https://www.academia.edu/41272798/Hotelier_%D0%96%D1%83%D1%80%D0%BD%D0%B0%D0%BB_3_%D0%B9_%D0%B2%D1%8B%D0%BF%D1%83%D1%81%D0%BA_%D1%80%D1%83%D1%81%D1%81%D0%BA%D0%B8%D0%B9_?f_ri=126213","dom_id":"work_41272798","summary":"Hotelier Magazine - 3-й выпуск (русский)\nЖУРНАЛ ДЛЯ ПРОФЕССИОНАЛОВ ГОСТИНИЦЫ И ГОСТЕПРИИМСТВА - Армения, Декабрь 2019\nКак известно всем управляющим отелей, метрика является важным инструментом измерения успеха. Конечно, гостиничная индустрия зависит исключительно от людей, будь это обслуживающий персонал или гости заведения. Но в конце дня числа играют бо’льшую роль, так как обычно они не лгут: фактически они показывают реальную картину. Именно поэтому управляющие отелями, кроме обсуждений последних новостей...\n\nwww.hotelier.am\nwww.hoteliermagazine.net\ninfo@hotelier.am","downloadable_attachments":[{"id":61492139,"asset_id":41272798,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":6759928,"first_name":"Vrezh","last_name":"Madoyan","domain_name":"brusov","page_name":"HOTELIER","display_name":"Vrezh Madoyan","profile_url":"https://brusov.academia.edu/HOTELIER?f_ri=126213","photo":"https://0.academia-photos.com/6759928/2731231/27951751/s65_vrezh.madoyan.jpg"}],"research_interests":[{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213","nofollow":false},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false},{"id":91377,"name":"Human Resources in Tourism and Hospitality","url":"https://www.academia.edu/Documents/in/Human_Resources_in_Tourism_and_Hospitality?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":98218,"name":"Hospitality Industry","url":"https://www.academia.edu/Documents/in/Hospitality_Industry?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":270888,"name":"Tourism and Hospitality Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Management?f_ri=126213"},{"id":367314,"name":"Hospitality and Tourism Management","url":"https://www.academia.edu/Documents/in/Hospitality_and_Tourism_Management?f_ri=126213"},{"id":402542,"name":"Green Hotels","url":"https://www.academia.edu/Documents/in/Green_Hotels?f_ri=126213"},{"id":408748,"name":"Hotelier","url":"https://www.academia.edu/Documents/in/Hotelier?f_ri=126213"},{"id":1454079,"name":"Гостеприимство","url":"https://www.academia.edu/Documents/in/%D0%93%D0%BE%D1%81%D1%82%D0%B5%D0%BF%D1%80%D0%B8%D0%B8%D0%BC%D1%81%D1%82%D0%B2%D0%BE?f_ri=126213"},{"id":3071324,"name":"отель","url":"https://www.academia.edu/Documents/in/%D0%BE%D1%82%D0%B5%D0%BB%D1%8C?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_27065960 coauthored" data-work_id="27065960" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/27065960/Factors_Predicting_Travelers_Satisfaction_of_Three_to_Five_Star_Hotels_in_Asia_an_Online_Review">Factors Predicting Travelers' Satisfaction of Three to Five Star Hotels in Asia, an Online Review</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Despite the great number of tourists that attracted each year, there are only a limited number of studies that have looked at customers' satisfaction of hotels in the Asian region. This study, hence, is an attempt to fill a part of this... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_27065960" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Despite the great number of tourists that attracted each year, there are only a limited number of studies that have looked at customers' satisfaction of hotels in the Asian region. This study, hence, is an attempt to fill a part of this gap. The study examines factors that affect the satisfaction of hotel guests of 1800 hotels in 40 Asian countries based on their online reviews .The data analysis was conducted via both text mining and content analysis of the online reviews posted by reviewers from one particular website – Agoda.com. The content analysis was conducted with the aid of Nvivo 7. This study observes that staff, value, location, food and dining area as well as room and hotel physical attributes are main factors that affect the customers' satisfaction within three to five star hotels. It was further found that mismatches between travelers' initial expectations compared with their actual experience such as online hotel images versus their real conditions, facilities or amenities promised but not received or of poor quality service were major causes of travelers' dissatisfaction. The current study is one of very few studies that canonize customers' satisfaction of three to five star hotels in Asia based on a large number of reviews available online.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/27065960" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="d07e2f7ff2c1cfba7fe134dfbffc0c69" rel="nofollow" data-download="{"attachment_id":47319870,"asset_id":27065960,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/47319870/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="120472" href="https://du-om.academia.edu/Fatemehkhozaei">Fatemeh khozaei</a><script data-card-contents-for-user="120472" type="text/json">{"id":120472,"first_name":"Fatemeh","last_name":"khozaei","domain_name":"du-om","page_name":"Fatemehkhozaei","display_name":"Fatemeh khozaei","profile_url":"https://du-om.academia.edu/Fatemehkhozaei?f_ri=126213","photo":"https://0.academia-photos.com/120472/85742/20340368/s65_fatemeh.khozaei.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-27065960">+1</span><div class="hidden js-additional-users-27065960"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://nottingham-my.academia.edu/SIVABALANAIDU">SIVABALA NAIDU</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-27065960'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-27065960').html(); 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container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_27065960 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="27065960"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 27065960; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=27065960]").text(description); $(".js-view-count-work_27065960").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_27065960").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="27065960"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">7</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="12135" href="https://www.academia.edu/Documents/in/Qualitative_Research">Qualitative Research</a>, <script data-card-contents-for-ri="12135" type="text/json">{"id":12135,"name":"Qualitative Research","url":"https://www.academia.edu/Documents/in/Qualitative_Research?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="12815" href="https://www.academia.edu/Documents/in/Customer_Satisfaction">Customer Satisfaction</a>, <script data-card-contents-for-ri="12815" type="text/json">{"id":12815,"name":"Customer Satisfaction","url":"https://www.academia.edu/Documents/in/Customer_Satisfaction?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="22656" href="https://www.academia.edu/Documents/in/Hospitality">Hospitality</a>, <script data-card-contents-for-ri="22656" type="text/json">{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=27065960]'), work: {"id":27065960,"title":"Factors Predicting Travelers' Satisfaction of Three to Five Star Hotels in Asia, an Online Review","created_at":"2016-07-18T03:43:26.076-07:00","url":"https://www.academia.edu/27065960/Factors_Predicting_Travelers_Satisfaction_of_Three_to_Five_Star_Hotels_in_Asia_an_Online_Review?f_ri=126213","dom_id":"work_27065960","summary":"Despite the great number of tourists that attracted each year, there are only a limited number of studies that have looked at customers' satisfaction of hotels in the Asian region. This study, hence, is an attempt to fill a part of this gap. The study examines factors that affect the satisfaction of hotel guests of 1800 hotels in 40 Asian countries based on their online reviews .The data analysis was conducted via both text mining and content analysis of the online reviews posted by reviewers from one particular website – Agoda.com. The content analysis was conducted with the aid of Nvivo 7. This study observes that staff, value, location, food and dining area as well as room and hotel physical attributes are main factors that affect the customers' satisfaction within three to five star hotels. It was further found that mismatches between travelers' initial expectations compared with their actual experience such as online hotel images versus their real conditions, facilities or amenities promised but not received or of poor quality service were major causes of travelers' dissatisfaction. The current study is one of very few studies that canonize customers' satisfaction of three to five star hotels in Asia based on a large number of reviews available online.","downloadable_attachments":[{"id":47319870,"asset_id":27065960,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":120472,"first_name":"Fatemeh","last_name":"khozaei","domain_name":"du-om","page_name":"Fatemehkhozaei","display_name":"Fatemeh khozaei","profile_url":"https://du-om.academia.edu/Fatemehkhozaei?f_ri=126213","photo":"https://0.academia-photos.com/120472/85742/20340368/s65_fatemeh.khozaei.jpg"},{"id":1181658,"first_name":"SIVABALA","last_name":"NAIDU","domain_name":"nottingham-my","page_name":"SIVABALANAIDU","display_name":"SIVABALA NAIDU","profile_url":"https://nottingham-my.academia.edu/SIVABALANAIDU?f_ri=126213","photo":"https://0.academia-photos.com/1181658/1102805/3071611/s65_sivabala.naidu.jpg"}],"research_interests":[{"id":12135,"name":"Qualitative 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u-mb0x js-work-card work_27066329" data-work_id="27066329" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/27066329/Motel_6_Salem_Oregon">Motel 6 Salem Oregon</a></div></div><div class="u-pb4x u-mt3x"></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/27066329" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="e664ddc4a53534025ee3471931e4ca5b" rel="nofollow" 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Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":701910,"name":"Klang Valley","url":"https://www.academia.edu/Documents/in/Klang_Valley?f_ri=126213"},{"id":718004,"name":"Environmental Management System","url":"https://www.academia.edu/Documents/in/Environmental_Management_System?f_ri=126213"},{"id":1208617,"name":"Sustainability","url":"https://www.academia.edu/Documents/in/Sustainability?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_56890904" data-work_id="56890904" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/56890904/Performance_evaluation_of_the_hotel_industry_in_an_emerging_tourism_destination_The_case_of_Oman">Performance evaluation of the hotel industry in an emerging tourism destination: The case of Oman</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This study is concerned with evaluating the performance of the hotel industry in the Sultanate of Oman through a two-stage data envelopment analysis (DEA) procedure. In the first stage, DEA-bootstrap is used to estimate point and interval... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_56890904" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This study is concerned with evaluating the performance of the hotel industry in the Sultanate of Oman through a two-stage data envelopment analysis (DEA) procedure. In the first stage, DEA-bootstrap is used to estimate point and interval efficiency ratios of the hotels, identify the benchmark hotels and suggest a potential ranking. In the second stage, a truncated regression model based on the double bootstrapping procedure of Simar &amp;amp; Wilson (2007) is implemented to identify potential sources of hotels&amp;#39; operational inefficiency. In addition, an empirical approach is introduced to quantify the attractiveness of tourism destinations through a weighting scheme. The benchmarking analysis is carried out on a sample of 58 hotels, and revealed that (1) the majority of hotels in Oman are technically inefficient; (2) most of the efficient hotels are located in the capital, Muscat; (3) star rating and cultural attractions are the most important factors influencing hotels&amp;#39; efficiency. Practical implications of these findings are also discussed.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/56890904" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="5e42843edf2fdaedee11891d99b615e5" rel="nofollow" data-download="{"attachment_id":119717986,"asset_id":56890904,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/119717986/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="50610586" href="https://independent.academia.edu/DrAmarOukil">Dr Amar Oukil</a><script data-card-contents-for-user="50610586" type="text/json">{"id":50610586,"first_name":"Dr Amar","last_name":"Oukil","domain_name":"independent","page_name":"DrAmarOukil","display_name":"Dr Amar Oukil","profile_url":"https://independent.academia.edu/DrAmarOukil?f_ri=126213","photo":"https://0.academia-photos.com/50610586/101302036/90457390/s65_dr_amar.oukil.jpeg"}</script></span></span></li><li class="js-paper-rank-work_56890904 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="56890904"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 56890904, container: ".js-paper-rank-work_56890904", }); 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$(".js-view-count[data-work-id=56890904]").text(description); $(".js-view-count-work_56890904").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_56890904").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="56890904"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">17</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="4965" href="https://www.academia.edu/Documents/in/Performance_Management">Performance Management</a>, <script data-card-contents-for-ri="4965" type="text/json">{"id":4965,"name":"Performance Management","url":"https://www.academia.edu/Documents/in/Performance_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="43883" href="https://www.academia.edu/Documents/in/Tourism">Tourism</a>, <script data-card-contents-for-ri="43883" type="text/json">{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="81104" href="https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management">Tourism and Hotel Management</a><script data-card-contents-for-ri="81104" type="text/json">{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=56890904]'), work: {"id":56890904,"title":"Performance evaluation of the hotel industry in an emerging tourism destination: The case of Oman","created_at":"2021-10-10T01:00:43.409-07:00","url":"https://www.academia.edu/56890904/Performance_evaluation_of_the_hotel_industry_in_an_emerging_tourism_destination_The_case_of_Oman?f_ri=126213","dom_id":"work_56890904","summary":"This study is concerned with evaluating the performance of the hotel industry in the Sultanate of Oman through a two-stage data envelopment analysis (DEA) procedure. In the first stage, DEA-bootstrap is used to estimate point and interval efficiency ratios of the hotels, identify the benchmark hotels and suggest a potential ranking. In the second stage, a truncated regression model based on the double bootstrapping procedure of Simar \u0026amp;amp; Wilson (2007) is implemented to identify potential sources of hotels\u0026amp;#39; operational inefficiency. In addition, an empirical approach is introduced to quantify the attractiveness of tourism destinations through a weighting scheme. The benchmarking analysis is carried out on a sample of 58 hotels, and revealed that (1) the majority of hotels in Oman are technically inefficient; (2) most of the efficient hotels are located in the capital, Muscat; (3) star rating and cultural attractions are the most important factors influencing hotels\u0026amp;#39; efficiency. Practical implications of these findings are also discussed.","downloadable_attachments":[{"id":119717986,"asset_id":56890904,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":50610586,"first_name":"Dr Amar","last_name":"Oukil","domain_name":"independent","page_name":"DrAmarOukil","display_name":"Dr Amar Oukil","profile_url":"https://independent.academia.edu/DrAmarOukil?f_ri=126213","photo":"https://0.academia-photos.com/50610586/101302036/90457390/s65_dr_amar.oukil.jpeg"}],"research_interests":[{"id":4965,"name":"Performance Management","url":"https://www.academia.edu/Documents/in/Performance_Management?f_ri=126213","nofollow":false},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213","nofollow":false},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213","nofollow":false},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":148469,"name":"Business Hotels","url":"https://www.academia.edu/Documents/in/Business_Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":194255,"name":"Hotelaria","url":"https://www.academia.edu/Documents/in/Hotelaria?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":222162,"name":"Hotel revenue management","url":"https://www.academia.edu/Documents/in/Hotel_revenue_management?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"},{"id":270888,"name":"Tourism and Hospitality Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Management?f_ri=126213"},{"id":393089,"name":"Hotel Management System","url":"https://www.academia.edu/Documents/in/Hotel_Management_System?f_ri=126213"},{"id":457764,"name":"HOTELERIA Y TURISMO","url":"https://www.academia.edu/Documents/in/HOTELERIA_Y_TURISMO?f_ri=126213"},{"id":792236,"name":"Tourism and Hotels","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotels?f_ri=126213"},{"id":2875024,"name":"Commercial Services","url":"https://www.academia.edu/Documents/in/Commercial_Services?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_41502942" data-work_id="41502942" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/41502942/Tourist_Complex_of_the_Former_Military_Resort_in_Kupari_Spatial_Development_and_Urban_Planning_Features">Tourist Complex of the Former Military Resort in Kupari - Spatial Development and Urban Planning Features</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">The paper presents a preliminary analysis of the catering and tourist complex in Kupari, Župa Dubrovačka. The accommodation facilities are studied in the context of the spatial development of the area from the first investment program... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_41502942" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">The paper presents a preliminary analysis of the catering and tourist complex in Kupari, Župa Dubrovačka. The accommodation facilities are studied in the context of the spatial development of the area from the first investment program (1958) until the beginning of the war (1991) with emphasis on the original concept and urban-planning features. The research is a contribution to the preservation and protection of the modernist architecture legacy.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/41502942" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="2b0e6ddddb7ab5b199577bdbc67abcfa" rel="nofollow" data-download="{"attachment_id":61672970,"asset_id":41502942,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/61672970/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="11693029" href="https://columbia.academia.edu/AlenZunic">Alen Zunic</a><script data-card-contents-for-user="11693029" type="text/json">{"id":11693029,"first_name":"Alen","last_name":"Zunic","domain_name":"columbia","page_name":"AlenZunic","display_name":"Alen Zunic","profile_url":"https://columbia.academia.edu/AlenZunic?f_ri=126213","photo":"https://0.academia-photos.com/11693029/3980288/15547480/s65_alen.zunic.jpg"}</script></span></span></li><li class="js-paper-rank-work_41502942 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="41502942"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 41502942, container: ".js-paper-rank-work_41502942", }); });</script></li><li class="js-percentile-work_41502942 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 41502942; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_41502942"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_41502942 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="41502942"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 41502942; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=41502942]").text(description); $(".js-view-count-work_41502942").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_41502942").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="41502942"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">13</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="1372" href="https://www.academia.edu/Documents/in/Architecture">Architecture</a>, <script data-card-contents-for-ri="1372" type="text/json">{"id":1372,"name":"Architecture","url":"https://www.academia.edu/Documents/in/Architecture?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="2527" href="https://www.academia.edu/Documents/in/Heritage_Studies">Heritage Studies</a>, <script data-card-contents-for-ri="2527" type="text/json">{"id":2527,"name":"Heritage Studies","url":"https://www.academia.edu/Documents/in/Heritage_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="4071" href="https://www.academia.edu/Documents/in/Heritage_Tourism">Heritage Tourism</a>, <script data-card-contents-for-ri="4071" type="text/json">{"id":4071,"name":"Heritage Tourism","url":"https://www.academia.edu/Documents/in/Heritage_Tourism?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="4808" href="https://www.academia.edu/Documents/in/Urban_Planning">Urban Planning</a><script data-card-contents-for-ri="4808" type="text/json">{"id":4808,"name":"Urban Planning","url":"https://www.academia.edu/Documents/in/Urban_Planning?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=41502942]'), work: {"id":41502942,"title":"Tourist Complex of the Former Military Resort in Kupari - Spatial Development and Urban Planning Features","created_at":"2020-01-03T11:44:47.055-08:00","url":"https://www.academia.edu/41502942/Tourist_Complex_of_the_Former_Military_Resort_in_Kupari_Spatial_Development_and_Urban_Planning_Features?f_ri=126213","dom_id":"work_41502942","summary":"The paper presents a preliminary analysis of the catering and tourist complex in Kupari, Župa Dubrovačka. The accommodation facilities are studied in the context of the spatial development of the area from the first investment program (1958) until the beginning of the war (1991) with emphasis on the original concept and urban-planning features. The research is a contribution to the preservation and protection of the modernist architecture legacy.","downloadable_attachments":[{"id":61672970,"asset_id":41502942,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":11693029,"first_name":"Alen","last_name":"Zunic","domain_name":"columbia","page_name":"AlenZunic","display_name":"Alen Zunic","profile_url":"https://columbia.academia.edu/AlenZunic?f_ri=126213","photo":"https://0.academia-photos.com/11693029/3980288/15547480/s65_alen.zunic.jpg"}],"research_interests":[{"id":1372,"name":"Architecture","url":"https://www.academia.edu/Documents/in/Architecture?f_ri=126213","nofollow":false},{"id":2527,"name":"Heritage Studies","url":"https://www.academia.edu/Documents/in/Heritage_Studies?f_ri=126213","nofollow":false},{"id":4071,"name":"Heritage Tourism","url":"https://www.academia.edu/Documents/in/Heritage_Tourism?f_ri=126213","nofollow":false},{"id":4808,"name":"Urban Planning","url":"https://www.academia.edu/Documents/in/Urban_Planning?f_ri=126213","nofollow":false},{"id":6431,"name":"Yugoslavia","url":"https://www.academia.edu/Documents/in/Yugoslavia?f_ri=126213"},{"id":16767,"name":"Modernism","url":"https://www.academia.edu/Documents/in/Modernism?f_ri=126213"},{"id":39946,"name":"Military","url":"https://www.academia.edu/Documents/in/Military?f_ri=126213"},{"id":41626,"name":"Former Yugoslavia","url":"https://www.academia.edu/Documents/in/Former_Yugoslavia?f_ri=126213"},{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213"},{"id":49549,"name":"Urban Heritage","url":"https://www.academia.edu/Documents/in/Urban_Heritage?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":245115,"name":"Dubrovnik","url":"https://www.academia.edu/Documents/in/Dubrovnik?f_ri=126213"},{"id":338124,"name":"Hotel Architecture","url":"https://www.academia.edu/Documents/in/Hotel_Architecture?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_12157260" data-work_id="12157260" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/12157260/Hotel_Management_Contracts_in_the_UAE_and_Wider_GCC">Hotel Management Contracts in the UAE and Wider GCC</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Does contract law really serve any purpose? If so, why do businessmen often resort to and rely on ‘a man’s word’ knowing that a transaction may involve inherent risks? Even in the current investment climate, are contracting parties now... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_12157260" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Does contract law really serve any purpose? If so, why do businessmen often resort to and rely on ‘a man’s word’ knowing that a transaction may involve inherent risks?  Even in the current investment climate, are contracting parties now employing more sophisticated or advanced risk planning and management policies or pleasantries and ambiguity in contracts still continue to operate? If the objective of contractual clauses is to cement the relationship between the parties then why is such binding effect often flexible and informal? Would imposition of strict legal sanctions disrupt the relationship of two contracting parties? The term contract as per standard contract law textbook theory is nothing but meeting of ‘wills’ or ‘minds’. If the will is really free, why can it not change its mind?  Will holding parties strictly to their promises, operate harshly and unfairly in many instances?</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/12157260" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="842115b57cef783a1ff1e9ca9f5fec39" rel="nofollow" data-download="{"attachment_id":37461157,"asset_id":12157260,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/37461157/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="13054239" href="https://independent.academia.edu/stalawfirm">STA Law Firm</a><script data-card-contents-for-user="13054239" type="text/json">{"id":13054239,"first_name":"STA","last_name":"Law Firm","domain_name":"independent","page_name":"stalawfirm","display_name":"STA Law Firm","profile_url":"https://independent.academia.edu/stalawfirm?f_ri=126213","photo":"https://0.academia-photos.com/13054239/3684806/13549044/s65_sta.law_firm.png"}</script></span></span></li><li class="js-paper-rank-work_12157260 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="12157260"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 12157260, container: ".js-paper-rank-work_12157260", }); });</script></li><li class="js-percentile-work_12157260 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 12157260; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_12157260"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_12157260 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="12157260"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 12157260; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=12157260]").text(description); $(".js-view-count-work_12157260").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_12157260").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="12157260"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">14</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="26" href="https://www.academia.edu/Documents/in/Business">Business</a>, <script data-card-contents-for-ri="26" type="text/json">{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="422" href="https://www.academia.edu/Documents/in/Computer_Science">Computer Science</a>, <script data-card-contents-for-ri="422" type="text/json">{"id":422,"name":"Computer Science","url":"https://www.academia.edu/Documents/in/Computer_Science?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="797" href="https://www.academia.edu/Documents/in/International_Relations">International Relations</a>, <script data-card-contents-for-ri="797" type="text/json">{"id":797,"name":"International Relations","url":"https://www.academia.edu/Documents/in/International_Relations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="915" href="https://www.academia.edu/Documents/in/Art_History">Art History</a><script data-card-contents-for-ri="915" type="text/json">{"id":915,"name":"Art History","url":"https://www.academia.edu/Documents/in/Art_History?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=12157260]'), work: {"id":12157260,"title":"Hotel Management Contracts in the UAE and Wider GCC","created_at":"2015-04-29T13:45:08.304-07:00","url":"https://www.academia.edu/12157260/Hotel_Management_Contracts_in_the_UAE_and_Wider_GCC?f_ri=126213","dom_id":"work_12157260","summary":"Does contract law really serve any purpose? If so, why do businessmen often resort to and rely on ‘a man’s word’ knowing that a transaction may involve inherent risks? Even in the current investment climate, are contracting parties now employing more sophisticated or advanced risk planning and management policies or pleasantries and ambiguity in contracts still continue to operate? If the objective of contractual clauses is to cement the relationship between the parties then why is such binding effect often flexible and informal? Would imposition of strict legal sanctions disrupt the relationship of two contracting parties? The term contract as per standard contract law textbook theory is nothing but meeting of ‘wills’ or ‘minds’. If the will is really free, why can it not change its mind? Will holding parties strictly to their promises, operate harshly and unfairly in many instances? ","downloadable_attachments":[{"id":37461157,"asset_id":12157260,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":13054239,"first_name":"STA","last_name":"Law Firm","domain_name":"independent","page_name":"stalawfirm","display_name":"STA Law Firm","profile_url":"https://independent.academia.edu/stalawfirm?f_ri=126213","photo":"https://0.academia-photos.com/13054239/3684806/13549044/s65_sta.law_firm.png"}],"research_interests":[{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false},{"id":422,"name":"Computer Science","url":"https://www.academia.edu/Documents/in/Computer_Science?f_ri=126213","nofollow":false},{"id":797,"name":"International Relations","url":"https://www.academia.edu/Documents/in/International_Relations?f_ri=126213","nofollow":false},{"id":915,"name":"Art History","url":"https://www.academia.edu/Documents/in/Art_History?f_ri=126213","nofollow":false},{"id":977,"name":"Development Studies","url":"https://www.academia.edu/Documents/in/Development_Studies?f_ri=126213"},{"id":1237,"name":"Social Sciences","url":"https://www.academia.edu/Documents/in/Social_Sciences?f_ri=126213"},{"id":1372,"name":"Architecture","url":"https://www.academia.edu/Documents/in/Architecture?f_ri=126213"},{"id":2575,"name":"International Law","url":"https://www.academia.edu/Documents/in/International_Law?f_ri=126213"},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213"},{"id":52211,"name":"United Arab Emirates","url":"https://www.academia.edu/Documents/in/United_Arab_Emirates?f_ri=126213"},{"id":55840,"name":"Business Management","url":"https://www.academia.edu/Documents/in/Business_Management?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":365356,"name":"GCC","url":"https://www.academia.edu/Documents/in/GCC?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_67058731" data-work_id="67058731" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/67058731/Hotel_employees_A_systematic_literature_review">Hotel employees: A systematic literature review</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">With the increase of studies on hospitality professionals over the years, it is essential to perform a review on those works. This review was conducted through the databases Web of Knowledge, Web of Science (Social Sciences Index... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_67058731" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">With the increase of studies on hospitality professionals over the years, it is essential to perform a review on those works. This review was conducted through the databases Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Direct. We searched for articles published between 2000 and 2014, crossing the keywords “hospitality”, “tourism”, and “hotel” with the keywords “professionals”, “employees”, and “workers”. Our aim was to identify the most studied variables on hospitality employees. The search process resulted on 3700 initial references, being selected 242. We verified that work satisfaction was studied in 51 articles and stress, burnout, and mental exhaustion in 31. For that reason, this review aggregates and analyses these results. This study has implications for the understanding of the roll of these variables in hospitality and tourism economic profitability, as well as in human resources management policies...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/67058731" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="51c48d1f261dc302e9e886e7430cfdf1" rel="nofollow" data-download="{"attachment_id":78021013,"asset_id":67058731,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/78021013/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="61854861" href="https://independent.academia.edu/Patr%C3%ADciaPinto13">Patrícia Pinto</a><script data-card-contents-for-user="61854861" type="text/json">{"id":61854861,"first_name":"Patrícia","last_name":"Pinto","domain_name":"independent","page_name":"PatríciaPinto13","display_name":"Patrícia Pinto","profile_url":"https://independent.academia.edu/Patr%C3%ADciaPinto13?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_67058731 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="67058731"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 67058731, container: ".js-paper-rank-work_67058731", }); 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En el presente documento se pretende exponer los principales elementos determinantes del eWOM vaciado en... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_40404643" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Resumen El eWOM es el boca-a-boca electrónico que los turistas escriben en las plataformas digitales acerca de los hoteles visitados. En el presente documento se pretende exponer los principales elementos determinantes del eWOM vaciado en los portales especializados, como TripAdvisor, Booking.com, BestDay, PriceTravel, para el booking hotelero. En la primera parte se presentan las posibles variables a encontrar en el eWOM del booking hotelero mexicano. En la segunda parte, llevando a cabo una investigación cualitativa de tipo exploratorio, usando el método de Redes de Análisis Lexical. Se presentan los resultados obtenidos con el que se elaborará una teoría sobre la variable subyacente del eWOM en el booking hotelero mexicano. Palabras clave: eWOM, booking en línea, turismo, análisis lexical. Abstract eWOM is the electronic word-of-mouth that tourists write on the digital platform about the visited hotels. The paper is aimed to outline the determinants of eWOM into specialized portals, such as TripAvisor, Booking.com, BestDay, PriceTrivel, for the booking hotels. As a first step, we showed the variables found in the eWOM booking process at a mexican hotel. As a second step, we make an exploratory qualitative research, applying the Network Analysis Lexical Method. We shoe the result obtained to develop a theory about the underlying variable of eWOM in the booking process mexican hotels.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/40404643" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="2ba7d13042751afe762db6536ba95424" rel="nofollow" data-download="{"attachment_id":60657707,"asset_id":40404643,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/60657707/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="106067943" href="https://udem.academia.edu/CeciliaMoralesDelRio">Cecilia Morales-Del-Rio</a><script data-card-contents-for-user="106067943" type="text/json">{"id":106067943,"first_name":"Cecilia","last_name":"Morales-Del-Rio","domain_name":"udem","page_name":"CeciliaMoralesDelRio","display_name":"Cecilia Morales-Del-Rio","profile_url":"https://udem.academia.edu/CeciliaMoralesDelRio?f_ri=126213","photo":"https://0.academia-photos.com/106067943/32594676/29401512/s65_cecilia.morales-del-rio.jpeg"}</script></span></span></li><li class="js-paper-rank-work_40404643 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="40404643"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 40404643, container: ".js-paper-rank-work_40404643", }); });</script></li><li class="js-percentile-work_40404643 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 40404643; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_40404643"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_40404643 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="40404643"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 40404643; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=40404643]").text(description); $(".js-view-count-work_40404643").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_40404643").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="40404643"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">5</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="39" href="https://www.academia.edu/Documents/in/Marketing">Marketing</a>, <script data-card-contents-for-ri="39" type="text/json">{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="100901" href="https://www.academia.edu/Documents/in/Ewom">Ewom</a>, <script data-card-contents-for-ri="100901" type="text/json">{"id":100901,"name":"Ewom","url":"https://www.academia.edu/Documents/in/Ewom?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="239715" href="https://www.academia.edu/Documents/in/Online_Booking">Online Booking</a><script data-card-contents-for-ri="239715" type="text/json">{"id":239715,"name":"Online Booking","url":"https://www.academia.edu/Documents/in/Online_Booking?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=40404643]'), work: {"id":40404643,"title":"Principales determinantes del eWOM en el booking hotelero","created_at":"2019-09-20T14:35:39.370-07:00","url":"https://www.academia.edu/40404643/Principales_determinantes_del_eWOM_en_el_booking_hotelero?f_ri=126213","dom_id":"work_40404643","summary":"Resumen El eWOM es el boca-a-boca electrónico que los turistas escriben en las plataformas digitales acerca de los hoteles visitados. En el presente documento se pretende exponer los principales elementos determinantes del eWOM vaciado en los portales especializados, como TripAdvisor, Booking.com, BestDay, PriceTravel, para el booking hotelero. En la primera parte se presentan las posibles variables a encontrar en el eWOM del booking hotelero mexicano. En la segunda parte, llevando a cabo una investigación cualitativa de tipo exploratorio, usando el método de Redes de Análisis Lexical. Se presentan los resultados obtenidos con el que se elaborará una teoría sobre la variable subyacente del eWOM en el booking hotelero mexicano. Palabras clave: eWOM, booking en línea, turismo, análisis lexical. Abstract eWOM is the electronic word-of-mouth that tourists write on the digital platform about the visited hotels. The paper is aimed to outline the determinants of eWOM into specialized portals, such as TripAvisor, Booking.com, BestDay, PriceTrivel, for the booking hotels. As a first step, we showed the variables found in the eWOM booking process at a mexican hotel. As a second step, we make an exploratory qualitative research, applying the Network Analysis Lexical Method. We shoe the result obtained to develop a theory about the underlying variable of eWOM in the booking process mexican hotels.","downloadable_attachments":[{"id":60657707,"asset_id":40404643,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":106067943,"first_name":"Cecilia","last_name":"Morales-Del-Rio","domain_name":"udem","page_name":"CeciliaMoralesDelRio","display_name":"Cecilia Morales-Del-Rio","profile_url":"https://udem.academia.edu/CeciliaMoralesDelRio?f_ri=126213","photo":"https://0.academia-photos.com/106067943/32594676/29401512/s65_cecilia.morales-del-rio.jpeg"}],"research_interests":[{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false},{"id":100901,"name":"Ewom","url":"https://www.academia.edu/Documents/in/Ewom?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":239715,"name":"Online Booking","url":"https://www.academia.edu/Documents/in/Online_Booking?f_ri=126213","nofollow":false},{"id":988977,"name":"Lexical Analysis","url":"https://www.academia.edu/Documents/in/Lexical_Analysis?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_40553572" data-work_id="40553572" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/40553572/Step_by_Step_approach_control_Food_and_Beverage_cost_of_your_hotel_or_restaurant">Step by Step approach control Food and Beverage cost of your hotel or restaurant</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Food and Beverage cost are biggest cost for any restaurant which range between 30-40% of revenue depending on style of restaurant. Food cost affects restaurant's profitability to a significant level and can be volatile due to few reasons... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_40553572" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Food and Beverage cost are biggest cost for any restaurant which range between 30-40% of revenue depending on style of restaurant. Food cost affects restaurant's profitability to a significant level and can be volatile due to few reasons beyond hotels controls (such as sudden inflation or shortage of supply etc). (learn more about hospitality cost control) Basic Calculation and control preparation methods 1. Calculate the standard Food and beverage cost for each menu item based on f&b recipe. Cost calculation should be based on market price and kitchen menu ingredient. Market price for ingredients keep changing hence standard cost % need to be updated atleast every six months. 2. Set the selling price by comparing with competitor price and hotel signature dish popularity. Selling price proposal preparation done by chef, cost team and management / owner approve the selling price. Above two steps would provide budgeted / estimated overall ideal food cost % which is the very first step in cost control process. Cost % will vary based on recipe, menu style & variety. Larger menu will carry high food cost due to mis-em-place and variety making kitchen par higher.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/40553572" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="2fce9e17ace9d7f48a5233cea9c070c2" rel="nofollow" data-download="{"attachment_id":60830935,"asset_id":40553572,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/60830935/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="129271930" href="https://du-in.academia.edu/marrypie">Hotel M A N A G E M E N T School</a><script data-card-contents-for-user="129271930" type="text/json">{"id":129271930,"first_name":"Hotel","last_name":"School","domain_name":"du-in","page_name":"marrypie","display_name":"Hotel M A N A G E M E N T School","profile_url":"https://du-in.academia.edu/marrypie?f_ri=126213","photo":"https://0.academia-photos.com/129271930/33606075/29876411/s65_marry.pie.jpg"}</script></span></span></li><li class="js-paper-rank-work_40553572 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="40553572"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 40553572, container: ".js-paper-rank-work_40553572", }); });</script></li><li class="js-percentile-work_40553572 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 40553572; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_40553572"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_40553572 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="40553572"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 40553572; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=40553572]").text(description); $(".js-view-count-work_40553572").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_40553572").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="40553572"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">6</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="15604" href="https://www.academia.edu/Documents/in/Hotel_Operations">Hotel Operations</a>, <script data-card-contents-for-ri="15604" type="text/json">{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="35069" href="https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Education">Tourism and Hospitality Education</a>, <script data-card-contents-for-ri="35069" type="text/json">{"id":35069,"name":"Tourism and Hospitality Education","url":"https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Education?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="91380" href="https://www.academia.edu/Documents/in/Hotel_Management">Hotel Management</a>, <script data-card-contents-for-ri="91380" type="text/json">{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=40553572]'), work: {"id":40553572,"title":"Step by Step approach control Food and Beverage cost of your hotel or restaurant","created_at":"2019-10-07T22:37:02.864-07:00","url":"https://www.academia.edu/40553572/Step_by_Step_approach_control_Food_and_Beverage_cost_of_your_hotel_or_restaurant?f_ri=126213","dom_id":"work_40553572","summary":"Food and Beverage cost are biggest cost for any restaurant which range between 30-40% of revenue depending on style of restaurant. Food cost affects restaurant's profitability to a significant level and can be volatile due to few reasons beyond hotels controls (such as sudden inflation or shortage of supply etc). (learn more about hospitality cost control) Basic Calculation and control preparation methods 1. Calculate the standard Food and beverage cost for each menu item based on f\u0026b recipe. Cost calculation should be based on market price and kitchen menu ingredient. Market price for ingredients keep changing hence standard cost % need to be updated atleast every six months. 2. Set the selling price by comparing with competitor price and hotel signature dish popularity. Selling price proposal preparation done by chef, cost team and management / owner approve the selling price. Above two steps would provide budgeted / estimated overall ideal food cost % which is the very first step in cost control process. Cost % will vary based on recipe, menu style \u0026 variety. Larger menu will carry high food cost due to mis-em-place and variety making kitchen par higher.","downloadable_attachments":[{"id":60830935,"asset_id":40553572,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":129271930,"first_name":"Hotel","last_name":"School","domain_name":"du-in","page_name":"marrypie","display_name":"Hotel M A N A G E M E N T School","profile_url":"https://du-in.academia.edu/marrypie?f_ri=126213","photo":"https://0.academia-photos.com/129271930/33606075/29876411/s65_marry.pie.jpg"}],"research_interests":[{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213","nofollow":false},{"id":35069,"name":"Tourism and Hospitality Education","url":"https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Education?f_ri=126213","nofollow":false},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":214565,"name":"Restaurant / Hotel operation and marketing","url":"https://www.academia.edu/Documents/in/Restaurant_Hotel_operation_and_marketing?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_18097275" data-work_id="18097275" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/18097275/How_Significant_is_Rebranding_in_the_Hospitality_Industry">How Significant is Rebranding in the Hospitality Industry?</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This study examines the outcomes of the rebranding strategy in the hospitality industry and advances an understanding of the decision-making process behind rebranding policies. The impact of hospitality on the global economy is growing;... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_18097275" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This study examines the outcomes of the rebranding strategy in the hospitality industry and advances an understanding of the decision-making process behind rebranding policies. The impact of hospitality on the global economy is growing; both business and leisure travel have steadily improved following the 2008-2009 financial collapse. Since this crisis, GDP (Gross Domestic Product) growth has returned to key economies, leading to an increase in disposable income and an increase in demand for hospitality services.  Despite some barriers such as geopolitical instability and inconsistent economic growth, the global industry is thriving and the future looks promising. However, in this hypercompetitive environment, where executives are seeking innovative alternatives to traditional products to meet evolving demand, rebranding strategy decision makers should be aware of the short and long-term risks and complexities to ensure rebrand success.  <br />To illustrate the advantages, risks and complexities involved in rebranding, literature based desk research into branding and rebranding both generically and more specifically in relation to the hospitality/hotel sector, is used to discuss definitions and highlights the importance of context in terms of the rebranding process. Collectively, the research sources blend different views and opinions about branding and rebranding. Application of the main themes resulting from the analysis of this literature is applied to case studies of both rebranding successes and failures within the hospitality/hotel industry, to identify the commonalities behind the benefits and pitfalls resulting from the rebranding process.<br />The findings from the research offer insights into several factors that are crucial to the potential success/failure of rebranding; clear objectives, target markets, cost, advertising, employee involvement, and timing From the investigations it can be seen that there are more successes due to rebranding than failures, this is because companies want to generate more profits and retain customers These findings have implications for rebranding policy decision makers and also identify additional investigative themes in a field where there have been very few empirical studies to date.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/18097275" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="72e1e935838be57df01de8c258a3c0c1" rel="nofollow" data-download="{"attachment_id":39874456,"asset_id":18097275,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/39874456/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="8631698" href="https://bournemouth.academia.edu/JackHenry">Jack Henry</a><script data-card-contents-for-user="8631698" type="text/json">{"id":8631698,"first_name":"Jack","last_name":"Henry","domain_name":"bournemouth","page_name":"JackHenry","display_name":"Jack Henry","profile_url":"https://bournemouth.academia.edu/JackHenry?f_ri=126213","photo":"https://0.academia-photos.com/8631698/2875449/3358928/s65_jack.henry.jpg"}</script></span></span></li><li class="js-paper-rank-work_18097275 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="18097275"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 18097275, container: ".js-paper-rank-work_18097275", }); });</script></li><li class="js-percentile-work_18097275 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 18097275; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_18097275"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_18097275 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="18097275"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 18097275; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=18097275]").text(description); $(".js-view-count-work_18097275").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_18097275").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="18097275"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">5</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="39" href="https://www.academia.edu/Documents/in/Marketing">Marketing</a>, <script data-card-contents-for-ri="39" type="text/json">{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="8815" href="https://www.academia.edu/Documents/in/Rebranding">Rebranding</a>, <script data-card-contents-for-ri="8815" type="text/json">{"id":8815,"name":"Rebranding","url":"https://www.academia.edu/Documents/in/Rebranding?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="22656" href="https://www.academia.edu/Documents/in/Hospitality">Hospitality</a>, <script data-card-contents-for-ri="22656" type="text/json">{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="23735" href="https://www.academia.edu/Documents/in/Branding">Branding</a><script data-card-contents-for-ri="23735" type="text/json">{"id":23735,"name":"Branding","url":"https://www.academia.edu/Documents/in/Branding?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=18097275]'), work: {"id":18097275,"title":"How Significant is Rebranding in the Hospitality Industry?","created_at":"2015-11-10T11:28:47.003-08:00","url":"https://www.academia.edu/18097275/How_Significant_is_Rebranding_in_the_Hospitality_Industry?f_ri=126213","dom_id":"work_18097275","summary":"This study examines the outcomes of the rebranding strategy in the hospitality industry and advances an understanding of the decision-making process behind rebranding policies. The impact of hospitality on the global economy is growing; both business and leisure travel have steadily improved following the 2008-2009 financial collapse. Since this crisis, GDP (Gross Domestic Product) growth has returned to key economies, leading to an increase in disposable income and an increase in demand for hospitality services. Despite some barriers such as geopolitical instability and inconsistent economic growth, the global industry is thriving and the future looks promising. However, in this hypercompetitive environment, where executives are seeking innovative alternatives to traditional products to meet evolving demand, rebranding strategy decision makers should be aware of the short and long-term risks and complexities to ensure rebrand success. \nTo illustrate the advantages, risks and complexities involved in rebranding, literature based desk research into branding and rebranding both generically and more specifically in relation to the hospitality/hotel sector, is used to discuss definitions and highlights the importance of context in terms of the rebranding process. Collectively, the research sources blend different views and opinions about branding and rebranding. Application of the main themes resulting from the analysis of this literature is applied to case studies of both rebranding successes and failures within the hospitality/hotel industry, to identify the commonalities behind the benefits and pitfalls resulting from the rebranding process.\nThe findings from the research offer insights into several factors that are crucial to the potential success/failure of rebranding; clear objectives, target markets, cost, advertising, employee involvement, and timing From the investigations it can be seen that there are more successes due to rebranding than failures, this is because companies want to generate more profits and retain customers These findings have implications for rebranding policy decision makers and also identify additional investigative themes in a field where there have been very few empirical studies to date.\n","downloadable_attachments":[{"id":39874456,"asset_id":18097275,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":8631698,"first_name":"Jack","last_name":"Henry","domain_name":"bournemouth","page_name":"JackHenry","display_name":"Jack Henry","profile_url":"https://bournemouth.academia.edu/JackHenry?f_ri=126213","photo":"https://0.academia-photos.com/8631698/2875449/3358928/s65_jack.henry.jpg"}],"research_interests":[{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false},{"id":8815,"name":"Rebranding","url":"https://www.academia.edu/Documents/in/Rebranding?f_ri=126213","nofollow":false},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213","nofollow":false},{"id":23735,"name":"Branding","url":"https://www.academia.edu/Documents/in/Branding?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_259786" data-work_id="259786" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/259786/The_Application_of_Facilities_Management_Expertise_to_the_Hotel_Renovation_Process">The Application of Facilities Management Expertise to the Hotel Renovation Process</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">This paper considers the renovation of hotels in the context of facilities management (FM). It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_259786" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">This paper considers the renovation of hotels in the context of facilities management (FM). It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the "softer" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/259786" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="551fe759e205d1e85257b419046d5ec7" rel="nofollow" data-download="{"attachment_id":5967687,"asset_id":259786,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/5967687/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="215211" href="https://edithcowan.academia.edu/ErwinLosekoot">Erwin Losekoot</a><script data-card-contents-for-user="215211" type="text/json">{"id":215211,"first_name":"Erwin","last_name":"Losekoot","domain_name":"edithcowan","page_name":"ErwinLosekoot","display_name":"Erwin Losekoot","profile_url":"https://edithcowan.academia.edu/ErwinLosekoot?f_ri=126213","photo":"https://0.academia-photos.com/215211/1175508/83322996/s65_erwin.losekoot.jpg"}</script></span></span></li><li class="js-paper-rank-work_259786 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="259786"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 259786, container: ".js-paper-rank-work_259786", }); });</script></li><li class="js-percentile-work_259786 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 259786; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_259786"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_259786 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="259786"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 259786; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=259786]").text(description); $(".js-view-count-work_259786").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_259786").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="259786"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">3</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="7117" href="https://www.academia.edu/Documents/in/Facilities_Management">Facilities Management</a>, <script data-card-contents-for-ri="7117" type="text/json">{"id":7117,"name":"Facilities Management","url":"https://www.academia.edu/Documents/in/Facilities_Management?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="87372" href="https://www.academia.edu/Documents/in/Maintenance">Maintenance</a>, <script data-card-contents-for-ri="87372" type="text/json">{"id":87372,"name":"Maintenance","url":"https://www.academia.edu/Documents/in/Maintenance?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="126213" href="https://www.academia.edu/Documents/in/Hotels">Hotels</a><script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=259786]'), work: {"id":259786,"title":"The Application of Facilities Management Expertise to the Hotel Renovation Process","created_at":"2010-07-09T15:38:26.180-07:00","url":"https://www.academia.edu/259786/The_Application_of_Facilities_Management_Expertise_to_the_Hotel_Renovation_Process?f_ri=126213","dom_id":"work_259786","summary":"This paper considers the renovation of hotels in the context of facilities management (FM). It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the \"softer\" customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners","downloadable_attachments":[{"id":5967687,"asset_id":259786,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":215211,"first_name":"Erwin","last_name":"Losekoot","domain_name":"edithcowan","page_name":"ErwinLosekoot","display_name":"Erwin Losekoot","profile_url":"https://edithcowan.academia.edu/ErwinLosekoot?f_ri=126213","photo":"https://0.academia-photos.com/215211/1175508/83322996/s65_erwin.losekoot.jpg"}],"research_interests":[{"id":7117,"name":"Facilities Management","url":"https://www.academia.edu/Documents/in/Facilities_Management?f_ri=126213","nofollow":false},{"id":87372,"name":"Maintenance","url":"https://www.academia.edu/Documents/in/Maintenance?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_74729512" data-work_id="74729512" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/74729512/Consumers_Attitudes_Towards_the_Introduction_of_Robots_in_Accommodation_Establishments">Consumers’ Attitudes Towards the Introduction of Robots in Accommodation Establishments</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers’ lives. The increased usage of robots in industry will meet with resistance from customers in the service... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_74729512" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers’ lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their capabilities increase and they are used to augment or replace human labour. This article explores data gathered from a 2017 survey of 393 Iranian consumers to determine how Iranians perceive the use of robots in hotels, indicating which tasks Iranian consumers find robots can do for them and those that they want humans to continue doing. The findings reveal that Iranian consumers’ attitudes towards having services performed for them by robots is largely driven by general attitudes towards robots, a recognition of the advantages of robots compared to humans, experience with robots, and the social skills of robots. It is noteworthy that no demographic variables explored seem to play a role in shaping a...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/74729512" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="eb82fad65aa5f7fb325f80c95c5bb362" rel="nofollow" data-download="{"attachment_id":82774510,"asset_id":74729512,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/82774510/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="34435362" href="https://ballstate.academia.edu/CraigWebster">Craig Webster</a><script data-card-contents-for-user="34435362" type="text/json">{"id":34435362,"first_name":"Craig","last_name":"Webster","domain_name":"ballstate","page_name":"CraigWebster","display_name":"Craig Webster","profile_url":"https://ballstate.academia.edu/CraigWebster?f_ri=126213","photo":"https://0.academia-photos.com/34435362/164239165/154047371/s65_craig.webster.jpg"}</script></span></span></li><li class="js-paper-rank-work_74729512 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="74729512"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 74729512, container: ".js-paper-rank-work_74729512", }); });</script></li><li class="js-percentile-work_74729512 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 74729512; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_74729512"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_74729512 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="74729512"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 74729512; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=74729512]").text(description); $(".js-view-count-work_74729512").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_74729512").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="74729512"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">19</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="26" href="https://www.academia.edu/Documents/in/Business">Business</a>, <script data-card-contents-for-ri="26" type="text/json">{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="39" href="https://www.academia.edu/Documents/in/Marketing">Marketing</a>, <script data-card-contents-for-ri="39" type="text/json">{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="77" href="https://www.academia.edu/Documents/in/Robotics">Robotics</a>, <script data-card-contents-for-ri="77" type="text/json">{"id":77,"name":"Robotics","url":"https://www.academia.edu/Documents/in/Robotics?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="465" href="https://www.academia.edu/Documents/in/Artificial_Intelligence">Artificial Intelligence</a><script data-card-contents-for-ri="465" type="text/json">{"id":465,"name":"Artificial Intelligence","url":"https://www.academia.edu/Documents/in/Artificial_Intelligence?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=74729512]'), work: {"id":74729512,"title":"Consumers’ Attitudes Towards the Introduction of Robots in Accommodation Establishments","created_at":"2022-03-27T16:17:01.363-07:00","url":"https://www.academia.edu/74729512/Consumers_Attitudes_Towards_the_Introduction_of_Robots_in_Accommodation_Establishments?f_ri=126213","dom_id":"work_74729512","summary":"Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers’ lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their capabilities increase and they are used to augment or replace human labour. This article explores data gathered from a 2017 survey of 393 Iranian consumers to determine how Iranians perceive the use of robots in hotels, indicating which tasks Iranian consumers find robots can do for them and those that they want humans to continue doing. The findings reveal that Iranian consumers’ attitudes towards having services performed for them by robots is largely driven by general attitudes towards robots, a recognition of the advantages of robots compared to humans, experience with robots, and the social skills of robots. It is noteworthy that no demographic variables explored seem to play a role in shaping a...","downloadable_attachments":[{"id":82774510,"asset_id":74729512,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":34435362,"first_name":"Craig","last_name":"Webster","domain_name":"ballstate","page_name":"CraigWebster","display_name":"Craig Webster","profile_url":"https://ballstate.academia.edu/CraigWebster?f_ri=126213","photo":"https://0.academia-photos.com/34435362/164239165/154047371/s65_craig.webster.jpg"}],"research_interests":[{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false},{"id":39,"name":"Marketing","url":"https://www.academia.edu/Documents/in/Marketing?f_ri=126213","nofollow":false},{"id":77,"name":"Robotics","url":"https://www.academia.edu/Documents/in/Robotics?f_ri=126213","nofollow":false},{"id":465,"name":"Artificial Intelligence","url":"https://www.academia.edu/Documents/in/Artificial_Intelligence?f_ri=126213","nofollow":false},{"id":491,"name":"Information Technology","url":"https://www.academia.edu/Documents/in/Information_Technology?f_ri=126213"},{"id":867,"name":"Perception","url":"https://www.academia.edu/Documents/in/Perception?f_ri=126213"},{"id":923,"name":"Technology","url":"https://www.academia.edu/Documents/in/Technology?f_ri=126213"},{"id":2043,"name":"Mobile Robotics","url":"https://www.academia.edu/Documents/in/Mobile_Robotics?f_ri=126213"},{"id":3461,"name":"Services Marketing and Management","url":"https://www.academia.edu/Documents/in/Services_Marketing_and_Management?f_ri=126213"},{"id":5218,"name":"Iranian Studies","url":"https://www.academia.edu/Documents/in/Iranian_Studies?f_ri=126213"},{"id":9012,"name":"Technology Acceptance","url":"https://www.academia.edu/Documents/in/Technology_Acceptance?f_ri=126213"},{"id":15604,"name":"Hotel Operations","url":"https://www.academia.edu/Documents/in/Hotel_Operations?f_ri=126213"},{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":89919,"name":"Robots","url":"https://www.academia.edu/Documents/in/Robots?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":153054,"name":"Hotel","url":"https://www.academia.edu/Documents/in/Hotel?f_ri=126213"},{"id":294527,"name":"Service Robots","url":"https://www.academia.edu/Documents/in/Service_Robots?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_32096113 coauthored" data-work_id="32096113" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/32096113/%D0%9A%D1%83%D1%80%D0%BE%D1%80%D1%82%D0%B8_%D1%81%D1%85%D1%96%D0%B4%D0%BD%D0%BE%D1%97_%D0%93%D0%B0%D0%BB%D0%B8%D1%87%D0%B8%D0%BD%D0%B8_%D0%B4%D0%BE_%D0%9F%D0%B5%D1%80%D1%88%D0%BE%D1%97_%D0%A1%D0%B2%D1%96%D1%82%D0%BE%D0%B2%D0%BE%D1%97_%D0%B2%D1%96%D0%B9%D0%BD%D0%B8">Курорти східної Галичини до Першої Світової війни</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Клапчук В. Курорти східної Галичини до Першої Світової війни / В.М. Клапчук, М.В. Клапчук // Історико-культурні пам’ятки Прикарпаття та Карпат – важливі об’єкти в розвитку туризму : [Текст] : Зб. матер. ІІІ Всеукр. наук.-практ. конф.... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_32096113" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Клапчук В. Курорти східної Галичини до Першої Світової війни / В.М. Клапчук, М.В. Клапчук // Історико-культурні пам’ятки Прикарпаття та Карпат – важливі об’єкти в розвитку туризму : [Текст] : Зб. матер. ІІІ Всеукр. наук.-практ. конф.  (Львів, 27 березня 2015 Р.) / МОН України, Львівський інститут економіки і туризму. – Львів : ЛІЕТ,  2015. – С. 63–70.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/32096113" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="993c9e45cfeef7e1d86fb5ee1c50e927" rel="nofollow" data-download="{"attachment_id":52345920,"asset_id":32096113,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/52345920/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="34473656" href="https://lnulviv.academia.edu/MykhailoKlapchuk">Mykhailo Klapchuk</a><script data-card-contents-for-user="34473656" type="text/json">{"id":34473656,"first_name":"Mykhailo","last_name":"Klapchuk","domain_name":"lnulviv","page_name":"MykhailoKlapchuk","display_name":"Mykhailo Klapchuk","profile_url":"https://lnulviv.academia.edu/MykhailoKlapchuk?f_ri=126213","photo":"https://0.academia-photos.com/34473656/10943546/15873318/s65_mykhailo.klapchuk.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-32096113">+1</span><div class="hidden js-additional-users-32096113"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://independent.academia.edu/%D0%92%D0%BE%D0%BB%D0%BE%D0%B4%D0%B8%D0%BC%D0%B8%D1%80%D0%9A%D0%BB%D0%B0%D0%BF%D1%87%D1%83%D0%BA">Володимир Клапчук</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-32096113'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-32096113').html(); } } new HoverPopover(popoverSettings); })();</script></li><li class="js-paper-rank-work_32096113 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="32096113"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 32096113, container: ".js-paper-rank-work_32096113", }); });</script></li><li class="js-percentile-work_32096113 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 32096113; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_32096113"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_32096113 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="32096113"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 32096113; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=32096113]").text(description); $(".js-view-count-work_32096113").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_32096113").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="32096113"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">5</a>  </div><span class="InlineList-item-text u-textTruncate u-pl9x"><a class="InlineList-item-text" data-has-card-for-ri="128" href="https://www.academia.edu/Documents/in/History">History</a>, <script data-card-contents-for-ri="128" type="text/json">{"id":128,"name":"History","url":"https://www.academia.edu/Documents/in/History?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="21999" href="https://www.academia.edu/Documents/in/Ukraine_History_">Ukraine (History)</a>, <script data-card-contents-for-ri="21999" type="text/json">{"id":21999,"name":"Ukraine (History)","url":"https://www.academia.edu/Documents/in/Ukraine_History_?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="46989" href="https://www.academia.edu/Documents/in/Ukraine">Ukraine</a>, <script data-card-contents-for-ri="46989" type="text/json">{"id":46989,"name":"Ukraine","url":"https://www.academia.edu/Documents/in/Ukraine?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="91380" href="https://www.academia.edu/Documents/in/Hotel_Management">Hotel Management</a><script data-card-contents-for-ri="91380" type="text/json">{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=32096113]'), work: {"id":32096113,"title":"Курорти східної Галичини до Першої Світової війни","created_at":"2017-03-28T08:11:06.640-07:00","url":"https://www.academia.edu/32096113/%D0%9A%D1%83%D1%80%D0%BE%D1%80%D1%82%D0%B8_%D1%81%D1%85%D1%96%D0%B4%D0%BD%D0%BE%D1%97_%D0%93%D0%B0%D0%BB%D0%B8%D1%87%D0%B8%D0%BD%D0%B8_%D0%B4%D0%BE_%D0%9F%D0%B5%D1%80%D1%88%D0%BE%D1%97_%D0%A1%D0%B2%D1%96%D1%82%D0%BE%D0%B2%D0%BE%D1%97_%D0%B2%D1%96%D0%B9%D0%BD%D0%B8?f_ri=126213","dom_id":"work_32096113","summary":"Клапчук В. Курорти східної Галичини до Першої Світової війни / В.М. Клапчук, М.В. Клапчук // Історико-культурні пам’ятки Прикарпаття та Карпат – важливі об’єкти в розвитку туризму : [Текст] : Зб. матер. ІІІ Всеукр. наук.-практ. конф. (Львів, 27 березня 2015 Р.) / МОН України, Львівський інститут економіки і туризму. – Львів : ЛІЕТ, 2015. – С. 63–70.","downloadable_attachments":[{"id":52345920,"asset_id":32096113,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":34473656,"first_name":"Mykhailo","last_name":"Klapchuk","domain_name":"lnulviv","page_name":"MykhailoKlapchuk","display_name":"Mykhailo Klapchuk","profile_url":"https://lnulviv.academia.edu/MykhailoKlapchuk?f_ri=126213","photo":"https://0.academia-photos.com/34473656/10943546/15873318/s65_mykhailo.klapchuk.jpg"},{"id":63467766,"first_name":"Володимир","last_name":"Клапчук","domain_name":"independent","page_name":"ВолодимирКлапчук","display_name":"Володимир Клапчук","profile_url":"https://independent.academia.edu/%D0%92%D0%BE%D0%BB%D0%BE%D0%B4%D0%B8%D0%BC%D0%B8%D1%80%D0%9A%D0%BB%D0%B0%D0%BF%D1%87%D1%83%D0%BA?f_ri=126213","photo":"/images/s65_no_pic.png"}],"research_interests":[{"id":128,"name":"History","url":"https://www.academia.edu/Documents/in/History?f_ri=126213","nofollow":false},{"id":21999,"name":"Ukraine (History)","url":"https://www.academia.edu/Documents/in/Ukraine_History_?f_ri=126213","nofollow":false},{"id":46989,"name":"Ukraine","url":"https://www.academia.edu/Documents/in/Ukraine?f_ri=126213","nofollow":false},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_31101877" data-work_id="31101877" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/31101877/_Please_write_a_great_online_review_for_my_hotel_Guests_reactions_to_solicited_reviews">" Please write a (great) online review for my hotel! " Guests' reactions to solicited reviews</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_31101877" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological reactance and investigates guests' attitudinal and behavioral reactions to received solicitations. Evidence collected from a sample of Italian travelers indicates that soliciting reviews has both benefits and drawbacks: It increases the number of reviews for the business, but it also irritates a significant share of guests. Particularly high levels of irritation arise when a business explicitly asks its guests to write positive reviews. The implications of these findings for the reputation management strategy of hospitality businesses are discussed.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/31101877" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="70e3936826111cdd7195ea261caff22c" rel="nofollow" data-download="{"attachment_id":51537148,"asset_id":31101877,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/51537148/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="59093103" href="https://unibg.academia.edu/FrancescaMagno">Francesca Magno</a><script data-card-contents-for-user="59093103" type="text/json">{"id":59093103,"first_name":"Francesca","last_name":"Magno","domain_name":"unibg","page_name":"FrancescaMagno","display_name":"Francesca Magno","profile_url":"https://unibg.academia.edu/FrancescaMagno?f_ri=126213","photo":"https://0.academia-photos.com/59093103/15469485/16084939/s65_francesca.magno.jpg"}</script></span></span></li><li class="js-paper-rank-work_31101877 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="31101877"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 31101877, container: ".js-paper-rank-work_31101877", }); });</script></li><li class="js-percentile-work_31101877 InlineList-item InlineList-item--bordered hidden u-tcGrayDark"><span class="percentile-widget hidden"><span class="u-mr2x percentile-widget" style="display: none">•</span><span class="u-mr2x work-percentile"></span></span><script>$(function () { var workId = 31101877; window.Academia.workPercentilesFetcher.queue(workId, function (percentileText) { var container = $(".js-percentile-work_31101877"); container.find('.work-percentile').text(percentileText.charAt(0).toUpperCase() + percentileText.slice(1)); container.find('.percentile-widget').show(); container.find('.percentile-widget').removeClass('hidden'); }); });</script></li><li class="js-view-count-work_31101877 InlineList-item InlineList-item--bordered hidden"><div><span><span class="js-view-count view-count u-mr2x" data-work-id="31101877"><i class="fa fa-spinner fa-spin"></i></span><script>$(function () { var workId = 31101877; window.Academia.workViewCountsFetcher.queue(workId, function (count) { var description = window.$h.commaizeInt(count) + " " + window.$h.pluralize(count, 'View'); $(".js-view-count[data-work-id=31101877]").text(description); $(".js-view-count-work_31101877").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_31101877").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="31101877"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">19</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="942" href="https://www.academia.edu/Documents/in/Tourism_Marketing">Tourism Marketing</a>, <script data-card-contents-for-ri="942" type="text/json">{"id":942,"name":"Tourism Marketing","url":"https://www.academia.edu/Documents/in/Tourism_Marketing?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="2729" href="https://www.academia.edu/Documents/in/Hospitality_Studies">Hospitality Studies</a>, <script data-card-contents-for-ri="2729" type="text/json">{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="6425" href="https://www.academia.edu/Documents/in/User-Generated_Content">User-Generated Content</a>, <script data-card-contents-for-ri="6425" type="text/json">{"id":6425,"name":"User-Generated Content","url":"https://www.academia.edu/Documents/in/User-Generated_Content?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="9246" href="https://www.academia.edu/Documents/in/Social_Media">Social Media</a><script data-card-contents-for-ri="9246" type="text/json">{"id":9246,"name":"Social Media","url":"https://www.academia.edu/Documents/in/Social_Media?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=31101877]'), work: {"id":31101877,"title":"\" Please write a (great) online review for my hotel! \" Guests' reactions to solicited reviews","created_at":"2017-01-28T05:58:41.760-08:00","url":"https://www.academia.edu/31101877/_Please_write_a_great_online_review_for_my_hotel_Guests_reactions_to_solicited_reviews?f_ri=126213","dom_id":"work_31101877","summary":"With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological reactance and investigates guests' attitudinal and behavioral reactions to received solicitations. Evidence collected from a sample of Italian travelers indicates that soliciting reviews has both benefits and drawbacks: It increases the number of reviews for the business, but it also irritates a significant share of guests. Particularly high levels of irritation arise when a business explicitly asks its guests to write positive reviews. The implications of these findings for the reputation management strategy of hospitality businesses are discussed.","downloadable_attachments":[{"id":51537148,"asset_id":31101877,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":59093103,"first_name":"Francesca","last_name":"Magno","domain_name":"unibg","page_name":"FrancescaMagno","display_name":"Francesca Magno","profile_url":"https://unibg.academia.edu/FrancescaMagno?f_ri=126213","photo":"https://0.academia-photos.com/59093103/15469485/16084939/s65_francesca.magno.jpg"}],"research_interests":[{"id":942,"name":"Tourism Marketing","url":"https://www.academia.edu/Documents/in/Tourism_Marketing?f_ri=126213","nofollow":false},{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213","nofollow":false},{"id":6425,"name":"User-Generated Content","url":"https://www.academia.edu/Documents/in/User-Generated_Content?f_ri=126213","nofollow":false},{"id":9246,"name":"Social Media","url":"https://www.academia.edu/Documents/in/Social_Media?f_ri=126213","nofollow":false},{"id":9538,"name":"Consumer Behavior","url":"https://www.academia.edu/Documents/in/Consumer_Behavior?f_ri=126213"},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213"},{"id":36846,"name":"Social Media Marketing","url":"https://www.academia.edu/Documents/in/Social_Media_Marketing?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":100901,"name":"Ewom","url":"https://www.academia.edu/Documents/in/Ewom?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":137198,"name":"Reactance Theory","url":"https://www.academia.edu/Documents/in/Reactance_Theory?f_ri=126213"},{"id":195978,"name":"Hospitality Industry Research (Hotel)","url":"https://www.academia.edu/Documents/in/Hospitality_Industry_Research_Hotel_?f_ri=126213"},{"id":241415,"name":"Social Media, Complaint Management, Online Reviews","url":"https://www.academia.edu/Documents/in/Social_Media_Complaint_Management_Online_Reviews?f_ri=126213"},{"id":267151,"name":"Hotel and Restaurant Management","url":"https://www.academia.edu/Documents/in/Hotel_and_Restaurant_Management?f_ri=126213"},{"id":332698,"name":"Online Consumer Reviews","url":"https://www.academia.edu/Documents/in/Online_Consumer_Reviews?f_ri=126213"},{"id":868833,"name":"Tripadvisor","url":"https://www.academia.edu/Documents/in/Tripadvisor?f_ri=126213"},{"id":1139905,"name":"Irritation","url":"https://www.academia.edu/Documents/in/Irritation?f_ri=126213"},{"id":1482015,"name":"Psychological Reactance","url":"https://www.academia.edu/Documents/in/Psychological_Reactance?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_81382366" data-work_id="81382366" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/81382366/Hospitality_practices_as_sustainable_development_An_empirical_study_of_their_impact_on_hotel_customer_satisfaction">Hospitality practices as sustainable development: An empirical study of their impact on hotel customer satisfaction</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">The adoption of practices of hospitality as a sustainable development is meant to limit the negative impacts of this business’s activities of hotels on natural and social environments, and to increase its bene?t to tourism and the... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_81382366" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">The adoption of practices of hospitality as a sustainable development is meant to limit the negative impacts of this business’s activities of hotels on natural and social environments, and to increase its bene?t to tourism and the population. This research aims to address the following research questions: What are the antecedents of customer satisfaction in the hospitality industry those practices adopted by hotels? In particular, does customer satisfaction toward these practices vary by the kind’s hotel? Through a survey of 155 customers in seven hotels located in the province of Santos/SP, it was found that customer satisfaction is positively in?uenced by the adoption of practices of hospitality’s hotel, and the level of customer satisfaction varies according to the hotel’s size.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/81382366" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="74aee52bcbca29d691fe92ae9ae02b78" rel="nofollow" data-download="{"attachment_id":87444171,"asset_id":81382366,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/87444171/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="40613583" href="https://independent.academia.edu/PozoHamilton">Hamilton Pozo</a><script data-card-contents-for-user="40613583" type="text/json">{"id":40613583,"first_name":"Hamilton","last_name":"Pozo","domain_name":"independent","page_name":"PozoHamilton","display_name":"Hamilton Pozo","profile_url":"https://independent.academia.edu/PozoHamilton?f_ri=126213","photo":"https://0.academia-photos.com/40613583/11069076/12352386/s65_hamilton.pozo.jpg"}</script></span></span></li><li class="js-paper-rank-work_81382366 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="81382366"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 81382366, container: ".js-paper-rank-work_81382366", }); 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$(".js-view-count[data-work-id=81382366]").text(description); $(".js-view-count-work_81382366").attr('title', description).tooltip(); }); });</script></span><script>$(function() { $(".js-view-count-work_81382366").removeClass('hidden') })</script></div></li><li class="InlineList-item u-positionRelative" style="max-width: 250px"><div class="u-positionAbsolute" data-has-card-for-ri-list="81382366"><i class="fa fa-tag InlineList-item-icon u-positionRelative"></i>  <a class="InlineList-item-text u-positionRelative">19</a>  </div><span class="InlineList-item-text u-textTruncate u-pl10x"><a class="InlineList-item-text" data-has-card-for-ri="26" href="https://www.academia.edu/Documents/in/Business">Business</a>, <script data-card-contents-for-ri="26" type="text/json">{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="724" href="https://www.academia.edu/Documents/in/Economics">Economics</a>, <script data-card-contents-for-ri="724" type="text/json">{"id":724,"name":"Economics","url":"https://www.academia.edu/Documents/in/Economics?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="909" href="https://www.academia.edu/Documents/in/Tourism_Studies">Tourism Studies</a>, <script data-card-contents-for-ri="909" type="text/json">{"id":909,"name":"Tourism Studies","url":"https://www.academia.edu/Documents/in/Tourism_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="942" href="https://www.academia.edu/Documents/in/Tourism_Marketing">Tourism Marketing</a><script data-card-contents-for-ri="942" type="text/json">{"id":942,"name":"Tourism Marketing","url":"https://www.academia.edu/Documents/in/Tourism_Marketing?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=81382366]'), work: {"id":81382366,"title":"Hospitality practices as sustainable development: An empirical study of their impact on hotel customer satisfaction","created_at":"2022-06-13T05:41:00.616-07:00","url":"https://www.academia.edu/81382366/Hospitality_practices_as_sustainable_development_An_empirical_study_of_their_impact_on_hotel_customer_satisfaction?f_ri=126213","dom_id":"work_81382366","summary":"The adoption of practices of hospitality as a sustainable development is meant to limit the negative impacts of this business’s activities of hotels on natural and social environments, and to increase its bene?t to tourism and the population. This research aims to address the following research questions: What are the antecedents of customer satisfaction in the hospitality industry those practices adopted by hotels? In particular, does customer satisfaction toward these practices vary by the kind’s hotel? Through a survey of 155 customers in seven hotels located in the province of Santos/SP, it was found that customer satisfaction is positively in?uenced by the adoption of practices of hospitality’s hotel, and the level of customer satisfaction varies according to the hotel’s size.","downloadable_attachments":[{"id":87444171,"asset_id":81382366,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":40613583,"first_name":"Hamilton","last_name":"Pozo","domain_name":"independent","page_name":"PozoHamilton","display_name":"Hamilton Pozo","profile_url":"https://independent.academia.edu/PozoHamilton?f_ri=126213","photo":"https://0.academia-photos.com/40613583/11069076/12352386/s65_hamilton.pozo.jpg"}],"research_interests":[{"id":26,"name":"Business","url":"https://www.academia.edu/Documents/in/Business?f_ri=126213","nofollow":false},{"id":724,"name":"Economics","url":"https://www.academia.edu/Documents/in/Economics?f_ri=126213","nofollow":false},{"id":909,"name":"Tourism Studies","url":"https://www.academia.edu/Documents/in/Tourism_Studies?f_ri=126213","nofollow":false},{"id":942,"name":"Tourism Marketing","url":"https://www.academia.edu/Documents/in/Tourism_Marketing?f_ri=126213","nofollow":false},{"id":943,"name":"Tourism Management","url":"https://www.academia.edu/Documents/in/Tourism_Management?f_ri=126213"},{"id":2729,"name":"Hospitality Studies","url":"https://www.academia.edu/Documents/in/Hospitality_Studies?f_ri=126213"},{"id":4524,"name":"Sustainable Development","url":"https://www.academia.edu/Documents/in/Sustainable_Development?f_ri=126213"},{"id":14396,"name":"Sustainable Tourism","url":"https://www.academia.edu/Documents/in/Sustainable_Tourism?f_ri=126213"},{"id":18845,"name":"Environmental Sustainability","url":"https://www.academia.edu/Documents/in/Environmental_Sustainability?f_ri=126213"},{"id":22656,"name":"Hospitality","url":"https://www.academia.edu/Documents/in/Hospitality?f_ri=126213"},{"id":43883,"name":"Tourism","url":"https://www.academia.edu/Documents/in/Tourism?f_ri=126213"},{"id":81104,"name":"Tourism and Hotel Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hotel_Management?f_ri=126213"},{"id":91380,"name":"Hotel Management","url":"https://www.academia.edu/Documents/in/Hotel_Management?f_ri=126213"},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213"},{"id":270888,"name":"Tourism and Hospitality Management","url":"https://www.academia.edu/Documents/in/Tourism_and_Hospitality_Management?f_ri=126213"},{"id":931843,"name":"Tourism Sustainability","url":"https://www.academia.edu/Documents/in/Tourism_Sustainability?f_ri=126213"},{"id":1208617,"name":"Sustainability","url":"https://www.academia.edu/Documents/in/Sustainability?f_ri=126213"},{"id":1262477,"name":"Travel Tourism","url":"https://www.academia.edu/Documents/in/Travel_Tourism?f_ri=126213"},{"id":2563533,"name":"Universidade do Algarve","url":"https://www.academia.edu/Documents/in/Universidade_do_Algarve?f_ri=126213"}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_9558833" data-work_id="9558833" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/9558833/An_Analysis_of_CSR_Activities_in_the_Lodging_Industry_Sun_Young_Park">An Analysis of CSR Activities in the Lodging Industry Sun-Young Park</a></div></div><div class="u-pb4x u-mt3x"></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/9558833" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="ee79ba441c1a780af57d9d8b69d9b95a" rel="nofollow" data-download="{"attachment_id":35776603,"asset_id":9558833,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/35776603/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i 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href="https://www.academia.edu/Documents/in/Business_Ethics">Business Ethics</a>, <script data-card-contents-for-ri="46" type="text/json">{"id":46,"name":"Business Ethics","url":"https://www.academia.edu/Documents/in/Business_Ethics?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="909" href="https://www.academia.edu/Documents/in/Tourism_Studies">Tourism Studies</a>, <script data-card-contents-for-ri="909" type="text/json">{"id":909,"name":"Tourism Studies","url":"https://www.academia.edu/Documents/in/Tourism_Studies?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="1452" href="https://www.academia.edu/Documents/in/Corporate_Social_Responsibility">Corporate Social Responsibility</a>, <script data-card-contents-for-ri="1452" type="text/json">{"id":1452,"name":"Corporate Social 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})();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_72840987" data-work_id="72840987" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/72840987/Hospitality_practices_as_sustainable_development_An_empirical_study_of_their_impact_on_hotel_customer_satisfaction">Hospitality practices as sustainable development: An empirical study of their impact on hotel customer satisfaction</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Práticas de hospitalidade como fator de desenvolvimento sustentável: um estudo empírico do seu impacto na satisfação dos clientes de hotéis Abstract The adoption of hospitality practices as sustainable development seeks to limit the... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_72840987" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Práticas de hospitalidade como fator de desenvolvimento sustentável: um estudo empírico do seu impacto na satisfação dos clientes de hotéis Abstract The adoption of hospitality practices as sustainable development seeks to limit the negative impacts of hotels&#39; business activities on natural and social environments and to increase the benefits to tourism as a whole and to the surrounding population. The objective of this research is to identify the antecedents of customer satisfaction for different types of hotels. To meet this goal, the following research questions were addressed. What are the antecedents of customer satisfaction in the hospitality industry for hotel practices as sustainable development? In particular, does customer satisfaction with these practices vary by the kind of hotel? Through a survey of 473 customers staying in seven hotels located in the province of Santos, Sao Paulo, it was found that customer satisfaction is positively influenced by hotels&#39; adopt...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/72840987" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="26fdaa8cc082435d7d81e68ea3a3ee32" rel="nofollow" data-download="{"attachment_id":81605660,"asset_id":72840987,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/81605660/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="40613583" href="https://independent.academia.edu/PozoHamilton">Hamilton Pozo</a><script data-card-contents-for-user="40613583" type="text/json">{"id":40613583,"first_name":"Hamilton","last_name":"Pozo","domain_name":"independent","page_name":"PozoHamilton","display_name":"Hamilton Pozo","profile_url":"https://independent.academia.edu/PozoHamilton?f_ri=126213","photo":"https://0.academia-photos.com/40613583/11069076/12352386/s65_hamilton.pozo.jpg"}</script></span></span></li><li class="js-paper-rank-work_72840987 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="72840987"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 72840987, container: ".js-paper-rank-work_72840987", }); 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business activities on natural and social environments and to increase the benefits to tourism as a whole and to the surrounding population. 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It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_27996892" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Preface Training Managers Manual strikes a balance between research and real practices. It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. It provides Training Managers with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. To help employees better understand the relationship between the main elements of the book This edition is updated with new material on coaching in a crisis and leadership for a difficult future. training managers manual is the bible of the industry and very much the definitive work that all coaches stand on. This new edition explains clearly and in-depth how to unlock people s potential to maximize their performance Contains the eponymous GROW model (Goals, Reality, Options, Will), now established as the basis for coaching professionals. Clear, concise, hands-on and reader-friendly, this is a coaching guide written in a coaching style. It digs deep into the roots of coaching, particularly transpersonal psychology, a useful model for personal development and in-depth coaching. There are new coaching questions and fresh chapters on emotional intelligence and high-performance leadership. Whitmore also considers the future of coaching and its role in the transformation of learning and workplace relationships, as well as illustrating how coaching can help in a crisis.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/27996892" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="898c56d85fb189afd5170810fa52c97f" rel="nofollow" data-download="{"attachment_id":48302926,"asset_id":27996892,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/48302926/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="11045165" href="https://independent.academia.edu/GajananShirkeAuthormih">Gajanan Shirke Author-mih</a><script data-card-contents-for-user="11045165" type="text/json">{"id":11045165,"first_name":"Gajanan","last_name":"Shirke Author-mih","domain_name":"independent","page_name":"GajananShirkeAuthormih","display_name":"Gajanan Shirke Author-mih","profile_url":"https://independent.academia.edu/GajananShirkeAuthormih?f_ri=126213","photo":"https://0.academia-photos.com/11045165/3327967/3915947/s65_gajanan.shirke_author-mih.jpg"}</script></span></span></li><li class="js-paper-rank-work_27996892 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="27996892"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 27996892, container: ".js-paper-rank-work_27996892", }); 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It provides students with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. It provides Training Managers with a solid background in the fundamentals of training and development such as needs assessment, transfer of training, learning environment design, methods, and evaluation. To help employees better understand the relationship between the main elements of the book This edition is updated with new material on coaching in a crisis and leadership for a difficult future. training managers manual is the bible of the industry and very much the definitive work that all coaches stand on. This new edition explains clearly and in-depth how to unlock people s potential to maximize their performance Contains the eponymous GROW model (Goals, Reality, Options, Will), now established as the basis for coaching professionals. Clear, concise, hands-on and reader-friendly, this is a coaching guide written in a coaching style. It digs deep into the roots of coaching, particularly transpersonal psychology, a useful model for personal development and in-depth coaching. There are new coaching questions and fresh chapters on emotional intelligence and high-performance leadership. Whitmore also considers the future of coaching and its role in the transformation of learning and workplace relationships, as well as illustrating how coaching can help in a crisis.","downloadable_attachments":[{"id":48302926,"asset_id":27996892,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":11045165,"first_name":"Gajanan","last_name":"Shirke Author-mih","domain_name":"independent","page_name":"GajananShirkeAuthormih","display_name":"Gajanan Shirke Author-mih","profile_url":"https://independent.academia.edu/GajananShirkeAuthormih?f_ri=126213","photo":"https://0.academia-photos.com/11045165/3327967/3915947/s65_gajanan.shirke_author-mih.jpg"}],"research_interests":[{"id":2241,"name":"Training and Supervision","url":"https://www.academia.edu/Documents/in/Training_and_Supervision?f_ri=126213","nofollow":false},{"id":3023,"name":"Training and 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itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/23921408/Energy_conservation_and_retrofitting_potential_in_Hellenic_hotels">Energy conservation and retrofitting potential in Hellenic hotels</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Energy consumption data from 158 Hellenic hotels and estimated energy savings that result from the use of practical retrofitting techniques, materials and new energy efficient systems are presented. The data were collected during an... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_23921408" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Energy consumption data from 158 Hellenic hotels and estimated energy savings that result from the use of practical retrofitting techniques, materials and new energy efficient systems are presented. The data were collected during an extensive energy audit of buildings that was carried out in Hellas, within the frame of a National Energy Programme sponsored by the CEC VALOREN Programme, for energy conservation in buildings. During this short monitoring campaign and on-site visits of a trained panel of engineers to each building, all information related to the building’s construction, heating, cooling and lighting systems, and all other mechanical and electrical systems, was collected. The main results and energy characteristics of cooling, heating and lighting on energy consumption and performance are discussed. The annual average total energy consumption in hotels is 273 kWh/m², one of the highest among all categories of buildings. Several scenarios for possible interventions to the building’s outer envelope, heating, cooling and lighting systems are proposed and evaluated, in order to assess the effectiveness of various energy conservation techniques. Based on the results from several simulations, it is concluded that it is possible to reach an overall 20% energy conservation.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/23921408" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="f8bc7a1c042804d74215a83dabd2570c" rel="nofollow" data-download="{"attachment_id":61147219,"asset_id":23921408,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/61147219/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="46213110" href="https://ntua.academia.edu/AGaglia">Athina G Gaglia</a><script data-card-contents-for-user="46213110" type="text/json">{"id":46213110,"first_name":"Athina","last_name":"Gaglia","domain_name":"ntua","page_name":"AGaglia","display_name":"Athina G Gaglia","profile_url":"https://ntua.academia.edu/AGaglia?f_ri=126213","photo":"https://0.academia-photos.com/46213110/12235030/13624684/s65_a..gaglia.jpg"}</script></span></span><span class="u-displayInlineBlock InlineList-item-text"> and <span class="u-textDecorationUnderline u-clickable InlineList-item-text js-work-more-authors-23921408">+1</span><div class="hidden js-additional-users-23921408"><div><span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a href="https://independent.academia.edu/ElenaDascalaki">Elena Dascalaki</a></span></div></div></span><script>(function(){ var popoverSettings = { el: $('.js-work-more-authors-23921408'), placement: 'bottom', hide_delay: 200, html: true, content: function(){ return $('.js-additional-users-23921408').html(); 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The data were collected during an extensive energy audit of buildings that was carried out in Hellas, within the frame of a National Energy Programme sponsored by the CEC VALOREN Programme, for energy conservation in buildings. During this short monitoring campaign and on-site visits of a trained panel of engineers to each building, all information related to the building’s construction, heating, cooling and lighting systems, and all other mechanical and electrical systems, was collected. The main results and energy characteristics of cooling, heating and lighting on energy consumption and performance are discussed. The annual average total energy consumption in hotels is 273 kWh/m², one of the highest among all categories of buildings. Several scenarios for possible interventions to the building’s outer envelope, heating, cooling and lighting systems are proposed and evaluated, in order to assess the effectiveness of various energy conservation techniques. Based on the results from several simulations, it is concluded that it is possible to reach an overall 20% energy conservation.","downloadable_attachments":[{"id":61147219,"asset_id":23921408,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":46213110,"first_name":"Athina","last_name":"Gaglia","domain_name":"ntua","page_name":"AGaglia","display_name":"Athina G Gaglia","profile_url":"https://ntua.academia.edu/AGaglia?f_ri=126213","photo":"https://0.academia-photos.com/46213110/12235030/13624684/s65_a..gaglia.jpg"},{"id":46189223,"first_name":"Elena","last_name":"Dascalaki","domain_name":"independent","page_name":"ElenaDascalaki","display_name":"Elena 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href="https://www.academia.edu/4815141/Mapping_the_Locational_Pattern_of_Hotels_in_Akure_Ondo_State">Mapping the Locational Pattern of Hotels in Akure, Ondo State</a></div></div><div class="u-pb4x u-mt3x"></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/4815141" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="cf92052e73ae6c5ec72ab4deae158754" rel="nofollow" data-download="{"attachment_id":32109817,"asset_id":4815141,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen 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href="https://www.academia.edu/Documents/in/Hotels">Hotels</a>, <script data-card-contents-for-ri="126213" type="text/json">{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false}</script><a class="InlineList-item-text" data-has-card-for-ri="1009312" href="https://www.academia.edu/Documents/in/Geographic_Information_Systems_GIS_">Geographic Information Systems (GIS)</a><script data-card-contents-for-ri="1009312" type="text/json">{"id":1009312,"name":"Geographic Information Systems (GIS)","url":"https://www.academia.edu/Documents/in/Geographic_Information_Systems_GIS_?f_ri=126213","nofollow":false}</script></span></li><script>(function(){ if (true) { new Aedu.ResearchInterestListCard({ el: $('*[data-has-card-for-ri-list=4815141]'), work: {"id":4815141,"title":"Mapping the Locational Pattern of Hotels in Akure, Ondo 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Journals","profile_url":"https://independent.academia.edu/iosrjournals?f_ri=126213","photo":"https://0.academia-photos.com/2594470/1482486/33690215/s65_iosr.journals.png"}],"research_interests":[{"id":1750,"name":"Assessment","url":"https://www.academia.edu/Documents/in/Assessment?f_ri=126213","nofollow":false},{"id":74033,"name":"Mapping","url":"https://www.academia.edu/Documents/in/Mapping?f_ri=126213","nofollow":false},{"id":126213,"name":"Hotels","url":"https://www.academia.edu/Documents/in/Hotels?f_ri=126213","nofollow":false},{"id":1009312,"name":"Geographic Information Systems (GIS)","url":"https://www.academia.edu/Documents/in/Geographic_Information_Systems_GIS_?f_ri=126213","nofollow":false}]}, }) } })();</script></ul></li></ul></div></div><div class="u-borderBottom1 u-borderColorGrayLighter"><div class="clearfix u-pv7x u-mb0x js-work-card work_28042855" data-work_id="28042855" itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/28042855/Hotel_Owners_Manual_Exploring_better_ways_to_open_and_run_new_hotels_Preface">Hotel Owners Manual " Exploring better ways to open and run new hotels " Preface</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">n view of the exponential growth, now is the time to help the hotel industry transform itself and embrace project management as a strategic competence. Hotel Owners Manual is for those who manage hotel opening projects, including hotel... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_28042855" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">n view of the exponential growth, now is the time to help the hotel industry transform itself and embrace project management as a strategic competence. Hotel Owners Manual  is for those who manage hotel opening projects, including hotel project developers, hotel management company Head, hotel owners and asset managers, hotel vendors…all the way to hotel educational institutions. It explains that the traditional approaches to opening new hotels do not work efficiently, cause delay after delay, and cannot be scaled, thus new, more effective strategies are required.<br /><br /> Book reveals the enormous opportunity available to hotel owners, operators, and their professional advisors by adopting the formal project management practices <br /><br />The Indian hotel industry is experiencing unprecedented growth. Over the next Ten years, without a project and operations management approach, this will not be possible. In this book, author Gajanan Shirke-MIH considers the plans for future hotel operation in India, illustrate the scale of the problem, analyzes why traditional approaches will not be able to facilitate, and why project management methodologies are the best way forward.<br /><br />Hotel Owners Manual will help you build a foundation for success in meeting deadlines for the hospitality industry, development.</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/28042855" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="b5aafa284e0b97cf50373dd86e02f36f" rel="nofollow" data-download="{"attachment_id":48352289,"asset_id":28042855,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/48352289/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="11045165" href="https://independent.academia.edu/GajananShirkeAuthormih">Gajanan Shirke Author-mih</a><script data-card-contents-for-user="11045165" type="text/json">{"id":11045165,"first_name":"Gajanan","last_name":"Shirke Author-mih","domain_name":"independent","page_name":"GajananShirkeAuthormih","display_name":"Gajanan Shirke Author-mih","profile_url":"https://independent.academia.edu/GajananShirkeAuthormih?f_ri=126213","photo":"https://0.academia-photos.com/11045165/3327967/3915947/s65_gajanan.shirke_author-mih.jpg"}</script></span></span></li><li class="js-paper-rank-work_28042855 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="28042855"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 28042855, container: ".js-paper-rank-work_28042855", }); 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Hotel Owners Manual is for those who manage hotel opening projects, including hotel project developers, hotel management company Head, hotel owners and asset managers, hotel vendors…all the way to hotel educational institutions. It explains that the traditional approaches to opening new hotels do not work efficiently, cause delay after delay, and cannot be scaled, thus new, more effective strategies are required.\n\n Book reveals the enormous opportunity available to hotel owners, operators, and their professional advisors by adopting the formal project management practices \n\nThe Indian hotel industry is experiencing unprecedented growth. Over the next Ten years, without a project and operations management approach, this will not be possible. In this book, author Gajanan Shirke-MIH considers the plans for future hotel operation in India, illustrate the scale of the problem, analyzes why traditional approaches will not be able to facilitate, and why project management methodologies are the best way forward.\n\nHotel Owners Manual will help you build a foundation for success in meeting deadlines for the hospitality industry, development.\n\n","downloadable_attachments":[{"id":48352289,"asset_id":28042855,"asset_type":"Work","always_allow_download":false}],"ordered_authors":[{"id":11045165,"first_name":"Gajanan","last_name":"Shirke Author-mih","domain_name":"independent","page_name":"GajananShirkeAuthormih","display_name":"Gajanan Shirke Author-mih","profile_url":"https://independent.academia.edu/GajananShirkeAuthormih?f_ri=126213","photo":"https://0.academia-photos.com/11045165/3327967/3915947/s65_gajanan.shirke_author-mih.jpg"}],"research_interests":[{"id":2241,"name":"Training and 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itemscope="itemscope" itemtype="https://schema.org/ScholarlyArticle"><div class="header"><div class="title u-fontSerif u-fs22 u-lineHeight1_3"><a class="u-tcGrayDarkest js-work-link" href="https://www.academia.edu/72114494/Hospitality_practices_as_sustainable_development_An_empirical_study_of_their_impact_on_hotel_customer_satisfaction">Hospitality practices as sustainable development: An empirical study of their impact on hotel customer satisfaction</a></div></div><div class="u-pb4x u-mt3x"><div class="summary u-fs14 u-fw300 u-lineHeight1_5 u-tcGrayDarkest"><div class="summarized">Práticas de hospitalidade como fator de desenvolvimento sustentável: um estudo empírico do seu impacto na satisfação dos clientes de hotéis Abstract The adoption of hospitality practices as sustainable development seeks to limit the... <a class="more_link u-tcGrayDark u-linkUnstyled" data-container=".work_72114494" data-show=".complete" data-hide=".summarized" data-more-link-behavior="true" href="#">more</a></div><div class="complete hidden">Práticas de hospitalidade como fator de desenvolvimento sustentável: um estudo empírico do seu impacto na satisfação dos clientes de hotéis Abstract The adoption of hospitality practices as sustainable development seeks to limit the negative impacts of hotels&#39; business activities on natural and social environments and to increase the benefits to tourism as a whole and to the surrounding population. The objective of this research is to identify the antecedents of customer satisfaction for different types of hotels. To meet this goal, the following research questions were addressed. What are the antecedents of customer satisfaction in the hospitality industry for hotel practices as sustainable development? In particular, does customer satisfaction with these practices vary by the kind of hotel? Through a survey of 473 customers staying in seven hotels located in the province of Santos, Sao Paulo, it was found that customer satisfaction is positively influenced by hotels&#39; adopt...</div></div></div><ul class="InlineList u-ph0x u-fs13"><li class="InlineList-item logged_in_only"><div class="share_on_academia_work_button"><a class="academia_share Button Button--inverseBlue Button--sm js-bookmark-button" data-academia-share="Work/72114494" data-share-source="work_strip" data-spinner="small_white_hide_contents"><i class="fa fa-plus"></i><span class="work-strip-link-text u-ml1x" data-content="button_text">Bookmark</span></a></div></li><li class="InlineList-item"><div class="download"><a id="05a1b9bd263364a594c7a58ff47325b3" rel="nofollow" data-download="{"attachment_id":81174455,"asset_id":72114494,"asset_type":"Work","always_allow_download":false,"track":null,"button_location":"work_strip","source":null,"hide_modal":null}" class="Button Button--sm Button--inverseGreen js-download-button prompt_button doc_download" href="https://www.academia.edu/attachments/81174455/download_file?st=MTczMjczMzY3MCw4LjIyMi4yMDguMTQ2&s=work_strip"><i class="fa fa-arrow-circle-o-down fa-lg"></i><span class="u-textUppercase u-ml1x" data-content="button_text">Download</span></a></div></li><li class="InlineList-item"><ul class="InlineList InlineList--bordered u-ph0x"><li class="InlineList-item InlineList-item--bordered"><span class="InlineList-item-text">by <span itemscope="itemscope" itemprop="author" itemtype="https://schema.org/Person"><a class="u-tcGrayDark u-fw700" data-has-card-for-user="83479290" href="https://ceeteps.academia.edu/HPozo">Hamilton Pozo</a><script data-card-contents-for-user="83479290" type="text/json">{"id":83479290,"first_name":"Hamilton","last_name":"Pozo","domain_name":"ceeteps","page_name":"HPozo","display_name":"Hamilton Pozo","profile_url":"https://ceeteps.academia.edu/HPozo?f_ri=126213","photo":"/images/s65_no_pic.png"}</script></span></span></li><li class="js-paper-rank-work_72114494 InlineList-item InlineList-item--bordered hidden"><span class="js-paper-rank-view hidden u-tcGrayDark" data-paper-rank-work-id="72114494"><i class="u-m1x fa fa-bar-chart"></i><strong class="js-paper-rank"></strong></span><script>$(function() { new Works.PaperRankView({ workId: 72114494, container: ".js-paper-rank-work_72114494", }); 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