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class="globalnav-item globalnav-item-mac globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/fi/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 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data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 8.454h1.008v-6.316h-1.008zm-.199-8.237c0-.387.316-.704.703-.704s.703.317.703.704c0 .386-.316.703-.703.703s-.703-.317-.703-.703z"></path></svg></span><span class="globalnav-link-text">iPad</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/fi/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 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href="https://www.apple.com/fi/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch" data-autom="gn_watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"> <path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 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class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/fi/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 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8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/fi/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV ja Koti" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 52 44" width="52" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9754 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm9.6919.3105c0 1.3008-.6094 1.8574-1.9336 1.8574h-.1758v-.8613h.1523c.7148 0 .9492-.2812.9492-.9785v-6.6445h1.0078v6.6269zm-1.1953-8.5488c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm2.6221 6.4688c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.324h-.9609v-.9316h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246-.0001-2.1328-.7266-2.1328-1.8809zm4.125-.586v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0002 1.8047-.6795 1.8047-1.5819zm6.1465 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d="M1.4042,17.5449H2.5116l2.4844,7.09H5.09l2.4844-7.09H8.6815L5.5644,26H4.5214Zm8.3467.2168a.7031.7031,0,1,1,.7031.7031A.7052.7052,0,0,1,9.7509,17.7617Zm.1875,1.9219h1.02V26h-1.02Zm2.6572-1.9219a.7032.7032,0,1,1,.7031.7031A.7052.7052,0,0,1,12.5956,17.7617Zm.1875,1.9219h1.02V26h-1.02Zm2.8809-2.5078h1.0195v3.457h.0937a1.856,1.856,0,0,1,1.84-1.0605,2.059,2.059,0,0,1,2.209,2.3379V26h-1.02V22.1562c0-1.1367-.4687-1.6816-1.4765-1.6816a1.5978,1.5978,0,0,0-1.6465,1.7871V26H15.664Zm6.5654,5.6719v-.0118c0-1.98,1.043-3.2636,2.6484-3.2636A2.1729,2.1729,0,0,1,26.8466,20.68H26.94V17.1758h1.02V26H26.94V24.9922h-.0937a2.16,2.16,0,0,1-1.9688,1.1191C23.2782,26.1113,22.2294,24.8164,22.2294,22.8477Zm4.7344,0v-.0118c0-1.4589-.7032-2.3613-1.8516-2.3613-1.1543,0-1.84.8906-1.84,2.3613v.0118c0,1.4707.6855,2.3613,1.84,2.3613C26.2606,25.209,26.9638,24.3066,26.9638,22.8477Zm2.5166.0175v-.0058c0-1.9512,1.1133-3.2871,2.83-3.2871s2.76,1.2773,2.76,3.164v.3985H30.5233a1.8506,1.8506,0,0,0,1.875,2.0683,1.6287,1.6287,0,0,0,1.5528-.7851l.0234-.0528h1.02l-.0117.0469a2.5153,2.5153,0,0,1-2.6074,1.6992C30.57,26.1113,29.48,24.8457,29.48,22.8652Zm1.0605-.5449h3.4922c-.1055-1.248-.7969-1.84-1.7285-1.84A1.7763,1.7763,0,0,0,30.5409,22.32Z"></path></svg></span><span 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0-1.8223-.4805-1.8223-1.6875v-3.832h-1.0195v-.8438h1.0195v-1.6348z"></path></svg></span><span class="globalnav-link-text">Lisävarusteet</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/fi/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Tuki" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 22 44" width="22" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9756 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm9.3896 0h-.9609v-.9902h-.0938c-.3164.7031-.9902 1.1016-1.957 1.1016-1.418 0-2.1563-.8438-2.1563-2.3379v-4.0898h1.0078v3.8438c0 1.1367.4219 1.6641 1.4297 1.6641 1.1133 0 1.7227-.6621 1.7227-1.7695v-3.7383h1.0078zm5.6812-6.3164h1.2363l-2.7188 2.707 2.9004 3.6094h-1.2832l-2.3672-2.959-.6035.5625v2.3965h-1.0078v-8.8242h1.0078v5.2676h.0938zm2.3174-1.9219c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1992 1.9219h1.0078v6.3164h-1.0078z"></path></svg></span><span class="globalnav-link-text">Tuki</span></span></a> </li> </ul> </div> </div> </div> </li> <li class="globalnav-item globalnav-search" data-topnav-flyout-label="Etsi apple.comista" data-analytics-title="open - search field" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" class="globalnav-link globalnav-link-search" href="/fi/search" data-topnav-flyout-trigger-regular="" data-topnav-flyout-trigger-compact="" aria-label="Etsi apple.comista" data-analytics-title="open - search field"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 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href="#topic-1">MYYNTI- JA PALAUTUSEHDOT ("EHDOT")</a></li> <li class="as-shopagreement-listitem"><a href="#topic-2">Normaali palautuskäytäntö</a></li> <li class="as-shopagreement-listitem"><a href="#topic-3">Langattomat palvelut</a></li> <li class="as-shopagreement-listitem"><a href="#topic-4">Hinnoittelu ja hinnanalennukset/hinnankorjaukset</a></li> <li class="as-shopagreement-listitem"><a href="#topic-5">Tilaus, tilauksen vahvistaminen ja tilauksen hyväksyminen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Lähetys ja toimitus</a></li> <li class="as-shopagreement-listitem"><a href="#topic-7">Applen yhden vuoden rajoitettu valmistajan takuu</a></li> <li class="as-shopagreement-listitem"><a href="#topic-8">Kuluttajansuojalain alaiset oikeudet</a></li> <li class="as-shopagreement-listitem"><a href="#topic-9">Apple Storen asiakaspalvelu</a></li> <li class="as-shopagreement-listitem"><a href="#topic-10">Vienti</a></li> <li class="as-shopagreement-listitem"><a href="#topic-11">Tuotteiden saatavuus ja rajoitukset</a></li> <li class="as-shopagreement-listitem"><a href="#topic-12">Maksut</a></li> <li class="as-shopagreement-listitem"><a href="#topic-13">Peruutuslomakemalli tuotteiden palauttamista tai palveluiden lopettamista varten</a></li> <li class="as-shopagreement-listitem"><a href="#topic-14">Kuluttajariitojen vaihtoehtoinen riidanratkaisu</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-1"> <h3 class="as-help-helpoverlaysubtitle"> MYYNTI- JA PALAUTUSEHDOT ("EHDOT") </h3> <p class="as-help-helpoverlaysummary"> Kiitos, että asioit Apple Online Storessa. Haluamme, että tuotteisiimme tutustuminen, niiden arvioiminen ja ostaminen Apple Online Storessa osoitteessa <a href="https://www.apple.com/fi/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/fi</a>, Apple Store -mobiiliapilla tai puhelimitse Apple Contact Centerin kautta sujuu mutkattomasti. Apple Online Storea, Apple Store -mobiiliappia ja Apple Contact Centeriä hoitaa Apple Distribution International Ltd., Irlannin tasavallassa sijaitseva yhtiö, jonka rekisteröity toimisto on osoitteessa Hollyhill Industrial Estate, Hollyhill, Cork, Irlanti, ja jonka rekisteröintinumero on 470672 Irlannin yritysrekisteritoimistossa (Companies Registration Office of Ireland). Jotta tekstin lukeminen olisi helpompaa, viittamme Apple Online Storeen, Apple Store -mobiiliohjelmaan ja Apple Contact Centeriin sanoilla ”Apple Store” ja Apple Distribution International Ltd. iin sanoilla ”Apple” tai ”me”. Voit ottaa yhteyttä Appleen lähettämällä postia yllä mainittuun rekisteröityyn osoitteeseen, soittamalla maksuttomaan puhelinnumeroon 0800 922 72 ma–pe 09.00-19.00 tai lähettämällä sähköpostia osoitteeseen <a href="mailto:contactus.fi@euro.apple.com">contactus.fi@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Kuten kaikkea ostosten tekemistä, myös Apple Storessa tehtyjä ostoksia koskevat tietyt ehdot. Jos ostat tuotteen Apple Storesta, sinun ja Applen välistä myyntisopimusta koskevat sekä nämä ehdot että <a href="https://apple.com/legal/privacy/en-ww" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/privacy/en-ww">tietosuojakäytäntö</a> ja <a href="https://apple.com/uk/legal/terms/site.html" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: apple.com/uk/legal/terms/site.html">käyttöehdot</a>. </p> <p class="as-help-helpoverlaysummary"> Sinun on oltava vähintään 18-vuotias tehdäksesi tilauksia Apple Storessa. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-2"> <h3 class="as-help-helpoverlaysubtitle"> Normaali palautuskäytäntö </h3> <p class="as-help-helpoverlaysummary"> Sinulla on oikeus perua tilauksesi, palauttaa tuote ja peruuttaa palvelu mistä tahansa syystä, siten kuin tämä oikeus on laissa määritelty. Jos haluat palauttaa Apple Storesta ostetun tuotteen tai lopettaa palvelun, lähetä meille tieto palautus- tai lopetusaikeestasi 14 päivän kuluessa siitä päivästä, jolloin tuote tai tuotteet siirtyivät fyysisesti sinun tai osoittamasi henkilön omistukseen, tai palvelusopimuksen tekopäivästä. Jos tilaukseen kuului useita tuotteita, lähetä meille tieto palautus- tai lopetusaikeestasi 14 päivän kuluessa siitä päivästä, jolloin tilauksen viimeinen tuote siirtyi fyysisesti sinun tai osoittamasi henkilön omistukseen. Käyttääksesi näitä oikeuksia sinun tarvitsee vain välittää meille selkeästi muotoiltu ilmoitus aikeestasi palauttaa tuote, perua tilaus tai lopettaa palvelu. Voit tehdä ilmoituksen lähettämällä tämän tekstin lopusta löytyvän mallilomakkeen tai osoitteesta <a href="/fi/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/fi/shop/account/home</a> löytyvän sähköisen lomakkeen, soittamalla maksuttomaan puhelinnumeroon 0800 922 72 tai lähettämällä sähköpostin osoitteeseen <a href="mailto:contactus.fi@euro.apple.com">contactus.fi@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Kun olet ilmoittanut meille palautusaikeestasi, palauta tuote alkuperäisen kuitin, alkuperäisen pakkauksen ja mukana toimitettujen lisävarusteiden kanssa. Kun olet ilmoittanut palautus- tai palvelusopimuksen peruutusaikeestasi, sinulla on toiset 14 päivää aikaa palauttaa tuotteet tai järjestää niiden nouto. Kun vastaanotamme tuotteen, tai jos olet toimittanut tuotteen kuljetusyhtiölle, kun vastaanotamme joko tuotteen tai todisteen siitä, että tuote on lähetetty matkaan, saat hyvityksen alkuperäisen maksutavan perusteella 14 päivän kuluessa.</p> <p class="as-help-helpoverlaysummary"> Huomaa, että seuraavia et voi palauttaa, ellei kyseessä ole viallinen tai vaatimuksia vastaamaton tuote tai palvelu: </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Sähköiset ohjelmien lataukset silloin, kun latauksen alkaessa olet ilmaissut tietoisuutesi ja hyväksyntäsi siitä, että menetät peruutusoikeuden.</li> <li class="as-help-helpoverlaylistitem">Software-Up-To-Date-ohjelman tilaukset, iTunes-lahjakortit, Apple Store -lahjakortit ja kaikki Apple Developer -tuotteet.</li> <li class="as-help-helpoverlaylistitem">Loppuun suoritetut palvelut (kuten lahjapaketointi), jos suoritusta aloitettaessa olet ilmaissut tietoisuutesi ja hyväksyntäsi siitä, että menetät peruutusoikeuden, kun palvelu on suoritettu loppuun. Jos palvelua ei ole suoritettu loppuun asti, ja olet pyytänyt palvelun aloitettavaksi 14 päivän kuluessa palvelusopimuksen tekopäivästä, sinulta veloitetaan suoritettuihin palveluihin suhteutettu summa siihen ajankohtaan saakka, jolloin olet ilmoittanut meille aikeestasi perua palvelu.</li> <li class="as-help-helpoverlaylistitem">Suljetussa pakkauksessa toimitetut ohjelmistot, joiden pakkaus on avattu.</li> </ul> <p class="as-help-helpoverlaysummary"> Jos tuote on vahingoittunut, saatamme laskea hyvityssummaa tuotteen arvon laskun verran. </p> <p class="as-help-helpoverlaysummary"> Hyvitämme kaikki tuotteeseen tai palveluun liittyvät maksamasi kulut lukuun ottamatta pikatoimituksen kuluja (kun et valinnut tavallista toimitusta). </p> <p class="as-help-helpoverlaysummary"> Yksityiskohtaiset tiedot Apple Storesta ostetun tuotteen palauttamisesta löytyvät tukisivun Palautukset ja hyvitykset -kohdasta osoitteessa <a href="/fi/shop/help/returns_refund" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/returns_refund">http://www.apple.com/fi/shop/help/returns_refund</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-3"> <h3 class="as-help-helpoverlaysubtitle"> Langattomat palvelut </h3> <p class="as-help-helpoverlaysummary"> Jotkin Applen tuotteet käyttävät langattomia palveluita, joista saattaa kertyä lisäkuluja ja jotka ovat erillisen, sinun ja langattomien palvelujen tarjoajasi välisen sopimuksen ehtojen alaisia. Pyydä lisätietoja mobiilioperaattoriltasi. Lisätietoja saat langattomien palveluiden tarjoajaltasi. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-4"> <h3 class="as-help-helpoverlaysubtitle"> Hinnoittelu ja hinnanalennukset/hinnankorjaukset </h3> <p class="as-help-helpoverlaysummary"> Apple pitää itsellään oikeuden muuttaa Apple Storessa näkyvissä olevien tuotteiden hintoja milloin vain ja korjata mahdollisia vahingosta johtuvia hinnoitteluvirheitä. Hintamuutokset eivät vaikuta tilauksiin, jotka Apple on jo hyväksynyt. Jos kyseessä on hinnoitteluvirhe, ilmoitamme sinulle virheestä ja tarjoamme mahdollisuuden joko jatkaa ostotapahtumaa oikealla hinnalla tai peruuttaa tilaus maksutta. Lisätietoa hinnoittelusta ja verotuksesta löytyy ohjesivun Maksu ja ALV -osiosta osoitteessa <a href="/fi/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/fi/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> Sen lisäksi, että sinulla on oikeus peruuttaa tilaus, palauttaa tuote tai lopettaa palvelu mistä tahansa syytä kuten yllä on kerrottu, voi sattua myös niin, että Apple laskee jonkin Apple-merkkisen tuotteen hintaa 14 päivän kuluessa siitä, kun olet vastaanottanut tuotteesi. Silloin voit soittaa Apple Storen maksuttomaan numeroon 0800 922 72 ja pyytää hyvitystä sinulta veloitetun summan ja sen hetkisen myyntihinnan erotuksen määrälle. Saadaksesi hyvityksen sinun tulee ottaa yhteyttä Appleen 14 päivän kuluessa hintamuutoksesta. Huomaa, että tähän eivät sisälly rajoitetun ajan voimassa olevat hinnanalennukset, kuten erityisten myyntitapahtumien tarjoukset. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-5"> <h3 class="as-help-helpoverlaysubtitle"> Tilaus, tilauksen vahvistaminen ja tilauksen hyväksyminen </h3> <p class="as-help-helpoverlaysummary"> Voi tilata tuotteita tai palveluita Apple Storesta osoitteessa <a href="https://www.apple.com/fi/" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/fi</a> tai Apple Store -mobiiliapilla. Lisää haluamasi tuotteet koriin ja maksa (valitsemaasi maksutapaa käyttäen) Apple ID:llä tai vieraskäyttäjänä, niin tilaamasi tuotteet lähetetään sinulle tai valitsemallesi henkilölle. Voit myös soittaa Apple Storen maksuttomaan puhelinnumeroon 0800 922 72 ma–pe 09.00-19.00, niin Applen asiantuntija auttaa sinua tilausprosessissa tuotteiden valinnasta maksutapaan. Teitpä tilauksen kummalla tavalla tahansa, sinulla on mahdollisuus tarkistaa tilauksesi ennen kuin lähetät sen. Kun olet tehnyt tilauksen, annamme sinulle verkkotilausnumeron. </p> <p class="as-help-helpoverlaysummary"> Muutaman minuutin kuluttua tilauksen tekemisestä lähetämme sinulle tilausvahvistuksen. Tilausvahvistussähköposti ei merkitse, että olemme hyväksyneet tilauksen; se on vain vahvistus tilauksen vastaanottamisesta. Sama koskee verkkotilausnumeroa. Kun olemme käsitelleet tilauksesi ja valmistelleet sen lähetystä varten, saat meiltä sähköpostin, joka sisältää tilauksen hyväksynnän ja lähetystiedot (”lähetysilmoitussähköposti”). Teemme päätöksen tilauksen hyväksymisestä täysin oman harkintamme mukaan. Koska haluamme varmistaa, että tilaamaasi tuotetta on saatavilla, emme hyväksy tilaustasi ennen kuin tuote on valmisteltu lähetystä varten. Yleensä näin tapahtuu 24 tunnin kuluessa, jos tuotetta on varastossa. Jos tuotetta ei ole varastossa, saat sähköpostin tilauksen hyväksymisestä, kun tuote on saatavilla ja se on valmisteltu lähetystä varten. Se tapahtuu joka tapauksessa viimeistään ”lähetyksen” aikatauluun kassalla merkittynä ajankohtana. Kun olemme lähettäneet ja sinä olet vastaanottanut sähköpostin tilauksen hyväksymisestä, Apple on muodostanut kanssasi sopimuksen (sopimuksen keskeiset ehdot mainitaan hyväksymissähköpostissa). Jäljellä on enää tuotteen tai tuotteiden toimitus, jonka suoritamme heti, jotta pääset nauttimaan Apple Storesta ostamistasi upeista tuotteista. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-6"> <h3 class="as-help-helpoverlaysubtitle"> Lähetys ja toimitus </h3> <p class="as-help-helpoverlaysummary"> Apple Store tarjoaa tavallisen toimituksen ja pikatoimituksen. Tavallinen toimitus on ilmainen kaikille tilauksille, joiden arvo ylittää tietyn summan. Tämän summan alle jääviin tilauksiin ja pikatoimitukseen lisätään lähetyskulut. Voimassa olevat lähetyskulut voit tarkistaa osoitteessa <a href="/fi/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/fi/shop/help/shipping_delivery</a>. Tilauksesi lähetetään, kun kaikki tilaamasi tuotteet ovat saatavilla pakettitoimitusta varten. Muualle kuin Suomen alueelle tehtyjä tilauksia ei hyväksytä eikä tuotteita toimiteta. </p> <p class="as-help-helpoverlaysummary"> Lue ohjesivujen Lähetys ja toimitus -osiosta osoitteessa <a href="/fi/shop/help/shipping_delivery" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/fi/shop/help/shipping_delivery</a> lisätietoja siitä, miten ja milloin saat Apple Storesta ostamasi tuotteet. Huomaa, että tilauksesi varsinaiseen toimitukseen voivat vaikuttaa monenlaiset Applen hallitsemattomissa olevat asiat sen jälkeen, kun tilaus lähtee tiloistamme. Ilmoitamme kuitenkin merkittävistä viivästyksistä ja teemme kanssasi yhteistyötä onnistuneen toimituksen varmistamiseksi. </p> <p class="as-help-helpoverlaysummary"> Apple huolehtii Apple Storesta ostamiesi tuotteiden lähettämisestä, mutta tuotteen tai tuotteiden katoamisen tai vahingoittumisen riski siirtyy sinulle, kun sinä tai osoittamasi henkilö saa tuotteen tai tuotteet fyysisesti haltuunsa. Tuotteen tai tuotteiden omistusoikeus siirtyy sinulle, kun kuljetusliike on noutanut tilauksen varastoltamme. Tässä vaiheessa saat lähetysilmoituksen sähköpostitse.Jos toimituksen kanssa on ongelmia, ota yhteyttä Appleen niiden ratkaisemiseksi.  </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-7"> <h3 class="as-help-helpoverlaysubtitle"> Applen yhden vuoden rajoitettu valmistajan takuu </h3> <p class="as-help-helpoverlaysummary"> <strong>Apple tarjoaa yhden vuoden rajoitetun valmistajan takuun materiaali- ja valmistusvirheiden varalta kaikille uusille Apple-merkkisille tuotteille. Sovellettavat takuuehdot ovat luettavissa osoitteessa <a href="https://www.apple.com/fi/legal/warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty">http://www.apple.com/fi/legal/warranty/</a>, ja ne ovat mukana myös Applen tuotteen pakkauksessa. Applen yhden vuoden rajoitettu valmistajan takuu ei koske tuotteita, jotka eivät ole Apple-merkkisiä, vaikka ne olisivat samassa pakkauksessa Applen tuotteiden kanssa tai myytäisiin niiden kanssa. Muilla kuin Apple-merkkisillä tuotteilla on mahdollisesti tuotteen valmistajan myöntämä valmistajan takuu – katso lisätietoja tuotteen pakkauksesta ja dokumentaatiosta. </strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-8"> <h3 class="as-help-helpoverlaysubtitle"> Kuluttajansuojalain alaiset oikeudet </h3> <p class="as-help-helpoverlaysummary"> <strong>Applen yhden vuoden rajoitettu takuu, tai muiden kuin Apple-merkkisten tuotteiden osalta tuotteen valmistajan takuu (tapauskohtaisesti), ovat erillään Suomen kuluttajansuojalain takaamista oikeuksista ja täydentävät niitä. Katso lisätietoja klikkaamalla <a href="https://www.apple.com/fi/legal/statutory-warranty" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: legal/statutory-warranty">tässä</a>.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-9"> <h3 class="as-help-helpoverlaysubtitle"> Apple Storen asiakaspalvelu </h3> <p class="as-help-helpoverlaysummary"> Jos tilauksessasi on ongelmia tai haluat tarkistaa tilauksesi tilan, voit vierailla osoitteessa <a href="/fi/shop/browse/account/home" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/fi/shop/account/home</a> tai soittaa Apple Storen maksuttomaan asiakaspalvelunumeroon 0800 922 72 ma–pe 09.00-19.00. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-10"> <h3 class="as-help-helpoverlaysubtitle"> Vienti </h3> <p class="as-help-helpoverlaysummary"> Tämä sopimus on voimassa olevien viennin sääntelyä koskevien lakien alainen. Mitään Apple Storesta ostettua tuotetta ei saa viedä toiseen maahan, jos viennin sääntelyä koskevat lait sen kieltävät. Jos aiot viedä Applen tuotteen toiseen maahan, sinun on hankittava kaikki lain vaatimat vientiluvat (tai muut viralliset luvat) etukäteen. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-11"> <h3 class="as-help-helpoverlaysubtitle"> Tuotteiden saatavuus ja rajoitukset </h3> <p class="as-help-helpoverlaysummary"> Koska tuotteemme ovat suosittuja ja/tai niiden toimituksessa voi olla esteitä, Apple saattaa joutua rajoittamaan ostettavissa olevien tuotteiden määrää. Valmistamme niitä kyllä niin nopeasti kuin vain voimme. Apple pidättää itsellään oikeuden muuttaa ostettavissa olevien tuotteiden määrää milloin vain, myös tilauksen tekemisen jälkeen siinä tapauksessa, että Apple ei ole vielä hyväksynyt tilaustasi. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-12"> <h3 class="as-help-helpoverlaysubtitle"> Maksut </h3> <p class="as-help-helpoverlaysummary"> Jos maksat luottokortilla, voimme varata tilauksen koko summan luottokortiltasi, kun lähetät tilauksen. Jos emme saa luottokorttisi myöntäjältä vahvistusta, ilmoitamme siitä sinulle, jotta voit valita toisen maksutavan. Summa veloitetaan luottokortiltasi, kun hyväksymme tilauksen. </p> <p class="as-help-helpoverlaysummary"> Pidätämme oikeuden vahvistaa kortin haltijan henkilöllisyys. Jotta voidaan varmistaa, että luotto- tai pankkikorttiasi ei käytetä ilman suostumustasi, tarkistamme nimesi, osoitteesi ja muut tilausprosessin aikana antamasi henkilökohtaiset tiedot kortin myöntäjällä tai integraattorilla olevista tiedoista. Hyväksymällä nämä ehdot suostut mainittuihin tarkistuksiin. </p> <p class="as-help-helpoverlaysummary"> Lisätietoa maksamisesta löytyy ohjesivujen Maksu ja ALV -osiosta osoitteessa <a href="/fi/shop/help/payments" data-slot-name="main3" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/fi/shop/help/payments</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-13"> <h3 class="as-help-helpoverlaysubtitle"> Peruutuslomakemalli tuotteiden palauttamista tai palveluiden lopettamista varten </h3> <p class="as-help-helpoverlaysummary"> (täytä ja lähetä tämä lomake vain, jos haluat peruuttaa sopimuksen) </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem"> Vastaanottaja:<br /> <strong>Apple Distribution International Ltd.<br /> Hollyhill Industrial Estate<br /> Hollyhill<br /> Cork<br /> Irlanti<br /> Sähköpostiosoite: <a href="mailto:contactus.fi@euro.apple.com">contactus.fi@euro.apple.com</a></strong></li> <li class="as-help-helpoverlaylistitem">Täten [*] ilmoitan/ilmoitamme, että [*] perun/perumme [*] myyntisopimukseni/myyntisopimuksemme koskien seuraavia tuotteita [*]/seuraavaa palvelua [*],</li> <li class="as-help-helpoverlaylistitem">Tilattu [*]/vastaanotettu [*],</li> <li class="as-help-helpoverlaylistitem">Kuluttajan/kuluttajien nimi/nimet,</li> <li class="as-help-helpoverlaylistitem">Kuluttajan/kuluttajien osoite/osoitteet,</li> <li class="as-help-helpoverlaylistitem">Kuluttajan/kuluttajien allekirjoitus/allekirjoitukset (vain, jos tämä lomake täytetään paperisena),</li> <li class="as-help-helpoverlaylistitem">Päivämäärä</li> </ul> <p class="as-help-helpoverlaysummary"> [*] Poista tarpeen mukaan. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> <div class="as-shopagreement-item" id="topic-14"> <h3 class="as-help-helpoverlaysubtitle"> Kuluttajariitojen vaihtoehtoinen riidanratkaisu </h3> <p class="as-help-helpoverlaysummary"> Pääset EU:n verkkovälitteiseen riidanratkaisufoorumiin seuraavasta linkistä: <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Palaa alkuun</a> </p> </div> </div> </div> </div> <div id="generic-faq-app"></div> <div id="generic-group-faq-app" data-react-group-faq data-analytics-section="faq"></div> <div id="generic-additional-app"></div> <script> window.GLOBAL_ASSETS = { open: "Avaa", close: "Sulje", top: "Yl\u00F6s", right: "Oikealle", bottom: "Alas", left: "Vasemmalle", next: "Seuraava", previous: "Edellinen", selected: "Valittu", show: "N\u00E4yt\u00E4", hide: "K\u00E4tke", play: "Toista", pause: "Keskeyt\u00E4", replay: "Toista", mute: "", unmute: "Poista mykistys", loading: "Ladataan", fullscreen: "N\u00E4yt\u00E4 koko n\u00E4yt\u00F6n tilassa", pip: "N\u00E4yt\u00E4 kuva kuvassa", airplay: "N\u00E4yt\u00E4 AirPlay", captions: "N\u00E4yt\u00E4 kuvatekstit", showMore: "N\u00E4yt\u00E4 lis\u00E4\u00E4", showLess: "N\u00E4yt\u00E4 v\u00E4hemm\u00E4n", more: "Lis\u00E4\u00E4", less: "V\u00E4hemm\u00E4n", item: "Tuote", image: "Kuva", video: "Video", edit: "Muokkaa", change: "Muuta", update: "P\u00E4ivitys", add: "Lis\u00E4\u00E4", remove: "Poista", save: "Tallenna", saved: "Tallennettu", cancel: "Peru", submit: "L\u00E4het\u00E4", reset: "Nollaa", confirm: "Vahvista", opensNewWindow: "(Avautuu uuteen ikkunaan)", search: "Etsi", collapse: "Pienenn\u00E4", a11yLocalText: "paikallinen", downloadText: "Lataa", gallery: "Galleria", galleryItem: "Gallerian kohde", inProgress: "In progress", footnotes: "Alaviitteet", previousGalleryImage: "Edellinen gallerian kuva", nextGalleryImage: "Seuraava gallerian kuva" }; window.pageLevelData.chat = {}; // FAQ </script> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Alaviite</h2> <h3 class="visuallyhidden">alaviitteet</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li>Hinnat sisältävät ALV:n (25.5 %), mutta eivät toimituskustannuksia (ellei toisin ilmoiteta). Tilauslomakkeessa näkyy valitsemistasi tuotteista maksettava ALV.</li></ul></div> <div class="footnotes" role="list" aria-label="alaviitteet"> </div> </div> <nav class="as-globalfooter-breadcrumbs" aria-label="Navigointipolku" role="navigation"> <a href="https://www.apple.com/fi/" data-feature-name="Breadcrumb" data-display-name="Apple" class="home as-globalfooter-breadcrumbs-home" data-autom="footer"> <span class="as-globalfooter-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="as-globalfooter-breadcrumbs-home-label">Apple</span> </a> <div class="as-globalfooter-breadcrumbs-path"> <ol class="as-globalfooter-breadcrumbs-list" typeof="BreadcrumbList"> <li class="as-globalfooter-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="item">Myyntikäytännöt</span> <meta property="position" content="1" /> </li> </ol> </div> </nav> <nav role="navigation" aria-label="Lisää Apple Store -linkkejä" class="as-globalfooter-directory with-5-columns"> <div 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