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span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Producto</a> <ul class="sub-menu"> <li id="menu-item-916220" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916220"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-help-desk"></use></svg><a href="https://www.liveagent.es/software-de-help-desk/" title="Descubra los 15 mejores software de help desk para 2024. Mejore su atención al cliente con LiveAgent: prueba gratis, sin tarjeta requerida." hreflang="es-ES" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atención al cliente</div></a></li> <li id="menu-item-664694" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-664694"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-ticketing"></use></svg><a href="https://www.liveagent.es/software-gestion-tickets/" title='Descubre los 20 mejores softwares de ticketing en 2024. Mejora tu soporte al cliente con LiveAgent: prueba gratis 30 días, ¡sin tarjeta!"' hreflang="es-ES" onover-preload="1">Ticketing<div class="menu-item-description">Sistema avanzado de tickets</div></a></li> <li id="menu-item-166839" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-166839"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-live-chat"></use></svg><a href="https://www.liveagent.es/software-de-chat-en-vivo/" title="Descubre los 15 mejores softwares de chat en vivo para 2024 con LiveAgent. Mejora el servicio al cliente con funciones avanzadas y prueba gratis." hreflang="es-ES" onover-preload="1">Chat en vivo<div class="menu-item-description">El chat en vivo más rápido del mercado</div></a></li> </ul> </li> <li id="menu-item-166873" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166873"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-916222" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916222"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#thumbsup"></use></svg><a href="https://www.liveagent.es/servicio-al-cliente-de-redes-sociales/" title="Centraliza el soporte en redes sociales con LiveAgent: gestiona mensajes y tickets de Facebook, Instagram, Twitter y más en un solo lugar. ¡Prueba gratis!" hreflang="es-ES" onover-preload="1">Redes sociales<div class="menu-item-description">Responde a tus seguidores directamente desde LiveAgent</div></a></li> <li id="menu-item-695918" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695918"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#phone"></use></svg><a href="https://www.liveagent.es/software-centro-de-llamadas/" title='Descubre el mejor software de call center 2024 con LiveAgent: omnicanal, sin hardware, soporte 24/7 y prueba gratis sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Centro de llamadas<div class="menu-item-description">Software de centro de llamadas integrado</div></a></li> <li id="menu-item-775655" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-775655"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#lightbulb"></use></svg><a href="https://www.liveagent.es/software-base-de-conocimientos/" title="Descubre y compara los 20 mejores software de base de conocimientos en 2024. Mejora productividad, reduce costos y optimiza tu empresa." hreflang="es-ES" onover-preload="1">Base de conocimientos<div class="menu-item-description">Proporcione opciones de autoservicio</div></a></li> </ul> </li> <li id="menu-item-166849" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166849"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Úsanos para</a> <ul class="sub-menu"> <li id="menu-item-166828" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-166828"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-business-solutions"></use></svg><a href="https://www.liveagent.es/negocio/" title='LiveAgent: software de soporte técnico escalable y adaptable para cualquier negocio. Mejora ingresos, satisfacción y fidelidad del cliente. ¡Pruébalo gratis!"' hreflang="es-ES" onover-preload="1">Soluciones empresariales<div class="menu-item-description">Diferentes negocios, diferentes soluciones</div></a></li> <li id="menu-item-166824" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-166824"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#shop"></use></svg><a href="https://www.liveagent.es/industria/" title='Descubre cómo LiveAgent mejora el servicio al cliente en cualquier industria con soporte omnicanal, prueba gratuita y sin tarjeta de crédito."' hreflang="es-ES" onover-preload="1">Soluciones industriales<div class="menu-item-description">Adapte LiveAgent a su industria</div></a></li> <li id="menu-item-748042" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748042"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-use-cases"></use></svg><a href="/historias-exito/" title="El texto presenta una serie de empresas y sitios web. Entre ellas, destaca Post Affiliate Pro, un software de seguimiento de afiliados líder que cuenta con la confianza de más de 30k empresas. También se menciona a ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, Huawei, Hostinger y Habrahabr. Cada una de ellas tiene un área de especialidad, como alojamiento web, servicios de pago, blogs sobre IT, entre otros." hreflang="es-ES" onover-preload="1">Casos de uso<div class="menu-item-description">Un producto, múltiples escenarios de casos de uso</div></a></li> </ul> </li> <li id="menu-item-166850" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166850"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Integraciones</a> <ul class="sub-menu"> <li id="menu-item-951149" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951149"><a href="https://www.liveagent.es/integraciones/whatsapp/" title="Integra WhatsApp con LiveAgent para centralizar mensajes en un sistema de tickets, mejorar la atención al cliente y aumentar la eficiencia. Prueba gratis." hreflang="es-ES" onover-preload="1">WhatsApp</a></li> <li id="menu-item-166886" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-166886"><a href="/integraciones/wordpress/" title="Descubre cómo integrar LiveAgent en WordPress para añadir un chat en vivo en tu sitio y brindar soporte instantáneo a tus clientes." hreflang="es-ES" onover-preload="1">WordPress</a></li> <li id="menu-item-166887" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-166887"><a href="/integraciones/prestashop/" title="Si quieres que tus clientes te contacten más rápido, considera la posibilidad de añadir un botón de chat en vivo para tu página web de Prestashop con nuestra integración de LiveAgent." hreflang="es-ES" onover-preload="1">Prestashop</a></li> <li id="menu-item-166888" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-166888"><a href="/integraciones/magento/" title="Integra Magento 2 con LiveAgent para gestionar pedidos y mejorar la atención al cliente desde una sola plataforma. ¡Prueba gratis 30 días!" hreflang="es-ES" onover-preload="1">Magento</a></li> <li id="menu-item-166889" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-166889"><a href="/integraciones/shopify/" title="Integra Shopify con LiveAgent para añadir chat en vivo, mejorar la atención al cliente y aumentar la satisfacción y compromiso en tu tienda online." hreflang="es-ES" onover-preload="1">Shopify</a></li> <li id="menu-item-166890" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-166890"><a href="/integraciones/mailchimp/" title="Integra Mailchimp con LiveAgent para gestionar suscripciones, mejorar tu email marketing y agilizar la atención al cliente fácilmente." hreflang="es-ES" onover-preload="1">Mailchimp</a></li> <li id="menu-item-166891" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-166891"><a href="/integraciones/pipedrive/" title="Integra PipeDrive con LiveAgent para gestionar clientes potenciales, automatizar flujos de trabajo y optimizar ventas desde un panel único." hreflang="es-ES" onover-preload="1">Pipedrive</a></li> <li id="menu-item-166892" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-166892"><a href="/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1">Slack</a></li> <li id="menu-item-166852" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166852"><a href="/integraciones/" title="Descubre cómo maximizar el valor de tu software con las integraciones de LiveAgent. Mejora la comunicación y optimiza tu negocio fácilmente." hreflang="es-ES" onover-preload="1">Más integraciones</a></li> </ul> </li> </ul> </li> <li id="menu-item-166845" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-166845"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Recursos</a> <ul class="sub-menu"> <li id="menu-item-166857" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166857"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-166859" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-166859"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#graduation"></use></svg><a href="/academia/" title='Descubre recursos clave para mejorar tu servicio al cliente. Aprende habilidades, estrategias y mejores prácticas con Academia LiveAgent. ¡Visítanos!"' hreflang="es-ES" onover-preload="1">Academia<div class="menu-item-description">Conviértete en un experto en servicio al cliente</div></a></li> <li id="menu-item-744804" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-744804"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-templates"></use></svg><a href="https://www.liveagent.es/plantillas-correo-electronico/" title="Descubre plantillas de email gratuitas en LiveAgent para mejorar la atención al cliente, aumentar ventas y agilizar tus respuestas. ¡Explora ahora!" hreflang="es-ES" onover-preload="1">Plantillas<div class="menu-item-description">Plantillas personalizables para cada ocasión</div></a></li> <li id="menu-item-748044" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748044"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-checklists"></use></svg><a href="/checklists/" title='Accede a listas de verificación detalladas para optimizar tu negocio. Mejora flujos de trabajo, atención al cliente y más. ¡Organízate ahora!"' hreflang="es-ES" onover-preload="1">Listas de verificación<div class="menu-item-description">Cómo manejar tus procesos</div></a></li> </ul> </li> <li id="menu-item-166874" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-166874"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166862" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-166862"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#pencil"></use></svg><a href="/blog/" title='Descubre consejos de atención al cliente, software de soporte y estrategias de crecimiento en el blog de LiveAgent. ¡Mejora tu negocio hoy!"' hreflang="es-ES" onover-preload="1">Blog<div class="menu-item-description">Noticias sobre servicio al cliente y LiveAgent</div></a></li> <li id="menu-item-166863" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-166863"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-glossary"></use></svg><a href="/glosario/" aria-current="page" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Glosario<div class="menu-item-description">Aprender terminología de servicio al cliente</div></a></li> <li id="menu-item-748045" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748045"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portal de soporte<div class="menu-item-description">Artículos y guías instructivos</div></a></li> </ul> </li> <li id="menu-item-166875" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166875"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">sub</a> <ul class="sub-menu"> <li id="menu-item-166866" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-166866"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-typing-test"></use></svg><a href="https://www.liveagent.es/prueba-de-tipeo/" title="¡Mejora tu velocidad de escritura con nuestra prueba de mecanografía! Aumenta tu productividad y satisface a tus clientes con respuestas rápidas." hreflang="es-ES" onover-preload="1">Prueba de mecanografía<div class="menu-item-description">Mejora tu velocidad de escritura</div></a></li> <li id="menu-item-951147" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-951147"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-reviews"></use></svg><a href="https://www.liveagent.es/reviews/" title="Descubre reseñas detalladas de software de atención al cliente. Compara funciones, precios y rendimiento para elegir la mejor opción para tu negocio." hreflang="es-ES" onover-preload="1">Reseñas<div class="menu-item-description">Echa un vistazo a las reseñas de funciones del software</div></a></li> </ul> </li> <li id="menu-item-166858" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-166858"><a href="#" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES">Empresa</a> <ul class="sub-menu"> <li id="menu-item-340016" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340016"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#heart"></use></svg><a href="https://www.liveagent.es/sobre-nosotros/sobre-liveagent/" title="Descubre LiveAgent: el software de soporte original con chat en vivo y tickets. Más de 40,000 empresas confían en nosotros. ¡Conócenos!" hreflang="es-ES" onover-preload="1">Sobre nosotros<div class="menu-item-description">Descubre el equipo detrás del producto</div></a></li> <li id="menu-item-166822" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-166822"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.es/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#trophy"></use></svg><a href="https://www.liveagent.es/distinciones-y-certificados/" title="Descubre los premios y certificados que posicionan a LiveAgent como líder en soporte al cliente, chat en vivo y software de mesa de ayuda." hreflang="es-ES" onover-preload="1">Premios<div class="menu-item-description">Nuestros premios y logros</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-166846" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-166846"><a href="/herramientas/" title="Descubre todas las funciones de LiveAgent: gestión de tickets, automatización, integraciones y más. ¡Optimiza tu soporte y prueba gratis!" hreflang="es-ES" onover-preload="1">Funciones</a></li> <li id="menu-item-803053" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803053"><a href="/tarifas/" title="Planes de LiveAgent desde $15/mes. Soporte eficaz con ticketing, chat en vivo, redes sociales y más. Prueba gratis 30 días, sin tarjeta." hreflang="es-ES" onover-preload="1">Precios</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Solicita una demo de LiveAgent y descubre cómo mejorar la satisfacción del cliente y aumentar ventas con nuestro recorrido personalizado." hreflang="es-ES" onover-preload="1"> <span>Demo</span> </a> <a href="/prueba/" class="Button Button--outline" title="Regístrese en LiveAgent y comience su prueba gratuita de 30 días hoy. ¡Descubra el mejor software de atención al cliente!" hreflang="es-ES" onover-preload="1"> <span>Prueba</span> </a> <a href="/iniciar-sesion/" class="Button Button--login" title="Inicia sesión fácilmente en tu cuenta de LiveAgent y gestiona tus servicios de atención al cliente con eficiencia." hreflang="es-ES" onover-preload="1"> <span>Ingreso</span> <span class="tooltip">Ingreso</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-es" lang="es"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Medio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Открийте пълен речник на термини за help desk софтуер и клиентско обслужване. Лесно разберете нови понятия!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/" title="Udforsk vores omfattende ordforklaringsliste for helpdesk-software og kundeservice på LiveAgent. Perfekt for nybegyndere, der vil forstå terminologien og forbedre deres kundeservicekundskaber. Besøg siden for at få styr på alle de vigtige termer!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/" title="Avastage täielik klienditeeninduse terminoloogia sõnastik, mis aitab alustada klienditoe tarkvara ja teeninduse maailmas!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </span> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/" title="Découvrez un glossaire complet du logiciel d'assistance et service client pour comprendre facilement tous les termes essentiels. 🌟"" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/" title='Ανακαλύψτε το γλωσσάρι εξυπηρέτησης πελατών & help desk! Όλοι οι όροι που χρειάζεστε για να ξεκινήσετε. Μάθετε περισσότερα εδώ!"' hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title='Sveobuhvatan rječnik korisničke podrške: naučite sve pojmove help desk softvera na jednom mjestu. Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/" title='Scopri il glossario completo del software help desk! Tutti i termini essenziali del servizio clienti spiegati in modo semplice. 🔍"' hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/" title="Izpētiet LiveAgent klientu atbalsta glosāriju – vienkārši saprotama terminoloģija un jēdzieni palīdzības dienesta programmatūrā!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/" title="Atraskite pagalbos tarnybos terminų žodyną! Supraskite klientų aptarnavimo sąvokas lengvai ir greitai. Apsilankykite dabar!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/" title='Fedezze fel az ügyfélszolgálati szoftverek szakszókincsét! Hasznos kifejezések kezdőknek és haladóknak egyaránt. Kattintson ide!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/" title="Få en komplett ordbok over kundeserviceterminer for hjelpepult-programvare. Perfekt for nybegynnere og eksperter!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/" title="Poznaj słownik terminologii obsługi klienta i pomocy technicznej! Zrozum kluczowe pojęcia i usprawnij swoją pracę. Sprawdź teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/" title='Alamin ang mga terminolohiya sa customer service at help desk gamit ang komprehensibong glossary ng LiveAgent. Tuklasin ito ngayon!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Khám phá bảng thuật ngữ dịch vụ khách hàng & phần mềm Helpdesk tại LiveAgent. Tìm hiểu nhanh các khái niệm quan trọng và tối ưu hỗ trợ!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Medio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/" title="اكتشف معجمًا شاملًا لمصطلحات خدمة العملاء وبرامج مكتب المساعدة لرفع مستوى دعم العملاء لديك! تعرف على المزيد الآن." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/" title="Discover LiveAgent's comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/" title='Descubra o glossário completo de termos de help desk e atendimento ao cliente! Simplifique sua experiência com definições claras e úteis."' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.es/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="¡Copiado!"> <link rel="stylesheet" id="pages/Archive" type="text/css" media="all" href="https://www.liveagent.es/app/themes/liveagent/assets/dist/pages/Archive.min.css?ver=1.25.84"> <div id="archive" class="Archive Archive" itemscope itemtype="https://schema.org/DefinedTermSet"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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Prueba 30 días gratis, sin tarjeta." hreflang="es-ES" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Glosario</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-glosario-software-de-centro-de-atenci-n-al-usuario">Glosario software de centro de atención al usuario</h1>   <div class="compact-header__text">Si usted está empezando con el centro de asistencia al usuario o el servicio al cliente en general usted podría tener complicaciones con todas esas palabras nuevas. 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onover-preload="1"><span itemprop="name">Help desk en línea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-calida/" title="Llamada cálida" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamada cálida</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sala-de-chat-web/" title="Sala de Chat Web" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sala de Chat Web</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/widget-web/" title="Widgets web" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Widgets web</span></a></li> </ul> </div> </div> <div id="h-es-2" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/analiticas-del-centro-de-ayuda/" title="Analítica del centro de ayuda" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Analítica del centro de ayuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-llamadas-hospedado/" title="Centro de llamadas alojado" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de llamadas alojado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-de-ayuda/" title="Chat de ayuda" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat de ayuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/equipo-de-help-desk/" title="Equipo de help desk" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Equipo de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/help-desk/" title="Help desk" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/help-desk-de-codigo-abierto/" title="Help desk de código abierto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Help desk de código abierto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/horario-comercial/" title="Horario de atención" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Horario de atención</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mapeo-de-host/" title="Mapeo de Host" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mapeo de Host</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/portal-de-soporte/" title="Portal de soporte" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Portal de soporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sistema-de-help-desk/" title="Sistema de help desk" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sistema de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-help-desk/" title="Software de help desk" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de help desk</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-help-desk-local/" title="Software de help desk local" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de help desk local</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-de-help-desk/" title="Soporte de help desk" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte de help desk</span></a></li> </ul> </div> </div> <div id="a-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-a">A</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/a-law/" title="A-Law" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">A-Law</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/administrador-de-cuentas/" title="Administrador de cuentas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Administrador de cuentas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/agente-del-equipo/" title="Agente de plantilla" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Agente de plantilla</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ajax/" title="AJAX" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">AJAX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/alcance-de-ticket-por-agente/" title="Alcance de ticket por agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Alcance de ticket por agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/aplicacion-del-centro-de-atencion-telefonica/" title="Aplicación del Centro de Atención Telefónica" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Aplicación del Centro de Atención Telefónica</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/archivo/" title="Archivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Archivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/asesoria-al-cliente/" title="Asesoría al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Asesoría al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/asignar-ticket/" title="Asignar Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Asignar Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/automatizacion-de-escenarios/" title="Automatización de escenarios" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Automatización de escenarios</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/automatizacion-centro-de-llamadas/" title="Automatización del centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Automatización del centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/automatizaciones/" title="Automatizaciones" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Automatizaciones</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ayuda-contextual/" title="Ayuda contextual" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ayuda contextual</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/que-es-acd-en-centro-de-llamadas/" title="Distribución automática de llamadas (ACD)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Distribución automática de llamadas (ACD)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/firma-del-agente/" title="Firma de agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Firma de agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-del-conocimiento-de-ia/" title="Gestión del conocimiento de IA" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión del conocimiento de IA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/grupo-de-agentes/" title="Grupo de agentes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Grupo de agentes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/interfaz-de-agente/" title="Interfaz de agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Interfaz de agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-automatico/" title="Marcador automático" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador automático</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/panel-de-agente/" title="Panel de agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Panel de agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/pruebas-ab/" title="Pruebas A/B" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Pruebas A/B</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/rol-de-agente/" title="Rol de Agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Rol de Agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sistemas-de-llamadas-automatizadas/" title="Sistemas de llamadas automatizadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sistemas de llamadas automatizadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tiempo-medio-de-gestion-aht/" title="Tiempo medio operativo (TMO)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tiempo medio operativo (TMO)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/transferencia-atendida/" title="Transferencia atendida" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Transferencia atendida</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/utilizacion-del-agente/" title="Utilización del agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Utilización del agente</span></a></li> </ul> </div> </div> <div id="b-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-b">B</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/agente-base/" title="Agente Base" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Agente Base</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/base-de-conocimiento/" title="Base de conocimiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Base de conocimiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/importacion-masiva/" title="Importación masiva" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Importación masiva</span></a></li> </ul> </div> </div> <div id="c-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-c">C</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/volumen-de-llamada/" title="¿Qué es el volumen de llamadas?" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">¿Qué es el volumen de llamadas?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/aplicaciones-de-chat/" title="Aplicaciones de chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Aplicaciones de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/atencion-al-cliente/" title="Atención al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Atención al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/boton-de-chat/" title="Botón de chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Botón de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/boton-de-llamada-a-la-accion/" title="Botón de llamada a la acción" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Botón de llamada a la acción</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-llamadas-atencion-al-cliente/" title="Centro de atención al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de atención al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-ayuda/" title="Centro de Ayuda" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de Ayuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-contacto/" title="Centro de contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-contacto-vs-centro-llamadas/" title="Centro de contacto vs centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de contacto vs centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-llamadas/" title="Centro de llamadas (Call center)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de llamadas (Call center)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-llamadas-en-venta/" title="Centro de llamadas en venta" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de llamadas en venta</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-servicio-al-cliente/" title="Centro de servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-online-gratuito/" title="Chat Online Gratuito" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat Online Gratuito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-web-gratuito/" title="Chat web gratuito" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat web gratuito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/que-es-un-chatbox/" title="Chatbox" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chatbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/cliente/" title="Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/cliente-de-chat/" title="Cliente de Chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Cliente de Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/codigo-de-practica/" title="Código de práctica" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Código de práctica</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/habilidades-de-servicio-al-cliente/" title="Competencias de servico al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Competencias de servico al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/compromiso-cliente/" title="Compromiso del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Compromiso del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/voz/" title="Comunicación por Voz" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Comunicación por Voz</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/comunidad/" title="Comunidad" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Comunidad</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/consultor-de-servicio-al-cliente/" title="Consultor de servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Consultor de servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/coste-por-contacto/" title="Coste por contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Coste por contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/coste-por-llamada/" title="Coste por llamada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Coste por llamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/costes-de-conversion/" title="Costes de conversión" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Costes de conversión</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/crm/" title="CRM" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/devolucion-de-llamada/" title="Devolución de llamada del servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Devolución de llamada del servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/disposicion-de-llamada/" title="Disposición de llamada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Disposición de llamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-contacto-como-servicio/" title="El centro de contacto como servicio" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">El centro de contacto como servicio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/encuesta-de-satisfaccion-del-cliente/" title="Encuesta de Satisfacción del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Encuesta de Satisfacción del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/enmascaramiento-de-llamadas/" title="Enmascaramiento de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Enmascaramiento de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/estado-personalizado/" title="Estado Personalizado" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Estado Personalizado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/etiqueta-de-llamada/" title="Etiqueta de llamada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Etiqueta de llamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/etiquetado-llamadas/" title="Etiquetado de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Etiquetado de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/experiencia-del-cliente/" title="Experiencia del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Experiencia del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/capacitacion-en-servicio-al-cliente/" title="Formación en Servicio al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Formación en Servicio al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/foro-de-la-comunidad/" title="Foro de la Comunidad" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Foro de la Comunidad</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/customer-service-manager/" title="Gerente de servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gerente de servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/guionizacion-centro-llamadas/" title="Guionización del centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Guionización del centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/herramienta-de-chat/" title="Herramienta de chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Herramienta de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/herramientas-del-servicio-de-atencion-al-cliente/" title="Herramientas del Servicio de Atención al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Herramientas del Servicio de Atención al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/incidencia-cerrada/" title="Incidencia Cerrada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Incidencia Cerrada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/informacion-del-cliente/" title="Información del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Información del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/interaccion-del-cliente/" title="Interacción con el cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Interacción con el cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/listas-de-clientes/" title="Listas de clientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Listas de clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-en-frio/" title="Llamadas en frío" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamadas en frío</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/modelo-compromiso-cliente/" title="Modelo de compromiso del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Modelo de compromiso del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/optimizacion-tasa-conversion/" title="Optimización de la tasa de conversión" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Optimización de la tasa de conversión</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/personalizar-definicion/" title="Personaliza" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Personaliza</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/relacion-con-el-cliente/" title="Relación con el cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Relación con el cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/relaciones-con-clientes/" title="Relaciones con Clientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Relaciones con Clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/representante-del-cliente/" title="Representante del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Representante del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/resolucion-de-llamadas/" title="Resolución de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Resolución de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/satisfaccion-del-cliente-2/" title="Satisfacción del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Satisfacción del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-al-cliente/" title="Servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-de-chat/" title="Servicio de chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicios_de_crm/" title="Servicios de CRM" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicios de CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-crm/" title="Software CRM" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-centro-de-contacto/" title="Software de centro de contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de centro de contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-chat/" title="Software de Chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de Chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-monitoreo-llamadas/" title="Software de monitoreo de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de monitoreo de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-seguimiento-de-llamadas/" title="Software de seguimiento de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de seguimiento de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-servicio-al-cliente/" title="Software de servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/solucion-de-centro-de-llamadas/" title="Solución de centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Solución de centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-al-cliente/" title="Soporte al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-por-chat/" title="Soporte por chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte por chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/supervisores-call-center/" title="Supervisores de call center" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Supervisores de call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/cron-job/" title="Tarea CRON" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tarea CRON</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tecnologia-centro-de-llamadas/" title="Tecnología de centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tecnología de centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/telefono-centro-llamadas/" title="Teléfono para centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Teléfono para centro de llamadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tiempo-de-llamada/" title="Tiempo de llamada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tiempo de llamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tiempo-medio-operativo/" title="Tiempo Medio Operativo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tiempo Medio Operativo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/trabajos-de-centro-de-llamadas/" title="Trabajos de centro de llamadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Trabajos de centro de llamadas</span></a></li> </ul> </div> </div> <div id="d-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-d">D</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/contenido-dinamico/" title="Contenido Dinámico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Contenido Dinámico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/defensor-de-la-marca/" title="Defensor de la marca" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Defensor de la marca</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/desescalada/" title="Desescalada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Desescalada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/direcciones-de-asociados/" title="Direcciones de asociados" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Direcciones de asociados</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/multifrecuencia-de-doble-tono/" title="Multifrecuencia de doble tono" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Multifrecuencia de doble tono</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-de-identificacion-de-numero-marcado/" title="Servicio de identificación de número marcado" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio de identificación de número marcado</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/transformacion-digital/" title="Transformación digital" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Transformación digital</span></a></li> </ul> </div> </div> <div id="e-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-e">E</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/cancelacion-del-eco/" title="Cancelación de eco" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Cancelación de eco</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/dominio-externo-de-correo-electronico/" title="Dominio externo de correo electrónico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Dominio externo de correo electrónico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/empresas-de-servicio-al-cliente/" title="Empresas de Servicio al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Empresas de Servicio al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/encuesta-de-servicio-al-cliente/" title="Encuesta de servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Encuesta de servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/escalacion/" title="Escalación" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Escalación</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/estrategia-de-marketing-orientada-al-cliente/" title="Estrategia de marketing Orientada al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Estrategia de marketing Orientada al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gran-servicio-al-cliente/" title="Excelente servicio al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Excelente servicio al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/experiencia-cliente-omnicanal/" title="Experiencia del cliente omnicanal" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Experiencia del cliente omnicanal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/extensiones/" title="Extensiones" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Extensiones</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gerente-de-escalamiento/" title="Gerente de escalamiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gerente de escalamiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-escalamiento/" title="Gestión del escalamiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión del escalamiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/reenvio-de-correo-electronico/" title="Reenvío de correo electrónico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Reenvío de correo electrónico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-al-cliente-efectivo/" title="Servicio al cliente efectivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio al cliente efectivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/usuario-final/" title="Usuario final" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Usuario final</span></a></li> </ul> </div> </div> <div id="f-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-f">F</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/cliente-de-chat-gratuito/" title="Cliente de Chat Gratuito" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Cliente de Chat Gratuito</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/formacion/" title="Formación" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Formación</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/formulario-de-cliente/" title="Formulario de cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Formulario de cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/formulario-de-ticket/" title="Formulario de Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Formulario de Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/front-line/" title="Primera linea" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Primera linea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/prueba-gratis/" title="Prueba gratis" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Prueba gratis</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/resolucion-del-primer-contacto/" title="Resolución en el primer contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Resolución en el primer contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/resolucion-en-primera-llamada/" title="Resolución en primera llamada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Resolución en primera llamada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tasa-de-resolucion-de-primer-contacto/" title="Tasa de resolución de primer contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tasa de resolución de primer contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/voip-fija/" title="VoIP fija" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">VoIP fija</span></a></li> </ul> </div> </div> <div id="g-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-g">G</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-de-atencion-al-cliente/" title="Gestión de Atención al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión de Atención al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-de-contenidos-vs-gestion-de-conocimiento/" title="Gestión de contenidos vs gestión del conocimiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión de contenidos vs gestión del conocimiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-de-informacion-vs-gestion-del-conocimiento/" title="Gestión de información vs Gestión del conocimiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión de información vs Gestión del conocimiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestor-de-conocimiento/" title="Gestor de conocimiento" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestor de conocimiento</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/grabacion-llamadas-voip/" title="Grabación de llamadas VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Grabación de llamadas VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gsm/" title="GSM" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">GSM</span></a></li> </ul> </div> </div> <div id="h-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/html/" title="HTML" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">HTML</span></a></li> </ul> </div> </div> <div id="i-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-i">I</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-llamadas-entrantes/" title="Centro de llamadas entrantes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de llamadas entrantes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-instantaneo/" title="Chat instantaneo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat instantaneo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/it-helpdesk/" title="Comprensión del help desk de TI: beneficios, características, configuración y equipo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Comprensión del help desk de TI: beneficios, características, configuración y equipo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/indice-de-satisfaccion-del-cliente/" title="Índice de Satisfacción del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Índice de Satisfacción del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/informe-de-felicidad/" title="Informe de felicidad" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Informe de felicidad</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/informes/" title="Informes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Informes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/inicio-de-sesion-unico/" title="Inicio de sesión único" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Inicio de sesión único</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/integracion/" title="Integración" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Integración</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/api/" title="Interfaz de Programación de Aplicaciones" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Interfaz de Programación de Aplicaciones</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/itil/" title="ITIL" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">ITIL</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mesa-de-servicio-de-ti/" title="Mesa de servicio de TI" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mesa de servicio de TI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/representante-de-ventas-entrantes/" title="Representante de ventas entrantes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Representante de ventas entrantes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-in-app/" title="Soporte In-app" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte In-app</span></a></li> </ul> </div> </div> <div id="j-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-j">J</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/bufer-de-fluctuacion/" title="Búfer de fluctuación" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Búfer de fluctuación</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/javascript/" title="Javascript" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Javascript</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/jitter-voip/" title="Jitter VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Jitter VoIP</span></a></li> </ul> </div> </div> <div id="k-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-k">K</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/kpi/" title="KPI" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">KPI</span></a></li> </ul> </div> </div> <div id="l-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-l">L</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/agentes-de-chat-en-vivo/" title="¿Quiénes son los agentes de chat en vivo?" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">¿Quiénes son los agentes de chat en vivo?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-en-linea-en-vivo/" title="Chat en línea en vivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat en línea en vivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/live-chat/" title="Chat en vivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat en vivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/video-de-live-chat/" title="Chat en vivo por video" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat en vivo por video</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/la-direccion-ip/" title="La dirección IP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">La dirección IP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/lealtad/" title="Lealtad" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Lealtad</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/liquid-markup/" title="Liquid Markup" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Liquid Markup</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-a-la-accion/" title="Llamada a la acción" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamada a la acción</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-entrante/" title="Llamada entrante" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamada entrante</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-al-cliente-live/" title="Servicio al cliente Live" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio al cliente Live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/asistencia-de-live-chat/" title="Soporte de Live chat" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte de Live chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-en-vivo/" title="Soporte en vivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte en vivo</span></a></li> </ul> </div> </div> <div id="m-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-m">M</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mail-loop/" title="Bucle de correo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Bucle de correo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/momento-de-la-verdad/" title="El momento de la verdad" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">El momento de la verdad</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/macro/" title="Macro" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Macro</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mapeo-de-la-jornada/" title="Mapeo de la jornada" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mapeo de la jornada</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marca/" title="Marca" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marca</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-de-potencia/" title="Marcador de potencia" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador de potencia</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/markdown/" title="Markdown" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Markdown</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mejor-servicio-al-cliente/" title="Mejor Servicio al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mejor Servicio al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mensajes-predefinidos/" title="Mensajes Predefinidos" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mensajes Predefinidos</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/metricas/" title="Métricas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Métricas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mos-voip/" title="MOS VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">MOS VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sdk-movil/" title="SDK Móvil" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">SDK Móvil</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-multicanal/" title="Soporte multicanal" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte multicanal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/voip-movil/" title="VoIP móvil" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">VoIP móvil</span></a></li> </ul> </div> </div> <div id="n-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-n">N</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/agente-no-restringido/" title="Agente no restringido" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Agente no restringido</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/net-promoter-score-nps/" title="Net Promoter Score (NPS)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Net Promoter Score (NPS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/notas-privadas/" title="Notas privadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Notas privadas</span></a></li> </ul> </div> </div> <div id="o-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-o">O</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-llamadas-salientes/" title="Centro de llamadas salientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de llamadas salientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-online/" title="Chat en línea" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat en línea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamadas-salientes/" title="Llamadas salientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamadas salientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/objetivo/" title="Objetivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Objetivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/observador-tickets/" title="Observador de Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Observador de Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/opiniones-de-los-clientes/" title="Opiniones de los Clientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Opiniones de los Clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/participacion-omnicanal-del-cliente/" title="Participación omnicanal del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Participación omnicanal del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/redes-sociales-organicas/" title="Redes sociales orgánicas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Redes sociales orgánicas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/redes-sociales-organicas-vs-pagadas/" title="Redes Sociales Orgánicas vs Pagadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Redes Sociales Orgánicas vs Pagadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/representante-de-ventas-salientes/" title="Representante de ventas salientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Representante de ventas salientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-atencion-cliente-omnicanal/" title="Servicio de atención al cliente omnicanal" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio de atención al cliente omnicanal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-online-al-cliente/" title="Servicio online al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio online al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-en-linea/" title="Soporte en línea" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte en línea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-tecnico-online/" title="Soporte técnico online" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte técnico online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-abierto/" title="Ticket abierto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket abierto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ventas-salientes/" title="Ventas salientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ventas salientes</span></a></li> </ul> </div> </div> <div id="p-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-p">P</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/etiqueta-telefonica/" title="Etiqueta telefónica" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Etiqueta telefónica</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-de-posicion/" title="Marcador de posición" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador de posición</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-de-vista-previa/" title="Marcador de vista previa" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador de vista previa</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-predictivo/" title="Marcador predictivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador predictivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-progresivo/" title="Marcador progresivo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador progresivo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcadores-telefonicos/" title="Marcadores telefónicos" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcadores telefónicos</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/paginas-vistas-por-sesion/" title="Páginas vistas por sesión" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Páginas vistas por sesión</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/panel/" title="Panel" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Panel</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/pathfinder/" title="Pathfinder" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Pathfinder</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/personalizacion-vs-customizacion/" title="Personalización vs Customización" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Personalización vs Customización</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/personalizar/" title="Personalizar" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Personalizar</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/plantilla-del-respuesta-de-agente/" title="Plantilla del respuesta de agente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Plantilla del respuesta de agente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/plantillas-de-notificacion/" title="Plantillas de notificación" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Plantillas de notificación</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/plataforma-como-servicio/" title="Plataforma como servicio (PaaS)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Plataforma como servicio (PaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/prediccion-de-la-valoracion-del-cliente/" title="Predicción de la valoración del cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Predicción de la valoración del cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/publicidad-pago-redes-sociales/" title="Publiciad de pago en redes sociales" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Publiciad de pago en redes sociales</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/puntos-de-contacto/" title="Puntos de Contacto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Puntos de Contacto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/puntuacion-de-esfuerzo-del-cliente-ces/" title="Puntuación de Esfuerzo del Cliente (CES)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Puntuación de Esfuerzo del Cliente (CES)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/puntuacion-de-satisfaccion-del-cliente/" title="Puntuación de Satisfacción del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Puntuación de Satisfacción del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-pendiente/" title="Ticket pendiente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket pendiente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tickets-telefonicos/" title="Tickets telefónicos" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tickets telefónicos</span></a></li> </ul> </div> </div> <div id="q-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-q">Q</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/qos-voip/" title="QoS VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">QoS VoIP</span></a></li> </ul> </div> </div> <div id="r-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-r">R</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centro-de-ayuda-restringido/" title="Centro de ayuda restringido" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centro de ayuda restringido</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/chat-en-tiempo-real/" title="Chat en tiempo real" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Chat en tiempo real</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-robot/" title="Marcador robot" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador robot</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/reasignar/" title="Reasignar" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Reasignar</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/reclamaciones/" title="Reclamaciones" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Reclamaciones</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/auditoria-de-actividad/" title="Registro de Auditoría" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Registro de Auditoría</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/reglas-de-negocio/" title="Reglas de Negocio" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Reglas de Negocio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/reglas-inteligentes/" title="Reglas inteligentes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Reglas inteligentes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/respuesta/" title="Respuesta" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Respuesta</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/respuestas-personalizadas-de-email/" title="Respuestas personalizadas de email" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Respuestas personalizadas de email</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/retorno-de-la-inversion/" title="Retorno de la inversión" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Retorno de la inversión</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/rgpd/" title="RGPD" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">RGPD</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/roles-de-agente-personalizados/" title="Roles de Agente Personalizados" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Roles de Agente Personalizados</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-resuelto/" title="Ticket resuelto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket resuelto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tiempo-de-resolucion/" title="Tiempo de resolución" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tiempo de resolución</span></a></li> </ul> </div> </div> <div id="s-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-s">S</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sla/" title="Acuerdo de nivel de servicio (SLA)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Acuerdo de nivel de servicio (SLA)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/buzon-compartido/" title="Buzón Compartido" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Buzón Compartido</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/canal-de-atencion-al-cliente/" title="Canal de atención al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Canal de atención al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/correo-electronico-de-soporte/" title="Correo electrónico de soporte" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Correo electrónico de soporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/split-ticket/" title="Divisón del ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Divisón del ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/enrutamiento-basado-en-habilidades/" title="Enrutamiento basado en habilidades" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Enrutamiento basado en habilidades</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-sip/" title="Llamada Sip" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamada Sip</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/mesa-de-servicio/" title="Mesa de servicio" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Mesa de servicio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/saml/" title="SAML" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">SAML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sandbox/" title="Sandbox" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sandbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/satisfaccion-del-cliente/" title="Satisfacción del Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Satisfacción del Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/satisfaccion-del-servicio-al-cliente/" title="Satisfacción del Servicio al Cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Satisfacción del Servicio al Cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-al-cliente-sobresaliente/" title="Servicio al cliente sobresaliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio al cliente sobresaliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-de-soporte/" title="Servicio de Soporte" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio de Soporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sistema-de-ticketing-ti/" title="Sistema de ticketing de TI" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sistema de ticketing de TI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sistema-de-tickets-de-codigo-abierto/" title="Sistema de tickets de código abierto" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sistema de tickets de código abierto</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-como-servicio-saas/" title="Software como servicio (SaaS)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software como servicio (SaaS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-centro-de-atencion-telefonica/" title="Software de Centro de Atención Telefónica" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de Centro de Atención Telefónica</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-contacto-con-el-cliente/" title="Software de contacto con el cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de contacto con el cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-gestion-de-servicios/" title="Software de gestión de servicios" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de gestión de servicios</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-seguimiento-de-clientes/" title="Software de Seguimiento de Clientes" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de Seguimiento de Clientes</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-servicio/" title="Software de servicio" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de servicio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-tickets/" title="Software de Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/solicitante/" title="Solicitante" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Solicitante</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/solicitud-de-soporte/" title="Solicitud de soporte" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Solicitud de soporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-de-solo-correo-electronico/" title="Soporte de solo correo electrónico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte de solo correo electrónico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/apoyo-social/" title="Soporte social" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte social</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-tecnico/" title="Soporte técnico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte técnico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/spy-dialer/" title="Spy Dialer" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Spy Dialer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/subdominio/" title="Subdominio" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Subdominio</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-de-soporte/" title="Ticket de soporte" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket de soporte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-suspendido/" title="Ticket suspendido" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket suspendido</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/troncal-sip/" title="Troncal SIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Troncal SIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/violacion-de-sla/" title="Violación de los acuerdos de nivel de servicio (SLAs)" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Violación de los acuerdos de nivel de servicio (SLAs)</span></a></li> </ul> </div> </div> <div id="t-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-t">T</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ciclo-de-vida-ticket/" title="Ciclo de vida de Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ciclo de vida de Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/compartir-tickets/" title="Compartir Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Compartir Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/desvio-ticket/" title="Desvío de Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Desvío de Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/detalles-de-ticket/" title="Detalles del ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Detalles del ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/estado-ticket/" title="Estado de Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Estado de Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/eventos-basados-en-el-tiempo/" title="Eventos basados en el tiempo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Eventos basados en el tiempo</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/gestion-de-tickets/" title="Gestión de Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Gestión de Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/hilo-de-ticket/" title="Hilo de Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Hilo de Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/id-ticket/" title="ID de Ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">ID de Ticket</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/prioridad-tickets/" title="Prioridades de los tickets de la mesa de ayuda" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Prioridades de los tickets de la mesa de ayuda</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/protocolo-de-enlace-telefonico/" title="Protocolo de enlace telefónico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Protocolo de enlace telefónico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/registro-de-tickets/" title="Registro de Tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Registro de Tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/sistema-de-tickets/" title="Sistema de tickets" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Sistema de tickets</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-de-telemarketing/" title="Software de telemarketing" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software de telemarketing</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/solucion-de-problemas/" title="Solución de problemas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Solución de problemas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/soporte-tecnico-3/" title="Soporte técnico" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Soporte técnico</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tasa-de-abandono/" title="Tasa de Abandono" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tasa de Abandono</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tasa-de-conversion/" title="Tasa de conversión" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tasa de conversión</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-de-incidencia/" title="Ticket de incidencia" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ticket de incidencia</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/tiempo-de-conversacion/" title="Tiempo de conversación" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Tiempo de conversación</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ticket-de-transferencia/" title="Transferencia de ticket" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Transferencia de ticket</span></a></li> </ul> </div> </div> <div id="u-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-u">U</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/conversaciones-unificadas/" title="Conversaciones Unificadas" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Conversaciones Unificadas</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/error-de-usuario/" title="Error de Usuario" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Error de Usuario</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/usuario-actual/" title="Usuario Actual" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Usuario Actual</span></a></li> </ul> </div> </div> <div id="v-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-v">V</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/protocolo-voip/" title="¿Qué es un llamante VoIP?" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">¿Qué es un llamante VoIP?</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/bloqueo-llamadas-voip/" title="Bloqueo de llamadas VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Bloqueo de llamadas VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/centralita-voip/" title="Centralita VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Centralita VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/infraestructura-de-voip/" title="Infraestructura de VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Infraestructura de VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/interfaz-de-usuario-de-voz/" title="Interfaz de usuario de voz" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Interfaz de usuario de voz</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/llamada-voip/" title="Llamada VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Llamada VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/marcador-voip/" title="Marcador VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Marcador VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/numero-voip/" title="Número VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Número VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/proveedor-servicios-voip/" title="Proveedor de servicios VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Proveedor de servicios VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/router-voip/" title="Router VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Router VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/servicio-telefonico-voip/" title="Servicio telefónico VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Servicio telefónico VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/software-voip/" title="Software VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Software VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/telefono-voip/" title="Teléfono VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Teléfono VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/valor/" title="Valor" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Valor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/valor-lifetime/" title="Valor Lifetime" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Valor Lifetime</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/ventaja-competitiva/" title="Ventaja competitiva" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Ventaja competitiva</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/videos-de-servicio-al-cliente/" title="Vídeos de atención al cliente" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Vídeos de atención al cliente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/voip/" title="VoIP" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/voip-no-fijo/" title="VoIP no fijo" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">VoIP no fijo</span></a></li> </ul> </div> </div> <div id="w-es" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-w">W</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/white-theme/" title="White theme" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">White theme</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.es/glosario/widget-de-feedback/" title="Widget de feedback" itemprop="url" hreflang="es-ES" onover-preload="1"><span itemprop="name">Widget de 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