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1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Service</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/customer-service/inbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Inbound Voice</span></div></a><a href="/products/customer-service/outbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound Voice</span></div></a><a href="/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Customer Service</span></div></a><a href="/products/customer-service/livechat/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Live Chat Support</span></div></a><a href="/products/customer-service/community-forum/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Communities</span></div></a><a href="/products/customer-service/conversational-ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational AI Platform</span></div></a><a href="/products/customer-service/conversational-ivr/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational IVR</span></div></a><a href="/products/customer-service/knowledge-base/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Knowledge Base Software</span></div></a><a href="/products/customer-service/agent-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified Agent Desktop</span></div></a><a href="/products/customer-service/agent-assist/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Agent Assist</span></div></a><a href="/products/customer-service/omnichannel-routing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Routing</span></div></a><a href="/products/customer-service/quality-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI-Powered Quality Management</span></div></a><a href="/products/customer-service/supervisor-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Supervisor Console</span></div></a><a href="/products/customer-service/conversational-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Analytics</span></div></a><a href="/products/customer-service/workforce-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Management</span></div></a><a href="/products/customer-service/analytics-and-reporting/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reporting and Analytics</span></div></a><a href="/products/customer-service/omnichannel-survey/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Surveys</span></div></a><a href="/products/customer-service/guided-workflow/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Guided Workflows</span></div></a><a href="/products/customer-service/service-command-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Service Command Center</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="h-5 flex-none me-3"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 5.401 5.401 0 0 0-5.396 5.407 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m41.036 38.498.021-.029c.42-.568.3-1.37-.268-1.79l-7.998-5.923a1.275 1.275 0 0 0-1.786.268l-.021.03c-.42.568-.3 1.369.268 1.789l7.998 5.924c.567.42 1.367.3 1.786-.269ZM44.607 10.813c2.98 0 5.395-2.42 5.395-5.407A5.401 5.401 0 0 0 44.607 0a5.401 5.401 0 0 0-5.396 5.406 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m43.061 6.449-.02-.03a1.275 1.275 0 0 0-1.768-.367l-8.311 5.475a1.281 1.281 0 0 0-.366 1.772l.02.03c.387.59 1.18.755 1.768.366l8.312-5.474c.589-.388.753-1.182.365-1.772Z"></path></g><defs><clipPath id="social_svg__a"><path fill="#fff" d="M0 0h50v45H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Social</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/social-media-management/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/social-media-management/social-media-publishing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Publishing and Engagement</span></div></a><a href="/products/social-media-management/employee-advocacy-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Employee Advocacy</span></div></a><a href="/products/social-media-management/distributed-marketing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social Marketing for Distributed Teams</span></div></a></div><div class="h-full border-t border-gainsboroGray pt-6 mt-6"><p class="text-mediumGrey text-desktop-large/overline-4-bold uppercase mb-[18px]">Works Best With</p><div class="grid auto-rows-max gap-y-4"><a href="/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Listening</span></div></a><a href="/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Advertising</span></div></a><a href="/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social Customer Service</span></div></a></div></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="h-5 flex-none me-3"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Insights</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/consumer-intelligence/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Listening</span></div></a><a href="/products/consumer-intelligence/competitive-benchmarking/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Competitive Insights and Benchmarking</span></div></a><a href="/products/consumer-intelligence/product-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Product Insights</span></div></a><a href="/products/consumer-intelligence/location-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Location Insights</span></div></a><a href="/products/consumer-intelligence/visual-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Visual Insights</span></div></a><a href="/products/consumer-intelligence/media-monitoring/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Media Monitoring and Analytics</span></div></a><a href="/products/consumer-intelligence/surveys/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Surveys</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 42 43" class="h-5 flex-none me-3"><path d="M20.514 0H4.975C2.232 0 0 2.222 0 4.953v33.772c0 1.832 1.022 3.41 2.505 4.275l1.976-4.563a9.16 9.16 0 0 1 16.528 0L22.985 43c1.482-.848 2.505-2.443 2.505-4.275V4.953C25.49 2.223 23.258 0 20.514 0Zm-7.77 31.398c-2.845 0-5.162-2.307-5.162-5.14 0-2.833 2.317-5.14 5.163-5.14 2.845 0 5.162 2.307 5.162 5.14 0 2.833-2.317 5.14-5.162 5.14ZM31.352 12.74h-.528c-1.27 0-2.3 1.024-2.3 2.29v12.23c0 1.264 1.03 2.29 2.3 2.29h.528c1.27 0 2.3-1.026 2.3-2.29V15.03c0-1.265-1.03-2.29-2.3-2.29ZM39.7 6.378h-.529c-1.27 0-2.3 1.025-2.3 2.29V33.62c0 1.264 1.03 2.29 2.3 2.29h.529c1.27 0 2.3-1.026 2.3-2.29V8.668c0-1.265-1.03-2.29-2.3-2.29Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/marketing-and-advertising/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/marketing-and-advertising/content-marketing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content Marketing and Campaign Planning</span></div></a><a href="/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Advertising</span></div></a><a href="/products/marketing-and-advertising/marketing-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Marketing Analytics</span></div></a><a href="/products/marketing-and-advertising/ad-comment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Ad Comment Moderation</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Platform</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/platform/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/platform/ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI</span></div></a><a href="/products/platform/ai-plus/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI+</span></div></a><a href="/products/platform/ai-studio/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Studio</span></div></a><a href="/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Security</span></div></a><a href="/products/platform/integrations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Integrations</span></div></a><a href="/products/platform/sprinklr-sandbox/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sandbox</span></div></a><a href="/products/platform/display/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Display</span></div></a><a href="/products/platform/presentations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Presentations</span></div></a><a href="/products/platform/active-data-retention/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Active Data Retention</span></div></a><a data-link-type="external" href="https://developer.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">API</span></div></a></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="MULTI_LEVEL_INFO_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Solutions">Solutions</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="bg-white grid auto-cols-auto grid-flow-col auto-rows-min"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">By Industry</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">By Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class=""><div class="grid auto-rows-auto auto-cols-full h-full"><div class="min-w-[274px] desktop-lg:min-w-[268px] max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto header-scrollbar p-8"><div class="grid auto-rows-max gap-y-4"><a href="/industries/cpg/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CPG</span></div></a><a href="/industries/financial-services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Financial Services</span></div></a><a href="/industries/government/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Government</span></div></a><a href="/industries/retail/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Retail</span></div></a><a href="/industries/technology/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Technology</span></div></a><a href="/industries/telecom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Telecommunications</span></div></a><a href="/industries/travel-hospitality/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Travel & Hospitality</span></div></a></div></div></div></div><div class="hidden"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Marketing Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Customer Service Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Marketing Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/teams/marketing/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/teams/marketing/crisis-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Crisis Management</span></div></a><a href="/teams/marketing/campaign-content-lifecycle-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content Lifecycle Management</span></div></a><a href="/teams/marketing/social-media-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Media Management</span></div></a><a href="/teams/marketing/compliant-digital-selling/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Compliant Digital Selling</span></div></a><a href="/teams/marketing/franchise-digital-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Franchise Digital Management</span></div></a><a href="/teams/marketing/executive-reputation-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Executive Reputation Management</span></div></a><a href="/teams/marketing/industry-insights-competitive-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Industry Insights and Competitive Intelligence</span></div></a><a href="/teams/marketing/creative-insights-production-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Creative Insights and Production Optimization</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Customer Service Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/teams/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/teams/customer-service/omnichannel-contact-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Contact Center</span></div></a><a href="/teams/customer-service/customer-self-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer Self-Service</span></div></a><a href="/teams/customer-service/digital-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Digital Customer Service</span></div></a><a href="/teams/customer-service/outbound-campaign-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound Campaign Management</span></div></a><a href="/teams/customer-service/workforce-engagement-and-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Engagement Management</span></div></a><a href="/teams/customer-service/contact-center-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Contact Center Intelligence</span></div></a><a href="/teams/customer-service/social-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Customer Service</span></div></a><a href="/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/teams/customer-service/proactive-digital-engagement/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Proactive Digital Engagement</span></div></a></div></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINK"><a href="/unified-cxm/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unified-CXM">Unified-CXM</span></div></a></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Customers">Customers</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/stories/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer Stories</span></div></a><a href="/sprinklr-champion/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Champions</span></div></a><a data-link-type="external" href="https://community.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Community</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Company">Company</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/our-story/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Our Story</span></div></a><a href="/leadership/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Leadership</span></div></a><a href="/newsroom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Newsroom</span></div></a><a href="/partners/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Partners</span></div></a><a href="/careers/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Careers</span></div></a><a data-link-type="external" href="https://investors.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full 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text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Learn</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Services</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Support</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/sprinklr-social-roi-estimator/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Social ROI Estimator</span></div></a><a href="/ai-maturity-assessment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Maturity Assessment</span></div></a><a href="/cx-wise/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CX-WISE</span></div></a><a href="/analyst-reports/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Analyst Reports</span></div></a><a href="/demo-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Demo Center</span></div></a><a href="/resources/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">eBooks & Reports</span></div></a><a href="/events/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Events & Webinars</span></div></a><a href="/blog/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Blog</span></div></a><a href="/cxm/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified-CXM Guide</span></div></a><a href="/forbes-influential-cmos-2024/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Forbes Influential CMO 2024</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Our Services</span></div></a><a href="/sprinklr-training/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Training</span></div></a><a href="/agency/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">For Agencies</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/help/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Help Center</span></div></a><a data-link-type="external" href="https://www.sprinklr.com/help/categories/release-notes/6328445025677d3d31fd6dcd/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Release Notes</span></div></a><a href="/contact-us/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Contact Us</span></div></a></div></div></div></div></div></div></div></div></li></ul></div><div class="flex justify-end flex-1 items-center gap-5 desktop-lg:gap-10"><a href="/pricing/customer-service/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Pricing">Pricing</span></div></a><a data-link-type="external" 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data-element-id="page-template-product-feature" data-element-type="page-template"><section data-widget-name="widgetProductHero" id="7rmFHZpGiTMJ1dBe12BK8l"><div class="w-full relative overflow-hidden"><div class="rounded-full bg-secondaryBlanc py-2.5 px-4 inline-flex gap-4 items-center max-desktop-sm:hidden absolute tablet-sm:top-8 tablet-sm:left-8 desktop-lg:top-10 desktop-lg:left-10"><a class="group block" href="/"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11 10" class="h-2.5 inline-block group-hover:fill-primaryOceanBlue"><path d="M9.5 9.491A.505.505 0 0 1 9 10H2a.505.505 0 0 1-.5-.509v-4.58H0L5.164.132a.494.494 0 0 1 .672 0L11 4.911H9.5v4.58Z"></path></svg><span>Home</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><a class="group block" href="/products/customer-service/"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><span>Sprinklr Service</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px]"><span>AI-powered Quality Management</span></span></div><div class="flex flex-col items-center text-center [text-wrap:balance] mx-auto max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] pt-14 tablet-sm:pt-[72px] desktop-sm:pt-24 desktop-lg:pt-[120px]"><h1 class="whitespace-pre-line text-mobile-sm/overline-2-bold tablet-sm:text-tablet-sm/overline-1-bold desktop-lg:text-desktop-large/overline-1-bold uppercase text-cometBlack mb-2 tablet-sm:mb-4 desktop-lg:mb-6">CONTACT CENTER QUALITY MANAGEMENT SOFTWARE</h1><h2 class="whitespace-pre-line text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-2 desktop-sm:text-tablet-sm/heading-1 desktop-lg:text-desktop-large/heading-2">Reduce call monitoring time by up to 90% with AI-powered quality management</h2><span class="whitespace-pre-line text-mobile-sm/body-4 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-1 mt-3 tablet-sm:mt-4">Identify opportunities to improve agent performance and empower supervisors to spend time on personalized agent coaching rather than evaluations.</span><div class="flex gap-6 tablet-sm:gap-8 desktop-lg:gap-10 mt-6 tablet-sm:mt-8 desktop-lg:mt-10"><button><div class="spr-btn spr-btn-primary spr-btn-default"><span>Request Demo</span></div></button><a data-link-type="external" href="https://capture.navattic.com/clvurk0gg00010alh4h0d9dmo" target="_blank" rel="noreferrer noopener"><div class="spr-btn spr-btn-secondary spr-btn-default"><span>Take a Tour</span></div></a></div></div><div class="w-full relative mt-8 tablet-sm:mt-10 desktop-sm:mt-16 desktop-lg:mt-20 pb-20 tablet-sm:pb-[200px] desktop-lg:pb-60"><div class="absolute h-full top-6 w-full -z-10 flex flex-col tablet-sm:top-0"><div class="absolute -left-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primarySkyBlue/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><div class="absolute -right-1/4 -top-1/4 w-full aspect-square rounded-full -z-10 bg-primaryEarthGreen/80 transform-gpu blur-[50px] desktop-sm:blur-[100px]"></div><svg class="w-full z-[1] h-[var(--mobile-curve-height)] tablet-sm:h-[var(--tablet-curve-height)] desktop-sm:h-[var(--desktop-small-curve-height)] desktop-lg:h-[var(--desktop-large-curve-height)]" preserveAspectRatio="none" viewBox="0 0 100 100" style="--mobile-curve-height:15px;--tablet-curve-height:91px;--desktop-small-curve-height:156px;--desktop-large-curve-height:204px"><path fill="#F5F5F5" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="flex-1 bg-[#F5F5F5]"></div></div><div><img alt="Background Image - Hero - AI-powered Quality Management" fetchPriority="high" width="1920" height="1230" decoding="async" data-nimg="1" class="w-full origin-center object-contain mx-auto max-w-[312px] tablet-sm:max-w-[588px] desktop-sm:max-w-[740px] desktop-lg:max-w-[978px] block" style="color:transparent;transform:rotate3d(1, 1, 0, clamp(0deg, calc(30deg - (var(--scroll) - 150) * 0.05deg),30deg))" srcSet="//images.ctfassets.net/ukazlt65o6hl/4NdoF0ANVzfj6c6ArQfOKq/2889ad4bec2671cb97125a484f9e7395/hero_bg_ai-powered_quality_management_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4NdoF0ANVzfj6c6ArQfOKq/2889ad4bec2671cb97125a484f9e7395/hero_bg_ai-powered_quality_management_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4NdoF0ANVzfj6c6ArQfOKq/2889ad4bec2671cb97125a484f9e7395/hero_bg_ai-powered_quality_management_default?w=3840&q=50&fm=webp"/></div></div></div></section><section data-widget-name="widgetProductSection" id="3uleMOuEhKG5g3qlEYiOGk"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="RHSDnUAWe79AEMhiqDfGw"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Upskill your agents with customizable agent-level dashboards</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Always gain complete visibility into the performance of individual agents. Monitor quality scores and compliance misses, and identify key improvement areas with real-time actionable insights.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(4, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d5ammmmlda:-content-0" data-state="active" id="radix-:R1d5ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Generative AI </h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d5ammmmlda:-content-1" data-state="inactive" id="radix-:R1d5ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">AI scoring parameters</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d5ammmmlda:-content-2" data-state="inactive" id="radix-:R1d5ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Agent leaderboard</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d5ammmmlda:-content-3" data-state="inactive" id="radix-:R1d5ammmmlda:-trigger-3" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Live coaching sessions</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.125" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-0" id="radix-:R1d5ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Leverage AI+ to ensure quality and brand compliance </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Auto-create and configure parameters for quality scoring without external support. Access existing models and forge new parameters seamlessly. Empower users with unmatched control to craft and adjust AI scoring. </p></div><img alt="Image - Leverage AI+ to ensure quality and brand compliance - AI-powered Quality Management" loading="lazy" width="1249" height="861" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4JYx19bKIUWeTXabkK2O5K/1589eff25c9de086f4acb14937ff2c98/AI__QUALITY___COMPLIANCE_PARAMETER_BUILDER.png.webp?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4JYx19bKIUWeTXabkK2O5K/1589eff25c9de086f4acb14937ff2c98/AI__QUALITY___COMPLIANCE_PARAMETER_BUILDER.png.webp?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4JYx19bKIUWeTXabkK2O5K/1589eff25c9de086f4acb14937ff2c98/AI__QUALITY___COMPLIANCE_PARAMETER_BUILDER.png.webp?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-1" id="radix-:R1d5ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Assess agent performance with automated scoring</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Score your daily conversations based on 30+ quality- and compliance-related parameters, such as opening/closing quality, introduction, active listening, empathy and more, with the power of Sprinklr AI, which can also provide reasoning behind the scores.</p></div><img alt="Image - Assess agent performance with automated scoring - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4iscSIFvAIoyocecPnEkPJ/07c01e2509d6ac5149cdc1e2239b6b69/carousel_content_block_ai-powered_quality_management_assess_agent_performance_with_automated_scoring_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/4iscSIFvAIoyocecPnEkPJ/07c01e2509d6ac5149cdc1e2239b6b69/carousel_content_block_ai-powered_quality_management_assess_agent_performance_with_automated_scoring_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/4iscSIFvAIoyocecPnEkPJ/07c01e2509d6ac5149cdc1e2239b6b69/carousel_content_block_ai-powered_quality_management_assess_agent_performance_with_automated_scoring_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-2" id="radix-:R1d5ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Turn all your agents into A-players</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Identify strengths and areas of improvement for every agent in your team. Assign Sprinklr's recommended learning content by integrating your knowledge base or learning management system to help upskill them. </p></div><img alt="Image - Turn all your agents into A-players - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/3uBMMK97HUiL0e3FuROGpX/c76f5a40173673f1eed17058f5be6b5f/carousel_content_block_ai-powered_quality_management_turn_all_your_agents_into_a-players_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/3uBMMK97HUiL0e3FuROGpX/c76f5a40173673f1eed17058f5be6b5f/carousel_content_block_ai-powered_quality_management_turn_all_your_agents_into_a-players_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/3uBMMK97HUiL0e3FuROGpX/c76f5a40173673f1eed17058f5be6b5f/carousel_content_block_ai-powered_quality_management_turn_all_your_agents_into_a-players_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d5ammmmlda:-trigger-3" id="radix-:R1d5ammmmlda:-content-3" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Monitor real-time agent progress effortlessly</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Go beyond scoring. Schedule individual training sessions with your agents to deliver timely feedback and gain actionable insights to create an effective performance improvement plan.</p></div><img alt="Image - Monitor real-time agent progress effortlessly - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/21K86j0eBZkcZ75i7Pisan/0d1e54231d48faf5e93d4b6af1e12419/carousel_content_block_ai-powered_quality_management_monitor_real-time_agent_progress_effortlessly_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/21K86j0eBZkcZ75i7Pisan/0d1e54231d48faf5e93d4b6af1e12419/carousel_content_block_ai-powered_quality_management_monitor_real-time_agent_progress_effortlessly_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/21K86j0eBZkcZ75i7Pisan/0d1e54231d48faf5e93d4b6af1e12419/carousel_content_block_ai-powered_quality_management_monitor_real-time_agent_progress_effortlessly_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="DAcd4akRQ5cJGPnM91XqL"><div class="relative z-0 dark"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" 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id="curve-mask-:Rnammmmlda:"><path d="M 0 0 C 0 19.5 0 19.5 0 0 L 0 0 L 0 0 L 0 0"></path></clipPath></defs><g clip-path="url(#curve-mask-:Rnammmmlda:)"><rect class="fill-primarySpaceGrey" x="0" y="0" height="100%" width="100%"></rect><circle cx="0" cy="0" style="r:clamp(100px, 30vw, 300px)" class="fill-primaryEarthGreen/60" mask="url(#blur-1-:Rnammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 40vw, 600px)" class="fill-primarySunOrange/60" mask="url(#blur-2-:Rnammmmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 35vw, 400px)" class="fill-primarySkyBlue/60" mask="url(#blur-3-:Rnammmmlda:)"></circle></g></svg></div><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="6MSRDdBc1b87YWElNU4SQn"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Reduce operational costs with AI-assisted quality assurance</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Combine the power of AI and human intelligence on Sprinklr’s AI-powered platform to automate your quality management process.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(3, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d7ammmmlda:-content-0" data-state="active" id="radix-:R1d7ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Automated sampling</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d7ammmmlda:-content-1" data-state="inactive" id="radix-:R1d7ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Customized audit forms</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d7ammmmlda:-content-2" data-state="inactive" id="radix-:R1d7ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Calibration and review</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.16666666666666666" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-0" id="radix-:R1d7ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Eliminate guesswork and sample with AI assistance </p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Sample cases based on your desired AI-driven rules so you can identify even the most elusive red flags and prioritize critical cases. </p></div><img alt="Image - Eliminate guesswork and sample with AI assistance - AI-powered Quality Management" loading="lazy" width="1200" height="960" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/3kBjosyczLj55FljtJIqJ/1774503b299a71239f712bfc2c68e05c/carousel_content_block_ai-powered_quality_management_eliminate_guesswork_and_sample_with_ai_assistance_default?w=1200&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/3kBjosyczLj55FljtJIqJ/1774503b299a71239f712bfc2c68e05c/carousel_content_block_ai-powered_quality_management_eliminate_guesswork_and_sample_with_ai_assistance_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/3kBjosyczLj55FljtJIqJ/1774503b299a71239f712bfc2c68e05c/carousel_content_block_ai-powered_quality_management_eliminate_guesswork_and_sample_with_ai_assistance_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-1" id="radix-:R1d7ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Customize audit forms as per your unique needs</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Refine your QA evaluation forms with a simple and intuitive interface. Customize form questions and scoring logic to adapt to evolving business needs. </p></div><img alt="Image - Customize audit forms per your unique needs - AI-powered Quality Management" loading="lazy" width="1200" height="960" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/600RsPDDogeRNl2eZk047d/4e406d36ceaa3d012be77931d1f85f94/carousel_content_block_ai-powered_quality_management_customize_audit_forms_per_your_unique_needs_default?w=1200&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/600RsPDDogeRNl2eZk047d/4e406d36ceaa3d012be77931d1f85f94/carousel_content_block_ai-powered_quality_management_customize_audit_forms_per_your_unique_needs_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/600RsPDDogeRNl2eZk047d/4e406d36ceaa3d012be77931d1f85f94/carousel_content_block_ai-powered_quality_management_customize_audit_forms_per_your_unique_needs_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d7ammmmlda:-trigger-2" id="radix-:R1d7ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Improve evaluations with accurate audit calibration</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Calibrate your audits to align quality managers on scoring issues and empower your agents to dispute manual quality evaluations and reporting capabilities. </p></div><img alt="Image - Improve evaluations with accurate audit calibration - AI-powered Quality Management" loading="lazy" width="1200" height="960" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5crdui7iX2tkKOkPsWoDcU/e75fb5f9e83dc5b34d198d2535ba1403/carousel_content_block_ai-powered_quality_management_improve_evaluations_with_accurate_audit_calibration_default?w=1200&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/5crdui7iX2tkKOkPsWoDcU/e75fb5f9e83dc5b34d198d2535ba1403/carousel_content_block_ai-powered_quality_management_improve_evaluations_with_accurate_audit_calibration_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/5crdui7iX2tkKOkPsWoDcU/e75fb5f9e83dc5b34d198d2535ba1403/carousel_content_block_ai-powered_quality_management_improve_evaluations_with_accurate_audit_calibration_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="4aQ7n4DmOKhd1kTKEN5tJz"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetTabs" id="4WIMgqpL2nJvZPtDv3il0X"><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto shadow-custom border-2 border-whiteSmoke bg-white rounded-[8px] tablet-sm:rounded-[12px] desktop-lg:rounded-[16px]"><div class="p-4 tablet-sm:p-8 desktop-sm:p-6 desktop-lg:p-10 text-center"><h3 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-sm:text-tablet-sm/heading-3 desktop-lg:text-desktop-large/heading-3">Evaluate conversations up to 5x faster with unified case analytics</h3><div class="text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1 mt-2.5 tablet-sm:mt-3 desktop-sm:mt-3.5 desktop-lg:mt-4">Save time and simplify support operations by bringing together AI-based scoring, real-time voice call transcripts, a timeline of key moments and more into a single, easy-to-scan window.</div></div><div dir="ltr" data-orientation="horizontal" class="border-t border-[#999999]/70 w-auto relative grid"><div class="w-full overflow-x-auto"><div class="flex min-w-fit w-full relative"><div role="tablist" aria-orientation="horizontal" class="items-center justify-center rounded-md grid grid-flow-col w-full h-fit border-none bg-inherit text-inherit mb-1 p-0 tablet:mb-0" style="outline:none;grid-template-columns:repeat(4, minmax(140px, 1fr))" tabindex="-1" data-orientation="horizontal"><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="true" aria-controls="radix-:R1d9ammmmlda:-content-0" data-state="active" id="radix-:R1d9ammmmlda:-trigger-0" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Customer case history</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d9ammmmlda:-content-1" data-state="inactive" id="radix-:R1d9ammmmlda:-trigger-1" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Accurate speech transcription</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d9ammmmlda:-content-2" data-state="inactive" id="radix-:R1d9ammmmlda:-trigger-2" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Real-time insights</h4></button><div class="self-center border-l-[1px] border-[#999999]/70 h-16 tablet:h-12 desktop-sm:h-14 z-10"></div></div><div class="flex gap-0 h-full"><button type="button" role="tab" aria-selected="false" aria-controls="radix-:R1d9ammmmlda:-content-3" data-state="inactive" id="radix-:R1d9ammmmlda:-trigger-3" class="inline-flex items-center justify-center ring-offset-background transition-all focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 w-full h-full flex-none overflow-hidden text-mediumGrey px-3 py-4 data-[state=active]:bg-whiteSmoke/50 data-[state=active]:text-baseBlack data-[state=active]:shadow-none" tabindex="-1" data-orientation="horizontal" data-radix-collection-item=""><h4 class="whitespace-pre-line text-mobile-sm/body-4-bold tablet-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/heading-5">Screen recording</h4></button></div></div><div style="--tab-pointer-location-horizontal:0.125" class="absolute bottom-0 z-10 h-2.5 desktop-sm:h-4 w-full bg-gradient-to-l from-primarySunOrange from-[5%] via-primaryEarthGreen via-[10%] to-primarySkyBlue to-[100%] transition-[clip-path] tabs-pointer-horizontal"></div></div></div><div class="grid grid-rows-1 grid-cols-1 tablet:place-items-center"><div data-state="active" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-0" id="radix-:R1d9ammmmlda:-content-0" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 mt-0 opacity-1 pointer-events-auto" style="animation-duration:0s"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Get a 360° view of all customer conversations</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Get insights into case summaries and important information about any conversation instantly with Sprinklr’s simple and intuitive case analytics interface. </p></div><img alt="Image - Get a 360° view of all customer conversations - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6KhE4Tu9ihvUrvvZh80XcX/d529e25f28855ed9160c257785501706/carousel_content_block_ai-powered_quality_management_get_a_360__view_of_all_customer_conversations_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6KhE4Tu9ihvUrvvZh80XcX/d529e25f28855ed9160c257785501706/carousel_content_block_ai-powered_quality_management_get_a_360__view_of_all_customer_conversations_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6KhE4Tu9ihvUrvvZh80XcX/d529e25f28855ed9160c257785501706/carousel_content_block_ai-powered_quality_management_get_a_360__view_of_all_customer_conversations_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-1" id="radix-:R1d9ammmmlda:-content-1" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Transcribe voice calls in real time</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Reduce evaluation time with accurate, real-time transcription and call analysis in 20+ languages. Use AI-powered indicators to detect clamor and high-pitches in customer and agent dialogue. </p></div><img alt="Image - Transcribe voice calls in real-time - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/3TgogUQEm2S9xquBMOAKdE/4ee826fad63ef792b623c427fc56f247/carousel_content_block_ai-powered_quality_management_transcribe_voice_calls_in_real-time_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/3TgogUQEm2S9xquBMOAKdE/4ee826fad63ef792b623c427fc56f247/carousel_content_block_ai-powered_quality_management_transcribe_voice_calls_in_real-time_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/3TgogUQEm2S9xquBMOAKdE/4ee826fad63ef792b623c427fc56f247/carousel_content_block_ai-powered_quality_management_transcribe_voice_calls_in_real-time_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-2" id="radix-:R1d9ammmmlda:-content-2" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Uncover sentiment, intent and CSAT trends</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Understand your customer’s intent, sentiments and shifts in CSAT scores in real time. Use this intel to help customers in the best way possible and create happier customer experiences.</p></div><img alt="Image - Uncover sentiment, intent and CSAT trends - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6qlhv1gF9nqLa8CsVVAjo6/e44d904e52d55b770eacbd67a29d23bb/carousel_content_block_ai-powered_quality_management_uncover_sentiment__intent_and_csat_trends_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6qlhv1gF9nqLa8CsVVAjo6/e44d904e52d55b770eacbd67a29d23bb/carousel_content_block_ai-powered_quality_management_uncover_sentiment__intent_and_csat_trends_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6qlhv1gF9nqLa8CsVVAjo6/e44d904e52d55b770eacbd67a29d23bb/carousel_content_block_ai-powered_quality_management_uncover_sentiment__intent_and_csat_trends_default?w=3840&q=50&fm=webp"/></div></div><div data-state="inactive" data-orientation="horizontal" role="tabpanel" aria-labelledby="radix-:R1d9ammmmlda:-trigger-3" id="radix-:R1d9ammmmlda:-content-3" tabindex="0" class="ring-offset-background focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 row-span-1 row-start-1 col-span-1 col-start-1 opacity-0 pointer-events-none mt-0"><div class="w-full grid justify-items-center desktop-sm:grid-flow-col px-4 tablet-sm:px-10 desktop-sm:px-12 desktop-lg:px-[88px] gap-y-8 tablet-sm:gap-y-10 desktop-sm:gap-x-5 desktop-lg:gap-x-8 my-6 tablet-sm:my-10 desktop-sm:my-12 desktop-lg:my-8"><div class="max-w-[280px] tablet-sm:max-w-[608px] desktop-sm:max-w-[406px] desktop-lg:max-w-[468px] max-desktop-sm:text-center desktop-sm:items-center desktop-sm:justify-center h-fit place-self-center"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4">Record and analyze customer conversations</p><p class="whitespace-pre-line mt-4 text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-2">Record and revisit every customer conversation to ensure that each agent follows the brand guidelines during every customer interaction.</p></div><img alt="Image - Record and analyze customer conversations - AI-powered Quality Management" loading="lazy" width="1920" height="1260" decoding="async" data-nimg="1" class="object-contain w-[280px] tablet-sm:w-[608px] desktop-sm:w-[406px] desktop-lg:w-[556px] max-h-[180px] tablet-sm:max-h-[400px] desktop-sm:max-h-[300px] desktop-lg:max-h-[400px] block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/6IAkcwJ1Xm2Ih7F0Ls6PEn/4b292e8dbd63511cc8b262e60d69799d/carousel_content_block_ai-powered_quality_management_record_and_analyze_customer_conversations_default?w=1920&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/6IAkcwJ1Xm2Ih7F0Ls6PEn/4b292e8dbd63511cc8b262e60d69799d/carousel_content_block_ai-powered_quality_management_record_and_analyze_customer_conversations_default?w=3840&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/6IAkcwJ1Xm2Ih7F0Ls6PEn/4b292e8dbd63511cc8b262e60d69799d/carousel_content_block_ai-powered_quality_management_record_and_analyze_customer_conversations_default?w=3840&q=50&fm=webp"/></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="IrkuEtnPQgtXhYVKDeO7U"><div class="relative z-0 bg-[#F5F5F5] [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#F5F5F5]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="widgetAccordion" id="5N5I9rcoJwBJCiZortBStx"><div class="flex flex-col items-center justify-center mx-auto px-6 tablet-sm:px-10 desktop-sm:px-0 desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px]"><p class="whitespace-pre-line text-center text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-3">Frequently asked questions</p><div class="w-full desktop-sm:w-[740px] desktop-lg:w-[978px]"><div class="w-full"><div class="w-full pt-2 desktop-sm:pt-5 desktop-lg:pt-7" data-orientation="vertical"><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2fdbammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rfdbammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>What is quality management software?</button><div data-state="closed" id="radix-:R2fdbammmmlda:" role="region" aria-labelledby="radix-:Rfdbammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>A quality management software is used for assessing, benchmarking and improving the quality of customer service interactions in <a data-link-type="external" href="https://www.sprinklr.com/cxm/contact-center/" class="font-semibold text-primaryOceanBlue hover:underline">contact centers</a>. It helps managers and quality analysts measure the performance of customer support agents and enhance it with tailored coaching programs while ensuring brand compliance and quality assurance.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2ndbammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rndbammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>What are the key capabilities of quality management software?</button><div data-state="closed" id="radix-:R2ndbammmmlda:" role="region" aria-labelledby="radix-:Rndbammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>The key capabilities of quality management software (QMS) include:</p><ol><li class="m-0 p-0">Performance measurement and management</li><li class="m-0 p-0">Training management automates training processes and maintains training records</li><li class="m-0 p-0">Compliance management to meet local, regional and international regulatory requirements</li><li class="m-0 p-0"><a data-link-type="external" href="https://www.sprinklr.com/cxm/workflow-management/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Workflow management</u></a> to avoid under/overstaffing</li><li class="m-0 p-0">Audit management manages call recordings, transcripts and sampling</li><li class="m-0 p-0">Complaint management streamlines customer complaint resolution processes</li><li class="m-0 p-0">Change management handles change requests methodically to avoid errors</li><li class="m-0 p-0">Standard operating procedures (SOP)</li></ol></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R2vdbammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:Rvdbammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>How does quality management software improve customer service?</button><div data-state="closed" id="radix-:R2vdbammmmlda:" role="region" aria-labelledby="radix-:Rvdbammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Quality management software (QMS) improves customer service by ensuring that the quality of service interactions meet the highest quality standards. Implementing a QMS can improve interaction quality, reduce support costs and increase customer satisfaction by:</p><ol><li class="m-0 p-0">Delivering consistently high-quality support and higher CSAT scores</li><li class="m-0 p-0">Identifying the training needs of agents and enhancing their performance</li><li class="m-0 p-0">Resolving issues proactively by identifying and addressing top contact drivers</li><li class="m-0 p-0">Implementing process improvements that have the most significant impact on CSAT</li></ol><p>With AI-powered quality management software like Sprinklr, these benefits get amplified multi-fold, reducing your call monitoring time by 90%. Curious? <a data-link-type="external" href="https://www.sprinklr.com/demo-care/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Sign up for a demo</u></a> of Sprinklr’s QMS today and see how all this happens.</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R37dbammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R17dbammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>Can quality management software integrate with the existing systems?</button><div data-state="closed" id="radix-:R37dbammmmlda:" role="region" aria-labelledby="radix-:R17dbammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Yes, quality management software can integrate with existing systems for learning management, workforce management, <a data-link-type="external" href="https://www.sprinklr.com/cxm/call-center-recording/" class="font-semibold text-primaryOceanBlue hover:underline"><u>call center recording</u></a>, speech/text recording and compliance systems. While the ideal scenario is a seamless integration, the reality is that challenges may arise, especially when dealing with disparate systems or outdated infrastructure. Software built atop a unified platform like Sprinklr can help you overcome most data migration and compatibility challenges. <a data-link-type="external" href="https://lite.sprinklr.com/signup" class="font-semibold text-primaryOceanBlue hover:underline"><u>Try now for free</u></a>?</p></div></div></div></div></div><div data-state="closed" data-orientation="vertical" class="pl-6 border-b last:border-none border-[#DEDEDE] py-6 tablet-sm:py-9 ps-0"><button type="button" aria-controls="radix-:R3fdbammmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R1fdbammmmlda:" class="grid text-start grid-cols-[16px_1fr] items-center text-mobile-sm/body-1-bold gap-4 tablet-sm:text-tablet-sm/heading-6 tablet-sm:gap-6 tablet-sm:grid-cols-[24px_1fr] desktop-lg:text-desktop-large/heading-6 [&[data-state=open]>.accordionCollapsedIcon]:hidden [&[data-state=open]>.accordionExpandedIcon]:block" data-radix-collection-item=""><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 17" class="h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-mintyBlueGradient rounded-full accordionCollapsedIcon"><rect width="4" height="17" x="6.5" fill="#fff" rx="2"></rect><rect width="4" height="17" x="17" y="6.5" fill="#fff" rx="2" transform="rotate(90 17 6.5)"></rect></svg><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 17 5" class="hidden h-4 w-4 p-1 tablet-sm:h-6 tablet-sm:w-6 tablet-sm:p-1.5 bg-primarySpaceGrey dark:bg-gainsboroGray rounded-full accordionExpandedIcon fill-white"><rect width="4" height="17" y="4.5" rx="2" transform="rotate(-90 0 4.5)"></rect></svg>What are the benefits of using quality management software for businesses?</button><div data-state="closed" id="radix-:R3fdbammmmlda:" role="region" aria-labelledby="radix-:R1fdbammmmlda:" data-orientation="vertical" class="overflow-hidden grid grid-rows-0fr data-[state=open]:grid-rows-1fr transition-grid-rows !duration-150" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"><div class="min-h-0"><div class="py-2 text-slateGray dark:text-white text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-sm:text-tablet-sm/body-3 desktop-lg:text-desktop-large/body-3"><div class="prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] ps-8 tablet-sm:ps-12 space-y-6 prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ol:space-y-4 prose-ul:space-y-4"><p>Using quality management software (QMS) gives significant benefits for businesses, such as:</p><ul><li class="m-0 p-0">Better agent performance</li><li class="m-0 p-0">Stringent brand compliance and risk mitigation</li><li class="m-0 p-0">Improved customer satisfaction</li><li class="m-0 p-0">Higher operational efficiency</li><li class="m-0 p-0">Data-driven decision making</li><li class="m-0 p-0">Competitive advantage</li></ul><p>These benefits can help you go miles and miles in making your customer happy. Add AI to the mix and see your customer satisfaction and retention rate soar. <a data-link-type="external" href="https://lite.sprinklr.com/signup?product=service" class="font-semibold text-primaryOceanBlue hover:underline"><u>Try Sprinklr’s AI-powered quality management software for free</u></a> and witness the gains yourself.</p></div></div></div></div></div></div></div></div></div></section></div></div></section><section data-widget-name="widgetProductSection" id="6gcGLFm2qKSegQV81UP20P"><div class="relative z-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)]" style="--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204"><svg class="w-full h-[calc(var(--curve-height)_*_1px)] translate-y-[calc(var(--curve-height)_*_-1px_+_0.5px)] z-[1] block pointer-events-none" preserveAspectRatio="none" viewBox="0 0 100 100"><path class="fill-[#FFFFFF]" d="m 0,0 C 33.3,133 66.6,133 100,0 L 100,100 L 0,100 z"></path></svg><div class="pt-14 tablet-sm:pt-[72px] desktop-sm:pt-20 desktop-lg:pt-[100px] pb-16 tablet-sm:pb-[100px] desktop-sm:pb-[140px] desktop-lg:pb-[180px] relative z-10 mt-[calc(var(--curve-height)*-1px)] flex flex-col gap-10 desktop-sm:gap-12 desktop-lg:gap-16"><section data-widget-name="ResourceGridWidget" id="2EUP4GEg5hzUPbxbGIGTi"><div class="mx-auto max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px]"><p class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-3 desktop-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-3 text-center mb-8 tablet-sm:mb-12 desktop-sm:mb-16 w-full">Sprinklr resources</p><div class="hidden desktop-sm:block"><div class="grid grid-flow-col auto-cols-fr gap-5 desktop-lg:gap-10"><div class="w-full"><a href="/cxm/call-center-quality-management/" class="peer"><div class="rounded-sm-alt w-full overflow-hidden"><img alt="Image - What is Call Center Quality Management - AI-powered Quality Management" loading="lazy" width="5616" height="3744" decoding="async" data-nimg="1" class="w-full h-auto object-cover max-h-[340px] transform hover:scale-105 transition-transform ease-in-out duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4zPcyKVokZYqoB755gFnt4/f54b0598af98427baeb5d324b989e0d5/Banner_Image_B2B_Customer_Service.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/4zPcyKVokZYqoB755gFnt4/f54b0598af98427baeb5d324b989e0d5/Banner_Image_B2B_Customer_Service.png?w=3840&q=50&fm=webp"/></div></a><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-6">GUIDE</div><a href="/cxm/call-center-quality-management/" class="peer-hover:underline peer-hover:text-primaryOceanBlue"><span class="whitespace-pre-line block text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-4 mt-5 desktop-lg:mt-5 hover:text-primaryOceanBlue hover:underline">What is Call Center Quality Management</span></a><p class="whitespace-pre-line text-tablet-sm/body-2 desktop-lg:text-desktop-large/body-3 mt-4">What is call center quality management — know its benefits, tools required & features, best practices for efficiency.</p><a href="/cxm/call-center-quality-management/"><span class="flex items-center gap-3 text-baseBlack dark:text-white cursor-pointer desktop-sm:mt-6 desktop-lg:mt-8 hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 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src="//images.ctfassets.net/ukazlt65o6hl/11B3ywx5BtKoT5rYUbZcBu/df097c13fb01568f3ac1a37e88ce0967/Banner_image_-_customer_service_reports.jpeg?w=3840&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-4 tablet-sm:mt-6 desktop-sm:mt-0">GUIDE</div><div class="flex flex-col flex-1 justify-between"><a href="/cxm/call-center-quality-assurance/"><p class="whitespace-pre-line text-mobile-sm/body-3-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5 hover:underline hover:text-primaryOceanBlue mt-4 desktop-lg:mt-5 line-clamp-3">The ultimate guide to call center quality assurance</p></a><a href="/cxm/call-center-quality-assurance/"><span class="flex items-center gap-3 text-baseBlack dark:text-white mt-4 cursor-pointer hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]" href="/blog/call-center-quality-assurance-best-practices/"><img alt="Image - Top 13 call center quality assurance best practices - AI-powered Quality Management" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=640&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=1200&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=1200&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-4 tablet-sm:mt-6 desktop-sm:mt-0">BLOG</div><div class="flex flex-col flex-1 justify-between"><a href="/blog/call-center-quality-assurance-best-practices/"><p class="whitespace-pre-line text-mobile-sm/body-3-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5 hover:underline hover:text-primaryOceanBlue mt-4 desktop-lg:mt-5 line-clamp-3">Top 13 call center quality assurance best practices</p></a><a href="/blog/call-center-quality-assurance-best-practices/"><span class="flex items-center gap-3 text-baseBlack dark:text-white mt-4 cursor-pointer hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a href="/cxm/quality-monitoring/" class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]"><img alt="Image - What is Call Center Quality Monitoring [+KPIs to Track] - AI-powered Quality Management" loading="lazy" width="8002" height="4744" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5iEos2iONl1Pqpa642Snc/85b438024a1adc956330a6e3b3684c09/Banner_Image_Call_center_agent_performance_metrics.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/5iEos2iONl1Pqpa642Snc/85b438024a1adc956330a6e3b3684c09/Banner_Image_Call_center_agent_performance_metrics.png?w=3840&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-4 tablet-sm:mt-6 desktop-sm:mt-0">GUIDE</div><div class="flex flex-col flex-1 justify-between"><a href="/cxm/quality-monitoring/"><p class="whitespace-pre-line text-mobile-sm/body-3-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5 hover:underline hover:text-primaryOceanBlue mt-4 desktop-lg:mt-5 line-clamp-3">What is Call Center Quality Monitoring [+KPIs to Track]</p></a><a href="/cxm/quality-monitoring/"><span class="flex items-center gap-3 text-baseBlack dark:text-white mt-4 cursor-pointer hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div></div></div></div><div class="block desktop-sm:hidden"><div class="grid grid-cols-1 tablet-sm:grid-cols-2 gap-y-8 desktop-sm:gap-y-10 gap-x-4"><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a href="/cxm/call-center-quality-management/" class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]"><img alt="Image - What is Call Center Quality Management - AI-powered Quality Management" loading="lazy" width="5616" height="3744" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/4zPcyKVokZYqoB755gFnt4/f54b0598af98427baeb5d324b989e0d5/Banner_Image_B2B_Customer_Service.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/4zPcyKVokZYqoB755gFnt4/f54b0598af98427baeb5d324b989e0d5/Banner_Image_B2B_Customer_Service.png?w=3840&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-4 tablet-sm:mt-6 desktop-sm:mt-0">GUIDE</div><div class="flex flex-col flex-1 justify-between"><a href="/cxm/call-center-quality-management/"><p class="whitespace-pre-line text-mobile-sm/body-3-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5 hover:underline hover:text-primaryOceanBlue mt-4 desktop-lg:mt-5 line-clamp-3">What is Call Center Quality Management</p></a><a href="/cxm/call-center-quality-management/"><span class="flex items-center gap-3 text-baseBlack dark:text-white mt-4 cursor-pointer hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a href="/cxm/call-center-quality-assurance/" class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]"><img alt="Image - The ultimate guide to call center quality assurance - AI-powered Quality Management" loading="lazy" width="5376" height="3584" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/11B3ywx5BtKoT5rYUbZcBu/df097c13fb01568f3ac1a37e88ce0967/Banner_image_-_customer_service_reports.jpeg?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/11B3ywx5BtKoT5rYUbZcBu/df097c13fb01568f3ac1a37e88ce0967/Banner_image_-_customer_service_reports.jpeg?w=3840&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring 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0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]" href="/blog/call-center-quality-assurance-best-practices/"><img alt="Image - Top 13 call center quality assurance best practices - AI-powered Quality Management" loading="lazy" width="600" height="400" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=640&q=50&fm=webp 1x, //images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=1200&q=50&fm=webp 2x" src="//images.ctfassets.net/ukazlt65o6hl/2tDFrnvgIFuSkiNGZ5hkvj/90c8405a2732829fd1fbedb43757c6a7/resource_card_ai-powered_quality_management_top_13_call_center_quality_assurance_best_practices_default?w=1200&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1 bg-primarySpaceGrey text-white mt-4 tablet-sm:mt-6 desktop-sm:mt-0">BLOG</div><div class="flex flex-col flex-1 justify-between"><a href="/blog/call-center-quality-assurance-best-practices/"><p class="whitespace-pre-line text-mobile-sm/body-3-bold tablet-sm:text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5 hover:underline hover:text-primaryOceanBlue mt-4 desktop-lg:mt-5 line-clamp-3">Top 13 call center quality assurance best practices</p></a><a href="/blog/call-center-quality-assurance-best-practices/"><span class="flex items-center gap-3 text-baseBlack dark:text-white mt-4 cursor-pointer hover:underline hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" class="fill-primaryOceanBlue h-3.5 w-3.5 desktop-lg:h-[18px] desktop-lg:w-[18px]"><g clip-path="url(#arrow_svg__a)"><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn more</span></span></a></div></div></div><div class="flex flex-col desktop-sm:flex-row gap-x-10"><a href="/cxm/quality-monitoring/" class="w-full desktop-sm:max-w-[164px] rounded-sm-alt overflow-hidden h-[220px] tablet-sm:h-[240px] desktop-sm:h-[146px]"><img alt="Image - What is Call Center Quality Monitoring [+KPIs to Track] - AI-powered Quality Management" loading="lazy" width="8002" height="4744" decoding="async" data-nimg="1" class="object-cover w-full h-full desktop-sm:transform desktop-sm:hover:scale-110 desktop-sm:transition-transform desktop-sm:ease-in-out desktop-sm:duration-300 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5iEos2iONl1Pqpa642Snc/85b438024a1adc956330a6e3b3684c09/Banner_Image_Call_center_agent_performance_metrics.png?w=3840&q=50&fm=webp 1x" src="//images.ctfassets.net/ukazlt65o6hl/5iEos2iONl1Pqpa642Snc/85b438024a1adc956330a6e3b3684c09/Banner_Image_Call_center_agent_performance_metrics.png?w=3840&q=50&fm=webp"/></a><div class="flex-1 flex flex-col max-tablet-sm:justify-between justify-start h-full"><div class="inline-flex items-center w-fit rounded-[100px] px-3 py-1 text-mobile-sm/label-2 transition-colors uppercase focus:outline-none focus:ring-2 focus:ring-ring focus:ring-offset-2 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.25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path><path d="M.93 6.511h8.38L5.65 9.98a.692.692 0 0 0-.22.503c0 .188.08.369.22.502a.77.77 0 0 0 .53.208.77.77 0 0 0 .53-.208l4.864-4.61a.791.791 0 0 0 .25-.574.791.791 0 0 0-.25-.574L6.709.616A.771.771 0 0 0 6.18.413a.77.77 0 0 0-.527.208.692.692 0 0 0-.219.5c0 .188.078.368.217.501L9.31 5.09H.93a.772.772 0 0 0-.53.208.692.692 0 0 0-.22.502c0 .189.079.37.22.503.14.133.33.208.53.208Z"></path></g><defs><clipPath id="arrow_svg__a"><path d="M0 .114h12v11.371H0z"></path></clipPath></defs></svg><span class="whitespace-nowrap text-center uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/overline-4 desktop-sm:text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-3">Learn 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style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:R5mdqmmmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R1mdqmmmmlda:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Company</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:R5mdqmmmmlda:" hidden="" role="region" aria-labelledby="radix-:R1mdqmmmmlda:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pt-4 pb-6 tablet-sm:pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:R66dqmmmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R26dqmmmmlda:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Resources</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:R66dqmmmmlda:" hidden="" role="region" aria-labelledby="radix-:R26dqmmmmlda:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pt-4 pb-6 tablet-sm:pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div></div></div><div class="hidden desktop-sm:flex desktop-sm:justify-between gap-x-10"><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Products</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/customer-service/">Sprinklr Service</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/consumer-intelligence/">Sprinklr Insights</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/marketing-and-advertising/">Sprinklr Marketing</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/social-media-management/">Sprinklr Social</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/platform/">Unified CXM Platform</a></li></ul></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Solutions</p><div class="grid gap-5 text-silverGray desktop-sm:grid-cols-1 desktop-sm:gap-y-2 desktop-sm:border-0 grid-cols-1 tablet-sm:pt-6 desktop-sm:pt-6 border-t border-cometBlack"><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 auto-cols-fr max-desktop-sm:grid-flow-col"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Industries</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/industries/cpg/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">CPG</span></a></li><li class="block hover:underline"><a href="/industries/financial-services/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Financial Services</span></a></li><li class="block hover:underline"><a href="/industries/government/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Government</span></a></li><li class="block hover:underline"><a href="/industries/retail/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Retail</span></a></li><li class="block hover:underline"><a href="/industries/technology/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Technology</span></a></li><li class="block hover:underline"><a href="/industries/telecom/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Telecommunication</span></a></li><li class="block hover:underline"><a href="/industries/travel-hospitality/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Travel & Hospitality</span></a></li></ul></div><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Teams</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/teams/marketing/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Marketing</span></a></li><li class="block hover:underline"><a href="/teams/customer-service/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Customer Service</span></a></li></ul></div></div></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Company</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/our-story/">Our Story</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/newsroom/">Newsroom</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/partners/">Partners</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/careers/">Careers</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/culture-talent/">Culture & Talent</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a data-link-type="external" href="https://investors.sprinklr.com/">Investor Relations</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/trust/">Security & Privacy</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/stories/">Customer Stories</a></li></ul><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 desktop-sm:mt-8"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Support</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a data-link-type="external" href="https://developer.sprinklr.com/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Developer Portal</span></a></li><li class="block hover:underline"><a href="/products/platform/integrations/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Integrations</span></a></li><li class="block hover:underline"><a href="/help/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Help Center</span></a></li><li class="block hover:underline"><a href="/contact-us/"><span 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