Automation Archives - Salesforce

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datetime="2024-11-06"> November 6, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> AI and Data Transformation in ASEAN </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/data-strategy/" class="label-secondary"> Data Strategy </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/data-analyst/" class="label-secondary"> Data Analyst </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/ceo/" class="label-secondary"> CEO </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/bigger-smarter-faster-meeting-customer-service-expectations-in-singapore/" class="card__thumbnail" aria-label="Read Bigger, Smarter, Faster: Meeting Customer Service Expectations in Singapore" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg 5000w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=300&h=180 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=768&h=461 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=1024&h=614 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=1536&h=922 1536w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=2048&h=1229 2048w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_626929216-1.jpg?w=150&h=90 150w" alt="" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/service/" class="sf-tag topic topic--service sf-tag--service" aria-label="Filed under Service" > Service</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/bigger-smarter-faster-meeting-customer-service-expectations-in-singapore/" target="_self"> Bigger, Smarter, Faster: Meeting Customer Service Expectations in Singapore </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/salesforce-staff/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp 723w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=300&h=283 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=150&h=141 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Salesforce</span> <span class="byline__name">Staff</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-10-23"> October 23, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Singapore. 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Today’s customers demand fast, consistent, and personalised interactions at every touchpoint. Discover key insights from the latest State of Service Report to help your organisation rise to the occasion. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/customer-service-trends/" class="label-secondary"> Customer Service Trends </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/customer-service-ai/" class="label-secondary"> Customer Service AI </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/business-as-a-platform-for-change/" class="label-secondary"> Business As A Platform For Change </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/ai-is-leading-the-charge-in-indonesias-customer-service-transformation/" class="card__thumbnail" aria-label="Read AI is Leading the Charge in Indonesia’s Customer Service Transformation" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg 6671w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=300&h=153 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=768&h=392 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=1024&h=522 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=1536&h=783 1536w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=2048&h=1044 2048w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/10/AdobeStock_563747690-1.jpg?w=150&h=76 150w" alt="" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/service/" class="sf-tag topic topic--service sf-tag--service" aria-label="Filed under Service" > Service</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/ai-is-leading-the-charge-in-indonesias-customer-service-transformation/" target="_self"> AI is Leading the Charge in Indonesia’s Customer Service Transformation </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/salesforce-staff/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp 723w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=300&h=283 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2023/09/salesforce-avatar-e1666571807979.webp?w=150&h=141 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Salesforce</span> <span class="byline__name">Staff</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-10-23"> October 23, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Service is in a state of flux, bringing both new challenges and opportunities for service organisations in Indonesia. 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src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg 1500w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg?w=300&h=169 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg?w=768&h=432 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg?w=1024&h=576 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/03/ai-data-crm-trailhead.jpg?w=150&h=84 150w" alt="Characters Genie, Einstein, and Flow" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/artificial-intelligence/" class="sf-tag topic topic--artificial-intelligence sf-tag--artificial-intelligence" 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src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/09/kristie-poon.webp?w=132&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/09/kristie-poon.webp 200w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/09/kristie-poon.webp?w=132&h=150 132w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Kristie</span> <span class="byline__name">Poon</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-04-25"> April 25, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/best-practices/" class="label-secondary"> Best Practices </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/crm/" class="label-secondary"> CRM </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/small-marketing-team-deliver-big-results-2/" class="card__thumbnail" aria-label="Read 5 Small Business Marketing Tools To Generate More Leads" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg 1500w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg?w=300&h=169 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg?w=768&h=432 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg?w=1024&h=576 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2020/10/small-marketing-team-deliver-big-results.jpg?w=150&h=84 150w" alt="person working at a desk with a tablet computer surrounded by jars and shelves of herbs and tinctures" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/small-business/" class="sf-tag topic topic--small-business sf-tag--small-business" aria-label="Filed under Small Business" > Small Business</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/small-marketing-team-deliver-big-results-2/" target="_self"> 5 Small Business Marketing Tools To Generate More Leads </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/keara-cho/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/keara-cho-1.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/keara-cho-1.webp 225w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/keara-cho-1.webp?w=150&h=150 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Keara</span> <span class="byline__name">Cho</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-04-23"> April 23, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/marketing/" class="label-secondary"> Marketing </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/best-practices/" class="label-secondary"> Best Practices </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/self-service-customer-service/" class="card__thumbnail" aria-label="Read 3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg 1500w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=300&h=169 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=768&h=432 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=1024&h=576 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=150&h=84 150w" alt="A smiling young Black woman uses her laptop to get self-service customer service in a cafe" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/service/" class="sf-tag topic topic--service sf-tag--service" aria-label="Filed under Service" > Service</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/self-service-customer-service/" target="_self"> 3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/christina-keohane/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp 449w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=150&h=150 150w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=300&h=300 300w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Christina</span> <span class="byline__name">Keohane</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-04-10"> April 10, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Uplevel your self-service customer support with these simple tweaks. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/service-cloud/" class="label-secondary"> Service Cloud </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/best-practices/" class="label-secondary"> Best Practices </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/drip-marketing/" class="card__thumbnail" aria-label="Read From Leads to Sales: How Drip Marketing Email Campaigns Work" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg?w=300" sizes="100vw" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg 1500w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg?w=300&h=169 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg?w=768&h=432 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg?w=1024&h=576 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/01/GettyImages-512334717.jpg?w=150&h=84 150w" alt="" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/marketing/" class="sf-tag topic topic--marketing sf-tag--marketing" aria-label="Filed under Marketing" > Marketing</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/drip-marketing/" target="_self"> From Leads to Sales: How Drip Marketing Email Campaigns Work </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline byline--no-avatar"> <a href="https://www.salesforce.com/ap/blog/author/blake-miller/" class="byline__contents"> <span class="byline__title label"> <span class="byline__name">Blake</span> <span class="byline__name">Miller</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-01-04"> January 4, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> When done right, drip marketing campaigns can help you build customer relationships that last. 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