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} .ch_topbar_wrapper { justify-content: space-between; width: 100%; } .ch_topbar_wrapper { display: flex; align-items: center; } .topbar-left-content { position: relative; padding-left: 20px; } .topbar-left-content a { text-decoration: underline; color: #0029c7; font-weight: 600; } .topbar-left-content p { color: #000000; font-size: 14px; } .topbar-left-content p strong { font-weight: 600; } .topbar-left-content::before { position: absolute; content: ''; background-image: url(https://images.controlhippo.com/svg/topbar_star_blue.svg); width: 15px; height: 15px; top: 50%; transform: translateY(-50%); left: 0; } .hb-input-wrapper { justify-content: flex-end !important; margin: 0; } .hb-input-wrapper .signindrpcontent_ul li>a { color: #000 !important; cursor: pointer !important; } .hb-input-wrapper a, .hb-input-wrapper span { display: flex; justify-content: flex-end; align-items: center; color: #000; min-height: 27px; float: left; font-size: 12px; font-weight: 400; margin-left: 0px; width: auto; cursor: pointer; padding-right: 20px; } .signindrp { align-items: center; border: 1px solid #d9d9d9 !important; border-radius: 2px; color: #000 !important; display: flex; font-size: 13px !important; height: 26px; } .signindrplink { position: relative; padding: 0px 16px 0px 8px !important; } .signindrplink:after { font-family: ETmodules; content: "3"; font-size: 16px; position: absolute; right: 0; top: 0; font-weight: 800; } .signindrpcontent_ul { width: 100%; padding: 0px !important; display: flex; flex-direction: column; } .signindrpcontent_ul li:hover { background-color: #F3F6FF !important; } .header-bottom-div { background: linear-gradient(82deg, #001F97 12%, #001154 99.64%); border-radius: 18px; padding: 22px 34px; margin-top: 32px; gap: 10px; } .signindrp_cont_new .tplinksign a { margin-left: 0px; font-size: 14px; text-transform: capitalize; font-weight: 600; padding: 4px 0px 4px 10px; } /* ch topbar css end */ .ctmenu-section, .signindrpcontent_ul { padding-bottom: 0 !important; } .signindrpcontent { display: none; position: absolute !important; background-color: white; width: 170px; box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2); padding: 12px 16px; z-index: 99999; top: 28px; right: 0px !important; } .signindrp:hover .signindrpcontent { display: flex; } .ctheader { position: fixed; display: block; top: 36px; left: 0; width: 100%; height: auto; margin: 0 auto; padding: 0.75rem 0; z-index: 1000; background: white; box-shadow: 0px 0px 7px 0px rgb(0 0 0 / 10%) !important; } .ctheader-item-left { flex: 0 0 20%; } .ctheader-item-right { flex: 0 0 80%; justify-content: flex-end; } .ch_main_wrapper { flex-wrap: nowrap !important; } .ch_li_title, .ctmenu-item { font-size: 15px; color: #000; display: flex !important; } .ctheader .ctmenu>ul>li { cursor: unset !important; } .ctheader .ctmenu>ul>li>a { position: relative; font-size: 14px !important; color: #000; cursor: pointer !important; white-space: nowrap; font-weight: 400 !important; } .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 15px !important; } .ctheader .ctmenu>ul>li .ctmenu-subs { position: absolute; width: 100%; height: auto; z-index: 109; opacity: 0; visibility: hidden; border-radius: 18px; background: rgb(255, 255, 255); box-shadow: rgb(0 0 0 / 13%) 0px 8px 12px; border-top: unset !important; } .ctheader .title_nav { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; font-size: 16px; color: #000; position: relative; display: inline-block; width: max-content; } .new-subtitle { position: absolute; right: -36px; top: -4px; display: inline-block; font-size: 10px; line-height: normal; font-weight: 600; color: #fff; background-color: #FF5722; padding: 2px 4px; border-radius: 2px; text-transform: uppercase; } .ch_li_title.com_tl { position: relative; } .ch_li_title.com_tl .new-subtitle { right: 4px; top: -10px; } .iconhd img { width: 16px !important; } .ctheader .ctmenu-mobile-ctheader, .ctheader .ctmenu-mobile-toggle { display: none; } .ctmenu-subs a, .list-item>div { color: #333; text-align: left; } .cnsmfont { font-size: 13px; font-weight: 300; line-height: normal; color: #646464; } .congridic .contentsubq { padding-left: 0px !important; } /*dropdown css start */ .inteflexsize { flex: 1 1 0; } .integrationdropdown a { padding: 8px 15px !important; } .ch_resourcedropdown, .soldropwidth { padding: 10px 0px !important; } .ctheader .ctmenu>ul>li, .signindrp_cont_new .tplinksign { list-style: none !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ch_startFreetrial, .ch_bookdemo { width: 140px; height: 42px !important; border: 2px solid #FF5722 !important; border-radius: 4px !important; } .ch_bookdemo { width: 128px !important; color: #FF5722 !important; font-weight: 500 !important; } .ch_startFreetrial { background: #FF5722; color: #fff !important; font-size: 15px; margin-left: 10px; } .expand_more_svg { height: 18px; width: 18px; background-image: url(https://images.controlhippo.com/svg/expand_more.svg); background-size: 18px; background-repeat: no-repeat; background-position: 50%; display: block; } .fontwt500 { font-weight: 500 !important; } .ch_integration_logo { margin-right: 11px; } .bold_font,.fn600,.all_ftr_link span { font-weight: 600 !important; } .product_menus_main .menu_hdtl { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #020202 !important; font-size: 20px !important; font-weight: 600; line-height: 1.3; text-transform: uppercase !important; } .tradmark_cl { font-size: 8px; font-weight: 800; margin-left: 2px; } .menuDesc{ font-size: 12px; color: #5A7090; } .intBroder{ border: 1px solid #E1E1E1 !important; } .align-items-center { align-items: center; } .double-arrow-icon { display: flex; align-items: center; margin-top: 3px; line-height: normal; justify-content: center; margin-left: 6px; } .more-button { background-color: #0029C7; width: 165px; color: #ffffff !important; transition: 0.5s; justify-content: center !important; border: 2px solid transparent; padding: 8px 10px !important; } .more-button:hover { background-color: #0029C7 !important; } .ctmenu-subs a { border-radius: 4px; line-height: normal !important; } .ctheader .more-button .title_nav { color: #ffffff; font-family: 'Inter' !important; font-weight: 500; font-size: 14px; } .more-item-block { margin-top: 14px; padding-left: 12px; } /*custom search header css*/ .custom-search-bar { margin-left: 10px; display: flex; align-items: center; } .custom-search-bar .search-icon-clickable { display: inline-block; background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_small_icon.svg); background-repeat: no-repeat; background-size: 26px; background-position: center; font-size: 0px; width: 32px; height: 32px; cursor: pointer; } .custom-search-bar form { position: absolute; bottom: -89px; right: 14px; font-size: 0; line-height: 0; display: none; padding: 20px 20px; background-color: #fff; border-top: 2px solid #ff5722; box-shadow: 0 2px 6px rgba(0,0,0,.2); } .custom-search-bar form::before { position: absolute; top: -7px; right: 12px; display: block; content: ''; width: 0; height: 0; border-style: solid; border-width: 0 5.5px 6px; border-color: transparent transparent #ff5722 transparent; } .custom-search-bar input { padding: 8px 46px 8px 12px; border: 1px solid #ccc; width: 280px; border-radius: 4px 4px 4px 4px; height: 35px; } .custom-search-bar button { background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_white.svg); background-repeat: no-repeat; background-size: 24px; background-position: center; font-size: 0px; width: 35px; height: 35px; border: 1px solid #dddddd; background-color: #ff5722; padding: 10px; cursor: pointer; position: absolute; right: 20px; border-radius: 0px 4px 4px 0px; } .custom-search-bar input:focus-visible, .custom-search-bar input:focus { outline: none; border-color: #ccc; } /*Weglot Override CSS*/ .country-selector.weglot-dropdown .wgcurrent:after { background: url(https://images.controlhippo.com/wp-content/uploads/2024/04/23070012/expand_more_grey.svg) no-repeat; top: 7px; right: 2px; width: 24px; height: 24px; } .postid-67875 .country-selector.weglot-dropdown { display: none !important; } .ai-chat-assistant-icon { color: #ffffff; font-family: 'Outfit'; font-size: 16px; } .features-more-item-block .more-button { transition: unset; justify-content: unset !important; width: unset; background-color: transparent; } .ctheader .features-more-item-block .more-button .title_nav { color: #000000; } .features-more-item-block .more-button:hover { background-color: #dbe1f3 !important; } @media screen and (max-width: 1199px) { .ch_topbar_wrapper { width: 96%; } .topbar-left-content { display: none; } .ch_topbar_wrapper { justify-content: end; } } @media (min-width: 1200px) { .container { max-width: 1200px !important; width: 100%; } } @media screen and (max-width: 1023px) { .topbar-left-content p { font-size: 13px; } } @media screen and (max-width: 979px) { .ch_topbar { display: none; } .ctheader { top: 0; } .ch_li_title.com_tl .new-subtitle { right: auto; top: 2px; left: 72px; } } @media screen and (min-width: 993px) { .ctmenu-section { display: flex; align-items: center; gap: 16px; padding: 0px !important; } .padtop40{ padding-top: 40px !important; } .ctheader .ctmenu > ul > li { margin-left: 0px !important; line-height: unset !important; } .ctheader .ctmenu > ul > li .ctmenu-subs { transition: all 0.2s ease; top: 100%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega{ left: unset !important; } .ch_main_wrapper { align-items: center; } .ctmenu-mobile-ctheader { display: none; } .ctheader .ctmenu>ul>li { padding-bottom: 20px; margin-bottom: -20px; padding-right: 0 !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ctheader .ctmenu>ul>li.ctmenu-item-has-children:hover .ctmenu-subs { margin-top: 0.6rem; opacity: 1; visibility: visible; padding: 0 !important; } .ctmenu-subs .list-item a:hover { border-radius: 4px !important; } .ctmenu-subs .list-item a:hover, .ctmenu-subs a:hover { background: #dbe1f3; } .ctmenu-subs a, .list-item>div { padding: 10px 12px; } .ch_li_title { gap: 2px; cursor: pointer !important; } .desktopjustibtwn { justify-content: space-between !important; } .congridic .list-item, .congridic, .contentsubq { width: 100%; } .resflex1 { flex: 1; } .resflex2 { flex: 2; } .integrationdrpdwn .congridic { flex: 2; } .integrationdrpdwn .congridic { gap: 0px !important; } .congridic { gap: 4px; } .productMenusBody{ gap: 30px; } .product_menus_main { padding: 28px 22px 22px !important; border-radius: 18px; box-shadow: 0px 30px 100px 0px rgba(68, 68, 68, 0.45); position: relative; } .product_menus_main .menu_hdtl { margin-bottom: 10px; } .product_top_arrow::before, .solutions_top_arrow::before, .integrations_top_arrow::before, .resource_top_arrow::before { position: absolute; content: ""; height: 30px; width: 30px; background-color: #fff; border-radius: 6px; top: -12px; display: block; min-width: 30px; transform: rotate(45deg); } .product_top_arrow::before { left: 34%; } .solutions_top_arrow::before { left: 44%; } .integrations_top_arrow::before { left: 48%; } .resource_top_arrow::before { right: 48%; } ul.ctmenu-section:has(.weglot_choice) .product_top_arrow::before { left: 24%; } ul.ctmenu-section:has(.weglot_choice) .solutions_top_arrow::before { left: 34%; } ul.ctmenu-section:has(.weglot_choice) .integrations_top_arrow::before { left: 37%; } ul.ctmenu-section:has(.weglot_choice) .resource_top_arrow::before { left: 34%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.ch_resourcedropdown { right: 5.5% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.procolwidth, .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.industriewidth{ left: 6% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.integrationdrpdwn{ left: 19% !important; } .procolwidth,.industriewidth{ max-width: 1040px !important; } .integrationdrpdwn{ max-width: 857px !important; } .ch_resourcedropdown{ max-width: 723px !important; } .ch_resourcedropdown .congridic a { padding: 8px 12px !important; } .ch_resourcedropdown .congridic .list-item { margin-bottom: 10px !important; } .ch_resourcedropdown .congridic .list-item:last-child { margin-bottom: 0px !important; } .festures_all_head { border-radius: 18px; background: #F3F6FF; padding: 15px 30px; } } @media screen and (max-width: 992px) { #et-main-area { padding-top: 4.1rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader.active .ctmenu-mobile-arrow, .ctmenu-mobile-close { display: flex !important; align-items: center; } .flexcolmmobile,.header-bottom-div { flex-direction: column !important; } .header-bottom-div { padding: 18px 20px !important; } .mobmgtop16 { margin-top: 8px !important; } .ctheader .ctmenu>ul>li, .ctheader .ctmenu>ul>li .ctmenu-subs.active, .ctheader .ctmenu>ul>li .ctmenu-subs>ul>li>a { display: block; } .main_soldrop_ul .expand_more_svg, .ch_li_title.active, .hb-top-note { display: none !important; } .ch_topbar { z-index: 100 !important; } .ctlogo img { width: 180px !important; } .ch_resourcedropdown .congridic a { padding: 8px 0px !important; } .ctheader .wrapper { padding: 12px 0px; align-items: center; } .ch_topbar_wrapper { margin-right: 10px; } .congridic { gap: 18px !important; } .congridic.productMenus { margin-bottom: 12px; } .ch_startFreetrial { margin: 0 auto !important; } .com_tl { padding: 10px 12px; } .ch_li_title { border-bottom: 1px solid rgba(0, 0, 0, 0.1); justify-content: space-between; } .ctmenu-mobile-toggle img { width: 40px; } .ctheader-item-left, .ctheader-item-right { flex: 0 0 auto; } .ctheader-item-left { padding-left: 6px !important; } .wrapper { justify-content: space-between; margin: 0 auto; padding: 0.5rem 0; } .ctheader .ctmenu-mobile-toggle { position: relative; display: block; cursor: pointer; width: 2.75rem; border: none; background: none; transition: 0.35s ease-in-out; } .ctheader .ctmenu-mobile-toggle span { display: block; position: absolute; width: 100%; height: 2px; left: 0; border: none; outline: none; opacity: 1; border-radius: 0.25rem; transform: rotate(0deg); transition: 0.25s ease-in-out; } .ctheader .ctmenu, .ctoverlay { position: fixed; top: 0; left: 0; height: 100%; } .ctheader .ctmenu { width: 75%; z-index: 111; overflow: hidden; background: white; transform: translate(-100%); transition: all 0.5s ease-in-out; } .ctoverlay { width: 100%; z-index: 100; opacity: 0; visibility: hidden; background: rgba(0, 0, 0, 0.65); transition: all 0.45s ease-in-out; } .ctheader .ctmenu.active { transform: translate(0%); } .brd_btmmo { border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader { display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow, .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { line-height: 3.125rem; width: 3.125rem; height: 3.125rem; border: 1px solid #dfdfdf; background: white; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow { display: none; font-size: 2rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { font-size: 2.25rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-title { font-weight: 500; } .ctheader .ctmenu .ctmenu-section { height: 100%; overflow-y: auto; overflow-x: hidden; padding: 0 !important; } .last_btn_li { gap: 12px; padding: 20px !important; flex-direction: column; } .ch_startFreetrial, .ch_bookdemo { width: 200px !important; height: 50px !important; } .last_btn_li a { line-height: normal; } .ctheader .ctmenu>ul>li .ctmenu-subs { display: none; top: 50px !important; left: 0; max-width: none; height: calc(100% - 50px) !important; padding-top: 4rem; opacity: 1; overflow-y: auto; visibility: visible; transform: translateX(0%); box-shadow: none; padding: 10px !important; border-radius: unset !important; border-top: 1px solid #ddd !important; transition: all 0.5s !important; } .ctoverlay.active { opacity: 1; visibility: visible; } .ctheader { padding: 0 !important; } .et-social-icons { justify-content: center !important; } .pricing_link_li a { width: 100% !important; } .resource_top_arrow .congridic { gap: 18px !important; } .ch_resourcedropdown .congridic a { padding: 0 !important; } .industriestitle, .integrationstitle, .resourcestitle { margin-bottom: 22px; } .productMenusBody .mobmgtop16 { margin-top: 18px !important; } .custom-search-bar { display: none; } /*Translation css*/ .country-selector { position: absolute; top: 5px; right: 58px; } } @media only screen and (min-width: 991px) and (max-width: 1119px) { .country-selector.weglot-dropdown .wgcurrent a, .country-selector.weglot-dropdown .wgcurrent span { padding-right: 0; } .wg-li.weglot-lang a { font-size: 0px; } span.wglanguage-name { font-size: 0px !important; } .country-selector.weglot-dropdown .wgcurrent:after { display: none; } .weglot-flags.flag-3 a:before { margin-right: 0px; } .ch_li_title, .ctmenu-item, .ctheader .ctmenu>ul>li.pricing_link_li>a, .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 13px; } } @media screen and (max-width: 567px) { .apply-translation-css .country-selector.weglot-dropdown .wgcurrent:after { display: none; 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et_pb_code_0_tb_header"><div class="et_pb_code_inner"><div class="ch_topbar"><div class="ch_topbar_div"><div class="container ch_topbar_wrapper"><div class="topbar-left-content"><p>Reduce agent's response time with our AI Chat Assistant. <a rel="nofollow noopener" href="https://controlhippo.com/ai-chat-assistant/" target="_blank" data-wpel-link="exclude">Register Now!</a></p></div><div class="hb-input-wrapper chflex aligncenter"> <a class="rmffgr fn600" href="tel:+919157130961" target="_blank" rel="noopener" data-wpel-link="internal">+91 9157130961</a><div class="signindrp"> <a class="rmffgr signindrplink ext-link" href="https://dashboard.controlhippo.com/" data-wpel-link="external" rel="external noopener noreferrer nofollow" target="_blank">Sign In</a><div class="signindrpcontent signindrp_cont_new"><ul class="signindrpcontent_ul"><li class="tplinksign"><a href="https://dashboard.controlhippo.com/" data-wpel-link="external" rel="external noopener noreferrer nofollow" target="_blank" class="ext-link">Dashboard</a></li></ul></div></div></div></div></div></div><div class="ctheader"><div class="container"><section class="wrapper ch_main_wrapper chflex"><div class="ctheader-item-left chflex"> <a class="ctlogo chflex" href="https://controlhippo.com/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/controlhippo_only_logo.svg" width="223" height="43" alt="Controllhippo By Callhippo Logo" id="logo" /> </a></div><div class="ctheader-item-right chflex"><div class="ctoverlay"></div><nav class="ctmenu" id="ctmenu"><div class="ctmenu-mobile-ctheader"> <span class="ctmenu-mobile-arrow justicenter"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/chleftic.svg" width="20" height="20" /> </span><div class="ctmenu-mobile-title"></div> <span class="ctmenu-mobile-close justicenter"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/closeic.svg" width="20" height="20" /> </span></div><ul class="ctmenu-section"><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Solutions <i class="expand_more_svg"></i> <span class="new-subtitle">new</span></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 procolwidth"><div class="cnflex fwidth flexcolom product_menus_main product_top_arrow"><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic resflex1 chflex flexcolom productMenus"><div class="menu_hdtl">Channels</div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-chnl.svg" alt="WhatsApp Shared Inbox - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Shared Inbox</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-business-api/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-api-chnl.svg" alt="WhatsApp Business API - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Business API</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/telegram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/telegram-chnl.svg" alt="Telegram - Controllhippo" width="30" height="30"/> <span class="title_nav">Telegram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/facebook-messenger-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/05/29163745/facebook_messenger.svg" alt="Facebook - Controllhippo" width="30" height="30"/> <span class="title_nav">Facebook</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/instagram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/instagram-int.svg" alt="Instagram - Controllhippo" width="30" height="30"/> <span class="title_nav">Instagram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/email_int.svg" alt="Shared Mailbox - Controllhippo" width="30" height="30"/> <span class="title_nav">Email</span></div> </a></div></div><div class="cnflex fwidth resflex2 flexcolmmobile festures_all_head"><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="menu_hdtl">Features</div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-inbox/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/wp-content/uploads/2024/04/09123124/omnichannel_inbox.svg" alt="Smart DID Routing - Controllhippo" width="22" height="22"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel Inbox</span><p class="menuDesc">Connect with customers across multiple messaging channels.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-crm-integration/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_whatsapp_crm.svg" alt="Omnichannel CRM Integration - Controlhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel CRM Integration</span><p class="menuDesc">Seamlessly Integrate All Messaging Channels with Your CRM.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/analytics-report/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_analytics.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Analytics Report</span><p class="menuDesc">Insights that drive informed decision-making.</p></div></div> </a></div></div><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="list-item text-center padtop40"> <a href="https://controlhippo.com/ai-chat-assistant/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <span class="ai-chat-assistant-icon">AI</span></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">AI Chat Assistant<span class="new-subtitle">new</span></span><p class="menuDesc">Smart AI Assistance for customer queries.</p></div></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/chatbot-builder/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/chatbot_icon_head_big.svg" alt="Chatbot - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Chatbot Builder <span class="new-subtitle">new</span></span><p class="menuDesc">Create custom chatbots visually, no coding required.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/workflow-automation/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/10/01082109/workflow-automation.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Workflow Automation<span class="new-subtitle">new</span></span><p class="menuDesc">Automate conversations using messaging workflows.</p></div></div></div> </a></div><div class="list-item text-center more-item-block features-more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/features/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Features</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/11/05173217/double_arrow.svg" width="20" height="20"></div> </a></div></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Respond to Customers Faster With a WhatsApp Shared Inbox</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener nofollow" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Industries <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 industriewidth"><div class="cnflex fwidth flexcolom product_menus_main solutions_top_arrow"><div class="menu_hdtl industriestitle">Industries</div><div class="cnflex fwidth desktopjustibtwn flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/ecommerce/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_ecommerce.svg" alt="Ecommerce - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Ecommerce</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/recruitment/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_requiment-min.svg" alt="Recruitment - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Recruitment</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/automotive/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_automative-min.svg" alt="Automotive - Controllhippo" width="16" height="16" /></div> <span class="title_nav">Automotive</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_retail.svg" alt="Retail - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Retail</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/real-estate/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_real_estate.svg" alt="Real Estate - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Real Estate</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/healthcare/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_healthcare.svg" alt="Healthcare - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Healthcare</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/hospitality/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_hospitality.svg" alt="Hospitality - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Hospitality</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/education/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_education.svg" alt="Education - Controllhippo" width="22" height="22"/></div> <span class="title_nav">Education</span></div> </a></div><div class="list-item text-center more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/industry/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Industries</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Give Your Agents the Power to Delight Customers Anywhere, Instantly.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="nofollow noopener" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Integrations <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 integrationdrpdwn"><div class="cnflex fwidth flexcolom product_menus_main integrations_top_arrow"><div class="menu_hdtl integrationstitle">Integrations</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/hubspot-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_hubspot.svg" alt="HubSpot - Controllhippo" width="32" height="32"/> <span class="title_nav">HubSpot</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/slack-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_slack.svg" alt="Slack - Controllhippo" width="32" height="32"/> <span class="title_nav">Slack</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/bitrix24-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Bitrix24.svg" alt="Bitrix24 - Controllhippo" width="32" height="32"/> <span class="title_nav">Bitrix24</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/pipedrive-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_pipedrive.svg" alt="Pipedrive - Controllhippo" width="32" height="32"/> <span class="title_nav">Pipedrive</span></div> 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2; } @media only screen and (max-width: 1440px) { .lwptoc_header { font-size: 16px !important; margin-bottom: 0px; } .lwptoc_item a span { font-size: 12px; } /*.lwptoc_items { max-height: 90px !important; }*/ } @media only screen and (max-width: 600px) { .fullbgback .container { flex-direction: column-reverse; justify-content: center; text-align: center; } .ctm-title { text-align: center; font-size: 32px; } .stfretrinew { width: auto; } .newlautor { flex-direction: column; justify-content: center; align-items: center; gap: 12px; } } @media (min-width: 1280px) { .blimgsizepostchange { display: flex; justify-content: center; } .blimgsizepostchange img { max-width: 1200px; width: auto; } .brdcrumbchctm #breadcrumbs { transform: translate(-26px); } .sb-related-links-box ul { padding-left: 31px !important; } } @media (max-width: 1024px) { .tocdiv { display: none; } .postconetndiv { padding-left: 0; width: 100% !important; } .singiframeinpost { width: 100%; } .singiframeinpost iframe { height: 500px; } .rc-bottom-cta { flex-direction: column; } .bottom-cta-img { max-width: 100%; width: 100%; } .bottom-cta-img { width: 100%; } .bottom-cta-copy { width: 100%; padding: 0 14px 0 14px; } .bottom-cta-copy .headline-copy { text-align: center; } } .hidden-cta-block { display: none; margin-top: 24px; } .playiframe { position: absolute; top: 0; left: 0; height: 98%; width: 100%; background-color: #333; opacity: 0.2; cursor: pointer; } .video-outer-wr { position: relative; width: 100%; margin-bottom: 10px; } .titlechposttacgf { padding-right: 40px !important; } .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media only screen and (max-width:967px) { .video-outer-wr, .video-outer-wr iframe { width: 100%; } } @media only screen and (max-width:567px) { .video-outer-wr iframe { height: 100%; } .video-outer-wr { display: inline-block; } .type-post h2, .type-post h3 { margin-top: 18px; margin-bottom: 12px; } .accordionchpost .faqposttile { font-size: 22px !important; margin-top: 16px !important; margin-bottom: 12px !important; } }</style><article id="post-76353" class="et_pb_post post-76353 cutmaiartl type-cutmaiartl status-publish format-standard has-post-thumbnail hentry"><div class="et_post_meta_wrapper"></div><div class="entry-content newentrycontent"><div class="tocpluscontent"><div class="tocdiv"><div class="tocdivInnerBlock"><div class="lwptoc lwptoc-light lwptoc-notInherit" data-smooth-scroll="1" data-smooth-scroll-offset="24"><div class="lwptoc_i"><div class="lwptoc_header" style="font-size:21px;"> <b class="lwptoc_title">Table Of Content</b> <span class="lwptoc_toggle"> <a href="#" class="lwptoc_toggle_label" data-label="show">hide</a> </span></div><div class="lwptoc_items lwptoc_items-visible" style="font-size:16px;"><div class="lwptoc_itemWrap"><div class="lwptoc_item"> <a href="#what_is_conversational_ai"> <span class="lwptoc_item_label">What Is Conversational AI?</span> </a></div><div class="lwptoc_item"> <a href="#conversational_ai_use_cases_across_industries"> <span class="lwptoc_item_label">Conversational AI Use Cases Across Industries</span> </a></div><div class="lwptoc_item"> <a href="#popular_conversational_ai_use_cases_for_businesses"> <span class="lwptoc_item_label">Popular Conversational AI Use Cases for Businesses</span> </a></div><div class="lwptoc_item"> <a href="#benefits_of_conversational_ai_for_businesses"> <span class="lwptoc_item_label">Benefits of Conversational AI for Businesses</span> </a></div><div class="lwptoc_item"> <a href="#difference_between_chatbots_and_conversational_ai"> <span class="lwptoc_item_label">Difference Between Chatbots and Conversational AI</span> </a></div><div class="lwptoc_item"> <a href="#is_conversational_ai_the_same_as_generative_ai"> <span class="lwptoc_item_label">Is Conversational AI the Same as Generative AI?</span> </a></div><div class="lwptoc_item"> <a href="#how_to_get_started_with_conversational_ai"> <span class="lwptoc_item_label">How To Get Started With Conversational AI?</span> </a></div><div class="lwptoc_item"> <a href="#the_future_is_conversational_unlock_the_full_potential_of_ai_for_your_business"> <span class="lwptoc_item_label">The Future Is Conversational: Unlock the Full Potential of AI for Your Business</span> </a></div></div></div></div></div><div class="blogSideBanner"><video class="blog-sidebar-video" autoplay="" height="" loop="" muted="" playsinline="" preload="auto" width="100%"> <source src="https://images.controlhippo.com/video/controlhippo_popup_video_aug_24.webm" type="video/mp4"> Your browser does not support the video tag.</video><div class="video-cta-contnent"><div class="video-heading">Omnichannel Communication Platform for Sales & Support Teams</div> <a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Schedule a Demo</a></div></div></div></div><div class="postconetndiv"><div class="newlautor"><div class="newauthrmg"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj-150x150.png" width="60" height="60" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj-150x150.png 2x" alt="Supriya Bajaj" class="avatar avatar-60 wp-user-avatar wp-user-avatar-60 alignnone photo" /><h4 class="wrtnbnameauth">Senior Writer: </strong> <a href="https://controlhippo.com/blog/author/supriya-bajaj/" title="Posts by Supriya Bajaj" rel="author" data-wpel-link="internal" target="_self">Supriya Bajaj</a></h4></div><div class="readtime"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 11</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span>Published : </span>January 27, 2025</div></div><p>Conversational AI is rapidly changing how businesses engage with customers. Leveraging technologies like natural language processing (NLP) and machine learning, it offers human-like interactions. Additionally, it enables companies to automate tasks, improve customer service, and provide personalized experiences, saving both time and resources.</p><p>In fact, according to recent studies, <a href="https://www.prnewswire.com/news-releases/conversational-ai-market-worth-18-4-billion-by-2026--exclusive-report-by-marketsandmarkets-301412820.html" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link">the conversational AI market is expected to grow to $18.4 billion by 2026.聽</a></p><p>In this blog, we will explore conversational AI use cases in various industries, from retail to healthcare, showing how it鈥檚 being used to make operations smoother and customer experiences better.</p><style>.protiptitle { font-size: 24px; font-weight: 600; color: #465671; color: #0f1e3c; margin-top: 0px; margin-bottom: 8px; } .lwptoc_itemWrap .lwptoc_item:nth-child(1) a:after { content: ""; width: 53px; height: 18px; background: url(https://controlhippo.com/blog/wp-content/uploads/2024/01/pro_tip.svg) no-repeat; background-size: 100% 100%; display: block; margin-left: 0; margin-bottom: -3px; margin-top: 3px; } .lwptoc_item .lwptoc_itemWrap .lwptoc_item a:after { content: unset; } .chblog_protips_card_main { background: #ebf3ff !important; box-shadow: 0px 4px 20px rgba(45, 45, 45, 0.16); border-radius: 10px; padding: 34px 24px; margin-bottom: 14px; } .iscmrg { margin-top: 12px; } .chblog_expertips_card_main_body { display: flex; } .chblog_protip_card_img_div { margin-right: 8px; width: 10%; margin-top: 0px; text-align: center; } .chblog_expertips_card_prgrph { line-height:1.8; } .chblog_expertips_card_content { width: 90%; } .chblog_expertips_card_content a { font-size: 15px; margin-top: 10px; color:#508dd8; text-decoration: none !important; } .type-post .entry-content .blog-trialbtn { background-color: #001965; padding: 14px 28px!important; border-radius: 8px!important; color: #fff !important; display: inline-block; font-size: 18px!important; margin-top: 18px; } .protip_cta_innr { text-align: center; margin-top: 12px; } .type-post .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media (max-width:480px) { .chblog_protips_card_main { padding: 24px 14px; } .chblog_protip_card_img_div { width: 14%; } }</style><div class="chblog_protips_card_main"><div class="chblog_expertips_card_main_body"><div class="chblog_protip_card_img_div"> <img decoding="async" loading="lazy" class="lazyloaded" src="https://controlhippo.com/blog/wp-content/uploads/2024/01/protip_idea.svg" alt="protip image" height="50" width="90"></div><div class="chblog_expertips_card_content"><div class="protiptitle">Pro-Tip</div><p class="chblog_expertips_card_prgrph">When implementing conversational AI, focus on clear, simple interactions. The key to success is not complexity but creating human-like, quick conversations that address customer needs effectively. Start with common queries, test, and continuously improve based on user feedback for optimal results.</p></div></div><div class="protip_cta_innr"> <a href="https://controlhippo.com/signup/?utm_source=google&utm_medium=blogprotip&utm_campaign=protip" target="_blank" rel="noopener follow" data-wpel-link="exclude">Start Your Free Trial</a></div></div><h2><span id="what_is_conversational_ai"><strong>What Is Conversational AI?</strong></span></h2><p><a href="https://controlhippo.com/blog/ai/conversational-ai/" data-wpel-link="internal" target="_self">Conversational AI</a> is <strong>a technology that helps machines communicate with people in a natural, human-like way.</strong> It uses tools like natural language processing (NLP) and machine learning to understand what we say or type and respond appropriately.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73723" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/09185523/How-Conversational-AI-Works.png" alt="How Conversational AI Works" width="1200" height="650" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/09185523/How-Conversational-AI-Works.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/09185523/How-Conversational-AI-Works-980x531.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/09185523/How-Conversational-AI-Works-480x260.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p>You have probably seen it in action with chatbots, voice assistants, or virtual customer support systems. It is worth noting that conversational AI is used in many industries, from banking to retail. This is because it makes interactions faster and easier while improving customer experiences and helping businesses save time.</p><h2><span id="conversational_ai_use_cases_across_industries"><strong>Conversational AI Use Cases Across Industries</strong></span></h2><p>Conversational AI is changing how businesses interact with customers and manage internal processes. Let鈥檚 look at some key conversational AI use cases across various industries, along with real-world examples.</p><h3><strong>1. Retail and E-Commerce</strong></h3><p>In retail and e-commerce, conversational AI is a major shift. Chatbots and virtual assistants can handle customer queries instantly, recommend products, and even assist with order tracking. For example, many e-commerce platforms use AI to suggest products based on browsing history or previous purchases.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76476" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150055/benefits-of-conversational-ai-in-retail.png" alt="benefits-of-conversational-ai-in-retail" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150055/benefits-of-conversational-ai-in-retail.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150055/benefits-of-conversational-ai-in-retail-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150055/benefits-of-conversational-ai-in-retail-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><strong>Benefits of Conversational AI in Retail</strong></p><ul><li>Instant customer support</li><li>Personalized product recommendations</li><li>Enhanced shopping experience</li><li>Efficient order tracking</li></ul><p>Imagine you are shopping online and unsure which size or style suits you best. A chatbot powered by conversational AI can guide you with personalized recommendations. From suggesting similar items to providing detailed information about a product, these AI tools make shopping more convenient and tailored to individual preferences.</p><section class="recommended-blog"><img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24">Also Explore:<a href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <b>WhatsApp Business Tool For Retail Industry</b></a></section><h3><strong>2. Finance and Banking</strong></h3><p>Conversational AI has become an integral part of the finance and banking sector. Virtual assistants and chatbots assist with tasks like checking account balances, making payments, and explaining complex financial products.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76473" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150048/benefits-of-conversational-ai-in-finance-banking.png" alt="benefits-of-conversational-ai-in-finance-&-banking" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150048/benefits-of-conversational-ai-in-finance-banking.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150048/benefits-of-conversational-ai-in-finance-banking-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150048/benefits-of-conversational-ai-in-finance-banking-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><strong>Benefits of Conversational AI in Finance and Banking</strong></p><ul><li>24/7 customer assistance</li><li>Quick transaction handling</li><li>Simplified financial advice</li><li>Reduced workload on agents</li></ul><p>For instance, many banks now offer AI-powered chatbots that can help customers 24/7. Whether you want to transfer money, inquire about a loan, or get investment advice, these tools provide quick, reliable support. They also reduce the workload on customer service representatives, allowing them to focus on more complex issues.</p><h3><strong>3. Healthcare</strong></h3><p>The healthcare industry uses conversational AI to enhance patient care and simplify operations. Virtual assistants can help patients schedule appointments, provide reminders for medication, and even answer basic medical questions.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76474" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150050/benefits-of-conversational-ai-in-healthcare.png" alt="benefits-of-conversational-ai-in-healthcare" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150050/benefits-of-conversational-ai-in-healthcare.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150050/benefits-of-conversational-ai-in-healthcare-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150050/benefits-of-conversational-ai-in-healthcare-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><strong>Benefits of Conversational AI in Healthcare</strong></p><ul><li>Timely patient support</li><li>Efficient appointment scheduling</li><li>Medication reminders</li><li>Mental health assistance</li></ul><p>For example, a chatbot might ask patients about their symptoms and provide suggestions for next steps, like visiting a doctor or trying over-the-counter remedies. This not only saves time for healthcare providers but also ensures patients get timely support. Some healthcare providers also use conversational AI for mental health support, offering guidance and resources in a safe, non-judgmental space.</p><h3><strong>4. Education and Training</strong></h3><p>In education, conversational AI makes learning more accessible and engaging. AI tutors can provide personalized support by answering student queries, offering additional resources, and even grading assignments.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76472" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150046/benefits-of-conversational-ai-in-education-training.png" alt="benefits-of-conversational-ai-in-education-&-training" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150046/benefits-of-conversational-ai-in-education-training.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150046/benefits-of-conversational-ai-in-education-training-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150046/benefits-of-conversational-ai-in-education-training-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><strong>Benefits of Conversational AI in Education and Training</strong></p><ul><li>Personalized tutoring</li><li>Immediate query resolution</li><li>Streamlined administrative tasks</li><li>Accessible learning support</li></ul><p>Imagine a student struggling with a math problem late at night. An AI tutor could guide them step-by-step, ensuring they understand the concept without waiting for classroom help. Educational institutions also use chatbots to assist with administrative tasks like enrollment, course selection, and fee inquiries, simplifying processes for both students and staff.</p><h3><strong>5. Real Estate</strong></h3><p>Real estate businesses benefit greatly from conversational AI. Chatbots can answer property-related questions, schedule viewings, and even provide details about financing options.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76475" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150052/benefits-of-conversational-ai-in-real-estate.png" alt="benefits-of-conversational-ai-in-real-estate" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150052/benefits-of-conversational-ai-in-real-estate.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150052/benefits-of-conversational-ai-in-real-estate-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150052/benefits-of-conversational-ai-in-real-estate-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><strong>Benefits of Conversational AI in Real Estate</strong></p><ul><li>Instant property information</li><li>Easy scheduling of viewings</li><li>Detailed financing options</li><li>Time-saving for agents</li></ul><p>For example, a potential buyer browsing properties online can interact with a chatbot to get quick answers about a home鈥檚 features, price, or neighborhood. This saves time and ensures buyers get the information they need without waiting for a real estate agent. Agents, in turn, can focus on closing deals rather than handling repetitive queries.</p><h2><span id="popular_conversational_ai_use_cases_for_businesses"><strong>Popular Conversational AI Use Cases for Businesses</strong></span></h2><p>As learned in the previous section, conversational AI technology is transforming the way businesses operate by automating processes, personalizing customer experiences, and improving efficiency. Here are some of the most impactful conversational AI use cases for businesses across various domains.</p><h3><strong>1. Speech Analytics</strong></h3><p>Source, Alt text: Speech analytics</p><p>Speech analytics powered by conversational AI helps businesses analyze customer conversations to uncover patterns, sentiments, and trends. By studying voice interactions, companies can understand their customers better and refine their approach.</p><ul><li><strong>Understand customer sentiments</strong>: Analyze tone, language, and context to gauge customer emotions and improve service.</li><li><strong>Improve agent training</strong>: Identify strengths and weaknesses in conversations, helping agents perform better.</li><li><strong>Optimize call scripts</strong>: Adjust scripts based on real-time feedback to provide a more effective customer experience.</li></ul><p>Speech analytics empowers businesses to turn every conversation into an opportunity for improvement and growth.</p><section class="recommended-blog"><img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24">Also Read:<a href="https://controlhippo.com/blog/ai/generative-ai-for-customer-service/" target="_blank" rel="noopener" data-wpel-link="internal"> <b> Generative AI for Customer Support: Benefits and Best Practices</b></a></section><h3><strong>2. Data Collection and Analysis</strong></h3><style>.what-to-know-wr { padding: 30px; border: 1px solid #9ac2ff; position: relative; margin: 52px 0px 20px; box-shadow: 0 1px 6px 0 rgba(32, 33, 36, 0.28); border-radius: 6px; } .what-to-know-wr .did-you-title { margin: 0; position: absolute; top: -16px; background-color: #ffffff; padding: 0px 14px; font-size: 24px; font-weight: 600; color: #0029c7; } .what-to-know-wr ul li, .what-to-know-wr ul { margin: 0; padding: 0 !important; list-style-type: none; } .what-to-know-wr ul { display: flex; flex-direction: column; gap: 12px; } .what-to-know-wr ul li { position: relative; padding-left: 20px !important; background-image: url(https://controlhippo.com/blog/wp-content/uploads/2023/09/rectangle_pros.png); background-repeat: no-repeat; background-position: left 8px; } @media only screen and (max-width: 768px) { .what-to-know-wr .did-you-title { position: unset; line-height: 1.4; margin-bottom: 18px; } .what-to-know-wr { padding: 20px 16px 20px; } } @media only screen and (max-width: 480px) { .what-to-know-wr { padding: 30px 16px 20px; } }</style><div class="what-to-know-wr"><div class="did-you-title">Did You Know?</div><ul><li><b>80%</b> of routine questions can be answered via conversational marketing bots. (Source: IBM)</li><li><b>71%</b> of customers expect companies to communicate with a conversational marketing bot in real-time. (Source: Salesforce)</li></ul></div><p>Conversational AI streamlines the process of collecting and analyzing data during customer interactions. These tools gather valuable insights that enable businesses to make informed decisions and offer personalized services.</p><ul><li><strong>Real-time data capture</strong>: Collect customer preferences and feedback during live interactions.</li><li><strong>Identify trends and patterns</strong>: Analyze data to predict customer behavior and improve strategies.</li><li><strong>Enhance personalization</strong>: Use collected insights to tailor services or recommendations to individual customers.</li></ul><p>With conversational AI, businesses can unlock the full potential of their data and stay ahead of customer expectations.</p><h3><strong>3. Customer Engagement</strong></h3><p>Keeping customers engaged is crucial for building loyalty and trust. Conversational AI makes engagement more effective by offering 24/7 support, quick resolutions, and personalized interactions.</p><ul><li><strong>Always-on support</strong>: Provide round-the-clock assistance to address customer queries instantly.</li><li><strong>Personalized conversations</strong>: Use AI to tailor interactions based on customer history and preferences.</li><li><strong>Consistent messaging</strong>: Maintain a unified tone and experience across all communication channels.</li></ul><p>By fostering meaningful connections, businesses can ensure their customers feel valued and understood.</p><h3><strong>4. Conversational Commerce</strong></h3><p>Conversational AI has made shopping easier and more interactive by integrating with e-commerce platforms. Customers can now get instant recommendations, answers to their questions, and even complete purchases through conversational tools.</p><ul><li><strong>Simplify the buying journey</strong>: Assist customers with product recommendations and quick checkouts.</li><li><strong>Reduce cart abandonment</strong>: Send timely reminders or offer support to close sales effectively.</li><li><strong>Build trust through interaction</strong>: Engage with customers in real time to address concerns and boost confidence.</li></ul><p>This easy integration of AI in commerce improves both the shopping experience and sales outcomes.</p><section class="recommended-blog"><img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24">Also Read :<a href="https://controlhippo.com/blog/conversational-ai-platforms/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Top Conversational AI Platforms</b></a></section><h3><strong>5. Marketing and Lead Generation</strong></h3><p>Conversational AI plays a key role in marketing by automating lead generation and nurturing prospects. These tools ensure businesses target the right audience with personalized messaging and timely follow-ups.</p><ul><li><strong>Qualify leads instantly</strong>: Identify high-potential prospects through automated conversations.</li><li><strong>Drive targeted campaigns</strong>: Use data insights to deliver personalized marketing messages.</li><li><strong>Nurture leads effectively</strong>: Follow up with prospects through AI-driven interactions to build lasting relationships.</li></ul><p>With conversational AI, marketing teams can work smarter and focus on converting leads into loyal customers.</p><h3><strong>6. HR and Internal Support</strong></h3><p>Within organizations, conversational AI simplifies HR processes and supports employees by automating repetitive tasks and answering queries. This creates a more productive work environment.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76481" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150107/hr-internal-support.png" alt="hr-&-internal-support" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150107/hr-internal-support.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150107/hr-internal-support-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150107/hr-internal-support-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><ul><li><strong>Simplify onboarding</strong>: Guide new hires through documentation and initial training seamlessly.</li><li><strong>Provide instant support</strong>: Address employee queries on policies, benefits, or leave management.</li><li><strong>Automate routine tasks</strong>: Free up HR teams by handling repetitive administrative tasks.</li></ul><p>By improving internal support, businesses can enhance employee satisfaction and operational efficiency.</p><h3><strong>7. IoT Device Integration</strong></h3><p>When paired with IoT devices, conversational AI makes smart technology more accessible and intuitive. Users can control devices through natural, voice-based interactions.</p><ul><li><strong>Voice-controlled devices</strong>: Operate smart devices hands-free for convenience and efficiency.</li><li><strong>Real-time communication</strong>: Get instant feedback or updates from IoT-enabled systems.</li><li><strong>Easy integration</strong>: Connect multiple devices to create a unified, user-friendly experience.</li></ul><p>This use case is especially relevant for businesses in the smart home, automotive, and industrial sectors.</p><style>.accesscta-main { width: 100%; border-radius: 20px; padding: 30px; background-image: url(https://controlhippo.com/wp-content/uploads/customup/homefirstfold/ctrlh_home_bg_first.svg); display: flex; margin-top: 20px; justify-content: space-between; position: relative; overflow: hidden; object-fit: fill; background-position: right; background-size: cover; background-repeat: no-repeat; } .actext-section { width: 80%; } .acicon-section { width: 20%; display: flex; justify-content: end; position: relative; } .acicon-section img { width: 60px; height: 60px; } .actext { color: #fff !important; margin-top: 0; padding: 0 !important; margin-bottom: 10px; font-size: 32px !important; font-weight: 500 !important; line-height: 40px !important; font-family: 'Outfit'; } .sub-actext { color: #fff !important; margin-bottom: 20px !important; font-size: 16px !important; font-weight: 400 !important; line-height: 24px !important; margin-top: 10px !important; } .ascta-btns { display: flex; } .acsign-btn { height: 42px; color: #FFF; background-color: #ff5722; font-size: 14px; font-weight: 400; border-radius: 6px; border: none; padding: 0 20px; margin-right: 10px; } .acdemo-btn { height: 42px; color: #FFF; background-color: transparent; font-size: 14px; font-weight: 400; border-radius: 6px; border: 1px solid #FFF; padding: 0 20px; } .acsign-btn a, .acdemo-btn a{ color: #FFF !important; } .star-img { height: 30px; vertical-align: middle; width: 30px; } @media all and (max-width: 768px) { .actext-section { width: 100%; } .acicon-section { display: none; } } @media all and (max-width: 500px) { .actext { font-size: 26px; line-height: 32px; } .sub-actext { font-size: 14px; } .ascta-btns { display: block; } .acsign-btn, .acdemo-btn { margin-right: 0px; width: 100%; margin-bottom: 10px; } .acsign-btn a, .acdemo-btn a { text-decoretion: none; } }</style><div class="accesscta-main"><div class="actext-section"><p class="actext">Unlock the Power of Conversational AI with ControlHippo! <img decoding="async" class="star-img" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/24103838/stars.svg"></p><p class="sub-actext">From customer support to sales automation, discover how Conversational AI can transform your business. Leverage AI-driven conversations to boost engagement and efficiency!</p><div class="ascta-btns"> <button class="acsign-btn"><a href="https://controlhippo.com/signup/" target="_blank" data-wpel-link="exclude" rel="follow">Sign Up Free </a></button> <button class="acdemo-btn"><a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Book a Demo</a> </button></div></div><div class="acicon-section"> <img decoding="async" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/24171433/chatbot_icon_head_big.svg"></div></div><h2><span id="benefits_of_conversational_ai_for_businesses"><strong>Benefits of Conversational AI for Businesses</strong></span></h2><p>There are several key benefits that conversational AI brings to the table, which businesses of all sizes can leverage to improve their performance. Let鈥檚 take a closer look at how conversational AI is shaping the future of business operations.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76471" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150043/advantages-of-conversational-ai-for-businesses.png" alt="advantages-of-conversational-ai-for-businesses" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150043/advantages-of-conversational-ai-for-businesses.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150043/advantages-of-conversational-ai-for-businesses-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27150043/advantages-of-conversational-ai-for-businesses-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Enhanced Customer Support</strong></h3><p>One of the most significant benefits of conversational AI is its ability to provide 24/7 customer support. With AI-powered chatbots and voice assistants, customers can get instant help at any time, without having to wait for office hours or human agents to become available. This continuous availability ensures that no customer inquiry goes unanswered, which can significantly improve customer satisfaction.</p><h3><strong>2. Improved Customer Engagement</strong></h3><p>Customer engagement is another area where conversational AI excels. By analyzing past interactions and understanding customer preferences, AI can offer personalized experiences to each user. This personalization not only makes customers feel valued but also builds stronger relationships with them. For example, an AI assistant can recommend products based on previous purchases or provide tailored information to meet a customer鈥檚 specific needs.</p><section class="recommended-blog"><img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24">Also Read :<a href="https://controlhippo.com/blog/customer-engagement-software/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Top Customer Engagement Software for Businesses</b></a></section><h3><strong>3. Cost Efficiency</strong></h3><p>Implementing conversational AI can help businesses save money in the long run. Traditional customer service systems often require a large team of agents to manage customer inquiries, which can be expensive. With conversational AI, businesses can reduce the need for a big support team by automating many of the tasks that were previously handled by humans.</p><h3><strong>4. Increased Sales and Conversions</strong></h3><p>Conversational AI is also a powerful tool for increasing sales and conversions. By engaging with potential customers and guiding them through the buying process, AI can help close deals faster. When a customer shows interest in a product or service, conversational AI can step in to offer more information, answer questions, or suggest related products. This personalized interaction can push leads further down the sales funnel and improve conversion rates.</p><h3><strong>5. Data Collection and Insights</strong></h3><p>Another major advantage of conversational AI is its ability to collect and analyze data from customer interactions. Every conversation with a customer provides valuable insights into their preferences, behaviors, and pain points. Conversational AI can gather this data and analyze it to identify trends, patterns, and opportunities for improvement.</p><h2><span id="difference_between_chatbots_and_conversational_ai"><strong>Difference Between Chatbots and Conversational AI</strong></span></h2><p>Chatbots and conversational AI are both designed to help businesses engage with customers, but they differ in how they function and what they can do. Let鈥檚 take a closer look at the differences.</p><style>.responsiveTableNew { box-shadow: 0px 4px 24px 0px rgba(206, 196, 196, 0.45); margin-bottom: 20px; border-radius: 4px; } .responsiveTableNew table { width: 100%; border-collapse: collapse; border: 0px !important; margin-bottom: 0px !important; } .responsiveTableNew th, .responsiveTableNew td { padding: 12px 20px 12px 20px; text-align: center; line-height: 1.6; } .responsiveTableNew th { background-color: #0029C7; font-size: 18px; border-bottom: 1px solid #cccccc; color: #ffffff !important; padding: 12px 20px 12px 20px !important; text-align: center; } .responsiveTableNew td { padding: 12px 20px 12px 20px !important; border: 0 !important; font-size: 16px; box-sizing: border-box; vertical-align: middle; color: #292929; } .responsiveTableNew tr:nth-child(odd) { background-color: #ebf3ff; } .responsiveTableNew tr:last-child { border-bottom-right-radius: 4px; overflow: hidden; } .responsiveTableNew table tr th:first-child { border-top-left-radius: 4px; } .responsiveTableNew table tr th:last-child { border-top-right-radius: 4px; } .responsiveTableNew tr:last-child td:first-child { border-bottom-left-radius: 4px; } .responsiveTableNew tr:last-child td:last-child { border-bottom-right-radius: 4px; } @media (max-width: 767px) { .responsiveTableNew table { display: block; overflow-x: auto; min-width: 768px; } .responsiveTableNew th, .responsiveTableNew td { white-space: wrap; } .responsiveTableNewInner { overflow: auto; line-height: 0; } }</style><div class="responsiveTableNew"><div class="responsiveTableNewInner"><table><tr><th>Feature</th><th>Chatbots</th><th>Conversational AI</th></tr><tr><td>Complexity</td><td>Simple, rule-based</td><td>Advanced, uses NLP and ML</td></tr><tr><td>Task Handling</td><td>Basic inquiries</td><td>Handles complex, dynamic tasks</td></tr><tr><td>Personalization</td><td>Limited</td><td>Highly personalized responses</td></tr><tr><td>Learning Ability</td><td>No learning capability</td><td>Learns from interactions</td></tr><tr><td>Use Cases</td><td>FAQs, simple tasks</td><td>Customer service, sales, support</td></tr></table></div></div><p>Chatbots are typically simpler tools. They follow pre-set scripts to answer common questions or guide users through specific tasks. For example, a chatbot might be used to provide information about store hours or answer a question about a return policy.</p><p>On the other hand, conversational AI goes much further. It uses advanced technologies like natural language processing (NLP) and machine learning to understand the nuances of human conversations. This allows conversational AI to handle a wide variety of tasks, such as answering detailed customer inquiries, assisting with complex orders, and even personalizing the user experience.</p><h2><span id="is_conversational_ai_the_same_as_generative_ai"><strong>Is Conversational AI the Same as Generative AI?</strong></span></h2><p>Conversational AI and generative AI are two different technologies that serve unique roles.</p><p>Conversational AI focuses on helping machines understand and respond to human language, enabling smooth and natural conversations. Some popular conversational AI use cases include answering customer questions, scheduling appointments, and providing support in real-time.</p><style>.responsiveTableNew { box-shadow: 0px 4px 24px 0px rgba(206, 196, 196, 0.45); margin-bottom: 20px; border-radius: 4px; } .responsiveTableNew table { width: 100%; border-collapse: collapse; border: 0px !important; margin-bottom: 0px !important; } .responsiveTableNew th, .responsiveTableNew td { padding: 12px 20px 12px 20px; text-align: center; line-height: 1.6; } .responsiveTableNew th { background-color: #0029C7; font-size: 18px; border-bottom: 1px solid #cccccc; color: #ffffff !important; padding: 12px 20px 12px 20px !important; text-align: center; } .responsiveTableNew td { padding: 12px 20px 12px 20px !important; border: 0 !important; font-size: 16px; box-sizing: border-box; vertical-align: middle; color: #292929; } .responsiveTableNew tr:nth-child(odd) { background-color: #ebf3ff; } .responsiveTableNew tr:last-child { border-bottom-right-radius: 4px; overflow: hidden; } .responsiveTableNew table tr th:first-child { border-top-left-radius: 4px; } .responsiveTableNew table tr th:last-child { border-top-right-radius: 4px; } .responsiveTableNew tr:last-child td:first-child { border-bottom-left-radius: 4px; } .responsiveTableNew tr:last-child td:last-child { border-bottom-right-radius: 4px; } @media (max-width: 767px) { .responsiveTableNew table { display: block; overflow-x: auto; min-width: 768px; } .responsiveTableNew th, .responsiveTableNew td { white-space: wrap; } .responsiveTableNewInner { overflow: auto; line-height: 0; } }</style><div class="responsiveTableNew"><div class="responsiveTableNewInner"><table><tr><th>Aspect</th><th>Conversational AI</th><th>Genrative AI</th></tr><tr><td>Purpose</td><td>Facilitates interactive conversations</td><td>Creates new content (text, images, music, etc.)</td></tr><tr><td>Main Use</td><td>Customer support, chatbots, virtual assistants</td><td>Content creation, design, and media generation</td></tr><tr><td>Key Functionality</td><td>Real-time dialogue and responses</td><td>Generating original, creative outputs</td></tr><tr><td>Examples</td><td>Answering questions, booking appointments, tech support</td><td>Writing articles, generating artwork, composing music</td></tr></table></div></div><p>On the other hand, generative AI is all about creating new content, like text, images, or even music. It generates original outputs based on patterns from existing data.</p><h2><span id="how_to_get_started_with_conversational_ai"><strong>How To Get Started With Conversational AI?</strong></span></h2><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-76484" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27155552/how-to-get-started-with-conversational-ai-1.png" alt="how-to-get-started-with-conversational-ai" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27155552/how-to-get-started-with-conversational-ai-1.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27155552/how-to-get-started-with-conversational-ai-1-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2025/01/27155552/how-to-get-started-with-conversational-ai-1-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p>Adopting conversational AI is an effective way for businesses to improve customer experiences and optimize their operations. However, to successfully implement it, a structured approach is key. Here鈥檚 a simple guide to help you adopt conversational AI with ease:</p><h3><strong>1. Set Clear Objectives</strong></h3><p>Before jumping into the technical details of conversational AI, it鈥檚 important to define your goals. What do you hope to achieve with this technology? The objectives you set will determine how you build and use conversational AI.</p><ul><li><strong>Customer Support</strong>: Are you aiming to enhance customer support and reduce response times?</li><li><strong>Sales Automation</strong>: Is your focus on boosting sales or engaging potential customers through automated conversations?</li><li><strong>Internal Operations</strong>: Or perhaps you want to automate certain internal processes, such as HR or IT support?</li></ul><p>By setting clear goals, you鈥檒l be able to measure the success of your conversational AI use cases and ensure that your technology is aligned with your business needs.</p><h3><strong>2. Understand User Needs</strong></h3><p>Once you have set your goals, it鈥檚 time to dive into understanding your customers or users. What do they expect from AI-driven interactions? What kind of problems do they face that AI can solve? By gathering feedback and analyzing customer behavior, you can design AI that is truly useful.</p><p>For example, if your business is in retail, conversational AI can be used for product recommendations, order tracking, or addressing customer concerns in real time. Understanding these needs allows you to tailor your conversational AI use cases to the most relevant areas of your business.</p><h3><strong>3. Select and Train the AI</strong></h3><p>Once you know your objectives and user needs, the next step is to choose the right AI platform and train it effectively.</p><ul><li><strong>Choose the Right AI Platform</strong>: There are many conversational AI tools available. Pick one that best suits your goals, whether it鈥檚 an AI for chatbots, virtual assistants, or customer service automation.</li><li><strong>Train the AI</strong>: This is where the magic happens. Feed the AI with relevant data so it can understand the kind of conversations it will handle. The more data it receives, the better it will perform in real-life interactions.</li></ul><p>Proper training ensures that the AI can handle diverse conversations and provide accurate, helpful responses.</p><h3><strong>4. Integrate and Test</strong></h3><p>After training, it鈥檚 time to integrate the AI into your existing systems. Whether it鈥檚 your website, CRM, or customer service platform, integration should be smooth and seamless. Once integrated, extensive testing is essential to iron out any issues.</p><p>Test the AI under different scenarios to ensure it works correctly and meets your expectations. You might find that the AI handles some requests well while others need refining. Regular testing will help you tweak and improve its performance over time.</p><h3><strong>5. Deploy and Optimize</strong></h3><p>After testing, you can deploy your conversational AI. However, the job isn鈥檛 over once it鈥檚 live. Continuous optimization is essential for long-term success.</p><ul><li><strong>Monitor Performance</strong>: Track how the AI is performing by looking at metrics such as response times, user satisfaction, and conversion rates.</li><li><strong>Collect Feedback</strong>: Regularly ask users for feedback on their experience with the AI to identify areas for improvement.</li><li><strong>Optimize and Update</strong>: Use this data to make improvements and update the AI as needed.</li></ul><p>By following these steps, businesses can successfully adopt conversational AI and use it to enhance customer experiences, drive sales, and simplify operations.</p><h2><span id="the_future_is_conversational_unlock_the_full_potential_of_ai_for_your_business"><strong>The Future Is Conversational: Unlock the Full Potential of AI for Your Business</strong></span></h2><p>The future of conversational AI is bright, with businesses across industries exploring innovative use cases to enhance customer interactions. From automating customer support to offering personalized experiences, conversational AI helps companies respond faster and more effectively. With real-time data and insights, businesses can improve decision-making and customer engagement.</p><p>To turn these possibilities into reality, you will need a modern communication solution like <a href="https://controlhippo.com/ai-chat-assistant/" data-wpel-link="exclude" target="_blank" rel="follow">ControlHippo AI chat assistant.</a> This tool helps businesses respond quickly by automating routine tasks and giving instant suggestions.</p><p>It integrates easily with your CRM, offers personalized responses, and helps improve customer support efficiency, leading to better satisfaction. To sum up, by using ControlHippo, your team can handle more inquiries, focus on important tasks, and deliver excellent service across various platforms.</p><style>.accordionchpost { margin: 0 auto; width: 100%; } .togglechpostc { display: none; } .optionchtpostq { position: relative; margin-bottom: 1em; } .faqposttile { font-weight: 600; line-height: normal; padding-bottom: 0px; font-size: 28px !important; margin-bottom: 14px; font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #292929 !important; } .titlechposttacgf, .contentchpostd { backface-visibility: hidden; transform: translateZ(0); transition: all 0.2s; } .titlechposttacgf { background: #ebf3ff; padding: 15px; display: block; color: #000; cursor: pointer; line-height: 1.55; font-size: 21px; } .titlechposttacgf:after, .titlechposttacgf:before { content: ''; position: absolute; right: 1.25em; top: 1.25em; width: 2px; height: 0.75em; background-color: #000; transition: all 0.2s; } .titlechposttacgf:after { transform: rotate(90deg); } .contentchpostd { max-height: 0; overflow: hidden; background-color: #fff; border-left: 1px solid #eee; border-right: 1px solid #eee; border-bottom: 1px solid #eee; } .contentchpostd p { margin: 0; padding: 0.5em 1em 1em !important; } .togglechpostc:checked + .titlechposttacgf + .contentchpostd { max-height: 500px; } .togglechpostc:checked + .titlechposttacgf:before { transform: rotate(90deg) !important; }</style><div class="accordionchpost"><div class="faqposttile">Frequently Asked Questions</div><div class="optionchtpostq"> <input type="checkbox" id="toggle1" class="togglechpostc"> <label class="titlechposttacgf" for="toggle1">How can conversational AI improve customer service? </label><div class="contentchpostd"><p>Conversational AI improves customer service by handling queries instantly, offering automated responses, and ensuring customers get timely support. It reduces wait times and allows businesses to offer 24/7 service.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle2" class="togglechpostc"> <label class="titlechposttacgf" for="toggle2">What industries benefit the most from conversational AI? </label><div class="contentchpostd"><p>Retail, healthcare, finance, and customer service are major beneficiaries. Conversational AI helps businesses in these sectors improve customer support, simplify tasks, and provide quicker responses, boosting overall efficiency.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle3" class="togglechpostc"> <label class="titlechposttacgf" for="toggle3">How long does it take to develop and deploy a conversational AI solution? </label><div class="contentchpostd"><p>It usually takes between 2-6 months to develop and deploy conversational AI, depending on the complexity. This includes customization, integration, and testing before going live.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle4" class="togglechpostc"> <label class="titlechposttacgf" for="toggle4">What are some real-world examples of successful conversational AI use cases? </label><div class="contentchpostd"><p>In real life, businesses use AI for customer service chatbots, banking assistance for transaction inquiries, and healthcare scheduling systems. 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