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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <em>No headers</em> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-help-search mt-lsf-search" id="mt-portfolio-search"><script type="application/json" id="mt-localizations-help-widget">/*<![CDATA[*/{"Help.Widget.button.text":"Search","Help.Widget.label.text":"Query","Help.Widget.placeholder.text":"Search WorldShare License Manager"}/*]]>*/</script><div class="mt-inputredirect" data-query-key="q" data-path="Library_Management/WorldShare_License_Manager"></div></div> <div class="mt-page-summary"><div class="mt-page-overview">WorldShare License Manager is used to keep all license information from all vendors in one centralized, cloud-based system.  It is used to more easily maintain your library’s active licenses and renew licenses that get the most use.</div></div> <div class="mt-category-container mt-subpage-listings-container noindex"><ul class="mt-sortable-listings-container " id="mt-sortable" data-user-can-edit="false" data-page-id="436"><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="444"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started" rel="internal"><span class="mt-icon-article-topic-guide"></span>Get started</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">See an overview of the License Manager interface, get account information, and browse training options.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="About License Manager" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/About_License_Manager" rel="internal"><span class="mt-icon-article-topic"></span>About License Manager</a></li><li class="mt-show-more-listing"><a title="License Manager account roles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/Account_roles" rel="internal"><span class="mt-icon-article-topic"></span>License Manager account roles</a></li><li class="mt-show-more-listing"><a title="Add a privacy notice" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/Add_a_privacy_notice" rel="internal"><span class="mt-icon-article-topic"></span>Add a privacy notice</a></li><li class="mt-show-more-listing"><a title="Search in License Manager" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/Search_in_License_Manager" rel="internal"><span class="mt-icon-article-topic"></span>Search in License Manager</a></li><li class="mt-show-more-listing"><a title="Set or reset your password" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/Set_or_reset_your_password" rel="internal"><span class="mt-icon-article-topic"></span>Set or reset your password</a></li><li class="mt-show-more-listing"><a title="Sign in to License Manager" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Get_started/Sign_in_to_License_Manager" rel="internal"><span class="mt-icon-article-topic"></span>Sign in to License Manager</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="2920"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources" rel="internal"><span class="mt-icon-article-topic-guide"></span>Represent your e-resources</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Once you have represented e-resource collections and databases as knowledge base collections in Collection Manager, create licenses and assign the collections to licenses.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Add e-resource collections in Collection Manager" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources/Add_eresource_collections_in_Collection_Manager" rel="internal"><span class="mt-icon-article-topic"></span>Add e-resource collections in Collection Manager</a></li><li class="mt-show-more-listing"><a title="Automatically select and deselect collections or titles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources/Automatically_select_and_deselect_collections_or_titles" rel="internal"><span class="mt-icon-article-topic"></span>Automatically select and deselect collections or titles</a></li><li class="mt-show-more-listing"><a title="Display Terms of Use in WorldCat Discovery" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources/Display_Terms_of_Use_in_WorldCat_Discovery" rel="internal"><span class="mt-icon-article-topic"></span>Display Terms of Use in WorldCat Discovery</a></li><li class="mt-show-more-listing"><a title="Transition to License Manager (with previously configured knowledge base collections)" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources/Transition_to_License_Manager_with_previously_configured_knowledge_base_collections" rel="internal"><span class="mt-icon-article-topic"></span>Transition to License Manager (with previously configured knowledge base collections)</a></li><li class="mt-show-more-listing"><a title="Trial license survey with response goal tracking" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Represent_your_eresources/Trial_license_survey_with_response_goal_tracking" rel="internal"><span class="mt-icon-article-topic"></span>Trial license survey with response goal tracking</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="2300"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template" rel="internal"><span class="mt-icon-article-topic-guide"></span>Create a license or template</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Create a new license in License Manager, clone a license, or use a license template contributed by other libraries.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Create a new license" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template/010Create_a_new_license" rel="internal"><span class="mt-icon-article-topic"></span>Create a new license</a></li><li class="mt-show-more-listing"><a title="Create a new license template" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template/020Create_a_new_license_template" rel="internal"><span class="mt-icon-article-topic"></span>Create a new license template</a></li><li class="mt-show-more-listing"><a title="Create a license from a template" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template/030Create_a_license_from_a_template" rel="internal"><span class="mt-icon-article-topic"></span>Create a license from a template</a></li><li class="mt-show-more-listing"><a title="Clone a license" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template/040Clone_a_license" rel="internal"><span class="mt-icon-article-topic"></span>Clone a license</a></li><li class="mt-show-more-listing"><a title="Terms of use (list)" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Create_a_license_or_template/Terms_of_use_list" rel="internal"><span class="mt-icon-article-topic"></span>Terms of use (list)</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="4136"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates" rel="internal"><span class="mt-icon-article-topic-guide"></span>Maintain licenses and templates</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Once you have established your licenses and templates, you can edit, clone, renew, share (for institutions with Group aware), or configure alerts to continue to maintain and alter your information as needed.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Edit, follow, or clone a license template" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates/010Edit_follow_or_clone_a_license_template" rel="internal"><span class="mt-icon-article-topic"></span>Edit, follow, or clone a license template</a></li><li class="mt-show-more-listing"><a title="Edit, renew, or terminate a license" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates/020Edit_renew_or_terminate_a_license" rel="internal"><span class="mt-icon-article-topic"></span>Edit, renew, or terminate a license</a></li><li class="mt-show-more-listing"><a title="Share licenses (group aware for consortia)" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates/030Share_licenses_group_aware_for_consortia" rel="internal"><span class="mt-icon-article-topic"></span>Share licenses (group aware for consortia)</a></li><li class="mt-show-more-listing"><a title="Calculate a license's usage cost" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates/040Calculate_a_licenses_usage_cost" rel="internal"><span class="mt-icon-article-topic"></span>Calculate a license's usage cost</a></li><li class="mt-show-more-listing"><a title="Configure alerts in the Admin tab" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Maintain_licenses_and_templates/050Configure_alerts_in_the_Admin_tab" rel="internal"><span class="mt-icon-article-topic"></span>Configure alerts in the Admin tab</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="3969"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Deflect_lending_requests" rel="internal"><span class="mt-icon-article-topic-guide"></span>Deflect lending requests</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Deflect_lending_requests" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">See how to configure terms of use in License Manager and create a deflection policy to deflect lending requests from knowledge base collections in Collection Manager. Instructions are included for both WorldShare Interlibrary Loan and Tipasa libraries.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Deflect lending requests (License Manager)" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Deflect_lending_requests/010Deflect_lending_requests_License_Manager" rel="internal"><span class="mt-icon-article-topic"></span>Deflect lending requests (License Manager)</a></li><li class="mt-show-more-listing"><a title="Deflection scenarios" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Deflect_lending_requests/020Deflection_scenarios" rel="internal"><span class="mt-icon-article-topic"></span>Deflection scenarios</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="2294"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports" rel="internal"><span class="mt-icon-article-topic-guide"></span>Configure SUSHI harvesting of COUNTER usage reports</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Configure SUSHI harvesting of COUNTER usage reports. Use WorldShare License Manager with or without WorldShare Analytics.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Harvest Setup" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/010Harvest_Setup" rel="internal"><span class="mt-icon-article-topic"></span>Harvest Setup</a></li><li class="mt-show-more-listing"><a title="Configure COUNTER 4 vendors for reporting" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/020Configure_COUNTER_4_vendors_for_reporting" rel="internal"><span class="mt-icon-article-topic"></span>Configure COUNTER 4 vendors for reporting</a></li><li class="mt-show-more-listing"><a title="Configure COUNTER 5 vendors for reporting" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/030Configure_COUNTER_5_vendors_for_reporting" rel="internal"><span class="mt-icon-article-topic"></span>Configure COUNTER 5 vendors for reporting</a></li><li class="mt-show-more-listing"><a title="Use the JUSP aggregator to harvest COUNTER 5 reports" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/040Use_the_JUSP_aggregator_to_harvest_COUNTER_5_reports" rel="internal"><span class="mt-icon-article-topic"></span>Use the JUSP aggregator to harvest COUNTER 5 reports</a></li><li class="mt-show-more-listing"><a title="Harvest Summary" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/050Harvest_Summary" rel="internal"><span class="mt-icon-article-topic"></span>Harvest Summary</a></li><li class="mt-show-more-listing"><a title="Harvest History" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Configure_SUSHI_harvesting_of_COUNTER_usage_reports/060Harvest_History" rel="internal"><span class="mt-icon-article-topic"></span>Harvest History</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="2286"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Vendors" rel="internal"><span class="mt-icon-article-topic-guide"></span>Vendors</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Vendors" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Search for your vendor. If the vendor isn't available, create a new vendor and publish the vendor's information so other libraries can use it. Use vendor information with your Acquisitions workflows.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Create a new vendor for use with Acquisitions" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Vendors/Create_a_new_vendor_for_use_with_Acquisitions" rel="internal"><span class="mt-icon-article-topic"></span>Create a new vendor for use with Acquisitions</a></li><li class="mt-show-more-listing"><a title="Edit a vendor" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Vendors/Edit_a_vendor" rel="internal"><span class="mt-icon-article-topic"></span>Edit a vendor</a></li><li class="mt-show-more-listing"><a title="Publish a vendor" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Vendors/Publish_a_vendor" rel="internal"><span class="mt-icon-article-topic"></span>Publish a vendor</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="5863"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues" rel="internal"><span class="mt-icon-article-topic-category"></span>WorldShare License Manager release notes and known issues</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find WorldShare License Manager release notes and known issues. Release notes are documents that contain information about new product features and enhancements as installed in scheduled releases.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="2024 WorldShare License Manager release notes" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues/2024_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2024 WorldShare License Manager release notes</a></li><li class="mt-show-more-listing"><a title="2023 WorldShare License Manager release notes" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues/2023_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2023 WorldShare License Manager release notes</a></li><li class="mt-show-more-listing"><a title="2022 WorldShare License Manager release notes" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues/2022_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2022 WorldShare License Manager release notes</a></li><li class="mt-show-more-listing"><a title="2021 WorldShare License Manager release notes" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues/2021_release_notes" rel="internal"><span class="mt-icon-article-topic-guide"></span>2021 WorldShare License Manager release notes</a></li><li class="mt-show-more-listing"><a title="Known issues" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Release_notes_and_known_issues/Known_issues" rel="internal"><span class="mt-icon-article-topic-guide"></span>Known issues</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="3258"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/WorldShare_License_Manager_training" rel="internal"><span class="mt-icon-article-topic-guide"></span>WorldShare License Manager training</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/WorldShare_License_Manager_training" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find training on WorldShare License Manager here.</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="9094"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting" rel="internal"><span class="mt-icon-article-topic-guide"></span>Troubleshooting</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).</dd><dd class="mt-listing-detailed-subpages"><ul class="mt-listings-simple mt-listing-article-list mt-topic-hierarchy-listings mt-guide-listings"><li class="mt-show-more-listing"><a title="Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Error_with_Configuring_ProQuest_for_SUSHI_Harvest%3A_'Vendor_authentication_took_longer_than_expected._Test_this_vendor_manually_via_a_one-time_or_recurring_harvest.%22" rel="internal"><span class="mt-icon-article-reference"></span>Error with Configuring ProQuest for SUSHI Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest."</a></li><li class="mt-show-more-listing"><a title="Featured WorldShare License Manager Troubleshooting articles" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Featured_WorldShare_License_Manager_Troubleshooting_articles" rel="internal"><span class="mt-icon-article-topic"></span>Featured WorldShare License Manager Troubleshooting articles</a></li><li class="mt-show-more-listing"><a title="How can I get to my SUSHI harvest results in License Manager?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_can_I_get_to_my_SUSHI_harvest_results_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>How can I get to my SUSHI harvest results in License Manager?</a></li><li class="mt-show-more-listing"><a title="How do I publish license terms and retain collection-level notes?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_do_I_publish_license_terms_and_retain_collectionlevel_notes" rel="internal"><span class="mt-icon-article-reference"></span>How do I publish license terms and retain collection-level notes?</a></li><li class="mt-show-more-listing"><a title="How long can COUNTER data be kept in the WMS License Manager module?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/How_long_can_COUNTER_data_be_kept_in_the_WMS_License_Manager_module" rel="internal"><span class="mt-icon-article-reference"></span>How long can COUNTER data be kept in the WMS License Manager module?</a></li><li class="mt-show-more-listing"><a title="Is it possible to add additional users for notifications from WorldShare License Manager?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_it_possible_to_add_additional_users_for_notifications_from_WorldShare_License_Manager" rel="internal"><span class="mt-icon-article-howto"></span>Is it possible to add additional users for notifications from WorldShare License Manager?</a></li><li class="mt-show-more-listing"><a title="Is there a report I can run for license data in License Manager?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_report_I_can_run_for_license_data_in_License_Manager%3F" rel="internal"><span class="mt-icon-article-howto"></span>Is there a report I can run for license data in License Manager?</a></li><li class="mt-show-more-listing"><a title="Is there a way to generate reports for the usage costs per individual journal?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Is_there_a_way_to_generate_reports_for_the_usage_costs_per_individual_journal" rel="internal"><span class="mt-icon-article-howto"></span>Is there a way to generate reports for the usage costs per individual journal?</a></li><li class="mt-show-more-listing"><a title="Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_configure_a_vendor_for_SUSHI_harvesting._Where_do_I_find_the_Requestor_ID" rel="internal"><span class="mt-icon-article-howto"></span>Where do I find the Requestor ID and CustomerID for SUSHI Harvesting?</a></li><li class="mt-show-more-listing"><a title="I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_am_trying_to_create_a_license_but_I_cannot_find_the_collection_I_am_looking_for_in_the_Collections_tab" rel="internal"><span class="mt-icon-article-reference"></span>I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab</a></li><li class="mt-show-more-listing"><a title="I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_receive_the_error_Vendor_returned_an_error_response_when_configuring_a_SUSHI_vendor" rel="internal"><span class="mt-icon-article-reference"></span>I receive the error, "Vendor returned an error response" when configuring a SUSHI vendor</a></li><li class="mt-show-more-listing"><a title="I see a globe icon next to a field I want to edit. Will my edits affect other institutions?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/I_see_a_globe_icon_next_to_a_field_I_want_to_edit.__Will_my_edits_affect_other_institutions" rel="internal"><span class="mt-icon-article-howto"></span>I see a globe icon next to a field I want to edit. Will my edits affect other institutions?</a></li><li class="mt-show-more-listing"><a title="Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_report_upload_gives_the_message_that_there_is_an_Invalid_date_format_What_do_I_need_to_change" rel="internal"><span class="mt-icon-article-reference"></span>Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?</a></li><li class="mt-show-more-listing"><a title="My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/My_request_to_add_a_vendor_was_declined_because_they_do_not_support_a_version_of_SUSHI_Why_is_that" rel="internal"><span class="mt-icon-article-howto"></span>My request to add a vendor was declined because they do not support a version of SUSHI. Why is that?</a></li><li class="mt-show-more-listing"><a title="When creating a new license, should the vendor be the publisher or the subscription agent?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/When_creating_a_new_license%2C_show_the_vendor_be_the_publisher_or_the_subscription_agent" rel="internal"><span class="mt-icon-article-howto"></span>When creating a new license, should the vendor be the publisher or the subscription agent?</a></li><li class="mt-show-more-listing"><a title="Where is the option to Renew Licenses in License Manager" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Where_is_the_option_to_Renew_Licenses_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Where is the option to Renew Licenses in License Manager</a></li><li class="mt-show-more-listing"><a title="Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_receiving_a_%22Vendor_Authentication_Took_Longer_than_Expected%22_when_testing_our_credentials" rel="internal"><span class="mt-icon-article-howto"></span>Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?</a></li><li class="mt-show-more-listing"><a title="Why am I seeing the error "Error encountered while harvesting" in License Manager?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_Error_encountered_while_harvesting_in_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Why am I seeing the error "Error encountered while harvesting" in License Manager?</a></li><li class="mt-show-more-listing"><a title="Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/Why_am_I_seeing_the_error_message_The_server_response_could_not_be_understood_in_WorldShare_License_Manager" rel="internal"><span class="mt-icon-article-reference"></span>Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?</a></li><li class="mt-show-more-listing"><a title="WorldShare License Manager shows the error "Failed: Error encountered while harvesting."" class="mt-listing-detailed-subpage-title internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/Troubleshooting/WorldShare_License_Manager_error_Failed%3A_Error_encountered_while_harvesting." rel="internal"><span class="mt-icon-article-reference"></span>WorldShare License Manager shows the error "Failed: Error encountered while harvesting."</a></li></ul></dd></dl></li><li class="mt-sortable-listing mt-sortable-listing-detailed " data-page-id="42681"><dl class="mt-listing-detailed mt-edit-section"><dt class="mt-listing-detailed-title"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/OCLC_Community_Center_WorldShare_License_Manager_community" rel="internal"><span class="mt-icon-article-topic-guide"></span>OCLC Community Center: WorldShare License Manager community</a></dt><dd class="mt-listing-detailed-image mt-hide-image"><a class="internal" href="https://help.oclc.org/Library_Management/WorldShare_License_Manager/OCLC_Community_Center_WorldShare_License_Manager_community" rel="internal"><span class="mt-sortable-listing-image mt-image-placeholder"><span>No image available</span></span></a></dd><dd class="mt-listing-detailed-overview">Find more information about the Community Center. 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