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<!DOCTYPE html> <html lang="en-US"> <head>  <script> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '1520380311415655'); fbq('track', 'PageView'); </script> <noscript><img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1520380311415655&ev=PageView&noscript=1" /></noscript>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-M7PT9G');</script> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="profile" href="https://gmpg.org/xfn/11"> <script type="text/javascript"> (function() { window.sib = { equeue: [], client_key: "tdmnsr9tbp2vdrti10277" }; /* OPTIONAL: email for identify request*/ // window.sib.email_id = 'example@domain.com'; window.sendinblue = {}; for (var j = ['track', 'identify', 'trackLink', 'page'], i = 0; i < j.length; i++) { (function(k) { window.sendinblue[k] = function() { var arg = Array.prototype.slice.call(arguments); (window.sib[k] || function() { var t = {}; t[k] = arg; window.sib.equeue.push(t); })(arg[0], arg[1], arg[2]); }; })(j[i]); } var n = document.createElement("script"), i = document.getElementsByTagName("script")[0]; n.type = "text/javascript", n.id = "sendinblue-js", n.async = !0, n.src = "https://sibautomation.com/sa.js?key=" + window.sib.client_key, i.parentNode.insertBefore(n, i), window.sendinblue.page(); })(); </script><meta name='robots' content='noindex, nofollow' />  <title>Support Policy - Brainstorm Force - Store</title> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Support Policy - Brainstorm Force - Store" /> <meta property="og:description" content="Introduction Thank you for purchasing from our range of products. It is with great pride we welcome all of you and look forward to providing seamless support and help you in the best possible way. This support policy outlines the level of support you can expect from our Customer Delight team. Feel free to reach […]" /> <meta property="og:url" content="https://store.brainstormforce.com/support-policy/" /> <meta property="og:site_name" content="Brainstorm Force - Store" /> <meta property="article:modified_time" content="2024-08-27T05:51:51+00:00" /> <meta property="og:image" content="https://store.brainstormforce.com/app/uploads/2020/07/store-fb-graph-1.jpg" /> <meta property="og:image:width" content="1200" /> <meta property="og:image:height" content="630" /> <meta property="og:image:type" content="image/jpeg" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:label1" content="Est. reading time" /> <meta name="twitter:data1" content="6 minutes" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://store.brainstormforce.com/support-policy/","url":"https://store.brainstormforce.com/support-policy/","name":"Support Policy - Brainstorm Force - Store","isPartOf":{"@id":"https://store.brainstormforce.com/#website"},"datePublished":"2021-08-17T04:26:50+00:00","dateModified":"2024-08-27T05:51:51+00:00","breadcrumb":{"@id":"https://store.brainstormforce.com/support-policy/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://store.brainstormforce.com/support-policy/"]}]},{"@type":"BreadcrumbList","@id":"https://store.brainstormforce.com/support-policy/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://store.brainstormforce.com/"},{"@type":"ListItem","position":2,"name":"Support Policy"}]},{"@type":"WebSite","@id":"https://store.brainstormforce.com/#website","url":"https://store.brainstormforce.com/","name":"Brainstorm Force - Store","description":"Awesome WordPress Goodies.","publisher":{"@id":"https://store.brainstormforce.com/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://store.brainstormforce.com/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://store.brainstormforce.com/#organization","name":"Brainstorm Force","url":"https://store.brainstormforce.com/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://store.brainstormforce.com/#/schema/logo/image/","url":"https://store.brainstormforce.com/wp-content/uploads/2016/07/bsf-logo250.png","contentUrl":"https://store.brainstormforce.com/wp-content/uploads/2016/07/bsf-logo250.png","width":250,"height":64,"caption":"Brainstorm Force"},"image":{"@id":"https://store.brainstormforce.com/#/schema/logo/image/"}}]}</script>  <link rel='dns-prefetch' href='//js.stripe.com' /> <link rel='dns-prefetch' href='//fonts.googleapis.com' /> <link rel="alternate" type="application/rss+xml" title="Brainstorm Force - Store » Feed" href="https://store.brainstormforce.com/feed/" /> <link rel="alternate" type="application/rss+xml" title="Brainstorm Force - Store » Comments Feed" href="https://store.brainstormforce.com/comments/feed/" /> <script> window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/store.brainstormforce.com\/wp\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.5.2"}}; /*! 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class="ast-main-header-wrap main-header-bar-wrap "> <div class="ast-primary-header-bar ast-primary-header main-header-bar site-header-focus-item" data-section="section-primary-header-builder"> <div class="site-primary-header-wrap ast-builder-grid-row-container site-header-focus-item ast-container" data-section="section-primary-header-builder"> <div class="ast-builder-grid-row ast-builder-grid-row-has-sides ast-builder-grid-row-no-center"> <div class="site-header-primary-section-left site-header-section ast-flex site-header-section-left"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="title_tagline"> <div class="site-branding ast-site-identity" itemtype="https://schema.org/Organization" itemscope="itemscope" > <span class="site-logo-img"><a href="https://store.brainstormforce.com/" class="custom-logo-link" rel="home"><img width="259" height="65" src="https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg" class="custom-logo astra-logo-svg" alt="Brainstorm Force – Store" decoding="async" srcset="https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg 1x, https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg 2x" /></a></span> </div>  </div> </div> <div class="site-header-primary-section-right site-header-section ast-flex ast-grid-right-section"> <div class="ast-builder-menu-1 ast-builder-menu ast-flex ast-builder-menu-1-focus-item ast-builder-layout-element site-header-focus-item" data-section="section-hb-menu-1"> <div class="ast-main-header-bar-alignment"><div class="main-header-bar-navigation"><nav class="site-navigation ast-flex-grow-1 navigation-accessibility site-header-focus-item" id="primary-site-navigation-desktop" aria-label="Site Navigation: Main Menu" itemtype="https://schema.org/SiteNavigationElement" itemscope="itemscope"><div class="main-navigation ast-inline-flex"><ul id="ast-hf-menu-1" class="main-header-menu ast-menu-shadow ast-nav-menu ast-flex submenu-with-border astra-menu-animation-slide-up stack-on-mobile ast-mega-menu-enabled"><li id="menu-item-7931" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-7931"><a aria-expanded="false" href="#" class="menu-link"><span class="ast-icon icon-arrow"></span><span class="menu-text">Account</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"></span></button> <ul class="sub-menu"> <li id="menu-item-15201361" class="nmr-logged-out menu-item menu-item-type-custom menu-item-object-custom menu-item-15201361"><a href="/login/" class="menu-link"><span class="ast-icon icon-arrow"></span><span class="menu-text">Login</span></a></li> <li id="menu-item-8737377" class="nmr-logged-out menu-item menu-item-type-custom menu-item-object-custom menu-item-8737377"><a href="https://store.brainstormforce.com/wp/wp-login.php?action=register" class="menu-link"><span class="ast-icon icon-arrow"></span><span class="menu-text">Register</span></a></li> <li id="menu-item-15423543" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-15423543"><a href="https://store.brainstormforce.com/affiliate-area/" class="menu-link"><span class="ast-icon icon-arrow"></span><span class="menu-text">Affiliate Area</span></a></li></ul> </li></ul></div></nav></div></div> </div> </div> </div> </div> </div> </div> </div>  <div id="ast-mobile-header" class="ast-mobile-header-wrap " data-type="off-canvas"> <div class="ast-main-header-wrap main-header-bar-wrap" > <div class="ast-primary-header-bar ast-primary-header main-header-bar site-primary-header-wrap site-header-focus-item ast-builder-grid-row-layout-default ast-builder-grid-row-tablet-layout-default ast-builder-grid-row-mobile-layout-default" data-section="section-primary-header-builder"> <div class="ast-builder-grid-row ast-builder-grid-row-has-sides ast-builder-grid-row-no-center"> <div class="site-header-primary-section-left site-header-section ast-flex site-header-section-left"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="title_tagline"> <div class="site-branding ast-site-identity" itemtype="https://schema.org/Organization" itemscope="itemscope" > <span class="site-logo-img"><a href="https://store.brainstormforce.com/" class="custom-logo-link" rel="home"><img width="259" height="65" src="https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg" class="custom-logo astra-logo-svg" alt="Brainstorm Force – Store" decoding="async" srcset="https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg 1x, https://store.brainstormforce.com/app/uploads/2019/03/BSF_logo_r-1.svg 2x" /></a></span> </div>  </div> </div> <div class="site-header-primary-section-right site-header-section ast-flex ast-grid-right-section"> <div class="ast-builder-layout-element ast-flex site-header-focus-item" data-section="section-header-mobile-trigger"> <div class="ast-button-wrap"> <button type="button" class="menu-toggle main-header-menu-toggle ast-mobile-menu-trigger-minimal" aria-expanded="false"> <span class="screen-reader-text">Main Menu</span> <span class="mobile-menu-toggle-icon"> <span aria-hidden="true" class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-menu-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M3 13h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 7h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 19h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1z'></path></svg></span><span aria-hidden="true" class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-close-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z'></path></svg></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </header> <div class="ast-inside-advanced-header-content"> <div class="ast-advanced-headers-layout ast-advanced-headers-layout-2" > <div class="ast-container ast-title-bar-align-center"> <div class="ast-advanced-headers-wrap"> <h1 class="ast-advanced-headers-title"> Support Policy </h1> </div> </div> </div> </div> </div> <div id="content" class="site-content"> <div class="ast-container"> <div id="primary" class="content-area primary"> <main id="main" class="site-main"> <article class="post-8074779 page type-page status-publish ast-article-single" id="post-8074779" itemtype="https://schema.org/CreativeWork" itemscope="itemscope"> <header class="entry-header ast-no-title ast-header-without-markup"> </header>  <div class="entry-content clear" itemprop="text"> <div data-elementor-type="wp-page" data-elementor-id="8074779" class="elementor elementor-8074779" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-27c4f064 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="27c4f064" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab07027" data-id="ab07027" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3d2e1f65 elementor-widget elementor-widget-heading" data-id="3d2e1f65" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Introduction</h4> </div> </div> <div class="elementor-element elementor-element-60ed6611 elementor-widget elementor-widget-text-editor" data-id="60ed6611" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><span style="font-weight: 400;">Thank you for purchasing from our range of </span><a href="https://brainstormforce.com/products/"><span style="font-weight: 400;">products</span></a><span style="font-weight: 400;">. It is with great pride we welcome all of you and look forward to providing seamless support and help you in the best possible way.</span></p><p><span style="font-weight: 400;">This support policy outlines the level of support you can expect from our Customer Delight team. Feel free to reach out to us if you have any questions or concerns regarding the policy.</span></p> </div> </div> <div class="elementor-element elementor-element-5cb122c4 elementor-widget elementor-widget-heading" data-id="5cb122c4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">What Our Support Covers </h4> </div> </div> <div class="elementor-element elementor-element-503a7443 elementor-widget elementor-widget-text-editor" data-id="503a7443" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We provide support for products purchased from our respective <a href="https://brainstormforce.com/products/">product websites</a>. We are happy to assist you with any general questions related to our products, installation, and usage.</p><p>We highly recommend that you refer to our respective products’ knowledge base before opening a ticket with us as we may have already answered your question.</p><p>We are always happy to provide support if you have an active license, but we ask that you ensure you have the latest version of products at all times.</p><p>Our support covers bug fixes that are reported to us. We always aim to get them resolved as soon as possible. In some cases we provide a temporary solution until we release an update or a quick fix, in a minor or major update as per our schedule.</p><p>If you are sure that you have found a bug or are facing an issue, please ensure you follow our troubleshooting steps before opening a ticket with us.</p><p>We will most likely ask you to perform those steps before we file a bug report with our developers. Also, we may request you to outline the steps so we can reproduce the issue as they ensure faster resolution.</p><p><strong>In short our support scope covers:</strong></p><ol><li>Helping or assisting you while using our products</li><li>Answering technical questions about our built-in features, etc.</li><li>Assisting you in finding features or functionality with the help of existing documentation or screenshots, screencasts and other methods.</li><li>Assistance with reported bugs and fixes related to our products</li></ol> </div> </div> <div class="elementor-element elementor-element-58fb2438 elementor-widget elementor-widget-heading" data-id="58fb2438" data-element_type="widget" id="support-does-not-cover" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">What Our Support Doesn’t Cover</h4> </div> </div> <div class="elementor-element elementor-element-2b865091 elementor-widget elementor-widget-text-editor" data-id="2b865091" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We do not provide support for any third-party services, plugins, or help in setting up the parent page builders over which our addons work.</p><p>Although we are happy to answer your queries in relation to WordPress, page builders and our products to some extent, we do not provide full-fledged support for WordPress, page builders, or any customizations.</p><p>All our products can be used as provided on the repository or our store. We cannot provide any kind of help with customizations of our products that includes any custom code.</p><p>If you are in need of customization you can hire a freelancer or developer who can guide you. You can also reach out to our large and helpful user community for help.</p><p>Our themes and plugins work out of the box with other page builders as we follow the latest coding standards outlined by WordPress. That said, it is impossible for us to test continually with all of them.</p><p>We recommend you to try it in your local environment. If you find any issues feel free to reach out to us so that we can help.</p><p><strong>In short our support scope does not cover:</strong></p><ol><li>Custom requests for changes or help in modifying the code of our theme and plugins</li><li>Assistance with third-party plugins or services</li><li>Server-related queries should be taken up with your hosting provider</li><li>Help with debugging third party issues arising with the theme or our addons</li><li>Our Knowledge Base provides documentation on how to debug your website. Our Support team will not be able to help you further than pointing you to these documents.</li></ol> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-40b27892 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="40b27892" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-14f2b269" data-id="14f2b269" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-560ea801 elementor-widget elementor-widget-heading" data-id="560ea801" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">What We Cover </h4> </div> </div> <div class="elementor-element elementor-element-4eab703d elementor-widget elementor-widget-text-editor" data-id="4eab703d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul> <li>Assistance with using our products</li> <li>Answering technical queries about our plugins’ built-in features and functionality</li> <li>Assistance with bugs or issues from our end</li> <li>Assisting in finding features or functionality with the help of existing docs or screenshots or screencasts.</li> </ul> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1171f42d" data-id="1171f42d" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2d0ca893 elementor-widget elementor-widget-heading" data-id="2d0ca893" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">What We Do Not Cover </h4> </div> </div> <div class="elementor-element elementor-element-25ede7f6 elementor-widget elementor-widget-text-editor" data-id="25ede7f6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul> <li>Assistance while using third-party plugins or page builders</li> <li>Answering queries about server related features or conflicts</li> <li>Custom requests for changes or help in modifying the code of our theme and plugins</li> <li>Help with finding features or functionality working of third-party plugins or features</li> </ul> </div> </div> </div> </div> </div> </section> <div class="elementor-element elementor-element-9a1e23 elementor-widget elementor-widget-heading" data-id="9a1e23" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">How Do We Offer Support? </h4> </div> </div> <div class="elementor-element elementor-element-4aaebdeb elementor-widget elementor-widget-text-editor" data-id="4aaebdeb" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We offer support through our respective website’s Support Portals. You can log in to your store (<a href="https://store.brainstormforce.com">https://store.brainstormforce.com</a>) account to open a ticket too.</p> <p>You need a valid and active license to open a Pro ticket. We do not provide phone or tele-conference support. Also, we do not provide official support through our blogs, social media channels like YouTube, Twitter, etc.</p> <p>We take extra care to keep our users’ data safe and secure at all times and all the relevant information regarding the ticket is only accessible to the user and our Customer Delight team.</p> <p>Furthermore, if at any point we require any access data (credentials) to your website, this will be only for your staging environment. Our Support team will not ask or access your live (production) website.</p> <p>We encourage our users to elaborate queries as much as possible and not ask more than 2 queries per ticket. If you have more queries, please open a new ticket per query with a relevant subject. This will ensure we respond quickly to all of them.</p> <p><span style="font-size: 16px;">All our products have a Facebook community driven by users and our moderators. We highly encourage you to join the relevant community on Facebook or forum communities. You may find quick help and support in addition to that provided by our documentation and support team.</span><br></p> </div> </div> <div class="elementor-element elementor-element-6aafe91b elementor-widget elementor-widget-heading" data-id="6aafe91b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h4 class="elementor-heading-title elementor-size-default">Support Availability </h4> </div> </div> <div class="elementor-element elementor-element-297f0a10 support-comparision elementor-widget elementor-widget-text-editor" data-id="297f0a10" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><span style="font-weight: 400;">We have a passionate team of Customer Delight experts who strive to respond to your queries as quickly as possible.</span></p><p><span style="font-weight: 400;">We have three tiers of support, free, premium and VIP Priority Support:</span></p><table><tbody><tr><td> </td><td><b>Free</b></td><td><b>Premium</b></td><td><b>VIP Priority</b></td></tr><tr><td><b>Response time</b></td><td><span style="font-weight: 400;">Normal, within 2 – 3 days</span></td><td><span style="font-weight: 400;">Faster, within 24 hours</span></td><td><span style="font-weight: 400;">Fastest, within 2 hours</span></td></tr><tr><td><b>Availability</b></td><td><span style="font-weight: 400;">5 days (Monday – Friday)</span></td><td><span style="font-weight: 400;">7 days</span></td><td><span style="font-weight: 400;">7 days (24 x 7)</span></td></tr><tr><td><b>Support type</b></td><td><span style="font-weight: 400;">Basic support</span></td><td><span style="font-weight: 400;">Full product support</span></td><td><span style="font-weight: 400;">Priority full product support</span></td></tr><tr><td><b>Support access</b></td><td><span style="font-weight: 400;">With free product</span></td><td><span style="font-weight: 400;">With paid product</span></td><td><a href="https://wpastra.com/vip-priority-support/"><span style="font-weight: 400;">With VIP Priority Support purchase</span></a></td></tr></tbody></table><p><b>Free users</b><span style="font-weight: 400;"> can access basic support for core product features Monday to Friday. Average response time </span><b>2 – 3 days</b><span style="font-weight: 400;">.</span></p><p><b>Premium customers</b><span style="font-weight: 400;"> get full product support as part of the license, available 7 days a week. Average response time </span><b>24 hours</b><span style="font-weight: 400;">.</span></p><p><b>VIP Priority Support customers</b><span style="font-weight: 400;"> receive advanced support with any issue they may face from our most experienced support technicians. We’re available 24/7/365 and aim to respond within </span><b>2 hours</b><span style="font-weight: 400;">.</span></p><p><span style="font-weight: 400;">If you use any of our products, you consent to this support policy. We reserve the right to change or modify the support policy without notice at any time. Refer to this page periodically as it can change at any time.</span></p> </div> </div> <div class="elementor-element elementor-element-54ac19c elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor" data-id="54ac19c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We are available round the clock 24/7/365 days for our licensed users and prioritize the VIP Priority Support plan customers. We have a passionate team of Customer Delight experts who strive to respond to your queries as quickly as possible, in less than 4-5 hours.</p> <p>Our customers without the VIP Priority Support membership are assured support within 24 hours on weekdays.</p> <p>We provide support for our Free users as well. Even though we do not respond as quickly as we do to our Pro users, you can expect a response within 48 hours for tickets opened on weekdays and 72 hours on weekends</p> <p>If you are using any of our products, you consent to this support policy. We reserve the right to change, modify or tweak the support policy without notice at any time. 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