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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@verge"/><meta property="fb:app_id" content="549923288395304"/><meta property="og:site_name" content="The Verge"/><meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/><meta name="apple-mobile-web-app-title" content="Verge"/><meta name="google-site-verification" content="IucFf_TKtbFFH8_YeFyEteQIwYPdANM1R46_U9DpAr4"/><link rel="alternate" type="application/rss+xml" title="The Verge" href="/rss/index.xml"/><title>Panera Bread leaked customer data on its website for eight months - The Verge</title><meta name="robots" content="index,follow,max-image-preview:large"/><meta name="description" content="Panera Bread has resolved a data breach that exposed the personal information of thousands of customer records. However, the company was first alerted to the issue eight months ago."/><meta property="og:title" content="Panera Bread leaked customer data on its website for eight months"/><meta property="og:description" content="It first learned about the issue last August"/><meta property="og:url" content="https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website"/><meta property="og:type" content="article"/><meta property="article:published_time" content="2018-04-03T16:06:29.000Z"/><meta property="article:modified_time" content="2018-04-03T16:06:29.000Z"/><meta property="og:image" content="https://cdn.vox-cdn.com/thumbor/PXCzxNYY6DE5m1sEQWPF0t3_Ku8=/0x0:3000x2000/1200x628/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg"/><meta property="og:image:alt" content="Panera Bread To Acquire Au Bon Pain Bakery Chain"/><meta property="og:image:type" content="image/jpeg"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="628"/><link rel="canonical" href="https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website"/><meta property="author" content="Dani Deahl"/><meta name="parsely-type" content="post"/><meta name="parsely-title" content="Panera Bread leaked customer data on its website for eight months"/><meta name="parsely-link" content="https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website"/><meta name="parsely-image-url" content="https://cdn.vox-cdn.com/thumbor/PXCzxNYY6DE5m1sEQWPF0t3_Ku8=/0x0:3000x2000/1200x628/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg"/><meta name="parsely-pub-date" content="2018-04-03T16:06:29.000Z"/><meta name="parsely-section" content="front-page"/><meta name="parsely-tags" content="verge,front-page,tech,cyber-security,us-world"/><meta name="parsely-author" content="Dani Deahl"/><script type="application/ld+json">{"@context":"http://schema.org/","@type":"NewsArticle","headline":"Panera Bread leaked customer data on its website for eight months","description":"Panera Bread has resolved a data breach that exposed the personal information of thousands of customer records. However, the company was first alerted to the issue eight months ago.","datePublished":"2018-04-03T16:06:29.000Z","dateModified":"2018-04-03T16:06:29.000Z","thumbnailUrl":"https://cdn.vox-cdn.com/thumbor/-9-_DCqzPmCk0sSFKxv0Ckx3xZ0=/0x0:3000x2000/1400x788/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","author":[{"@type":"Person","name":"Dani Deahl","url":"https://www.theverge.com/authors/dani-deahl"}],"publisher":{"@type":"Organization","name":"The Verge","logo":{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/uploads/chorus_asset/file/24015294/verge_duet_google_news.png","width":250,"height":50}},"image":[{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/-9-_DCqzPmCk0sSFKxv0Ckx3xZ0=/0x0:3000x2000/1400x788/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":788},{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/EHV3tDk6KhRbJWlqUUIx1-fAHus=/0x0:3000x2000/1400x1050/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":1050},{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/aHCZg56RvBf5uvOdqDKGPgDMlLQ=/0x0:3000x2000/1400x1400/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":1400}],"url":"https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website","articleBody":"Panera Bread issued a statement to Fox News this week saying it resolved a data breach that exposed the personal information of “thousands” of customer records. However, according to KrebsOnSecurity, the company was first alerted to the issue by security researcher Dylan Houlihan eight months ago but initially dismissed it as a likely scam.\n\nThe breach shows customer data available in plain text and appears to include records for any customer who signed up to order food via Panera’s website, panerabread.com. Revealed information includes individuals’ names, emails, physical addresses, birthdays, and the last four digits of the credit card used.\n\nThe formatting, which uses incremental unique identifiers, makes the data easy to scrape. “Panera Bread uses sequential integers for account IDs,” Houlihan told KrebsOnSecurity, “which means that if your goal is to gather as much information as you can instead about someone, you can simply increment through the accounts and collect as much as you’d like, up to and including the entire database.”\n\nKrebsOnSecurity says Houlihan contacted Panera on August 2nd, 2017, and then again to follow up a week later. A shared a message thread between Houlihan and Mike Gustavison, Panera’s director of information security, shows that Panera did eventually validate Houlihan’s findings, saying the company was working on a fix. However, as of yesterday, the website was still leaking data. Houlihan says the flaw continued to exist, and he “check[ed] on it every month or so because I was pissed.”\n\nKrebsOnSecurity spoke with Panera’s chief information officer John Meister yesterday and the company briefly took the website offline. It has since returned, and the data is no longer reachable. However, the company had no comment as to why it allowed the problem to exist for months after it acknowledged it was an issue last August. KrebsOnSecurity says the number of accounts affected may be as high as 37 million, despite Panera disputing that only 10,000 records were exposed.\n\n“Panera takes data security very seriously and this issue is resolved,” the company said in a written statement. “Our investigation is continuing, but there is no evidence of payment card information nor a large number of records being accessed or retrieved.”\n\nSeveral companies have had sizable data breaches in the past year: Orbitz may have exposed information tied to about 880,000 credit cards, OnePlus temporarily shut down credit card payments for its online store after it said up to 40,000 customers were affected by a breach in January, and malware stole Chipotle customer credit card information from restaurants in every state the chain operates in.\n"}</script><link rel="preload" as="image" 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text-blurple"><a class="hover:shadow-underline-inherit" href="/tech">Tech</a><span class="px-6">/</span></li><li class="inline font-polysans-mono text-12 font-medium uppercase tracking-12 text-blurple"><a class="hover:shadow-underline-inherit" href="/cyber-security">Security</a><span class="px-6">/</span></li><li class="inline font-polysans-mono text-12 font-medium uppercase tracking-12 text-blurple"><a class="hover:shadow-underline-inherit" href="/us-world">US & World</a></li></ul><h1 class="mb-28 hidden max-w-[900px] font-polysans text-45 font-bold leading-100 selection:bg-franklin-20 lg:block">Panera Bread leaked customer data on its website for eight months</h1><span class="sticky-nav-trigger"></span><div class="flex flex-col lg:flex-row-reverse lg:justify-end"><div class="flex-col lg:flex lg:ml-40"><div class="mb-24 grow"><h1 class="inline font-polysans text-22 font-bold leading-110 md:text-33 lg:hidden">Panera Bread leaked customer data on its website for eight months</h1></div><div><div class="mb-16 w-[200px] border-t border-gray-bd lg:hidden"></div><div class="mb-2 text-blurple [&>p>span:first-child]:text-gray-13 [&_.duet--article-byline-and]:text-gray-13"><p class="duet--article--article-byline max-w-[550px] font-polysans text-12 leading-120"><span>By</span> <span><span class="duet--article-byline-and"></span> <span class="font-medium"><a class="hover:shadow-underline-inherit" href="/authors/dani-deahl">Dani Deahl</a></span></span></p></div><div class="duet--article--date-and-comments mb-20 inline-block font-polysans text-12 text-gray-5a"><time dateTime="2018-04-03T16:06:29.000Z" class="duet--article--timestamp font-polysans text-12"> Apr 3, 2018, 4:06 PM UTC</time></div><div class="mb-24 flex lg:mb-0 lg:mb-0"><div class="flex"><div><h2 class="sr-only">Share this story</h2><ul class="duet--article--share-buttons flex leading-[0]"><li class="mr-8"><div class="relative flex items-center"><button aria-label="Copy link" class="rounded-full 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https://duet-cdn.vox-cdn.com/thumbor/0x0:3000x2000/2400x1600/filters:focal(1500x1000:1501x1001):format(webp)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg 2400w" src="https://duet-cdn.vox-cdn.com/thumbor/0x0:3000x2000/2400x1600/filters:focal(1500x1000:1501x1001):format(webp)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span><div class="duet--media--caption pt-6 font-polysans-mono text-12 font-light leading-130 tracking-1"> <cite class="duet--article--dangerously-set-cms-markup inline not-italic text-gray-63 dark:text-gray-bd [&>a:hover]:text-gray-63 [&>a:hover]:shadow-underline-black dark:[&>a:hover]:text-gray-bd dark:[&>a:hover]:shadow-underline-gray [&>a]:shadow-underline-gray-63 dark:[&>a]:text-gray-bd dark:[&>a]:shadow-underline-gray">Photo by Joe Raedle/Getty Images</cite></div></figure></div></div></div></div><div class="relative md:mx-auto md:flex md:max-w-container-md lg:max-w-none"><div class="duet--article--article-body-component-container clearfix sm:ml-auto md:ml-100 md:max-w-article-body lg:mx-100"><div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white">Panera Bread issued a statement to Fox News this week saying it resolved a data breach that exposed the personal information of “thousands” of customer records. However, according to <em>KrebsOnSecurity</em>, the company was <a href="https://krebsonsecurity.com/2018/04/panerabread-com-leaks-millions-of-customer-records/">first alerted to the issue</a> by security researcher Dylan Houlihan eight months ago but initially dismissed it as a likely scam.</p></div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white">The breach shows customer data available in plain text and appears to include records for any customer who signed up to order food via Panera’s website, panerabread.com. Revealed information includes individuals’ names, emails, physical addresses, birthdays, and the last four digits of the credit card used.</p></div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white">The formatting, which uses incremental unique identifiers, makes the data easy to scrape. “Panera Bread uses sequential integers for account IDs,” Houlihan told <em>KrebsOnSecurity</em>, “which means that if your goal is to gather as much information as you can instead about someone, you can simply increment through the accounts and collect as much as you’d like, up to and including the entire database.”</p></div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white"><em>KrebsOnSecurity </em>says Houlihan contacted Panera on August 2nd, 2017, and then again to follow up a week later. A shared a message thread between Houlihan and Mike Gustavison, Panera’s director of information security, shows that Panera did eventually validate Houlihan’s findings, saying the company was working on a fix. However, as of yesterday, the website was still leaking data. Houlihan says the flaw continued to exist, and he “check[ed] on it every month or so because I was pissed.”</p></div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white"><em>KrebsOnSecurity</em> spoke with Panera’s chief information officer John Meister yesterday and the company briefly took the website offline. It has since returned, and the data is no longer reachable. However, the company had no comment as to why it allowed the problem to exist for months after it acknowledged it was an issue last August. <em>KrebsOnSecurity </em>says the number of accounts affected may be as high as 37 million, despite Panera disputing that only 10,000 records were exposed.</p></div><div class="duet--article--article-body-component"><p class="duet--article--dangerously-set-cms-markup duet--article--standard-paragraph mb-20 font-fkroman text-18 leading-160 -tracking-1 selection:bg-franklin-20 dark:text-white dark:selection:bg-blurple [&_a:hover]:shadow-highlight-franklin dark:[&_a:hover]:shadow-highlight-blurple [&_a]:shadow-underline-black dark:[&_a]:shadow-underline-white">“Panera takes data security very seriously and this issue is resolved,” the company said in a written statement. “Our investigation is continuing, but there is no evidence of payment card information nor a large number of records being accessed or retrieved.”</p></div><div 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The handheld gaming device is streaming God of War: Ragnarök off a PlayStation 5." loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://duet-cdn.vox-cdn.com/thumbor/0x0:2040x1360/376x376/filters:focal(1020x680:1021x681):format(webp)/cdn.vox-cdn.com/uploads/chorus_asset/file/25184511/111323_PlayStation_Portal_ADiBenedetto_0013.jpg 376w, https://duet-cdn.vox-cdn.com/thumbor/0x0:2040x1360/415x415/filters:focal(1020x680:1021x681):format(webp)/cdn.vox-cdn.com/uploads/chorus_asset/file/25184511/111323_PlayStation_Portal_ADiBenedetto_0013.jpg 415w, https://duet-cdn.vox-cdn.com/thumbor/0x0:2040x1360/480x480/filters:focal(1020x680:1021x681):format(webp)/cdn.vox-cdn.com/uploads/chorus_asset/file/25184511/111323_PlayStation_Portal_ADiBenedetto_0013.jpg 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months","seoHeadline":null,"socialHeadline":null,"promoHeadline":null,"legacyId":16956389,"hasAffiliateLinks":false,"publishDate":"2018-04-03T16:06:29.000Z","originalPublishDate":"2018-04-03T16:06:29.000Z","wordCount":425,"streams":null,"contributors":[],"primaryCampaignGroup":null,"campaignGroups":[],"primaryCommunityGroup":{"slug":"front-page","parentEntryGroup":null,"name":"Front Page","isInternal":false},"primaryPackageGroup":null,"__isEntryRevision":"Entry","body":{"components":[{"__typename":"EntryBodyParagraph","placement":{"id":"vrM2Pf","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"Panera Bread issued a statement to Fox News this week saying it resolved a data breach that exposed the personal information of “thousands” of customer records. However, according to \u003cem\u003eKrebsOnSecurity\u003c/em\u003e, the company was \u003ca href=\"https://krebsonsecurity.com/2018/04/panerabread-com-leaks-millions-of-customer-records/\"\u003efirst alerted to the issue\u003c/a\u003e by security researcher Dylan Houlihan eight months ago but initially dismissed it as a likely scam."},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"OhSrzB","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"The breach shows customer data available in plain text and appears to include records for any customer who signed up to order food via Panera’s website, panerabread.com. Revealed information includes individuals’ names, emails, physical addresses, birthdays, and the last four digits of the credit card used."},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"DyYMjE","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"The formatting, which uses incremental unique identifiers, makes the data easy to scrape. “Panera Bread uses sequential integers for account IDs,” Houlihan told \u003cem\u003eKrebsOnSecurity\u003c/em\u003e, “which means that if your goal is to gather as much information as you can instead about someone, you can simply increment through the accounts and collect as much as you’d like, up to and including the entire database.”"},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"PUtrM0","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"\u003cem\u003eKrebsOnSecurity \u003c/em\u003esays Houlihan contacted Panera on August 2nd, 2017, and then again to follow up a week later. A shared a message thread between Houlihan and Mike Gustavison, Panera’s director of information security, shows that Panera did eventually validate Houlihan’s findings, saying the company was working on a fix. However, as of yesterday, the website was still leaking data. Houlihan says the flaw continued to exist, and he “check[ed] on it every month or so because I was pissed.”"},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"a7OG29","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"\u003cem\u003eKrebsOnSecurity\u003c/em\u003e spoke with Panera’s chief information officer John Meister yesterday and the company briefly took the website offline. It has since returned, and the data is no longer reachable. However, the company had no comment as to why it allowed the problem to exist for months after it acknowledged it was an issue last August. \u003cem\u003eKrebsOnSecurity \u003c/em\u003esays the number of accounts affected may be as high as 37 million, despite Panera disputing that only 10,000 records were exposed."},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"4qfUT8","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"“Panera takes data security very seriously and this issue is resolved,” the company said in a written statement. “Our investigation is continuing, but there is no evidence of payment card information nor a large number of records being accessed or retrieved.”"},"dropcap":false,"endmark":false,"lead":false},{"__typename":"EntryBodyParagraph","placement":{"id":"5f1Af2","alignment":null},"__isEntryBodyComponent":"EntryBodyParagraph","contents":{"html":"Several companies have had sizable data breaches in the past year: \u003ca href=\"https://www.theverge.com/2018/3/20/17144482/orbitz-data-breach-credit-cards\"\u003eOrbitz\u003c/a\u003e may have exposed information tied to about 880,000 credit cards, \u003ca href=\"https://www.theverge.com/2018/1/19/16908990/oneplus-credit-card-security-breach-investigation-40000-affected\"\u003eOnePlus\u003c/a\u003e temporarily shut down credit card payments for its online store after it said up to 40,000 customers were affected by a breach in January, and \u003ca href=\"https://www.theverge.com/2017/5/26/15701776/chipotle-restaurants-hacked-credit-card-malware\"\u003emalware stole Chipotle customer credit card information\u003c/a\u003e from restaurants in every state the chain operates in."},"dropcap":false,"endmark":false,"lead":false}]},"liveCoverageStart":null,"slug":"2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website","layoutTemplate":"STANDARD","seoSchema":[{"@context":"http://schema.org/","@type":"NewsArticle","headline":"Panera Bread leaked customer data on its website for eight months","description":"Panera Bread has resolved a data breach that exposed the personal information of thousands of customer records. However, the company was first alerted to the issue eight months ago.","datePublished":"2018-04-03T16:06:29.000Z","dateModified":"2018-04-03T16:06:29.000Z","thumbnailUrl":"https://cdn.vox-cdn.com/thumbor/-9-_DCqzPmCk0sSFKxv0Ckx3xZ0=/0x0:3000x2000/1400x788/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","author":[{"@type":"Person","name":"Dani Deahl","url":"https://www.theverge.com/authors/dani-deahl"}],"publisher":{"@type":"Organization","name":"The Verge","logo":{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/uploads/chorus_asset/file/24015294/verge_duet_google_news.png","width":250,"height":50}},"image":[{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/-9-_DCqzPmCk0sSFKxv0Ckx3xZ0=/0x0:3000x2000/1400x788/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":788},{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/EHV3tDk6KhRbJWlqUUIx1-fAHus=/0x0:3000x2000/1400x1050/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":1050},{"@type":"ImageObject","url":"https://cdn.vox-cdn.com/thumbor/aHCZg56RvBf5uvOdqDKGPgDMlLQ=/0x0:3000x2000/1400x1400/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","width":1400,"height":1400}],"url":"https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website","articleBody":"Panera Bread issued a statement to Fox News this week saying it resolved a data breach that exposed the personal information of “thousands” of customer records. However, according to KrebsOnSecurity, the company was first alerted to the issue by security researcher Dylan Houlihan eight months ago but initially dismissed it as a likely scam.\n\nThe breach shows customer data available in plain text and appears to include records for any customer who signed up to order food via Panera’s website, panerabread.com. Revealed information includes individuals’ names, emails, physical addresses, birthdays, and the last four digits of the credit card used.\n\nThe formatting, which uses incremental unique identifiers, makes the data easy to scrape. “Panera Bread uses sequential integers for account IDs,” Houlihan told KrebsOnSecurity, “which means that if your goal is to gather as much information as you can instead about someone, you can simply increment through the accounts and collect as much as you’d like, up to and including the entire database.”\n\nKrebsOnSecurity says Houlihan contacted Panera on August 2nd, 2017, and then again to follow up a week later. A shared a message thread between Houlihan and Mike Gustavison, Panera’s director of information security, shows that Panera did eventually validate Houlihan’s findings, saying the company was working on a fix. However, as of yesterday, the website was still leaking data. Houlihan says the flaw continued to exist, and he “check[ed] on it every month or so because I was pissed.”\n\nKrebsOnSecurity spoke with Panera’s chief information officer John Meister yesterday and the company briefly took the website offline. It has since returned, and the data is no longer reachable. However, the company had no comment as to why it allowed the problem to exist for months after it acknowledged it was an issue last August. KrebsOnSecurity says the number of accounts affected may be as high as 37 million, despite Panera disputing that only 10,000 records were exposed.\n\n“Panera takes data security very seriously and this issue is resolved,” the company said in a written statement. “Our investigation is continuing, but there is no evidence of payment card information nor a large number of records being accessed or retrieved.”\n\nSeveral companies have had sizable data breaches in the past year: Orbitz may have exposed information tied to about 880,000 credit cards, OnePlus temporarily shut down credit card payments for its online store after it said up to 40,000 customers were affected by a breach in January, and malware stole Chipotle customer credit card information from restaurants in every state the chain operates in.\n"}],"package":null,"url":"https://www.theverge.com/2018/4/3/17192348/panera-bread-leaked-customer-data-breach-website","commentsClosed":false,"railComponents":[{"__typename":"EntryRailNewsletter","entryRailNewsletter":{"name":"Verge Deals","slug":"deals"}}],"dek":null,"leadImage":{"defaultImageUrl":"https://cdn.vox-cdn.com/thumbor/PXCzxNYY6DE5m1sEQWPF0t3_Ku8=/0x0:3000x2000/1200x628/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg","asset":{"title":"Panera Bread To Acquire Au Bon Pain Bakery Chain","contentType":"image/jpeg"}},"seoDescription":{"plaintext":"Panera Bread has resolved a data breach that exposed the personal information of thousands of customer records. However, the company was first alerted to the issue eight months ago."},"socialDescription":{"plaintext":"It first learned about the issue last August"},"socialImage":null,"shouldUseHTMLNoindex":false,"shouldUseHTMLNofollow":false,"password":null,"additionalContributors":null,"_id":16956389,"leadComponent":{"__typename":"EntryLeadImage","standard":{"hideCredit":false,"asset":{"title":"Panera Bread To Acquire Au Bon Pain Bakery Chain"},"caption":null,"credit":{"html":"Photo by Joe Raedle/Getty Images"},"variantUrl":"https://cdn.vox-cdn.com/thumbor/l9ASVf-AvgjBejvZcpiyaLdnIbQ=/0x0:3000x2000/2000x1333/filters:focal(1500x1000:1501x1001)/cdn.vox-cdn.com/uploads/chorus_asset/file/10576765/871842316.jpg.jpg"}},"liveCoverageEnd":null,"seoArticleBody":"Panera Bread issued a statement to Fox News this week saying it resolved a data breach that exposed the personal information of “thousands” of customer records. However, according to KrebsOnSecurity, the company was first alerted to the issue by security researcher Dylan Houlihan eight months ago but initially dismissed it as a likely scam.\n\nThe breach shows customer data available in plain text and appears to include records for any customer who signed up to order food via Panera’s website, panerabread.com. Revealed information includes individuals’ names, emails, physical addresses, birthdays, and the last four digits of the credit card used.\n\nThe formatting, which uses incremental unique identifiers, makes the data easy to scrape. “Panera Bread uses sequential integers for account IDs,” Houlihan told KrebsOnSecurity, “which means that if your goal is to gather as much information as you can instead about someone, you can simply increment through the accounts and collect as much as you’d like, up to and including the entire database.”\n\nKrebsOnSecurity says Houlihan contacted Panera on August 2nd, 2017, and then again to follow up a week later. A shared a message thread between Houlihan and Mike Gustavison, Panera’s director of information security, shows that Panera did eventually validate Houlihan’s findings, saying the company was working on a fix. However, as of yesterday, the website was still leaking data. Houlihan says the flaw continued to exist, and he “check[ed] on it every month or so because I was pissed.”\n\nKrebsOnSecurity spoke with Panera’s chief information officer John Meister yesterday and the company briefly took the website offline. It has since returned, and the data is no longer reachable. However, the company had no comment as to why it allowed the problem to exist for months after it acknowledged it was an issue last August. KrebsOnSecurity says the number of accounts affected may be as high as 37 million, despite Panera disputing that only 10,000 records were exposed.\n\n“Panera takes data security very seriously and this issue is resolved,” the company said in a written statement. “Our investigation is continuing, but there is no evidence of payment card information nor a large number of records being accessed or retrieved.”\n\nSeveral companies have had sizable data breaches in the past year: Orbitz may have exposed information tied to about 880,000 credit cards, OnePlus temporarily shut down credit card payments for its online store after it said up to 40,000 customers were affected by a breach in January, and malware stole Chipotle customer credit card information from restaurants in every state the chain operates in.\n","stream":null,"visibleNetworkIds":[],"scheduledForExpirationAt":null}}}]},"uid":"Entry:03fd088e-d2ae-40b1-a233-2d6e1e02b15c","mostPopular":[{"author":{"fullName":"Emma Roth"},"publishDate":"2024-11-22T18:28:03","title":"Judge rules SiriusXM’s annoying cancellation process is illegal","url":"https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag","uid":"0"},{"author":{"fullName":"Jay Peters"},"publishDate":"2024-11-23T00:21:36","title":"Elon Musk is directing harassment toward individual federal workers","url":"https://www.theverge.com/2024/11/22/24303594/elon-musk-harassing-federal-workers-x","uid":"1"},{"author":{"fullName":"Andrew J. Hawkins"},"publishDate":"2024-11-22T18:01:36","title":"Baidu’s supercheap robotaxis should scare the hell out of the US","url":"https://www.theverge.com/2024/11/22/24303299/baidu-apollo-go-rt6-robotaxi-unit-economics-waymo","uid":"2"},{"author":{"fullName":"Jennifer Pattison Tuohy"},"publishDate":"2024-11-22T14:03:07","title":"Apple’s first smart display needs to make the smart home just work","url":"https://www.theverge.com/2024/11/22/24302381/apple-smart-display-homepad-smart-home-control","uid":"3"},{"author":{"fullName":"Umar Shakir"},"publishDate":"2024-11-19T17:00:14","title":"Jaguar is now JaGUar","url":"https://www.theverge.com/2024/11/19/24300569/jaguar-rebrand-new-logo-ev","uid":"4"}],"navProps":{"campaignGroup":null,"stickyNav":true,"logoColor":"franklin","lightText":false},"_sentryTraceData":"2a7baf931279484697764e965de77e3c-a06b13dcdc6809f4-0","_sentryBaggage":"sentry-environment=production,sentry-release=eRiIIZjNhI1r-REYnWsjp,sentry-public_key=6547365f9d98454ba8daa58e42013d33,sentry-trace_id=2a7baf931279484697764e965de77e3c"},"__N_SSP":true},"page":"/entry/standard/[uid]","query":{"uid":"Entry:03fd088e-d2ae-40b1-a233-2d6e1e02b15c"},"buildId":"eRiIIZjNhI1r-REYnWsjp","isFallback":false,"gssp":true,"scriptLoader":[{"src":"https://theverge.coral.coralproject.net/assets/js/count.js?v=0","strategy":"lazyOnload","className":"coral-script","defer":true}]}</script></body></html>