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class="hw-gen-page pagetype-help" id="pageid-help"> <div id="header"> <a class="header-logo" href="/"><img title="Cold Spring Harbor Protocols" alt="Cold Spring Harbor Protocols" class="header-logo" width="387" height="83" src="/local/img/journal_logo.gif" /></a> <p id="skip-link"> <a href="#content-block">Skip to main page content</a> </p> <ul class="button-list header-buttons"> <li class="first"><a href="/" title="HOME"><span>HOME</span></a></li> <li><a href="/site/misc/about.xhtml" title="ABOUT"><span>ABOUT</span></a></li> <li><a href="/site/misc/subject.xhtml" title="SUBJECT CATEGORIES"><span>SUBJECT CATEGORIES</span></a></li> <li><a href="/content/by/year" title="ARCHIVE"><span>ARCHIVE</span></a></li> <li><a href="/site/subscriptions/" title="SUBSCRIBE"><span>SUBSCRIBE</span></a></li> <li class="advertise"><a href="/site/misc/Protocols_Media_Kit.pdf" title="ADVERTISE"><span>ADVERTISE</span></a></li> <li><a href="/cgi/feedback" title="FEEDBACK"><span>FEEDBACK</span></a></li> <li 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id="connection">How to Diagnose Connection Problems</h1> <h2 id="connection-problem">What to do if you have trouble connecting to Cold Spring Harbor Protocols </h2> <p> <strong>Please note that our standard maintenance window is Saturday from 8:00 am-10:00 am Pacific time.</strong> During this window each weekend, there is a possibility of an approximately 10 minute long period of unavailability. Cold Spring Harbor Protocols will never be offline for the entire two hour window -- that is simply the time frame for possible maintenance. </p> <ul> <li> 1. If applicable, see if you can reach other web sites in your building (e.g., a server that is located in your building). If you can not, the problem is likely in your machine; otherwise continue to the next step. </li> <li> 2. See if you can reach other internet sites outside of your building. If you can not, the problem is likely in your connection to the internet; otherwise continue to the next step. </li> <li> 3. See if you can reach other west coast US internet sites, such as <a href="http://www.sun.com">http://www.sun.com</a> or <a href="http://www.apple.com">http://www.apple.com</a>. If you can not, the problem may be in the networks in the Silicon Valley (many of which are routed via Stanford University where our servers are located); otherwise continue to the next step. </li> <li> 4. See if you can reach other sites at Stanford, e.g., <a href="http://www.stanford.edu"> http://www.stanford.edu</a>. If you can not, then the problem may be with Stanford's connectivity to the internet; otherwise continue to the next step. </li> <li> 5. See if you can reach non-journal sites at HighWire Press e.g., <a href="http://highwire.stanford.edu">http://highwire.stanford.edu</a>. If you can not, then the problem may be with HighWire Press's connectivity to the internet; otherwise continue to the next step. </li> <li> 6. See if you can reach another journal site at HighWire other than the journal you are currently attempting to access. If you can not, then the problem may be with the journal software or hardware. </li> </ul> <p> <strong>For problems #1-3, contact your local network administrator or your ISP (not Cold Spring Harbor Protocols). </strong> </p> <p> <strong>For problems #4-7, please wait 15 minutes and try again.</strong> </p> </div> <div id="col-2"> <div class="sidebar help-navigation"> <h4>Help Contents</h4> <ol> <li><a href="/help/">Index</a></li> <li><a href="/help/site-information">Site Information</a><ol class="hidden"> <li><a href="/site/misc/about.xhtml">About Cold Spring Harbor Protocols</a></li> <li><a href="/help/site-information/about-our-new-site">Our Site Design</a></li> <li><a href="/help/site-information/viewing-the-site">Viewing the Site</a></li> <li><a href="/help/site-information/browser-recommendations">Browser Recommendations</a></li> </ol> </li> <li><a href="/help/subscriptions">Subscriptions</a><ol class="hidden"> <li><a href="/subscriptions">Manage my Account</a></li> <li><a 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"Phrases"</a></li> <li><a href="/help/features/search/using-wilcard">Using "Wildcards"</a></li> <li><a href="/help/features/search/boolean-logic">Boolean Logic</a></li> <li><a href="/help/features/search/cap-prod">Capitalization and Punctuation</a></li> <li><a href="/help/features/search/stemming">Stemming</a></li> <li><a href="/help/features/search/term-highlight">Search Term Highlighting</a></li> <li><a href="/help/features/search/search-errors">Search Errors</a></li> </ol> </li> </ol> </li> <li><a href="/help/using">Using the Site</a><ol> <li><a href="/help/using/pdf">Downloading and Viewing PDFs</a></li> <li><a href="/site/misc/ifora.xhtml">Information for Authors</a></li> <li><a href="/help/using/connection" class="selected">How to Diagnose Connection Problems</a></li> <li><a href="/help/using/alternate-route">An alternate network route</a></li> </ol> </li> </ol> </div> <ul class="tower-ads"> <li class="no-ad tower_col_2"><span> </span></li> </ul> </div> <div id="col-3"> <div 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