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class="img__f9A7d"/></div></div><div class="featured_resource_tile__text_wrapper__oxXQc"><span data-i2-child="text" class="text__NkKDj text_caption__MZVl5 text_sans__ZZUYU featured_resource_tile__title__T1vhz">The 2025 Customer Service Transformation Report</span><span data-i2-child="text" class="text__NkKDj text_caption__MZVl5 text_sans__ZZUYU featured_resource_tile__description__aBiWE">CS trends as we know them are dead...</span></div></a><a class="featured_resource_tile__qrl4R" href="https://bfy.intercom.com"><div class="featured_resource_tile__image_wrapper__E5EZW"><div data-loaded="false" data-i2-child="img" data-fill="cover" style="--lqip-reveal-step:100ms;--img-reveal-delay:100ms;--img-aspect-ratio:1600 / 749;--img-reveal-duration:0.8s" class="featured_resource_tile__image__sO69b img_root__pA_XT cover__gpOdl slow_transition__aa5F3"><img aria-hidden="true" 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class="nav_item__TGdUC nav_item_hidden__xrDCR"><a class="nav_item_button__IDjRp" href="/watch-demo">Demo</a></li><div class="hamburger_menu__condensed_tray__secondary_ctas__HgDOP"><a class="anchor_text__lbOeY hamburger_menu__condensed_tray__secondary_cta__rxaPE base__W1qOC sans_bold__SzuOR undefined" href="/contact-sales" data-i2-child="anchor-text"><span class="label__oEsP5"><span>Contact sales</span></span></a><a data-i2-child="anchor-text" class="anchor_text__lbOeY hamburger_menu__condensed_tray__secondary_cta__rxaPE base__W1qOC sans_bold__SzuOR undefined" href="https://app.intercom.com/admins/sign_in"><span class="label__oEsP5"><span>Sign in</span></span></a></div></div><div class="hamburger_menu__ctas__rff6_"><a class="hide_cta__XggWe btn__OJSKZ secondary__xrwNg size_base__FqE55" href="/contact-sales" data-i2-child="cta-link"><span class="foreground__FzNcQ">Contact sales</span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a><a class="btn__OJSKZ secondary__xrwNg size_base__FqE55" href="/view-demos" data-i2-child="cta-link"><span class="foreground__FzNcQ">View demo</span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a><a data-i2-child="cta-link" class="btn__OJSKZ primary__tAcqa size_base__FqE55" href="https://app.intercom.com/admins/sign_up"><span class="foreground__FzNcQ">Start free trial</span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a></div></div></div></div></nav><div class="app_header__backdrop__YTl9E"></div></header><main class="bg-cream" style="margin:-1px auto 0 auto;padding:1px 0 0 0"><div class="pricing_container__L8oZ9" style="opacity:0;transform:scale(0.99)"><div class="pricing_container_content__KD3fE"><div class="pricing_header__fJXMM" data-testid="pricing-header"><div class="pricing_header_content__hy0jp"><h1 class="title__Z4t7V">Get the best AI agent and AI-first customer service platform</h1><div class="pricing_card__gpIQa"><div class="content_container__XsLa3"><div class="title_container__g06PG"><p class="title__nVLqA">Fin AI Agent</p><p class="title_description__nb2Ya">The first human-quality AI agent.</p></div><div class="title_container__g06PG"><p class="title_description__nb2Ya">Hire Fin and pay only for resolved customer conversations. <a href="/pricing/fin-roi" class="text-black underline font-semibold">Calculate potential savings</a>.</p><div class="price_container__d1L1O"><p class="price__Xnami">$0.99</p><div class="per_resolution_container__StpeZ"><p class="per_resolution__DpD1M">per resolution</p><button class="button_modal_info_trigger__fPCA2" data-testid="fin-header-card-info-trigger" tabindex="0"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM8.5 15C9.42188 15 10.2839 14.8281 11.0859 14.4844C11.888 14.1406 12.5938 13.6667 13.2031 13.0625C13.8125 12.4531 14.2865 11.7474 14.625 10.9453C14.9688 10.1432 15.1406 9.28125 15.1406 8.35938C15.1406 7.4375 14.9688 6.57552 14.625 5.77344C14.2812 4.97135 13.8047 4.26562 13.1953 3.65625C12.5911 3.04688 11.8854 2.57292 11.0781 2.23438C10.276 1.89062 9.41406 1.71875 8.49219 1.71875C7.57031 1.71875 6.70833 1.89062 5.90625 2.23438C5.10417 2.57292 4.40104 3.04688 3.79688 3.65625C3.19271 4.26562 2.71875 4.97135 2.375 5.77344C2.03646 6.57552 1.86719 7.4375 1.86719 8.35938C1.86719 9.28125 2.03646 10.1432 2.375 10.9453C2.71875 11.7474 3.19271 12.4531 3.79688 13.0625C4.40625 13.6667 5.11198 14.1406 5.91406 14.4844C6.71615 14.8281 7.57812 15 8.5 15ZM7.13281 12.7266C6.97135 12.7266 6.83594 12.6745 6.72656 12.5703C6.61719 12.4661 6.5625 12.3359 6.5625 12.1797C6.5625 12.0234 6.61719 11.8932 6.72656 11.7891C6.83594 11.6849 6.97135 11.6328 7.13281 11.6328H8.10156V8.04688H7.26562C7.10417 8.04688 6.96875 7.99479 6.85938 7.89062C6.75 7.78646 6.69531 7.65625 6.69531 7.5C6.69531 7.34375 6.75 7.21354 6.85938 7.10938C6.96875 7.00521 7.10417 6.95312 7.26562 6.95312H8.73438C8.93229 6.95312 9.08333 7.01823 9.1875 7.14844C9.29167 7.27344 9.34375 7.44271 9.34375 7.65625V11.6328H10.3125C10.474 11.6328 10.6094 11.6849 10.7188 11.7891C10.8281 11.8932 10.8828 12.0234 10.8828 12.1797C10.8828 12.3359 10.8281 12.4661 10.7188 12.5703C10.6094 12.6745 10.474 12.7266 10.3125 12.7266H7.13281ZM8.42969 5.64844C8.14844 5.64844 7.90885 5.54948 7.71094 5.35156C7.51302 5.15365 7.41406 4.91406 7.41406 4.63281C7.41406 4.34635 7.51302 4.10417 7.71094 3.90625C7.90885 3.70833 8.14844 3.60938 8.42969 3.60938C8.71615 3.60938 8.95573 3.70833 9.14844 3.90625C9.34635 4.10417 9.44531 4.34635 9.44531 4.63281C9.44531 4.91406 9.34635 5.15365 9.14844 5.35156C8.95573 5.54948 8.71615 5.64844 8.42969 5.64844Z" fill="currentColor"></path></svg></button></div></div></div></div><div class="features_container__Jb2zN"><p class="features_title__A6aAP">FEATURES INCLUDE</p><div class="features_list__ptE7r"><div class="feature_item__Jx_Oi"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="whitespace-nowrap">Set up in under an hour</p></div><div class="feature_item__Jx_Oi"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="whitespace-nowrap">Answers via email, chat, SMS, and social</p></div><div class="feature_item__Jx_Oi"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="whitespace-nowrap">Learns from your support content instantly </p></div><div class="feature_item__Jx_Oi"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="whitespace-nowrap">Customizable tone and answer length</p></div><div class="feature_item__Jx_Oi"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="whitespace-nowrap">Transfers to agents directly in Inbox</p></div></div></div></div><div class="platform_toggle_container__ixhU8"><h3 class="switcher_title__bjPI8">Fin works seamlessly with:</h3><div role="group" dir="ltr" class="toggle_group__cE4we undefined white__kIhiI undefined toggle_group_override__jOVLX" data-testid="platform-toggle" data-i2-child="toggle-group" tabindex="-1" style="outline:none"><button type="button" data-state="on" role="radio" aria-checked="true" class="toggle_group__item__M9r14 undefined white__kIhiI" tabindex="-1" data-radix-collection-item=""><span>Intercom's AI-first platform</span></button><button type="button" data-state="off" role="radio" aria-checked="false" class="toggle_group__item__M9r14 undefined white__kIhiI" tabindex="-1" data-radix-collection-item=""><strong>Your existing platform</strong></button></div></div></div></div><div class="pricing_platform_content__bUcii" style="opacity:0;transform:scale(0.99)"><div><div class="pricing_card_container__wiPNC" data-testid="pricing-card-container"><div class="billing_period_selector_container__AojmG"><div role="button" tabindex="0" class="billing_selector_container__iAYhF"><div data-i2-child="switch" data-testid="billing-period-selector-switch" class="switch_wrapper__GfvEa"><button type="button" role="switch" aria-checked="true" data-state="checked" value="on" class="switch_root__iRfE5" data-testid="input_billing-period-selector-switch" data-i2-child="input" id="billing-period-selector-switch"><span data-state="checked" data-i2-child="thumb" class="switch_thumb__qurT2"></span></button><input type="checkbox" aria-hidden="true" style="transform:translateX(-100%);position:absolute;pointer-events:none;opacity:0;margin:0" tabindex="-1" checked="" value="on"/></div><span class="billing_selector_text__ivd1h">Billed annually</span></div></div><div class="cards_container__SHyJu"><div class="pricing_card__EQdcI" data-testid="pricing-card-essential"><div><div class="title_container__IwK4a"><span class="title__hwSr5">Essential plan</span></div><div class="price_container__QMC7P" data-testid="price-essential"><span class="price__GiJPo">$29</span><span class="price_suffix__vw1jm">per seat/mo, billed annually</span></div><div class="text_container__Tf7wl"><span class="text__JZDA3">The customer support plan for individuals, startups, and small businesses.</span></div><div class="pricing_card_cta_container__ys6HF"><a data-testid="start-a-free-trial-essential" data-i2-child="cta-link" class="btn__OJSKZ primary__tAcqa size_sm__jMr_n" href="https://app.intercom.com/admins/sign_up?solution_id=28"><span class="foreground__FzNcQ"><div class="cta_link_text__JfUwc">Free 14 day trial</div></span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a></div></div><div class="features_container__OEz1o"><div class="features_title_row__Xdlcz"><span class="features_title__IMZmW">Key features include:</span></div><div class="features_list__nOug7"><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Fin AI agent • $0.99 per resolution</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 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4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Messenger</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Shared inbox and ticketing system</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Pre-built reports</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Public help center</p></span></div></div></div><div class="pricing_card__EQdcI" data-testid="pricing-card-advanced"><div><div class="title_container__IwK4a"><span class="title__hwSr5">Advanced plan</span><div data-i2-child="badge" class="badge__UtuQ3 badge__e7l72 pill__opPf7 light-orange__VkSxs undefined with_dot__oYkWd">Recommended</div></div><div class="price_container__QMC7P" data-testid="price-advanced"><span class="price__GiJPo">$85</span><span class="price_suffix__vw1jm">per seat/mo, billed annually</span></div><div class="text_container__Tf7wl"><span class="text__JZDA3">Powerful automation tools and AI features for growing support teams.</span></div><div class="pricing_card_cta_container__ys6HF"><a data-testid="start-a-free-trial-advanced" data-i2-child="cta-link" class="btn__OJSKZ primary__tAcqa size_sm__jMr_n" href="https://app.intercom.com/admins/sign_up?solution_id=29"><span class="foreground__FzNcQ"><div class="cta_link_text__JfUwc">Free 14 day trial</div></span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a><button data-testid="get-a-demo-advanced" data-i2-child="cta-button" class="btn__OJSKZ secondary__xrwNg size_sm__jMr_n"><span class="foreground__FzNcQ"><div class="cta_btn_text__WyIe8">Get a demo</div></span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></button></div></div><div class="features_container__OEz1o"><div class="features_title_row__Xdlcz"><span class="features_title__IMZmW">Every Essential feature, plus:</span></div><div class="features_list__nOug7"><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Multiple team inboxes</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Workflows automation builder </p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Round robin assignment</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Private and multilingual help center</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Includes 20 free Lite seats</p></span></div></div></div><div class="pricing_card__EQdcI" data-testid="pricing-card-expert"><div><div class="title_container__IwK4a"><span class="title__hwSr5">Expert plan</span></div><div class="price_container__QMC7P" data-testid="price-expert"><span class="price__GiJPo">$132</span><span class="price_suffix__vw1jm">per seat/mo, billed annually</span></div><div class="text_container__Tf7wl"><span class="text__JZDA3">Collaboration, security, and multibrand features for large support teams.</span></div><div class="pricing_card_cta_container__ys6HF"><a data-testid="start-a-free-trial-expert" data-i2-child="cta-link" class="btn__OJSKZ primary__tAcqa size_sm__jMr_n" href="https://app.intercom.com/admins/sign_up?solution_id=30"><span class="foreground__FzNcQ"><div class="cta_link_text__JfUwc">Free 14 day trial</div></span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a><button data-testid="get-a-demo-expert" data-i2-child="cta-button" class="btn__OJSKZ secondary__xrwNg size_sm__jMr_n"><span class="foreground__FzNcQ"><div class="cta_btn_text__WyIe8">Get a demo</div></span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></button></div></div><div class="features_container__OEz1o"><div class="features_title_row__Xdlcz"><span class="features_title__IMZmW">Every Advanced feature, plus:</span></div><div class="features_list__nOug7"><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">SSO & identity management</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">HIPAA support</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Service level agreements (SLAs)</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Multibrand messenger and help center</p></span><span class="feature_item__EooXb"><svg aria-hidden="true" width="17" height="17" viewBox="0 0 17 17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8.5 16.3281C7.41146 16.3281 6.38542 16.1198 5.42188 15.7031C4.46354 15.2865 3.61719 14.7109 2.88281 13.9766C2.14844 13.2422 1.57292 12.3958 1.15625 11.4375C0.739583 10.474 0.53125 9.44792 0.53125 8.35938C0.53125 7.27083 0.739583 6.2474 1.15625 5.28906C1.57292 4.32552 2.14583 3.47656 2.875 2.74219C3.60938 2.00781 4.45573 1.43229 5.41406 1.01562C6.3776 0.598958 7.40365 0.390625 8.49219 0.390625C9.58073 0.390625 10.6068 0.598958 11.5703 1.01562C12.5339 1.43229 13.3828 2.00781 14.1172 2.74219C14.8516 3.47656 15.4271 4.32552 15.8438 5.28906C16.2604 6.2474 16.4688 7.27083 16.4688 8.35938C16.4688 9.44792 16.2604 10.474 15.8438 11.4375C15.4271 12.3958 14.8516 13.2422 14.1172 13.9766C13.3828 14.7109 12.5339 15.2865 11.5703 15.7031C10.612 16.1198 9.58854 16.3281 8.5 16.3281ZM7.625 12.1719C7.76042 12.1719 7.88281 12.1406 7.99219 12.0781C8.10156 12.0156 8.19792 11.9219 8.28125 11.7969L11.9531 6.00781C12 5.92969 12.0443 5.84635 12.0859 5.75781C12.1276 5.66927 12.1484 5.58073 12.1484 5.49219C12.1484 5.3099 12.0807 5.16667 11.9453 5.0625C11.8099 4.95312 11.6589 4.89844 11.4922 4.89844C11.263 4.89844 11.0755 5.01823 10.9297 5.25781L7.59375 10.6172L6.00781 8.57031C5.90885 8.4401 5.8125 8.35156 5.71875 8.30469C5.63021 8.25781 5.52865 8.23438 5.41406 8.23438C5.23698 8.23438 5.08854 8.29948 4.96875 8.42969C4.84896 8.55469 4.78906 8.70573 4.78906 8.88281C4.78906 8.97135 4.80469 9.0599 4.83594 9.14844C4.8724 9.23177 4.91927 9.3125 4.97656 9.39062L6.9375 11.7969C7.04167 11.9323 7.14844 12.0286 7.25781 12.0859C7.36719 12.1432 7.48958 12.1719 7.625 12.1719Z" fill="var(--color-orange)"></path></svg><p class="feature_text__SGOwd" data-tooltip-trigger="true" tabindex="0" data-state="closed">Includes 50 free Lite seats</p></span></div></div></div></div></div><div class="container__wtpMx"><div class="description__yeK1Z"><p class="mt-[3px] ml-[-4px]">Every plan includes free, unlimited live-chat, support email, in-app chats, banners, and tooltips.</p><p>Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.</p></div><div class="overlay_buttons__VYwB4"><button data-testid="overlay-button-features" data-i2-child="button-text" class="anchor_text__lbOeY buttonText__SkBK3 !font-bold sm__RWxU7 inherit__UAZj0 undefined underline__NLL5Y bold__QWxDb"><div class="label__oEsP5"><div>View all features</div></div></button><div class="dot__lJhXL" style="background-image:url(/_next/static/media/dot.08cea138.png)"></div><button data-testid="overlay-button-channels" data-i2-child="button-text" class="anchor_text__lbOeY buttonText__SkBK3 !font-bold sm__RWxU7 inherit__UAZj0 undefined underline__NLL5Y bold__QWxDb"><div class="label__oEsP5"><div>View channels pricing</div></div></button></div></div><div class="container__MpQi9"><div><div class="title_container__XLzCL"><div class="dot__nBz8z" style="background-image:url(/_next/static/media/dot.d0bda0c7.png)"></div><p class="title__NrRYx">Add-ons</p></div><p class="description__iC1k7">Included in your free trial. Add or remove anytime. </p></div><div class="add_ons_cards_container__lyv1_"><div class="card_container__BvJpv"><div><p class="title__OTnR2">Proactive Support Plus</p><p class="description__hevgI">Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.</p></div><div class="footer_container__P1qz7" data-testid="price-proactive_support-addon"><div class="price_container__A1nPY"><div class="price_value_wrapper__Pfbbx"><p class="price_value__gTQt8">$99</p><p class="price_label__xSlGC">/mo</p></div><div class="price_label_container__yNJW1"><p class="usage__qqyZs">Includes 500 Messages Sent/mo</p><a data-i2-child="anchor-text" class="anchor_text__lbOeY sm__RWxU7 inherit__UAZj0 undefined bold__QWxDb" href="https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on" target="_blank" rel="noopener noreferrer"><span class="label__oEsP5"><span>Learn more</span></span></a></div></div></div></div><div class="card_container__BvJpv"><div><p class="title__OTnR2">Copilot</p><p class="description__hevgI">Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.</p></div><div class="footer_container__P1qz7" data-testid="price-fin_resolution-addon"><div class="price_container__A1nPY"><div class="price_value_wrapper__Pfbbx"><p class="price_value__gTQt8">$29</p><p class="price_label__xSlGC">per agent/mo, billed annually</p></div><div class="price_label_container__yNJW1"><p class="usage__qqyZs">Unlimited usage</p><a data-i2-child="anchor-text" class="anchor_text__lbOeY sm__RWxU7 inherit__UAZj0 undefined bold__QWxDb" href="https://www.intercom.com/help/en/articles/9121384-fin-ai-copilot-included-and-unlimited-usage" target="_blank" rel="noopener noreferrer"><span class="label__oEsP5"><span>Learn more</span></span></a></div></div></div></div></div></div><section class="banner__mcEbg"><div data-size="base" class="container__Etr3H section_intro_container__vVLnJ base__P6pmh gutter__ieBWF"><div><div data-i2-child="section-intro" class="scroll-mt-6 section_intro__uM4XO section_intro__DoSSU undefined left__IukXY" id="get-a-90-discount-with-intercom-for-startups" data-i2="product nav"><h2 data-i2-child="title" class="display__Ajr5Q display_sans__Vs4Xa display_h3__efGt7 display_bold__zXv_X title__jBRjC">Get a 90% discount with Intercom for startups</h2><p class="text__NkKDj text_base__tOPeL text_serif__k5JmF subtitle__I6B63" data-i2-child="subtitle">Maximize efficiency and savings while starting more valuable conversations with your customers.</p><div class="cta_container__CiqDv" data-i2-child="cta_container"><a class="btn__OJSKZ primary__tAcqa size_base__FqE55" href="/early-stage" data-i2-child="cta-link"><span class="foreground__FzNcQ">Apply now</span><div class="background_wrapper__DaV4c"><span class="background__Tz1lV"></span></div></a></div></div></div><div data-loaded="false" data-i2-child="img" data-fill="none" style="--lqip-reveal-step:100ms;--img-reveal-delay:0ms;--img-aspect-ratio:1280 / 855;--img-reveal-duration:0.8s" class="section_intro_img__Zd9Ks img_root__pA_XT undefined no_lqip__df9Xp slow_transition__aa5F3"><img alt="" width="1280" height="855" loading="lazy" class="img__f9A7d"/></div></div></section></div></div></div></div><div class="testimonial_background__am99h"><div class="testimonial_container__nitkJ" data-testid="testimonials-carousel"><div class="testimonial_container_content__zZb06"><div class="title__yjwS7">Thousands of businesses have already seen transformational results </div><div class="carousel_wrapper__W5xHx"><div class="embla_viewport__YTzr0"><div class="embla__container__vcKCD"><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-0"><div class="card_item__PExII rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class=""><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Synthesia</span></div><p class="quote_text__ihbN9">Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%.</p></div></blockquote></div></div><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-1"><div class="card_item_stat__ouPu4 rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class="border-b border-b-current/30 pb-1 mb-1"><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Sharesies</span></div><p class="display_heading__omAkX">70%</p><p class="display_subheading__p4AA3">Resolution rate with Fin</p></div><div class="flex gap-0-75"><div class="flex-1"><p data-i2-child="text" class="text__NkKDj text_xs__nGeVx text_sans__ZZUYU"><span class="name__JM2Um">Ruby Picton</span><cite class="name_subtitle__A2vsT block">Investor Care Lead</cite></p></div></div></blockquote></div></div><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-2"><div class="card_item__PExII rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class="border-b border-b-current/30 pb-1 mb-1"><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Robin</span></div><p class="quote_text__ihbN9">The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!</p></div><div class="flex gap-0-75"><div class="flex-1"><p data-i2-child="text" class="text__NkKDj text_xs__nGeVx text_sans__ZZUYU"><span class="name__JM2Um">Ben Peak</span><cite class="name_subtitle__A2vsT block">Director, Technical Support</cite></p></div></div></blockquote></div></div><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-3"><div class="card_item_stat__ouPu4 rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class="border-b border-b-current/30 pb-1 mb-1"><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Dental Intelligence</span></div><p class="display_heading__omAkX">97%</p><p class="display_subheading__p4AA3">Fin CSAT Score</p></div><div class="flex gap-0-75"><div class="flex-1"><p data-i2-child="text" class="text__NkKDj text_xs__nGeVx text_sans__ZZUYU"><span class="name__JM2Um">Sam Miller</span><cite class="name_subtitle__A2vsT block">Customer Support Operations Manager</cite></p></div></div></blockquote></div></div><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-4"><div class="card_item__PExII rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class="border-b border-b-current/30 pb-1 mb-1"><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Linktree</span></div><p class="quote_text__ihbN9">Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.</p></div><div class="flex gap-0-75"><div class="flex-1"><p data-i2-child="text" class="text__NkKDj text_xs__nGeVx text_sans__ZZUYU"><span class="name__JM2Um">Dane Burgess</span><cite class="name_subtitle__A2vsT block">Customer Support Director</cite></p></div></div></blockquote></div></div><div class="embla__slide__aCiqp" data-testid="testimonials-carousel-card-5"><div class="card_item_stat__ouPu4 rounded border-white/20 text-white bg-black border border-current/20 p-0-75 md:p-1 z-[10] will-change-transform backdrop-blur-[3px]"><blockquote><div class="border-b border-b-current/30 pb-1 mb-1"><div class="flex w-full items-center gap-0-5"><span class="block size-0-5 bg-orange translate-y-[-1px]"></span><span data-i2-child="text" class="text__NkKDj text_base__tOPeL text_dm_mono__A_YkO !text-xs uppercase tracking-[0.075rem] text-current/80">Culture Amp</span></div><p class="display_heading__omAkX">95%</p><p class="display_subheading__p4AA3">Global CSAT Score</p></div><div class="flex gap-0-75"><div class="flex-1"><p data-i2-child="text" class="text__NkKDj text_xs__nGeVx text_sans__ZZUYU"><span class="name__JM2Um">Jared Ellis</span><cite class="name_subtitle__A2vsT block">Global Director for Product Support</cite></p></div></div></blockquote></div></div></div></div><div class="embla__buttons__lDtIF"><button class="button__inline__En7kj" disabled="" data-testid="testimonials-carousel-prev-button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"><path d="M15.4238 8.70328L15.4238 7.28906L1.28169 7.28906L1.28169 8.70328L15.4238 8.70328Z" fill="white"></path><path d="M1.5 9L9 1.5L8 0.5L0.5 8L1.5 9Z" fill="white"></path><path d="M8 15.5L9 14.5L1.5 7L0.500001 8L8 15.5Z" fill="white"></path></svg></button><button class="button__inline__En7kj" disabled="" data-testid="testimonials-carousel-next-button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"><path d="M0.576172 7.28891L0.576172 8.70312L14.7183 8.70312L14.7183 7.28891L0.576172 7.28891Z" fill="white"></path><path d="M14.5 7L7 14.5L8 15.5L15.5 8L14.5 7Z" fill="white"></path><path d="M8 0.5L7 1.5L14.5 9L15.5 8L8 0.5Z" fill="white"></path></svg></button></div></div></div></div></div><section data-i2-child="faqs" class="faqs_section__CnxRP"><div data-i2-child="section-intro" class="scroll-mt-6 section_intro__uM4XO faqs_section_intro__vRQOa section_intro_override__UppqV undefined" id="your-questions-answered" data-i2="product nav"><h2 data-i2-child="title" class="display__Ajr5Q display_serif__zv1mH display_h3__efGt7 display_bold__zXv_X title__jBRjC">Your questions, answered</h2></div><article class="faqs__REiGk article_faqs_override__Iab0S"><div class="faqs_trigger_list__sJn0z"><div><button type="button" id="trigger-1gH6g8dKMZB3InFdVR6Ya4" role="button" aria-expanded="true" tabindex="0" aria-controls="panel-1gH6g8dKMZB3InFdVR6Ya4" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ trigger_active__m0cPu"><span>How does Intercom pricing work?</span></button><div role="region" aria-labelledby="trigger-1gH6g8dKMZB3InFdVR6Ya4" data-open="true" id="panel-1gH6g8dKMZB3InFdVR6Ya4" aria-hidden="false" class="faqs_accordion_panel_content__TIsnH undefined" style="background-color:var(--color-teal-lightest)"><div class="faqs_content__ytbrW"><p>Pricing depends on whether you’re purchasing our customer service platform with Fin AI Agent, or Fin for Zendesk or Salesforce.</p> <h2>Pricing for Fin AI Agent on Intercom:</h2> <p>Resolution-based pricing: You’ll only pay $0.99 per resolution.</p> <p>You'll need at least one seat from one of our three plans (Essential, Advanced or Expert) to start using Fin on Intercom.</p> <h2>Pricing for Intercom's customer service platform:</h2> <p>When purchasing Intercom’s customer service platform, you’ll choose from three plans: Essential, Advanced, or Expert. The plan you choose determines your seat price. You’ll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate.</p> <p>You can learn more about Seat types <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8205716-seats"><span class="label__oEsP5"><span>here</span></span></a>.</p> <p><strong>All our plans include access to:</strong></p> <p>Fin AI Agent: $0.99 per resolution—pay only for resolved customer conversations.</p> <p>Messaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061703-usage-based-channels"><span class="label__oEsP5"><span>here</span></span></a>.</p> <h2>Pricing for Fin on Zendesk or Salesforce</h2> <p>Resolution-based pricing: You’ll only pay $0.99 per resolution.</p> <p>No extra fees: There are no additional costs—no integration fees, setup fees, or platform charges.</p></div></div></div><div><button type="button" id="trigger-4EjMuXHaLQrsZUN3nGio6v" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-4EjMuXHaLQrsZUN3nGio6v" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>How does pricing for Fin for Zendesk or Fin for Salesforce work?</span></button><div role="region" aria-labelledby="trigger-4EjMuXHaLQrsZUN3nGio6v" data-open="false" id="panel-4EjMuXHaLQrsZUN3nGio6v" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-pink-lightest)"><div class="faqs_content__ytbrW"><p>We have adopted a Base Fee + Inclusions model to strike a balance between affordability and sustainability:</p> <ul> <li><strong>$49/month</strong> – Includes 50 AI resolutions.</li> <li><strong>$0.99 per additional resolution</strong>.</li> <li><strong>Unlimited teammates</strong> – No additional seat costs.</li> </ul> <p>Resolutions are reset after each month and will not be carried over. There are no additional costs, such as integration fees, setup fees, or platform charges.</p> <p><a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://fin.ai/help/en/articles/10672156-fin-for-salesforce-zendesk-pricing"><span class="label__oEsP5"><span>Learn more about resolution pricing.</span></span></a></p></div></div></div><div><button type="button" id="trigger-2r3enmVSPb8TfrKhhXPMPj" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-2r3enmVSPb8TfrKhhXPMPj" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>How does the free trial work?</span></button><div role="region" aria-labelledby="trigger-2r3enmVSPb8TfrKhhXPMPj" data-open="false" id="panel-2r3enmVSPb8TfrKhhXPMPj" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-yellow-lightest)"><div class="faqs_content__ytbrW"><p>Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features available in the Essential, Advanced, and Expert plans, as well as Proactive Support Plus, Fin AI Agent, and Copilot. This allows you to experience the full range of features included in your chosen plan.</p> <p><strong>Note:</strong> The free trial is designed for our AI-first customer service platform and its features. If you’re interested in using Fin for Zendesk or Salesforce, our sales team will work closely with you to ensure it’s the right fit for your needs.</p> <p>After the free trial period, just add your credit card details to continue using Intercom.</p></div></div></div><div><button type="button" id="trigger-01nVJaeFeuVGBbhSGumUfM" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-01nVJaeFeuVGBbhSGumUfM" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What is Fin AI Agent?</span></button><div role="region" aria-labelledby="trigger-01nVJaeFeuVGBbhSGumUfM" data-open="false" id="panel-01nVJaeFeuVGBbhSGumUfM" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-green-lightest)"><div class="faqs_content__ytbrW"><p>Fin AI Agent is an advanced AI assistant that provides fast, accurate answers to customers 24/7 via live chat and email. It’s the first AI agent to deliver human-quality customer service, capable of handling frontline support and improving over time—just like the best human agents.</p> <p>Powered by Intercom’s patented AI Engine™, Fin balances high resolution rates with industry-low errors, helping your team scale support efficiently while focusing on more impactful work.</p> <p>All Intercom plans include access to Fin, and pricing is simple: $0.99 per resolution.</p> <p>Learn more about Fin <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/fin?redirect_from=/support-for-customers/ai-agent"><span class="label__oEsP5"><span>here</span></span></a>.</p></div></div></div><div><button type="button" id="trigger-51hf7cIX8Ww28f3WyXVcNl" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-51hf7cIX8Ww28f3WyXVcNl" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What payment methods does Intercom accept?</span></button><div role="region" aria-labelledby="trigger-51hf7cIX8Ww28f3WyXVcNl" data-open="false" id="panel-51hf7cIX8Ww28f3WyXVcNl" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-blue-lightest)"><div class="faqs_content__ytbrW"><p>For customers who sign up and pay online, we accept all major credit cards. To pay via ACH or wire, please contact our sales team.</p> <p>Please note: Intercom is billed in United States Dollars (USD) only.</p></div></div></div><div><button type="button" id="trigger-17LmxlWH11VdVFaNqZS1w9" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-17LmxlWH11VdVFaNqZS1w9" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>Can I pay in my local currency?</span></button><div role="region" aria-labelledby="trigger-17LmxlWH11VdVFaNqZS1w9" data-open="false" id="panel-17LmxlWH11VdVFaNqZS1w9" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-orange-lightest)"><div class="faqs_content__ytbrW"><p>Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies.</p></div></div></div><div><button type="button" id="trigger-1GoduecFX29KdYebG70knM" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-1GoduecFX29KdYebG70knM" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What is Copilot?</span></button><div role="region" aria-labelledby="trigger-1GoduecFX29KdYebG70knM" data-open="false" id="panel-1GoduecFX29KdYebG70knM" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-teal-lightest)"><div class="faqs_content__ytbrW"><p>Copilot is an AI-powered assistant in the Intercom inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.</p> <p>Every Intercom plan includes limited usage (up to 10 conversations or tickets per teammate per month), which resets monthly. For unlimited usage, you can add Copilot to any Full Seat for $35 per seat per month (subject to the Additional Product Terms for AI Products).</p> <p>Learn more about Copilot <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/support-for-agents/ai-copilot"><span class="label__oEsP5"><span>here</span></span></a>.</p></div></div></div><div><button type="button" id="trigger-MZ0tyY9HSyFhLEoY9XEKs" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-MZ0tyY9HSyFhLEoY9XEKs" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What is Proactive Support Plus?</span></button><div role="region" aria-labelledby="trigger-MZ0tyY9HSyFhLEoY9XEKs" data-open="false" id="panel-MZ0tyY9HSyFhLEoY9XEKs" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-pink-lightest)"><div class="faqs_content__ytbrW"><p>Proactive Support Plus is an optional add-on available for any Intercom plan (Essential, Advanced, or Expert).</p> <p>It unlocks advanced capabilities like product tours, surveys, in-app posts, mobile push, and mobile carousels. The add-on is priced at $99 per month, which includes 500 messages sent each month. If you exceed 500 messages in a month, additional charges will apply based on the <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on#h_45c5377e15"><span class="label__oEsP5"><span>"Messages Sent"</span></span></a> metric.</p> <p>You can add Proactive Support Plus to your plan at any time unless you are on a contract, in which case you’ll need to contact your Account Manager.</p> <p>Learn more about Proactive Support Plus <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on"><span class="label__oEsP5"><span>here</span></span></a>.</p></div></div></div><div><button type="button" id="trigger-2QqTGVb2EOYnXdbBnafJHW" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-2QqTGVb2EOYnXdbBnafJHW" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>Are there any additional usage charges?</span></button><div role="region" aria-labelledby="trigger-2QqTGVb2EOYnXdbBnafJHW" data-open="false" id="panel-2QqTGVb2EOYnXdbBnafJHW" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-yellow-lightest)"><div class="faqs_content__ytbrW"><p>In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:</p> <h2>WhatsApp:</h2> <p>WhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_13e2dcaf16"><span class="label__oEsP5"><span>Learn more about WhatsApp pricing</span></span></a></p> <h2>SMS:</h2> <p>SMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_ee3403f06b"><span class="label__oEsP5"><span>Learn more about SMS pricing</span></span></a></p> <h2>Emails and Email Campaigns:</h2> <p>Emails sent from the Inbox have no additional charge. Inbound emails from your customers and responses to those emails are included in your plan, with no additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_6fdc658267"><span class="label__oEsP5"><span>Learn more about Email pricing </span></span></a></p> <h2>Fin Resolutions:</h2> <p>Fin AI Agent usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8205718-fin-resolutions-and-custom-answers"><span class="label__oEsP5"><span>Learn more about Fin AI Agent pricing</span></span></a></p> <h2>Proactive Support Plus & Messages Sent:</h2> <p>Purchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 500 Messages Sent every month (see below for how ‘Messages Sent’ is calculated). Any messages sent above 500 per month are at an additional cost and charged per ‘Message Sent.’ <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061648-proactive-support-plus"><span class="label__oEsP5"><span>Learn more about Proactive Support Plus</span></span></a></p></div></div></div><div><button type="button" id="trigger-5NFMHlmxELMKi1x4uFkaR7" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-5NFMHlmxELMKi1x4uFkaR7" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>How can I change my plan or number of seats?</span></button><div role="region" aria-labelledby="trigger-5NFMHlmxELMKi1x4uFkaR7" data-open="false" id="panel-5NFMHlmxELMKi1x4uFkaR7" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-green-lightest)"><div class="faqs_content__ytbrW"><p>You can easily upgrade or downgrade between the Essential, Advanced or Expert plans, and add or remove the Proactive Support Plus add-on at any time.</p> <p>Customers on annual plans can upgrade and manage seats at any time. Downgrades will be processed at renewal.</p> <p>To add seats, simply head to ‘Settings’ > ‘Teammates’ to add or remove seats. If you have the Advanced or Expert plan, you can also swap a teammate's full Seat for a free Lite Seat. To change your plan, simply head to ‘Billing’ > ‘Subscriptions’.</p> <p><a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8344189-how-to-upgrade-or-downgrade-from-a-plan"><span class="label__oEsP5"><span>Learn more about changing or canceling your plans</span></span></a></p></div></div></div><div><button type="button" id="trigger-6WKnFuQuOTzSysZSozJoPq" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-6WKnFuQuOTzSysZSozJoPq" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What’s the difference between a Full and a Lite seat? </span></button><div role="region" aria-labelledby="trigger-6WKnFuQuOTzSysZSozJoPq" data-open="false" id="panel-6WKnFuQuOTzSysZSozJoPq" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-blue-lightest)"><div class="faqs_content__ytbrW"><p>A Full seat provides full access to all Intercom capabilities contained within your chosen plan. Generally speaking, teammates who need to communicate with customers or use core features will need a Full seat.</p> <p>A Lite seat provides limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.</p> <p>You can learn more about Seat types <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8205716-seats"><span class="label__oEsP5"><span>here</span></span></a>.</p></div></div></div><div><button type="button" id="trigger-61WtJXUAmh7MzOTKFnlhfl" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-61WtJXUAmh7MzOTKFnlhfl" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>How do I change my Intercom plan or number of seats?</span></button><div role="region" aria-labelledby="trigger-61WtJXUAmh7MzOTKFnlhfl" data-open="false" id="panel-61WtJXUAmh7MzOTKFnlhfl" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-orange-lightest)"><div class="faqs_content__ytbrW"><p>Our plans are designed to give you flexibility and control, allowing you to scale your customer service as your needs evolve.</p> <p>You can easily upgrade or downgrade between the Essential, Advanced, or Expert plans, and add or remove seats as your team changes. Customers on annual plans can upgrade and manage seats at any time, while downgrades will take effect at renewal.</p> <p><strong>Managing Seats</strong></p> <ul> <li>To add or remove seats, go to Settings > Teammates in your Intercom workspace</li> <li>On the Advanced or Expert plans, you can also swap a teammate's Full seat for a free Lite seat. You can learn more about seat types <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8205716-seats"><span class="label__oEsP5"><span>here</span></span></a>.</li> </ul> <p><strong>Changing plans</strong></p> <ul> <li>To change your plan, go to Billing > Subscriptions in your Intercom workspace.</li> <li>You can adjust your plan or add/remove features like the Proactive Support Plus add-on at any time.</li> </ul> <p>For more details, review our <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-intercom-subscription"><span class="label__oEsP5"><span>guide</span></span></a> on managing your Intercom subscription.</p></div></div></div><div><button type="button" id="trigger-6ltx8jVWXBLiqchHvSKJbp" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-6ltx8jVWXBLiqchHvSKJbp" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>How is ‘Messages Sent’ calculated?</span></button><div role="region" aria-labelledby="trigger-6ltx8jVWXBLiqchHvSKJbp" data-open="false" id="panel-6ltx8jVWXBLiqchHvSKJbp" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-teal-lightest)"><div class="faqs_content__ytbrW"><p>‘Messages Sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.</p> <p>‘Messages Sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.</p> <p>The baseline monthly fee for ‘Proactive Support Plus’ includes 500 Messages Sent every month. Usage above this amount will be charged per unit (see additional usage question above).</p> <p>For example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘Messages Sent’ total for that billing month would be 4000. Since the first 500 ‘Messages Sent’ are included each billing month, they are free. Only the additional 3500 Messages Sent’ would be billed as an additional charge.</p> <p><a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061648-proactive-support-plus#h_45c5377e15"><span class="label__oEsP5"><span>Learn more about ‘Messages Sent’</span></span></a></p></div></div></div><div><button type="button" id="trigger-5U3VhgyF1YPkE5pJZUcMHD" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-5U3VhgyF1YPkE5pJZUcMHD" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>What apps and integrations does Intercom offer?</span></button><div role="region" aria-labelledby="trigger-5U3VhgyF1YPkE5pJZUcMHD" data-open="false" id="panel-5U3VhgyF1YPkE5pJZUcMHD" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-pink-lightest)"><div class="faqs_content__ytbrW"><p>Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira.</p> <p><a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/app-store?on_pageview_event=nav"><span class="label__oEsP5"><span>Learn more about apps and integrations</span></span></a></p></div></div></div><div><button type="button" id="trigger-1Ppg97Z6ab8LRY21nXQxSH" role="button" aria-expanded="false" tabindex="0" aria-controls="panel-1Ppg97Z6ab8LRY21nXQxSH" data-disclosure-trigger="true" class="faqs_trigger__tAjYh button_trigger_override__GgCCJ"><span>Do you offer discounts for startups?</span></button><div role="region" aria-labelledby="trigger-1Ppg97Z6ab8LRY21nXQxSH" data-open="false" id="panel-1Ppg97Z6ab8LRY21nXQxSH" aria-hidden="true" class="faqs_accordion_panel_content__TIsnH" style="background-color:var(--color-yellow-lightest)"><div class="faqs_content__ytbrW"><p>Intercom offers an Early Stage program for eligible startups. You can find more information and apply for this program <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/early-stage?"><span class="label__oEsP5"><span>on this page</span></span></a>.</p></div></div></div></div><div class="faqs_tab_panel_list__mvFzy"><div class="faqs_tab_panel__m5RIl"><div role="tabpanel" aria-labelledby="trigger-1gH6g8dKMZB3InFdVR6Ya4" id="panel-1gH6g8dKMZB3InFdVR6Ya4" tabindex="0" class="faqs_tab_panel_content__r3k7t" style="background-color:var(--color-teal-lightest);opacity:0"><div class="faqs_content__ytbrW"><p>Pricing depends on whether you’re purchasing our customer service platform with Fin AI Agent, or Fin for Zendesk or Salesforce.</p> <h2>Pricing for Fin AI Agent on Intercom:</h2> <p>Resolution-based pricing: You’ll only pay $0.99 per resolution.</p> <p>You'll need at least one seat from one of our three plans (Essential, Advanced or Expert) to start using Fin on Intercom.</p> <h2>Pricing for Intercom's customer service platform:</h2> <p>When purchasing Intercom’s customer service platform, you’ll choose from three plans: Essential, Advanced, or Expert. The plan you choose determines your seat price. You’ll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate.</p> <p>You can learn more about Seat types <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/8205716-seats"><span class="label__oEsP5"><span>here</span></span></a>.</p> <p><strong>All our plans include access to:</strong></p> <p>Fin AI Agent: $0.99 per resolution—pay only for resolved customer conversations.</p> <p>Messaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more <a data-i2-child="anchor-text" class="anchor_text__lbOeY base__W1qOC inherit__UAZj0 undefined underline__NLL5Y" href="https://www.intercom.com/help/en/articles/9061703-usage-based-channels"><span class="label__oEsP5"><span>here</span></span></a>.</p> <h2>Pricing for Fin on Zendesk or Salesforce</h2> <p>Resolution-based pricing: You’ll only pay $0.99 per resolution.</p> <p>No extra fees: There are no additional costs—no integration fees, setup fees, or platform charges.</p></div></div></div></div></article></section><div data-i2-child="banner-cta" class="banner_cta__ZDO7l black__D6zXx"><article class="container__Etr3H lg__BC64x hero_banner_root__AItWe" data-size="lg"><div class="hero_media_container__g9TPn hero_banner_media__jDjn5" data-i2-child="hero-banner-media"><div data-loaded="false" data-i2-child="img" data-fill="cover" style="--lqip-reveal-step:100ms;--img-reveal-delay:8000ms;--img-aspect-ratio:2560 / 2560;--img-reveal-duration:0.8s" class="img_desktop___cITF 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The plan you choose determines your seat price. You’ll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate. \n\nYou can learn more about Seat types [here](https://www.intercom.com/help/en/articles/8205716-seats).\n\n__All our plans include access to:__\n\nFin AI Agent: $0.99 per resolution—pay only for resolved customer conversations.\n\nMessaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more [here](https://www.intercom.com/help/en/articles/9061703-usage-based-channels). \n\n## Pricing for Fin on Zendesk or Salesforce\n\nResolution-based pricing: You’ll only pay $0.99 per resolution.\n\nNo extra fees: There are no additional costs—no integration fees, setup fees, or platform charges. "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"4EjMuXHaLQrsZUN3nGio6v","type":"Entry","createdAt":"2024-06-27T08:39:04.630Z","updatedAt":"2025-03-12T14:49:11.682Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":18,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] How does pricing for Fin for Zendesk or Fin for Salesforce work?","heading":"How does pricing for Fin for Zendesk or Fin for Salesforce work?","content":"We have adopted a Base Fee + Inclusions model to strike a balance between affordability and sustainability:\n\n- __$49/month__ – Includes 50 AI resolutions.\n- __$0.99 per additional resolution__.\n- __Unlimited teammates__ – No additional seat costs.\n\nResolutions are reset after each month and will not be carried over. There are no additional costs, such as integration fees, setup fees, or platform charges.\n\n[Learn more about resolution pricing.](https://fin.ai/help/en/articles/10672156-fin-for-salesforce-zendesk-pricing)"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"2r3enmVSPb8TfrKhhXPMPj","type":"Entry","createdAt":"2024-05-28T16:14:25.142Z","updatedAt":"2025-01-23T14:33:00.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] How does the free trial work?","heading":"How does the free trial work?","content":"Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features available in the Essential, Advanced, and Expert plans, as well as Proactive Support Plus, Fin AI Agent, and Copilot. This allows you to experience the full range of features included in your chosen plan.\n\n__Note:__ The free trial is designed for our AI-first customer service platform and its features. If you’re interested in using Fin for Zendesk or Salesforce, our sales team will work closely with you to ensure it’s the right fit for your needs.\n\nAfter the free trial period, just add your credit card details to continue using Intercom.\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"01nVJaeFeuVGBbhSGumUfM","type":"Entry","createdAt":"2024-05-28T16:14:34.982Z","updatedAt":"2025-01-23T14:32:57.559Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What is Fin?","heading":"What is Fin AI Agent?","content":"Fin AI Agent is an advanced AI assistant that provides fast, accurate answers to customers 24/7 via live chat and email. It’s the first AI agent to deliver human-quality customer service, capable of handling frontline support and improving over time—just like the best human agents.\n\nPowered by Intercom’s patented AI Engine™, Fin balances high resolution rates with industry-low errors, helping your team scale support efficiently while focusing on more impactful work. \n\nAll Intercom plans include access to Fin, and pricing is simple: $0.99 per resolution.\n\nLearn more about Fin [here](https://www.intercom.com/fin?redirect_from=/support-for-customers/ai-agent)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"51hf7cIX8Ww28f3WyXVcNl","type":"Entry","createdAt":"2024-05-28T16:14:11.355Z","updatedAt":"2024-05-28T16:14:11.355Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What payment methods does Intercom accept?","heading":"What payment methods does Intercom accept?","content":"For customers who sign up and pay online, we accept all major credit cards. To pay via ACH or wire, please contact our sales team. \n\nPlease note: Intercom is billed in United States Dollars (USD) only.\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"17LmxlWH11VdVFaNqZS1w9","type":"Entry","createdAt":"2024-05-28T16:14:15.483Z","updatedAt":"2024-05-28T16:14:15.483Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] Can I pay in my local currency?","heading":"Can I pay in my local currency?","content":"Intercom is billed in United States Dollars (USD) only. This applies across our whole platform, including seat pricing, additional usage charges, add-ons, and Premier Services. Right now, we can’t bill in any other currencies."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"1GoduecFX29KdYebG70knM","type":"Entry","createdAt":"2024-06-27T08:39:04.557Z","updatedAt":"2025-01-23T14:32:51.786Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What is Copilot?","heading":"What is Copilot?","content":"Copilot is an AI-powered assistant in the Intercom inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.\n\nEvery Intercom plan includes limited usage (up to 10 conversations or tickets per teammate per month), which resets monthly. For unlimited usage, you can add Copilot to any Full Seat for $35 per seat per month (subject to the Additional Product Terms for AI Products).\n\nLearn more about Copilot [here](https://www.intercom.com/support-for-agents/ai-copilot). "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"MZ0tyY9HSyFhLEoY9XEKs","type":"Entry","createdAt":"2024-05-28T16:14:39.341Z","updatedAt":"2025-01-23T14:32:48.774Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What is Proactive Support Plus?","heading":"What is Proactive Support Plus?","content":"Proactive Support Plus is an optional add-on available for any Intercom plan (Essential, Advanced, or Expert). \n\nIt unlocks advanced capabilities like product tours, surveys, in-app posts, mobile push, and mobile carousels. The add-on is priced at $99 per month, which includes 500 messages sent each month. If you exceed 500 messages in a month, additional charges will apply based on the [\"Messages Sent\"](https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on#h_45c5377e15) metric. \n\nYou can add Proactive Support Plus to your plan at any time unless you are on a contract, in which case you’ll need to contact your Account Manager. \n\nLearn more about Proactive Support Plus [here](https://www.intercom.com/help/en/articles/9061648-proactive-support-plus-add-on)."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"2QqTGVb2EOYnXdbBnafJHW","type":"Entry","createdAt":"2024-05-28T16:14:18.705Z","updatedAt":"2024-05-28T16:14:18.705Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] Are there any additional usage charges?","heading":"Are there any additional usage charges?","content":"In addition to Seats and ‘Proactive Support Plus’, you only pay for what you use. Here’s a breakdown:\n\n## WhatsApp:\nWhatsApp is charged per ‘conversation’, with unit costs varying by volume. We have different pricing for inbound and outbound WhatsApp. [Learn more about WhatsApp pricing](https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_13e2dcaf16)\n\n## SMS:\nSMS is charged per the number of “SMS sent and/or received” with unit costs varying by volume. Prices also vary by region. [Learn more about SMS pricing](https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_ee3403f06b)\n\n## Emails and Email Campaigns:\nEmails sent from the Inbox have no additional charge. Inbound emails from your customers and responses to those emails are included in your plan, with no additional charge. Email campaigns are charged per the number of ‘Bulk Emails Sent’, which are emails sent to more than one customer. [Learn more about Email pricing\n](https://www.intercom.com/help/en/articles/9061703-usage-based-channels#h_6fdc658267)\n\n## Fin Resolutions:\nFin AI Agent usage is measured in ‘resolutions.’ This ensures that you only pay when Fin achieves the outcome you and your customers care about most – resolved conversations. Resolutions are counted if Fin provides an answer (AI Answer or Custom Answer) in a conversation and the customer confirms the answer provided is satisfactory or exits the conversation without requesting further assistance. [Learn more about Fin AI Agent pricing](https://www.intercom.com/help/en/articles/8205718-fin-resolutions-and-custom-answers)\n\n## Proactive Support Plus \u0026 Messages Sent:\nPurchasing the ‘Proactive Support Plus’ add-on unlocks a number of capabilities including product tours, surveys, in-app posts, mobile push, and mobile carousels. The baseline monthly fee includes 500 Messages Sent every month (see below for how ‘Messages Sent’ is calculated). Any messages sent above 500 per month are at an additional cost and charged per ‘Message Sent.’ [Learn more about Proactive Support Plus](https://www.intercom.com/help/en/articles/9061648-proactive-support-plus)\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"5NFMHlmxELMKi1x4uFkaR7","type":"Entry","createdAt":"2024-05-28T16:14:30.242Z","updatedAt":"2024-08-08T09:24:47.425Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] How can I change my plan or number of seats?","heading":"How can I change my plan or number of seats?","content":"You can easily upgrade or downgrade between the Essential, Advanced or Expert plans, and add or remove the Proactive Support Plus add-on at any time. \n\nCustomers on annual plans can upgrade and manage seats at any time. Downgrades will be processed at renewal. \n\nTo add seats, simply head to ‘Settings’ \u003e ‘Teammates’ to add or remove seats.\nIf you have the Advanced or Expert plan, you can also swap a teammate's full Seat for a free Lite Seat. To change your plan, simply head to ‘Billing’ \u003e ‘Subscriptions’.\n\n[Learn more about changing or canceling your plans](https://www.intercom.com/help/en/articles/8344189-how-to-upgrade-or-downgrade-from-a-plan)\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"6WKnFuQuOTzSysZSozJoPq","type":"Entry","createdAt":"2024-06-27T08:39:05.040Z","updatedAt":"2025-01-23T14:32:43.273Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":16,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What’s the difference between a Full and a Lite seat? ","heading":"What’s the difference between a Full and a Lite seat? ","content":"A Full seat provides full access to all Intercom capabilities contained within your chosen plan. Generally speaking, teammates who need to communicate with customers or use core features will need a Full seat. \n\nA Lite seat provides limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the Essential plan.\n\nYou can learn more about Seat types [here](https://www.intercom.com/help/en/articles/8205716-seats). "}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"61WtJXUAmh7MzOTKFnlhfl","type":"Entry","createdAt":"2024-06-27T08:39:04.932Z","updatedAt":"2025-01-23T14:32:39.252Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":21,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] How do I change my Intercom plan or number of seats?","heading":"How do I change my Intercom plan or number of seats?","content":"Our plans are designed to give you flexibility and control, allowing you to scale your customer service as your needs evolve.\n\nYou can easily upgrade or downgrade between the Essential, Advanced, or Expert plans, and add or remove seats as your team changes. Customers on annual plans can upgrade and manage seats at any time, while downgrades will take effect at renewal.\n\n__Managing Seats__\n- To add or remove seats, go to Settings \u003e Teammates in your Intercom workspace\n- On the Advanced or Expert plans, you can also swap a teammate's Full seat for a free Lite seat. You can learn more about seat types [here](https://www.intercom.com/help/en/articles/8205716-seats). \n\n__Changing plans__\n- To change your plan, go to Billing \u003e Subscriptions in your Intercom workspace.\n- You can adjust your plan or add/remove features like the Proactive Support Plus add-on at any time.\n\nFor more details, review our [guide](https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-intercom-subscription) on managing your Intercom subscription."}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"6ltx8jVWXBLiqchHvSKJbp","type":"Entry","createdAt":"2024-05-28T16:14:42.377Z","updatedAt":"2024-05-28T16:14:42.377Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] How is ‘Messages Sent’ calculated?","heading":"How is ‘Messages Sent’ calculated?","content":"‘Messages Sent’ is the metric that Intercom uses to calculate charges for certain message types within the Proactive Support Plus add-on. These message types are: product tours, surveys, in-app posts, mobile push, and mobile carousels.\n\n‘Messages Sent’ is calculated by totaling all messages sent through product tours, surveys, in-app posts, mobile push, and mobile carousels during a billing month.\n\nThe baseline monthly fee for ‘Proactive Support Plus’ includes 500 Messages Sent every month. Usage above this amount will be charged per unit (see additional usage question above).\n\nFor example: If you send 1000 product tours, 1000 surveys, and 2000 mobile push messages during a billing month, your ‘Messages Sent’ total for that billing month would be 4000. Since the first 500 ‘Messages Sent’ are included each billing month, they are free. Only the additional 3500 Messages Sent’ would be billed as an additional charge.\n\n[Learn more about ‘Messages Sent’](https://www.intercom.com/help/en/articles/9061648-proactive-support-plus#h_45c5377e15)\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"5U3VhgyF1YPkE5pJZUcMHD","type":"Entry","createdAt":"2024-05-28T16:14:49.394Z","updatedAt":"2025-01-23T14:32:33.453Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] What apps and integrations does Intercom offer?","heading":"What apps and integrations does Intercom offer?","content":"Intercom provides over 450+ apps and integrations, including Salesforce, Hubspot, and Jira. \n\n[Learn more about apps and integrations](https://www.intercom.com/app-store?on_pageview_event=nav)\n"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"1Ppg97Z6ab8LRY21nXQxSH","type":"Entry","createdAt":"2024-05-28T16:14:46.336Z","updatedAt":"2024-05-28T16:14:46.336Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"markdown"}},"locale":"en-US"},"fields":{"entryDescription":"[I2Y2 - Pricing] Do you offer discounts for startups?","heading":"Do you offer discounts for startups?","content":"Intercom offers an Early Stage program for eligible startups. You can find more information and apply for this program [on this page](https://www.intercom.com/early-stage?)."}}]}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"xny2w179f4ki"}},"id":"3yrVgAn9JUiMGIFE6oiV6K","type":"Entry","createdAt":"2024-08-12T11:00:19.840Z","updatedAt":"2025-01-08T16:48:33.040Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"i2y2BannerCta"}},"locale":"en-US"},"fields":{"title":"Journey into the AI-first future with 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