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p12"><span class="f65"><a href="/web/20060615203500/http://www.msnbc.msn.com/" class="lk1">MSNBC Home</a></span><span class="cFC0 b f70"> » </span><span class="f65"><a href="/web/20060615203500/http://www.msnbc.msn.com/id/3303510/" class="lk1">About MSNBC</a></span></td></tr></table><div class="clr"></div><a name="skipnav"></a><h1>Site Help</h1><h2>Help, tech support & troubleshooting</h2><div class="p14"><div id="finalPos"></div><div class="WCCol w300 fR clrR"></div><div class="CCol w160 fR clrR"><div style="padding-bottom:20px;"><script>getCSS("3053751")</script><div class="box_3053751" style="width:152;"><script></script><table width="152" cellspacing="0" cellpadding="0" class="boxH_3053751"><tr><td width="*" nowrap="true" class="boxHC_3053751"><div class="textSmallBold"> ABOUT MSNBC.com</div></td></tr></table><table width="152" cellspacing="0" cellpadding="0" class="boxB_3053751"><tr valign="top"><td class="boxBI_3053751"><div class="textHang"><div style="padding-bottom:3px"><span 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If you don't find your answer here, we have included instructions below for reporting technical issues. Please follow the instructions to enable the MSNBC Technical Support team to respond more accurately and promptly to your issue. </p><p class="textBodyBlack"><span id="byLine"></span><table cellpadding="0" cellspacing="0" border="0" align=""><tr><td><script>getCSS("3054092")</script><div class="box_3054092" style="width:320;"><script></script><table width="320" cellspacing="0" cellpadding="0" class="boxH_3054092"><tr><td width="*" nowrap="true" class="boxHC_3054092"><div class="textSmallBold"> MSNBC.com FAQ </div></td></tr></table></div></td></tr></table><b><strong> </strong></b></p><ul><li class="textBodyBlack"><a href="#MSNBC.com Redesign"><strong>Why does MSNBC.com look different?</strong></a></li><li class="textBodyBlack"><a href="#Related Stories"><strong>What are "Related Stories"?</strong></a><b><strong> </strong></b></li><li class="textBodyBlack"><a href="#Recommended Stories"><strong>What are "Recommended Stories"? </strong></a></li><li class="textBodyBlack"><a href="#Why MSNBC turned off the NewsMenu"><strong>Why did MSNBC.com bring back the NewsMenu?</strong></a></li><li class="textBodyBlack"><a href="#Personal Front Page:"><strong>How do I personalize the front page?</strong></a></li><li class="textBodyBlack"><a href="#Finding your favorite section:"><strong>Why can't I find my favorite section any more?</strong></a></li><li class="textBodyBlack"><a href="#Searching for stories by subject"><strong>How do I search for stories?</strong></a></li><li class="textBodyBlack"><a href="#Find Your Local News"><strong>How do I find my local news?</strong></a></li><li class="textBodyBlack"><a href="#Supported browsers and operating systems"><strong>Which browsers and operating systems are supported?</strong></a></li><li class="textBodyBlack"><a href="#MSN Video"><strong>How do I view videos on MSNBC?</strong></a></li><li class="textBodyBlack"><a href="#Ads on MSNBC.com"><strong>Why are there ads on MSNBC?</strong></a></li><li class="textBodyBlack"><a href="#Send us your views, suggestions and comments"><strong>How do I send suggestions and comments about MSNBC?</strong></a></li><li class="textBodyBlack"><a href="#Contacting MSNBC TV and NBC TV shows"><strong>How do I contact MSNBC TV and NBC TV shows?</strong></a><b><strong> </strong></b></li><li class="textBodyBlack"><a href="#Purchasing NBC News transcript or video:"><strong>Purchasing NBC News transcripts and videos</strong></a></li><li class="textBodyBlack"><a href="#Privacy"><strong>What is MSNBC's Privacy policy?</strong></a></li></ul><p class="textBodyBlack"><span id="byLine"></span><b><strong><table cellpadding="0" cellspacing="0" border="0" align=""><tr><td><script>getCSS("3054092")</script><div class="box_3054092" style="width:320;"><script></script><table width="320" cellspacing="0" cellpadding="0" class="boxH_3054092"><tr><td width="*" nowrap="true" class="boxHC_3054092"><div class="textSmallBold"> Technical Support & Troubleshooting</div></td></tr></table></div></td></tr></table></strong></b></p><ul><li class="textBodyBlack"><b><strong><strong><strong><strong><a href="#Firefox"><strong><strong><strong><strong>Firefox</strong></strong></strong></strong></a></strong></strong></strong></strong></b></li><li class="textBodyBlack"><b><strong><a href="#Newsletter subscription problems:"><strong>Newsletter subscription problems</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><a href="#Network/connection problems:"><strong>Network/connection problems</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><a href="#MSN or MyMSN problems:"><strong>MSN or MyMSN problems</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><a href="#Broken link found on a live page"><strong>Broken link found on the site</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><strong><a href="#Video player problems"><strong><strong>Video player problems</strong></strong></a></strong></strong></b></li><li class="textBodyBlack"><a href="#Flash player problems:"><strong>Flash player problems</strong></a></li><li class="textBodyBlack"><b><strong><a href="#Ad blocking / Personal Firewall software problems:"><strong>Ad blocking / personal firewall software problems</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><a href="#download pictures"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Can't download pictures</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></a></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></b></li><li class="textBodyBlack"><b><strong><a href="#Newsweek Support:"><strong>Newsweek support</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><a href="#Unable to vote"><strong>Unable to vote</strong></a></strong></b></li><li class="textBodyBlack"><b><strong><strong><a href="#Personalized settings"><strong><strong>Personalized settings don't stay</strong></strong></a></strong></strong></b></li><li class="textBodyBlack"><b><strong><strong><a href="#Old content"><strong><strong>Old content on web site</strong></strong></a></strong></strong></b></li><li class="textBodyBlack"><b><strong><strong><a href="#Other:"><strong><strong>Other</strong></strong></a></strong></strong></b></li></ul><p class="textBodyBlack"><span id="byLine"></span><b><strong>FAQ -</strong></b></p><p class="textBodyBlack"><span id="byLine"></span><b><strong><strong><a name="MSNBC.com Redesign"></a>MSNBC.com Redesign:</strong></strong></b> <a href="/web/20060615203500/http://www.msnbc.msn.com/id/8260487/">Click here</a> to read Publisher's Note about our new design, features and functionality. </p><p class="textBodyBlack"><span id="byLine"></span><a name="Related Stories"></a><strong>Related Stories:</strong><b><strong> </strong></b>This new feature on MSNBC.com will compare the text of the story you are reading with the text of all other stories on the site. Based on this comparison, our system determines and displays the five most related stories on the site. This is completely automated and MSNBC.com does not modify the results; the computer does all the work. This service was created to help surface more stories you might be looking for. </p><p class="textBodyBlack"><span id="byLine"></span><a name="Recommended Stories"></a><strong>Recommended Stories: </strong>The list of recommended stories on the cover will be determined by tracking the sixteen stories you most recently viewed in a cookie and suggesting similar stories that may be of interest to you. </p><p class="textBodyBlack"><span id="byLine"></span>Your personal history page (<a href="/web/20060615203500/http://www.msnbc.msn.com/id/7424354/">http://msnbc.msn.com/id/7424354</a>) will show what stories are being recommended for you as well as why they have been recommended. In addition, you can modify your history list or turn off this feature altogether by clicking “Turn off this feature”. </p><p class="textBodyBlack"><span id="byLine"></span>This feature requires that you accept cookies on your computer. If you do not, no stories will be recommended for you. Conversely, if you opt out and turn off this feature but later delete your cookies, story recommendations will begin again. </p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Personal Front Page:"></a>Personalized Front Page:</strong></b><b><strong> </strong></b>You can customize the MSNBC front cover to include local news, weather, sports scores as well as stock quotes with business headlines. Scroll down the front cover to find the personalization module. You can change your choices as often as you like by clicking Change Settings drop-down menu, which is located at the top of My News personalized module and choosing the category you would like to change.</p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Why MSNBC turned off the NewsMenu"></a>NewsMenu Fly-out:</strong></b> The return of the fly-out menu is part of our continuing effort to use the best technology to make MSNBC.com your chosen news destination. We have re-introduced the “fly-out” headline menu, listing headlines for top stories throughout MSNBC.com. If you choose to disable the feature, please click on the “disable-fly-out-menus” button at the bottom of the NewsMenu. </p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Finding your favorite section:"></a>Finding your favorite section:</strong></b> We’ve placed some of our popular sections under easy-to-understand headings, such as Entertainment, News, and Business. So you can find your favorite Movies section under Entertainment, Baseball under Sports, etc. Each one of these topics has links to all of the sections formerly found in the flyout menu.</p><p class="textBodyBlack"><span id="byLine"></span><a name="Searching for stories by subject"></a><strong>Searching for stories by subject</strong><b><strong>: </strong></b>You can use one or more search words to find stories in today's edition of the news. At the top left corner of our pages, choose the MSNBC radio button and then enter the word(s) in the blank field and then click Search</p><p class="textBodyBlack"><span id="byLine"></span><b><strong>Find a story seen on NBC News:</strong></b> From the left hand navigation go to the front pages directly by clicking on <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3032633/"><strong>The Today Show</strong></a>, <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3032619/"><strong>Nightly News</strong></a>, <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3032600/"><strong>Dateline NBC</strong></a> or <b><strong><a href="/web/20060615203500/http://www.msnbc.msn.com/id/3032608/"><strong>Meet the Press</strong></a></strong></b>. From these pages, you will find the stories that were featured on the shows.</p><p class="textBodyBlack"><span id="byLine"></span><b><strong>Find a story seen on MSNBC TV: </strong></b>From the left hand navigation go to the MSNBC TV front page by clicking on <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3096434/"><strong>MSNBC TV front page</strong></a>. From here, you will find both links to the different MSNBC shows as well as the stories that were featured on MSNBC TV.</p><p class="textBodyBlack"><span id="byLine"></span><a name="Contacting MSNBC TV and NBC TV shows"></a><strong>Contacting MSNBC TV and NBC TV shows</strong><b><strong>: </strong></b>Please go to <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3303518/"><strong>Contact Us</strong></a> for information about contacting MSNBC TV and NBC News shows directly. TV show comments sent to Technical Support cannot be forwarded to the show. </p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Find Your Local News"></a>Find Your Local News: </strong></b>MSNBC affiliates in many locations provide the latest local news and sports stories. To see the local news front page, click on Local News from the left hand navigation and from there choose the state and city that interests you. </p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Supported browsers and operating systems"></a>Supported browsers and operating systems: </strong></b>To best view MSNBC.com, please use the latest version of <a href="https://web.archive.org/web/20060615203500/http://www.microsoft.com/windows/ie/default.asp"><strong>Microsoft Internet Explorer</strong></a>.<b><strong> </strong></b>MSNBC supports the most popular browsers and operating systems as measured by viewer usage.</p><p class="textBodyBlack"><span id="byLine"></span><a name="MSN Video"></a><strong>MSNBC Video</strong><b><strong>:</strong></b> Videos on MSNBC use the MSN Video Player. To see the current computer and software requirements for using MSN Video go to <a href="https://web.archive.org/web/20060615203500/http://video.msn.com/" target="_blank">http://video.msn.com</a>. Choose Help then under All Topics expand Getting Started with MSN Video. Choose About MSN Video for computer requirements and choose About Required Software for MSN Video for software requirements.</p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Ads on MSNBC.com"></a>Ads on MSNBC.com:</strong></b> MSNBC.com provides news free of charge by relying on advertising revenue. This is standard practice for most media such as television, newspapers and magazines. Send comments about ads to <script>document.write("<a href='mailto:"+"GeneralComments"+"@"+"feedback.msnbc.com'>");</script><font color="#0000ff"><strong><script>document.write("GeneralComments"+"@"+"feedback.msnbc.com");</script></strong></font><script>document.write('</a>');</script>. </p><p class="textBodyBlack"><span id="byLine"></span><a name="Send us your views, suggestions and comments"></a><strong>Contacting us with your views, suggestions and comments</strong><b><strong>: </strong></b><a href="/web/20060615203500/http://www.msnbc.msn.com/id/3303518/"><strong>Send</strong></a> your suggestions and comments about MSNBC.com to <script>document.write("<a href='mailto:"+"GeneralComments"+"@"+"feedback.msnbc.com'>");</script><font color="#0000ff"><strong><script>document.write("GeneralComments"+"@"+"feedback.msnbc.com");</script></strong></font><script>document.write('</a>');</script>. </p><p class="textBodyBlack"><span id="byLine"></span><a name="Purchasing NBC News transcript or video:"></a><strong>Purchasing NBC News transcript or video:</strong> Please go to <a href="/web/20060615203500/http://www.msnbc.msn.com/id/3303539/"><strong>Reprints and Copyright Information</strong></a>.</p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Privacy"></a>Privacy: </strong></b>There is a link to our <a href="https://web.archive.org/web/20060615203500/http://privacy.msn.com/"><strong>Privacy statement</strong></a> at the bottom of every MSNBC page.</p><p class="textBodyBlack"><span id="byLine"></span><b><strong>Technical Support & Troubleshooting -</strong></b></p><p class="textBodyBlack"><span id="byLine"></span><b><strong><a name="Firefox"></a>Firefox:</strong></b> If you are using Firefox to visit MSNBC.com we encourage you to update your browser to the latest version (1.5) for best results. To check what version you are currently running go to Help and then choose About Mozilla Firefox. To download the latest version, please visit <a href="https://web.archive.org/web/20060615203500/http://www.mozilla.com/firefox/">http://www.mozilla.com/firefox/</a>. For problems with the latest version, contacts us via our <a href="https://web.archive.org/web/20060615203500/http://www.msnbc.com/modules/feedback/techsup.asp"><strong>Technical Support report</strong></a> page.</p><p class="textBodyBlack"><span id="byLine"></span><a name="Newsletter subscription problems:"></a><strong>Newsletter subscription problems:</strong> <br><b><strong>MSNBC Text Only Newsletters: </strong></b>For problems with your Text Only subscriptions, contact us via our <a href="https://web.archive.org/web/20060615203500/http://www.msnbc.com/modules/feedback/techsup.asp"><strong>Technical Support report</strong></a> page. 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