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<!DOCTYPE html><html data-wf-domain="help.ting.com" data-wf-page="663177eab2091eeccb3ee79b" data-wf-site="661d7cd944f530045e6801dc" lang="en" data-wf-locale="en"><head><meta charset="utf-8"/><title>Ting Internet Help Center</title><meta content="Ting Internet's Help Center is your one-stop shop for up-to-date information on ordering internet, the internet construction process, how to set up your account, and our other add-on services. Check out our Ting Mobile bundle and VoIP services." name="description"/><meta content="Ting Internet Help Center" property="og:title"/><meta content="Ting Internet's Help Center is your one-stop shop for up-to-date information on ordering internet, the internet construction process, how to set up your account, and our other add-on services. 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help?</span></h1><form action="/search" class="form-wrapper _408px center hidden-on-mobile w-form"><label for="search-2" class="hidden-on-desktop">Search</label><div class="input-wrapper---article"><input class="input button-inside search-button w-input" maxlength="256" name="query" placeholder="Search the help center" type="search" id="search" required=""/><input type="submit" class="input-search-button w-button" value=""/></div></form></div></div></div></div></section><section class="pd-20px"><div class="w-layout-blockcontainer container w-container"><div class="inner-container home"><div class="tab-container"><div data-current="Internet" data-easing="ease" data-duration-in="0" data-duration-out="0" class="tabs-home w-tabs"><div class="tabs-menu w-tab-menu"><a data-w-tab="Internet" class="tab-link w-inline-block w-tab-link w--current"><div class="tab-title">Internet </div></a><a data-w-tab="Mobile" class="tab-link w-inline-block w-tab-link"><div class="tab-title">Mobile</div></a></div><div class="tabs-content lg-style w-tab-content"><div data-w-tab="Internet" class="w-tab-pane w--tab-active"><div class="mg-bottom-40px"><div class="heading-5 static-page-headers">Top Solutions</div><div class="top-solutions-flex"><div class="div-block-2"><div class="blue-card"><h6 class="heading-37">Check your current internet speed</h6><a href="http://ting.speedtestcustom.com/" target="_blank" class="button-solid-primary-2-v2 w-button"><strong class="bold-text">Internet Speed Test</strong></a></div></div><div class="div-block-2"><div class="blue-card"><h6 class="heading-37">See info on current outages</h6><a href="https://tinginternet.statuspage.io/" target="_blank" class="button-solid-primary-2-v2 w-button"><strong class="bold-text">Outage Information</strong></a></div></div></div><div class="heading-5 static-page-headers mg-top-2-5rem">Internet Help Categories</div><div class="collection-list-wrapper-2 w-dyn-list"><div role="list" class="grid-3-row w-dyn-items"><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/troubleshooting" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/662a5ce358ebb061f9f9b882_troubleshoot.png" alt="Troubleshooting Internet" class="category-card-img"/><h2 class="category-card-heading">Troubleshooting Internet</h2><p class="text-size-small">Solve common internet and equipment issues.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/getting-started" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/663a542d788969d982071fde_Artboard%201%20copy%2023.png" alt="Getting Started" class="category-card-img"/><h2 class="category-card-heading">Getting Started</h2><p class="text-size-small">Set up your Ting Internet equipment and customize settings. </p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/account-billing" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/662a5d259d93375a8eadebfd_account.png" alt="Account and Billing" class="category-card-img"/><h2 class="category-card-heading">Account and Billing</h2><p class="text-size-small">Manage your Ting Internet plan and find answers to common billing questions.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/orders" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff1bbbef7e67f2f9c748d_RocketBrowser-Illustration.png" alt="Ordering Ting Internet" class="category-card-img"/><h2 class="category-card-heading">Ordering Ting Internet</h2><p class="text-size-small">Learn how to place an order for Ting Internet.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/programs-offers" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/66424ea64fdca7125944a259_Unbundle%20service.png" alt="Programs and Offers" class="category-card-img"/><h2 class="category-card-heading">Programs and Offers</h2><p class="text-size-small">Information on current Ting programs and offers.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/construction" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff181d9fd917e68acaaf1_ConstructionCone-Illustration-filled.png" alt="Fiber Construction" class="category-card-img"/><h2 class="category-card-heading">Fiber Construction</h2><p class="text-size-small">All about the Ting fiber construction process. </p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/basics" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/6642517839595b069f527f12_Easy%20Router%20Setup.png" alt="Internet Basics" class="category-card-img"/><h2 class="category-card-heading">Internet Basics</h2><p class="text-size-small">Learn more about the basics of internet: speeds, wi-fi frequencies, and routers.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/ting-voice" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/664251ddf137164db3f45478_Ting%20Voice%20Device.png" alt="VoIP Services" class="category-card-img"/><h2 class="category-card-heading">VoIP Services</h2><p class="text-size-small">For customers participating in the early release of Ting Voice (a VoIP service).</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="01a25d85-1dc9-e80e-3b99-242c2e3a2150" href="/internet/domains" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/66cdd9affd33eff754840bf9_Landing%20Page.png" alt="Domains" class="category-card-img"/><h2 class="category-card-heading">Domains</h2><p class="text-size-small">How to register and use a custom Domain.</p></div></a></div></div></div></div></div><div data-w-tab="Mobile" id="Home-Mobile-Tav" class="w-tab-pane"><div class="mg-bottom-40px"><div class="heading-5 static-page-headers">Mobile Help Categories</div><div class="collection-list-wrapper-2 w-dyn-list"><div role="list" class="grid-3-row w-dyn-items"><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/promotions" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff1e4bb8d2da15e8a481c_NoContracts-Illustration-filled.png" class="category-card-img"/><h2 class="category-card-heading">Promotions</h2><p class="text-size-small">Find the answers to common questions about current Ting Mobile promotions.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/wi-fi-calling" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff288f6b246bf93fc1c71_Wifi-Illustration-filled.png" class="category-card-img"/><h2 class="category-card-heading">Wi-Fi Calling</h2><p class="text-size-small">Learn more about calling over Wi-Fi on your mobile device!</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/coverage-features" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff1f24f21aebe5811377a_PerformanceMetrics-Illustration-filled.png" class="category-card-img"/><h2 class="category-card-heading">Coverage & Features</h2><p class="text-size-small">Learn about Ting Mobile coverage in the US, international use, and other features!</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/getting-started" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/663a542d788969d982071fde_Artboard%201%20copy%2023.png" class="category-card-img"/><h2 class="category-card-heading">Getting Started</h2><p class="text-size-small">Learn how to get started with Ting Mobile.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/account-management" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/662a5d259d93375a8eadebfd_account.png" class="category-card-img"/><h2 class="category-card-heading">Account Management</h2><p class="text-size-small">Get help managing your Ting Mobile account.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/plans-billing" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/662a56abdb4227c80e66bc82_billing.png" class="category-card-img"/><h2 class="category-card-heading">Plans & Billing</h2><p class="text-size-small">Get details about your Ting Mobile plan and find answers to common billing questions.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/troubleshooting" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff20edd4375bf1bdaff18_ConstructionWarning-Illustration-filled.png" class="category-card-img"/><h2 class="category-card-heading">Troubleshooting</h2><p class="text-size-small">Find answers to common setup and troubleshooting questions for Ting Mobile.</p></div></a></div><div role="listitem" class="collection-item-3 w-dyn-item"><a data-w-id="9e5a5f7a-aaf3-b433-3262-2850cee0bbaa" href="/mobile/device-management" class="card help-center-card-v2 w-inline-block"><div class="help-center-category-v1-content-wrapper"><img width="96" height="96" alt="" src="https://cdn.prod.website-files.com/661d7cd944f530045e680200/668ff2043ab9980b90c316d2_MobileDevices-Illustration-filled.png" class="category-card-img"/><h2 class="category-card-heading">Device Management</h2><p class="text-size-small">Need help with your device? With so many devices out there, we will try our best to help!</p></div></a></div></div></div></div></div></div></div></div></div></div></section><section><footer class="footer-wrapper"><div data-w-id="cf3f77c9-6a7a-7a7e-f846-6e20c8f1a473" class="footer-top-border"></div><div class="container w-container"><div class="inner-container _1104px center max-width-95"><div data-w-id="f3b0f370-1acf-f2ae-49df-a03002dfa067" class="footer-top"><div class="w-layout-grid grid"><ul id="w-node-f3b0f370-1acf-f2ae-49df-a03002dfa078-02dfa065" role="list" class="footer-list-wrapper w-list-unstyled"><li class="footer-list-item"><a href="https://ting.com/" target="_blank" class="footer-link">Ting Internet</a></li><li class="footer-list-item"><a href="https://www.tinginternetstatus.com/" target="_blank" class="footer-link">Ting Internet Status</a></li></ul><ul id="w-node-_1ecc1d53-936a-a4ba-9155-4ed8a43c08e3-02dfa065" role="list" class="footer-list-wrapper w-list-unstyled"><li class="footer-list-item"><a href="https://tingmobile.com/" target="_blank" class="footer-link">Ting Mobile</a></li><li class="footer-list-item"><a href="https://ting.com/privacy-policy?_gl=1*1dz1fn4*_ga*ODc5NTg3OTMyLjE3MTUwMTU1MDM.*_ga_9EXDEZ2LGK*MTcxNjk4OTIyMS4zOS4xLjE3MTY5ODkyMzguNDMuMC43Njc1ODU0MzE." target="_blank" class="footer-link">Privacy</a></li></ul><ul id="w-node-_23c05e20-fbe6-4abd-f201-9f7a7a53f7f5-02dfa065" role="list" class="footer-list-wrapper w-list-unstyled"><li class="footer-list-item"><a href="https://ting.com/terms-of-service" target="_blank" class="footer-link">Terms</a></li><li class="footer-list-item"></li></ul></div></div><div data-w-id="f3b0f370-1acf-f2ae-49df-a03002dfa0df" class="footer-bottom"></div></div></div></footer></section><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=661d7cd944f530045e6801dc" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/661d7cd944f530045e6801dc/js/knowledge-base-cd156f-f65a89a4aa5242568.0067ba09.1410ad6bde8c2097.js" type="text/javascript"></script></body></html>