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itemprop="datePosted" content="2024-08-07T06:28:52Z" /> <div itemprop="hiringOrganization" itemscope itemtype="https://schema.org/Organization"> <meta itemprop="name" content="Text, Inc." /> <meta itemprop="description" content="AI-powered technology for customer service software" /> <meta itemprop="url" content="https://text.com" /> <meta itemprop="logo" content="https://www.livechat.com/icon-512.png" /> <div itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="US" /> <meta itemprop="addressLocality" content="Boston" /> <meta itemprop="addressRegion" content="Massachusetts" /> <meta itemprop="postalCode" content="02110" /> <meta itemprop="streetAddress" content="101 Arch Street, 8th Floor" /> </div> <div itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="PL" /> <meta itemprop="addressLocality" content="Wrocław" /> <meta itemprop="addressRegion" content="dolnośląskie" /> <meta itemprop="postalCode" content="53-033" /> <meta itemprop="streetAddress" content="Zwycięska 47" /> </div> <meta itemprop="brand" content="LiveChat" /><meta itemprop="sameAs" content="https://www.facebook.com/livechat" /><meta itemprop="sameAs" content="https://www.instagram.com/livechat/" /><meta itemprop="sameAs" content="https://www.linkedin.com/company/livechat/" /><meta itemprop="sameAs" content="https://www.pinterest.com/livechat/" /><meta itemprop="sameAs" content="https://x.com/livechat" /><meta itemprop="sameAs" content="https://www.wikidata.org/wiki/Q1763653" /><meta itemprop="sameAs" content="https://en.wikipedia.org/wiki/LiveChat" /><meta itemprop="sameAs" content="https://www.youtube.com/livechat" /><div itemprop="contactPoint" itemscope itemtype="https://schema.org/ContactPoint"> <meta itemprop="contactType" content="Customer Support" /> <meta itemprop="areaServed" content="Worldwide" /> <meta itemprop="availableLanguage" content="English" /> </div> </div> <div class="o-container"> <div class="lg:u-flex u--mx-md"> <div class="b--u-px-2 u-basis-8 t-job-offer-content" id="job-offer-content"> <div class="u-bg-white b--u-px-3 b--md:u-px-8 b--u-pb-6 b--u-pt-8 b--u-text-base u-rounded u-shadow-lg lc-job"> <header class="b--lg:u-mb-4"> <h1 class="b--u-text-3xl b--u-mb-6" itemprop="title">Support Hero</h1> <p class="b--u-mb-1 u-flex u-flex-wrap b--u-text-base b--u-text-bold"> <a href="/careers/?category=Support#jobs" class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50" style="border-radius: 30px"> <img src="/icons/careers/support.svg" alt="" style="width: 24px;"> <span class="b--u-ml-1">Support</span> </a> <a href="/careers/?subcategory=Support%20Hero#jobs" class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50" style="border-radius: 30px">Support Hero</a> <span class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-bg-gray-900" style="border-radius: 30px"> <img src="/icons/careers/all-products.svg" alt="" style="width: 24px;"> <span class="b--u-ml-1">All Products</span> </span> </p> <p class="b--u-mb-4 b--u-text-base b--u-text-bold"> <span itemprop="jobLocation" itemscope itemtype="https://schema.org/Place"> <span itemprop="address" itemscope itemtype="https://schema.org/PostalAddress"> <meta itemprop="addressCountry" content="PL" /> <meta itemprop="addressLocality" content="Wrocław" /> <meta itemprop="addressRegion" content="dolnośląskie" /> <meta itemprop="postalCode" content="53-033" /> <meta itemprop="streetAddress" content="Zwycięska 47" /> </span> <a href="/careers/?location=Hybrid" class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-mb-0 b--u-bg-transparent"> <span class="b--u-mr-1"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M17.657 16.657L13.414 20.9a1.998 1.998 0 01-2.827 0l-4.244-4.243a8 8 0 1111.314 0z"/> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M15 11a3 3 0 11-6 0 3 3 0 016 0z"/> </svg></span> Hybrid </a> </span> <span class="u-inline-flex u-items-center b--u-mln-0.5 b--u-px-2 b--u-py-1.5 b--u-mr-2 b--u-text-black b--u-mb-2 b--u-bg-blue-50 u-mb-0 b--u-bg-transparent" itemprop="employmentType"> <span class="b--u-mr-1"><svg class="c-icon" width="24" height="24" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 8v4l3 3m6-3a9 9 0 11-18 0 9 9 0 0118 0z"/> </svg></span> Full-time </span> </p> </header> <div id="application-form" class="b--u-pb-3 b--u-pt-4 b--u-mb-6 u-border-b u-text-center lg:u-hidden"> <div class="u-maxw-4 b--u-mx-auto"> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-2 u--mx-sm">Send us your application</h2> <a href="https://jobs.lever.co/livechatinc/cf93eeff-3ec4-4cef-9acd-31d7bd14fc42/apply" data-controller="track" data-track-category="Job Offer" data-track-action="Click" data-track-label="Apply to job offer" data-action="track#send" class="c-btn v--primary b--u-mb-1.5 u-block u-w-full" target="_blank" itemprop="url" >Apply now</a> </div> </div> <div itemprop="description"> <h3><strong>About your team </strong></h3><p>We’re a team of almost 30 people dedicated to supporting over 40,000 customers across 150+ countries. We focus on providing effective support, quick and clear communication, and top-notch service quality. Our clients know they can always rely on us. Besides daily support, we work on different projects like collaboration with developers, language analysis, and much more! In times of quick AI development, we are working on improving automation and building AI tools to support people in their efforts to solve the most advanced cases and build relationships.</p><p>We’re available to our customers 24/7, so be prepared for different shifts.</p><h3><strong>You will be responsible for:</strong></h3><ul><li><p>Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more;</p></li><li><p>Quick, efficient, and high-quality communication;</p></li><li><p>Collaborating with technical support in more technically complex cases;</p></li><li><p>Building professional relationships with clients;</p></li><li><p>Learning about our products daily and keeping up with the release of new features by our product teams.</p></li></ul><h3><strong>What you'll need to bring:</strong></h3><ul><li><p>Excellent English skills – you’ll be using it all day;</p></li><li><p>We expect that you already have experience in business customer support;</p></li><li><p>Fast typing skills – at least 40 WPM;</p></li><li><p>Strong multitasking abilities;</p></li><li><p>You need to be ready to work the graveyard shift;</p></li><li><p>Strong analytical and communication skills;</p></li><li><p>You will need to be able to assimilate large amounts of information day in and day out;</p></li><li><p>Basic knowledge of JS/HTML is a plus.</p></li></ul> </div> <section class="b--u-mt-10"> <h3>How we work</h3> <p class="b--u-text-base"> We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home. </p> <p class="b--u-text-base"> If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely. </p> </section> <section class="b--u-mt-10"> <h3>Benefits</h3> <p class="b--u-text-base"> We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. </p> <p class="b--u-text-base"> What we really want you to feel and what we believe in <strong>is that the real benefits come from the culture we’ve built</strong>. </p> <p class="b--u-text-base"> With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and <strong>people dedicated to their work</strong>, you’ll find a workplace where you can thrive. </p> <p class="b--u-text-base"> And here’s the icing on the cake: you’ll have the opportunity to <strong>work with the makers</strong> behind all <a href="https://text.com/">Text</a> products: <a href="https://www.livechat.com/">LiveChat</a>, <a href="https://www.chatbot.com/">ChatBot</a>, <a href="https://www.helpdesk.com/" >HelpDesk</a>, <a href="https://www.knowledgebase.com/">KnowledgeBase</a>, <a href="https://openwidget.com/">OpenWidget</a>.</p> <p class="b--u-text-base"> Are you feeling like this might be a great place to consider working for? We feel it too ;) <strong>Join us and apply.</strong> </p> </section> <section class="b--u-mt-12 lc-job__process"> <p class="b--u-text-sm b--u-text-caps">Recruitment process</p> <h2 class="b--u-text-2xl b--u-mb-3">Do you already feel like you belong here?</h2> <p class="b--u-text-base b--u-mb-8">It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:</p> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #FFF9ED;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">Interview with our recruitment specialist</h3> <p class="b--u-text-base b--u-mb-0">Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.</p> </section> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #F4FAFF;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">Video call with your future team leaders</h3> <p class="b--u-text-base b--u-mb-0">At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.</p> </section> <section class="b--u-p-3 u--mx-md b--md:u-p-8 lc-job__process__step b--u-mb-4" style="background-color: #F3FCF4;"> <h3 class="b--u-text-xl b--u-mb-2 b--u-mt-3 b--md:u-mt-4">A remote practice run</h3> <p class="b--u-text-base b--u-mb-0">We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.</p> </section> </section> </div> </div> <div class="u-basis-4 u-hidden lg:u-block" style="position: sticky; top: 120px; align-self: flex-start;"> <div class="sticky-sidebar-inner-wrapper b--u-px-2"> <div class="u-bg-white b--u-px-4 b--u-pt-4 b--u-pb-3 b--u-text-base u-rounded u-shadow-lg lc-job u-text-center"> <div class="u-maxw-4 b--u-mx-auto"> <h2 class="b--u-text-lg b--u-text-bold b--u-mb-2 u--mx-sm">Send us your application</h2> <a href="https://jobs.lever.co/livechatinc/cf93eeff-3ec4-4cef-9acd-31d7bd14fc42/apply" data-controller="track" data-track-category="Job Offer" data-track-action="Click" data-track-label="Apply to job offer" data-action="track#send" class="c-btn v--primary b--u-mb-1.5 u-block u-w-full" target="_blank" itemprop="url" >Apply now</a> </div> </div> </div> </div> </div> </div> <div class="lc-job__bottom-cta u-bg-white b--u-py-2 u-shadow-md" id="bottom-cta"> <a href="#application-form" class="c-btn v--primary v--sm u-block lg:u-hidden u-maxw-3 b--u-mx-auto" target="_blank">Apply now</a> </div> </div> <style> .lc-job li p { margin-bottom: 0.6em; } @media screen and (max-width: 600px) { .lc-job ul { padding-left: 20px; } } </style> <script> window.addEventListener("load", showMobileCTA); window.addEventListener("scroll", showMobileCTA); const bottomCTA = document.getElementById("bottom-cta"); function showMobileCTA() { if (window.scrollY > 800) { bottomCTA.classList.add('v--visible'); } else { bottomCTA.classList.remove('v--visible'); } } </script> <section class=" u-bg-gray-900 b--u-py-8 u-border-t u-border-gray-800"> <div class="o-container u-maxw-12 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--five v--responsive"> <a href="https://www.livechat.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset sm:u-items-start sm:u-flex-col"> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">LiveChat</span> <br><span style="opacity: .65;">Connect with customers</span></p> </a> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset sm:u-items-start sm:u-flex-col"> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset 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height="18" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M12.4 9.3c0-2.2 1.8-3.3 1.9-3.3a4.1 4.1 0 0 0-3.2-1.8c-1.4-.1-2.7.8-3.4.8-.7 0-1.8-.7-3-.7-1.4 0-2.8.8-3.6 2.2C-.5 9.2.7 13 2.2 15.3c.8 1 1.7 2.3 2.8 2.2 1.1 0 1.6-.7 3-.7 1.3 0 1.6.7 2.8.7 1.2 0 2-1 2.7-2.1.9-1.3 1.2-2.5 1.3-2.5 0 0-2.4-1-2.4-3.6zM10.2 2.8c.6-.7 1-1.8.9-2.8a4 4 0 0 0-2.6 1.3C7.9 2 7.4 3 7.5 4c1 .1 2-.5 2.7-1.2z"/></g></svg> <span class="b--u-ml-1 b--u-mbn-0.5">Mac</span></a></p> </div> <nav class="u-flex u-flex-wrap b--u-mb-8 b--md:u-mb-6 b--lg:u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Product</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset u-block" 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href="/customer-service-report/" class="b--u-text-xs c-link v--reset u-block" >Customer Service Report</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benchmark/" class="b--u-text-xs c-link v--reset u-block" >Benchmark</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/resources/reports/" class="b--u-text-xs c-link v--reset u-block" >Reports</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/typing-speed-test/" class="b--u-text-xs c-link v--reset u-block" >Typing Speed Test</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/privacy-policy-generator/" class="b--u-text-xs c-link v--reset u-block" >Privacy Policy Generator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/newsletter/" class="b--u-text-xs c-link v--reset u-block" >Newsletter</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Support</p> <ul class="u-list-style-none u-p-0 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