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</a> <span class="c-copy-button__success b--u-text-xs" data-target="copy-button.success">Link copied to the clipboard</span> <textarea data-target="copy-button.text" readonly class="c-copy-button__textarea">https://www.helpdesk.com/help/what-are-statuses/</textarea> </div> </div> </div> </div> </div> </div> <div class="o-wrapper" > <article class="o-container u-Pb-lg" data-controller="sticky-aside" itemscope itemtype="https://schema.org/BlogPosting"> <meta itemprop="mainEntityOfPage" itemscope itemtype="https://schema.org/WebPage" itemid="https://www.helpdesk.com/help/what-are-statuses/" /> <div class="lg:u-flex u-content-between u-flex-wrap u-Mb-md lg:u-mb-0 " data-target="sticky-aside.flex"> <div class="lg:u-basis-8 u-Pr-2xs"> <h1 itemprop="headline" class="u-Mb-sm md:u-Mb-lg" ><span class="b--u-text-3xl">What are statuses</span></h1> <div class="u-flex u-flex-wrap u-Pb-md md:u-Pb-lg lg:u-Pb-xl"><div class="u-flex u-items-center u-basis-12 md:u-basis-auto u-mr-lg u-mb-lg md:u-mb-0" itemprop="author" itemscope itemtype="https://schema.org/Person"><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill/hd-help/weronika-masternak.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_96,h_96,c_fill/hd-help/weronika-masternak.png 2x" class="u-w-fit u-mr-md u-ml-0 b--u-rounded-full" width="48"><div itemprop="name">Weronika Masternak</div> </div><div class="u-flex u-items-center u-mr-lg sm:u-mr-xl"> <img src="/help/icons/time.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span>3 min read</span> </div> <div class="u-flex u-items-center"> <img src="/help/icons/update.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span itemprop="dateModified">updated: Sep 25, 2024</span> </div> </div> </div> <div class="u-hidden" itemprop="publisher" itemscope itemtype="https://schema.org/Organization"> <span itemprop="name">HelpDesk</span> <div itemprop="logo" itemscope itemtype="https://schema.org/ImageObject"> <img src="/helpdesk.079e50c82e62f243a09908ae8eb083206906b4ba8432d51c72ff9aad3244dcd5.svg" alt="HelpDesk Logo" itemprop="url" /> <meta itemprop="width" content="158" /> <meta itemprop="height" content="29" /> 158 29 </div> </div><aside class="lg:u-basis-4 lg:u-pl-lg c-toc" data-target="sticky-aside.aside" data-action="mouseover->sticky-aside#open mouseout->sticky-aside#close click->sticky-aside#toggle" > <div class="c-toc__wrapper lg:u-py-xl lg:u--my-xl u-bg-white u-border-gray-900" data-target="sticky-aside.wrapper" > <div class="xl:u-pr-xl"> <div class="c-toc__open b--u-text-xs b--u-text-bold u-py-xs u-px-sm u-mr-lg u-bg-gray-900">« CONTENTS</div> <p class="b--u-text-base b--u-text-bold lg:u-pl-lg u-mb-0 u-text-gray-300 u-py-md c-toc__title u-border-t u-border-b u-border-gray-800" id="hc-toc-heading">CONTENTS</p> <nav id="TableOfContents"> <ul> <li><a href="#statuses-overview---video">Statuses overview - video</a></li> <li><a href="#types-of-statuses">Types of statuses</a></li> <li><a href="#changing-a-status">Changing a status</a></li> <li><a href="#filtering-by-statuses">Filtering by statuses</a></li> </ul> </nav> </div> </div> </aside><div class="c-hc-article-content b--u-text-base c-hc-article-content--first c-toc__parent-content u-maxw-8 u-Mt-md lg:u-mt-0 lg:u-basis-8" itemprop="articleBody" data-target="sticky-aside.content"> <h2 id="statuses-overview---video">Statuses overview - video<a href="#statuses-overview---video" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#statuses-overview---video" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <iframe width="560" height="315" src="https://www.youtube.com/embed/KNAUhgqeMOw" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> <p>Statuses help you stay on top of your tickets. In this article, you’ll learn how to use them.</p> <h2 id="types-of-statuses">Types of statuses<a href="#types-of-statuses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#types-of-statuses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>There are five statuses in HelpDesk: Open, Pending, On hold, Solved, and Closed.</p> <h3 id="open">Open<a href="#open" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#open" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>Open tickets are ongoing cases that need to be handled by you or your teammates. When a ticket is created, it gets an Open status.</p> <div class="u-py-2xl u-px-xl u-Mt-sm u-Mb-md u-border-2 b--u-rounded-8 u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="u-mb-lg md:u-mb-0 md:u-mr-xl md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12 u-text-left">If the requester responds to a ticket that is Pending or Solved, its status will automatically be changed to Open.</div> <div class="md:u-hidden">If the requester responds to a ticket that is Pending or Solved, its status will automatically be changed to Open.</div> </div> <h3 id="pending">Pending<a href="#pending" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#pending" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>Pending tickets are cases that require some additional input or information from your recipient. When you reply to an Open ticket, its status will automatically switch to Pending. If the recipient responds, the ticket will switch back to Open.</p> <h3 id="on-hold">On hold<a href="#on-hold" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#on-hold" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>On hold tickets are cases that can’t be completed at a given time. For example, you need to consult someone from another department, or you need to dig deeper into the available information. In this case, you can select the On hold status to ensure you’ll reply as soon as you have the solution.</p> <h3 id="solved">Solved<a href="#solved" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#solved" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>Solved tickets are cases that have been completed. Mark tickets as Solved only if you’re sure that your requester has received all the answers. If a <a href="https://www.helpdesk.com/help/what-is-ticket-rating/">ticket rating</a> is enabled, solving a ticket will send a feedback request within one hour of the status change.</p> <h3 id="closed">Closed<a href="#closed" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#closed" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h3> <p>Closed tickets are cases that have been completed. If you don’t want to send a <a href="https://www.helpdesk.com/help/what-is-ticket-rating/">feedback request</a> to the requester, set its status as Closed.</p> <div class="u-py-2xl u-px-xl u-Mt-sm u-Mb-md u-border-2 b--u-rounded-8 u-border-accent u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="u-mb-lg md:u-mb-0 md:u-mr-xl md:u-basis-2"><img src="/help/icons/tip-2.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12 u-text-left">Tickets with Pending, Solved, and Closed statuses with 60 days of inactivity are automatically archived and moved to the Archive folder.</div> <div class="md:u-hidden">Tickets with Pending, Solved, and Closed statuses with 60 days of inactivity are automatically archived and moved to the Archive folder.</div> </div> <h2 id="changing-a-status">Changing a status<a href="#changing-a-status" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#changing-a-status" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>You can change the status of a ticket in four ways:</p> <ol> <li>Go to the main dashboard and <strong>use the quick actions menu</strong> to change the status of the ticket.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676962229/hd-help/hd_statuses_quick_actions_menu.png" alt="Changing statuses in HelpDesk using the quick actions menu."></p> <ol start="2"> <li>Go to the main dashboard and <strong>use the bulk actions</strong> to change the status for more than one ticket.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676962229/hd-help/hd_statuses_bulk_actions.png" alt="Changing statuses in HelpDesk using bulk actions."></p> <ol start="3"> <li>Open the ticket and <strong>select its new status in the ticket details</strong>.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676962229/hd-help/hd_statuses_ticket_details.png" alt="Statuses in the ticket details in HelpDesk."></p> <ol start="4"> <li>Open the ticket and <strong>select its new status from the drop-down menu</strong> in the message area of the communication feed. Confirm the change by clicking the “Submit” button.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676962230/hd-help/hd_statuses_message_area.png" alt="Statuses in the message area of the communication feed in HelpDesk. "></p> <h2 id="filtering-by-statuses">Filtering by statuses<a href="#filtering-by-statuses" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.helpdesk.com/help/what-are-statuses/#filtering-by-statuses" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-target="clipboard.source" tabindex="-1" /></a></h2> <p>You can filter tickets based on status. Select the status you’re interested in, and you’ll be able to see all tickets related to that status.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/v1676962229/hd-help/hd_statuses_filtering.png" alt="Filtering using statuses in HelpDesk."></p> <meta itemprop="description" content="Statuses overview - video Statuses help you stay on top of your tickets. In this article, you’ll learn how to use them. Types of statuses There are five statuses in..." /> </div> </div> <form action="https://hooks.zapier.com/hooks/catch/4830540/bnxkp62/" name="hc_rating" class="u-My-xl" data-netlify="true" netlify-honeypot="human-test" data-id="c1f3ae4815c18cf84fc22d6029f415dd" data-controller="rating-form"> <section class="u-text-center u-Mb-md u-bg-gray-900 o-container v--big u-Py-lg"> <h2 class="b--u-text-lg b--u-text-bold u-mb-xl">Was this article helpful?</h2><button type="submit" data-value="form-name=hc_rating&page_id=c1f3ae4815c18cf84fc22d6029f415dd&title=What+are+statuses&vote=1" data-vote="1" data-action="click->rating-form#rate" title="yes" class="c-btn u-inline-flex u-items-center u-mx-lg u-px-lg ub v--transparent u-mb-lg md:u-mb-0" > <svg xmlns="http://www.w3.org/2000/svg" class="u-mr-sm" width="24" height="24" viewBox="0 0 24 24"> <g fill="none" fill-rule="evenodd"> <path fill="currentColor" fill-rule="nonzero" d="M2.315 11.685h4v10h-4zM17.114 21.685h-8.8v-10l5.456-8.444a2.418 2.418 0 0 1 2.63-.813l-.694 8.163h3.876a2.1 2.1 0 0 1 2.059 2.5c-.274 1.4-.6 3.068-.809 4.117-.841 4.271-3.718 4.477-3.718 4.477z"/> <path d="M0 0h24v24H0z"/> </g> </svg> <span class="b--u-text-sm">Yes</span> </button> <button type="submit" data-value="form-name=hc_rating&page_id=c1f3ae4815c18cf84fc22d6029f415dd&title=What+are+statuses&vote=0" data-vote="0" data-action="click->rating-form#revealMessageInput" title="no" class="c-btn u-inline-flex u-items-center u-mx-lg u-px-lg ub v--transparent" > <svg xmlns="http://www.w3.org/2000/svg" class="u-mr-sm" width="24" height="24" viewBox="0 0 24 24"> <g fill="none" fill-rule="evenodd"> <path fill="currentColor" fill-rule="nonzero" d="M21.685 12.315h-4v-10h4zM6.886 2.315h8.8v10l-5.456 8.444a2.418 2.418 0 0 1-2.634.813l.694-8.163H4.414a2.1 2.1 0 0 1-2.059-2.5c.273-1.4.6-3.068.808-4.117.846-4.271 3.723-4.477 3.723-4.477z"/> <path d="M0 0h24v24H0z"/> </g> </svg> <span class="b--u-text-sm">No</span> </button> </section> <div class="u-text-center o-container u-maxw-6 c-rating-form__feedback" data-target="rating-form.feedback"> <label for="hc_rating_message" class="b--u-text-base u-inline-block u-mb-md">How can we make it better?</label> <br> <textarea name="message" id="hc_rating_message" maxlength="100" class="u-border u-border-black b--u-rounded-4 u-px-lg u-py-md u-mb-lg c-rating-form__message u-text-left" data-target="rating-form.message" required ></textarea> <div class="u-text-right"> <button type="submit" data-value="form-name=hc_rating&page_id=c1f3ae4815c18cf84fc22d6029f415dd&title=What+are+statuses&vote=0" data-vote="0" data-action="click->rating-form#rateAndFeedback" title="no" class="c-btn u-px-lg ub v--transparent" data-target="rating-form.submit" disabled > Submit your feedback </button> </div> </div> <div class="u-text-center o-container u-hidden" data-target="rating-form.confirmation0"> <img src="/help/images/ok.gif" alt="" class="u-maxw-1 u-mb-md" width="100"> <h3 class="b--u-text-lg b--u-text-bold u-mb-lg">Got it!</h3> <p class="b--u-text-base">Thanks for your feedback.</p> </div> <div class="u-text-center o-container u-hidden" data-target="rating-form.confirmation1"> <img src="/help/images/thanks.gif" alt="" class="u-maxw-1 u-mb-md" width="100"> <h3 class="b--u-text-lg b--u-text-bold u-mb-lg">Thank you!</h3> <p class="b--u-text-base">We鈥檙e happy to help.</p> </div> </form> <section class="u-Mb-md md:u-Mb-xl"> <h3 class="b--u-text-base b--u-text-bold u-text-gray-300 u-mb-xl">RELATED ARTICLES</h3> <div class="b--o-grid b--o-grid--1 b--md:o-grid--2"><div class="u-P-sm md:u-P-md u-bg-gray-900 u-flex u-flex-col u-justify-between u-flex-wrap"> <div> <h4 class="b--u-text-lg b--u-text-bold u-mb-lg">Email delivery tracking</h4> <p class="b--u-text-base u-mb-lg">Monitor the delivery of email messages that you're sending. 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7</a></li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Compare</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/alternative/" class="b--u-text-xs c-link v--reset" >Alternatives</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/comparison/" class="b--u-text-xs c-link v--reset" >Comparisons</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/industries/" class="b--u-text-xs c-link v--reset" >Industries</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/blog/integrations/" class="b--u-text-xs c-link v--reset" >Top market integrations</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/comparison/zendesk-helpdesk/" class="b--u-text-xs c-link v--reset" >Zendesk Support</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/alternative/freshdesk-comparison/" class="b--u-text-xs c-link v--reset" >Freshdesk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a 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