Customer Service Online Training Courses | LinkedIn Learning, formerly Lynda.com

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none"></code> <code id="i18n_aria_live_text_one-suggestion" style="display: none"></code> <code id="i18n_aria_live_text_multiple-suggestions" style="display: none"></code> <section class="dismissable-input text-input !pr-3 bg-color-transparent flex items-center h-[40px] min-w-0 relative babybear:w-full babybear:mb-1 typeahead-input location-typeahead-input"> <input aria-autocomplete="list" aria-controls="job-search-bar-location-typeahead-list" aria-haspopup="listbox" aria-label="Location" autocomplete="off" class="dismissable-input__input font-sans text-md text-color-text bg-color-transparent flex items-center flex-1 focus:outline-none placeholder:text-color-text-secondary" data-tracking-control-name="learning-topics_dismissable-input" id="job-search-bar-location" maxlength="500" name="location" placeholder="Location" role="combobox" value="Hong Kong" type="search">  <div class="typeahead-input__dropdown container-lined absolute top-[calc(100%+3px)] left-0 w-full rounded-b-md 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class="search-bar__live-text sr-only" role="status"></div> </section>  <div class="nav__cta-container order-3 flex gap-x-1 justify-end min-w-[100px] flex-nowrap flex-shrink-0 babybear:flex-wrap flex-2 babymamabear:min-w-[50px] "> <a class="nav__button-tertiary btn-md btn-tertiary" href="http://www.linkedin.com/learning/subscription/products?courseSlug=customer-service-3&destRedirectURL=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fcustomer-service-3&trk=learning-topics_nav-header-join&upsellTrk=lil_upsell_nav_subscription" data-tracking-control-name="lil_upsell_nav_subscription" data-tracking-impression-name="lil_upsell_nav_subscription" data-test-live-nav-primary-cta data-tracking-will-navigate> Start free trial </a> <a class="nav__button-secondary btn-md btn-secondary-emphasis" 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Courses in this category can help you better understand the nuances of effective customer communication and problem-solving, including how to tactfully handle complaints. Learn about best practices and techniques for delivering excellent customer service—and, in turn, building customer loyalty, retention, and referrals—in any industry or setting. </p> </div> </section> <section class="core-section-container my-3">    <div class="core-section-container__content break-words">  <section class="slide-list relative trending-courses"> <header class="slide-list__header mb-1.5"> <h2 class="slide-list__heading font-bold mb-0.5 text-color-text text-lg">Trending courses</h2>  </header> <div class="slide-list__nav"> <div class="slide-list__nav-wrap absolute flex h-full items-center top-0 z-1 slide-list__nav-wrap--prev left-[-20px]"> <div class="previous-slide-list__a11y-notification sr-only hidden" role="alert"> No more previous content </div> <button data-tracking-control-name="learning-topics_trending-courses_slide_list_prev_button" class="slide-list__nav-button btn-sm btn-overlay cursor-pointer disabled:hidden" aria-label="Trending courses previous slide" 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aria-label="De-Escalating Conversations for Customer Service, 49m, 434,400 viewers">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="De-Escalating Conversations for Customer Service" data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0DAQHDE6DaQd5C5g/learning-public-crop_288_512/learning-public-crop_288_512/0/1567195852153?e=2147483647&v=beta&t=1c8J0BnOlvYZTlAO1DBxXNRxV7tqIb1njE_EW6ou9Zc"> <div class="related-entity-media__duration duration"> 49m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Course </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> De-Escalating Conversations for Customer Service </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">434,400 viewers</p> </div> </div> </a> </li> <li class="trending-courses__list-item"> <a href="https://www.linkedin.com/learning/phone-based-customer-service?trk=learning-topics_trending-courses_related-content-card" target="_self" data-tracking-control-name="learning-topics_trending-courses_related-content-card" data-tracking-will-navigate class="base-card relative w-full hover:no-underline focus:no-underline base-card--link related-content-card w-[228px] block relative related-content-card--link absolute z-[1] top-0 bottom-0 left-0 right-0 hover:no-underline focus:no-underline" aria-label="Phone-Based Customer Service, 48m, 401,898 viewers">  <div class="related-entity-media relative block w-[228px] h-[134px] rounded-[2px]"> <img class="related-entity-media__img w-full h-full object-cover rounded-[2px]" alt="Phone-Based Customer Service" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFjSHWCcikLXg/learning-public-crop_288_512/learning-public-crop_288_512/0/1591394884791?e=2147483647&v=beta&t=nxf5HC4N_i52bsMYpWwoiszW1Vme3AQaTbLv8_s9ZcE"> <div class="related-entity-media__duration duration"> 48m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Course </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Phone-Based Customer Service </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">401,898 viewers</p> </div> </div> </a> </li> <li 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data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHqlw7FhlOXVw/learning-public-crop_288_512/learning-public-crop_288_512/0/1569264519416?e=2147483647&v=beta&t=_dC5Fz1GdLGYpsH5G9tBxfXe-hS8m17kGlNd0XQT9Ec"> <div class="related-entity-media__duration duration"> 45m </div>  </div> <p class="related-content-card__identifier font-sans text-xs font-bold text-color-text-low-emphasis uppercase leading-[20px]"> Course </p> <div class="related-content-card__info flex flex-col mt-1"> <h3 class="related-content-card__title font-sans text-[18px] font-bold text-color-text line-clamp-2"> Key Account Management </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">398,277 viewers</p> </div> </div> </a> </li> <li class="trending-courses__list-item"> <a 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class="search-results-header__count">3,093</span>Results for "Customer Service"  </h1>  </div> <ul class="results-list"> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-microsoft-dynamics-365-the-basics?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Learning Microsoft Dynamics 365: The Basics </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Learning Microsoft Dynamics 365: The Basics" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHkkhOe92GYZg/learning-public-crop_288_512/learning-public-crop_288_512/0/1568667115169?e=2147483647&v=beta&t=k5L-9Z8EQnwtkYZMnSc8FvUJatldMZZjlwcCsbnXGXo"> <div class="search-entity-media__duration"> 1h 46m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Learning Microsoft Dynamics 365: The Basics </h3> <h4 class="base-search-card__subtitle"> By: Gini von Courter </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">106,003 viewers</span> <span class="base-search-card__metadata-item">Released Apr 26, 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/comptia-a-plus-core-1-220-1101-cert-prep?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> CompTIA A+ Core 1 (220-1101) Cert Prep </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="CompTIA A+ Core 1 (220-1101) Cert Prep" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQEe69Da2WjL1Q/learning-public-crop_288_512/learning-public-crop_288_512/0/1718231058426?e=2147483647&v=beta&t=7pf-i623bjCMcVuI_MD1gQ7s1c3Nneh1l7GVEe_GqDQ"> <div class="search-entity-media__duration"> 15h 30m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> CompTIA A+ Core 1 (220-1101) Cert Prep </h3> <h4 class="base-search-card__subtitle"> By: Mike Meyers and Total Seminars </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">14,946 viewers</span> <span class="base-search-card__metadata-item">Released Jun 14, 2024</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/business-etiquette-phone-email-and-text-20203109?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Business Etiquette: Phone, Email, and Text </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Business Etiquette: Phone, Email, and Text" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D0DAQEeIR2p0mtCvA/learning-public-crop_288_512/learning-public-crop_288_512/0/1701901089763?e=2147483647&v=beta&t=EikfCCFtrWadOdZiOoCqQWAnP3Xa9L4A_9zh9eTd6Hs"> <div class="search-entity-media__duration"> 1h 3m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Business Etiquette: Phone, Email, and Text </h3> <h4 class="base-search-card__subtitle"> By: Toni Purvis </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">101,301 viewers</span> <span class="base-search-card__metadata-item">Released Dec 8, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/customer-success-management-fundamentals?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Customer Success Management Fundamentals </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Customer Success Management Fundamentals" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQEuiXmtumkZHA/learning-public-crop_288_512/learning-public-crop_288_512/0/1589320680006?e=2147483647&v=beta&t=oMwxdjThGSHq2zKWaijiRQCK8GyuIpz1S6_lyeDkh6Y"> <div class="search-entity-media__duration"> 58m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Customer Success Management Fundamentals </h3> <h4 class="base-search-card__subtitle"> By: PracticalCSM </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">86,410 viewers</span> <span class="base-search-card__metadata-item">Released May 14, 2020</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-essential-training-2021?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Salesforce Essential Training (2021) </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Salesforce Essential Training (2021)" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQG3Ft9uFJDUiQ/learning-public-crop_288_512/learning-public-crop_288_512/0/1620328663661?e=2147483647&v=beta&t=hFZ7rg1q8IGfNyVIPt8xZjBYFr6erhZWy65dhDe3r-E"> <div class="search-entity-media__duration"> 1h 8m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Salesforce Essential Training (2021) </h3> <h4 class="base-search-card__subtitle"> By: Jamie Grettum </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">232,724 viewers</span> <span class="base-search-card__metadata-item">Released May 10, 2021</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/it-help-desk-for-beginners-22349140?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> IT Help Desk for Beginners </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="IT Help Desk for Beginners" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQGR7jDPe27E-A/learning-public-crop_288_512/learning-public-crop_288_512/0/1685134940702?e=2147483647&v=beta&t=QgYMvjEs_MVE1BuI1mxPZLtEiiDlda4KXZO49fTSclI"> <div class="search-entity-media__duration"> 2h 7m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> IT Help Desk for Beginners </h3> <h4 class="base-search-card__subtitle"> By: Robert McMillen </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">61,019 viewers</span> <span class="base-search-card__metadata-item">Released May 31, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/customer-service-foundations-21620021?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Customer Service Foundations </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Customer Service Foundations" data-delayed-url="https://media.licdn.com/dms/image/v2/C560DAQErGYVPm1g5-A/learning-public-crop_288_512/learning-public-crop_288_512/0/1677264776907?e=2147483647&v=beta&t=RpS9ql9FLT8YrLEE0Tkso-7XpwhdulNbKIAT-SUqhJ4"> <div class="search-entity-media__duration"> 1h 11m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Customer Service Foundations </h3> <h4 class="base-search-card__subtitle"> By: Jeff Toister and Madecraft </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">209,617 viewers</span> <span class="base-search-card__metadata-item">Released Feb 28, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/comptia-a-plus-core-2-220-1102-cert-prep?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> CompTIA A+ Core 2 (220-1102) Cert Prep </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="CompTIA A+ Core 2 (220-1102) Cert Prep" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D0DAQHQ7EN5C-Fokw/learning-public-crop_288_512/learning-public-crop_288_512/0/1718215039415?e=2147483647&v=beta&t=EgBu7tRJtEIKWCavNvdvKjZmrYfLZhKp2F_tBs6WUKE"> <div class="search-entity-media__duration"> 17h 46m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> CompTIA A+ Core 2 (220-1102) Cert Prep </h3> <h4 class="base-search-card__subtitle"> By: Mike Meyers and Total Seminars </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">5,208 viewers</span> <span class="base-search-card__metadata-item">Released Jun 14, 2024</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/crm-basics-unlock-business-growth-through-relationships?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> CRM Basics: Unlock Business Growth through Relationships </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="CRM Basics: Unlock Business Growth through Relationships" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D0DAQH91qfD4RR1gw/learning-public-crop_288_512/learning-public-crop_288_512/0/1710429959253?e=2147483647&v=beta&t=FUkkaPHvoC-p_A9hXvz4cIBscDyptNRWTnP3dOOR1Cc"> <div class="search-entity-media__duration"> 49m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> CRM Basics: Unlock Business Growth through Relationships </h3> <h4 class="base-search-card__subtitle"> By: Dan Moyle and Madecraft </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">12,470 viewers</span> <span class="base-search-card__metadata-item">Released Mar 14, 2024</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/key-account-management?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Key Account Management </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Key Account Management" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHqlw7FhlOXVw/learning-public-crop_288_512/learning-public-crop_288_512/0/1569264519416?e=2147483647&v=beta&t=_dC5Fz1GdLGYpsH5G9tBxfXe-hS8m17kGlNd0XQT9Ec"> <div class="search-entity-media__duration"> 45m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Key Account Management </h3> <h4 class="base-search-card__subtitle"> By: Drew Boyd </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">398,277 viewers</span> <span class="base-search-card__metadata-item">Released Apr 11, 2017</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/working-with-upset-customers-22154277?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Working with Upset Customers </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Working with Upset Customers" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQE6o_Qe0bAf8w/learning-public-crop_288_512/learning-public-crop_288_512/0/1680800481821?e=2147483647&v=beta&t=br-oDFjDDeooefBHXLfy4dNAujV18krc8jESmDQiCtU"> <div class="search-entity-media__duration"> 47m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Working with Upset Customers </h3> <h4 class="base-search-card__subtitle"> By: Jeff Toister and Madecraft </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">69,397 viewers</span> <span class="base-search-card__metadata-item">Released Apr 10, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/customer-retention?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Customer Retention </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Customer Retention" data-delayed-url="https://media.licdn.com/dms/image/v2/D4E0DAQGLbteK-Ltvog/learning-public-crop_288_512/learning-public-crop_288_512/0/1683671552890?e=2147483647&v=beta&t=DWcwTjagPvpAJ3eLUGRxzXKeVsU80hGCRGOCjhh-Uk4"> <div class="search-entity-media__duration"> 50m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Customer Retention </h3> <h4 class="base-search-card__subtitle"> By: Noah Fleming </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">70,937 viewers</span> <span class="base-search-card__metadata-item">Released May 31, 2017</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/delivering-bad-news-to-a-customer-22818154?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Delivering Bad News to a Customer </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Delivering Bad News to a Customer" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQGUSrTO73g1TQ/learning-public-crop_288_512/learning-public-crop_288_512/0/1692900417280?e=2147483647&v=beta&t=YZCasJqMQSGcbgb3HJewG2Zs9D51Dhz2M0E3A79b5dU"> <div class="search-entity-media__duration"> 31m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Delivering Bad News to a Customer </h3> <h4 class="base-search-card__subtitle"> By: Myra Golden </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">26,023 viewers</span> <span class="base-search-card__metadata-item">Released Aug 28, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/creating-positive-conversations-with-challenging-customers-2022?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Creating Positive Conversations with Challenging Customers </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Creating Positive Conversations with Challenging Customers" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQGZuQRAhcxfyA/learning-public-crop_288_512/learning-public-crop_288_512/0/1645204997331?e=2147483647&v=beta&t=13YIcld48d-yYwIALKLhDCrg1W2bFKPN5tn9Q2R-7ec"> <div class="search-entity-media__duration"> 30m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Creating Positive Conversations with Challenging Customers </h3> <h4 class="base-search-card__subtitle"> By: Myra Golden </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">225,445 viewers</span> <span class="base-search-card__metadata-item">Released Feb 23, 2022</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/customer-service-call-control-strategies?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Customer Service: Call Control Strategies </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Customer Service: Call Control Strategies" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQGbHxeaVejF6A/learning-public-crop_288_512/learning-public-crop_288_512/0/1568665549350?e=2147483647&v=beta&t=bJg_zjWPk_RmkG46ct5yhlCCk2IWY2EWuk1FcT3FgzY"> <div class="search-entity-media__duration"> 22m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Customer Service: Call Control Strategies </h3> <h4 class="base-search-card__subtitle"> By: Myra Golden </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">301,070 viewers</span> <span class="base-search-card__metadata-item">Released Aug 14, 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/creating-a-positive-customer-experience-2020?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Creating a Positive Customer Experience </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Creating a Positive Customer Experience" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQEFXmRORkxQdw/learning-public-crop_288_512/learning-public-crop_288_512/0/1625069474515?e=2147483647&v=beta&t=DqVHjY8Foth9fqCPYcfFdIkL8xYiWsw73aSvosnKtSo"> <div class="search-entity-media__duration"> 57m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Creating a Positive Customer Experience </h3> <h4 class="base-search-card__subtitle"> By: Jeannie Walters </h4> <p class="base-search-card__identifier"> Course </p> <div 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class="base-search-card__metadata-item">401,898 viewers</span> <span class="base-search-card__metadata-item">Released May 23, 2016</span> </div> </div>  </div> </li> </ul> <div class="see-all-results-cta"> <h3 class="see-all-results-cta__header"> Not seeing what you’re looking for? Join now to see all 3,093 results. </h3> <a class="see-all-results-cta__link" href="https://www.linkedin.com/signup/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Ftopics%2Fcustomer-service-3&source=subs_learn_start&trk=learning-topics_see-all-results-cta" data-tracking-control-name="learning-topics_see-all-results-cta" data-tracking-will-navigate> Join now </a> </div> </section> </main> <aside class="serp-page__aside"> <section class="aside-section-container mb-4 aside-topics sidebar__child-topics"> <h2 class="aside-section-container__title section-title"> Explore Customer Service Topics </h2>  <div class="aside-section-container__content break-words"> <ul class="aside-topics__pill-list"> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/crm-software?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> CRM Software </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/contact-centers?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Contact Centers </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/customer-service-management?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Customer Service Management </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/customer-service-skills?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Customer Service Skills </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/service-metrics?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Service Metrics </a> </li> </ul> </div> </section> <section class="aside-section-container mb-4 aside-topics sidebar__related-topics"> <h2 class="aside-section-container__title section-title"> Explore Related Topics </h2>  <div class="aside-section-container__content break-words"> <ul class="aside-topics__pill-list"> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/business?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Business </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/business-analysis-and-strategy?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Business Analysis and Strategy </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/business-software-and-tools?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Business Software and Tools </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/crm-software?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> CRM Software </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/career-development-5?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Career Development </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/customer-service-management?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Customer Service Management </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/customer-service-skills?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Customer Service Skills </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/human-resources-3?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Human Resources </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/marketing-2?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Marketing </a> </li> <li class="aside-topics__pill-list-item"> <a href="https://www.linkedin.com/learning/topics/professional-development?trk=learning-topics_aside-topics" data-tracking-control-name="learning-topics_aside-topics" data-tracking-will-navigate class="pill pill--allow-multiline flex w-fit mr-[6px] mb-1 hover:no-underline aside-topics__pill"> Professional Development </a> </li> </ul> </div> </section> <div class="buy-for-your-team-cta"> <p class="buy-for-your-team-cta__text">Buy LinkedIn Learning for your business, higher education, or government team</p> <a class="buy-for-your-team-cta__link" href="/learning/subscription/teams?veh=lil_upx&src=li-lil-upsell&trk=learning-topics_buy-for-your-team-cta" data-tracking-control-name="learning-topics_buy-for-your-team-cta" 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data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Business Analysis and Strategy </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/business-software-and-tools?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Business Software and Tools </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/career-development-5?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Career Development </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/customer-service-3?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Customer Service </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/diversity-equity-and-inclusion-dei?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Diversity, Equity, and Inclusion (DEI) </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/finance-and-accounting?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Finance and Accounting </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/human-resources-3?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Human Resources </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/leadership-and-management?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Leadership and Management </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/marketing-2?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Marketing </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/professional-development?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Professional Development </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/project-management?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Project Management </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/sales-3?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Sales </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/small-business-and-entrepreneurship?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Small Business and Entrepreneurship </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/training-and-education?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Training and Education </a> </li> </ul> <a class="link tw-linkster-general-link" aria-label="See all business courses" href="https://www.linkedin.com/learning/topics/business?trk=learning-topics_browsemap_general-link" data-tracking-control-name="learning-topics_browsemap_general-link" data-tracking-will-navigate> See all </a> </div> <div class="flex-1 w-1/2 pt-2 pr-4 pb-4 pl-0 babybear:pb-2 babybear:w-full babybear:border-b-1 babybear:border-solid babybear:border-color-border-low-emphasis babybear:last:border-b-0"> <h3 class="text-md font-bold text-color-text leading-open"> Explore Creative Topics </h3> <ul class="my-1"> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/aec?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> AEC </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/animation-and-illustration?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Animation and Illustration </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" 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role="menuitem" lang="pl_PL"> Polski (Polish) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Português (Portuguese)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-pt_BR" data-locale="pt_BR" role="menuitem" lang="pt_BR"> Português (Portuguese) </button> </li> <li class="language-selector__item" role="presentation">  <button aria-label="Română (Romanian)" class="font-sans text-xs link block py-[5px] px-2 w-full hover:cursor-pointer hover:bg-color-action hover:text-color-text-on-dark focus:bg-color-action focus:text-color-text-on-dark language-selector__link !font-regular" data-tracking-control-name="language-selector-ro_RO" data-locale="ro_RO" role="menuitem" lang="ro_RO"> Română (Romanian) </button> </li> <li 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