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Knowledge Base" /> <meta property="article:published_time" content="2022-05-12T17:39Z" /> <meta property="article:modified_time" content="2024-05-15T16:38Z" /><title> Article - Using Duo multi-factor auth... </title></head> <body> <form method="post" action="/TDClient/30/Portal/KB/ArticleDet?ID=1494" onsubmit="javascript:return WebForm_OnSubmit();" id="aspnetForm"> <div class="aspNetHidden"> <input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" /> <input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" /> <input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE" 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Sys.WebForms.PageRequestManager._initialize('ctl00$ctl00$smMain', 'aspnetForm', ['tctl00$ctl00$cpContent$cpContent$UpdatePanel1','','tctl00$ctl00$cpContent$cpContent$upFeedbackGrid','','tctl00$ctl00$cpContent$cpContent$UpdatePanel3','','tctl00$ctl00$cpContent$cpContent$UpdatePanel2','','tctl00$ctl00$cpContent$cpContent$upShare','','tctl00$ctl00$cpContent$cpContent$lblResults$ctl00',''], ['ctl00$ctl00$cpContent$cpContent$btnSubmitComments','','ctl00$ctl00$cpContent$cpContent$btnToggleSubscribe','','ctl00$ctl00$cpContent$cpContent$btnToggleFavorite','','ctl00$ctl00$cpContent$cpContent$btnSendShare',''], [], 90, 'ctl00$ctl00'); //]]> </script> <div id="ctl00_ctl00_upMain" style="display:none;"> <div id="ctl00_ctl00_pbMain" class="progress-box-container"><div class="progress-box-body"><div class="well shadow"><h2 class="h4 gutter-top-none">Updating...</h2><div class="progress" style="margin-bottom: 0;"><div class="progress-bar progress-bar-striped active" role="progressbar" 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word-wrap: break-word;"> Using Duo multi-factor authentication </h1> <div id="ctl00_ctl00_cpContent_cpContent_divBody" class="gutter-top break-word ckeShim clearfix"><p><img alt="" height="400" src="/images/group293/68864/duo-login-screen-new.PNG" title="">When you're prompted to verify your identity using Duo Mobile, you confirm your identity using either <b>Send Duo Push or</b> <b>Duo Mobile passcode.</b> </p> <p><img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=c5a64cd7-2a01-490f-a2f1-85c2ca117417.PNG&beidInt=2" style="height: 300px; width: 250px" title=""></p> <p>By default, Duo Mobile will send a Push notification to its assigned device. Once confirmed, you may opt to remember your authentication in this browser on this device/computer by checking the <b>Remember me for 30 days</b> checkbox.</p> <p> </p> <p>For more information on this feature, see <a href="https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=270">How "Remember me" works in Duo multi-factor authentication</a>.<br> <img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=454af692-6473-43f9-8123-71901a560f54.PNG&beidInt=2" style="height: 300px; width: 250px" title=""></p> <p>If you do not have Duo Mobile Push configured, or you would like to select a different option, click <b>Other options</b> to view the other available methods of authentication.<br> <img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=20eaf19c-209b-41a6-b005-2ef110a6d1fc.PNG&beidInt=2" style="height: 300px; width: 250px" title=""></p> <h3>Duo Verified Push</h3> <p><b>This is the recommended method for verifying your identity.</b> All it requires an active Internet connection.</p> <p>Open Duo Mobile on your device (or tap the notification banner, if enabled) and <em>enter</em> the provided verification code to log in.<br> <img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=3468d4ac-eb85-4bd5-83bf-e59ad9e06e93.png&beidInt=2" style="height: 506px; width: 900px" title=""></p> <h3>Enter Duo passcode</h3> <p>Click <b>Use Duo Mobile passcode</b> to open a text field.<br> <img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=69b1c8a2-ca1e-441c-8e22-e33654b68664.png&beidInt=2" style="height: 330px; width: 250px" title=""></p> <p>Open Duo Mobile on your registered device and tap the <b>downwards-pointing toggle arrow</b> to reveal a passcode. To generate a new passcode, tap the <b>circular arrows</b>.</p> <p><br> <img alt="Duo Mobile on phone before generating passcode" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=87915708-1d4c-4ec8-ac84-37975e04a2c0.png&beidInt=2" style="width: 250px; height: 320px" title="Duo Mobile on phone before generating passcode">    <img alt="Passcode for Duo Mobile on phone" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=e753cba9-f648-44a8-99dc-7f749aaafea7.png&beidInt=2" style="width: 250px; height: 320px" title="Passcode for Duo Mobile on phone"></p> <p>Enter the passcode into the field shown below and click <b>Verify</b>.<br> <img alt="" src="https://services.northwestern.edu/TDPortal/Images/Viewer?fileName=0b75e335-a59a-44b5-8c64-dff751265c73.PNG&beidInt=2" style="height: 330px; width: 250px" title=""></p> <h3> </h3> <p>If you are unable to authenticate using any of these methods (i.e., you lost your phone, you don't have any devices to register with Duo, ...etc.), or for additional assistance, please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at <a href="mailto:consultant@northwestern.edu">consultant@northwestern.edu</a>.</p> <p> </p></div> <div id="divFeedback2" class="well gutter-top-lg"> <div class="row" id="divHelpfulYesNo"> <div class="col-sm-7"> <div id="divWasHelpful"> Was this helpful? </div> <div id="divFeedbackRecorded" style="display: none;"> Thank you. 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} function ValidatorOnSubmit() { if (Page_ValidationActive) { return ValidatorCommonOnSubmit(); } else { return true; } } Sys.Application.add_init(function() { $create(Sys.UI._UpdateProgress, {"associatedUpdatePanelId":null,"displayAfter":500,"dynamicLayout":true}, null, null, $get("ctl00_ctl00_upMain")); }); document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor').dispose = function() { Array.remove(Page_Validators, document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_rfvCkEditor')); } document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_cvMaxLength').dispose = function() { Array.remove(Page_Validators, document.getElementById('ctl00_ctl00_cpContent_cpContent_shareBody_cvMaxLength')); } //]]> </script> </form> <footer role="contentinfo"> <div class="master-footer"> <div class="default-footer"> Powered by <a href="https://www.teamdynamix.com" target="_blank">TeamDynamix</a> | <a href="/TDClient/30/Portal/SiteMap">Site Map</a> </div> </div> </footer> <script> // Inject the Google Analytics isogram. 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