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</a> </li> </ul> </div> </div> </nav> </header> <main class="main-content usa-layout-docs usa-section " role="main" id="main-content"> <div class="grid-container"> <div class="grid-row grid-gap"> <div class="usa-layout-docs__main desktop:grid-col-fill"> <div class="page-node-1848 region region-content"> <div data-drupal-messages-fallback class="hidden"></div><div id="block-oig-uswds-pagetitle" class="page-node-1848 block block-core block-page-title-block"> <h1 class="uswds-page-title page-title"><span property="schema:name" class="page-node-1848 field field--name-title field--type-string field--label-hidden">Hotline</span> </h1> </div> <div id="block-mainpagecontent" class="page-node-1848 block block-system block-system-main-block"> <article about="/hotline" typeof="schema:WebPage" class="page-node-1848"> <span property="schema:name" content="Hotline" class="rdf-meta hidden"></span> <div> <div property="schema:text" class="page-node-1848 clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div class="usa-alert usa-alert--error" role="alert"> <div class="usa-alert__body"> <h4 class="usa-alert__heading">Notice</h4> <p class="usa-alert__text">If you are experiencing or have knowledge of a health or safety emergency involving immediate danger of physical harm to self or others, call 911 or your local law enforcement authority.</p> </div> </div> <h2>Report Corruption, Fraud, Waste, Abuse, Mismanagement or Misconduct</h2> <p><span style="float:right; margin-left:15px;margin-bottom:15px;"><a href="https://www.oig.dhs.gov/sites/default/files/DHS_OIG_Hotline-optimized_without_fax.jpg" target="_blank" title="Download the DHS OIG Hotline Poster in PDF format"><img alt="Download the DHS OIG poster in PDF format" data-entity-type data-entity-uuid src="https://www.oig.dhs.gov/sites/default/files/DHS-OIG-Hotline-optimized-thumbnail-without-fax.jpg"></a></span></p> <figcaption style="clear: right; margin-right: 48px; float: right;"><a href="https://www.oig.dhs.gov/sites/default/files/Hotline-without-fax.pdf" target="_blank" title="Downloadable Poster Version">Downloadable Poster Version</a></figcaption> <h4>What to Report to the DHS OIG Hotline</h4> <p>The DHS Office of Inspector General investigates fraud, waste, abuse, and criminal misconduct involving DHS programs, personnel, and funds. Examples of these types of violations include:</p> <ul> <li>Border corruption</li> <li>DHS employee criminal activity</li> <li>Cybercrime</li> <li>Misuse of classified information</li> <li>Bribery and acceptance of gratuities</li> <li>Conflicts of interest</li> <li>Disaster and pandemic fraud involving DHS funds</li> <li>Contract and procurement fraud</li> <li>Whistleblower retaliation</li> </ul> <h4>What NOT to Report to the DHS OIG Hotline</h4> <p>The DHS OIG hotline is NOT an emergency services network. While complaints can be submitted to the DHS OIG hotline at any time, the hotline is not actively monitored 24 hours per day and complaints are generally processed in the order they are received. As such, <strong><font color="#FF0004">if there is an immediate threat to life or safety, call 911</font></strong>. Do not use our hotline to report emergencies.</p> <p>The DHS OIG hotline should not be used to report allegations that are unrelated to DHS or allegations that would be more appropriately addressed by entities other than DHS OIG. Direct links to specific offices for reporting some common issues are as follows:</p> <ul> <li>Equal Employment Opportunity complaints, including discrimination on the basis of race, color, religion, national origin, sex, age, physical or mental disability, or protected genetic information, may be reported through the <a href="https://www.dhs.gov/filing-equal-employment-opportunity-eeo-complaint">DHS EEO Complaint Process</a>.</li> <li>Immigration violations, including marriage fraud and individuals in the country without authorization, <a href="http://www.ice.gov/webform/hsi-tip-form"> may be reported to ICE.</a></li> <li>Medical questions or concerns related to detainees in ICE facilities may be reported to the <a href="https://www.ice.gov/ICEcasereview" target="_blank">ICE ERO Detention and Information Line</a> at 1 (888) 351-4024.</li> <li>Questions regarding visa or citizenship applications may be reported to the <a href="https://www.dhs.gov/topics/cis-ombudsman">USCIS Ombudsperson</a>.</li> <li>Issues related to travel processing, including watchlist questions and denied entry issues, may be reported to the <a href="https://www.dhs.gov/dhs-trip">DHS Traveler Redress Inquiry Program (TRIP) Office.</a></li> </ul> <p>Submitting repeated complaints to DHS OIG regarding the same matter will not result in faster or additional action. Additionally, the DHS OIG hotline should not be used to submit links to news stories or complaints based solely on information derived from the news media.</p> <h4>How can I report an allegation?</h4> <p><strong>Online fillable Allegation Form is Recommended:</strong> <a href="https://hotline.oig.dhs.gov/#step-1"><img alt="Allegation form button" src="https://www.oig.dhs.gov/sites/default/files/allegation.jpg"></a></p> <p><strong>Call</strong>: 1-800-323-8603 toll free</p> <p><strong>TTY</strong>: 1-844-889-4357 toll free</p> <p><strong>U.S. Mail:</strong></p> <p>DHS Office of Inspector General/MAIL STOP 0305<br> Attn: Office of Investigations - Hotline<br> 245 Murray Lane SW<br> Washington, DC 20528-0305</p> <h1>Hot Links</h1> </div> <div class="page-node-1848 field field--name-field-frequently-asked-questions field--type-faqfield field--label-hidden field__items"> <div class="field__item"><div id="faqfield_field_frequently_asked_questions_node_1848"><h3 class="faqfield-question">Reporting FEMA Fraud</h3><div class="faqfield-answer"><p>If you have knowledge of employee corruption, fraud, waste, abuse or allegation of mismanagement involving FEMA disaster relief operations, please report it to the DHS OIG Hotline. You can file a report online by accessing the DHS OIG Online Allegation Form. Automated filing of the DHS OIG Online Allegation form will ensure that your allegation is expeditiously received by the OIG.</p><p>If you wish to receive an electronic “Complaint Number Notification” alert message via email, you must provide a point of contact email address. Failure to provide a point of contact email address precludes the OIG from notifying you of the assignment of a Complaint Number to your allegation.</p><p>Your allegation will be reviewed and processed in the order it was received. Assignment of a Complaint Number, and notification of such assignment, is not an indication your complaint will be investigated by the DHS OIG or any other applicable investigative body. </p><p><strong>If you cannot use the <a href="https://hotline.oig.dhs.gov/" target="_blank" title="OIG Hotline Form">DHS OIG Online Allegation Form</a>, please file your allegation by:</strong></p><p><strong>U.S. Mail:</strong><br><br> DHS Office of Inspector General/MAIL STOP 0305<br><br> Attention: Hotline<br><br> 245 Murray Lane SW<br><br> Washington, DC 20528-0305</p><p><strong>Phone:</strong> 1-800-323-8603</p></div><h3 class="faqfield-question">Disaster Relief Resources</h3><div class="faqfield-answer"><p>Please report as much detailed information as possible such as: Who? What? Where? Why? How? Allegations may be made anonymously or you may request confidentiality.</p><ul><li>How to Get Help: <a href="http://www.fema.gov/"><strong>http://www.FEMA.gov</strong></a></li><li>Donate and Volunteer: <a href="http://www.redcross.org/en/volunteer"><strong>http://www.RedCross.org/en/volunteer</strong></a></li><li>Health and Safety: <a href="http://www.cdc.gov/"><strong>http://www.CDC.gov</strong></a></li><li>En Espanol: <a href="http://www.usa.gov/gobiernousa/"><strong>http://www.usa.gov/gobiernousa/</strong></a></li></ul></div><h3 class="faqfield-question">Undocumented Immigrants</h3><div class="faqfield-answer"><p>To report undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at <strong>1-866-DHS-2-ICE </strong>to report suspicious activity.</p><p>For more information click here: <a href="http://www.ice.gov/"><strong>http://www.ICE.gov</strong></a></p></div><h3 class="faqfield-question">Employers Hiring Undocumented Immigrants</h3><div class="faqfield-answer"><p>To report employers hiring undocumented immigrants, please call the U.S. Immigration and Customs Enforcement (ICE) at <strong>1-866-DHS-2-ICE</strong> to report suspicious activity.</p><p>For more information click here:<strong> </strong><a href="http://www.ice.gov/"><strong>http://www.ICE.gov</strong></a></p></div><h3 class="faqfield-question">Reporting Immigration Irregularities or Violations (Not Involving DHS Employees)</h3><div class="faqfield-answer"><p>To report immigration irregularities or violations, please call the U.S. Immigration and Customs Enforcement (ICE) at <strong>1-866-DHS-2-ICE</strong> to report suspicious activity.</p><p>For more information click here:<strong> </strong><a href="http://www.ice.gov/"><strong>http://www.ICE.gov</strong></a></p></div><h3 class="faqfield-question">Customs and Border Protection</h3><div class="faqfield-answer"><p>For questions and information regarding the U.S. Customs and Border Protection (CBP), please call the CBP INFO Center. The Center is open Monday-Friday between 9 a.m. and 4 p.m. EDT. You can ask your question via <a href="https://help.cbp.gov/app/ask" target="_blank" title="Link to CBP Email Page">email</a> or by calling <strong>1-877-CBP-5511</strong>.</p><p>If you are outside the U.S. you must call <strong>202-325-8000</strong> or click here for additional information: <strong><a href="http://www.cbp.gov" target="_blank" title="Link to CBP Website">http://www.cbp.gov</a></strong></p><p>Telecommunications device for the hearing impaired: 1-800-877-8339 or <a href="https://www.federalip.us/" target="_blank" title="Telecommunications Device for the Hearing Impaired">https://www.federalip.us/</a></p></div><h3 class="faqfield-question">Immigration Status</h3><div class="faqfield-answer"><p>To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Citizenship and Immigration Services (USCIS) at the National Customer Service Center at <strong>1-800-375-5283.</strong></p><p>For more information, click here: <a href="https://www.uscis.gov"><strong>https://www.uscis.gov</strong></a></p></div><h3 class="faqfield-question">Assistance with Immigration or Citizenship</h3><div class="faqfield-answer"><p>To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Citizenship and Immigration Services (USCIS) at the National Customer Service Center at <strong>1-800-375-5283.</strong></p><p>For more information, click here: <a href="https://www.uscis.gov"><strong>https://www.uscis.gov</strong></a></p></div></div></div> </div> </div> </article> </div> <div id="block-oig-uswds-hotlinefrequentlyaskedquestions" class="page-node-1848 block block-block-content block-block-content8ddd4cd3-d88d-4e8d-9b96-7462a0229439"> <div class="page-node-1848 clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><h1>Hotline Frequently Asked Questions</h1> </div> <div class="page-node-1848 field field--name-field-faqs field--type-faqfield field--label-hidden field__items"> <div class="field__item"><div id="faqfield_field_faqs_block_content_5"><h3 class="faqfield-question">What to Report to the DHS OIG Hotline</h3><div class="faqfield-answer"><p>The Allegations that should be reported to the OIG Hotline include, but are not limited to: Employee corruption, civil rights and civil liberties abuses, program fraud and financial crimes, and miscellaneous criminal and non-criminal activity associated with waste, abuse, mismanagement or misconduct affecting the programs and operations of the <a href="http://www.dhs.gov/" target="_blank" title="DHS Website">U.S. Department of Homeland Security (DHS)</a>.</p></div><h3 class="faqfield-question">Who can file an allegation?</h3><div class="faqfield-answer"><p>The <a href="/hotline">OIG Hotline</a> receives allegations from multiple sources, including DHS employees (to include contractors) and concerned citizens.</p></div><h3 class="faqfield-question">How do you file a “whistleblower” allegation?</h3><div class="faqfield-answer"><p>If you believe you are a victim of whistleblower retaliation, please contact the <a href="/hotline">OIG Hotline</a> or the <a href="https://osc.gov/" target="_blank" title="Office of Special Counsel">Office of Special Counsel</a> for more information by accessing the <a href="/whistleblower-protection" target="_blank" title="View Whistleblower Protection Information">Whistleblower Resources</a>.</p></div><h3 class="faqfield-question">Why should I provide my name?</h3><div class="faqfield-answer"><p>The OIG relies upon concerned employees and citizens to provide us with information regarding alleged employee corruption, waste, fraud, mismanagement or misconduct within DHS. Although not required to do so, we urge you to identify yourself when submitting an allegation using the automated <a href="https://hotline.oig.dhs.gov/" target="_blank" title="DHS OIG Online Allegation form">DHS OIG Online Allegation form</a>. If the information you provide is helpful, we may need to contact you in-person or via the internet, telephone or U.S. Mail for additional information.</p></div><h3 class="faqfield-question">Can I remain anonymous? What is confidentiality?</h3><div class="faqfield-answer"><p>Individuals who contact the OIG may 1) remain anonymous, 2) identify him/herself but request confidentiality by noting they do not wish his/her identity to be revealed, or 3) fully disclose their identity.</p><p>It may be necessary for the OIG to reveal a confidential complainant's identity if such identification is necessary to investigate the alleged matter, or as otherwise required by law. Complainants who file anonymously, or those requesting confidentiality, should understand filing as such may hinder the OIG's ability to thoroughly pursue their complaint. Anonymity may be forfeited when submitting an online allegation to the <a href="https://hotline.oig.dhs.gov/" target="_blank" title="DHS OIG Online Allegation form">DHS OIG Hotline</a>, if a confirmation receipt with Complaint Number is desired</p></div><h3 class="faqfield-question">What information should I include in my allegations?</h3><div class="faqfield-answer"><p>If filing under any condition other than “anonymously” please make sure you provide your name, address, telephone number, and all other pertinent contact information. If you wish to receive a Complaint Number Notification alert message via email you must provide a valid point of contact email address.</p><p>If the alleged offender is a DHS employee, please provide the employee's name, title, tour of duty, and the name and address of the DHS agency where the employee works. Additionally, the information you provide should be as detailed as possible.</p><ul><li>Who was involved in the alleged wrongdoing (person, DHS Agency or organization)?</li><li>What did the individual or entity do?</li><li>Where did the incident take place?</li><li>When did it happen? Is it still ongoing?</li><li>How was the activity committed?</li><li>How did you become aware of the problem?</li><li>Who else has knowledge of the potential wrongdoing?</li></ul><p>Some of this information is (*) “required” when filing an allegation using the online <a href="https://hotline.oig.dhs.gov/" target="_blank" title="DHS OIG Online Allegation form">DHS OIG Online Allegation form</a></p></div><h3 class="faqfield-question">How do I file an allegation?</h3><div class="faqfield-answer"><p>The preferred method of filing an allegation is via the <a href="https://hotline.oig.dhs.gov/" target="_blank" title="DHS OIG Online Allegation form">DHS OIG Online Allegation form</a>. You may also use the U.S. Mail, or phone to file your allegation materials:</p><p><strong>U.S. Mail:</strong><br><br><span>DHS Office of Inspector General/MAIL STOP 0305<br><br> Attention: Hotline<br><br> 245 Murray Lane SW<br><br> Washington, DC 20528-0305</span></p><p><strong>Phone:</strong> 1-800-323-8603</p></div><h3 class="faqfield-question">What is done with the information that is received by the Hotline?</h3><div class="faqfield-answer"><p>Information that is received by the OIG Hotline is reviewed to determine if DHS OIG investigation or referral to a more appropriate entity is warranted. If the allegation does not fall within the scope of DHS OIG's jurisdiction, that information may be forwarded to the appropriate agency or authority for their review. </p></div><h3 class="faqfield-question">What can I expect after filing an allegation with DHS OIG?</h3><div class="faqfield-answer"><p>Unless you are contacted directly by one of our investigators, there will be no communication from our office.</p><p>Federal regulations prohibit the disclosure of information contained in investigative and law enforcement records, even to the individual submitting the allegation(s).</p><p>Our office will NOT provide anyone, to include the source of the complaint, with the status of action(s) taken on any allegation. This includes details pertaining to the processing of your complaint. The information you provide will be handled according to our internal policies and guidelines, and appropriate action will be taken, as determined.</p><p>Once a file is closed, results may be requested under the Freedom of Information Act (FOIA).</p></div></div></div> </div> </div> </div> </div> </div> </div> <div class="grid-container usa-footer__return-to-top page-wrap"> <a href="#" aria-label="Return to the top of the page" title="Go to the top of the page">Return to top of page</a> </div> </main> <footer class="usa-footer usa-footer--medium" role="contentinfo"> <div class="grid-container footer-top-subscribe page-wrap"> <div class="grid-row grid-gap"> <div class="footer-subscribe-wrap"> <div class="tablet:grid-col-10"> <h3 class="usa-footer-subscribe-text">Sign-up for DHS OIG news and updates.</h3> </div> <div class="tablet:grid-col-2"> <a class="usa-button footer-subscribe-button" href="https://public.govdelivery.com/accounts/USDHSOIG/subscriber/new" title="Sign-up for DHS OIG 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