Twitter Help Center

<!DOCTYPE html> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.twitter.com/","20110926091405","https://web.archive.org/","web","/_static/", "1317028445"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="en-us" http-equiv="Content-Language"/> <meta content="Twitter is without a doubt the best way to share and discover what is happening right now." name="description"/> <meta name="viewport" content="initial-scale = 1.0, maximum-scale = 1.0, width=device-width"/>  <link href="/web/20110926091405im_/http://support.twitter.com/favicon.ico" rel="shortcut icon" type="image/x-icon"/>  <title>Twitter Help Center </title> <script src="/web/20110926091405js_/http://support.twitter.com/javascripts/lib/loadrunner.js" data-path="/javascripts/modules"></script> <script src="/web/20110926091405js_/http://support.twitter.com/javascripts/shared/common_behavior.js?1316806063" type="text/javascript"></script> <link href="/web/20110926091405cs_/http://support.twitter.com/stylesheets/less/compiled/help_center.css?1316806063" media="screen" rel="stylesheet" type="text/css"/> <link href="/web/20110926091405cs_/http://support.twitter.com/stylesheets/less/compiled/mobile.css?1316806063" media="screen" rel="stylesheet" type="text/css"/>   </head> <body class="home-page"> <div id="top-stuff"> <div class="topbar"> <div class="topbar-bg"></div> <div class="topbar-inner"> <div class="fixed-container clearfix"> <div id="home-logo"> <a class="logo" accesskey="1" href="/web/20110926091405/http://support.twitter.com/"> <div class="desktop-logo"> <img alt="Twitter-logo-no-bird" src="/web/20110926091405im_/http://support.twitter.com/images/twitter-logo-no-bird.png?1316806063"/> <span class="desktop-name">help center</span> </div> <div class="mobile-logo mobile-only"> <span class="mobile-name">help</span> <img alt="White-larry" height="20" src="/web/20110926091405im_/http://support.twitter.com/images/white-larry.png?1316806063"/> </div> </a> </div> <div id="search_holder"> <form action="/web/20110926091405/http://support.twitter.com/homes/search" id="helpcenter_search" method="get" page="1"> <span class="glass left"><i></i></span> <input id="query" name="query" placeholder="Search the help center" type="text"/> </form></div> <ul class="nav secondary-nav"> <li class="mobile-search mobile-only"> <a class="menu" href="#"><span>Search</span></a> </li> <li><a href="https://web.archive.org/web/20110926091405/https://twitter.com/support_auth">Sign in</a></li> <li class="check-tickets"><a href="https://web.archive.org/web/20110926091405/https://twitter.com/support_auth?return_to=%2Ftickets">Check your tickets</a></li> </ul>  <div class="language-toggle"> <select class="language-switch" id="language_switch" name="language_switch"><option value="en" selected="selected">English</option> <option value="fr">Français</option> <option value="it">Italiano</option> <option value="de">Deutsch</option> <option value="es">Español</option> <option value="ja">日本語</option> <option value="pt">Português</option> <option value="ko">한국어</option> <option value="ru">Русский</option> <option value="nl">Nederlands</option> <option value="id">Bahasa Indonesia</option></select> </div> <form method="post" id="sign_out_form" action="/web/20110926091405/http://support.twitter.com/sessions/destroy" style="display:none;"> <input name="authenticity_token" value="yriqku4emauubwMMLzaKzKJfDT8ZWeHV4TjmCqOI8ic=" type="hidden"/> </form> </div>  </div>  </div>  </div>  <div id="container"> <div id="support_content"> <div class="row clearfix"> <div class="eleven columns"> <h1 id="home_header">Welcome! How can we help you?</h1> <ul class="sections touch-enhanced nowrap"> <li class="basics"><a href="/web/20110926091405/http://support.twitter.com/groups/31-twitter-basics"> <strong>Twitter basics</strong> <span>Getting started, account settings, following, searching, Facebook integration...</span> </a></li> <li class="not-working"><a href="/web/20110926091405/http://support.twitter.com/groups/32-something-s-not-working"> <strong>Something's not working</strong> <span>Can't login, email confirmation, missing Tweets, following problems, search failures...</span> </a></li> <li class="violation"><a href="/web/20110926091405/http://support.twitter.com/groups/33-report-a-violation"> <strong>Report a violation</strong> <span>Hacked accounts, reporting spam, trademark violations, impersonation, safety...</span> </a></li> <li class="mobile"><a href="/web/20110926091405/http://support.twitter.com/groups/34-apps-sms-and-mobile"> <strong>Apps, SMS, and Mobile</strong> <span>Connecting your mobile, SMS/text messaging, official Twitter apps, troubleshooting...</span> </a></li> <li class="advertising"><a href="/web/20110926091405/http://support.twitter.com/groups/35-advertising"> <strong>Advertising</strong> <span>Getting started, Promoted Products, Tutorials for existing advertisers...</span> </a></li> </ul> </div> <div class="five columns aside tweet-sidebar"> <div class="support-tweet-box"> <h3>Updates from Twitter Support</h3> <div id="twitter_widget"> <script src="/web/20110926091405js_/http://support.twitter.com/javascripts/lib/tweetwidget.js?1316806063" type="text/javascript"></script> <script> new TWTR.Widget({ version: 2, type: 'profile', rpp: '3', interval: 6000, width: 'auto', theme: { shell: { background: '#ffffff', color: '#ffffff' }, tweets: { background: '#ffffff', color: '#777777', links: '#0084B4' } }, features: { scrollbar: false, loop: false, live: true, hashtags: true, timestamp: true, avatars: true, behavior: 'all' } }).render().setUser('support').start(); </script> </div> </div> <hr/> <div class="more-help-box"> <h3>More help?</h3> <ul class="more-help-list"> <li><a href="https://web.archive.org/web/20110926091405/http://twitter.com/support">@support</a></li> <li class="mobile-only"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/mobilesupport">@mobilesupport</a></li> <li><a href="https://web.archive.org/web/20110926091405/http://status.twitter.com/">Status blog</a></li> <li><a href="https://web.archive.org/web/20110926091405/http://blog.twitter.com/">Twitter blog</a></li> </ul> </div> </div> </div> </div> <div id="footer"> <ul class="unstyled footer-link-list"> <li class="copyright">© 2011 Twitter</li> <li class="divider">·</li> <li class="back-twitter-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/">Back to Twitter</a></li> <li class="language-toggle mobile-only"> <label for="language_switch">Language: <select class="language-switch" id="language_switch" name="language_switch"><option value="en" selected="selected">English</option> <option value="fr">Français</option> <option value="it">Italiano</option> <option value="de">Deutsch</option> <option value="es">Español</option> <option value="ja">日本語</option> <option value="pt">Português</option> <option value="ko">한국어</option> <option value="ru">Русский</option> <option value="nl">Nederlands</option> <option value="id">Bahasa Indonesia</option></select> </label> </li> </ul> <ul class="unstyled footer-link-list external-links"> <li class="about-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/about#about">About Us</a></li> <li class="contact-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/about/contact">Contact</a></li> <li class="blog-link"><a href="https://web.archive.org/web/20110926091405/http://blog.twitter.com/">Blog</a></li> <li class="status-link"><a href="https://web.archive.org/web/20110926091405/http://status.twitter.com/">Status</a></li> <li class="goodies-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/goodies">Goodies</a></li> <li class="api-link"><a href="https://web.archive.org/web/20110926091405/https://dev.twitter.com/">API</a></li> <li class="business-link"><a href="https://web.archive.org/web/20110926091405/http://business.twitter.com/">Business</a></li> <li class="help-link"><a href="/web/20110926091405/http://support.twitter.com/">Help</a></li> <li class="jobs-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/jobs">Jobs</a></li> <li class="terms-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/tos">Terms</a></li> <li class="privacy-link"><a href="https://web.archive.org/web/20110926091405/http://twitter.com/privacy">Privacy</a></li> </ul> </div> </div>  <div id="notifications"> <div class="notification-bar-container"></div> </div>  <script type="text/javascript"> var _gaq = _gaq || []; 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Twitter Help Center