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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Troubleshoot migration with Jira Cloud Migration Assistant | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; window.CONTENTFUL_ENV = "master"; window.LOGOUT_URL = "https://id.atlassian.com/logout"; window.CONTACT_FORMS_MANIFEST = "https://support-form-app-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json"; window.SEGMENT_KEY = "ycih1ygfsk"; window.LD_CLIENT_SDK_KEY = "5d2416de0d7d7c0763fc77c5"; window.BANNERMAN_MANIFEST = "https://bannerman.us-east-1.prod.public.atl-paas.net/asset-manifest.json"; window.SAC_CST_TOKEN_COOKIE_NAME = "cloud.session.token"; window.SAC_OIDC_TOKEN_COOKIE_NAME = "sac_oidc_token"; window.SAC_BASE_URL = "https://support.atlassian.com"; window.CSM_CHAT_WIDGET_BASE_URL = "https://jcs-chat-widget.atlassian.com"; window.MY_REQUESTS_APP_MANIFEST_URL = "https://customer-support-portal.prod.atl-paas.net/asset-manifest.json"; window.CST_STATIC_FORMS_URL = "https://support-forms.atlassian.com"; window.CST_STATIC_FORMS_MANIFEST_URL = "https://support-forms.atlassian.com/asset-manifest.json"; window.ID_AUTH_URL = "https://id.atlassian.com"; window.CONFLUENCE_URL = "https://confluence.atlassian.com"; window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"46YTk0kKIYtmAQv4EKbohT","lastPublished":"2025-01-06T07:02:18.215Z","firstPublishedAt":"2022-06-07T06:05:16.293Z","type":"topic","topicType":"Mixed","topicTitle":"Troubleshoot migration with Jira Cloud Migration Assistant","description":"Check known issues and solutions to the most common problems related to migrations with the Jira Cloud Migration Assistant.","metaDescription":"Check known issues and solutions to the most common problems related to migrations with the Jira Cloud Migration Assistant.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":{"title":"Migrations Content Design","description":"Helping customers move from self-hosted Jira and Confluence to cloud. ","slackChannel":"C065LMS4U7L","jiraProject":"https://hello.atlassian.net/jira/software/projects/CMCD/boards/2937","confluenceSpace":"https://hello.atlassian.net/wiki/spaces/MigPT/pages/2475635381/Cloud+migrations+content+design+team","notificationEnabledEnvironments":null},"featuredVideo":null,"taxonomyUserRoleRef":[],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This page will help you troubleshooting problems that you might encounter when using the Jira Cloud Migration Assistant.</p></div></div><div style='background:#E3FCEF' class='ak-editor-panel' data-panel-type='success'><span style='color:#00875A' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel success'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm1.364-10.964l-2.152 4.11-1.543-1.39a1 1 0 1 0-1.338 1.487l2.5 2.25a1 1 0 0 0 1.555-.279l2.75-5.25a1 1 0 0 0-1.772-.928z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='124'><strong>How to use this page</strong></p><p data-renderer-start-pos='146'>Press Ctrl+F or Command+F (on a Mac) on this page and enter the error message details into the find field to look for the relevant KB article.</p></div></div><p data-renderer-start-pos='292'>We’ve divided this page into a few categories, depending on where you are in your migration journey:</p><ul class='ak-ul'><li><p data-renderer-start-pos='394'>Known issues</p></li><li><p data-renderer-start-pos='410'>Before you run the migration</p></li><li><p data-renderer-start-pos='442'>After you run the migration</p></li><li><p data-renderer-start-pos='473'>How to contact Atlassian support</p></li></ul><h2 id='Known-issues'>Known issues</h2><p data-renderer-start-pos='525'>Here’s a list of known issues that might affect your migration or the already migrated data.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:242px'><col style='width:402px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='619'><strong>Topic</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='628'><strong>Description</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='645'><strong>Data integrity</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='663'>If your Jira Server site is highly customized, you may face additional issues when migrating. For example, if you have any required field with a null value the migration will fail because this is not supported on your Cloud site. We recommend cleaning up your instance data before migrating.</p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='960'><strong>Incomplete migrations and projects</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='998'>An incomplete status means that some things have been migrated but there was at least 1 entity that we couldn’t migrate. For example, we might be able to migrate a project but 1 issue fails because there is a null value in a custom field. In this case, the project will show up as incomplete even though all the actual data is complete. Many times this status will not be a problem for your migration. Download the error logs to determine what is causing the failure. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1472'><strong>Changes on Server before migrating</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1510'>If you make any changes on your Server site, wait at least 10 minutes before migrating to allow all data to be updated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1636'><strong>Changing project keys</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1661'>If you choose to change a project key on your Server before or during migration, make sure that all configuration, filters and boards are updated with the new project key before attempting a new migration. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1873'><strong>Links to projects and issues that aren’t included in the migration</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1943'>If you have chosen to migrate in smaller batches, links to projects or issues that haven't yet been migrated will be missing until that linked item is migrated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2110'><strong>History entries with missing references</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2153'>If a history entry refers to a missing link or attachment, the history entry won't be migrated. If a linked issue or project is migrated at a later date, the history entry will be updated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2348'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><strong>Jira</strong></span></span></span><strong> boards not returning correct results</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2390'>The migration assistant does not check that the JQL issue filters on boards are returning the correct results after migration. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. To fix this issue, edit the board's JQL filter after migrating. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-software-cloud/docs/configure-filters/' title='https://support.atlassian.com/jira-software-cloud/docs/configure-filters/'>Learn more about board filters</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2765'><strong>Problems with Jira Align after the migration</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2813'>If you use Jira Align, you need to complete additional steps before, during, and after the migration. If you’re having problems, see the linked page or contact Atlassian Support. <a class='sc-gpHHfC prKHQ' href='https://help.jiraalign.com/hc/en-us/articles/20614894862356' title='https://help.jiraalign.com/hc/en-us/articles/20614894862356'>Learn how to migrate Jira Align</a></p></td></tr></tbody></table></div></div><h2 id='Before-you-run-the-migration'>Before you run the migration</h2><p data-renderer-start-pos='3061'>There are two things you can check before running the migration:</p><ul class='ak-ul'><li><p data-renderer-start-pos='3127'>Pre-migration checks</p></li><li><p data-renderer-start-pos='3151'>Pre-migration report</p></li></ul><h3 id='Pre-migration-checks'>Pre-migration checks</h3><p data-renderer-start-pos='3199'>Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. <span><a href='https://support.atlassian.com/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Run pre-migration checks, review, and run a Jira migration</a></span></p><h4 id='Checks-statuses'>Checks statuses</h4><p data-renderer-start-pos='3375'>Here’s a brief description of statuses shown by pre-migration checks.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:63px'><col style='width:514px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='75'><p data-renderer-start-pos='3446'><strong>Symbol</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3456'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful' alt='check successful'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3476'>The check has passed. You can proceed with your migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning' alt='Expand the warning message to view details and relevant links'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3543'>You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error' alt='Expand the error message to view details and relevant links.'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3680'>You can’t proceed with your migration until you resolve the error. Expand the error messages to view details.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/209QXQ19MdCBMguSlSpTMl/b67f02689368283b6fd6b7b44888fb61/Maintenance_error' alt='Refresh the checks to try again or contact support if you continue to get this message'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3798'>The check wasn’t completed due to an unexpected error. Refresh the checks or contact Atlassian support.</p></td></tr></tbody></table></div></div><h4 id='Common-problems-shown-by-checks'>Common problems shown by checks</h4><p data-renderer-start-pos='3942'>Here are common problems shown by checks and steps you need to take to solve them.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:291px'><col style='width:286px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4026'><strong>Message</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4037'><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4062'>We are currently updating the migration service</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4113'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4190'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4240'>We couldn’t check for users count limit</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4283'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4360'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4410'>We couldn’t check for projects in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4463'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4540'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4590'>We couldn’t check for projects in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4643'>It’s possible that your cloud site is unavailable for migration. Here are the reasons and fixes:</p><p data-renderer-start-pos='4741'><strong>Reason 1:</strong> Your sandbox has been deleted.</p><p data-renderer-start-pos='4783'><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='4789'>Check if your sandbox is deleted:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4824'>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='4915'>Select <strong>Products</strong> > <strong>Sandbox</strong>.</p></li></ol></li><li><p data-renderer-start-pos='4949'>If deleted, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support' title='https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support'><u>contact support</u></a> for further assistance.</p></li></ol><p data-renderer-start-pos='5006'><strong>Reason 2: </strong>Your cloud site couldn’t be found or your Jira Cloud subscription has been deactivated due to inactivity.<br><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='5128'>Check if your cloud site subscription is canceled:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5180'>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='5271'>Select <strong>Billing</strong>.</p></li></ol></li><li><p data-renderer-start-pos='5294'>If canceled, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled' title='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled'>recover the canceled site</a>.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5343'>Projects already exists in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5389'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html' title='https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html'>Project Name and Project Key Conflict When Migrating Using Jira Cloud Migration Assistant (JCMA)</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5491'>Multiple users have the same email address</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5537'><span><a href='https://support.atlassian.com/migration/docs/fix-duplicated-email-addresses/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Fix duplicated email addresses in simple experience</a></span></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5544'>Invalid email addresses</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5571'><span><a href='https://support.atlassian.com/migration/docs/fix-invalid-email-addresses/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Fix invalid email addresses in simple experience</a></span></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5578'>You’ve reached the limit of email aliases for a single email address</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5650'>This check is shown when the number of email aliases related to a single primary email exceeds the limit of 10. An alias is a variation of the primary email, for example <em>charlie+suffix@atlassian.com</em> vs. <em>charlie@atlassian.com</em>.</p><p data-renderer-start-pos='5877'>The limit exists on the cloud side and allows to create only 10 aliases per hour.</p><p data-renderer-start-pos='5960'><strong>Download CSV file</strong></p><p data-renderer-start-pos='5979'>When viewing the check, you can download a CSV file to help you resolve the issue. The file:</p><ul class='ak-ul'><li><p data-renderer-start-pos='6073'>Lists all email aliases (including the first 10) for cases where the limit was exceeded. It might include aliases related to multiple primary emails.</p></li><li><p data-renderer-start-pos='6226'>Doesn’t include the primary email itself.</p></li></ul><p data-renderer-start-pos='6273'><strong>Goal</strong></p><p data-renderer-start-pos='6279'>Your goal is to change the aliases into individual emails or delete the corresponding users. It’s enough if you do it for aliases that exceed the limit. However, since cloud subscriptions are billed per user, you might want to delete or deactivate these extra users.</p><p data-renderer-start-pos='6547'><strong>Solve the issue</strong></p><p data-renderer-start-pos='6564'>To solve this issue, use the CSV file to identify the corresponding users and either update or delete them:</p><ul class='ak-ul'><li><p data-renderer-start-pos='6673'>If you manage users in Jira, you can update them in <strong>Administration > User management</strong>.</p></li><li><p data-renderer-start-pos='6762'>If you manage users in an external directory, we recommend that you update users in the directory so the aliases aren’t provisioned to cloud.</p></li></ul></td></tr></tbody></table></div></div><h4 id='Data-preparation-errors'>Data preparation errors</h4><p data-renderer-start-pos='6940'>Here are errors related to the <strong>Data preparation</strong> check and steps you need to take to solve them. They are recorded in the log file (downloadable ZIP file).</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:102px'><col style='width:233px'><col style='width:242px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='120'><p data-renderer-start-pos='7096'><strong>Error Code</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='275'><p data-renderer-start-pos='7110'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='285'><p data-renderer-start-pos='7119'><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='7144'>JCMA 124</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='7156'>ERROR [JCMA 124] <project key> project-export: The board ‘<board name>’ is assigned invalid administrators: ‘<group name>’.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='7283'>To assign valid administrators to your board:</p><ol class='ak-ol'><li><p data-renderer-start-pos='7330'>Open the board for which you want to assign administrators.</p></li><li><p data-renderer-start-pos='7393'> Go to <strong>Board</strong> > <strong>Configure</strong>.</p></li><li><p data-renderer-start-pos='7422'>In the <strong>Administrators</strong> field, hover over to click the edit icon.</p></li><li><p data-renderer-start-pos='7489'>Remove the invalid groups mentioned in the error log.</p></li><li><p data-renderer-start-pos='7546'>Enter the names of the users or groups. If you start typing the name, a list of users and groups will be suggested. </p></li><li><p data-renderer-start-pos='7666'>Press the <strong>Enter</strong> key when finished.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='7710'>JCMA 149</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='7722'>ERROR [JCMA 149] <project key> project-export: The issue type ‘<issue type name>’ with issue key ‘<issue key>’ has no ‘<issue status>’ status in workflow ‘<workflow name>’.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='7898'>To assign valid status:</p><ol class='ak-ol'><li><p data-renderer-start-pos='7923'>Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos='7953'>Under <strong>WORKFLOWS</strong>, click <strong>Workflow Schemes</strong>.</p></li><li><p data-renderer-start-pos='7997'>In the <strong>Workflow</strong> column, look for the affected workflow.</p></li><li><p data-renderer-start-pos='8056'>Open the workflow to view the list of valid statuses in the <strong>Linked Status</strong> column.</p></li><li><p data-renderer-start-pos='8141'>Open the issue for which the invalid status was assigned.</p></li><li><p data-renderer-start-pos='8202'>From the <strong>Workflow </strong>list, select a valid status.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='8258'>JCMA 510</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='8270'>ERROR [JCMA 510] <projectKey> project-export Couldn't migrate Request Type with id <requestTypeId> linked to Issue Type with id <issueTypeId></p><p data-renderer-start-pos='8413'>Add the Issue Type with id <issueTypeId> to the Issue type Scheme of the project with id <projectId> to resolve</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='8528'>You can perform step A and step B to fix this error.</p><p data-renderer-start-pos='8582'><strong>Step A:</strong> Make a list of issue types used for the request types of the Jira Service Management project.</p><p data-renderer-start-pos='8685'>To make a list:</p><ol class='ak-ol'><li><p data-renderer-start-pos='8702'>In Jira Server or Data Center go to <strong>Settings</strong> > <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos='8762'>Search for the Jira Service Management project for which the error was found.</p></li><li><p data-renderer-start-pos='8843'>Click to open <strong>Project settings</strong> screen.</p></li><li><p data-renderer-start-pos='8885'>Select <strong>Request types</strong>.</p></li><li><p data-renderer-start-pos='8910'>From the <strong>Issue type </strong>column, list down all the issue types. For example, Task, Service request etc.</p></li></ol><p data-renderer-start-pos='9014'><strong>Step B:</strong> Check and add the issue types that are missing from the <strong>Issue Types for Current Scheme</strong> list based on the issues types list from step A.</p><p data-renderer-start-pos='9159'>To add the missing issue types:</p><ol class='ak-ol'><li><p data-renderer-start-pos='9192'>Go to <strong>Settings</strong> > <strong>Issues</strong>.</p></li><li><p data-renderer-start-pos='9220'>From the left panel, select <strong>Issue type schemes</strong>.</p></li><li><p data-renderer-start-pos='9271'>For the relevant issue type scheme of the Jira Service Management project, select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='9362'>Drag the missing issue type from <strong>Available Issue Types</strong> to<strong> Issue Types for Current Scheme.</strong></p></li><li><p data-renderer-start-pos='9455'>Click <strong>Save</strong>.</p></li></ol><p data-renderer-start-pos='9472'>After step A and step B, you can retry your migration.</p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='9532'>JCMA 147</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='9544'>ERROR [JCMA 147] <project key> project-export: The Kanban / Scrum board '<board name>’ cannot be linked to the Business project ‘<project name>’ on cloud. </p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='9703'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/' title='https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/'>Convert a project to a different template or type</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='9758'>JCMA 151</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='9770'>ERROR [JCMA 151] <project key> project-export: The workflow ‘<workflow name>' with transition '<transition name>’ is linked to an invalid screen.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='9919'>To assign a valid screen to the workflow transition:</p><ol class='ak-ol'><li><p data-renderer-start-pos='9973'>Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos='10003'>Under <strong>WORKFLOWS</strong>, select <strong>Workflows</strong>.</p></li><li><p data-renderer-start-pos='10041'>Look for the affected workflow name, and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='10098'>In the diagram, select the affected transition.</p></li><li><p data-renderer-start-pos='10149'>On the right-hand side of the screen, select <strong>Edit</strong> to change the screen name.</p></li><li><p data-renderer-start-pos='10229'>Select <strong>Save</strong>.</p></li><li><p data-renderer-start-pos='10245'>Repeat steps 4 through 6 to fix multiple transitions.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='10308'>JCMA 701</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='10320'>ERROR CROSS-PROJECT-DATA project-export <span class='code'>Exception Message generated on executing query for fetching arPlanPermissions -> </span><strong><exception message></strong><br>Exception Cause -> <strong><exception cause></strong></p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='10501'>Use the following KB articles to resolve the error:</p><ul class='ak-ul'><li><p data-renderer-start-pos='10554'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html' title='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html'>How to fix the collation of the Microsoft SQL Server database for Jira manually</a></p></li><li><p data-renderer-start-pos='10637'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html' title='https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html'>Plans missing in Advanced Roadmaps for Jira after updating SQL Server Collation</a></p></li></ul></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='10726'>JCMA 152</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='10738'>ERROR <project key> project-export Issue <issue type> has invalid issue type.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='10819'>To assign an issue type: </p><ol class='ak-ol'><li><p data-renderer-start-pos='10846'>Go to <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos='10865'>Open the project for which you want to add the issue type.</p></li><li><p data-renderer-start-pos='10927'>Select <strong>Project Settings</strong>.</p></li><li><p data-renderer-start-pos='10955'>Under <strong>Issue types</strong>, select the issue type scheme.</p></li><li><p data-renderer-start-pos='11007'>Go to <strong>Actions</strong> > <strong>Use a different scheme</strong>.</p></li><li><p data-renderer-start-pos='11050'>Select <strong>Create a new scheme and associate with current projects</strong>.</p></li><li><p data-renderer-start-pos='11117'>Add all the relevant issue types from available issue types.</p></li><li><p data-renderer-start-pos='11181'>Select <strong>OK</strong>.</p></li><li><p data-renderer-start-pos='11195'>Select <strong>Re-index project</strong>, and then select <strong>Start project re-index </strong>to save the changes.</p></li><li><p data-renderer-start-pos='11283'>Select <strong>Refresh</strong>, and then select <strong>Acknowledge</strong> to complete the process.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='11361'>JCMA 130</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='11373'>ERROR <project key> project-export: The filter ‘<filter name>’ has no owner assigned or no longer exists.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='11482'>Refer the <strong>Filters owned by deleted users</strong> section in the KB article to resolve the error:</p><p data-renderer-start-pos='11572'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags' title='https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags'>How to migrate all boards and filters with the Jira Cloud Migration Assistant</a></p></td></tr></tbody></table></div></div><h4 id='Apps-checks'>Apps checks</h4><p data-renderer-start-pos='11670'>The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps</p><p data-renderer-start-pos='11865'><span><a href='https://support.atlassian.com/migration/docs/app-pre-migration-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about pre-migration checks for apps</a></span></p><p data-renderer-start-pos='11868'>We also provide <strong>App vendor checks</strong>, which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud.</p><p data-renderer-start-pos='12096'><span><a href='https://support.atlassian.com/migration/docs/app-vendor-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about app-vendor checks</a></span></p><h3 id='Pre-migration-report'>Pre-migration report</h3><p data-renderer-start-pos='12121'>Pre-migration report is a ZIP archive that includes details of your migration, including migrated items, things that require attention, and summaries of users, groups, and configuration items. You can use it to verify what is being migrated and to find potential problems before you start.</p><p data-renderer-start-pos='12412'>To download the pre-migration report:</p><ol class='ak-ol'><li><p data-renderer-start-pos='12451'>Open your migration plan.</p></li><li><p data-renderer-start-pos='12480'>Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='12529'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='12565'>Download the pre-migration report.</p></li></ol><p data-renderer-start-pos='12605'>The report contains many entries, out of which the problem summary, description, and solution are also included in the following table:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:167px'><col style='width:176px'><col style='width:158px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='12742'><strong>Problem summary</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='12761'><strong>Problem Description</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='12784'><strong>Solution</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='12798'>Unsupported custom field configuration</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='12840'>Migration of <custom_field_type_name> custom field type isn't supported. Therefore, the configuration for this field won't be migrated, and any items that reference it, such as workflow schemes and filters, may no longer work.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13070'>If you need this custom field, recreate it in your cloud site and use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos='13266'><span><a href='https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13273'>Unsupported custom field configuration</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13315'>Migration of the <custom_field_name> custom field isn't supported. The value for this issue will not be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13432'>If you need this field value, use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos='13592'><span><a href='https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13599'>Unsupported issue type</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13625'>During the migration, the <issue_type_name_A> issue type will be renamed to <issue_type_name_B> issue type.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13736'>Review the issue type after migration to ensure it functions as expected. Some JQL references may be affected and need to be updated after migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13891'>Unsupported notification scheme</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13926'>The notification schemes aren't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13994'>The default notification scheme will be assigned to each project in the cloud site. Review the permissions post migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='14122'>Missing configurations or references in the condition of the workflow</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='14195'>The workflow will be migrated. However, the condition on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='14370'>Review the workflow post-migration to ensure that the permissions are set correctly. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='14555'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='14649'>Missing configurations or references in the transition of the workflow</p><p data-renderer-start-pos='14721'> </p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='14725'>The <transition_validator_name> validator isn't supported. The workflow will still be migrated. However, the validator on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='14965'>Review the workflow post-migration to ensure that the permissions are correctly set. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='15150'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='15244'>Missing configurations or references in the post function of the workflow</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='15321'>The <name> post function isn't supported. The workflow will still be migrated, however the post function on <name> transition will be skipped, which may impact the workflow in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='15517'>Review the workflow post-migration to ensure it functions as expected. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='15688'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='15782'>Unsupported custom event type</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='15815'>The notification for the event type <event_type_name> isn't supported through migration (custom event issue). The value for this issue will not be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='15975'>If you need this field value, use a CSV import to update the issues post-migration. </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16065'>Null filename for attachments</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16098'>Attachments with a null value for the filename aren't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='16188'>If you need this attachment on your cloud site, you need to first assign a non-null filename to the given attachment ID on your server and then run the migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16356'>Unsupported gadget</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16378'>This gadget isn't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><ol class='ak-ol'><li><p data-renderer-start-pos='16432'>In the server, from the <strong>Dashboards</strong> menu, select the dashboard identified in the <strong>Entity IDs or keys </strong>column of the CSV file. </p></li><li><p data-renderer-start-pos='16559'>From the unsupported gadget identified in the <strong>Entity name</strong> column, select <strong>… > Delete</strong>.</p></li><li><p data-renderer-start-pos='16647'>In the cloud site, open the migrated dashboard and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='16714'>Identify the desired gadget from the <strong>Add a Gadget</strong> list and select <strong>Add</strong>. </p></li><li><p data-renderer-start-pos='16789'>Select <strong>Done</strong> once you've added the gadget.</p></li></ol><p data-renderer-start-pos='16836'><span><a href='https://support.atlassian.com/migration/docs/how-cross-project-boards-and-filters-are-migrated/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>View the list of supported gadgets</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16843'>Partially migrated gadget</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16872'>Found errors while migrating this gadget; therefore, it will be migrated without its configurations. For error details, refer to the log files generated when creating the support zip. </p><p data-renderer-start-pos='17058'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html' title='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html'>Steps to create a support zip</a></p></td><td rowspan='1' colSpan='1' data-colwidth='186'><ol class='ak-ol'><li><p data-renderer-start-pos='17091'>Identify the affected gadget and the corresponding dashboard from the log file.</p></li><li><p data-renderer-start-pos='17174'>Open this dashboard on your cloud site.</p></li><li><p data-renderer-start-pos='17217'>Select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='17233'>Select <strong>… > Configure</strong> in the affected gadget.</p></li><li><p data-renderer-start-pos='17281'>Update the configuration value in this gadget.</p></li><li><p data-renderer-start-pos='17331'>Select <strong>Save</strong>.</p></li></ol></td></tr></tbody></table></div></div><h2 id='After-you-run-the-migration'>After you run the migration</h2><p data-renderer-start-pos='17384'>If your migration fails or is incomplete, you can check the following items:</p><ul class='ak-ul'><li><p data-renderer-start-pos='17462'>Error log</p></li><li><p data-renderer-start-pos='17475'>App migration progress logs</p></li><li><p data-renderer-start-pos='17506'>Post-migration report</p></li></ul><h3 id='Error-log'>Error log</h3><p data-renderer-start-pos='17544'>To download the error log:</p><ol class='ak-ol'><li><p data-renderer-start-pos='17572'>Open your migration plan.</p></li><li><p data-renderer-start-pos='17601'>Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='17650'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='17686'>Download the error log.</p></li></ol><h4 id='Generic-errors'>Generic errors</h4><p data-renderer-start-pos='17731'>Here’s a list of generic errors shown in the error log:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:290px'><col style='width:287px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='17788'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='17797'><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='17822'> ERROR <Project_Key> project-import<br>We couldn't import Project Component <Project_Component_Name>.<br>Reason: name: A component with the name <Project_Component_Name> already exists in this project...<br>This caused <Number_of_Items> other items to fail.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18074'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628'>We couldn't import Project Component - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18129'>ERROR <Project_Key> project-import We couldn't import Project Version <Version_Name> because of <Number_of_Occurrences> missing dependencies: Project <Project_Key>.<br>This caused <Number_of_Issues> other items to fail. Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18417'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685'>We couldn't import Project Version because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18511'> <Project Key> project-import<br>We couldn't import Issue <Project Key>-<Issue Number> because of 1 missing dependencies:<br>Custom Field 'Sprint'. This caused <Number of Ocurrences> other items to fail.<br>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18780'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814'>We couldn't import Issue because of 1 missing dependencies: Custom Field 'Sprint'</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18867'>com.atlassian.jira.migration.orchestratorclient.OrchestratorClientErrorException: request to Migration Orchestrator failed<br>com.atlassian.jira.migration.orchestratorclient.OrchestratorServerErrorException: failed to send a request to server</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19110'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA' title='https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA'>Request to server or Migration Orchestrator failed in JCMA</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='19174'> ERROR <Project_Key> project-export<br>The workflow: [Workflow_Name] transition [Transition_Name] Missing config [Config_Name] value refence [Value_Reference_Name] in workflow rule condition/validator or post-function [Workflow_Rule_Name].<br>Double-check the workflow rule for missing config values or references.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19486'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html' title='https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html'>Workflow missing config values or references - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='19549'>ERROR <project-key> project-import We couldn't import Comment <comment-id> (on Issue <issue-key> by '<user>' on <timestamp>). Reason: CommentBodyCharacterLimitExceededException: No message.</p><p data-renderer-start-pos='19740'>ERROR <project-key> project-import We couldn't import Issue <issue-key>. Reason: description: The entered text is too long. It exceeds the allowed limit of 32,767 characters..</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19919'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html' title='https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html'>"CommentBodyCharacterLimitExceededException: No message" or "The entered text is too long. It exceeds the allowed limit of 32,767 characters.." error message in JCMA</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20090'> ERROR <Project_Key> project-import<br>We couldn’t import Issue <Issue_Key> because of 1 missing dependencies: Project <Project_Dependency_Key>.<br>This caused <Number_of_Items> other items to fail.<br>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='20354'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html' title='https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html'>We couldn't import Issue because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20438'>ERROR <Project_Key> project-export<br>The workflow: [Workflow_Name] transition: [Transition_Name]<br>has unsupported custom field reference in config hidFieldsList<br>for workflow rule validator [Validator_Name].<br>Double-check the workflow rule for missing config values or references.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='20717'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html' title='https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html'>Workflow rules migrated via Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20781'>ERROR <Project_Key> project-export<br>We couldn't export Issue <Issue_ID>.<br>Reason:<br>com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException:<br>Expected exactly <X> rows; the maximum marker row and the lowest<br>ranked row for rank field[id=<Field_ID>].</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21042'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html' title='https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html'>List of all known Agile Lexorank error</a></p><p data-renderer-start-pos='21082'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html' title='https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html'>Jira server throws LexoRankIntegrityException error during reindexing or reranking operations </a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21182'>sun.security.validator.ValidatorException:<br>PKIX path building failed:<br>sun.security.provider.certpath.SunCertPathBuilderException:<br>unable to find valid certification path to requested target</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21375'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html' title='https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html'>Unable to connect to SSL services due to "PKIX Path Building Failed" error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21455'>java.net.UnknownHostException: <AMAZON_S3_URL><br>java.net.ConnectException: Connection refused (Connection refused)</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21572'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html' title='https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html'>Preparing your firewall to migrate using the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21653'>We couldn't import Issue ABCD-12345. Reason: DataAccessException: java.sql.SQLException: PSQL_TOO_MANY_CONNECTIONS Exception already occurred in this workcontext, skipping next getConnection. This caused X other items to fail</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21882'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html' title='https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html'>'FATAL too many connections' error when using PostgreSQL database due to user-specific connection limit</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21991'>java.lang.OutOfMemoryError: Java heap space</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='22038'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html' title='https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html'>Jira server crashes with OutofMemory Java heap space error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='22102'>ERROR YYY project-import We couldn't import Permission Scheme 'XYZ scheme'.</p><p data-renderer-start-pos='22179'>Reason: IllegalStateException: Errors: {holder.parameter=User 'user.name' does not exist}</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='22272'>There are permission schemes associated with the selected projects in your migration that reference invalid, or missing users. These users are often located in out of date accounts in your Crowd or External Identity Provider (IDP) that were never migrated across to begin with. </p><p data-renderer-start-pos='22552'><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='22558'>Remove the referenced user from named permission scheme in your server/DC instance.</p></li><li><p data-renderer-start-pos='22645'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme' title='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme'>Remove or delete users</a> from permission schemes.</p></li><li><p data-renderer-start-pos='22696'>Use the Jira Cloud Migration Assistant to rerun the migration.</p></li></ol></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='22768'>ERROR YYY project-import We couldn't import Field Layout Item XXXXX-customfield_XXXXX.</p><p data-renderer-start-pos='22856'>Reason: Field customfield_XXXXX does not exist in FieldLayout XXXXX. </p><p data-renderer-start-pos='22928'>ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos='22986'>Reason: IllegalArgumentException: Issue type scheme [XXXXX] does not exist. </p><p data-renderer-start-pos='23064'>ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos='23122'>Reason: IllegalArgumentException: Workflow scheme [XXXXX] does not exist.</p><p data-renderer-start-pos='23197'>ERROR YYY project-import We couldn't import Issue YYY-XXXX.</p><p data-renderer-start-pos='23258'>Reason: NullPointerException: There is no step in workflow [workflow] linked to status [status].</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='23358'>This is as a result of updating or removing previously migrated entities from the source or destination sites.</p><p data-renderer-start-pos='23470'>Do one of the following to mitigate this problem:</p><ul class='ak-ul'><li><p data-renderer-start-pos='23521'>If you have run into this problem on a test site, <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html' title='https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html'>reset and delete all data from your cloud site</a>. Or,</p></li><li><p data-renderer-start-pos='23626'>If you are unable to reset the target site, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/#/' title='https://support.atlassian.com/contact/#/'>contact Atlassian Support</a>.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='23706'>ERROR YYY project-import We couldn't import Project Role Association XXXXX.</p><p data-renderer-start-pos='23783'>Reason: IllegalArgumentException: Project role [XXXXX] does not exist</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='23856'>Indicates that the projects in your migration have roles or permission schemes, which reference groups or roles that no longer exist.</p><p data-renderer-start-pos='23991'>Do one of the following to mitigate this problem:</p><ul class='ak-ul'><li><p data-renderer-start-pos='24042'>Re-create these roles or groups so that they exist on the source before running the migration again. Or,</p></li><li><p data-renderer-start-pos='24150'>Edit the project's permissions to remove any references to these roles or groups before running the migration again.</p></li></ul><p data-renderer-start-pos='24272'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/' title='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/'>More about editing permissions and roles in your Jira projects</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24340'>ERROR <Project_Key> project-import We couldn't import Permission Scheme '<Project_Key> Standard Permission Scheme'. Reason: IllegalStateException: Errors: {holder.parameter=Group '<group name>' does not exist}<br>Error Messages: []<br>Error reasons: [VALIDATION_FAILED]. This caused 377987 other items to fail.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><ul class='ak-ul'><li><p data-renderer-start-pos='24648'>Add the required <group name> to the Jira product access on cloud.</p></li><li><p data-renderer-start-pos='24718'>Remigrate the project from server to cloud</p></li></ul></td></tr></tbody></table></div></div><h4 id='Errors-specific-to-Jira-Service-Management'>Errors specific to Jira Service Management</h4><p data-renderer-start-pos='24816'>Here are errors specific to Jira Service Management.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:290px'><col style='width:287px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24870'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='24879'><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24904'>ERROR <Project_Key> project-export<br>We couldn't export Issue <Issue_ID>.<br>Reason: com.querydsl.core.QueryException:<br>Caught SQLServerException for <SQL_QUERY></p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='25063'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html' title='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html'>How to fix the collation of Microsoft SQL Server database for Jira manually | Jira | Atlassian Documentation</a></p><p data-renderer-start-pos='25173'> </p></td></tr></tbody></table></div></div><h3 id='App-migration-progress-logs'>App migration progress logs</h3><p data-renderer-start-pos='25211'>This section provides details about warning messages in app migration progress logs and suggestions on how to resolve them.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='25336'>If you encounter multiple warning messages in your app log file, or if your app migration seems stuck:</p><ul class='ak-ul'><li><p data-renderer-start-pos='25440'>contact the Marketplace Partner and provide them with the log files and your cloud site URL. </p></li><li><p data-renderer-start-pos='25537'>contact Atlassian support if the Marketplace Partner requires Atlassian help to resolve the warnings.</p></li></ul></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:165px'><col style='width:164px'><col style='width:247px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='25646'><strong>Warning message</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='25665'><strong>Details</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='25676'><strong>Fixes</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='25687'>Exception occurred in the server app</p></td><td rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='25727'>An error has most likely occurred in the server app. This may stop further migration operations in the server app, and could cause a timed-out app migration.</p></td><td rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='25888'>If the app’s migration does not settle, contact the Marketplace Partner and provide the following information:</p><ul class='ak-ul'><li><p data-renderer-start-pos='26000'>the app migration status and a clear description of the warning of the server exception</p></li><li><p data-renderer-start-pos='26091'>your cloud site url </p></li><li><p data-renderer-start-pos='26115'>entire progress logs of the app</p></li><li><p data-renderer-start-pos='26150'>details on <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions' title='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions'>how Marketplace Partners can handle server exceptions</a></p></li></ul><p data-renderer-start-pos='26220'>The Marketplace Partner may direct you to contact Atlassian Support if they need Atlassian to help with server exception.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='26347'>Failed to notify Cloud app about start of app migration</p></td><td rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='26406'>An failure error occurred when attempting to notify with the Cloud app that app migration has started. Multiple retries to notify the cloud app has not returned as successful response. <br><br>Notifying the cloud app is needed to allow Marketplace Partners to begin app migration. Potentially, this error can lead to a timed-out app migration.</p></td><td rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='26747'>If the cloud app does not get updated, contact the Marketplace Partner and provide the following information:</p><ul class='ak-ul'><li><p data-renderer-start-pos='26858'>the app migration status and a clear description of this warning</p></li><li><p data-renderer-start-pos='26926'>your cloud site url </p></li><li><p data-renderer-start-pos='26950'>entire progress logs of the app</p></li><li><p data-renderer-start-pos='26985'>details on <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions' title='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions'>how Marketplace Partners can handle server exceptions</a></p></li></ul></td></tr></tbody></table></div></div><h3 id='Post-migration-report'>Post-migration report</h3><p data-renderer-start-pos='27084'>Post-migration report is a ZIP archive that includes details of your migration, including migrated and not migrated items, and things that require attention. You can also compare it with the pre-migration report to verify that all important items have been migrated.</p><p data-renderer-start-pos='27352'>To download the post-migration report:</p><ol class='ak-ol'><li><p data-renderer-start-pos='27392'>Open your migration plan.</p></li><li><p data-renderer-start-pos='27421'>Go to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='27464'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='27500'>Download the post-migration report.</p></li></ol><p data-renderer-start-pos='27541'>This report contains many entries, out of which the problem summary, description, and solution is same as described in the <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report' title='https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report'>pre-migration report</a> or includes some additional data such as: “JQL for this entity couldn't be fully resolved”. In this case, <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html' title='https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html'>use the JQL article for a resolution</a>.</p><h2 id='How-to-contact-Atlassian-support'>How to contact Atlassian support</h2><p data-renderer-start-pos='27864'>If you’re unable to fix the problem using this page, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/#/' title='https://support.atlassian.com/contact/#/'>contact support</a>.</p><p data-renderer-start-pos='27935'>For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html' title='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html'>Learn how to create a Support ZIP</a></p><h2 id='More-information-and-support'>More information and support</h2><p data-renderer-start-pos='28125'>We have a number of channels available to help you with your migration.</p><ul class='ak-ul'><li><p data-renderer-start-pos='28198'>For more migration planning information and FAQs, visit the <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/migration/cloud' title='https://www.atlassian.com/migration/cloud'>Atlassian Cloud Migration Center</a>.</p></li><li><p data-renderer-start-pos='28295'>Have a technical issue or need more support with strategy and best practices? <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html' title='https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html'>Get in touch</a>.</p></li><li><p data-renderer-start-pos='28390'>Looking for peer advice? Ask the <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration' title='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration'>Atlassian Community</a>.</p></li><li><p data-renderer-start-pos='28447'>Want expert guidance? Work with an <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/partners/migrate' title='https://www.atlassian.com/partners/migrate'>Atlassian Partner</a>.</p></li></ul><p data-renderer-start-pos='28506'>Support for Atlassian Server products ends in February, 2024. Learn more about the <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/migration/assess/journey-to-cloud' title='https://www.atlassian.com/migration/assess/journey-to-cloud'>Server end of support timeline</a>.</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"33IzqiSpqBy6C4lN6r2ItZ","collections":[{"id":"3i4joSV0z6xqB6d3jSukj5","pageType":"Documentation","title":"Plan your Cloud migration","description":"Documents to help you prepare to migrate your Atlassian Server or Data Center products.","url":"/migration/docs/plan-your-cloud-migration/"},{"id":"6KJTWnjJswQtZJbIp3Km1O","pageType":"Documentation","title":"User management and migration","description":"Information on user management in Atlassian Cloud and strategies to migrate your users.","url":"/migration/docs/user-management-and-migration/"},{"id":"7cXOREgOMV4bLZ51LqZ7uB","pageType":"Documentation","title":"App assessment and migration","description":"A collection of topics that help prepare you to migrate your apps to the Cloud.","url":"/migration/docs/prepare-and-migrate-your-apps-to-cloud/"},{"id":"3Yv5eG8zNNC0hnPhtfVXk4","pageType":"Documentation","title":"Pre-migration checklists","description":"Ensure you’re ready to migrate with these pre-migration checklists for Jira, Confluence, and Bitbucket Server or Data Center.","url":"/migration/docs/jira-confluence-and-bitbucket-pre-migration-checklists/"},{"id":"33IzqiSpqBy6C4lN6r2ItZ","pageType":"Documentation","title":"Jira Cloud Migration Assistant","description":"Migrate your Jira data with the Jira Cloud Migration Assistant.","url":"/migration/docs/jira-cloud-migration-assistant/"},{"id":"dIzB9NB02a8bmr9jbdVTZ","pageType":"Documentation","title":"Confluence Cloud Migration Assistant","description":"Migrate your Confluence data with the Confluence Cloud Migration Assistant.","url":"/migration/docs/confluence-cloud-migration-assistant-to-migrate/"},{"id":"4qw8RsPuZ22sQetT5a2I8l","pageType":"Documentation","title":"Bitbucket Cloud Migration Assistant","description":"Documents that walk you through using the Bitbucket Cloud Migration Assistant to migrate to Cloud.","url":"/migration/docs/bitbucket-cloud-migration-assistant/"},{"id":"3DwUEpF3tP2BbM1B1DVWHY","pageType":"Documentation","title":"Post-migration tasks","description":"Complete these tasks after migrating from Server or Data Center to Cloud.","url":"/migration/docs/post-migration-tasks/"},{"id":"4Y9Z6Pua6ZAEQtHYD1nNGT","pageType":"Documentation","title":"Get up and running in Cloud","description":"Resources to help get started and testing after you migrate.","url":"/migration/docs/get-started-and-testing-after-you-migrate/"},{"id":"6aZShlTeugXoh49yPa5d8v","pageType":"Documentation","title":"Migration best practices","description":"A set of optional best practices that you can apply to your migration.","url":"/migration/docs/migration-best-practices/"}],"confluencePageId":null,"context":{"id":"7j5LyDcLbyrWuTeNGCtgW","type":"contextTheme","docsHomeSlug":"/migration/resources/","icon":{},"deployment":"Not Applicable","hubName":"Migration"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"Known issues","id":"Known-issues"},{"title":"Before you run the migration","id":"Before-you-run-the-migration"},{"title":"Pre-migration checks","id":"Pre-migration-checks"},{"title":"Pre-migration report","id":"Pre-migration-report"},{"title":"After you run the migration","id":"After-you-run-the-migration"},{"title":"Error log","id":"Error-log"},{"title":"App migration progress logs","id":"App-migration-progress-logs"},{"title":"Post-migration report","id":"Post-migration-report"},{"title":"How to contact Atlassian support","id":"How-to-contact-Atlassian-support"},{"title":"More information and support","id":"More-information-and-support"}],"url":"/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"0\">This page will help you troubleshooting problems that you might encounter when using the Jira Cloud Migration Assistant.</p></div></div><div style=\"background:#E3FCEF\" class=\"ak-editor-panel\" data-panel-type=\"success\"><span style=\"color:#00875A\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel success\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm1.364-10.964l-2.152 4.11-1.543-1.39a1 1 0 1 0-1.338 1.487l2.5 2.25a1 1 0 0 0 1.555-.279l2.75-5.25a1 1 0 0 0-1.772-.928z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"124\"><strong>How to use this page</strong></p><p data-renderer-start-pos=\"146\">Press Ctrl+F or Command+F (on a Mac) on this page and enter the error message details into the find field to look for the relevant KB article.</p></div></div><p data-renderer-start-pos=\"292\">We’ve divided this page into a few categories, depending on where you are in your migration journey:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"394\">Known issues</p></li><li><p data-renderer-start-pos=\"410\">Before you run the migration</p></li><li><p data-renderer-start-pos=\"442\">After you run the migration</p></li><li><p data-renderer-start-pos=\"473\">How to contact Atlassian support</p></li></ul><h2 id=\"Known-issues\">Known issues</h2><p data-renderer-start-pos=\"525\">Here’s a list of known issues that might affect your migration or the already migrated data.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:242px\"/><col style=\"width:402px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"619\"><strong>Topic</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"628\"><strong>Description</strong></p></th></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"645\"><strong>Data integrity</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"663\">If your Jira Server site is highly customized, you may face additional issues when migrating. For example, if you have any required field with a null value the migration will fail because this is not supported on your Cloud site. We recommend cleaning up your instance data before migrating.</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"960\"><strong>Incomplete migrations and projects</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"998\">An incomplete status means that some things have been migrated but there was at least 1 entity that we couldn’t migrate. For example, we might be able to migrate a project but 1 issue fails because there is a null value in a custom field. In this case, the project will show up as incomplete even though all the actual data is complete. Many times this status will not be a problem for your migration. Download the error logs to determine what is causing the failure. </p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"1472\"><strong>Changes on Server before migrating</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"1510\">If you make any changes on your Server site, wait at least 10 minutes before migrating to allow all data to be updated. </p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"1636\"><strong>Changing project keys</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"1661\">If you choose to change a project key on your Server before or during migration, make sure that all configuration, filters and boards are updated with the new project key before attempting a new migration. </p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"1873\"><strong>Links to projects and issues that aren’t included in the migration</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"1943\">If you have chosen to migrate in smaller batches, links to projects or issues that haven't yet been migrated will be missing until that linked item is migrated. </p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"2110\"><strong>History entries with missing references</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"2153\">If a history entry refers to a missing link or attachment, the history entry won't be migrated. If a linked issue or project is migrated at a later date, the history entry will be updated. </p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"2348\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span><strong>Jira</strong></span></span></span><strong> boards not returning correct results</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"2390\">The migration assistant does not check that the JQL issue filters on boards are returning the correct results after migration. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. To fix this issue, edit the board's JQL filter after migrating. <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/jira-software-cloud/docs/configure-filters/\" title=\"https://support.atlassian.com/jira-software-cloud/docs/configure-filters/\">Learn more about board filters</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"2765\"><strong>Problems with Jira Align after the migration</strong></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"473\"><p data-renderer-start-pos=\"2813\">If you use Jira Align, you need to complete additional steps before, during, and after the migration. If you’re having problems, see the linked page or contact Atlassian Support. <a class=\"sc-gpHHfC prKHQ\" href=\"https://help.jiraalign.com/hc/en-us/articles/20614894862356\" title=\"https://help.jiraalign.com/hc/en-us/articles/20614894862356\">Learn how to migrate Jira Align</a></p></td></tr></tbody></table></div></div><h2 id=\"Before-you-run-the-migration\">Before you run the migration</h2><p data-renderer-start-pos=\"3061\">There are two things you can check before running the migration:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"3127\">Pre-migration checks</p></li><li><p data-renderer-start-pos=\"3151\">Pre-migration report</p></li></ul><h3 id=\"Pre-migration-checks\">Pre-migration checks</h3><p data-renderer-start-pos=\"3199\">Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. <span><a href=\"https://support.atlassian.com/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Run pre-migration checks, review, and run a Jira migration</a></span></p><h4 id=\"Checks-statuses\">Checks statuses</h4><p data-renderer-start-pos=\"3375\">Here’s a brief description of statuses shown by pre-migration checks.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:63px\"/><col style=\"width:514px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"75\"><p data-renderer-start-pos=\"3446\"><strong>Symbol</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"605\"><p data-renderer-start-pos=\"3456\"><strong>Description</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"75\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful\" alt=\"check successful\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"605\"><p data-renderer-start-pos=\"3476\">The check has passed. You can proceed with your migration.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"75\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning\" alt=\"Expand the warning message to view details and relevant links\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"605\"><p data-renderer-start-pos=\"3543\">You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"75\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error\" alt=\"Expand the error message to view details and relevant links.\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"605\"><p data-renderer-start-pos=\"3680\">You can’t proceed with your migration until you resolve the error. Expand the error messages to view details.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"75\"><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/209QXQ19MdCBMguSlSpTMl/b67f02689368283b6fd6b7b44888fb61/Maintenance_error\" alt=\"Refresh the checks to try again or contact support if you continue to get this message\"/></div></div></div></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"605\"><p data-renderer-start-pos=\"3798\">The check wasn’t completed due to an unexpected error. Refresh the checks or contact Atlassian support.</p></td></tr></tbody></table></div></div><h4 id=\"Common-problems-shown-by-checks\">Common problems shown by checks</h4><p data-renderer-start-pos=\"3942\">Here are common problems shown by checks and steps you need to take to solve them.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:291px\"/><col style=\"width:286px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"4026\"><strong>Message</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"4037\"><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"4062\">We are currently updating the migration service</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"4113\">The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos=\"4190\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\" title=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\">Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"4240\">We couldn’t check for users count limit</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"4283\">The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos=\"4360\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\" title=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\">Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"4410\">We couldn’t check for projects in your cloud site</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"4463\">The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos=\"4540\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\" title=\"https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html\">Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"4590\">We couldn’t check for projects in your cloud site</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"4643\">It’s possible that your cloud site is unavailable for migration. Here are the reasons and fixes:</p><p data-renderer-start-pos=\"4741\"><strong>Reason 1:</strong> Your sandbox has been deleted.</p><p data-renderer-start-pos=\"4783\"><strong>Fix:</strong></p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4789\">Check if your sandbox is deleted:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4824\">Go to <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos=\"4915\">Select <strong>Products</strong> > <strong>Sandbox</strong>.</p></li></ol></li><li><p data-renderer-start-pos=\"4949\">If deleted, <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support\" title=\"https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support\"><u>contact support</u></a> for further assistance.</p></li></ol><p data-renderer-start-pos=\"5006\"><strong>Reason 2: </strong>Your cloud site couldn’t be found or your Jira Cloud subscription has been deactivated due to inactivity.<br/><strong>Fix:</strong></p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"5128\">Check if your cloud site subscription is canceled:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"5180\">Go to <a class=\"sc-gpHHfC prKHQ\" href=\"http://admin.atlassian.com/\" title=\"http://admin.atlassian.com/\">admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos=\"5271\">Select <strong>Billing</strong>.</p></li></ol></li><li><p data-renderer-start-pos=\"5294\">If canceled, <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled\" title=\"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled\">recover the canceled site</a>.</p></li></ol></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"5343\">Projects already exists in your cloud site</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"5389\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html\" title=\"https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html\">Project Name and Project Key Conflict When Migrating Using Jira Cloud Migration Assistant (JCMA)</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"5491\">Multiple users have the same email address</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"5537\"><span><a href=\"https://support.atlassian.com/migration/docs/fix-duplicated-email-addresses/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Fix duplicated email addresses in simple experience</a></span></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"5544\">Invalid email addresses</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"5571\"><span><a href=\"https://support.atlassian.com/migration/docs/fix-invalid-email-addresses/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Fix invalid email addresses in simple experience</a></span></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"343\"><p data-renderer-start-pos=\"5578\">You’ve reached the limit of email aliases for a single email address</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"337\"><p data-renderer-start-pos=\"5650\">This check is shown when the number of email aliases related to a single primary email exceeds the limit of 10. An alias is a variation of the primary email, for example <em>charlie+suffix@atlassian.com</em> vs. <em>charlie@atlassian.com</em>.</p><p data-renderer-start-pos=\"5877\">The limit exists on the cloud side and allows to create only 10 aliases per hour.</p><p data-renderer-start-pos=\"5960\"><strong>Download CSV file</strong></p><p data-renderer-start-pos=\"5979\">When viewing the check, you can download a CSV file to help you resolve the issue. The file:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"6073\">Lists all email aliases (including the first 10) for cases where the limit was exceeded. It might include aliases related to multiple primary emails.</p></li><li><p data-renderer-start-pos=\"6226\">Doesn’t include the primary email itself.</p></li></ul><p data-renderer-start-pos=\"6273\"><strong>Goal</strong></p><p data-renderer-start-pos=\"6279\">Your goal is to change the aliases into individual emails or delete the corresponding users. It’s enough if you do it for aliases that exceed the limit. However, since cloud subscriptions are billed per user, you might want to delete or deactivate these extra users.</p><p data-renderer-start-pos=\"6547\"><strong>Solve the issue</strong></p><p data-renderer-start-pos=\"6564\">To solve this issue, use the CSV file to identify the corresponding users and either update or delete them:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"6673\">If you manage users in Jira, you can update them in <strong>Administration > User management</strong>.</p></li><li><p data-renderer-start-pos=\"6762\">If you manage users in an external directory, we recommend that you update users in the directory so the aliases aren’t provisioned to cloud.</p></li></ul></td></tr></tbody></table></div></div><h4 id=\"Data-preparation-errors\">Data preparation errors</h4><p data-renderer-start-pos=\"6940\">Here are errors related to the <strong>Data preparation</strong> check and steps you need to take to solve them. They are recorded in the log file (downloadable ZIP file).</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:102px\"/><col style=\"width:233px\"/><col style=\"width:242px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-neutral, #F4F5F7)\" data-colwidth=\"120\"><p data-renderer-start-pos=\"7096\"><strong>Error Code</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-neutral, #F4F5F7)\" data-colwidth=\"275\"><p data-renderer-start-pos=\"7110\"><strong>Error</strong></p></th><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:var(--ds-background-neutral, #F4F5F7)\" data-colwidth=\"285\"><p data-renderer-start-pos=\"7119\"><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"7144\">JCMA 124</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"7156\">ERROR [JCMA 124] <project key> project-export: The board ‘<board name>’ is assigned invalid administrators: ‘<group name>’.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"7283\">To assign valid administrators to your board:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"7330\">Open the board for which you want to assign administrators.</p></li><li><p data-renderer-start-pos=\"7393\"> Go to <strong>Board</strong> > <strong>Configure</strong>.</p></li><li><p data-renderer-start-pos=\"7422\">In the <strong>Administrators</strong> field, hover over to click the edit icon.</p></li><li><p data-renderer-start-pos=\"7489\">Remove the invalid groups mentioned in the error log.</p></li><li><p data-renderer-start-pos=\"7546\">Enter the names of the users or groups. If you start typing the name, a list of users and groups will be suggested. </p></li><li><p data-renderer-start-pos=\"7666\">Press the <strong>Enter</strong> key when finished.</p></li></ol></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"7710\">JCMA 149</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"7722\">ERROR [JCMA 149] <project key> project-export: The issue type ‘<issue type name>’ with issue key ‘<issue key>’ has no ‘<issue status>’ status in workflow ‘<workflow name>’.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"7898\">To assign valid status:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"7923\">Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos=\"7953\">Under <strong>WORKFLOWS</strong>, click <strong>Workflow Schemes</strong>.</p></li><li><p data-renderer-start-pos=\"7997\">In the <strong>Workflow</strong> column, look for the affected workflow.</p></li><li><p data-renderer-start-pos=\"8056\">Open the workflow to view the list of valid statuses in the <strong>Linked Status</strong> column.</p></li><li><p data-renderer-start-pos=\"8141\">Open the issue for which the invalid status was assigned.</p></li><li><p data-renderer-start-pos=\"8202\">From the <strong>Workflow </strong>list, select a valid status.</p></li></ol></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"8258\">JCMA 510</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"8270\">ERROR [JCMA 510] <projectKey> project-export Couldn't migrate Request Type with id <requestTypeId> linked to Issue Type with id <issueTypeId></p><p data-renderer-start-pos=\"8413\">Add the Issue Type with id <issueTypeId> to the Issue type Scheme of the project with id <projectId> to resolve</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"8528\">You can perform step A and step B to fix this error.</p><p data-renderer-start-pos=\"8582\"><strong>Step A:</strong> Make a list of issue types used for the request types of the Jira Service Management project.</p><p data-renderer-start-pos=\"8685\">To make a list:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"8702\">In Jira Server or Data Center go to <strong>Settings</strong> > <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos=\"8762\">Search for the Jira Service Management project for which the error was found.</p></li><li><p data-renderer-start-pos=\"8843\">Click to open <strong>Project settings</strong> screen.</p></li><li><p data-renderer-start-pos=\"8885\">Select <strong>Request types</strong>.</p></li><li><p data-renderer-start-pos=\"8910\">From the <strong>Issue type </strong>column, list down all the issue types. For example, Task, Service request etc.</p></li></ol><p data-renderer-start-pos=\"9014\"><strong>Step B:</strong> Check and add the issue types that are missing from the <strong>Issue Types for Current Scheme</strong> list based on the issues types list from step A.</p><p data-renderer-start-pos=\"9159\">To add the missing issue types:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"9192\">Go to <strong>Settings</strong> > <strong>Issues</strong>.</p></li><li><p data-renderer-start-pos=\"9220\">From the left panel, select <strong>Issue type schemes</strong>.</p></li><li><p data-renderer-start-pos=\"9271\">For the relevant issue type scheme of the Jira Service Management project, select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos=\"9362\">Drag the missing issue type from <strong>Available Issue Types</strong> to<strong> Issue Types for Current Scheme.</strong></p></li><li><p data-renderer-start-pos=\"9455\">Click <strong>Save</strong>.</p></li></ol><p data-renderer-start-pos=\"9472\">After step A and step B, you can retry your migration.</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"9532\">JCMA 147</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"9544\">ERROR [JCMA 147] <project key> project-export: The Kanban / Scrum board '<board name>’ cannot be linked to the Business project ‘<project name>’ on cloud. </p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"9703\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/\" title=\"https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/\">Convert a project to a different template or type</a></p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"9758\">JCMA 151</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"9770\">ERROR [JCMA 151] <project key> project-export: The workflow ‘<workflow name>' with transition '<transition name>’ is linked to an invalid screen.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"9919\">To assign a valid screen to the workflow transition:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"9973\">Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos=\"10003\">Under <strong>WORKFLOWS</strong>, select <strong>Workflows</strong>.</p></li><li><p data-renderer-start-pos=\"10041\">Look for the affected workflow name, and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos=\"10098\">In the diagram, select the affected transition.</p></li><li><p data-renderer-start-pos=\"10149\">On the right-hand side of the screen, select <strong>Edit</strong> to change the screen name.</p></li><li><p data-renderer-start-pos=\"10229\">Select <strong>Save</strong>.</p></li><li><p data-renderer-start-pos=\"10245\">Repeat steps 4 through 6 to fix multiple transitions.</p></li></ol></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"10308\">JCMA 701</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"10320\">ERROR CROSS-PROJECT-DATA project-export <span class=\"code\">Exception Message generated on executing query for fetching arPlanPermissions -> </span><strong><exception message></strong><br/>Exception Cause -> <strong><exception cause></strong></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"10501\">Use the following KB articles to resolve the error:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"10554\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html\" title=\"https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html\">How to fix the collation of the Microsoft SQL Server database for Jira manually</a></p></li><li><p data-renderer-start-pos=\"10637\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html\" title=\"https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html\">Plans missing in Advanced Roadmaps for Jira after updating SQL Server Collation</a></p></li></ul></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"10726\">JCMA 152</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"10738\">ERROR <project key> project-export Issue <issue type> has invalid issue type.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"10819\">To assign an issue type: </p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"10846\">Go to <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos=\"10865\">Open the project for which you want to add the issue type.</p></li><li><p data-renderer-start-pos=\"10927\">Select <strong>Project Settings</strong>.</p></li><li><p data-renderer-start-pos=\"10955\">Under <strong>Issue types</strong>, select the issue type scheme.</p></li><li><p data-renderer-start-pos=\"11007\">Go to <strong>Actions</strong> > <strong>Use a different scheme</strong>.</p></li><li><p data-renderer-start-pos=\"11050\">Select <strong>Create a new scheme and associate with current projects</strong>.</p></li><li><p data-renderer-start-pos=\"11117\">Add all the relevant issue types from available issue types.</p></li><li><p data-renderer-start-pos=\"11181\">Select <strong>OK</strong>.</p></li><li><p data-renderer-start-pos=\"11195\">Select <strong>Re-index project</strong>, and then select <strong>Start project re-index </strong>to save the changes.</p></li><li><p data-renderer-start-pos=\"11283\">Select <strong>Refresh</strong>, and then select <strong>Acknowledge</strong> to complete the process.</p></li></ol></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"120\"><p data-renderer-start-pos=\"11361\">JCMA 130</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"275\"><p data-renderer-start-pos=\"11373\">ERROR <project key> project-export: The filter ‘<filter name>’ has no owner assigned or no longer exists.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"285\"><p data-renderer-start-pos=\"11482\">Refer the <strong>Filters owned by deleted users</strong> section in the KB article to resolve the error:</p><p data-renderer-start-pos=\"11572\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags\" title=\"https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags\">How to migrate all boards and filters with the Jira Cloud Migration Assistant</a></p></td></tr></tbody></table></div></div><h4 id=\"Apps-checks\">Apps checks</h4><p data-renderer-start-pos=\"11670\">The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps</p><p data-renderer-start-pos=\"11865\"><span><a href=\"https://support.atlassian.com/migration/docs/app-pre-migration-checks/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about pre-migration checks for apps</a></span></p><p data-renderer-start-pos=\"11868\">We also provide <strong>App vendor checks</strong>, which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud.</p><p data-renderer-start-pos=\"12096\"><span><a href=\"https://support.atlassian.com/migration/docs/app-vendor-checks/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about app-vendor checks</a></span></p><h3 id=\"Pre-migration-report\">Pre-migration report</h3><p data-renderer-start-pos=\"12121\">Pre-migration report is a ZIP archive that includes details of your migration, including migrated items, things that require attention, and summaries of users, groups, and configuration items. You can use it to verify what is being migrated and to find potential problems before you start.</p><p data-renderer-start-pos=\"12412\">To download the pre-migration report:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"12451\">Open your migration plan.</p></li><li><p data-renderer-start-pos=\"12480\">Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos=\"12529\">Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos=\"12565\">Download the pre-migration report.</p></li></ol><p data-renderer-start-pos=\"12605\">The report contains many entries, out of which the problem summary, description, and solution are also included in the following table:</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:167px\"/><col style=\"width:176px\"/><col style=\"width:158px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"12742\"><strong>Problem summary</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"12761\"><strong>Problem Description</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"12784\"><strong>Solution</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"12798\">Unsupported custom field configuration</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"12840\">Migration of <custom_field_type_name> custom field type isn't supported. Therefore, the configuration for this field won't be migrated, and any items that reference it, such as workflow schemes and filters, may no longer work.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"13070\">If you need this custom field, recreate it in your cloud site and use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos=\"13266\"><span><a href=\"https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"13273\">Unsupported custom field configuration</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"13315\">Migration of the <custom_field_name> custom field isn't supported. The value for this issue will not be migrated.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"13432\">If you need this field value, use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos=\"13592\"><span><a href=\"https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"13599\">Unsupported issue type</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"13625\">During the migration, the <issue_type_name_A> issue type will be renamed to <issue_type_name_B> issue type.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"13736\">Review the issue type after migration to ensure it functions as expected. Some JQL references may be affected and need to be updated after migration.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"13891\">Unsupported notification scheme</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"13926\">The notification schemes aren't supported and won't be migrated.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"13994\">The default notification scheme will be assigned to each project in the cloud site. Review the permissions post migration.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"14122\">Missing configurations or references in the condition of the workflow</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"14195\">The workflow will be migrated. However, the condition on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"14370\">Review the workflow post-migration to ensure that the permissions are set correctly. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos=\"14555\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\" title=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\">Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"14649\">Missing configurations or references in the transition of the workflow</p><p data-renderer-start-pos=\"14721\"> </p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"14725\">The <transition_validator_name> validator isn't supported. The workflow will still be migrated. However, the validator on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"14965\">Review the workflow post-migration to ensure that the permissions are correctly set. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos=\"15150\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\" title=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\">Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"15244\">Missing configurations or references in the post function of the workflow</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"15321\">The <name> post function isn't supported. The workflow will still be migrated, however the post function on <name> transition will be skipped, which may impact the workflow in your cloud site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"15517\">Review the workflow post-migration to ensure it functions as expected. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos=\"15688\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\" title=\"https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html\">Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"15782\">Unsupported custom event type</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"15815\">The notification for the event type <event_type_name> isn't supported through migration (custom event issue). The value for this issue will not be migrated.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"15975\">If you need this field value, use a CSV import to update the issues post-migration. </p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"16065\">Null filename for attachments</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"16098\">Attachments with a null value for the filename aren't supported and won't be migrated.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><p data-renderer-start-pos=\"16188\">If you need this attachment on your cloud site, you need to first assign a non-null filename to the given attachment ID on your server and then run the migration.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"16356\">Unsupported gadget</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"16378\">This gadget isn't supported and won't be migrated.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"16432\">In the server, from the <strong>Dashboards</strong> menu, select the dashboard identified in the <strong>Entity IDs or keys </strong>column of the CSV file. </p></li><li><p data-renderer-start-pos=\"16559\">From the unsupported gadget identified in the <strong>Entity name</strong> column, select <strong>… > Delete</strong>.</p></li><li><p data-renderer-start-pos=\"16647\">In the cloud site, open the migrated dashboard and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos=\"16714\">Identify the desired gadget from the <strong>Add a Gadget</strong> list and select <strong>Add</strong>. </p></li><li><p data-renderer-start-pos=\"16789\">Select <strong>Done</strong> once you've added the gadget.</p></li></ol><p data-renderer-start-pos=\"16836\"><span><a href=\"https://support.atlassian.com/migration/docs/how-cross-project-boards-and-filters-are-migrated/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">View the list of supported gadgets</a></span></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"197\"><p data-renderer-start-pos=\"16843\">Partially migrated gadget</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"208\"><p data-renderer-start-pos=\"16872\">Found errors while migrating this gadget; therefore, it will be migrated without its configurations. For error details, refer to the log files generated when creating the support zip. </p><p data-renderer-start-pos=\"17058\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/support/create-a-support-zip-790796819.html\" title=\"https://confluence.atlassian.com/support/create-a-support-zip-790796819.html\">Steps to create a support zip</a></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"186\"><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"17091\">Identify the affected gadget and the corresponding dashboard from the log file.</p></li><li><p data-renderer-start-pos=\"17174\">Open this dashboard on your cloud site.</p></li><li><p data-renderer-start-pos=\"17217\">Select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos=\"17233\">Select <strong>… > Configure</strong> in the affected gadget.</p></li><li><p data-renderer-start-pos=\"17281\">Update the configuration value in this gadget.</p></li><li><p data-renderer-start-pos=\"17331\">Select <strong>Save</strong>.</p></li></ol></td></tr></tbody></table></div></div><h2 id=\"After-you-run-the-migration\">After you run the migration</h2><p data-renderer-start-pos=\"17384\">If your migration fails or is incomplete, you can check the following items:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"17462\">Error log</p></li><li><p data-renderer-start-pos=\"17475\">App migration progress logs</p></li><li><p data-renderer-start-pos=\"17506\">Post-migration report</p></li></ul><h3 id=\"Error-log\">Error log</h3><p data-renderer-start-pos=\"17544\">To download the error log:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"17572\">Open your migration plan.</p></li><li><p data-renderer-start-pos=\"17601\">Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos=\"17650\">Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos=\"17686\">Download the error log.</p></li></ol><h4 id=\"Generic-errors\">Generic errors</h4><p data-renderer-start-pos=\"17731\">Here’s a list of generic errors shown in the error log:</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:290px\"/><col style=\"width:287px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"17788\"><strong>Error</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"17797\"><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"17822\"> ERROR <Project_Key> project-import<br/>We couldn't import Project Component <Project_Component_Name>.<br/>Reason: name: A component with the name <Project_Component_Name> already exists in this project...<br/>This caused <Number_of_Items> other items to fail.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"18074\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628\" title=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628\">We couldn't import Project Component - JCMA Error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"18129\">ERROR <Project_Key> project-import We couldn't import Project Version <Version_Name> because of <Number_of_Occurrences> missing dependencies: Project <Project_Key>.<br/>This caused <Number_of_Issues> other items to fail. Check the reasons for the missing dependencies on your server site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"18417\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685\" title=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685\">We couldn't import Project Version because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"18511\"> <Project Key> project-import<br/>We couldn't import Issue <Project Key>-<Issue Number> because of 1 missing dependencies:<br/>Custom Field 'Sprint'. This caused <Number of Ocurrences> other items to fail.<br/>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"18780\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814\" title=\"https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814\">We couldn't import Issue because of 1 missing dependencies: Custom Field 'Sprint'</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"18867\">com.atlassian.jira.migration.orchestratorclient.OrchestratorClientErrorException: request to Migration Orchestrator failed<br/>com.atlassian.jira.migration.orchestratorclient.OrchestratorServerErrorException: failed to send a request to server</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"19110\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA\" title=\"https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA\">Request to server or Migration Orchestrator failed in JCMA</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"19174\"> ERROR <Project_Key> project-export<br/>The workflow: [Workflow_Name] transition [Transition_Name] Missing config [Config_Name] value refence [Value_Reference_Name] in workflow rule condition/validator or post-function [Workflow_Rule_Name].<br/>Double-check the workflow rule for missing config values or references.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"19486\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html\" title=\"https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html\">Workflow missing config values or references - JCMA Error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"19549\">ERROR <project-key> project-import We couldn't import Comment <comment-id> (on Issue <issue-key> by '<user>' on <timestamp>). Reason: CommentBodyCharacterLimitExceededException: No message.</p><p data-renderer-start-pos=\"19740\">ERROR <project-key> project-import We couldn't import Issue <issue-key>. Reason: description: The entered text is too long. It exceeds the allowed limit of 32,767 characters..</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"19919\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html\" title=\"https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html\">"CommentBodyCharacterLimitExceededException: No message" or "The entered text is too long. It exceeds the allowed limit of 32,767 characters.." error message in JCMA</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"20090\"> ERROR <Project_Key> project-import<br/>We couldn’t import Issue <Issue_Key> because of 1 missing dependencies: Project <Project_Dependency_Key>.<br/>This caused <Number_of_Items> other items to fail.<br/>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"20354\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html\" title=\"https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html\">We couldn't import Issue because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"20438\">ERROR <Project_Key> project-export<br/>The workflow: [Workflow_Name] transition: [Transition_Name]<br/>has unsupported custom field reference in config hidFieldsList<br/>for workflow rule validator [Validator_Name].<br/>Double-check the workflow rule for missing config values or references.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"20717\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html\" title=\"https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html\">Workflow rules migrated via Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"20781\">ERROR <Project_Key> project-export<br/>We couldn't export Issue <Issue_ID>.<br/>Reason:<br/>com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException:<br/>Expected exactly <X> rows; the maximum marker row and the lowest<br/>ranked row for rank field[id=<Field_ID>].</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"21042\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html\" title=\"https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html\">List of all known Agile Lexorank error</a></p><p data-renderer-start-pos=\"21082\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html\" title=\"https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html\">Jira server throws LexoRankIntegrityException error during reindexing or reranking operations </a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"21182\">sun.security.validator.ValidatorException:<br/>PKIX path building failed:<br/>sun.security.provider.certpath.SunCertPathBuilderException:<br/>unable to find valid certification path to requested target</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"21375\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html\" title=\"https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html\">Unable to connect to SSL services due to "PKIX Path Building Failed" error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"21455\">java.net.UnknownHostException: <AMAZON_S3_URL><br/>java.net.ConnectException: Connection refused (Connection refused)</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"21572\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html\" title=\"https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html\">Preparing your firewall to migrate using the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"21653\">We couldn't import Issue ABCD-12345. Reason: DataAccessException: java.sql.SQLException: PSQL_TOO_MANY_CONNECTIONS Exception already occurred in this workcontext, skipping next getConnection. This caused X other items to fail</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"21882\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html\" title=\"https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html\">'FATAL too many connections' error when using PostgreSQL database due to user-specific connection limit</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"21991\">java.lang.OutOfMemoryError: Java heap space</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"22038\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html\" title=\"https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html\">Jira server crashes with OutofMemory Java heap space error</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"22102\">ERROR YYY project-import We couldn't import Permission Scheme 'XYZ scheme'.</p><p data-renderer-start-pos=\"22179\">Reason: IllegalStateException: Errors: {holder.parameter=User 'user.name' does not exist}</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"22272\">There are permission schemes associated with the selected projects in your migration that reference invalid, or missing users. These users are often located in out of date accounts in your Crowd or External Identity Provider (IDP) that were never migrated across to begin with. </p><p data-renderer-start-pos=\"22552\"><strong>Fix:</strong></p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"22558\">Remove the referenced user from named permission scheme in your server/DC instance.</p></li><li><p data-renderer-start-pos=\"22645\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme\" title=\"https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme\">Remove or delete users</a> from permission schemes.</p></li><li><p data-renderer-start-pos=\"22696\">Use the Jira Cloud Migration Assistant to rerun the migration.</p></li></ol></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"22768\">ERROR YYY project-import We couldn't import Field Layout Item XXXXX-customfield_XXXXX.</p><p data-renderer-start-pos=\"22856\">Reason: Field customfield_XXXXX does not exist in FieldLayout XXXXX. </p><p data-renderer-start-pos=\"22928\">ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos=\"22986\">Reason: IllegalArgumentException: Issue type scheme [XXXXX] does not exist. </p><p data-renderer-start-pos=\"23064\">ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos=\"23122\">Reason: IllegalArgumentException: Workflow scheme [XXXXX] does not exist.</p><p data-renderer-start-pos=\"23197\">ERROR YYY project-import We couldn't import Issue YYY-XXXX.</p><p data-renderer-start-pos=\"23258\">Reason: NullPointerException: There is no step in workflow [workflow] linked to status [status].</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"23358\">This is as a result of updating or removing previously migrated entities from the source or destination sites.</p><p data-renderer-start-pos=\"23470\">Do one of the following to mitigate this problem:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"23521\">If you have run into this problem on a test site, <a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html\" title=\"https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html\">reset and delete all data from your cloud site</a>. Or,</p></li><li><p data-renderer-start-pos=\"23626\">If you are unable to reset the target site, <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/contact/#/\" title=\"https://support.atlassian.com/contact/#/\">contact Atlassian Support</a>.</p></li></ul></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"23706\">ERROR YYY project-import We couldn't import Project Role Association XXXXX.</p><p data-renderer-start-pos=\"23783\">Reason: IllegalArgumentException: Project role [XXXXX] does not exist</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"23856\">Indicates that the projects in your migration have roles or permission schemes, which reference groups or roles that no longer exist.</p><p data-renderer-start-pos=\"23991\">Do one of the following to mitigate this problem:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"24042\">Re-create these roles or groups so that they exist on the source before running the migration again. Or,</p></li><li><p data-renderer-start-pos=\"24150\">Edit the project's permissions to remove any references to these roles or groups before running the migration again.</p></li></ul><p data-renderer-start-pos=\"24272\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/\" title=\"https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/\">More about editing permissions and roles in your Jira projects</a></p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"24340\">ERROR <Project_Key> project-import We couldn't import Permission Scheme '<Project_Key> Standard Permission Scheme'. Reason: IllegalStateException: Errors: {holder.parameter=Group '<group name>' does not exist}<br/>Error Messages: []<br/>Error reasons: [VALIDATION_FAILED]. This caused 377987 other items to fail.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"24648\">Add the required <group name> to the Jira product access on cloud.</p></li><li><p data-renderer-start-pos=\"24718\">Remigrate the project from server to cloud</p></li></ul></td></tr></tbody></table></div></div><h4 id=\"Errors-specific-to-Jira-Service-Management\">Errors specific to Jira Service Management</h4><p data-renderer-start-pos=\"24816\">Here are errors specific to Jira Service Management.</p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:290px\"/><col style=\"width:287px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"24870\"><strong>Error</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"24879\"><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"342\"><p data-renderer-start-pos=\"24904\">ERROR <Project_Key> project-export<br/>We couldn't export Issue <Issue_ID>.<br/>Reason: com.querydsl.core.QueryException:<br/>Caught SQLServerException for <SQL_QUERY></p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"338\"><p data-renderer-start-pos=\"25063\"><a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html\" title=\"https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html\">How to fix the collation of Microsoft SQL Server database for Jira manually | Jira | Atlassian Documentation</a></p><p data-renderer-start-pos=\"25173\"> </p></td></tr></tbody></table></div></div><h3 id=\"App-migration-progress-logs\">App migration progress logs</h3><p data-renderer-start-pos=\"25211\">This section provides details about warning messages in app migration progress logs and suggestions on how to resolve them.</p><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"25336\">If you encounter multiple warning messages in your app log file, or if your app migration seems stuck:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"25440\">contact the Marketplace Partner and provide them with the log files and your cloud site URL. </p></li><li><p data-renderer-start-pos=\"25537\">contact Atlassian support if the Marketplace Partner requires Atlassian help to resolve the warnings.</p></li></ul></div></div><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:165px\"/><col style=\"width:164px\"/><col style=\"width:247px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"195\"><p data-renderer-start-pos=\"25646\"><strong>Warning message</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"194\"><p data-renderer-start-pos=\"25665\"><strong>Details</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"291\"><p data-renderer-start-pos=\"25676\"><strong>Fixes</strong></p></th></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"195\"><p data-renderer-start-pos=\"25687\">Exception occurred in the server app</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"194\"><p data-renderer-start-pos=\"25727\">An error has most likely occurred in the server app. This may stop further migration operations in the server app, and could cause a timed-out app migration.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"291\"><p data-renderer-start-pos=\"25888\">If the app’s migration does not settle, contact the Marketplace Partner and provide the following information:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"26000\">the app migration status and a clear description of the warning of the server exception</p></li><li><p data-renderer-start-pos=\"26091\">your cloud site url </p></li><li><p data-renderer-start-pos=\"26115\">entire progress logs of the app</p></li><li><p data-renderer-start-pos=\"26150\">details on <a class=\"sc-gpHHfC prKHQ\" href=\"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions\" title=\"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions\">how Marketplace Partners can handle server exceptions</a></p></li></ul><p data-renderer-start-pos=\"26220\">The Marketplace Partner may direct you to contact Atlassian Support if they need Atlassian to help with server exception.</p></td></tr><tr><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"195\"><p data-renderer-start-pos=\"26347\">Failed to notify Cloud app about start of app migration</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"194\"><p data-renderer-start-pos=\"26406\">An failure error occurred when attempting to notify with the Cloud app that app migration has started. Multiple retries to notify the cloud app has not returned as successful response. <br/><br/>Notifying the cloud app is needed to allow Marketplace Partners to begin app migration. Potentially, this error can lead to a timed-out app migration.</p></td><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"291\"><p data-renderer-start-pos=\"26747\">If the cloud app does not get updated, contact the Marketplace Partner and provide the following information:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"26858\">the app migration status and a clear description of this warning</p></li><li><p data-renderer-start-pos=\"26926\">your cloud site url </p></li><li><p data-renderer-start-pos=\"26950\">entire progress logs of the app</p></li><li><p data-renderer-start-pos=\"26985\">details on <a class=\"sc-gpHHfC prKHQ\" href=\"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions\" title=\"https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions\">how Marketplace Partners can handle server exceptions</a></p></li></ul></td></tr></tbody></table></div></div><h3 id=\"Post-migration-report\">Post-migration report</h3><p data-renderer-start-pos=\"27084\">Post-migration report is a ZIP archive that includes details of your migration, including migrated and not migrated items, and things that require attention. You can also compare it with the pre-migration report to verify that all important items have been migrated.</p><p data-renderer-start-pos=\"27352\">To download the post-migration report:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"27392\">Open your migration plan.</p></li><li><p data-renderer-start-pos=\"27421\">Go to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos=\"27464\">Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos=\"27500\">Download the post-migration report.</p></li></ol><p data-renderer-start-pos=\"27541\">This report contains many entries, out of which the problem summary, description, and solution is same as described in the <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report\" title=\"https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report\">pre-migration report</a> or includes some additional data such as: “JQL for this entity couldn't be fully resolved”. In this case, <a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html\" title=\"https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html\">use the JQL article for a resolution</a>.</p><h2 id=\"How-to-contact-Atlassian-support\">How to contact Atlassian support</h2><p data-renderer-start-pos=\"27864\">If you’re unable to fix the problem using this page, <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/contact/#/\" title=\"https://support.atlassian.com/contact/#/\">contact support</a>.</p><p data-renderer-start-pos=\"27935\">For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. <a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/support/create-a-support-zip-790796819.html\" title=\"https://confluence.atlassian.com/support/create-a-support-zip-790796819.html\">Learn how to create a Support ZIP</a></p><h2 id=\"More-information-and-support\">More information and support</h2><p data-renderer-start-pos=\"28125\">We have a number of channels available to help you with your migration.</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"28198\">For more migration planning information and FAQs, visit the <a class=\"sc-gpHHfC prKHQ\" href=\"https://www.atlassian.com/migration/cloud\" title=\"https://www.atlassian.com/migration/cloud\">Atlassian Cloud Migration Center</a>.</p></li><li><p data-renderer-start-pos=\"28295\">Have a technical issue or need more support with strategy and best practices? <a class=\"sc-gpHHfC prKHQ\" href=\"https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html\" title=\"https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html\">Get in touch</a>.</p></li><li><p data-renderer-start-pos=\"28390\">Looking for peer advice? Ask the <a class=\"sc-gpHHfC prKHQ\" href=\"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration\" title=\"https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration\">Atlassian Community</a>.</p></li><li><p data-renderer-start-pos=\"28447\">Want expert guidance? Work with an <a class=\"sc-gpHHfC prKHQ\" href=\"https://www.atlassian.com/partners/migrate\" title=\"https://www.atlassian.com/partners/migrate\">Atlassian Partner</a>.</p></li></ul><p data-renderer-start-pos=\"28506\">Support for Atlassian Server products ends in February, 2024. 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Confluence</a></li><li class="pagetree__item "><a href="/migration/docs/cloud-migration-methods-for-bitbucket/" data-testid="atlas_link">Cloud migration methods for Bitbucket</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migration-timeline-and-preventing-downtime/" data-testid="atlas_link">Migration timeline and preventing downtime</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/clean-up-your-server-instance-before-migration/" data-testid="atlas_link">Clean up your instance before migration</a></li><li class="pagetree__item "><a href="/migration/docs/reduce-your-migration-downtime/" data-testid="atlas_link">Reduce your migration downtime</a></li><li class="pagetree__item "><a href="/migration/docs/test-your-server-to-cloud-migration/" data-testid="atlas_link">Test your migration to cloud</a></li><li class="pagetree__item "><a href="/migration/docs/user-acceptance-testing-for-migrations/" data-testid="atlas_link">User acceptance testing for migrations</a></li><li class="pagetree__item "><a href="/migration/docs/cloud-migration-trials-for-server-and-data-center-customers/" data-testid="atlas_link">Cloud migration trials for Data Center customers</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-to-cloud-with-an-expired-server-license/" data-testid="atlas_link">Migrate to Cloud with an expired Server license</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/migrations-trust-and-security-faqs/" data-testid="atlas_link">Migrations trust and security FAQs</a><ul class="pagetree__list false" style="display:none"></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/user-management-and-migration/" data-testid="atlas_link">User management and migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/get-started-with-migrating-users-to-atlassian-cloud/" data-testid="atlas_link">Get started with migrating users to Atlassian Cloud</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/plan-your-user-migration/" data-testid="atlas_link">Plan your user migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/user-management-differences-in-cloud-and-server/" data-testid="atlas_link">How user management works in Atlassian Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/determine-your-user-migration-strategy/" data-testid="atlas_link">Determine your user migration strategy</a></li><li class="pagetree__item "><a href="/migration/docs/atlassian-guard-and-cloud-migrations/" data-testid="atlas_link">Check whether you need Atlassian Guard and a cloud IdP</a></li><li class="pagetree__item "><a href="/migration/docs/recommendations-for-scim-provisioning/" data-testid="atlas_link">Recommendations for SCIM provisioning with Atlassian Guard</a></li><li class="pagetree__item "><a href="/migration/docs/how-groups-and-permissions-are-migrated/" data-testid="atlas_link">Understand problems with duplicate or re-migrated groups</a></li><li class="pagetree__item "><a href="/migration/docs/prepare-nested-groups-for-cloud-migration/" data-testid="atlas_link">Understand problems with nested groups</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/assess-and-prepare-your-users-for-migration/" data-testid="atlas_link">Assess and prepare users by fixing their email addresses</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/how-does-user-assessment-work/" data-testid="atlas_link">How does user assessment work?</a></li><li class="pagetree__item "><a href="/migration/docs/assess-your-users-to-find-invalid-and-duplicated-emails/" data-testid="atlas_link">Assess your users to find invalid and duplicated emails</a></li><li class="pagetree__item "><a href="/migration/docs/fix-invalid-email-addresses/" data-testid="atlas_link">Fix invalid email addresses in simple experience</a></li><li class="pagetree__item "><a href="/migration/docs/fix-duplicated-email-addresses/" data-testid="atlas_link">Fix duplicated email addresses in simple experience</a></li><li class="pagetree__item "><a href="/migration/docs/customize-your-users-in-advanced-experience/" data-testid="atlas_link">Customize your users in advanced experience</a></li><li class="pagetree__item "><a href="/migration/docs/update-users-based-on-the-csv-file/" data-testid="atlas_link">How to edit the CSV file with users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/prepare-users-for-the-migration/" data-testid="atlas_link">Prepare users for the migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/review-users-to-trust-email-domains/" data-testid="atlas_link">Review email domains before the migration</a></li><li class="pagetree__item "><a href="/migration/docs/resolve-duplicate-group-names-to-avoid-permission-escalation/" data-testid="atlas_link">Resolve duplicate group names to avoid permission escalation</a></li><li class="pagetree__item "><a href="/migration/docs/check-if-you-have-enough-cloud-licenses-for-users/" data-testid="atlas_link">Check if you have enough cloud licenses for users</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/set-up-cloud-user-management-for-the-migration/" data-testid="atlas_link">Set up cloud user management for the migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/verify-domains-and-claim-managed-accounts/" data-testid="atlas_link">Verify domains and claim managed accounts</a></li><li class="pagetree__item "><a href="/migration/docs/prepare-for-atlassian-guard/" data-testid="atlas_link">Prepare for and set up Atlassian Guard</a></li><li class="pagetree__item "><a href="/migration/docs/choose-the-right-identity-provider-for-the-migration/" data-testid="atlas_link">Choose the right identity provider for the migration</a></li><li class="pagetree__item "><a href="/migration/docs/set-up-user-provisioning-and-sso-for-the-migration/" data-testid="atlas_link">Set up user provisioning and SSO for the migration</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migrate-users-to-atlassian-cloud/" data-testid="atlas_link">Migrate users to Atlassian Cloud</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/migrate-users-and-groups-before-other-data/" data-testid="atlas_link">Migrate users and groups before other data</a></li><li class="pagetree__item "><a href="/migration/docs/review-product-access-for-migrated-groups/" data-testid="atlas_link">Review product access for migrated groups</a></li><li class="pagetree__item "><a href="/migration/docs/reassign-admins-to-blocklisted-admin-groups/" data-testid="atlas_link">Reassign admins to blocklisted admin groups</a></li><li class="pagetree__item "><a href="/migration/docs/invite-users-to-atlassian-cloud-after-the-migration/" data-testid="atlas_link">Invite users to Atlassian Cloud after the migration</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/prepare-and-migrate-your-apps-to-cloud/" data-testid="atlas_link">App assessment and migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/audit-apps-for-your-migration-to-cloud/" data-testid="atlas_link">Audit apps for your migration to Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/assess-and-migrate-apps-with-the-cloud-migration-assistant/" data-testid="atlas_link">Assess and migrate apps with the Cloud Migration Assistant</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/app-specific-migration-guidance/" data-testid="atlas_link">App-specific migration guidance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/scriptrunner-for-jira/" data-testid="atlas_link">ScriptRunner for Jira</a></li><li class="pagetree__item "><a href="/migration/docs/x-ray-test-management-for-jira/" data-testid="atlas_link">Xray Test Management for Jira</a></li><li class="pagetree__item "><a href="/migration/docs/zephyr-squad/" data-testid="atlas_link">Zephyr Squad</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/assess-apps-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Assess apps with the Confluence Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/assess-apps-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Assess apps with the Jira Cloud Migration Assistant</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/app-pre-migration-checks/" data-testid="atlas_link">Pre-migration checks for apps</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/app-vendor-checks/" data-testid="atlas_link">App vendor checks</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/preload-app-data-before-migration/" data-testid="atlas_link">Preload app data before migration</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/jira-confluence-and-bitbucket-pre-migration-checklists/" data-testid="atlas_link">Pre-migration checklists</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/jira-pre-migration-checklist/" data-testid="atlas_link">Jira Cloud Migration Assistant pre-migration checklist</a></li><li class="pagetree__item "><a href="/migration/docs/confluence-pre-migration-checklist/" data-testid="atlas_link">Confluence pre-migration checklist</a></li><li class="pagetree__item "><a href="/migration/docs/plan-your-bitbucket-server-to-cloud-migration/" data-testid="atlas_link">Bitbucket pre-migration checklist</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/jira-cloud-migration-assistant/" data-testid="atlas_link">Jira Cloud Migration Assistant</a><ul class="pagetree__list false"><li class="pagetree__item "><a href="/migration/docs/what-is-jira-cloud-migration-assistant/" data-testid="atlas_link">What is Jira Cloud Migration Assistant?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/how-jira-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">How Jira Cloud Migration Assistant migrates data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/" data-testid="atlas_link">What gets migrated with the Jira Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/how-the-jira-cloud-migration-assistant-links-your-data/" data-testid="atlas_link">How Jira Cloud Migration Assistant links your data</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-jira-service-management-customers/" data-testid="atlas_link">How Jira Service Management customers are migrated</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-advanced-roadmaps-plans/" data-testid="atlas_link">How Advanced Roadmaps plans are migrated</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-users-and-groups/" data-testid="atlas_link">How Jira users and groups are migrated</a></li><li class="pagetree__item "><a href="/migration/docs/how-cross-project-boards-and-filters-are-migrated/" data-testid="atlas_link">How dashboards, boards and filters are migrated</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/update-or-install-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Update or install the Jira Cloud Migration Assistant</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migrate-recommended-jira-data-in-advance/" data-testid="atlas_link">Migrate recommended Jira data in advance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/migrate-jira-users-and-groups-in-advance/" data-testid="atlas_link">Migrate Jira users and groups in advance</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-jira-attachments-in-advance/" data-testid="atlas_link">Migrate Jira attachments in advance</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migrate-jira-data-using-the-jira-cloud-migration-assistant/" data-testid="atlas_link">Migrate Jira data using the Jira Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/choose-what-jira-data-to-migrate-using-the-assistant/" data-testid="atlas_link">Migration options using the assistant</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/" data-testid="atlas_link">Run pre-migration checks, review, and run a Jira migration</a></li><li class="pagetree__item "><a href="/migration/docs/manage-and-view-the-details-of-jira-migration-plans/" data-testid="atlas_link">Manage and monitor your Jira migrations</a></li><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/" data-testid="atlas_link">Troubleshoot migration with Jira Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/differences-administering-jira-data-center-and-cloud/" data-testid="atlas_link">Differences administering Jira Server or Data Center and Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Use Jira Cloud Migration Assistant to migrate (legacy)</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Confluence Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/what-is-confluence-cloud-migration-assistant/" data-testid="atlas_link">What is Confluence Cloud Migration Assistant?</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/how-confluence-cloud-migration-assistant-migrates-data/" data-testid="atlas_link">How Confluence Cloud Migration Assistant migrates data</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/what-migrates-with-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">What migrates with the Confluence Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/how-confluence-users-and-groups-are-migrated/" data-testid="atlas_link">How Confluence users and groups are migrated</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/update-or-install-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Update or install the Confluence Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/check-for-possible-data-conflicts-when-migrating-confluence/" data-testid="atlas_link">Check for possible data conflicts when migrating Confluence</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migrate-recommended-confluence-data-in-advance/" data-testid="atlas_link">Migrate recommended Confluence data in advance</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/migrate-confluence-users-and-groups-in-advance/" data-testid="atlas_link">Migrate Confluence users and groups in advance</a></li><li class="pagetree__item "><a href="/migration/docs/migrate-confluence-attachments-in-advance/" data-testid="atlas_link">Migrate Confluence attachments in advance</a></li></ul></li><li class="pagetree__item "><a href="/migration/docs/migrate-data-using-the-confluence-cloud-migration-assistant/" data-testid="atlas_link">Migrate data using the Confluence Cloud Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/check-for-errors-review-and-run-a-confluence-migration/" data-testid="atlas_link">Check for errors, review, and run a Confluence migration</a></li><li class="pagetree__item "><a href="/migration/docs/manage-and-view-the-details-of-confluence-migration-plans/" data-testid="atlas_link">Manage and monitor your Confluence migrations</a></li><li class="pagetree__item "><a href="/migration/docs/troubleshoot-migration-with-confluence-migration-assistant/" data-testid="atlas_link">Troubleshoot migration with Confluence Migration Assistant</a></li><li class="pagetree__item "><a href="/migration/docs/differences-administering-confluence-data-center-and-cloud/" data-testid="atlas_link">Differences administering Confluence Data Center and Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/differences-using-confluence-data-center-and-cloud/" data-testid="atlas_link">Differences using Confluence Data Center and Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Use Confluence Cloud Migration Assistant to migrate (legacy)</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/bitbucket-cloud-migration-assistant/" data-testid="atlas_link">Bitbucket Cloud Migration Assistant</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/use-the-bitbucket-cloud-migration-assistant-to-migrate/" data-testid="atlas_link">Use the Bitbucket Cloud Migration Assistant to migrate</a></li><li class="pagetree__item "><a href="/migration/docs/differences-administering-bitbucket-data-center-and-cloud/" data-testid="atlas_link">Differences administering Bitbucket Data Center and Cloud</a></li><li class="pagetree__item "><a href="/migration/docs/what-gets-migrated-with-bitbucket-cloud-migration-assistant/" data-testid="atlas_link">What gets migrated with Bitbucket Cloud Migration Assistant</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/post-migration-tasks/" data-testid="atlas_link">Post-migration tasks</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/integrate-your-atlassian-products-after-the-migration/" data-testid="atlas_link">Integrate your Atlassian products after the migration</a></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/update-product-links-after-the-migration/" data-testid="atlas_link">Update product links after the migration</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/what-are-product-links/" data-testid="atlas_link">What are product links?</a></li><li class="pagetree__item "><a href="/migration/docs/supported-products-and-types-of-links/" data-testid="atlas_link">Supported products and types of links</a></li><li class="pagetree__item "><a href="/migration/docs/examples-and-use-cases-for-updating-product-links/" data-testid="atlas_link">Examples and use cases for updating product links</a></li><li class="pagetree__item "><a href="/migration/docs/update-product-links/" data-testid="atlas_link">Update product links</a></li><li class="pagetree__item "><a href="/migration/docs/check-the-status-and-results/" data-testid="atlas_link">Check the status and results</a></li><li class="pagetree__item "><a href="/migration/docs/troubleshoot-product-links/" data-testid="atlas_link">Troubleshoot product links</a></li></ul></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/get-started-and-testing-after-you-migrate/" data-testid="atlas_link">Get up and running in Cloud</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/get-your-users-started-in-cloud-after-migrating/" data-testid="atlas_link">Get your users started in Cloud after migrating</a></li><li class="pagetree__item "><a href="/migration/docs/after-migrating-to-bitbucket-cloud/" data-testid="atlas_link">After migrating to Bitbucket Cloud</a></li></ul></li><li class="pagetree__item "><div data-testid="pagetree-item-expander" class="pagetree__expander" role="button" tabindex="0" aria-expanded="false" aria-label="expand page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/migration/docs/migration-best-practices/" data-testid="atlas_link">Migration best practices</a><ul class="pagetree__list false" style="display:none"><li class="pagetree__item "><a href="/migration/docs/how-to-speed-up-your-jira-migration/" data-testid="atlas_link">How to speed up your Jira migration</a></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/migration/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Migration Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/migration/docs/jira-cloud-migration-assistant/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Jira Cloud Migration Assistant</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Troubleshoot migration with Jira Cloud Migration Assistant</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>This page will help you troubleshooting problems that you might encounter when using the Jira Cloud Migration Assistant.</p></div></div><div style='background:#E3FCEF' class='ak-editor-panel' data-panel-type='success'><span style='color:#00875A' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel success'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm1.364-10.964l-2.152 4.11-1.543-1.39a1 1 0 1 0-1.338 1.487l2.5 2.25a1 1 0 0 0 1.555-.279l2.75-5.25a1 1 0 0 0-1.772-.928z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='124'><strong>How to use this page</strong></p><p data-renderer-start-pos='146'>Press Ctrl+F or Command+F (on a Mac) on this page and enter the error message details into the find field to look for the relevant KB article.</p></div></div><p data-renderer-start-pos='292'>We’ve divided this page into a few categories, depending on where you are in your migration journey:</p><ul class='ak-ul'><li><p data-renderer-start-pos='394'>Known issues</p></li><li><p data-renderer-start-pos='410'>Before you run the migration</p></li><li><p data-renderer-start-pos='442'>After you run the migration</p></li><li><p data-renderer-start-pos='473'>How to contact Atlassian support</p></li></ul><h2 id='Known-issues'>Known issues</h2><p data-renderer-start-pos='525'>Here’s a list of known issues that might affect your migration or the already migrated data.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:242px'><col style='width:402px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='619'><strong>Topic</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='628'><strong>Description</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='645'><strong>Data integrity</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='663'>If your Jira Server site is highly customized, you may face additional issues when migrating. For example, if you have any required field with a null value the migration will fail because this is not supported on your Cloud site. We recommend cleaning up your instance data before migrating.</p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='960'><strong>Incomplete migrations and projects</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='998'>An incomplete status means that some things have been migrated but there was at least 1 entity that we couldn’t migrate. For example, we might be able to migrate a project but 1 issue fails because there is a null value in a custom field. In this case, the project will show up as incomplete even though all the actual data is complete. Many times this status will not be a problem for your migration. Download the error logs to determine what is causing the failure. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1472'><strong>Changes on Server before migrating</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1510'>If you make any changes on your Server site, wait at least 10 minutes before migrating to allow all data to be updated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1636'><strong>Changing project keys</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1661'>If you choose to change a project key on your Server before or during migration, make sure that all configuration, filters and boards are updated with the new project key before attempting a new migration. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='1873'><strong>Links to projects and issues that aren’t included in the migration</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='1943'>If you have chosen to migrate in smaller batches, links to projects or issues that haven't yet been migrated will be missing until that linked item is migrated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2110'><strong>History entries with missing references</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2153'>If a history entry refers to a missing link or attachment, the history entry won't be migrated. If a linked issue or project is migrated at a later date, the history entry will be updated. </p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2348'><span><span class='text-fragment' data-testid='inline-text-fragment'><span><strong>Jira</strong></span></span></span><strong> boards not returning correct results</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2390'>The migration assistant does not check that the JQL issue filters on boards are returning the correct results after migration. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. To fix this issue, edit the board's JQL filter after migrating. <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-software-cloud/docs/configure-filters/' title='https://support.atlassian.com/jira-software-cloud/docs/configure-filters/'>Learn more about board filters</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='2765'><strong>Problems with Jira Align after the migration</strong></p></th><td rowspan='1' colSpan='1' data-colwidth='473'><p data-renderer-start-pos='2813'>If you use Jira Align, you need to complete additional steps before, during, and after the migration. If you’re having problems, see the linked page or contact Atlassian Support. <a class='sc-gpHHfC prKHQ' href='https://help.jiraalign.com/hc/en-us/articles/20614894862356' title='https://help.jiraalign.com/hc/en-us/articles/20614894862356'>Learn how to migrate Jira Align</a></p></td></tr></tbody></table></div></div><h2 id='Before-you-run-the-migration'>Before you run the migration</h2><p data-renderer-start-pos='3061'>There are two things you can check before running the migration:</p><ul class='ak-ul'><li><p data-renderer-start-pos='3127'>Pre-migration checks</p></li><li><p data-renderer-start-pos='3151'>Pre-migration report</p></li></ul><h3 id='Pre-migration-checks'>Pre-migration checks</h3><p data-renderer-start-pos='3199'>Pre-migration checks are a mandatory step of every migration. They make sure that your configuration is correct and that the data can be migrated to Cloud. <span><a href='https://support.atlassian.com/migration/docs/run-pre-migration-checks-review-and-run-a-jira-migration/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Run pre-migration checks, review, and run a Jira migration</a></span></p><h4 id='Checks-statuses'>Checks statuses</h4><p data-renderer-start-pos='3375'>Here’s a brief description of statuses shown by pre-migration checks.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:63px'><col style='width:514px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='75'><p data-renderer-start-pos='3446'><strong>Symbol</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3456'><strong>Description</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6ExmjNhKIsTzuVQpvXHQC0/a8cf4bc4946e2e9c25b6d22e31af1ebf/check_successful' alt='check successful'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3476'>The check has passed. You can proceed with your migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/6sBJX90OtjdX8lh9UD5Koq/e1528affe252c018c00e2a475b3b0995/Warning' alt='Expand the warning message to view details and relevant links'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3543'>You can proceed with your migration, but you need to be aware of a potential issue. Expand the warning messages to view details.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/1d5RMC7vnouQnW3u71OWKp/44d53d92fb4ba80842c770934fece749/Error' alt='Expand the error message to view details and relevant links.'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3680'>You can’t proceed with your migration until you resolve the error. Expand the error messages to view details.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='75'><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/209QXQ19MdCBMguSlSpTMl/b67f02689368283b6fd6b7b44888fb61/Maintenance_error' alt='Refresh the checks to try again or contact support if you continue to get this message'></div></div></div></td><td rowspan='1' colSpan='1' data-colwidth='605'><p data-renderer-start-pos='3798'>The check wasn’t completed due to an unexpected error. Refresh the checks or contact Atlassian support.</p></td></tr></tbody></table></div></div><h4 id='Common-problems-shown-by-checks'>Common problems shown by checks</h4><p data-renderer-start-pos='3942'>Here are common problems shown by checks and steps you need to take to solve them.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:291px'><col style='width:286px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4026'><strong>Message</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4037'><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4062'>We are currently updating the migration service</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4113'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4190'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4240'>We couldn’t check for users count limit</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4283'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4360'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4410'>We couldn’t check for projects in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4463'>The Jira Cloud Migration Assistant authentication token might have expired.</p><p data-renderer-start-pos='4540'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html' title='https://confluence.atlassian.com/cloudkb/how-to-renew-authentication-token-for-the-cloud-migration-assistant-apps-ccma-jcma-1102610716.html'>Learn how to renew your authentication token</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='4590'>We couldn’t check for projects in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='4643'>It’s possible that your cloud site is unavailable for migration. Here are the reasons and fixes:</p><p data-renderer-start-pos='4741'><strong>Reason 1:</strong> Your sandbox has been deleted.</p><p data-renderer-start-pos='4783'><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='4789'>Check if your sandbox is deleted:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4824'>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='4915'>Select <strong>Products</strong> > <strong>Sandbox</strong>.</p></li></ol></li><li><p data-renderer-start-pos='4949'>If deleted, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support' title='https://support.atlassian.com/contact/?postauth=true#/?inquiry_category=migration_support'><u>contact support</u></a> for further assistance.</p></li></ol><p data-renderer-start-pos='5006'><strong>Reason 2: </strong>Your cloud site couldn’t be found or your Jira Cloud subscription has been deactivated due to inactivity.<br><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='5128'>Check if your cloud site subscription is canceled:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5180'>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>, and then select your organization if you have more than one.</p></li><li><p data-renderer-start-pos='5271'>Select <strong>Billing</strong>.</p></li></ol></li><li><p data-renderer-start-pos='5294'>If canceled, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled' title='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/#Recover-a-site-that--x27-s-been-canceled'>recover the canceled site</a>.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5343'>Projects already exists in your cloud site</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5389'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html' title='https://confluence.atlassian.com/cloudkb/project-name-and-project-key-conflict-when-migrating-using-jira-cloud-migration-assistant-jcma-1101932314.html'>Project Name and Project Key Conflict When Migrating Using Jira Cloud Migration Assistant (JCMA)</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5491'>Multiple users have the same email address</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5537'><span><a href='https://support.atlassian.com/migration/docs/fix-duplicated-email-addresses/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Fix duplicated email addresses in simple experience</a></span></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5544'>Invalid email addresses</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5571'><span><a href='https://support.atlassian.com/migration/docs/fix-invalid-email-addresses/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Fix invalid email addresses in simple experience</a></span></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='343'><p data-renderer-start-pos='5578'>You’ve reached the limit of email aliases for a single email address</p></th><td rowspan='1' colSpan='1' data-colwidth='337'><p data-renderer-start-pos='5650'>This check is shown when the number of email aliases related to a single primary email exceeds the limit of 10. An alias is a variation of the primary email, for example <em>charlie+suffix@atlassian.com</em> vs. <em>charlie@atlassian.com</em>.</p><p data-renderer-start-pos='5877'>The limit exists on the cloud side and allows to create only 10 aliases per hour.</p><p data-renderer-start-pos='5960'><strong>Download CSV file</strong></p><p data-renderer-start-pos='5979'>When viewing the check, you can download a CSV file to help you resolve the issue. The file:</p><ul class='ak-ul'><li><p data-renderer-start-pos='6073'>Lists all email aliases (including the first 10) for cases where the limit was exceeded. It might include aliases related to multiple primary emails.</p></li><li><p data-renderer-start-pos='6226'>Doesn’t include the primary email itself.</p></li></ul><p data-renderer-start-pos='6273'><strong>Goal</strong></p><p data-renderer-start-pos='6279'>Your goal is to change the aliases into individual emails or delete the corresponding users. It’s enough if you do it for aliases that exceed the limit. However, since cloud subscriptions are billed per user, you might want to delete or deactivate these extra users.</p><p data-renderer-start-pos='6547'><strong>Solve the issue</strong></p><p data-renderer-start-pos='6564'>To solve this issue, use the CSV file to identify the corresponding users and either update or delete them:</p><ul class='ak-ul'><li><p data-renderer-start-pos='6673'>If you manage users in Jira, you can update them in <strong>Administration > User management</strong>.</p></li><li><p data-renderer-start-pos='6762'>If you manage users in an external directory, we recommend that you update users in the directory so the aliases aren’t provisioned to cloud.</p></li></ul></td></tr></tbody></table></div></div><h4 id='Data-preparation-errors'>Data preparation errors</h4><p data-renderer-start-pos='6940'>Here are errors related to the <strong>Data preparation</strong> check and steps you need to take to solve them. They are recorded in the log file (downloadable ZIP file).</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:102px'><col style='width:233px'><col style='width:242px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='120'><p data-renderer-start-pos='7096'><strong>Error Code</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='275'><p data-renderer-start-pos='7110'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' style='background-color:var(--ds-background-neutral, #F4F5F7)' data-colwidth='285'><p data-renderer-start-pos='7119'><strong>Fixes / KB articles</strong></p></th></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='7144'>JCMA 124</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='7156'>ERROR [JCMA 124] <project key> project-export: The board ‘<board name>’ is assigned invalid administrators: ‘<group name>’.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='7283'>To assign valid administrators to your board:</p><ol class='ak-ol'><li><p data-renderer-start-pos='7330'>Open the board for which you want to assign administrators.</p></li><li><p data-renderer-start-pos='7393'> Go to <strong>Board</strong> > <strong>Configure</strong>.</p></li><li><p data-renderer-start-pos='7422'>In the <strong>Administrators</strong> field, hover over to click the edit icon.</p></li><li><p data-renderer-start-pos='7489'>Remove the invalid groups mentioned in the error log.</p></li><li><p data-renderer-start-pos='7546'>Enter the names of the users or groups. If you start typing the name, a list of users and groups will be suggested. </p></li><li><p data-renderer-start-pos='7666'>Press the <strong>Enter</strong> key when finished.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='7710'>JCMA 149</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='7722'>ERROR [JCMA 149] <project key> project-export: The issue type ‘<issue type name>’ with issue key ‘<issue key>’ has no ‘<issue status>’ status in workflow ‘<workflow name>’.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='7898'>To assign valid status:</p><ol class='ak-ol'><li><p data-renderer-start-pos='7923'>Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos='7953'>Under <strong>WORKFLOWS</strong>, click <strong>Workflow Schemes</strong>.</p></li><li><p data-renderer-start-pos='7997'>In the <strong>Workflow</strong> column, look for the affected workflow.</p></li><li><p data-renderer-start-pos='8056'>Open the workflow to view the list of valid statuses in the <strong>Linked Status</strong> column.</p></li><li><p data-renderer-start-pos='8141'>Open the issue for which the invalid status was assigned.</p></li><li><p data-renderer-start-pos='8202'>From the <strong>Workflow </strong>list, select a valid status.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='8258'>JCMA 510</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='8270'>ERROR [JCMA 510] <projectKey> project-export Couldn't migrate Request Type with id <requestTypeId> linked to Issue Type with id <issueTypeId></p><p data-renderer-start-pos='8413'>Add the Issue Type with id <issueTypeId> to the Issue type Scheme of the project with id <projectId> to resolve</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='8528'>You can perform step A and step B to fix this error.</p><p data-renderer-start-pos='8582'><strong>Step A:</strong> Make a list of issue types used for the request types of the Jira Service Management project.</p><p data-renderer-start-pos='8685'>To make a list:</p><ol class='ak-ol'><li><p data-renderer-start-pos='8702'>In Jira Server or Data Center go to <strong>Settings</strong> > <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos='8762'>Search for the Jira Service Management project for which the error was found.</p></li><li><p data-renderer-start-pos='8843'>Click to open <strong>Project settings</strong> screen.</p></li><li><p data-renderer-start-pos='8885'>Select <strong>Request types</strong>.</p></li><li><p data-renderer-start-pos='8910'>From the <strong>Issue type </strong>column, list down all the issue types. For example, Task, Service request etc.</p></li></ol><p data-renderer-start-pos='9014'><strong>Step B:</strong> Check and add the issue types that are missing from the <strong>Issue Types for Current Scheme</strong> list based on the issues types list from step A.</p><p data-renderer-start-pos='9159'>To add the missing issue types:</p><ol class='ak-ol'><li><p data-renderer-start-pos='9192'>Go to <strong>Settings</strong> > <strong>Issues</strong>.</p></li><li><p data-renderer-start-pos='9220'>From the left panel, select <strong>Issue type schemes</strong>.</p></li><li><p data-renderer-start-pos='9271'>For the relevant issue type scheme of the Jira Service Management project, select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='9362'>Drag the missing issue type from <strong>Available Issue Types</strong> to<strong> Issue Types for Current Scheme.</strong></p></li><li><p data-renderer-start-pos='9455'>Click <strong>Save</strong>.</p></li></ol><p data-renderer-start-pos='9472'>After step A and step B, you can retry your migration.</p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='9532'>JCMA 147</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='9544'>ERROR [JCMA 147] <project key> project-export: The Kanban / Scrum board '<board name>’ cannot be linked to the Business project ‘<project name>’ on cloud. </p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='9703'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/' title='https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/'>Convert a project to a different template or type</a></p></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='9758'>JCMA 151</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='9770'>ERROR [JCMA 151] <project key> project-export: The workflow ‘<workflow name>' with transition '<transition name>’ is linked to an invalid screen.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='9919'>To assign a valid screen to the workflow transition:</p><ol class='ak-ol'><li><p data-renderer-start-pos='9973'>Select Settings > <strong>Issues</strong>. </p></li><li><p data-renderer-start-pos='10003'>Under <strong>WORKFLOWS</strong>, select <strong>Workflows</strong>.</p></li><li><p data-renderer-start-pos='10041'>Look for the affected workflow name, and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='10098'>In the diagram, select the affected transition.</p></li><li><p data-renderer-start-pos='10149'>On the right-hand side of the screen, select <strong>Edit</strong> to change the screen name.</p></li><li><p data-renderer-start-pos='10229'>Select <strong>Save</strong>.</p></li><li><p data-renderer-start-pos='10245'>Repeat steps 4 through 6 to fix multiple transitions.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='10308'>JCMA 701</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='10320'>ERROR CROSS-PROJECT-DATA project-export <span class='code'>Exception Message generated on executing query for fetching arPlanPermissions -> </span><strong><exception message></strong><br>Exception Cause -> <strong><exception cause></strong></p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='10501'>Use the following KB articles to resolve the error:</p><ul class='ak-ul'><li><p data-renderer-start-pos='10554'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html' title='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-microsoft-sql-server-database-for-jira-manually-776646810.html'>How to fix the collation of the Microsoft SQL Server database for Jira manually</a></p></li><li><p data-renderer-start-pos='10637'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html' title='https://confluence.atlassian.com/jirakb/plans-missing-in-advanced-roadmaps-for-jira-after-updating-sql-server-collation-949755480.html'>Plans missing in Advanced Roadmaps for Jira after updating SQL Server Collation</a></p></li></ul></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='10726'>JCMA 152</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='10738'>ERROR <project key> project-export Issue <issue type> has invalid issue type.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='10819'>To assign an issue type: </p><ol class='ak-ol'><li><p data-renderer-start-pos='10846'>Go to <strong>Projects</strong>.</p></li><li><p data-renderer-start-pos='10865'>Open the project for which you want to add the issue type.</p></li><li><p data-renderer-start-pos='10927'>Select <strong>Project Settings</strong>.</p></li><li><p data-renderer-start-pos='10955'>Under <strong>Issue types</strong>, select the issue type scheme.</p></li><li><p data-renderer-start-pos='11007'>Go to <strong>Actions</strong> > <strong>Use a different scheme</strong>.</p></li><li><p data-renderer-start-pos='11050'>Select <strong>Create a new scheme and associate with current projects</strong>.</p></li><li><p data-renderer-start-pos='11117'>Add all the relevant issue types from available issue types.</p></li><li><p data-renderer-start-pos='11181'>Select <strong>OK</strong>.</p></li><li><p data-renderer-start-pos='11195'>Select <strong>Re-index project</strong>, and then select <strong>Start project re-index </strong>to save the changes.</p></li><li><p data-renderer-start-pos='11283'>Select <strong>Refresh</strong>, and then select <strong>Acknowledge</strong> to complete the process.</p></li></ol></td></tr><tr><th rowspan='1' colSpan='1' data-colwidth='120'><p data-renderer-start-pos='11361'>JCMA 130</p></th><td rowspan='1' colSpan='1' data-colwidth='275'><p data-renderer-start-pos='11373'>ERROR <project key> project-export: The filter ‘<filter name>’ has no owner assigned or no longer exists.</p></td><td rowspan='1' colSpan='1' data-colwidth='285'><p data-renderer-start-pos='11482'>Refer the <strong>Filters owned by deleted users</strong> section in the KB article to resolve the error:</p><p data-renderer-start-pos='11572'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags' title='https://confluence.atlassian.com/migrationkb/how-to-migrate-all-boards-and-filters-with-the-jira-cloud-migration-assistant-jcma-1095774091.html#Flags'>How to migrate all boards and filters with the Jira Cloud Migration Assistant</a></p></td></tr></tbody></table></div></div><h4 id='Apps-checks'>Apps checks</h4><p data-renderer-start-pos='11670'>The Cloud Migration Assistant lists errors and warnings when it checks apps for any issues that can potentially impact the migration of your apps. Learn more about pre-migration checks for apps</p><p data-renderer-start-pos='11865'><span><a href='https://support.atlassian.com/migration/docs/app-pre-migration-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about pre-migration checks for apps</a></span></p><p data-renderer-start-pos='11868'>We also provide <strong>App vendor checks</strong>, which are checks that app vendors (Marketplace Partners) run on your instance to highlight and provide resolutions steps for issues that may impact the migration of their app’s data to cloud.</p><p data-renderer-start-pos='12096'><span><a href='https://support.atlassian.com/migration/docs/app-vendor-checks/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Learn more about app-vendor checks</a></span></p><h3 id='Pre-migration-report'>Pre-migration report</h3><p data-renderer-start-pos='12121'>Pre-migration report is a ZIP archive that includes details of your migration, including migrated items, things that require attention, and summaries of users, groups, and configuration items. You can use it to verify what is being migrated and to find potential problems before you start.</p><p data-renderer-start-pos='12412'>To download the pre-migration report:</p><ol class='ak-ol'><li><p data-renderer-start-pos='12451'>Open your migration plan.</p></li><li><p data-renderer-start-pos='12480'>Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='12529'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='12565'>Download the pre-migration report.</p></li></ol><p data-renderer-start-pos='12605'>The report contains many entries, out of which the problem summary, description, and solution are also included in the following table:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:167px'><col style='width:176px'><col style='width:158px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='12742'><strong>Problem summary</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='12761'><strong>Problem Description</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='12784'><strong>Solution</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='12798'>Unsupported custom field configuration</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='12840'>Migration of <custom_field_type_name> custom field type isn't supported. Therefore, the configuration for this field won't be migrated, and any items that reference it, such as workflow schemes and filters, may no longer work.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13070'>If you need this custom field, recreate it in your cloud site and use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos='13266'><span><a href='https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13273'>Unsupported custom field configuration</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13315'>Migration of the <custom_field_name> custom field isn't supported. The value for this issue will not be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13432'>If you need this field value, use a CSV import to update the issues post-migration. Refer to the <strong>Adding additional entities with CSV</strong> section in this document:</p><p data-renderer-start-pos='13592'><span><a href='https://support.atlassian.com/migration/docs/what-gets-migrated-with-the-jira-cloud-migration-assistant/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What gets migrated with the Jira Cloud Migration Assistant</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13599'>Unsupported issue type</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13625'>During the migration, the <issue_type_name_A> issue type will be renamed to <issue_type_name_B> issue type.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13736'>Review the issue type after migration to ensure it functions as expected. Some JQL references may be affected and need to be updated after migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='13891'>Unsupported notification scheme</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='13926'>The notification schemes aren't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='13994'>The default notification scheme will be assigned to each project in the cloud site. Review the permissions post migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='14122'>Missing configurations or references in the condition of the workflow</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='14195'>The workflow will be migrated. However, the condition on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='14370'>Review the workflow post-migration to ensure that the permissions are set correctly. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='14555'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='14649'>Missing configurations or references in the transition of the workflow</p><p data-renderer-start-pos='14721'> </p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='14725'>The <transition_validator_name> validator isn't supported. The workflow will still be migrated. However, the validator on <transition_name> transition of the workflow will be skipped, which may impact the permissions in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='14965'>Review the workflow post-migration to ensure that the permissions are correctly set. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='15150'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='15244'>Missing configurations or references in the post function of the workflow</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='15321'>The <name> post function isn't supported. The workflow will still be migrated, however the post function on <name> transition will be skipped, which may impact the workflow in your cloud site.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='15517'>Review the workflow post-migration to ensure it functions as expected. To identify workflows that might be affected during pre-migration, run SQL queries from this page:</p><p data-renderer-start-pos='15688'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html' title='https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html'>Troubleshooting errors and non-migrated entities with the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='15782'>Unsupported custom event type</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='15815'>The notification for the event type <event_type_name> isn't supported through migration (custom event issue). The value for this issue will not be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='15975'>If you need this field value, use a CSV import to update the issues post-migration. </p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16065'>Null filename for attachments</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16098'>Attachments with a null value for the filename aren't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><p data-renderer-start-pos='16188'>If you need this attachment on your cloud site, you need to first assign a non-null filename to the given attachment ID on your server and then run the migration.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16356'>Unsupported gadget</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16378'>This gadget isn't supported and won't be migrated.</p></td><td rowspan='1' colSpan='1' data-colwidth='186'><ol class='ak-ol'><li><p data-renderer-start-pos='16432'>In the server, from the <strong>Dashboards</strong> menu, select the dashboard identified in the <strong>Entity IDs or keys </strong>column of the CSV file. </p></li><li><p data-renderer-start-pos='16559'>From the unsupported gadget identified in the <strong>Entity name</strong> column, select <strong>… > Delete</strong>.</p></li><li><p data-renderer-start-pos='16647'>In the cloud site, open the migrated dashboard and select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='16714'>Identify the desired gadget from the <strong>Add a Gadget</strong> list and select <strong>Add</strong>. </p></li><li><p data-renderer-start-pos='16789'>Select <strong>Done</strong> once you've added the gadget.</p></li></ol><p data-renderer-start-pos='16836'><span><a href='https://support.atlassian.com/migration/docs/how-cross-project-boards-and-filters-are-migrated/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>View the list of supported gadgets</a></span></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='197'><p data-renderer-start-pos='16843'>Partially migrated gadget</p></td><td rowspan='1' colSpan='1' data-colwidth='208'><p data-renderer-start-pos='16872'>Found errors while migrating this gadget; therefore, it will be migrated without its configurations. For error details, refer to the log files generated when creating the support zip. </p><p data-renderer-start-pos='17058'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html' title='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html'>Steps to create a support zip</a></p></td><td rowspan='1' colSpan='1' data-colwidth='186'><ol class='ak-ol'><li><p data-renderer-start-pos='17091'>Identify the affected gadget and the corresponding dashboard from the log file.</p></li><li><p data-renderer-start-pos='17174'>Open this dashboard on your cloud site.</p></li><li><p data-renderer-start-pos='17217'>Select <strong>Edit</strong>.</p></li><li><p data-renderer-start-pos='17233'>Select <strong>… > Configure</strong> in the affected gadget.</p></li><li><p data-renderer-start-pos='17281'>Update the configuration value in this gadget.</p></li><li><p data-renderer-start-pos='17331'>Select <strong>Save</strong>.</p></li></ol></td></tr></tbody></table></div></div><h2 id='After-you-run-the-migration'>After you run the migration</h2><p data-renderer-start-pos='17384'>If your migration fails or is incomplete, you can check the following items:</p><ul class='ak-ul'><li><p data-renderer-start-pos='17462'>Error log</p></li><li><p data-renderer-start-pos='17475'>App migration progress logs</p></li><li><p data-renderer-start-pos='17506'>Post-migration report</p></li></ul><h3 id='Error-log'>Error log</h3><p data-renderer-start-pos='17544'>To download the error log:</p><ol class='ak-ol'><li><p data-renderer-start-pos='17572'>Open your migration plan.</p></li><li><p data-renderer-start-pos='17601'>Progress to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='17650'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='17686'>Download the error log.</p></li></ol><h4 id='Generic-errors'>Generic errors</h4><p data-renderer-start-pos='17731'>Here’s a list of generic errors shown in the error log:</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:290px'><col style='width:287px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='17788'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='17797'><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='17822'> ERROR <Project_Key> project-import<br>We couldn't import Project Component <Project_Component_Name>.<br>Reason: name: A component with the name <Project_Component_Name> already exists in this project...<br>This caused <Number_of_Items> other items to fail.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18074'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1103430628'>We couldn't import Project Component - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18129'>ERROR <Project_Key> project-import We couldn't import Project Version <Version_Name> because of <Number_of_Occurrences> missing dependencies: Project <Project_Key>.<br>This caused <Number_of_Issues> other items to fail. Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18417'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1101926685'>We couldn't import Project Version because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18511'> <Project Key> project-import<br>We couldn't import Issue <Project Key>-<Issue Number> because of 1 missing dependencies:<br>Custom Field 'Sprint'. This caused <Number of Ocurrences> other items to fail.<br>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='18780'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814' title='https://confluence.atlassian.com/pages/viewpage.action?pageId=1095247814'>We couldn't import Issue because of 1 missing dependencies: Custom Field 'Sprint'</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='18867'>com.atlassian.jira.migration.orchestratorclient.OrchestratorClientErrorException: request to Migration Orchestrator failed<br>com.atlassian.jira.migration.orchestratorclient.OrchestratorServerErrorException: failed to send a request to server</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19110'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA' title='https://confluence.atlassian.com/display/CLOUDKB/Request+to+server+or+Migration+Orchestrator+failed+in+JCMA'>Request to server or Migration Orchestrator failed in JCMA</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='19174'> ERROR <Project_Key> project-export<br>The workflow: [Workflow_Name] transition [Transition_Name] Missing config [Config_Name] value refence [Value_Reference_Name] in workflow rule condition/validator or post-function [Workflow_Rule_Name].<br>Double-check the workflow rule for missing config values or references.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19486'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html' title='https://confluence.atlassian.com/cloudkb/workflow-missing-config-values-or-references-jcma-error-1108673524.html'>Workflow missing config values or references - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='19549'>ERROR <project-key> project-import We couldn't import Comment <comment-id> (on Issue <issue-key> by '<user>' on <timestamp>). Reason: CommentBodyCharacterLimitExceededException: No message.</p><p data-renderer-start-pos='19740'>ERROR <project-key> project-import We couldn't import Issue <issue-key>. Reason: description: The entered text is too long. It exceeds the allowed limit of 32,767 characters..</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='19919'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html' title='https://confluence.atlassian.com/cloudkb/commentbodycharacterlimitexceededexception-no-message-or-the-entered-text-is-too-long-it-exceeds-the-allowed-limit-of-32-767-characters-error-message-in-jcma-1108674210.html'>"CommentBodyCharacterLimitExceededException: No message" or "The entered text is too long. It exceeds the allowed limit of 32,767 characters.." error message in JCMA</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20090'> ERROR <Project_Key> project-import<br>We couldn’t import Issue <Issue_Key> because of 1 missing dependencies: Project <Project_Dependency_Key>.<br>This caused <Number_of_Items> other items to fail.<br>Check the reasons for the missing dependencies on your server site.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='20354'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html' title='https://confluence.atlassian.com/cloudkb/we-couldn-t-import-issue-because-of-missing-dependencies-project-jcma-error-1115149509.html'>We couldn't import Issue because of missing dependencies: Project - JCMA Error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20438'>ERROR <Project_Key> project-export<br>The workflow: [Workflow_Name] transition: [Transition_Name]<br>has unsupported custom field reference in config hidFieldsList<br>for workflow rule validator [Validator_Name].<br>Double-check the workflow rule for missing config values or references.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='20717'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html' title='https://confluence.atlassian.com/cloudkb/workflow-rules-migrated-via-jira-cloud-migration-assistant-1031838515.html'>Workflow rules migrated via Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='20781'>ERROR <Project_Key> project-export<br>We couldn't export Issue <Issue_ID>.<br>Reason:<br>com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException:<br>Expected exactly <X> rows; the maximum marker row and the lowest<br>ranked row for rank field[id=<Field_ID>].</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21042'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html' title='https://confluence.atlassian.com/jirakb/list-of-all-known-agile-lexorank-error-953661203.html'>List of all known Agile Lexorank error</a></p><p data-renderer-start-pos='21082'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html' title='https://confluence.atlassian.com/jirakb/jira-server-throws-lexorankintegrityexception-error-during-reindexing-or-reranking-operations-776664288.html'>Jira server throws LexoRankIntegrityException error during reindexing or reranking operations </a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21182'>sun.security.validator.ValidatorException:<br>PKIX path building failed:<br>sun.security.provider.certpath.SunCertPathBuilderException:<br>unable to find valid certification path to requested target</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21375'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html' title='https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html'>Unable to connect to SSL services due to "PKIX Path Building Failed" error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21455'>java.net.UnknownHostException: <AMAZON_S3_URL><br>java.net.ConnectException: Connection refused (Connection refused)</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21572'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html' title='https://confluence.atlassian.com/jirakb/preparing-your-firewall-to-migrate-using-the-jira-cloud-migration-assistant-1026058250.html'>Preparing your firewall to migrate using the Jira Cloud Migration Assistant</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21653'>We couldn't import Issue ABCD-12345. Reason: DataAccessException: java.sql.SQLException: PSQL_TOO_MANY_CONNECTIONS Exception already occurred in this workcontext, skipping next getConnection. This caused X other items to fail</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='21882'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html' title='https://confluence.atlassian.com/jirakb/fatal-too-many-connections-error-when-using-postgresql-database-due-to-user-specific-connection-limit-238617669.html'>'FATAL too many connections' error when using PostgreSQL database due to user-specific connection limit</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='21991'>java.lang.OutOfMemoryError: Java heap space</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='22038'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html' title='https://confluence.atlassian.com/jirakb/jira-server-crashes-with-outofmemory-java-heap-space-error-191069.html'>Jira server crashes with OutofMemory Java heap space error</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='22102'>ERROR YYY project-import We couldn't import Permission Scheme 'XYZ scheme'.</p><p data-renderer-start-pos='22179'>Reason: IllegalStateException: Errors: {holder.parameter=User 'user.name' does not exist}</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='22272'>There are permission schemes associated with the selected projects in your migration that reference invalid, or missing users. These users are often located in out of date accounts in your Crowd or External Identity Provider (IDP) that were never migrated across to begin with. </p><p data-renderer-start-pos='22552'><strong>Fix:</strong></p><ol class='ak-ol'><li><p data-renderer-start-pos='22558'>Remove the referenced user from named permission scheme in your server/DC instance.</p></li><li><p data-renderer-start-pos='22645'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme' title='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/#Remove-users--groups--or-roles-from-a-permission-scheme'>Remove or delete users</a> from permission schemes.</p></li><li><p data-renderer-start-pos='22696'>Use the Jira Cloud Migration Assistant to rerun the migration.</p></li></ol></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='22768'>ERROR YYY project-import We couldn't import Field Layout Item XXXXX-customfield_XXXXX.</p><p data-renderer-start-pos='22856'>Reason: Field customfield_XXXXX does not exist in FieldLayout XXXXX. </p><p data-renderer-start-pos='22928'>ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos='22986'>Reason: IllegalArgumentException: Issue type scheme [XXXXX] does not exist. </p><p data-renderer-start-pos='23064'>ERROR YYY project-import We couldn't import Project YYY.</p><p data-renderer-start-pos='23122'>Reason: IllegalArgumentException: Workflow scheme [XXXXX] does not exist.</p><p data-renderer-start-pos='23197'>ERROR YYY project-import We couldn't import Issue YYY-XXXX.</p><p data-renderer-start-pos='23258'>Reason: NullPointerException: There is no step in workflow [workflow] linked to status [status].</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='23358'>This is as a result of updating or removing previously migrated entities from the source or destination sites.</p><p data-renderer-start-pos='23470'>Do one of the following to mitigate this problem:</p><ul class='ak-ul'><li><p data-renderer-start-pos='23521'>If you have run into this problem on a test site, <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html' title='https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html'>reset and delete all data from your cloud site</a>. Or,</p></li><li><p data-renderer-start-pos='23626'>If you are unable to reset the target site, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/#/' title='https://support.atlassian.com/contact/#/'>contact Atlassian Support</a>.</p></li></ul></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='23706'>ERROR YYY project-import We couldn't import Project Role Association XXXXX.</p><p data-renderer-start-pos='23783'>Reason: IllegalArgumentException: Project role [XXXXX] does not exist</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='23856'>Indicates that the projects in your migration have roles or permission schemes, which reference groups or roles that no longer exist.</p><p data-renderer-start-pos='23991'>Do one of the following to mitigate this problem:</p><ul class='ak-ul'><li><p data-renderer-start-pos='24042'>Re-create these roles or groups so that they exist on the source before running the migration again. Or,</p></li><li><p data-renderer-start-pos='24150'>Edit the project's permissions to remove any references to these roles or groups before running the migration again.</p></li></ul><p data-renderer-start-pos='24272'><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/' title='https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/'>More about editing permissions and roles in your Jira projects</a></p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24340'>ERROR <Project_Key> project-import We couldn't import Permission Scheme '<Project_Key> Standard Permission Scheme'. Reason: IllegalStateException: Errors: {holder.parameter=Group '<group name>' does not exist}<br>Error Messages: []<br>Error reasons: [VALIDATION_FAILED]. This caused 377987 other items to fail.</p></td><td rowspan='1' colSpan='1' data-colwidth='338'><ul class='ak-ul'><li><p data-renderer-start-pos='24648'>Add the required <group name> to the Jira product access on cloud.</p></li><li><p data-renderer-start-pos='24718'>Remigrate the project from server to cloud</p></li></ul></td></tr></tbody></table></div></div><h4 id='Errors-specific-to-Jira-Service-Management'>Errors specific to Jira Service Management</h4><p data-renderer-start-pos='24816'>Here are errors specific to Jira Service Management.</p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:290px'><col style='width:287px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24870'><strong>Error</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='24879'><strong>Fixes / KB articles</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='342'><p data-renderer-start-pos='24904'>ERROR <Project_Key> project-export<br>We couldn't export Issue <Issue_ID>.<br>Reason: com.querydsl.core.QueryException:<br>Caught SQLServerException for <SQL_QUERY></p></td><td rowspan='1' colSpan='1' data-colwidth='338'><p data-renderer-start-pos='25063'><a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html' title='https://confluence.atlassian.com/jirakb/how-to-fix-the-collation-of-a-sql-server-database-for-jira-776646810.html'>How to fix the collation of Microsoft SQL Server database for Jira manually | Jira | Atlassian Documentation</a></p><p data-renderer-start-pos='25173'> </p></td></tr></tbody></table></div></div><h3 id='App-migration-progress-logs'>App migration progress logs</h3><p data-renderer-start-pos='25211'>This section provides details about warning messages in app migration progress logs and suggestions on how to resolve them.</p><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='25336'>If you encounter multiple warning messages in your app log file, or if your app migration seems stuck:</p><ul class='ak-ul'><li><p data-renderer-start-pos='25440'>contact the Marketplace Partner and provide them with the log files and your cloud site URL. </p></li><li><p data-renderer-start-pos='25537'>contact Atlassian support if the Marketplace Partner requires Atlassian help to resolve the warnings.</p></li></ul></div></div><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:165px'><col style='width:164px'><col style='width:247px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='25646'><strong>Warning message</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='25665'><strong>Details</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='25676'><strong>Fixes</strong></p></th></tr><tr><td rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='25687'>Exception occurred in the server app</p></td><td rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='25727'>An error has most likely occurred in the server app. This may stop further migration operations in the server app, and could cause a timed-out app migration.</p></td><td rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='25888'>If the app’s migration does not settle, contact the Marketplace Partner and provide the following information:</p><ul class='ak-ul'><li><p data-renderer-start-pos='26000'>the app migration status and a clear description of the warning of the server exception</p></li><li><p data-renderer-start-pos='26091'>your cloud site url </p></li><li><p data-renderer-start-pos='26115'>entire progress logs of the app</p></li><li><p data-renderer-start-pos='26150'>details on <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions' title='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions'>how Marketplace Partners can handle server exceptions</a></p></li></ul><p data-renderer-start-pos='26220'>The Marketplace Partner may direct you to contact Atlassian Support if they need Atlassian to help with server exception.</p></td></tr><tr><td rowspan='1' colSpan='1' data-colwidth='195'><p data-renderer-start-pos='26347'>Failed to notify Cloud app about start of app migration</p></td><td rowspan='1' colSpan='1' data-colwidth='194'><p data-renderer-start-pos='26406'>An failure error occurred when attempting to notify with the Cloud app that app migration has started. Multiple retries to notify the cloud app has not returned as successful response. <br><br>Notifying the cloud app is needed to allow Marketplace Partners to begin app migration. Potentially, this error can lead to a timed-out app migration.</p></td><td rowspan='1' colSpan='1' data-colwidth='291'><p data-renderer-start-pos='26747'>If the cloud app does not get updated, contact the Marketplace Partner and provide the following information:</p><ul class='ak-ul'><li><p data-renderer-start-pos='26858'>the app migration status and a clear description of this warning</p></li><li><p data-renderer-start-pos='26926'>your cloud site url </p></li><li><p data-renderer-start-pos='26950'>entire progress logs of the app</p></li><li><p data-renderer-start-pos='26985'>details on <a class='sc-gpHHfC prKHQ' href='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions' title='https://developer.atlassian.com/platform/app-migration/server-side-exceptions/#what-your-cloud-app-can-do-on-the-occurrence-of-server-side-exceptions'>how Marketplace Partners can handle server exceptions</a></p></li></ul></td></tr></tbody></table></div></div><h3 id='Post-migration-report'>Post-migration report</h3><p data-renderer-start-pos='27084'>Post-migration report is a ZIP archive that includes details of your migration, including migrated and not migrated items, and things that require attention. You can also compare it with the pre-migration report to verify that all important items have been migrated.</p><p data-renderer-start-pos='27352'>To download the post-migration report:</p><ol class='ak-ol'><li><p data-renderer-start-pos='27392'>Open your migration plan.</p></li><li><p data-renderer-start-pos='27421'>Go to the <strong>Review your migration</strong> screen.</p></li><li><p data-renderer-start-pos='27464'>Select the <strong>Logs and reports</strong> tab.</p></li><li><p data-renderer-start-pos='27500'>Download the post-migration report.</p></li></ol><p data-renderer-start-pos='27541'>This report contains many entries, out of which the problem summary, description, and solution is same as described in the <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report' title='https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Pre-migration-report'>pre-migration report</a> or includes some additional data such as: “JQL for this entity couldn't be fully resolved”. In this case, <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html' title='https://confluence.atlassian.com/migrationkb/how-to-fix-jql-resolution-related-errors-1455882688.html'>use the JQL article for a resolution</a>.</p><h2 id='How-to-contact-Atlassian-support'>How to contact Atlassian support</h2><p data-renderer-start-pos='27864'>If you’re unable to fix the problem using this page, <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/contact/#/' title='https://support.atlassian.com/contact/#/'>contact support</a>.</p><p data-renderer-start-pos='27935'>For a quicker response from the support team, it’s recommended that you share a support zip with the Atlassian Support team. <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html' title='https://confluence.atlassian.com/support/create-a-support-zip-790796819.html'>Learn how to create a Support ZIP</a></p><h2 id='More-information-and-support'>More information and support</h2><p data-renderer-start-pos='28125'>We have a number of channels available to help you with your migration.</p><ul class='ak-ul'><li><p data-renderer-start-pos='28198'>For more migration planning information and FAQs, visit the <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/migration/cloud' title='https://www.atlassian.com/migration/cloud'>Atlassian Cloud Migration Center</a>.</p></li><li><p data-renderer-start-pos='28295'>Have a technical issue or need more support with strategy and best practices? <a class='sc-gpHHfC prKHQ' href='https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html' title='https://confluence.atlassian.com/cloud/how-to-contact-migration-support-979413584.html'>Get in touch</a>.</p></li><li><p data-renderer-start-pos='28390'>Looking for peer advice? Ask the <a class='sc-gpHHfC prKHQ' href='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration' title='https://community.atlassian.com/t5/Atlassian-Cloud-Migration/ct-p/atlassian-cloud-migration'>Atlassian Community</a>.</p></li><li><p data-renderer-start-pos='28447'>Want expert guidance? Work with an <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/partners/migrate' title='https://www.atlassian.com/partners/migrate'>Atlassian Partner</a>.</p></li></ul><p data-renderer-start-pos='28506'>Support for Atlassian Server products ends in February, 2024. Learn more about the <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/migration/assess/journey-to-cloud' title='https://www.atlassian.com/migration/assess/journey-to-cloud'>Server end of support timeline</a>.</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span 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