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ECB | Okta

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No matter what industry, use case, or level of support you need, we’ve got you covered.</p> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Your Goals</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/workforce-identity/" data-link-cta="no" data-link-text="High-Performing IT" data-component-name="header" data-component-type="header"> High-Performing IT </a> <a class="anchor " href="https://www.okta.com/customer-identity/" data-link-cta="no" data-link-text="Optimized Digital Experiences" data-component-name="header" data-component-type="header"> Optimized Digital Experiences </a> <a class="anchor " href="https://www.okta.com/zero-trust/" data-link-cta="no" data-link-text="Identify-Powered Security" data-component-name="header" data-component-type="header"> Identify-Powered Security </a> <a class="anchor " href="https://www.okta.com/customer-identity/" data-link-cta="no" data-link-text="Innovation Without Compromise" data-component-name="header" data-component-type="header"> Innovation Without Compromise </a> <a class="anchor " href="https://www.okta.com/workforce-identity/" data-link-cta="no" data-link-text="Agile Workforces" data-component-name="header" data-component-type="header"> Agile Workforces </a> </div> </div> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Your Industry</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/okta-public-sector/" data-link-cta="no" data-link-text="Public Sector" data-component-name="header" data-component-type="header"> Public Sector </a> <a class="anchor " href="https://www.okta.com/solutions/financial-services/" data-link-cta="no" data-link-text="Financial Services" data-component-name="header" data-component-type="header"> Financial Services </a> <a class="anchor " href="https://www.okta.com/solutions/healthcare/" data-link-cta="no" data-link-text="Healthcare" data-component-name="header" data-component-type="header"> Healthcare </a> <a class="anchor " href="https://www.okta.com/solutions/manufacturing/" data-link-cta="no" data-link-text="Manufacturing" data-component-name="header" data-component-type="header"> Manufacturing </a> <a class="anchor " href="https://www.okta.com/solutions/retail/" data-link-cta="no" data-link-text="Retail" data-component-name="header" data-component-type="header"> Retail </a> <a class="anchor " href="https://www.okta.com/solutions/travel-hospitality/" data-link-cta="no" data-link-text="Travel &amp; Hospitality" data-component-name="header" data-component-type="header"> Travel &amp; Hospitality </a> <a class="anchor " href="https://www.okta.com/solutions/technology/" data-link-cta="no" data-link-text="Technology" data-component-name="header" data-component-type="header"> Technology </a> <a class="anchor " href="https://www.okta.com/solutions/nonprofits/" data-link-cta="no" data-link-text="Nonprofit" data-component-name="header" data-component-type="header"> Nonprofit </a> <a class="anchor " href="https://www.okta.com/solutions/energy/" data-link-cta="no" data-link-text="Energy" data-component-name="header" data-component-type="header"> Energy </a> </div> </div> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Leading Success</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/products/okta-ai/" data-link-cta="no" data-link-text="Okta AI" data-component-name="header" data-component-type="header"> Okta AI </a> <a class="anchor " href="https://www.okta.com/okta-integration-network/" data-link-cta="no" data-link-text="Okta Integration Network" data-component-name="header" data-component-type="header"> Okta Integration Network </a> <a class="anchor " href="https://www.okta.com/saas-security/" data-link-cta="no" data-link-text="Okta for SaaS Builders" data-component-name="header" data-component-type="header"> Okta for SaaS Builders </a> <a class="anchor " href="https://www.okta.com/small-business/" data-link-cta="no" data-link-text="For Small Businesses (SMBs)" data-component-name="header" data-component-type="header"> For Small Businesses (SMBs) </a> <a class="anchor " href="https://www.okta.com/customers/" data-link-cta="no" data-link-text="Customer Success Stories" data-component-name="header" data-component-type="header"> Customer Success Stories </a> <a class="anchor " href="https://www.okta.com/secure-identity-commitment/" data-link-cta="no" data-link-text="Secure Identity Commitment" data-component-name="header" data-component-type="header"> Secure Identity Commitment </a> <a class="anchor top-right-arrow" href="https://trust.okta.com" target="_blank" data-link-cta="no" data-link-text="Trust" data-component-name="header" data-component-type="header"> Trust </a> </div> </div> </section> </div> </div> </div> <div class="subnav-wrapper" id="first-focusable-element-3" @click.away="openItem = null" @keydown.escape.prevent="openItem = null; 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Our developer community is here for you.</p> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Okta Platform</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/okta-integration-network/" data-link-cta="no" data-link-text="Okta Integration Network" data-component-name="header" data-component-type="header"> Okta Integration Network </a> <a class="anchor top-right-arrow" href="https://developer.okta.com/" target="_blank" data-link-cta="no" data-link-text="Developer Center" data-component-name="header" data-component-type="header"> Developer Center </a> <a class="anchor top-right-arrow" href="https://devforum.okta.com/" target="_blank" data-link-cta="no" data-link-text="Community" data-component-name="header" data-component-type="header"> Community </a> <a class="anchor top-right-arrow" href="https://support.okta.com/help/s/?language=en_US" target="_blank" data-link-cta="no" data-link-text="Knowledge Base" data-component-name="header" data-component-type="header"> Knowledge Base </a> <a class="anchor " href="https://status.okta.com/" data-link-cta="no" data-link-text="Okta Platform Status" data-component-name="header" data-component-type="header"> Okta Platform Status </a> </div> </div> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Auth0 Platform</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor top-right-arrow" href="https://auth0.com/marketplace" target="_blank" data-link-cta="no" data-link-text="Auth0 Marketplace" data-component-name="header" data-component-type="header"> Auth0 Marketplace </a> <a class="anchor top-right-arrow" href="https://developer.auth0.com/resources" target="_blank" data-link-cta="no" data-link-text="Developer Center" data-component-name="header" data-component-type="header"> Developer Center </a> <a class="anchor top-right-arrow" href="https://community.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Community" data-component-name="header" data-component-type="header"> Community </a> <a class="anchor top-right-arrow" href="https://support.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Knowledge Base" data-component-name="header" data-component-type="header"> Knowledge Base </a> <a class="anchor top-right-arrow" href="https://status.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Auth0 Status" data-component-name="header" data-component-type="header"> Auth0 Status </a> </div> </div> </section> </div> </div> </div> <div class="subnav-wrapper" id="first-focusable-element-4" @click.away="openItem = null" @keydown.escape.prevent="openItem = null; document.getElementById('desktop-nav-item-4').focus()" :class="{'subnav-wrapper--open': openItem === 4}" tabindex="-1"> <div class="subnav-columns grid-container"> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__main-presentation subnav-list__top-content"> <h2 class="subnav-main-title">Resources and support</h2> <p class="subnav-description">Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. No matter what industry, use case, or level of support you need, we’ve got you covered.</p> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Resources</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/customers/" data-link-cta="no" data-link-text="Customer Case Studies" data-component-name="header" data-component-type="header"> Customer Case Studies </a> <a class="anchor " href="https://www.okta.com/resources/events/" data-link-cta="no" data-link-text="Events" data-component-name="header" data-component-type="header"> Events </a> <a class="anchor " href="https://www.okta.com/identity-101/" data-link-cta="no" data-link-text="Identity 101" data-component-name="header" data-component-type="header"> Identity 101 </a> <a class="anchor " href="https://www.okta.com/blog/" 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href="https://www.okta.com/resources/content-library/?field_resource_solutions_target_id=All&type=video" data-link-cta="no" data-link-text="Videos" data-component-name="header" data-component-type="header"> Videos </a> <a class="anchor " href="https://www.okta.com/webinars/hub/" data-link-cta="no" data-link-text="Webinars" data-component-name="header" data-component-type="header"> Webinars </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?field_resource_solutions_target_id=All&type=whitepaper" data-link-cta="no" data-link-text="Whitepapers" data-component-name="header" data-component-type="header"> Whitepapers </a> </div> </div> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Customer Success</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor " href="https://www.okta.com/customer-first/" data-link-cta="no" data-link-text="Customer First Overview" data-component-name="header" data-component-type="header"> Customer First Overview </a> <a class="anchor " href="https://www.okta.com/services/self-service/community/" data-link-cta="no" data-link-text="Okta Community" data-component-name="header" data-component-type="header"> Okta Community </a> <a class="anchor " href="https://www.okta.com/services/success-and-support/" data-link-cta="no" data-link-text="Support Services" data-component-name="header" data-component-type="header"> Support Services </a> <a class="anchor " href="https://www.okta.com/services/professional-services/" data-link-cta="no" data-link-text="Professional Services" data-component-name="header" data-component-type="header"> Professional Services </a> <a class="anchor " href="https://www.okta.com/expert-assist/" data-link-cta="no" data-link-text="Expert Assist" data-component-name="header" data-component-type="header"> Expert Assist </a> <a class="anchor " href="https://www.okta.com/services/training/" data-link-cta="no" data-link-text="Training" data-component-name="header" data-component-type="header"> Training </a> <a class="anchor " href="https://www.okta.com/services/certification/" data-link-cta="no" data-link-text="Certification" data-component-name="header" data-component-type="header"> Certification </a> <a class="anchor " href="https://www.okta.com/partners/meet-our-partners/" data-link-cta="no" data-link-text="Find a Partner" data-component-name="header" data-component-type="header"> Find a Partner </a> </div> </div> </section> </div> <div class="subnav-column"> <section class="subnav-list__presentation subnav-list__column-presentation"> <div class="subnav-list__top-content subnav-list__presentation-top"> <h3 class="subnav-title">Support</h3> <div class="subnav-list__presentation-top-links"> <a class="anchor top-right-arrow" href="https://support.okta.com/help/s/?language=en_US" target="_blank" data-link-cta="no" data-link-text="Help and Support" data-component-name="header" data-component-type="header"> Help and Support </a> <a class="anchor top-right-arrow" href="https://help.okta.com/en-us/content/index.htm" target="_blank" data-link-cta="no" data-link-text="Product Documentation" data-component-name="header" data-component-type="header"> Product Documentation </a> <a class="anchor top-right-arrow" href="https://support.okta.com/help/s/knowledge?language=en_US" target="_blank" data-link-cta="no" data-link-text="Knowledge Base" data-component-name="header" data-component-type="header"> Knowledge Base </a> <a class="anchor " href="https://www.okta.com/faq/" data-link-cta="no" data-link-text="Frequently Asked Questions" data-component-name="header" data-component-type="header"> Frequently Asked Questions </a> <a class="anchor top-right-arrow" href="https://www.okta.com/contact-sales/" target="_blank" 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class="intl-menu__item" role="menuitem"> <a href="https://www.okta.com/ja-jp/" id="intl-menu-option-4" data-link-cta="no" data-link-text="Japan" data-nav-hierarchy="Main Navigation|International Menu|Japan" data-component-name="header" data-component-type="top navigation" class="anchor" x-ref="mobileItem4"> Japan </a> </li> <li class="intl-menu__item" role="menuitem"> <a href="https://www.okta.com/en-nl/" id="intl-menu-option-5" data-link-cta="no" data-link-text="Netherlands" data-nav-hierarchy="Main Navigation|International Menu|Netherlands" data-component-name="header" data-component-type="top navigation" class="anchor" x-ref="mobileItem5"> Netherlands </a> </li> <li class="intl-menu__item" role="menuitem"> <a href="https://www.okta.com/en-au/" id="intl-menu-option-6" data-link-cta="no" data-link-text="Australia" data-nav-hierarchy="Main Navigation|International Menu|Australia" data-component-name="header" data-component-type="top navigation" class="anchor" x-ref="mobileItem6"> 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x-ref="mobileItem9"> Sweden </a> </li> </ul> </div> </div> <button @click="$store.headerStore.menuOpen = !$store.headerStore.menuOpen; if (!$store.headerStore.menuOpen) $dispatch('collapse-all')" class="main-nav__menu-button main-nav__control" :class="{ 'main-nav__menu-button--open': $store.headerStore.menuOpen }" data-component="button" data-type="atoms" aria-label="Main Menu" :aria-expanded="$store.headerStore.menuOpen.toString()"> <svg class="main-nav__icon main-nav__icon--menu" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"> <g class="menu__icon" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <path class="menu__icon menu-icon__line2 icon__path" d="M0 6H24" stroke-width="2"></path> <path class="menu__icon menu-icon__line1 icon__path" d="M0 18H24" stroke-width="2"></path> <path class="menu__icon menu-icon__line3 icon__path" d="M0 12H24" stroke-width="2"></path> <path class="menu__icon 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'true' : 'false'"> Products <span class="mobile-nav__icon" x-bind:class="{ 'mobile-nav__icon--rotated': openItem === 1 }"></span> </a> <div class="mobile-nav__accordion-item" x-show="openItem === 1" x-transition> <ul class="subnav-list grid-container"> <li> <div class="subnav-list__container"> <ul class="subnav-list__wrapper"> <li class="wrapper__item wrapper__item--double-size"> <section class="subnav-list__presentation"> <div class="subnav-list__presentation-heading"> <h2 class="subnav-main-title">Products</h2> <p class="subnav-description">With flexibility and neutrality at the core of our Okta and Auth0 Platforms, we make seamless and secure access possible for your customers, employees, and partners.</p> </div> <a class="anchor " href="https://www.okta.com/products/release-overview/" data-link-cta="yes" data-link-text="Release overview" data-nav-hierarchy="Mobile Navigation|Release overview" data-component-name="header" data-component-type="top navigation"> Release overview </a> <a class="anchor " href="https://www.okta.com/pricing/" data-link-cta="yes" data-link-text="Pricing" data-nav-hierarchy="Mobile Navigation|Pricing" data-component-name="header" data-component-type="top navigation"> Pricing </a> <a class="anchor " href="https://www.okta.com/free-trial/" data-link-cta="yes" data-link-text="Free trial" data-nav-hierarchy="Mobile Navigation|Free trial" data-component-name="header" data-component-type="top navigation"> Free trial </a> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Okta Platform</h3> <a class="anchor " href="https://www.okta.com/customer-identity/actions/" data-link-cta="no" data-link-text="Single Sign On" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Single Sign On" data-component-name="header" data-component-type="top navigation"> Single Sign On </a> <a class="anchor " href="https://www.okta.com/products/adaptive-multi-factor-authentication/" data-link-cta="no" data-link-text="Adaptive Multifactor Authentication" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Adaptive Multifactor Authentication" data-component-name="header" data-component-type="top navigation"> Adaptive Multifactor Authentication </a> <a class="anchor " href="https://www.okta.com/products/identity-governance/" data-link-cta="no" data-link-text="Identity Governance" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Identity Governance" data-component-name="header" data-component-type="top navigation"> Identity Governance </a> <a class="anchor " href="https://www.okta.com/products/privileged-access/" data-link-cta="no" data-link-text="Privileged Access" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Privileged Access" data-component-name="header" data-component-type="top navigation"> Privileged Access </a> <a class="anchor " href="https://www.okta.com/products/identity-threat-protection/" data-link-cta="no" data-link-text="Identity Threat Protection" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Identity Threat Protection" data-component-name="header" data-component-type="top navigation"> Identity Threat Protection </a> <footer class="subnav-list__footer"> <div class="subnav-list__footer-divider"></div> <div class="subnav-list__footer-links"> <a class="anchor" href="https://www.okta.com/workforce-identity/" data-link-cta="no" data-link-text="Explore Okta Platform" data-nav-hierarchy="Mobile Navigation|Products|Okta Platform|Explore Okta Platform" data-component-name="header" data-component-type="top navigation"> Explore Okta Platform </a> </div> </footer> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Auth0 Platform</h3> <a class="anchor " href="https://www.okta.com/customer-identity/single-sign-on/" data-link-cta="no" data-link-text="Single Sign On" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Single Sign On" data-component-name="header" data-component-type="top navigation"> Single Sign On </a> <a class="anchor " href="https://www.okta.com/customer-identity/multi-factor-authentication/" data-link-cta="no" data-link-text="Multifactor Authentication" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Multifactor Authentication" data-component-name="header" data-component-type="top navigation"> Multifactor Authentication </a> <a class="anchor " href="https://www.okta.com/customer-identity/actions/" data-link-cta="no" data-link-text="Actions" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Actions" data-component-name="header" data-component-type="top navigation"> Actions </a> <a class="anchor " href="https://www.okta.com/customer-identity/passwordless/" data-link-cta="no" data-link-text="Passwordless" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Passwordless" data-component-name="header" data-component-type="top navigation"> Passwordless </a> <a class="anchor " href="https://www.okta.com/products/regulated-identity/" data-link-cta="no" data-link-text="Highly Regulated Identity" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Highly Regulated Identity" data-component-name="header" data-component-type="top navigation"> Highly Regulated Identity </a> <footer class="subnav-list__footer"> <div class="subnav-list__footer-divider"></div> <div class="subnav-list__footer-links"> <a class="anchor" href="https://www.auth0.com/" data-link-cta="no" data-link-text="Explore Auth0 Platform" data-nav-hierarchy="Mobile Navigation|Products|Auth0 Platform|Explore Auth0 Platform" data-component-name="header" data-component-type="top navigation"> Explore Auth0 Platform </a> </div> </footer> </section> </li> </ul> </div> </li> </ul> </div> </li> <li class="mobile-nav__list-item" x-on:click="openItem = openItem === 2 ? null : 2" tabindex="0" @keydown.enter="openItem = openItem === 2 ? null : 2"> <a tabindex="-1" role="button" x-on:click.prevent class="mobile-nav__link grid-container" href="#" id="mobile-nav-link-item-one" data-link-cta="no" data-link-text="Why Okta" data-nav-hierarchy="Mobile Navigation| Why Okta" data-component-name="header" data-component-type="top navigation" :aria-expanded="openItem === 2 ? 'true' : 'false'"> Why Okta <span class="mobile-nav__icon" x-bind:class="{ 'mobile-nav__icon--rotated': openItem === 2 }"></span> </a> <div class="mobile-nav__accordion-item" x-show="openItem === 2" x-transition> <ul class="subnav-list grid-container"> <li> <div class="subnav-list__container"> <ul class="subnav-list__wrapper"> <li class="wrapper__item "> <section class="subnav-list__presentation"> <div class="subnav-list__presentation-heading"> <h2 class="subnav-main-title">Why Okta</h2> <p class="subnav-description">Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. No matter what industry, use case, or level of support you need, we’ve got you covered.</p> </div> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Your Goals</h3> <a class="anchor " href="https://www.okta.com/workforce-identity/" data-link-cta="no" data-link-text="High-Performing IT" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Goals|High-Performing IT" data-component-name="header" data-component-type="top navigation"> High-Performing IT </a> <a class="anchor " href="https://www.okta.com/customer-identity/" data-link-cta="no" data-link-text="Optimized Digital Experiences" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Goals|Optimized Digital Experiences" data-component-name="header" data-component-type="top navigation"> Optimized Digital Experiences </a> <a class="anchor " href="https://www.okta.com/zero-trust/" data-link-cta="no" data-link-text="Identify-Powered Security" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Goals|Identify-Powered Security" data-component-name="header" data-component-type="top navigation"> Identify-Powered Security </a> <a class="anchor " href="https://www.okta.com/customer-identity/" data-link-cta="no" data-link-text="Innovation Without Compromise" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Goals|Innovation Without Compromise" data-component-name="header" data-component-type="top navigation"> Innovation Without Compromise </a> <a class="anchor " href="https://www.okta.com/workforce-identity/" data-link-cta="no" data-link-text="Agile Workforces" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Goals|Agile Workforces" data-component-name="header" data-component-type="top navigation"> Agile Workforces </a> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Your Industry</h3> <a class="anchor " href="https://www.okta.com/okta-public-sector/" data-link-cta="no" data-link-text="Public Sector" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Public Sector" data-component-name="header" data-component-type="top navigation"> Public Sector </a> <a class="anchor " href="https://www.okta.com/solutions/financial-services/" data-link-cta="no" data-link-text="Financial Services" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Financial Services" data-component-name="header" data-component-type="top navigation"> Financial Services </a> <a class="anchor " href="https://www.okta.com/solutions/healthcare/" data-link-cta="no" data-link-text="Healthcare" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Healthcare" data-component-name="header" data-component-type="top navigation"> Healthcare </a> <a class="anchor " href="https://www.okta.com/solutions/manufacturing/" data-link-cta="no" data-link-text="Manufacturing" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Manufacturing" data-component-name="header" data-component-type="top navigation"> Manufacturing </a> <a class="anchor " href="https://www.okta.com/solutions/retail/" data-link-cta="no" data-link-text="Retail" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Retail" data-component-name="header" data-component-type="top navigation"> Retail </a> <a class="anchor " href="https://www.okta.com/solutions/travel-hospitality/" data-link-cta="no" data-link-text="Travel &amp; Hospitality" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Travel &amp; Hospitality" data-component-name="header" data-component-type="top navigation"> Travel &amp; Hospitality </a> <a class="anchor " href="https://www.okta.com/solutions/technology/" data-link-cta="no" data-link-text="Technology" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Technology" data-component-name="header" data-component-type="top navigation"> Technology </a> <a class="anchor " href="https://www.okta.com/solutions/nonprofits/" data-link-cta="no" data-link-text="Nonprofit" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Nonprofit" data-component-name="header" data-component-type="top navigation"> Nonprofit </a> <a class="anchor " href="https://www.okta.com/solutions/energy/" data-link-cta="no" data-link-text="Energy" data-nav-hierarchy="Mobile Navigation|Why Okta|Your Industry|Energy" data-component-name="header" data-component-type="top navigation"> Energy </a> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Leading Success</h3> <a class="anchor " href="https://www.okta.com/products/okta-ai/" data-link-cta="no" data-link-text="Okta AI" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Okta AI" data-component-name="header" data-component-type="top navigation"> Okta AI </a> <a class="anchor " href="https://www.okta.com/okta-integration-network/" data-link-cta="no" data-link-text="Okta Integration Network" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Okta Integration Network" data-component-name="header" data-component-type="top navigation"> Okta Integration Network </a> <a class="anchor " href="https://www.okta.com/saas-security/" data-link-cta="no" data-link-text="Okta for SaaS Builders" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Okta for SaaS Builders" data-component-name="header" data-component-type="top navigation"> Okta for SaaS Builders </a> <a class="anchor " href="https://www.okta.com/small-business/" data-link-cta="no" data-link-text="For Small Businesses (SMBs)" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|For Small Businesses (SMBs)" data-component-name="header" data-component-type="top navigation"> For Small Businesses (SMBs) </a> <a class="anchor " href="https://www.okta.com/customers/" data-link-cta="no" data-link-text="Customer Success Stories" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Customer Success Stories" data-component-name="header" data-component-type="top navigation"> Customer Success Stories </a> <a class="anchor " href="https://www.okta.com/secure-identity-commitment/" data-link-cta="no" data-link-text="Secure Identity Commitment" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Secure Identity Commitment" data-component-name="header" data-component-type="top navigation"> Secure Identity Commitment </a> <a class="anchor top-right-arrow" href="https://trust.okta.com" target="_blank" data-link-cta="no" data-link-text="Trust" data-nav-hierarchy="Mobile Navigation|Why Okta|Leading Success|Trust" data-component-name="header" data-component-type="top navigation"> Trust </a> </section> </li> </ul> </div> </li> </ul> </div> </li> <li class="mobile-nav__list-item" x-on:click="openItem = openItem === 3 ? null : 3" tabindex="0" @keydown.enter="openItem = openItem === 3 ? null : 3"> <a tabindex="-1" role="button" x-on:click.prevent class="mobile-nav__link grid-container" href="#" id="mobile-nav-link-item-one" data-link-cta="no" data-link-text="Developers" data-nav-hierarchy="Mobile Navigation| Developers" data-component-name="header" data-component-type="top navigation" :aria-expanded="openItem === 3 ? 'true' : 'false'"> Developers <span class="mobile-nav__icon" x-bind:class="{ 'mobile-nav__icon--rotated': openItem === 3 }"></span> </a> <div class="mobile-nav__accordion-item" x-show="openItem === 3" x-transition> <ul class="subnav-list grid-container"> <li> <div class="subnav-list__container"> <ul class="subnav-list__wrapper"> <li class="wrapper__item wrapper__item--double-size"> <section class="subnav-list__presentation"> <div class="subnav-list__presentation-heading"> <h2 class="subnav-main-title">Developers</h2> <p class="subnav-description">Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Our developer community is here for you.</p> </div> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Okta Platform</h3> <a class="anchor " href="https://www.okta.com/okta-integration-network/" data-link-cta="no" data-link-text="Okta Integration Network" data-nav-hierarchy="Mobile Navigation|Developers|Okta Platform|Okta Integration Network" data-component-name="header" data-component-type="top navigation"> Okta Integration Network </a> <a class="anchor top-right-arrow" href="https://developer.okta.com/" target="_blank" data-link-cta="no" data-link-text="Developer Center" data-nav-hierarchy="Mobile Navigation|Developers|Okta Platform|Developer Center" data-component-name="header" data-component-type="top navigation"> Developer Center </a> <a class="anchor top-right-arrow" href="https://devforum.okta.com/" target="_blank" data-link-cta="no" data-link-text="Community" data-nav-hierarchy="Mobile Navigation|Developers|Okta Platform|Community" data-component-name="header" data-component-type="top navigation"> Community </a> <a class="anchor top-right-arrow" href="https://support.okta.com/help/s/?language=en_US" target="_blank" data-link-cta="no" data-link-text="Knowledge Base" data-nav-hierarchy="Mobile Navigation|Developers|Okta Platform|Knowledge Base" data-component-name="header" data-component-type="top navigation"> Knowledge Base </a> <a class="anchor " href="https://status.okta.com/" data-link-cta="no" data-link-text="Okta Platform Status" data-nav-hierarchy="Mobile Navigation|Developers|Okta Platform|Okta Platform Status" data-component-name="header" data-component-type="top navigation"> Okta Platform Status </a> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Auth0 Platform</h3> <a class="anchor top-right-arrow" href="https://auth0.com/marketplace" target="_blank" data-link-cta="no" data-link-text="Auth0 Marketplace" data-nav-hierarchy="Mobile Navigation|Developers|Auth0 Platform|Auth0 Marketplace" data-component-name="header" data-component-type="top navigation"> Auth0 Marketplace </a> <a class="anchor top-right-arrow" href="https://developer.auth0.com/resources" target="_blank" data-link-cta="no" data-link-text="Developer Center" data-nav-hierarchy="Mobile Navigation|Developers|Auth0 Platform|Developer Center" data-component-name="header" data-component-type="top navigation"> Developer Center </a> <a class="anchor top-right-arrow" href="https://community.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Community" data-nav-hierarchy="Mobile Navigation|Developers|Auth0 Platform|Community" data-component-name="header" data-component-type="top navigation"> Community </a> <a class="anchor top-right-arrow" href="https://support.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Knowledge Base" data-nav-hierarchy="Mobile Navigation|Developers|Auth0 Platform|Knowledge Base" data-component-name="header" data-component-type="top navigation"> Knowledge Base </a> <a class="anchor top-right-arrow" href="https://status.auth0.com/" target="_blank" data-link-cta="no" data-link-text="Auth0 Status" data-nav-hierarchy="Mobile Navigation|Developers|Auth0 Platform|Auth0 Status" data-component-name="header" data-component-type="top navigation"> Auth0 Status </a> </section> </li> </ul> </div> </li> </ul> </div> </li> <li class="mobile-nav__list-item" x-on:click="openItem = openItem === 4 ? null : 4" tabindex="0" @keydown.enter="openItem = openItem === 4 ? null : 4"> <a tabindex="-1" role="button" x-on:click.prevent class="mobile-nav__link grid-container" href="#" id="mobile-nav-link-item-one" data-link-cta="no" data-link-text="Resources" data-nav-hierarchy="Mobile Navigation| Resources" data-component-name="header" data-component-type="top navigation" :aria-expanded="openItem === 4 ? 'true' : 'false'"> Resources <span class="mobile-nav__icon" x-bind:class="{ 'mobile-nav__icon--rotated': openItem === 4 }"></span> </a> <div class="mobile-nav__accordion-item" x-show="openItem === 4" x-transition> <ul class="subnav-list grid-container"> <li> <div class="subnav-list__container"> <ul class="subnav-list__wrapper"> <li class="wrapper__item "> <section class="subnav-list__presentation"> <div class="subnav-list__presentation-heading"> <h2 class="subnav-main-title">Resources</h2> <p class="subnav-description">Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. No matter what industry, use case, or level of support you need, we’ve got you covered.</p> </div> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Resources</h3> <a class="anchor " href="https://www.okta.com/customers/" data-link-cta="no" data-link-text="Customer Case Studies" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Customer Case Studies" data-component-name="header" data-component-type="top navigation"> Customer Case Studies </a> <a class="anchor " href="https://www.okta.com/resources/events/" data-link-cta="no" data-link-text="Events" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Events" data-component-name="header" data-component-type="top navigation"> Events </a> <a class="anchor " href="https://www.okta.com/identity-101/" data-link-cta="no" data-link-text="Identity 101" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Identity 101" data-component-name="header" data-component-type="top navigation"> Identity 101 </a> <a class="anchor " href="https://www.okta.com/blog/" data-link-cta="no" data-link-text="Blog" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Blog" data-component-name="header" data-component-type="top navigation"> Blog </a> <a class="anchor " href="https://www.okta.com/press-room/" data-link-cta="no" data-link-text="Press Room" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Press Room" data-component-name="header" data-component-type="top navigation"> Press Room </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?field_resource_solutions_target_id=All&type=analyst_research" data-link-cta="no" data-link-text="Analyst Research" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Analyst Research" data-component-name="header" data-component-type="top navigation"> Analyst Research </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?type=datasheet" data-link-cta="no" data-link-text="Datasheets" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Datasheets" data-component-name="header" data-component-type="top navigation"> Datasheets </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?type=demo" data-link-cta="no" data-link-text="Demo Library" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Demo Library" data-component-name="header" data-component-type="top navigation"> Demo Library </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?field_resource_solutions_target_id=All&type=video" data-link-cta="no" data-link-text="Videos" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Videos" data-component-name="header" data-component-type="top navigation"> Videos </a> <a class="anchor " href="https://www.okta.com/webinars/hub/" data-link-cta="no" data-link-text="Webinars" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Webinars" data-component-name="header" data-component-type="top navigation"> Webinars </a> <a class="anchor " href="https://www.okta.com/resources/content-library/?field_resource_solutions_target_id=All&type=whitepaper" data-link-cta="no" data-link-text="Whitepapers" data-nav-hierarchy="Mobile Navigation|Resources|Resources|Whitepapers" data-component-name="header" data-component-type="top navigation"> Whitepapers </a> </section> </li> <li class="wrapper__item"> <section class="subnav-list__presentation"> <h3 class="subnav-title">Customer Success</h3> <a class="anchor " href="https://www.okta.com/customer-first/" data-link-cta="no" data-link-text="Customer First Overview" data-nav-hierarchy="Mobile Navigation|Resources|Customer Success|Customer First Overview" data-component-name="header" data-component-type="top navigation"> Customer First Overview </a> <a class="anchor " href="https://www.okta.com/services/self-service/community/" data-link-cta="no" data-link-text="Okta Community" 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Sign up today.&lt;/p>\r\n&#34;}}" id="text-4ee4361116" class="cmp-text rte-content"> <p>Ready to make Identity a business advantage? Sign up today.</p> </div> </div> <div class="button cmp-button-ss--regular cmp-button-ss--primary aem-GridColumn aem-GridColumn--default--12"> <a id="button-aa8f01d155" class="cmp-button--button-aa8f01d155 cmp-button " target="_blank" aria-label="Get started with our Free Trial" href="https://www.okta.com/free-trial/" data-link-cta="yes" data-link-text="Get started" data-nav-hierarchy="" data-component-name="button" data-component-type="button"> <span class="cmp-button__label">Get started</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid"> <div id="container-36801ce7c1" class="cmp-container"> <div class="statcolumns cmp-stats-columns-ss--full-width cmp-stats-columns-ss--title-4 cmp-stats-columns-ss--body-2 cmp-stats-columns-ss-substat--body-3"><div class="cmp-stats-columns"> <div class="cmp-stats-columns__wrapper grid grid-container"> <div class="cmp-stats-columns__right-container col-12 grid cmp-stats-columns--full-width"> <div class="cmp-stats-columns__substats-list cmp-stats-columns__substats-list--3 col-12 grid"> <div class="cmp-stats-columns__substat-item "> <span class="cmp-stats-columns__substat-stat">13</span> <p class="cmp-stats-columns__substat-subcopy">apps integrated with Okta Single Sign-On across the ECB digital ecosystem</p> </div> <div class="cmp-stats-columns__substat-item "> <span class="cmp-stats-columns__substat-stat">66%</span> <p class="cmp-stats-columns__substat-subcopy">increase in user registration completion</p> </div> <div class="cmp-stats-columns__substat-item "> <span class="cmp-stats-columns__substat-stat">1 million</span> <p class="cmp-stats-columns__substat-subcopy">access supported for unique users across a portfolio of services within the first 18 months</p> </div> </div> </div> </div> </div></div> <div class="text"> </div> <div class="video"> </div> <div class="quote"><div class="cmp-quote"> <div class="cmp-quote__text"> <p>&#34;We don&#39;t have any developers internally, we outsource everything, so we needed a partner like Atlas Identity who could do all of that for us. They really took the pain out of that process, and the costs for onboarding new applications have been reduced significantly as a result.&#34;</p> </div> <div class="cmp-quote__divider"> </div> <div class="cmp-quote__bottom-content"> <!-- DEF-860: Edit component’s dialog to allow enable/disable locale based ordering configuration override.--> <p class="cmp-quote__author">Rachel Robinson<span class="cmp-quote__bottom-comma cmp-quote__bottom-comma--alternate">,</span> </p> <!-- Following previous implementation, the last 2 items need to be wrapped in the same block --> <p class="cmp-quote__author-information">Senior Digital Product Manager<span class="cmp-quote__bottom-comma">,</span>ECB</p> </div> </div> </div> <div class="image"> </div> <div class="benefits"> <div class="cmp-benefits"> <p class="cmp-benefits__overline">Benefits</p> <div class="cmp-benefits__content"> <div class="cmp-benefits__item"> <span class="cmp-benefits__item__checkmark" aria-hidden="true" data-category="marketing" data-icon-id="checkmark-3" data-options='{&quot;size&quot;: &quot;24px&quot;}'></span> <p class="cmp-benefits__item__text">7- minutes it took Okta to rapidly increase licences to meet customer demand</p> </div> <div class="cmp-benefits__item"> <span class="cmp-benefits__item__checkmark" aria-hidden="true" data-category="marketing" data-icon-id="checkmark-3" data-options='{&quot;size&quot;: &quot;24px&quot;}'></span> <p class="cmp-benefits__item__text">13 - key applications integrated with Okta Single Sign-On across the ECB digital ecosystem</p> </div> <div class="cmp-benefits__item"> <span class="cmp-benefits__item__checkmark" aria-hidden="true" data-category="marketing" data-icon-id="checkmark-3" data-options='{&quot;size&quot;: &quot;24px&quot;}'></span> <p class="cmp-benefits__item__text">66% - increase in user registration completion</p> </div> <div class="cmp-benefits__item"> <span class="cmp-benefits__item__checkmark" aria-hidden="true" data-category="marketing" data-icon-id="checkmark-3" data-options='{&quot;size&quot;: &quot;24px&quot;}'></span> <p class="cmp-benefits__item__text">1 million - access supported for unique users across a portfolio of services within the first 18 months</p> </div> </div> </div> </div> <div class="container responsivegrid template-customer-story-page-content"> <div id="container-1af0dc0f23" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn aem-GridColumn--default--12"><div data-cmp-data-layer="{&#34;text-f5eba52583&#34;:{&#34;@type&#34;:&#34;okta-www/components/content/text/v1/text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-12-17T21:52:04Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>Modernising an institution with a history as rich as the&amp;nbsp;&lt;a href=\&#34;https://www.ecb.co.uk/\&#34;>England and Wales Cricket Board&amp;nbsp;&lt;/a>(ECB) is no easy task. The services it offers to fans and players of the sport have grown in scope and scale in the decades since 1997, when it was formed to unify roles formerly fulfilled by the Test and County Cricket Board, the National Cricket Association and the Cricket Council. But this growth had brought with it technological challenges, particularly when it came to handling data and understanding the way ECB customers interact with the services it offers.&amp;nbsp;&lt;/p>\r\n&lt;p>Over the past six years, ECB has been on a data transformation journey that has seen it begin to build a data lake to provide a single customer view. The intention was to break down the barriers between various silos of information, to provide a more frictionless experience for users. ECB knew it needed an Identity and Access Management (IAM) solution to overcome the challenges it faced but, having worked with a third-party provider, it realised it needed a platform that better suited its needs. ECB decided that Okta offered the best products to meet its ambitions.&lt;/p>\r\n&lt;p>“We knew we had lots of disparate systems and different types of people that were interacting with ECB services, whether they’re a fan, player, coach or member of staff,” explains Graham Reid, Head of Technology at ECB. “We needed to join them together to identify each person as an individual and link up all the data we have on them. Our real challenge came with our registration processes, which require different information and previously involved various legacy systems and applications that were difficult to integrate. Okta quickly understood our challenges and was able to offer us the technical solutions we needed to solve them.”&lt;/p>\r\n&lt;h2>Working with Atlas Identity&amp;nbsp;&lt;/h2>\r\n&lt;p>As part of this process, ECB turned to Okta partner&amp;nbsp;&lt;a href=\&#34;https://www.atlasidentity.co.uk/about/\&#34;>Atlas Identity&lt;/a>&amp;nbsp;to help get the most out of Okta. A big part of this focused on the challenges of designing and setting up registration processes to ensure the best possible journey for ECB customers. The timing coincided with a new cricket format,&amp;nbsp;&lt;a href=\&#34;https://www.ecb.co.uk/news/2230059/more-than-16m-tune-in-to-the-hundred-as-competition-welcomes-new-fans-to-cricket\&#34;>The Hundred&lt;/a>, launched by ECB over the Summer of 2021. So the organisation decided to use this opportunity as a proof of concept (POC) for the wider changes it hoped to implement with Okta, via a&amp;nbsp;&lt;a href=\&#34;https://www.thehundred.com/\&#34;>new website and ticketing portal&lt;/a>. It deployed&amp;nbsp;&lt;a href=\&#34;https://www.okta.com/uk/products/single-sign-on/\&#34;>Okta Single Sign-On&lt;/a>&amp;nbsp;to facilitate a secure, user-friendly login experience that remains compliant when it comes to users understanding the consent they are giving in terms of the access right of the various apps used by ECB.&lt;/p>\r\n&lt;p>“When we started The Hundred, we were able to get everything up and running really quickly with the help of Atlas Identity,” adds Senior Digital Product Manager, Rachel Robinson. “We don&#39;t have any developers internally, we outsource everything, so we needed a partner like Atlas who could do all of that for us. They really took the pain out of that process, and the costs for onboarding new applications have been reduced significantly as a result. We have seen a 50% reduction in SSO onboarding costs and costs continue to reduce based on efficiencies in the onboarding process as Atlas becomes more and more familiar with ECB business architecture, resulting in quicker to market rollouts.​​”&lt;/p>\r\n&lt;h2>Expanding Okta usage&lt;/h2>\r\n&lt;p>ECB has now integrated 13 applications across the ECB Digital ecosystem that power its services, including the&amp;nbsp;&lt;a href=\&#34;https://www.secutix.com/\&#34;>Secutix&lt;/a>&amp;nbsp;ticketing system used for The Hundred, as well as a variety of internal applications. Integrating Secutix with Okta was important for ECB, as it meant that visitors to The Hundred site receive the same experience when they log in, whether that’s to purchase tickets or simply access extra information that’s available.&amp;nbsp;&lt;/p>\r\n&lt;p>“The Hundred registration and ticketing system has been a great success,” Rachel continues. “So we decided to roll out Okta across our portfolio. Within a few minutes, we can understand who is accessing our services and how. It means we can quickly understand how a campaign is going and we’ve been able to improve experiences across our portfolio. And, when it comes to strategic implementations, the reality is that Atlas Identity manages everything on our behalf, which makes our jobs a lot easier.”&lt;/p>\r\n&lt;p>Following the successes seen with The Hundred POC, ECB decided to expand its use of Okta across the rest of its services, including the main ECB website, its online store, and wider ticketing systems. ECB originally aimed to deploy 200,000 email licences for users in its first year of working with Okta but, due to the popularity of the project, these licences ran out after just three months and quickly grew to more than 1 million&amp;nbsp; unique users within the 18 months. All of this took place against the backdrop of the challenges of the COVID-19 pandemic, with Atlas Identity helping to negotiate rate increases and explain the implications of doing so. It’s also leveraging&amp;nbsp;&lt;a href=\&#34;https://www.okta.com/uk/products/universal-directory/\&#34;>Universal Directory&lt;/a>&amp;nbsp;to ensure a single source of truth across ECB products and services.&lt;/p>\r\n&lt;p>“In the very early days of deploying for The Hundred, we weren’t really sure what the demand would be like,” says Stephen Williams, Founder and Managing Director of Atlas Identity. “As a SaaS platform, Okta is infinitely scalable so, when user demand was way in excess of our predictions, Okta was effectively able to turn up the volume to meet demand within seven minutes. Rather than having to worry about physical servers and capacity planning, we were able to significantly increase customer limits almost instantly. And Okta has been extremely flexible when it’s come to sudden spikes in user demand. ECB usage is capped at 300 requests per minute and we had one occasion where this leapt to 8,000. Rather than cut off service, Okta just handled it and flagged it with us.”&lt;/p>\r\n&lt;h2>Measuring success&amp;nbsp;&lt;/h2>\r\n&lt;p>The Hundred is currently the ECB’s most important commercial property, so factors such as service levels and service reliability are particularly important here. But these are also vital measures across the ECB estate. And, thanks to the ease of flow data capture that Okta has provided, ECB has been able to measure the impacts of its decisions on the customer journeys to make sure they are providing the best possible experience.&lt;/p>\r\n&lt;p>ECB has already seen a number of benefits to this approach, particularly in the financial benefits of economies of scale and ensuring reliable delivery of its services. This has seen an increase in the number of customers who complete the registration process, by boosting what Graham terms the ‘stickiness’ of this functionality. Now, 50% of people complete registration, compared to around 30% before Okta. ECB puts this down to the single point of access for a variety of apps that Okta offers, as well as customisations to fit the needs of different brands within the group and the devices being used to access services.&lt;/p>\r\n&lt;p>“It&#39;s about joining together the whole of ECB and what we offer,” says Graeme. “So, whether you&#39;re a player, a fan, or a coach, the experience is the same, and just as quick and easy. That&#39;s where we wanted to be when we started working with Okta, rather than having disparate solutions all doing their own thing.”&lt;/p>\r\n&lt;h2>Planning for the future&amp;nbsp;&lt;/h2>\r\n&lt;p>Integrating the entire ECB estate with Okta is just Phase One of the organisation’s plans, which is still taking place. Next on the agenda, ECB is hoping to migrate even more of its internal applications to Okta from its original IAM provider. In phase two, planned for mid-2023, ECB hopes to further optimise its offering, taking advantage of the benefits of scale that Okta has afforded.&amp;nbsp;&lt;/p>\r\n&lt;p>In particular, ECB hopes to work even more closely with data and optimise what it calls journey orchestration. This involves increasing the personalised experiences delivered to individual customers. It’s also hoping to experiment with new marketing technologies to automate a lot of these journeys.&amp;nbsp;&lt;/p>\r\n&lt;p>“From an internal business culture standpoint, we’ve become a lot more data-driven since working with Okta,” Graeme says. “With Okta rolling out across the whole of our estate, we’ve been able to start having conversations around the iterations and developments that we want to see in the future. And we know that by adopting new tools, we can achieve lots of commercial benefits. Another thing we are looking at is the possibility of membership schemes and identity in the context of loyalty programmes. We’re really excited for what the future of our relationship with Okta will hold.”&lt;/p>\r\n&#34;}}" id="text-f5eba52583" class="cmp-text rte-content"> <p>Modernising an institution with a history as rich as the <a href="https://www.ecb.co.uk/">England and Wales Cricket Board </a>(ECB) is no easy task. The services it offers to fans and players of the sport have grown in scope and scale in the decades since 1997, when it was formed to unify roles formerly fulfilled by the Test and County Cricket Board, the National Cricket Association and the Cricket Council. But this growth had brought with it technological challenges, particularly when it came to handling data and understanding the way ECB customers interact with the services it offers. </p> <p>Over the past six years, ECB has been on a data transformation journey that has seen it begin to build a data lake to provide a single customer view. The intention was to break down the barriers between various silos of information, to provide a more frictionless experience for users. ECB knew it needed an Identity and Access Management (IAM) solution to overcome the challenges it faced but, having worked with a third-party provider, it realised it needed a platform that better suited its needs. ECB decided that Okta offered the best products to meet its ambitions.</p> <p>“We knew we had lots of disparate systems and different types of people that were interacting with ECB services, whether they’re a fan, player, coach or member of staff,” explains Graham Reid, Head of Technology at ECB. “We needed to join them together to identify each person as an individual and link up all the data we have on them. Our real challenge came with our registration processes, which require different information and previously involved various legacy systems and applications that were difficult to integrate. Okta quickly understood our challenges and was able to offer us the technical solutions we needed to solve them.”</p> <h2>Working with Atlas Identity </h2> <p>As part of this process, ECB turned to Okta partner <a href="https://www.atlasidentity.co.uk/about/">Atlas Identity</a> to help get the most out of Okta. A big part of this focused on the challenges of designing and setting up registration processes to ensure the best possible journey for ECB customers. The timing coincided with a new cricket format, <a href="https://www.ecb.co.uk/news/2230059/more-than-16m-tune-in-to-the-hundred-as-competition-welcomes-new-fans-to-cricket">The Hundred</a>, launched by ECB over the Summer of 2021. So the organisation decided to use this opportunity as a proof of concept (POC) for the wider changes it hoped to implement with Okta, via a <a href="https://www.thehundred.com/">new website and ticketing portal</a>. It deployed <a href="https://www.okta.com/uk/products/single-sign-on/">Okta Single Sign-On</a> to facilitate a secure, user-friendly login experience that remains compliant when it comes to users understanding the consent they are giving in terms of the access right of the various apps used by ECB.</p> <p>“When we started The Hundred, we were able to get everything up and running really quickly with the help of Atlas Identity,” adds Senior Digital Product Manager, Rachel Robinson. “We don&#39;t have any developers internally, we outsource everything, so we needed a partner like Atlas who could do all of that for us. They really took the pain out of that process, and the costs for onboarding new applications have been reduced significantly as a result. We have seen a 50% reduction in SSO onboarding costs and costs continue to reduce based on efficiencies in the onboarding process as Atlas becomes more and more familiar with ECB business architecture, resulting in quicker to market rollouts.​​”</p> <h2>Expanding Okta usage</h2> <p>ECB has now integrated 13 applications across the ECB Digital ecosystem that power its services, including the <a href="https://www.secutix.com/">Secutix</a> ticketing system used for The Hundred, as well as a variety of internal applications. Integrating Secutix with Okta was important for ECB, as it meant that visitors to The Hundred site receive the same experience when they log in, whether that’s to purchase tickets or simply access extra information that’s available. </p> <p>“The Hundred registration and ticketing system has been a great success,” Rachel continues. “So we decided to roll out Okta across our portfolio. Within a few minutes, we can understand who is accessing our services and how. It means we can quickly understand how a campaign is going and we’ve been able to improve experiences across our portfolio. And, when it comes to strategic implementations, the reality is that Atlas Identity manages everything on our behalf, which makes our jobs a lot easier.”</p> <p>Following the successes seen with The Hundred POC, ECB decided to expand its use of Okta across the rest of its services, including the main ECB website, its online store, and wider ticketing systems. ECB originally aimed to deploy 200,000 email licences for users in its first year of working with Okta but, due to the popularity of the project, these licences ran out after just three months and quickly grew to more than 1 million  unique users within the 18 months. All of this took place against the backdrop of the challenges of the COVID-19 pandemic, with Atlas Identity helping to negotiate rate increases and explain the implications of doing so. It’s also leveraging <a href="https://www.okta.com/uk/products/universal-directory/">Universal Directory</a> to ensure a single source of truth across ECB products and services.</p> <p>“In the very early days of deploying for The Hundred, we weren’t really sure what the demand would be like,” says Stephen Williams, Founder and Managing Director of Atlas Identity. “As a SaaS platform, Okta is infinitely scalable so, when user demand was way in excess of our predictions, Okta was effectively able to turn up the volume to meet demand within seven minutes. Rather than having to worry about physical servers and capacity planning, we were able to significantly increase customer limits almost instantly. And Okta has been extremely flexible when it’s come to sudden spikes in user demand. ECB usage is capped at 300 requests per minute and we had one occasion where this leapt to 8,000. Rather than cut off service, Okta just handled it and flagged it with us.”</p> <h2>Measuring success </h2> <p>The Hundred is currently the ECB’s most important commercial property, so factors such as service levels and service reliability are particularly important here. But these are also vital measures across the ECB estate. And, thanks to the ease of flow data capture that Okta has provided, ECB has been able to measure the impacts of its decisions on the customer journeys to make sure they are providing the best possible experience.</p> <p>ECB has already seen a number of benefits to this approach, particularly in the financial benefits of economies of scale and ensuring reliable delivery of its services. This has seen an increase in the number of customers who complete the registration process, by boosting what Graham terms the ‘stickiness’ of this functionality. Now, 50% of people complete registration, compared to around 30% before Okta. ECB puts this down to the single point of access for a variety of apps that Okta offers, as well as customisations to fit the needs of different brands within the group and the devices being used to access services.</p> <p>“It&#39;s about joining together the whole of ECB and what we offer,” says Graeme. “So, whether you&#39;re a player, a fan, or a coach, the experience is the same, and just as quick and easy. That&#39;s where we wanted to be when we started working with Okta, rather than having disparate solutions all doing their own thing.”</p> <h2>Planning for the future </h2> <p>Integrating the entire ECB estate with Okta is just Phase One of the organisation’s plans, which is still taking place. Next on the agenda, ECB is hoping to migrate even more of its internal applications to Okta from its original IAM provider. In phase two, planned for mid-2023, ECB hopes to further optimise its offering, taking advantage of the benefits of scale that Okta has afforded. </p> <p>In particular, ECB hopes to work even more closely with data and optimise what it calls journey orchestration. This involves increasing the personalised experiences delivered to individual customers. It’s also hoping to experiment with new marketing technologies to automate a lot of these journeys. </p> <p>“From an internal business culture standpoint, we’ve become a lot more data-driven since working with Okta,” Graeme says. “With Okta rolling out across the whole of our estate, we’ve been able to start having conversations around the iterations and developments that we want to see in the future. And we know that by adopting new tools, we can achieve lots of commercial benefits. Another thing we are looking at is the possibility of membership schemes and identity in the context of loyalty programmes. We’re really excited for what the future of our relationship with Okta will hold.”</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="moreStories aem-GridColumn aem-GridColumn--default--12"> <section class="cmp-more-stories"> <hr class="cmp-more-stories__divider"/> <h3 class="cmp-more-stories__title">Recommended stories</h3> <div class="cmp-more-stories__cards"> <div class="cmp-customer-story-card"> <a class="cmp-customer-story-card__link" href="/customers/usa-today-network/" data-link-cta="yes" data-link-text="Helping USA TODAY Network maintain security and trust" data-nav-hierarchy="" data-component-name="card" data-component-type="card"> <div class="cmp-customer-story-card__thumbnail"> <img class="cmp-customer-story-card__bg" src="/adobe/dynamicmedia/deliver/dm-aid--0513c45f-2eb8-4e49-acdd-d53c2a84d205/card-usatoday-jpg.webp?preferwebp=true" alt/> <div class="cmp-customer-story-card__logo-wrapper"> <img class="cmp-customer-story-card__logo" 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