Customer Service

<!DOCTYPE html> <html lang="en"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="Description" content="Assistance and questions regarding payment, shipping, tax, returns and cancellations for Heinemann orders." /> <title>Customer Service</title>  <script src="https://t288.heinemann.com/script.js"></script>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5GMPBB6');</script>  <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="Cache-control" content="no-cache, no-store, must-revalidate"> <meta http-equiv="Pragma" content="no-cache"> <meta name="facebook-domain-verification" content="h4q9yqf1qyul5sn8kqj503bj9vqlpg" /> <link rel="shortcut icon" type="image/x-icon" href="/favicon.ico" /> <div id="pnlMetaImage"> <meta property="og:image" content="http://www.heinemann.com/shared/index_files/H-logo-fb.png"> </div> <meta property="fb:pages" content="96011276891">  <link rel="apple-touch-icon" sizes="57x57" href="/apple-touch-icon-57x57.png"> <link rel="apple-touch-icon" sizes="60x60" href="/apple-touch-icon-60x60.png"> <link rel="apple-touch-icon" sizes="72x72" href="/apple-touch-icon-72x72.png"> <link rel="apple-touch-icon" sizes="76x76" href="/apple-touch-icon-76x76.png"> <link rel="apple-touch-icon" sizes="114x114" href="/apple-touch-icon-114x114.png"> <link rel="apple-touch-icon" sizes="120x120" href="/apple-touch-icon-120x120.png"> <link rel="apple-touch-icon" sizes="144x144" href="/apple-touch-icon-144x144.png"> <link rel="apple-touch-icon" sizes="152x152" href="/apple-touch-icon-152x152.png"> <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon-180x180.png"> <link rel="icon" type="image/png" href="/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="/android-chrome-192x192.png" sizes="192x192"> <link rel="icon" type="image/png" href="/favicon-96x96.png" sizes="96x96"> <link rel="icon" type="image/png" href="/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="/manifest.json"> <meta name="msapplication-TileColor" content="#2b5797"> <meta name="msapplication-TileImage" content="/mstile-144x144.png"> <meta name="theme-color" content="#ffffff"> <link rel="stylesheet" href="/slick/slick.css" media="screen" />  <link rel="stylesheet" href="/css/screen-1.css" media="screen" />  <link rel="stylesheet" href="/css/screen-01032025.min.css" media="screen" />   <link rel="stylesheet" href="/css/print.css" media="print" /> <link href='https://fonts.googleapis.com/css?family=Open+Sans:400,600,700' rel='stylesheet' type='text/css'>  <script src="/includes/lib/modernizr-custom.js"></script> <script type="text/javascript" src="/includes/scripts.js"></script>   <script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/197281.js"></script>   <style> h2 { font-size: 1.75em; } </style> </head> <body>  <script src="https://code.jquery.com/jquery-3.3.1.min.js" integrity="sha256-FgpCb/KJQlLNfOu91ta32o/NMZxltwRo8QtmkMRdAu8=" crossorigin="anonymous"></script> <script>if (typeof jQuery === 'undefined') { document.write(unescape('%3Cscript%20src%3D%22/includes/lib/jquery-3.3.1.min.js%22%3E 3C/script%3E')); }</script> <script src="https://code.jquery.com/ui/1.12.1/jquery-ui.min.js" integrity="sha256-VazP97ZCwtekAsvgPBSUwPFKdrwD3unUfSGVYrahUqU=" crossorigin="anonymous"></script> <script>if (typeof jQuery === 'undefined') { document.write(unescape('%3Cscript%20src%3D%22/includes/lib/jquery-ui-1.12.min.js%22%3E 3C/script%3E')); }</script> <link async rel="stylesheet" href="//code.jquery.com/ui/1.12.1/themes/base/jquery-ui.css"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/5.13.0/css/all.min.css" /> <style> .i-pwd { float: right; margin-right: -17px; margin-top: -40px; position: relative; z-index: 2; } </style> <script src="//www.google.com/jsapi" type="text/javascript"></script> <script type="text/javascript"> //google.load('search', '1'); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ event: 'initialize_dataLayer', }); function inputFocus(searchFormID) { if (!searchFormID) { return; } var formElement = document.getElementById(searchFormID); if (!formElement) { return; } formElement.style['background'] = ''; } //HDMM-1522 function showPassword(id) { const type = document.getElementById(id).getAttribute('type') === 'password' ? 'text' : 'password'; document.getElementById(id).setAttribute('type', type); const clas = document.getElementById(id).getAttribute('type') === 'password' ? 'fa fa-eye icon-password' : 'fa fa-eye-slash icon-password'; document.getElementById('togglePassword').setAttribute('class', clas); } function showPassword1(id) { const type = document.getElementById(id).getAttribute('type') === 'password' ? 'text' : 'password'; document.getElementById(id).setAttribute('type', type); const clas = document.getElementById(id).getAttribute('type') === 'password' ? 'fa fa-eye icon-password' : 'fa fa-eye-slash icon-password'; document.getElementById('togglePassword1').setAttribute('class', clas); } //HDMM-1522 function showrstnewPswd(id) { const type = document.getElementById(id).getAttribute('type') === 'password' ? 'text' : 'password'; document.getElementById(id).setAttribute('type', type); const clas = document.getElementById(id).getAttribute('type') === 'password' ? 'fa fa-eye icon-sever-password' : 'fa fa-eye-slash icon-sever-password'; document.getElementById('togglePassword').setAttribute('class', clas); } function showrstcfmPswd(id) { const type = document.getElementById(id).getAttribute('type') === 'password' ? 'text' : 'password'; document.getElementById(id).setAttribute('type', type); const clas = document.getElementById(id).getAttribute('type') === 'password' ? 'fa fa-eye icon-sever-password' : 'fa fa-eye-slash icon-sever-password'; document.getElementById('togglePassword1').setAttribute('class', clas); } var sessionmin = '300' * 60; function sessionInMin() { sessionmin = sessionmin - 1; console.log(sessionmin) if (sessionmin == 0) { alert("Session expired! Please re-login."); window.location.href = "/extracreditclub/logout.aspx?redirect=login"; } else { window.setTimeout("sessionInMin()", 1000) } } function inputBlur(searchFormID) { if (!searchFormID) { return; } var queryInput = document.getElementById(searchFormID); if (queryInput && !queryInput.value) { queryInput.style['background'] = 'white'; } } function submitQuery(searchFormID) { //alert(document.getElementById(searchFormID).value); //var path = 'search/searchResults.aspx'; var path = 'https://www.heinemann.com' + '/search/searchResults.aspx'; var newPage = path + '?s=' // + document.getElementById('searchTypes').value + 'all' + '&q=' + encodeURIComponent(document.getElementById(searchFormID).value); //alert(newPage); window.location = newPage; return false; } var domain; var id; function hidemail(domain, id) { document.write('<a href="mailto:' + id + '@' + domain + '">' + id + '@<wbr>' + domain + '</a>'); } //google.setOnLoadCallback(init); //google.setOnLoadCallback(initMobile); </script> <script type="text/javascript"> function getQuerystring(key, default_) { if (default_ == null) default_ = ""; key = key.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]"); var regex = new RegExp("[\\?&]" + key + "=([^&#]*)"); var qs = regex.exec(window.location.href); if (qs == null) return default_; else return qs[1]; } // if the query type is passed in the URL, keep that query type set as the default for the next search //$(document).ready(function () { // $("#searchTypes").val(getQuerystring('s', 'all')); //}); </script> <script src="https://www.heinemann.com/includes/lib/search-placeholder.js" type="text/javascript"></script>  <link rel="stylesheet" type="text/css" href="https://www.heinemann.com/includes/tooltipster/dist/css/tooltipster.bundle.min.css" /> <link rel="stylesheet" type="text/css" href="https://www.heinemann.com/includes/tooltipster/dist/css/plugins/tooltipster/sideTip/themes/tooltipster-sideTip-shadow.min.css" /> <script type="text/javascript" src="https://www.heinemann.com/includes/tooltipster/dist/js/tooltipster.bundle.js"></script>  <script type="text/javascript"> jQuery(document).ready(function () { $('#header_cartButton').each(function () { $(this).tooltipster({ theme: 'tooltipster-shadow', arrow: true, delay: 200, contentAsHTML: true, interactive: true, trigger: 'custom', side: 'bottom', distance:-6, triggerOpen: { mouseenter: true, touchstart: true }, triggerClose: { click: true, scroll: true, tap: true, mouseleave: true }, content: 'Loading...', functionBefore: function(instance, helper) { var $origin = $(helper.origin); // we set a variable so the data is only loaded once via Ajax, not every time the tooltip opens if ($origin.data('loaded') !== true) { $.get('/cart/cartContents.aspx#cartData', function(data) { // call the 'content' method to update the content of our tooltip with the returned data. // note: this content update will trigger an update animation (see the updateAnimation option) instance.content(data); // to remember that the data has been loaded $origin.data('loaded', true); }); } } }); }); }); </script>  <script src='/includes/lib/focus-within-polyfill.js'></script>  <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-5GMPBB6" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <header class="header"> <script> // script documentation at http://jqueryui.com/autocomplete/#remote-jsonp $(function () { function log(message) { //$( "<div>" ).text( message ).prependTo( "#log" ); //$( "#log" ).scrollTop( 0 ); window.location.href = "/search/searchResults.aspx?q=" + encodeURIComponent(message); } $("#queryInput").autocomplete({ source: function (request, response) { $.ajax({ //url: "http://gd.geobytes.com/AutoCompleteCity", url: "/search/suggestions.ashx", dataType: "json", data: { q: request.term }, success: function (data) { response(data); } }); }, minLength: 3, select: function (event, ui) { log(ui.item.label); }, open: function () { $(this).removeClass("ui-corner-all").addClass("ui-corner-top"); }, close: function () { $(this).removeClass("ui-corner-top").addClass("ui-corner-all"); } }); }); </script> <a class="skip-main" href="#main-content">Skip to main content</a> <div class="wrapper"> <div class="mobile-header"> <div class="mobile-logo"> <a href="/"><img src="https://dr76b7foe7jxg.cloudfront.net/heinemann_mobile_80x80.png" alt="Heinemann"></a> </div> <div class="mobile-controls"> <a class="mobile-cart" href="/cart/" style="position:relative;background: #145992 url('/shared/index_files/icon-cart-white.png') no-repeat scroll center center;color: white;font-size: 12px;display: block;text-align: center;font-weight: 700;padding-top:10px !important;"><span id="header_lblCartQuantityMobile" class="noti-cart-btn-mobile"></span></a> <a class="mobile-search-control" href="#"><img src="https://www.heinemann.com/shared/index_files/icon-search-white-2x.png" alt="Search"></a> <a class="mobile-nav-control" href="#"><img src="https://www.heinemann.com/shared/index_files/mobile-nav-icon-2x.png" alt="Mobile Navigation"></a> </div> </div> <div id="logo" role="banner"> <a class="hmn-logo" href="https://www.heinemann.com/default.aspx"><img src="https://dr76b7foe7jxg.cloudfront.net/heinemann_logo_rgb_200x62.png" alt="Heinemann"></a>  </div>  <style> .header .header-signin { top: -5px; right: 30px; border:none; } .header-signin a { font-weight:700; } .header-signin .linkWrapper { display: inline-block; margin: 0 10px; font-weight: 700; padding-right: 15px; border-right: 2px solid rgb(20 89 146); } .noti-cart-btn { position: absolute; top: -6px; right: -11px; font-size: 10px; color: white !important; font-weight: 600; padding: 5px; line-height: 12px; background-color: #da0e13; width: 23px; height: 23px; border-radius: 2em; } .noti-cart-btn:empty { display:none !important; } ul.store-links .cart { display: block; float: left; margin-left: 5px; width: 100px; text-align: left; } .header #search input { width:84% !important; } ul.store-links .cart a { width: auto !important; position: relative; background-position: left !important; background-position-x: 7px !important; display: inline-block !important; background-image: url(/shared/index_files/icon-cart-white.png) !important; } ul.store-links .cart a:hover .screen-reader-text , ul.store-links .cart a:hover{ background-image:url(/shared/index_files/icon-cart-blue.png) !important; } .cart-txt { display: inline-block; top: -10px; color: white; position: relative; font-weight: 600; } .cart-label { font-weight: 300 !important; display: block !important; position: relative !important; margin-left: 30px !important; margin-right: 7px !important; position:relative !important; clip:auto !important; width:auto !important; height:auto !important; overflow:auto !important; padding: 7px !important; font-size: 18px !important; } .noti-cart-btn-mobile { position: absolute; top: 0; right: 0; font-size: 8px; color: white !important; margin:2px; font-weight: 600; padding: 5px; line-height: 10.5px; background-color: #da0e13; width: 20px; height: 20px; border-radius: 2em; } .noti-cart-btn-mobile:empty { display:none; } </style> <script type="text/javascript"> $(document).ready(function () { if ($(".noti-cart-btn").text().trim().length > 2) { $(".noti-cart-btn").text('99+'); $(".noti-cart-btn-mobile").text('99+'); } }); </script> <div class="header-signin"> <div id="header_pnlMyAccount" class="linkWrapper"> <a id="header_lnkMyAccount" href="https://www.heinemann.com/account/register.aspx">Create Account</a><br /> </div> <a id="header_lnkSignIn" href="https://www.heinemann.com/account/default.aspx">Log In</a> <div style="padding-top: 4px;"> <a id="header_header_lnkSignIn" href="https://www.heinemann.com/distributors.aspx">Find My Sales Rep</a> </div> </div>  <form style="margin-top: 30px;" role="search" id="search" onsubmit="return submitQuery('queryInput')"> <input name="q" placeholder="Search for authors, books and more.." size="17" id="queryInput" onfocus="inputFocus();" onblur="inputBlur();" autocomplete="off" aria-label="Sitewide Search" /> <button class="button" type="submit" id="search-button"></button> </form>    </div> <div class="clearit"></div> <div class="nav-bar"> <nav class="nav-primary" role="navigation"> <div class="nav-logo"> <a href="/"> <img src="https://dr76b7foe7jxg.cloudfront.net/heinemann_mobile_80x80.png" alt="Heinemann"> </a> </div> <div class="header-nav-wrap"> <ul class="main-nav"> <li class="top-level"> <a href="https://www.heinemann.com/teacherresources.aspx">Teacher Resources</a> <div class="sub-nav-wrapper"> <ul class="nav-menu"> <li class="col-1"> <section>  <ul class="nav-links-wrapper"> <li class="link-col"> <ul> <li> <a href="https://www.heinemann.com/shop/professional%20books">Shop Our Books</a> </li> <li> <a href="https://www.heinemann.com/curricularresources/">Curricular Resources</a> </li> <li> <a href="https://www.heinemann.com/audiobooks/">Audiobooks</a> </li> </ul> </li>  <li class="link-col"> <ul> <li> <a href="https://www.heinemann.com/teachingresources/">Free Teaching Resources</a> </li> <li> <a href="https://blog.heinemann.com/">Heinemann Blog & Podcasts</a> </li> </ul> </li>  <li class="link-col"> <ul> <li><a href="https://www.heinemann.com/PD/default.aspx">Professional Learning</a></li> <li><a href="https://www.heinemann.com/pd/events/" >Professional Book Events</a> </li> </ul> </li>  </ul>  </section> </li>   </ul>  </div> </li> <li class="top-level"> <a href="https://www.heinemann.com/shop/">Explore Heinemann</a> <div class="sub-nav-wrapper"> <ul class="nav-menu"> <li class="col-1"> <section> <ul class="nav-links-wrapper"> <section> <ul class="nav-links-wrapper"> <li class="link-col"> <ul> <li> Literacy<br /> <a href="https://www.heinemann.com/comprehensiontoolkit/" style="font-size:14px; margin-left:20px; margin-top:0;">The Comprehension Toolkit</a><br> <a href="https://www.heinemann.com/collection/fp.aspx" style="font-size:14px; margin-left:20px; margin-top:0;">Fountas & Pinnell Literacy ™</a><br /> <a href="https://www.heinemann.com/jenniferserravallo/" style="font-size:14px; margin-left:20px; margin-top:0;">Jennifer Serravallo's Resources</a><br /> <a href="https://www.heinemann.com/saxon-reading-foundations/" style="font-size:14px; margin-left:20px; margin-top:0;">Saxon Reading Foundations</a><br /> <a href="https://www.heinemann.com/collection/calkins.aspx" style="font-size:14px; margin-left:20px; margin-top:0;">Units of Study</a><br /> <a href="https://www.heinemann.com/writing/" style="font-size:14px; margin-left:20px; margin-top:0;">Writing@Heinemann</a> </li> </ul> </li> <li class="link-col"> <ul> <li> Explore Literacy Topics:<br> <a href="https://www.heinemann.com/topics/reading/" style="font-size:14px; margin-left:20px; margin-top:0;">Reading</a><br /> <a href="https://www.heinemann.com/topics/sel/" style="font-size:14px; margin-left:20px; margin-top:0;">Social Emotional Learning</a><br> <a href="https://www.heinemann.com/literacy/whole-group/" style="font-size:14px; margin-left:20px; margin-top:0;">Whole Group Literacy</a><br /> <a href="https://www.heinemann.com/literacy/small-group/" style="font-size:14px; margin-left:20px; margin-top:0;">Small Group Literacy</a><br /> <a href="https://www.heinemann.com/literacy/assessment-intervention/" style="font-size:14px; margin-left:20px; margin-top:0;">Assessment and Intervention</a><br /> <a href="https://www.heinemann.com/topics/writing/" style="font-size:14px; margin-left:20px; margin-top:0;">Writing</a> </li> <li><a href="https://www.heinemann.com/shop/professional%20books" >Shop Professional Books</a><br /> <a href="https://www.heinemann.com/browsebyauthor.aspx" style="font-size:14px; margin-left:20px; margin-top:0;">Browse by Author</a></li> </ul> </li> <li class="link-col"> <ul> <li><a href="https://www.heinemann.com/math/" >Math@Heinemann</a><br /> <a href="https://www.heinemann.com/dothemath/" style="font-size:14px; margin-left:20px; margin-top:0;">Do The Math</a><br /> <a href="https://www.listeningtolearn.com/" style="font-size:14px; margin-left:20px; margin-top:0;">Listening to Learn</a><br /> <a href="https://www.heinemann.com/mathbythebook/" style="font-size:14px; margin-left:20px; margin-top:0;">Math by the Book</a><br /> <a href="https://www.heinemann.com/mathexpressions/" style="font-size:14px; margin-left:20px; margin-top:0;">Math Expressions</a><br /> <a href="https://www.heinemann.com/mathinpractice/" style="font-size:14px; margin-left:20px; margin-top:0;">Math in Practice</a><br /> <a href="https://www.heinemann.com/matific/" style="font-size:14px; margin-left:20px; margin-top:0;">Matific</a><br /> <a href="https://www.heinemann.com/transitiontoalgebra/" style="font-size:14px; margin-left:20px; margin-top:0;">Transition to Algebra</a><br /></li> <li > Explore Math Topics:<br> <a href="https://www.heinemann.com/topics/ibl/" style="font-size:14px; margin-left:20px; margin-top:0;">Inquiry Based Math</a><br /> <a href="https://www.heinemann.com/topics/math/" style="font-size:14px; margin-left:20px; margin-top:0;">K-12 Math</a></li> </ul> </li> </ul> </section> </ul> </section></li> </ul> </div> </li> <li class="top-level"> <a href="https://www.heinemann.com/research/">Research & Results</a> <div class="sub-nav-wrapper"> <ul class="nav-menu"> <li class="col-1"> <section> <ul class="nav-links-wrapper"> <li class="link-col"> <ul> <li> <a href="https://www.heinemann.com/research#fp">Fountas & Pinnell Literacy™ </li> <li><a href="https://www.heinemann.com/research#uos">Units of Study</a></li> <li><a href="https://www.heinemann.com/research#reb">Saxon Phonics and Spelling</a> </li> </ul> </li> <li class="link-col"> <ul> <li><a href="https://www.heinemann.com/research#dtm">Do The Math</a></li> <li><a href="https://www.heinemann.com/research#me">Math Expressions</a> </li> <li><a href="https://www.heinemann.com/research#mat">Matific</a></li> </ul> </li> </ul> </section> </li> <li class="col-2"> <div class="media-wrapper"> </div> </li> </ul> </div> </li> </ul> </div> <ul class="store-links"> <li class="shop-now"><a style="width:70px;" href="https://www.heinemann.com/shop/" style="padding-left:10px; padding-right:10px;">Shop</a></li> <li class="cart"><a href="/cart/" id="header_cartButton"><div class="cart-label">Cart</div><span class="noti-cart-btn"></span></a></li> </ul> </nav>  </div> </header>  <div class="mobile-menu" style="display: none;"> <div class="textcenter"><img src="https://dr76b7foe7jxg.cloudfront.net/heinemann_logo_white_name-only_200x46.png" alt="Heinemann"></div> <ul> <li> <a href="#" class="mobile-subnav-noplus-toggle">Teacher Resources</a><a href="#" class="mobile-subnav-toggle" ></a> <ul class="mobile-subnav"> <li><a href="https://www.heinemann.com/shop/professional%20books" >Shop Our Books</a></li> <li><a href="https://www.heinemann.com/curricularresources/" >Curricular Resources</a></li> <li><a href="https://www.heinemann.com/audiobooks/" >Audiobooks</a></li> <li><a href="https://www.heinemann.com/teachingresources/" >Free Teaching Resources</a></li> <li><a href="https://blog.heinemann.com/" >Heinemann Blog & Podcasts</a></li> <li><a href="https://www.heinemann.com/PD/default.aspx">Professional Learning</a></li> <li><a href="https://www.heinemann.com/pd/events/" >Professional Book Events</a></li> </ul> </li> <li> <a href="#" class="mobile-subnav-noplus-toggle">Explore Heinemann</a><a href="#" class="mobile-subnav-toggle" ></a> <ul class="mobile-subnav"> <li style="padding-left:15px; color:#fff;">Literacy</li> <li><a href="https://www.heinemann.com/comprehensiontoolkit/" >The Comprehension Toolkit</a></li> <li><a href="https://www.heinemann.com/collection/fp.aspx">Fountas & Pinnell Literacy ™</a></li> <li><a href="https://www.heinemann.com/jenniferserravallo/" >Jennifer Serravallo's Resources</a></li> <li><a href="https://www.heinemann.com/saxon-reading-foundations/" >Saxon Reading Foundations</a></li> <li><a href="https://www.heinemann.com/collection/calkins.aspx">Units of Study</a></li> <li><a href="https://www.heinemann.com/writing/" >Writing@Heinemann</a></li> <hr /> <li style="padding-left:15px; color:#fff;">Explore Literacy Topics:</li> <li><li><a href="https://www.heinemann.com/topics/reading/" style="font-size:.9em;">  – Reading</a></li> <li><a href="https://www.heinemann.com/topics/sel/" style="font-size:.9em;">  – Social Emotional Learning</a></li> <li><a href="https://www.heinemann.com/literacy/whole-group/" style="font-size:.9em;">  – Whole Group Literacy</a></li> <li><a href="https://www.heinemann.com/literacy/small-group/" style="font-size:.9em;">  – Small Group Literacy</a></li> <li><a href="https://www.heinemann.com/literacy/assessment-intervention/" style="font-size:.9em;">  – Assessment and Intervention</a></li> <li><a href="https://www.heinemann.com/topics/writing/" style="font-size:.9em;">  – Writing</a></li> <hr /> <li><a href="https://www.heinemann.com/shop/professional%20books" >Professional Books</a></li> <li><a href="https://www.heinemann.com/browsebyauthor.aspx" style="font-size:.9em;" >  – Browse by Author</a></li> <hr /> <li><a href="https://www.heinemann.com/math/" >Math@Heinemann</a></li> <li><a href="https://www.heinemann.com/dothemath/" style="font-size:.9em;">  – Do The Math</a></li> <li><a href="https://www.listeningtolearn.com/" style="font-size:.9em;">  – Listening to Learn</a></li> <li><a href="https://www.heinemann.com/mathbythebook/" style="font-size:.9em;">  – Math by the Book</a></li> <li><a href="https://www.heinemann.com/mathexpressions/" style="font-size:.9em;">  – Math Expressions</a></li> <li><a href="https://www.heinemann.com/mathinpractice/" style="font-size:.9em;">  – Math in Practice</a></li> <li><a href="https://www.heinemann.com/matific/" style="font-size:.9em;">  – Matific</a></li> <li><a href="https://www.heinemann.com/transitiontoalgebra/" style="font-size:.9em;">  – Transition to Algebra</a></li> <hr /> <li style="padding-left:15px; color:#fff;">Explore Math Topics:</li> <li><a href="https://www.heinemann.com/topics/ibl/" style="font-size:.9em;">  – Inquiry Based Math</a></li> <li><a href="https://www.heinemann.com/topics/math/" style="font-size:.9em;">  – K-12 Math</a></li> </li> </ul> </li> <li> <a href="#" class="mobile-subnav-noplus-toggle">Research & Results</a><a href="#" class="mobile-subnav-toggle" ></a> <ul class="mobile-subnav"> <li><a href="https://www.heinemann.com/research#fp">Fountas & Pinnell Literacy™</a></li> <li><a href="https://www.heinemann.com/research#reb">Saxon Phonics and Spelling</a> </li> <li><a href="https://www.heinemann.com/research#uos">Units of Study</a> </li> <li><a href="https://www.heinemann.com/research#dtm">Do The Math</a></li> <li><a href="https://www.heinemann.com/research#me">Math Expressions</a> </li> <li><a href="https://www.heinemann.com/research#mat">Matific</a> </li> </ul> </li> </ul> <div class="account-wrapper"> <ul> <li><a href="https://www.heinemann.com/shop/" >Shop</a></li> <li> <a id="header_lnkMobileMyAccount" href="https://www.heinemann.com/account/register.aspx">Create Account</a><a id="header_lnkMobileSignIn" href="https://www.heinemann.com/account/default.aspx">Log In</a> </li> <li><a id="header_lnkSignIn" href="https://www.heinemann.com/distributors.aspx">Find My Sales Rep</a></li> </ul> </div> </div> <div class="mobile-search"> <form onsubmit="return submitQuery('query-input-mobile')" role="search"> <input name="q" size="17" id="query-input-mobile" onfocus="inputFocus();" class="mobile-search-input" onblur="inputBlur();" autocomplete="off" aria-label="Sitewide Search" /> </form>  </div>  <div id="main-content" class="anchor" tabindex="-1"></div> <main tabindex="-1">  <div id="blueconic-hdr"></div> <div class="main_content bottommargin"> <h1 class="no-hero">Customer Service</h1> <p>Heinemann Publishing: P.O. Box 528 Portsmouth, NH 03801<br /> <strong>Email:</strong> <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script> | <strong>Fax:</strong> 603-547-9917 | <strong>Phone:</strong> 800-225-5800 (U.S. Only) / +1 603-431-7894 </p> <a href="https://www.heinemann.com/distributors.aspx" class="btn">Find Your Rep</a> <div class="clearit"></div> <h2 style="margin-bottom: 0;">Technical Support</h2> <p style="margin-bottom: 0;">For technical help with platforms and products, please fill out our technical support form.</p> <a href="https://www.heinemann.com/support.aspx" class="btn">Technical Support Form</a> <a href="https://support.hmhco.com/s/article/Heinemann-Programs-by-Platformx" class="btn">Getting Started Resources</a> <a href="https://status.heinemann.com" class="btn">Platform Status Updates</a> <h2 class="slider" aria-expanded="false" id="accordianPay" aria-controls="sectPay" tabindex="0" role="link"><span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Payments, Shipping and Tax</h2> <div class="internal" id="sectPay" aria-labelledby="accordianPay" aria-hidden="true" tabindex="-1"> <h3>Payment Options</h3> <p>To place orders using a purchase order or for tax exempt orders for print materials, contact Customer Service: <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script>. You will be asked to provide a copy of your tax exemption certificate. Online products delivered electronically and Professional Learning tuition, services, and fees are Tax Exempt. Online products delivered electronically are Tax Exempt. </p> <h3>Shipping Options</h3> <p>Your order can be shipped via Standard Ground, Second-Day, or Overnight service. Alaska and Hawaii customers, please allow an additional business day for delivery. Orders for in stock merchandise generally ship within four business days of the order date. Backorders are accepted and will ship when the item becomes available. </p> <h3>Sales Tax & Shipping Rates </h3> <p>All purchases made on our website are considered personal purchases and are deemed taxable in states where we collect sales tax. Contact Customer Service to place institutional orders eligible for tax exempt status. <br /><strong>Email : <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script> | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894. </strong> </p> <p>We currently collect sales tax for orders shipping to the states listed below.</p> <p>Alabama, Arizona, Colorado, Hawaii, Idaho, Illinois, Louisiana, Massachusetts, Mississippi, Montana, Tennessee, Utah, and Virginia residents add appropriate state sales tax on subtotal.</p> <p>Arkansas, California, Connecticut, District of Columbia, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Vermont, Washington, West Virginia, Wisconsin, and Wyoming residents add sales tax on subtotal plus shipping charges.</p> <p>Shipping charges for ground shipping within the US are calculated as a percentage of order value, when shipped to a single location:<br /> Up to $4,999   —   11.5% or $9.00 minimum<br /> $5,000 to $14,999   —   10.5% of order value<br /> $15,000 to $59,999   —   9.8% of order value<br /> $60,000 to $99,999   —   9.2% of order value<br /> $100,000 to $200,000   —   8.5% of order value<br /> Over $200,000   —   8% of order value</p> <p>Charges are per shipment and will be added to your invoice. Some states require that tax be calculated on merchandise plus shipping.</p> <p>Contact customer service for priority rates or international destinations. Before completing your order you can calculate the shipping and tax rates. Refer to the shipping and tax section at the bottom of your shopping cart page.</p> <p>Please provide a street address when ordering, or select Priority Mail if only a P.O. Box is available. Books should be received within 8-10 business days from the receipt of your order. If you must have a book sent by express, please call with instructions.</p> </div> <h2 class="slider" aria-expanded="false" id="accordianreturns" aria-controls="sectreturns" tabindex="0" role="link"><span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Returns and Product Problems</h2> <div class="internal" id="sectreturns" aria-labelledby="accordianreturns" aria-hidden="true" tabindex="-1"> <h3>Returns</h3> <p>Returns must be accompanied by invoice and will be accepted only within the first 6 months of purchase. All returned products must be in print, unused, and in saleable condition. Please send your prepaid returns to:</p> <p>Heinemann Distribution Center c/o Houghton Mifflin Harcourt | 465 South Lincoln Drive | Troy, MO 63379 <p>Claims regarding shortages, or damaged or defective materials must be made within 30 days of receipt. Non receipt of an order must be reported within 30 days of the invoice date. For more information, contact Customer Service. <br /><strong>Email : <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script> | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894. </strong> <p>Accepted returns will be credited to your account. Requests for refunds must be made in writing and will be granted only if no account balance is due.</p> <h3>Defective or damaged books</h3> <p>Contact our customer service department within 14 days of receipt at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 9:00am and 6:00pm EST. They will see that a new book is shipped out and make any arrangements for return of the damaged book.</p> <h3>Cancelling an Order</h3> <p>If you'd like to cancel an online order you've recently placed, you may contact Customer Service. <br /><strong>Email : <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script> | Fax: 603-547-9917 | Tel: 800-225-5800 (U.S. Only) / +1-603-431-7894. </strong> <p> As online orders are often processed the day they are placed, we may be unable to cancel your order. Your customer service representative will be able to advise you of any available options.</p> <h3>Missing Books</h3> <p>If books are missing, contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 9:00am and 6:00pm EST. They will research your order and make corrections as necessary. Any discrepancies on out-bound shipments must be reported 14 days from date of invoice.</p> </div> <h2 class="slider" aria-expanded="false" id="accordianauthors" aria-controls="sectauthors" tabindex="0" role="link"><span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Author Information</h2> <div class="internal" id="sectauthors" aria-labelledby="accordianauthors" aria-hidden="true" tabindex="-1"> <h3>Contacting Authors</h3> <p>Our authors can be contacted through our mail referral service. Please address your letter to the author, c/o Heinemann, 145 Maplewood Avenue, Suite 300, Portsmouth, NH 03801. You may also ask us to forward your email to an author, though we do not have email addresses for all of our authors and may need to print your email and send it through standard mail.</p> <h3>Author Site</h3> <p><a href="http://authors.heinemann.com" target="_blank">Heinemann's Author site</a> is intended to be an all-around tool to help us serve you better and to give you access to the information you need in a timely way. Using the site you can:</p> <ul> <li>Let Heinemann Sales know where you're speaking so we can work with you to get your books or book flyers there</li> <li>Check the sales of your books</li> <li>Communicate with the various Heinemann departments</li> </ul> <h3>Proposal Submission Guidelines</h3> <p>If you have a proposal you'd like to submit for publication consideration, please review our <a href="/shared/authorInfo/submission_guidelines_2r.pdf">guidelines for submitting materials</a>. Also, please review our website to see if your work is appropriate for our list. We do not publish children's books, elementary textbooks, or novels.</p> </div> <h2 class="slider" aria-expanded="false" id="accordianorders" aria-controls="sectorders" tabindex="0" role="link"><span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Orders & Ordering</h2> <div class="internal" id="sectorders" aria-labelledby="accordianorders" aria-hidden="true" tabindex="-1"> <h3>Accessing Online Companion Resources</h3> <p>To access the online resources for curricular materials other than Fountas and Pinnell, log in or create an account using the <a href="http://www.heinemann.com/extracreditclub/register.aspx">Create Account</a> or <a href="http://www.heinemann.com/extracreditclub/default.aspx">Log In</a> buttons in the upper right of this web site. If you have not registered the book yet, enter the keycode under "Click here to register an Online Resource, Video, or eBook". Some keycodes also require that you enter a word from a specific page in the book. Once registered, you can access the materials at any time in the future by logging in again and clicking "View my registered Online Resources".</p> <p>To access the Fountas and Pinnell Online Resources, please visit <a href="//Fp.pub/resources" target="_blank">Fp.pub/resources</a>.</p> <h3>Confirmation Email Issues</h3> <p>If you place and order online, but did not receive a confirmation email, please contact our customer service department at <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script> or 800-225-5800 (U.S. Only) / +1-603-431-7894 between the hours of 9:00am and 6:00pm EST. Please include your billing name, address, and the approximate date and time of your order. It is likely that we received your order, but, because of a typographical error in your email address or other mail server errors, the confirmation never reached you. </p> <h3>Error Message During Online Ordering</h3> <p>If you receive an error message, please copy the error message and send it to <script type="text/javascript">hidemail('heinemann.com', 'webmaster');</script>. It would be helpful if you included the type of computer you were using (MAC or PC), the browser and version number (e.g. Internet Explorer version 5.0), what page you were on in the site, and at what point the error occurred (e.g. when you clicked the checkout button). We will work quickly to fix the problem. In the meantime, if you would still like to place your prepaid order, please contact our customer service department at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 9:00am and 6:00pm EST. </p> <h3>Changing the billing/shipping address of an online order</h3> <p>Most in stock orders ship within a business day of being placed. Many ship the day the order was placed. If the order was just placed, our customer service department may be able to change the address information of your order. Please contact them at 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 9:00am and 6:00pm EST.</p> <h3>Pre-Orders</h3> <p>Any not-yet-published title on our website may be preordered. The book description page of the website will provide a title's status and expected availability date. Your order will ship as soon as the book is available.</p> <h3>Online Order Tax</h3> <p>We must collect sales tax for the sale of tangible goods over the Internet. We currently collect sales tax for orders shipping to the states listed below.</p> <p>Arizona, Colorado and Massachusetts residents add appropriate state sales tax on subtotal.</p> <p>California, Connecticut, Florida, Georgia, Kansas, Kentucky, Maine, Maryland, Michigan, Missouri, North Carolina, Nebraska, New Jersey, New Mexico, New York, Pennsylvania, South Carolina, South Dakota, Texas, Vermont, Washington and Wisconsin residents add sales tax on subtotal plus shipping charges.</p> <h3>Purchase Orders</h3> <p>Online ordering is not currently set up to accept purchase orders. All online book orders must be prepaid and can not be made with a purchase order. Special offers and discounts are applicable for prepaid online orders only. If you are using the website for pricing information to fax or mail a purchase order, web prices are applicable except when special offers are in effect. Standard school discounts are applied against list prices where eligible.</p> <p>Purchase orders may be mailed, faxed to 603-547-9917, or emailed to <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script>. Our mailing address is: Heinemann | P.O. Box 528 | Portsmouth, NH 03801. Call toll-free 800-225-5800 (U.S. Only) +1-603-431-7894 between the hours of 9:00am and 6:00pm EST for inquiries. Online special offers and discounts are applicable for prepaid online orders only. Standard school discounts will be applied against list prices. Exclusions apply to special offers and bundles. </p> <h3>Canadian Distributor</h3> <p>Residents throughout Canada may order most books on this site from:</p> <p>Pearson Education Canada | 195 Harry Walker Parkway | Newmarket, ON L3Y 7B4<br /> Phone: 800.567.3800 | Fax: 800.563.9196 | Website: <a href="http://www.pearsoncanadaschool.com" target="_blank">www.pearsoncanadaschool.com</a><br /> Email: <script type="text/javascript">hidemail('pearsoned.com', 'school_inquiries');</script> <br /> Prices and discounts are not applicable outside the United States. </p> <h3>Australian Distributor</h3> <p>Residents throughout most of Australia may order most books on this site from:</p> <p>Pearson Australia | Schools Division | 707 Collins Street, Melbourne, Vic, 3008 <br /> Phone: 800.656.685 | Fax: 800.642.270 | Website: <a href="http://www.pearson.com.au" target="_blank">www.pearson.com.au</a><br /> Email: <script type="text/javascript">hidemail('pearson.com.au', 'schools');</script><br /> Prices and discounts are not applicable outside the United States. </p> <h3>International Shipping</h3> <p>To ship an order internationally, you can order directly from Heinemann.</p> <p>Heinemann | P. O. Box 528 | Portsmouth, NH 03801<br /> Phone: 603.431.7894 | Fax: 603-547-9917 | Email: <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script><br /> Prices and discounts are not applicable outside the United States. </p> <h3>College Desk/Exam Copies</h3> <p>Professors who would like to examine a book for possible adoption in a college course should visit <a href="http://college.heinemann.com">college.heinemann.com</a>.</p> <p><strong>Exam Copies and Desk Copies</strong><br /> Exam copies are books being considered for adoption as a required student text in an applicable college course. Desk copies are for a professor who has adopted the book for their course and has not previously received an exam or desk copy of the adopted text.Exam copies do not need to be returned even if you choose not to adopt the book. </p> <p><strong>Packing Slips and Invoices</strong><br /> You will receive a packing slip with your order. This allows you to check your slip against what you've received. Packing slips will also indicate if a book is unavailable and provide the date of expected shipment when applicable. Invoices are mailed under separate cover and will show an amount due on the bottom right hand side. If you receive an invoice for an exam/desk copy with an amount to be paid, please contact the college department.</p> <h3>Review Copies</h3> <p>If you are a reviewer for a publication and are interested in reviewing a Heinemann title, please mail or fax your request, preferably on your organization's letterhead to: </p> <p>Review Requests, Heinemann | 145 Maplewood Avenue, Suite 300 | Portsmouth, NH 03801<br /> Fax: 603.431.7840</p> <p>You may also email your request to <script type="text/javascript">hidemail('heinemann.com', 'reviewrequests');</script>. Please include your name, the organization's name, address, the type of organization, and the organization's URL, if applicable. If possible, please send copies of the issue in which the review is published to the address above. </p> </div> <a name="orders" class="anchor"></a>  <hr class="stripe" />  <a name="contact" class="anchor"></a> <h1>Contacting Heinemann</h1> <h2 style="margin-bottom: 0;">Technical Support</h2> <p style="margin-bottom: 0;">For technical help with platforms and products please <a href="https://www.heinemann.com/support.aspx" >fill out our Technical Support Form</a>.</p> <h2 class="slider" aria-expanded="false" id="accordian1" aria-controls="sect1" tabindex="0" role="link"><span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Correspondence</h2> <div class="internal" id="sect1" aria-labelledby="accordian1" aria-hidden="true" tabindex="-1"> <p class="nomrg">Please send all orders and correspondence to:</p> <div itemscope itemtype="http://schema.org/Organization"> <p><strong><span itemprop="name">Heinemann Publishing</span></strong><br /> <span itemprop="streetAddress">P. O. Box 528</span><br /> <span itemprop="addressLocality">Portsmouth</span>, <span itemprop="addressRegion">NH</span> <span itemprop="postalCode">03801</span> </p> <p>Email: <script type="text/javascript">hidemail('heinemann.com', 'custserv');</script><br /> Fax: 603-547-9917 (U.S. Only)<br /> Phone: <span itemprop="telephone"><a href="tel:+18002255800" style="color:black;">800-225-5800</a></span> (U.S. Only) / <a href="tel:+16034317894" style="color:black;">+1.603-431-7894</a> </p> <script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "Organization", "url" : "http://www.heinemann.com", "contactPoint" : [ { "@type" : "ContactPoint", "telephone" : "+1-800-225-5800", "contactType" : "customer service" } ] } </script> </div> <p>For assistance on wholesale, bookstore, catalog, and foreign accounts, please call 603-431-7894.</p> <h3>Employment Opportunities</h3> <p>To find available jobs at Heinemann, please visit the HMH Careers page at <a href="https://careers.hmhco.com/">https://careers.hmhco.com/</a></p> <h3>Professional Learning</h3> <p>For contact information, please visit the <a href="https://www.heinemann.com/pd/contactus.aspx">Professional Learning contact page</a>.</p> <h3>International Customers</h3> <p>please visit <a href="https://www.heinemann.com/distributors.aspx">https://www.heinemann.com/distributors.aspx</a> to locate your local representative.</p> <h3>Media Inquiries</h3> <p>For media inquiries about Heinemann or its authors, or to request a review copy, please contact <script type="text/javascript">hidemail('heinemann.com', 'publicity');</script>. </p> <h3>Permissions Information & Requests</h3> <p>All requests to copy or reprint from Heinemann, <em>first</em>hand, or Boynton/Cook publications must be submitted in writing to the Heinemann Permissions Department. For information and guidelines about requesting permissions, please visit the <a href="permissionsRequest.aspx">Permissions Information & Requests</a> page.</p> <p>PLEASE NOTE: We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission.</p> <h3>Foreign and Translation Rights</h3> <p>Publishers inquiring about translation rights to Heinemann publications may submit correspondence in writing by fax, email, or postal service to the Foreign Rights Department. Requests should include the author's name, book title, copyright year, and foreign language of interest.</p> <p> <strong>Foreign Rights Department</strong> <br />Heinemann | 145 Maplewood Avenue, Suite 300 | Portsmouth, NH 03801<br /> Fax: 603.431.7840 | Email: <script type="text/javascript">hidemail('heinemann.com', 'foreignrights');</script> </p> <p><strong>PLEASE NOTE:</strong><br /> We are not affiliated with Heinemann Publishers Ltd, located in the United Kingdom. Please refer to the address of the publisher on the copyright page of the book to determine who to apply to for permission. </p> <h3>Bids & Contracts</h3> <p><strong>Lori Lampert, Manager Sales Operations & Contracts</strong> <br />Heinemann | 145 Maplewood Avenue, Suite 300 | Portsmouth, NH 03801<br /> Phone: 603.431.7894, ext., 1115 | Email: <script type="text/javascript">hidemail('heinemann.com', 'lori.lampert');</script> </p> <p><strong>Judy Nadeau, Bids & Contracts Specialst NYC FAMIS</strong> <br />Heinemann | 145 Maplewood Avenue, Suite 300 | Portsmouth, NH 03801<br /> Phone: 603.431.7894, ext., 1227 | Email: <script type="text/javascript">hidemail('heinemann.com', 'judy.nadeau');</script> </p> <h3 class="slider" aria-expanded="false" id="accordiansolesource" aria-controls="sectsolesource" tabindex="0" role="link"> <span class="rspv-up-arrow" role="img" aria-label="collapsed icon"></span>Sole Source Letters </h3> <div class="internal" id="sectsolesource" aria-labelledby="accordiansolesource" aria-hidden="true" tabindex="-1"> <ul class="nobullet"> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_Bundles.pdf" target="_blank">Bundles</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_CR.pdf" target="_blank">Curricular Resources</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_BAS_FP.pdf" target="_blank">Fountas & Pinnell Resources</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_FPC.pdf" target="_blank">Fountas & Pinnell Classroom</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_FPC_GR.pdf" target="_blank">Fountas & Pinnell Classroom GR Text Sets and 6-packs</a> </li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_FPC_SR.pdf" target="_blank">Fountas & Pinnell Classroom SR 6-packs</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_FPC_BC.pdf" target="_blank">Fountas & Pinnell Classroom BC Text Sets</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_FPC_IRA.pdf" target="_blank">Fountas & Pinnell Classroom IRA Text Sets</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_GK_Orange.pdf" target="_blank">LLI Grade K, Orange</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_G1_Green.pdf" target="_blank">LLI Grade 1, Green</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_G2_Blue.pdf" target="_blank">LLI Grade 2, Blue</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_G3_Red.pdf" target="_blank">LLI Grade 3, Red</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_G4_Gold.pdf" target="_blank">LLI Grade 4, Gold</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LLI_G5_Purple.pdf" target="_blank">LLI Grade 5, Purple</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_LucyCalkins.pdf" target="_blank">Lucy Calkins Products</a></li> <li><a href="https://d17j94wz7065tl.cloudfront.net/solesource/SoleSource_Math.pdf" target="_blank">Math Products</a></li> </ul> </div> </div>  </div>  <style>footer.footer .social-icons li a {background:none; border-radius:0;height:unset; width:unset; padding-top:0;} footer.footer .social-icons li {margin-right: 18px;} </style>  <div class="clearit"></div> </main> <footer class="footer"> <div class="wrapper"> <div class="left"> <nav> <ul class="footer-nav"> <li><a href="https://www.heinemann.com/help.aspx">Customer Service</a></li> <li><a href="https://www.heinemann.com/catalogs/">Catalogs</a></li> <li><a href="https://www.heinemann.com/aboutUs.aspx" >About Us</a></li>  <li><a href="https://www.heinemann.com/college/">College Exam/Desk</a></li> <li><a href="https://www.heinemann.com/shared/authorinfo/SUBMISSIONS_GUIDELINES_2r_REV.pdf" target="_blank">Submit a Proposal (PDF)  <img src="/shared/index_files/new-window-wht.png" alt="Document opens in a new window." /></a></li> </ul> </nav> </div> <div class="right">  <div class="clearit"></div> <nav> <ul class="social-icons screen-800-no-float-center"> <li> <a href="https://www.instagram.com/heinemannpub/" target="_blank" > <img src="https://dr76b7foe7jxg.cloudfront.net/icon_social_insta.png" alt="Instagram"> </a></li> <li> <a href="https://www.linkedin.com/company/heinemann-publishing" target="_blank" > <img src="https://dr76b7foe7jxg.cloudfront.net/icon_social_linked_in.png" alt="Linkedin"> </a></li> <li> <a href="https://www.facebook.com/HeinemannPublishing" target="_blank" > <img src="https://dr76b7foe7jxg.cloudfront.net/icon_social_fb.png" alt="Facebook"> </a></li> <li> <a href="https://www.youtube.com/heinemannpublishing" target="_blank" > <img src="https://dr76b7foe7jxg.cloudfront.net/icon_social_youtube.png" alt="YouTube"> </a></li> <li> <a href="https://blog.heinemann.com/" target="_blank" > <img src="https://dr76b7foe7jxg.cloudfront.net/icon_social_blog.png" alt="Heinemann Blog"> </a></li> </ul> </nav> </div> </div> <div class="subfooter"> <div class="wrapper"> <div class="textcenter">  <br> <div id="copyright">© <script type="text/javascript"> var theDate = new Date() document.write(theDate.getFullYear()) </script> Heinemann.  <span>A division of HMH Education Company.</span> </div> <br /> <div id="terms"> <ul class="small-text"> <li><a href="http://www.heinemann.com/permissionsrequest.aspx" aria-label="Permissions Request (link opens in a new window)">Permissions Request</a></li> <li><a href="http://www.heinemann.com/disabilityrequest.aspx" aria-label="Disability Request (link opens in a new window)">Disability Request</a></li> <br> <li><a href="http://hein.pub/website-terms" aria-label="Website Terms of Use (link opens in a new window)">Website Terms of Use</a></li> <li><a href="http://hein.pub/privacy" aria-label="Privacy Policies (link opens in a new window)">Privacy Policies</a></li>  </ul> <br><br>   <script type="text/javascript"> // create the back to top button $('body').append('<a href="#" class="back-to-top">Back to Top</a>'); var amountScrolled = 300; $(window).scroll(function () { if ($(window).scrollTop() > amountScrolled) { $('a.back-to-top').fadeIn('slow'); } else { $('a.back-to-top').fadeOut('slow'); } }); $('a.back-to-top, a.simple-back-to-top').click(function () { $('body,html').animate({ scrollTop: 0 }, 'fast'); return false; }); </script>  </div> </div> <div class="clearit"></div> </div> </div> </footer>  <script src="https://www.heinemann.com/slick/slick.js"></script> <script src="https://www.heinemann.com/includes/lib/jquery.form-validator.min.js"></script> <script> var $messages = $('errorMessageWrapper'); $.validate({ validateOnBlur: false, errorMessagePosition: 'top', scrollToTopOnError: false }); </script> <script type="text/javascript" src="https://www.heinemann.com/includes/lib/common-02042021.js"></script>  <script charset="ISO-8859-1" src="//fast.wistia.com/assets/external/popover-v1.js"></script> <script src="//fast.wistia.com/static/embed_shepherd-v1.js"></script> <script> wistiaEmbeds.onFind(function (video) { video.videoFoam(true); }); </script>  <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=1&cb=450911935" async></script></body> </html>

CINXE.COM

Customer Service