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<!DOCTYPE html> <html class="no-js" xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US" prefix="og: http://ogp.me/ns#"> <head> <meta charset="utf-8" /> <link rel="canonical" href="https://www.apple.com/retail/geniusbar/" /> <link rel="alternate" href="https://www.apple.com/ae/retail/geniusbar/" hreflang="en-AE" /><link rel="alternate" href="https://www.apple.com/at/retail/geniusbar/" hreflang="de-AT" /><link rel="alternate" href="https://www.apple.com/au/retail/geniusbar/" hreflang="en-AU" /><link rel="alternate" href="https://www.apple.com/befr/retail/geniusbar/" hreflang="fr-BE" /><link rel="alternate" href="https://www.apple.com/benl/retail/geniusbar/" hreflang="nl-BE" /><link rel="alternate" href="https://www.apple.com/br/retail/geniusbar/" hreflang="pt-BR" /><link rel="alternate" href="https://www.apple.com/ca/fr/retail/geniusbar/" hreflang="fr-CA" /><link rel="alternate" href="https://www.apple.com/ca/retail/geniusbar/" hreflang="en-CA" /><link rel="alternate" href="https://www.apple.com/chde/retail/geniusbar/" hreflang="de-CH" /><link rel="alternate" href="https://www.apple.com/chfr/retail/geniusbar/" hreflang="fr-CH" /><link rel="alternate" href="https://www.apple.com/de/retail/geniusbar/" hreflang="de-DE" /><link rel="alternate" href="https://www.apple.com/es/retail/geniusbar/" hreflang="es-ES" /><link rel="alternate" href="https://www.apple.com/fr/retail/geniusbar/" hreflang="fr-FR" /><link rel="alternate" href="https://www.apple.com/hk/en/retail/geniusbar/" hreflang="en-HK" /><link rel="alternate" href="https://www.apple.com/hk/retail/geniusbar/" hreflang="zh-HK" /><link rel="alternate" href="https://www.apple.com/in/retail/geniusbar/" hreflang="en-IN" /><link rel="alternate" href="https://www.apple.com/it/retail/geniusbar/" hreflang="it-IT" /><link rel="alternate" href="https://www.apple.com/jp/retail/geniusbar/" hreflang="ja-JP" /><link rel="alternate" href="https://www.apple.com/kr/retail/geniusbar/" hreflang="ko-KR" /><link rel="alternate" href="https://www.apple.com/mo/retail/geniusbar/" hreflang="zh-MO" /><link rel="alternate" href="https://www.apple.com/mx/retail/geniusbar/" hreflang="es-MX" /><link rel="alternate" href="https://www.apple.com/my/retail/geniusbar/" hreflang="en-MY" /><link rel="alternate" href="https://www.apple.com/nl/retail/geniusbar/" hreflang="nl-NL" /><link rel="alternate" href="https://www.apple.com/retail/geniusbar/" hreflang="en-US" /><link rel="alternate" href="https://www.apple.com/se/retail/geniusbar/" hreflang="sv-SE" /><link rel="alternate" href="https://www.apple.com/sg/retail/geniusbar/" hreflang="en-SG" /><link rel="alternate" href="https://www.apple.com/th/retail/geniusbar/" hreflang="th-TH" /><link rel="alternate" href="https://www.apple.com/tr/retail/geniusbar/" hreflang="tr-TR" /><link rel="alternate" href="https://www.apple.com/tw/retail/geniusbar/" hreflang="zh-TW" /><link rel="alternate" href="https://www.apple.com/uk/retail/geniusbar/" hreflang="en-GB" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <link rel="stylesheet" type="text/css" href="/api-www/global-elements/global-header/v1/assets/globalheader.css" /> <link rel="stylesheet" type="text/css" href="/ac/globalfooter/8/en_US/styles/ac-globalfooter.built.css" /> <link rel="stylesheet" type="text/css" href="/ac/localnav/3.0/styles/ac-localnav.built.css" /> <title>Genius Bar Reservation and Apple Support Options - Apple</title> <meta property="analytics-track" content="Retail Store - Genius Bar" /> <meta property="analytics-s-channel" content="retailstore" /> <meta property="analytics-s-bucket-0" content="applestoreww" /> <meta property="analytics-s-bucket-1" content="applestoreww" /> <meta property="analytics-s-bucket-2" content="applestoreww" /> <meta name="Description" content="Make a Genius Bar reservation or get help now with Apple Support. 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data-analytics-title="open - bag" class="globalnav-bag-badge"><span class="globalnav-bag-badge-separator"></span><span class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span></div><div id="globalnav-submenu-bag" aria-labelledby="globalnav-menubutton-link-bag" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg width="18" height="18" viewBox="0 0 18 18"><polyline id="globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12" 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class="ribbon-covid-19-section-content"> <style> /* large */ .section-covid-19-ribbon.home .ribbon-covid-19 { background-color: #f5f5f7; } .shop-ribbon-copy.variant.home { height: 20px; padding-top: 12px; padding-right: 0px; padding-bottom: 12px; padding-left: 0px; text-align: center; color: #1D1D1F; display: inline-block; font-size: 14px; font-style: normal; font-weight: 400; letter-spacing: -0.374px; line-height: 20.5883px; } .shop-ribbon-copy.variant.home a { color: #06c; text-decoration-color: rgb(0, 102, 204); } /* medium */ @media screen and (max-width: 1068px) and (min-width: 735px) { .shop-ribbon-copy.variant.home { width: 495px; max-width: 495px; height: 40px; padding-right: 20px; padding-left: 20px; } } /* small */ @media only screen and (max-width: 734px) { .shop-ribbon-copy.variant.home { width: 82.5%; max-width: 350px; height: initial; padding-top: 10px; padding-bottom: 10px; } } </style> <span class="shop-ribbon-copy variant home">We look forward to welcoming you to our stores. Whether you <a href="/retail/" target="_self" data-analytics-title="shop retail - control">shop in a store</a> or <a href="/us/shop/goto/shop" target="_self" data-analytics-title="shop online - control"> shop online</a>, our Specialists can help you buy the products you love.</span> </div> </div> </section> <section class="section section-hero section-nopadtop"> <div class="section-content"> <div class="row"> <div class="column large-12"> <h1 class="typography-hero-headline">For getting the right support, here’s a genius idea.</h1> <p class="inset">In addition to the Genius Bar for hardware repairs, you have more immediate support options. Get your questions answered by an expert via phone, chat, email, or even Twitter. From setting up your device to recovering your Apple Account to replacing the screen, Apple Support has you covered.</p> </div> </div> </div> </section> <section class="section section-deployment section-nopadtop"> <div class="section-content"> <div class="row"> <div class="column large-12"> <figure class="image-retail-retail-geniusbar-it-deployment"></figure> </div> </div> </div> </section> <section class="section section-nopadtop subsection-deployment"> <div class="section-content"> <div class="row"> <div class="column large-12"> <h2 class="typography-section-headline">Get help with Apple services or software.</h2> <p>Speak to an Apple expert now. Whether by phone, chat, or email, we’re ready to help you with all of your Apple product questions and issues.</p> </div> </div> </div> </section> <section class="section section-software section-cta section-nopadtop"> <div class="section-content"> <div class="row service-info-row"> <div class="column large-4 medium-4 small-12"> <div class="service-info service-chat"> <figure class="image-retail-geniusbar-icon-chat"></figure> <h3 class="typography-label">Chat</h3> <p class="typography-subbody">Get real-time assistance from an Apple expert right on your computer or mobile device.</p> </div> </div> <div class="column large-4 medium-4 small-12"> <div class="service-info service-call"> <figure class="image-retail-geniusbar-icon-call"></figure> <h3 class="typography-label">Call</h3> <p class="typography-subbody">You can call us immediately or at your convenience, or you can schedule a time for us to call you.</p> </div> </div> <div class="column large-4 medium-4 small-12"> <div class="service-info service-email"> <figure class="image-retail-geniusbar-icon-email"></figure> <h3 class="typography-label">Email</h3> <p class="typography-subbody">For more straightforward questions — about an issue with iTunes, for instance — send us an email and we’ll quickly reply with a solution.</p> </div> </div> </div> <div class="row padtop"> <div class="column large-12"> <a href="https://getsupport.apple.com/?caller=arssw" class="button">Get software help</a> <p class="typography-subbody">Follow Apple Support on Twitter. Tweet your questions to <a href="https://twitter.com/applesupport">@AppleSupport</a>.</p> </div> </div> </div> </section> <section class="section section-service section-nopadtop"> <div class="section-content"> <div class="row"> <div class="column large-12 "> <figure class="image-retail-geniusbar-service-repair-raza"></figure> </div> </div> </div> </section> <section class="section section-nopadtop subsection-service"> <div class="section-content"> <div class="row"> <div class="column large-12"> <h2 class="typography-section-headline">Get hands-on hardware support.</h2> <p>Whether you make a Genius Bar reservation, visit an Apple Authorized Service Provider, or mail your device to us, you’ll get the expert help you need.</p> </div> </div> </div> </section> <section class="section section-hardware section-cta section-nopad"> <div class="section-content"> <div class="row service-info-row"> <div class="column large-4 medium-4 small-12"> <div class="service-info service-genius"> <figure class="image-retail-geniusbar-icon-genius"></figure> <h3 class="typography-label">Genius Bar</h3> <p class="typography-subbody">Make a Genius Bar reservation at your favorite Apple Store and get help from an Apple expert.</p> </div> </div> <div class="column large-4 medium-4 small-12"> <div class="service-info service-authorized"> <figure class="image-retail-geniusbar-icon-service"></figure> <h3 class="typography-label">Apple Authorized Service Provider</h3> <p class="typography-subbody">There are many service providers that Apple trusts with support. 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