Soporte al comprador de PayPro Global | Búsqueda de pedidos y ayuda

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aria-expanded="false"> <div class="label-wrapper"> <a href="/es/precios/" target="" rel="" class="label"> Precios </a> </div> </li> </ul> <div class="language-select-wrapper"> </div> <div class="header-buttons"> <a href="https://cc.payproglobal.com/Account/Login" target="_blank" class="button base-button-label-m"> Iniciar Sesión </a> <a href="https://connect.payproglobal.com/es/sign-up/" target="_blank" class="button base-button-primary-small"> Registrarse </a> </div> </nav> <button aria-label="Alternar menú de navegación" class="menu-toggle" aria-controls="header-nav-menu" aria-expanded="false"> <svg class="hamburger" viewbox="0 0 100 100" width="30" height="30"> <rect class="line top" width="70" height="8" x="15" y="25" rx="5"></rect> <rect class="line middle" width="70" height="8" x="15" y="45" rx="5"></rect> <rect class="line bottom" width="70" height="8" x="15" y="65" rx="5"></rect> </svg> </button> </div> </div> </header><main id="main" class="paypro-main"> <section class="paypro-shopper-support-form-section"> <div class="container"> <div class="content"> <div class="top-block"> <h1 class="title"> ¿Cómo podemos ayudarte? </h1> <div class="mosaic"> <img loading="lazy" width="440" height="390" src="https://payproglobal.com/wp-content/themes/paypro/assets/svg/mosaic-set-3.svg" alt="Imagen de mosaico" /> </div> </div> <div class="tabs" id="tabs"> <div class="tab-labels"> <button class="tab-label active" data-tab="1"> <h2> Búsqueda de Pedidos </h2> </button> <button class="tab-label" data-tab="2"> <h2> Accede a tu portal de cliente </h2> </button> <button class="tab-label" data-tab="3"> <h2> Envía un ticket </h2> </button> </div> <div class="tab-content">  <div class="inner-content active" data-tab="1"> <form class="form" id="charge-lookup-form" action=""> <div class="form-description"> <p>Ya sea que desee solicitar un reembolso o verificar el estado de su pedido en tiempo real, primero necesitamos identificar su transacción.</p> </div> <div class="form-detail"> <p><strong>Por favor, proporciónenos la información necesaria para localizar su pago.</strong></p> </div> <div class="form-inputs"> <div class="input-group required"> <label for="email">Dirección de correo electrónico</label> <input type="text" name="email" id="email" placeholder="john.doe@example.com" /> <span class="error">Introduce una dirección de correo electrónico válida</span> </div> <div class="input-group required"> <label for="last_digits_of_card">Últimos 4 dígitos de la tarjeta utilizada</label> <input type="text" name="last_digits_of_card" id="last_digits_of_card" placeholder="ej. 1234" /> <span class="error">Introduce un número válido</span> </div> <div class="input-group required"> <label for="charged_amount">Importe cobrado</label> <input type="text" name="charged_amount" id="charged_amount" placeholder="0.00" /> <span class="error">Introduce un número válido</span> </div> </div> <input type="hidden" id="user_ip" name="user_ip" value="8.222.208.146"> <div style="display:none;"> <input class="bot" type="text" name="bot" value="" /> </div> <div class="inputs-submit-block"> <button type="submit" class="button"> Encontrar mi compra </button> <div class="message"> <p>Este sitio está protegido por reCAPTCHA y <a href="https://policies.google.com/privacy" target="_blank" rel="noopener">Google Privacy Policy</a>y <a href="https://policies.google.com/terms" target="_blank" rel="noopener">Términos de servicio</a> aplican.</p> </div> </div> <input type="hidden" name="trp-form-language" value="es"/></form> </div> <div class="inner-content" data-tab="2"> <div class="form-description"> <p>Gestione su suscripción, actualice los detalles de pago y descargue facturas a través de nuestro portal del cliente.</p> </div> <a href="https://cc.payproglobal.com/Customer/Account/Login" target="_blank" rel="noopener noreferrer" class="link-button"> Iniciar sesión </a> </div> <div class="inner-content" data-tab="3"> <form class="form" id="customer-support-form" action=""> <div class="form-description"> <p>Para una experiencia agradable con el producto, nuestro equipo de atención al cliente está disponible 24/7 para ayudarlo con todas sus necesidades relacionadas con el pago.</p> </div> <div class="form-detail"> <p><strong>Para ayudarnos a asistirlo rápidamente, complete el siguiente formulario con la mayor cantidad de detalles posible.</strong></p> </div> <div class="form-inputs"> <div class="input-group required"> <label for="order_id">Su ID de pedido (ver factura):</label> <input type="text" name="order_id" id="order_id" placeholder="ID de pedido" /> <span class="error">Ingrese un ID de pedido válido</span> <div class="tip"><p>¿No encuentra su ID de pedido? <button class="tab-label active" data-tab="1">Haga clic aquí</button></p> </div> </div> <div class="input-group required"> <label for="full_name">Nombre completo</label> <input type="text" name="full_name" id="full_name" placeholder="Nombre y apellido" /> <span class="error">Introduce un nombre válido</span> </div> <div class="input-group required"> <label for="email">Dirección de correo electrónico</label> <input type="text" name="email" id="email" placeholder="john.doe@example.com" /> <span class="error">Introduce una dirección de correo electrónico válida</span> </div> <div class="input-group"> <label for="phone_number">Número de teléfono</label> <input type="text" name="phone_number" id="phone_number" placeholder="123-456-789" /> <span class="error">Introduce un número válido</span> </div> <div class="input-group"> <label for="enquiry">Consulta</label> <textarea name="enquiry" id="enquiry" placeholder="Escríbenos sobre tu problema"></textarea> </div> </div> <input type="hidden" id="user_ip" name="user_ip" value="8.222.208.146"> <div style="display:none;"> <input class="bot" type="text" name="bot" value="" /> </div> <div class="inputs-submit-block"> <button type="submit" class="button"> Enviar </button> <div class="message"> <p>Este sitio está protegido por reCAPTCHA y <a href="https://policies.google.com/privacy" target="_blank" rel="noopener">Google Privacy Policy</a>y <a href="https://policies.google.com/terms" target="_blank" rel="noopener">Términos de servicio</a> aplican.</p> </div> </div> <input type="hidden" name="trp-form-language" value="es"/></form> </div> </div> </div> <div id="order-lookup-results" class="order-lookup-results"> <h3 class="title">Estos son los detalles del pedido que se encuentran en nuestro sistema.</h3> <div class="description"> <p>Esperamos que pueda reconocer su cargo.</p> </div> <div class="results"> <div class="row table-header"> <p>Fecha</p> <p>ID de pedido</p> <p>Estado del pedido</p> <p>Nombre del artículo</p> <p>Total</p> </div> </div> <div class="bottom-description"> <p>Si todavía tienes preguntas sobre tu pedido, contáctanos y estaremos encantados de ayudarte.</p> </div> <button id="order-lookup-contact-us" class="button"> Contáctanos </button> </div> </div> </div> </section> <section class="paypro-map-section"> <div class="container"> <div class="content"> <h2 class="title"> PayPro Global alrededor del mundo </h2> <ul class="locations"> <li class="location" data-country-name="canada"> <img loading="lazy" class="location-image" src="https://payproglobal.com/wp-content/uploads/2024/07/canada-office.png" alt="PayPro Global Canada Office"> <h3 class="location-name"> Canadá </h3> <p class="location-address"> 225 The East Mall, Suite<br/>1117, Toronto, ON, M9B 0A9 </p> </li> <li class="location" data-country-name="usa"> <img loading="lazy" class="location-image" src="https://payproglobal.com/wp-content/uploads/2024/07/usa-office.png" alt="Oficina de PayPro Global en EE. 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