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class="js-open-nav" aria-expanded="false" aria-controls="main-nav"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">menu</span> <span><span class="sr-only">Open</span> Menu</span> </button> </div> <div data-react-app="dcsHeaderSearch" data-uuid="aaf3a681-48f9-4a12-9ab9-2da07f203e81"></div> <div class="dcs-header__buttons"> <div class="dcs-header-search-button"></div> <div class="translate"></div> <div class="snsw-account servicensw-initial-state" data-analytics-component="myservice_global_login"> <a href="https://account.service.nsw.gov.au/" class="dcs-header__button" target="_blank"> <img class="snsw-account-icon" alt="MyServiceNSW account icon" src="/modules/custom/dcs_snsw_login/images/snsw-logged-in-header-icon.svg" /><span class="nsw-navigation__link-text notranslate">MyServiceNSW</span> </a> </div> <div class="snsw snsw-account snsw-hidden-service-link" data-analytics-component="myservice_global_login"> <button aria-haspopup="true" aria-controls="snswAccount" aria-label="SNSW Logged menu" aria-expanded="false" class="translate__toggle reset--button dcs-header__button" id="snsw-btn" data-analytics-component="myservice_global_login_loggedin"><img class="snsw-account-icon" alt="MyServiceNSW account icon" src="/modules/custom/dcs_snsw_login/images/snsw-logged-in-header-icon.svg" />Logged in</button> <ul id="snswAccount" role="menu" aria-hidden="true" tabindex="-1"> <li role="none"> <a data-language="en" href="https://account.service.nsw.gov.au/" role="menuitem" tabindex="0" target="_blank"><span class="nsw-navigation__link-text notranslate">MyServiceNSW</span></a> </li> <li role="none"> <a data-language="en" href="https://account.service.nsw.gov.au/manage" role="menuitem" tabindex="0" target="_blank"><span class="nsw-navigation__link-text notranslate">Manage account</span></a> </li> <li role="none"> <a data-language="en" href="https://services.dcu.nsw.gov.au/myaccount/logout?destination=https%3A//www.nsw.gov.au/driving-boating-and-transport/buying-and-selling-vehicles/motor-dealers-and-repairers-compensation-fund" data-snsw-logout-link="true" data-js-extlink-off="true" role="menuitem" tabindex="0">Logout of MyServiceNSW</a> </li> </ul> </div> </div> </div> </div> </header> <div id="block-mainnavigation"> <nav id="dcs-main-nav" class="dcs-main-nav js-mega-menu" aria-label="Main menu"> <div class="dcs-main-nav__header"> <div class="dcs-main-nav__waratah"> <a href="/"> <img class="nsw-header__logo" src="/themes/custom/dcs_theme/favicons/sets/lgbti/logo.svg" alt="NSW Government logo"> </a> </div> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">close</span> <span class="sr-only">Close Menu</span> </button> </div> <ul class="dcs-main-nav__list dcs-main-nav__list--primary" itemscope itemtype="https://schema.org/SiteNavigationElement"> <li itemprop="name"> <a href="/living-nsw" itemprop="url"> <span>Living in NSW</span> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">keyboard_arrow_right</span> </a> <div class="dcs-main-nav__sub-nav dcs-main-nav__sub-nav--two-col" id="sub-nav-living-in-nsw" role="region" aria-label="Living in NSW Submenu"> <div class="dcs-main-nav__wrapper"> <div class="dcs-main-nav__header"> <div class="dcs-main-nav__waratah"> <a href="/"> <img class="nsw-header__logo" src="/themes/custom/dcs_theme/favicons/sets/lgbti/logo.svg" alt="NSW Government logo"> </a> </div> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="dcs-main-nav__return"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-living-in-nsw"> <span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">keyboard_arrow_left</span> <span class="dcs-main-nav__return-text">Living in NSW<span class="sr-only">Back to previous menu</span></span> </button> </div> </div> <div class="dcs-main-nav__title"> <a href="/living-nsw">Living in NSW<span class="dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">east</span></a> </div> <div class="dcs-main-nav__sub-wrapper"> <ul class="dcs-main-nav__list dcs-main-nav__list--secondary"> <li itemprop="name"><a href="/living-in-nsw/information-for-aboriginal-people" itemprop="url" data-analytics-component="main_nav_submenu">Aboriginal information and services</a></li><li itemprop="name"><a href="/community-services" itemprop="url" data-analytics-component="main_nav_submenu">Community services</a></li><li itemprop="name"><a href="/driving-boating-and-transport" itemprop="url" data-analytics-component="main_nav_submenu">Driving, boating and transport</a></li><li itemprop="name"><a href="/education-and-training" itemprop="url" data-analytics-component="main_nav_submenu">Education and training</a></li><li itemprop="name"><a href="/emergency" itemprop="url" data-analytics-component="main_nav_submenu">Emergency</a></li><li itemprop="name"><a href="/employment" itemprop="url" data-analytics-component="main_nav_submenu">Employment</a></li><li itemprop="name"><a href="/environment-land-and-water" itemprop="url" data-analytics-component="main_nav_submenu">Environment, land and water</a></li><li itemprop="name"><a href="/family-and-relationships" itemprop="url" data-analytics-component="main_nav_submenu">Family and relationships</a></li><li itemprop="name"><a href="/grants-and-funding" itemprop="url" data-analytics-component="main_nav_submenu">Grants and funding</a></li><li itemprop="name"><a 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itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/"><span itemprop="name">Home</span><meta itemprop="position" content="1" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/driving-boating-and-transport"><span itemprop="name">Driving, boating and transport</span><meta itemprop="position" content="2" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/driving-boating-and-transport/buying-and-selling-vehicles"><span itemprop="name">Buying and selling vehicles</span><meta itemprop="position" content="3" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" class="current" href="/driving-boating-and-transport/buying-and-selling-vehicles/motor-dealers-and-repairers-compensation-fund"><span itemprop="name">Motor dealers and repairers compensation fund </span><meta itemprop="position" content="4" /></a></li></ol></div></nav> <main> <div data-drupal-messages-fallback class="hidden"></div> <a id="main-content" tabindex="-1"></a> <div id="block-content"> <article class="node node--page"> <div class="node-content nsw-p-top-lg"> <div class="nsw-container"> <div class="nsw-layout"> <div class="nsw-layout__main node-content__content print-only"> <div class="node-section-pre-content"> <div class="node-content__group "> <h1> Motor dealers and repairers compensation fund </h1> <div class="node-content__element node-content__element--summary nsw-intro"> <div class="nsw-wysiwyg-content"> <p>You can make a claim when you have incurred a loss when dealing with a licensed motor dealer or licensed motor vehicle repairer.</p></div> </div> <div class="dcs-readspeaker__container"> <div id="readspeaker_button1" class="rs_skip rsbtn rscompact rs_preserve"> <a rel="nofollow" class="rsbtn_play" accesskey="L" title="Listen to this page using ReadSpeaker webReader" href="//app-oc.readspeaker.com/cgi-bin/rsent?customerid=11246&lang=en_au&readclass=node-content__content%2crs_read&url=https://www.nsw.gov.au/driving-boating-and-transport/buying-and-selling-vehicles/motor-dealers-and-repairers-compensation-fund"> <span class="rsbtn_left rsimg rspart"> <span class="rsbtn_text"> <span>Listen</span> </span> </span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> </div> <hr /> </div> <div class="node-content__element"><div data-analytics-component="callout" class="nsw-callout nsw-callout--has-icon"><div class="nsw-callout__content"><div><span class="dcs-icons pictogram notranslate" aria-hidden="true" tab-index="-1"><svg width="48" height="48" viewbox="0 0 48 48" class="nsw-pictogram" fill="none"><path d="M23.9996 4.5H19.5186V9.49H23.9996" class="nsw-pictogram__accent" /><path d="M19.5189 5.99805H14.9609L16.5139 8.65905L14.9609 10.988H19.5189V5.99805Z" class="nsw-pictogram__accent" /><path d="M24.5 3V15.557" class="nsw-pictogram__accent" /><path d="M12.4844 44.501V26.501H17.5164V44.434" class="nsw-pictogram__accent" /><path d="M21.4844 44.501V26.501H26.5164V44.434" class="nsw-pictogram__accent" /><path d="M30.4844 44.501V26.501H35.5164V44.434" class="nsw-pictogram__accent" /><path d="M3 44.5H45" /><path d="M25.068 19.5H6.5V45" /><path d="M9.5 19.656V15.5H25.067" /><path d="M22.9316 19.5H41.4986V45" /><path d="M38.4996 19.656V15.5H22.9316" /></svg></span></div><div><h4 class="nsw-callout__title">Legislation and regulation</h4><div class="nsw-wysiwyg-content"><p>The content on this page is based on the <a href="https://legislation.nsw.gov.au/view/html/inforce/current/act-2013-107" target="_blank" title="Motor Dealers and Repairers Act (2013). (https://legislation.nsw.gov.au/view/html/inforce/current/act-2013-107)" aria-label="Motor Dealers and Repairers Act 2013 - opens in a new window" data-entity-type="linky" data-entity-uuid="8f1d652d-9f5f-416b-ab2c-f4569b6f83ec" data-entity-substitution="canonical">Motor Dealers and Repairers Act 2013</a> and <a href="https://consumerlaw.gov.au/consumers-and-acl" target="_blank" title="ACL consumer rights (https://consumerlaw.gov.au/consumers-and-acl)" aria-label="The Australian Consumer Law - opens in a new window" data-entity-type="linky" data-entity-uuid="ad8e4962-0414-4016-99ad-e7abf20c647b" data-entity-substitution="canonical">The Australian Consumer Law</a>.</p></div></div></div></div></div> <div class="node-content__element"> <div id="inPageNav" class="nsw-in-page-nav" aria-labelledby="in-page-nav"><div id="in-page-nav" class="nsw-in-page-nav__title is-excluded">On this page</div></div> </div> </div> <div class="node-section-content"> <div class="node-content__element"><div class="nsw-in-page-alert nsw-in-page-alert--info"><span class="nsw-in-page-alert__icon dcs-icons material-icons nsw-material-icons notranslate" aria-hidden="true" tab-index="-1">info</span><div class="nsw-in-page-alert__wrapper"><div class="nsw-in-page-alert__content"><h5> NSW Fair Trading is moving to nsw.gov.au </h5><div class="nsw-in-page-alert__body"><div class="nsw-wysiwyg-content"><p>Can't find what you're looking for? During the change, you may find the information you're looking for on the <a data-entity-substitution="canonical" data-entity-type="linky" data-entity-uuid="51bffa62-5cc7-4408-b236-d0b763514b2c" href="https://www.fairtrading.nsw.gov.au/" title="NSW Fair Trading (https://www.fairtrading.nsw.gov.au/)">NSW Fair Trading website.</a> </p></div></div></div></div></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><h2>Key information</h2><p><span><span><span><span><span><span>This compensation fund is managed by NSW Fair Trading and protects you if you buy or sell a vehicle through a motor dealership or have repair work done by a licensed repairer. The fund is financed by licensing fees from dealers and repairers. NSW Fair Trading manages the fund and assesses all claims.</span></span></span></span></span></span></p><p><span><span><span>The fund provides ‘last resort’ protection when you have been unable to recover your loss through the dealer or repairer. You must take all reasonable steps to recover your loss before making a claim. This may include taking action in a court or tribunal and attempting to enforce the judgement.</span></span></span></p></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><hr><h2>When to lodge a claim</h2><p>You can lodge a claim if you have incurred a loss when buying or selling a vehicle through a licensed dealer or as a result of repair work carried out by a licensed repairer. </p><p class="MsoListParagraph"><span>You may lodge a claim against a dealer or repairer who is no longer trading.</span></p><p>Claims can relate to, but are not limited to:</p><ul><li>a dealer’s failure to meet dealer guarantee obligations (this does not include vehicles outside of the guarantee period)</li><li>a dealer selling you an encumbered vehicle (a vehicle with money owing on it)</li><li>failure of a dealer to repay or return a deposit</li><li>failure of a dealer to pass on sale proceeds for a vehicle sold on the customer’s behalf (consignment sales)</li><li>repair work that was not competently done.</li></ul><p>Before lodging a claim, you should first try to <a href="/driving-boating-and-transport/buying-and-selling-vehicles/vehicle-warranty-and-repair-disputes" data-entity-type="node" data-entity-uuid="89d3c593-884a-49f4-ac32-55daa1e66da2" data-entity-substitution="canonical" title="Vehicle warranty and repair disputes">resolve the matter yourself</a>.</p><p>If you have a complaint about a motor dealer or repairer, you can <a href="/departments-and-agencies/fair-trading/complaints-and-enquiries/automotive">lodge your complaint online</a>.</p></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><hr><h2>Lodging a claim online</h2><p>You must complete a claim form and submit documents in support of your claim. Read through the explanatory notes before you fill in the claim form.</p><p><a class="nsw-button nsw-button--dark" data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="4dcb8525-76a8-41eb-aaaa-2571750f0c22" href="/driving-boating-and-transport/buying-and-selling-vehicles/motor-dealers-and-repairers-compensation-fund/motor-dealers-and-repairers-compensation-claim-form-and-guide" title="Motor dealers and repairers compensation claim form and guide">Download the form</a></p><p>To support your claim, you should include copies of any:</p><ul><li><p>sales contract or consignment agreement </p></li><li><p>financial contract </p></li><li><p>documentary proof of payment (for example, a bank statement or cheque) </p></li><li><p>proof of vehicle ownership.  </p></li><li><p>invoice </p></li><li><p>receipt </p></li><li><p>prescribed notice </p></li><li><p>quotes for repair work </p></li></ul><p>If you’ve already taken your matter to the tribunal or to court, you should provide details of the outcome of all hearings. </p><p>You should be specific about:</p><ul><li>the dealer or repairer that relates to your claim</li><li>the circumstances that led to your loss</li><li>the amount of your loss</li></ul></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><hr><h2>Time limits for lodging a claim</h2><p>A claim must be made within 12 months after the loss is incurred or you become aware of the loss.</p><hr><h2>Maximum payments you can claim from the fund</h2><p>You can receive a maximum payment of $40,000. </p><hr><h2>What you cannot claim from the fund</h2><p>You cannot claim a loss if:</p><ul><li>it consists of or has arisen from death or injury</li><li>it relates to any property other than the vehicle</li><li>it relates to any improvements made to the vehicle after the date of purchase</li><li>loss incurred in making the claim (including receiving legal advice).</li></ul><p>You cannot claim your loss if your claim is related to any of the following vehicles:</p><ul><li>a crane, hoist or conveyer </li><li>a motor vehicle incapable of being registered in NSW </li><li>an excavator, road grader, road roller, bulldozer or forklift </li><li>a motor vehicle constructed or adapted for road construction or maintenance. This includes cleaning, sweeping or watering roads </li><li>a motor vehicle that has been modified solely for use in motor racing or off-road motorsport </li><li>a motor vehicle not substantially used for private purposes </li><li>a motor vehicle (other than a motorcycle) more than 35 years old </li><li>a motorcycle more than 10 years old. </li></ul><hr><h2>Other restrictions on lodging a claim </h2><p>You cannot lodge a claim if you are a trade owner. For example, a dealer, wholesaler, financier, or repairer cannot lodge a claim.</p><p> </p></div></div><div class="node-content__element"><div class="dcs-contact dcs-section--un-invert"><h2 class="dcs-contact__title">Contact NSW Fair Trading</h2><div class="dcs-contact__summary"><div class="nsw-wysiwyg-content"><p>If you would like to make a claim or need help understanding the process, you can contact NSW Fair Trading. We're here to help. </p></div></div><div class="dcs-contact__contact"><div class="nsw-grid dcs-contact__grid"><div class="nsw-col dcs-contact__col "><div class="dcs-contact__item"><h3 class="dcs-contact__label">Contact NSW Fair Trading</h3><div class="dcs-contact__description"><div class="nsw-wysiwyg-content"><p>Online: <a href="/departments-and-agencies/fair-trading/complaints-and-enquiries" data-entity-type="node" data-entity-uuid="f846556a-c7ee-44b5-bf72-6bf1cb31e0e1" data-entity-substitution="canonical" title="Complaints and enquiries">Complaints and enquiries</a></p><p>Phone: <a href="tel:133220">13 32 20</a> (Monday to Friday, 8:30am-5pm)</p><p>In-person: <a href="https://www.service.nsw.gov.au/service-centre" data-entity-type="linky" data-entity-uuid="7862a746-a22b-44ab-b38a-5a531134d65e" data-entity-substitution="canonical" title="Find a Service NSW location (https://www.service.nsw.gov.au/service-centre)">find a service centre</a></p></div></div><div class="dcs-contact__email 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