Artificial Intelligence (AI) at EBSCO

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<article class="entity--type-node node node--type-site-page node--view-mode-full site-page"> <section class="entity--type-node node node--type-site-page node--view-mode-full site-page" style="background-image: url("https://assets.ebsco.com/m/5296eaf544f47b70/original/ai-at-ebsco-hero-banner-2200.jpg")">   <section class="market__banner container hero hero--center hero--sitepage"> <div class="row hero__row hero--center"> <div class="content col-content--x-small"> <h1><span>EBSCO AI Tenets</span> </h1> <div class="site-page--desc"> <div class="field field--name-field-page-desc field--type-text-long field--label-hidden field__item"><p>At EBSCO, we are committed to upholding the principles of responsible research as our guiding framework for working with AI. </p></div> </div> </div> </div> </section>  </section>  <section class="container"> <div class="row"> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_right"> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/1b06cd74e349b905/original/responsible-ai-ebsco-image-780.png" alt="Colorful icons in a circle representing: search magnifying glass, checkmark, digital journal, hands shaking, user persona, and balance" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Responsible Research, Responsible AI</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>Globally respected research practices—such as citation analysis, triangulation, reproducibility, systematic review, and ethical study design—are essential for building trust in research. Librarians have long championed these practices. At EBSCO, our goal is to maintain that trust within the research community and ensure AI technologies enhance the research process, whether for personal or academic purposes. </p> <p>Informed by guidance from our customers, partners, and regulatory bodies, EBSCO has developed and adheres to the following AI Tenets.</p></div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_left"> <div class="story_media_small"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/681e658b00023c27/original/ai-ebsco-quality-image-780.png" alt="Woman holding a tablet with a circular pattern behind. Icon of a checkmark" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Quality</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>EBSCO ensures the accuracy of its AI by grounding it in authoritative data through Retrieval-Augmented Generation (RAG), knowledge graphs, and rigorous vetting by librarians and Subject Matter Experts (SMEs). We do not rely on full-text training without the creators’ consent, as doing so would not align with responsible AI practices. </p> <p><a href="https://arxiv.org/abs/2311.07509" target="_blank">Research</a> has demonstrated that when a Large Language Model (LLM) is connected to linked data in the form of a knowledge graph, accuracy increases by 54%, reducing the likelihood of hallucinations in AI responses. EBSCO’s <a href="https://www.ebsco.com/academic-libraries/products/ebsco-discovery-service/quality-data-precision-search">Unified Subject Index</a> (USI) connects all scholarly controlled vocabularies in a linked data knowledge graph, while the EBSCO Scholarly Graph (ESG) links over 100 million scholarly articles with their metadata, citation metrics, and author and institution profiles. With billions of authoritative content artifacts, our AI activities are firmly grounded in evidence-based scholarly data to reduce inaccuracies and enhance reliability.</p></div> </div> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/681e658b00023c27/original/ai-ebsco-quality-image-780.png" alt="Woman holding a tablet with a circular pattern behind. Icon of a checkmark" /> </div> </span> </article> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_right"> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/5a320a01c83b9d6/original/ai-ebsco-transparency-image-780.png" alt="Woman holding a mobile device with a circular pattern behind. Icon of a checkmark in a magnifying glass" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Transparency</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>Transparency is crucial for informed decision-making, and EBSCO is committed to providing clear labeling and explainable AI features. Our approach to AI transparency includes explaining: </p> <ul> <li>The origin, provenance, and composition of the data. </li> <li>How source data is used and weighted in the AI model. </li> <li>The vetting process of the AI’s grounding data, including contributions from librarians and Subject Matter Experts (SMEs). </li> <li>The structure of the prompts sent to the AI model and the ranking of relevancy (without disclosing specific prompts or algorithms). </li> <li>How we manage the environmental impact of our AI. </li> </ul> <p>At EBSCO, explainable AI means providing transparency into how our AI features function within our products. We also prioritize using transparent AI models wherever possible and actively monitor the <a href="https://crfm.stanford.edu/fmti/" target="_blank">Stanford Transparency Index</a> when selecting models. </p></div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_left"> <div class="story_media_small"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/26ca49d6ec6b84b6/original/ai-ebsco-info-literacy-image-780.png" alt="Man holding a laptop with a circular pattern behind. Icon of a journal on a tablet" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Information Literacy</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>EBSCO partners with librarians to enhance AI and information literacy. As a subset of information literacy, AI literacy resources help librarians guide researchers on responsible AI use, including detecting synthetic content, assessing AI outputs, and understanding acceptable AI practices in research. </p> <p>Researchers may need to consider the following questions: </p> <ul> <li>What constitutes appropriate AI use in research? </li> <li>How can you ensure that AI-generated content is not plagiarized? </li> <li>How do you verify the accuracy of AI-generated text or images? </li> <li>How should AI be cited, and what AI-generated content can be cited? </li> <li>How can unethical or inaccurate AI be reported or corrected? </li> <li>What AI standards and regulations should researchers be aware of? </li> <li>How should researchers involve the IRB when using AI? </li> <li>What tools are most suitable for AI in research? </li> <li>How can you ensure the AI you used, or its output, is ethical and based on authoritative sources?</li> </ul> <p>Information literacy is a key skill for researchers to determine the answers to these questions. EBSCO aims to assist librarians with these important conversations and help educate researchers on literacy techniques.</p></div> </div> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/26ca49d6ec6b84b6/original/ai-ebsco-info-literacy-image-780.png" alt="Man holding a laptop with a circular pattern behind. Icon of a journal on a tablet" /> </div> </span> </article> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_right"> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/4c2c422707254307/original/ai-ebsco-equity-image-780.png" alt="Woman holding a laptop with a circular pattern behind. Icon of a balance" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Equity</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>Equitable AI depends on grounding in diverse, ethically sourced data and ensuring equal access to content, regardless of research experience, language, or expertise. Many Large Language Models (LLMs) possess general knowledge but struggle with detailed, domain-specific questions, often leading to inaccuracies. To support precise research queries, LLMs require domain-specific data and expert vetting. </p> <p>Additionally, LLMs must understand culturally and linguistically diverse data to ensure inclusivity. EBSCO uses resources like the uniquely diverse content EBSCO databases offer, as well as the Unified Subject Index (USI), which includes over 280 languages and dialects from more than 100 controlled vocabularies, to add more equitable information to AI responses. These resources are not used to train the AI because that would go against our responsible AI practices. </p></div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_left"> <div class="story_media_small"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/2a6f6b6edd8bdc29/original/ai-ebsco-user-first-image-780.png" alt="Woman holding a tablet with a circular pattern behind. Icon of a user persona" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >User-First</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>Our AI features prioritize the user experience, undergoing thorough testing and vetting by users to ensure they are effective and responsibly support the research process. While following trends might be tempting, EBSCO is dedicated to using AI thoughtfully and responsibly, focusing on features that genuinely enhance the research journey and uphold academic integrity. </p> <p>Our AI features: </p> <ul> <li>Are vetted by EBSCO librarians, users, and customers. </li> <li>Support one or more aspects of the research process. </li> <li>Are evaluated for their suitability. If a more effective method is found, AI is not used.</li> </ul> <p>This approach helps keep costs low, quality high, and development focused on features that significantly impact the research experience. </p></div> </div> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/2a6f6b6edd8bdc29/original/ai-ebsco-user-first-image-780.png" alt="Woman holding a tablet with a circular pattern behind. Icon of a user persona" /> </div> </span> </article> </div> </div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"><div > <div class="story_container"> <div class="story_right"> <div class="story_media_large"> <div class="field field--name-field-story-image field--type-entity-reference field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/25ee5bba3958df45/original/ai-ebsco-data-integrity-image-780.png" alt="Man holding a laptop with a circular pattern behind. Icon of hands shaking" /> </div> </span> </article> </div> </div> </div> <div class="story_content"> <h2 >Data Integrity</h2> <div class="field field--name-field-story-content field--type-text-long field--label-hidden field__item"><p>EBSCO ensures that our AI features comply with data policies, protecting privacy, copyright, and user data. We partner with publishers to maintain transparency in content usage, and our updated terms of use clarify that publisher content cannot be used for customer AI, as this would infringe on creator and publisher IP and copyright. </p> <p>EBSCO is certified compliant with ISO/IEC 27001, 27017, 27018, and 27701 standards for information security and privacy. To protect privacy and security, we do not share customer or user data with AI models. We also closely monitor and adapt to evolving AI regulations, including the NATO and EU Responsible AI guidelines, the EU AI Act, and other national standards.</p></div> </div> </div> </div> </div> </div> <div class="field field--name-field-page-containers field--type-entity-reference-revisions field--label-hidden field__item"> <section class="paragraph paragraph--type--container-cta paragraph--view-mode--default container cta-blogs"> <div class="row"> <div class="cta-container__content"> <h2 class="cta-container__header h3 field field--name-field-container-header field--type-string field--label-hidden field__item"> Stay Informed </h2> <div class="field field--name-field-container-cta-ctas field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-container-cta-ctas field--type-entity-reference-revisions field--label-hidden field__item"> <section class="paragraph paragraph--type--cta-element paragraph--view-mode--default call-to-action"> <div class="cta__content cta__content--center"> <div class="cta__copy"> <div class="field field--name-field-cta-copy field--type-text-long field--label-hidden field__items"> <div class="tb-desc"><p>Contact us to learn more about AI at EBSCO, sign up for our AI beta programs, or collaborate with us on research and development initiatives. </p></div> </div> </div> <div class="cta__links"> <a class="edl-btn secondary-cta field field--name-field-cta-link field--type-link field--label-hidden field__item" target="_blank" rel="noopener noreferrer" class="field field--name-field-cta-link field--type-link field--label-hidden field__item"href="mailto:AI@ebsco.com"> <span class="btn-text">Contact Us</span> </a> </div> </div> </section> </div> </div> </div> </div> </section> </div> </div> </div> </section>  <div class="field field--name-field-page-rec-reading field--type-entity-reference-revisions field--label-hidden field__item"> <section class="paragraph paragraph--type--container-rec-reading paragraph--view-mode--default container rec-reading__container"> <div class="row"> <div class="rec-reading__content reading-block__content rec-reading__content--3"> <h2 class="field field--name-field-container-header field--type-string field--label-hidden rec-reading-header field__item"> <span>Research and Development Corner</span> </h2> <div class="field field--name-field-container-rec-buckets field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field field--name-field-container-rec-buckets field--type-entity-reference-revisions field--label-hidden field__item"> <div class="paragraph paragraph--type--bucket paragraph--view-mode--default"> <div class="entity--type-node node node--type-blog-article node--promoted node--view-mode-recommended-reading card rec-reading__card"> <div class="node__content"> <div class="card__image"> <a href="/blogs/ebscopost/responsible-research-through-responsible-ai" rel="bookmark"> <div class="field field--name-field-blog-image field--type-entity-reference field--label-hidden field__item"><article> <span > <div class="bynder-wrapper"><img class="bynder-image" src="https://assets.ebsco.com/m/2eed03dc80eb717d/original/responsible-research-through-responsible-ai-blog-image-780.jpg" alt="AI @ EBSCO. 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