CRM Administration Online Training Courses | LinkedIn Learning, formerly Lynda.com

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Explore CRM software like Salesforce and Microsoft Dynamics to optimize customer interactions. Enhance your ability to drive sales and customer satisfaction. </p> </div> </section> <section class="core-section-container my-3">    <div class="core-section-container__content break-words">  <section class="slide-list relative trending-courses"> <header class="slide-list__header mb-1.5"> <h2 class="slide-list__heading font-bold mb-0.5 text-color-text text-lg">Trending courses</h2>  </header> <div class="slide-list__nav"> <div class="slide-list__nav-wrap absolute flex h-full items-center top-0 z-1 slide-list__nav-wrap--prev left-[-20px]"> <div class="previous-slide-list__a11y-notification sr-only hidden" role="alert"> No more previous content </div> <button data-tracking-control-name="learning-topics_trending-courses_slide_list_prev_button" class="slide-list__nav-button btn-sm btn-overlay cursor-pointer disabled:hidden" aria-label="Trending courses previous slide" data-direction="prev" disabled> <icon class="slide-list__nav-icon flex items-center justify-center pointer-events-none 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font-bold text-color-text line-clamp-2"> Salesforce for Admins </h3>  <div class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata"> <p class="font-sans font-regular text-sm text-color-text-low-emphasis mt-0.5 line-clamp-3 related-content-card__metadata-item">26,854 viewers</p> </div> </div> </a> </li> </ul> </div> <div class="slide-list__nav"> <div class="slide-list__nav-wrap absolute flex h-full items-center top-0 z-1 slide-list__nav-wrap--next right-[-20px]"> <div class="next-slide-list__a11y-notification sr-only hidden" role="alert"> No more next content </div> <button data-tracking-control-name="learning-topics_trending-courses_slide_list_next_button" class="slide-list__nav-button btn-sm btn-overlay cursor-pointer disabled:hidden" aria-label="Trending courses next slide" data-direction="next"> <icon class="slide-list__nav-icon flex items-center justify-center pointer-events-none h-3 rtl:-scale-x-100 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data-tracking-will-navigate> <span class="sr-only"> Learning Zoho CRM </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Learning Zoho CRM" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHY9liHlqQmhg/learning-public-crop_288_512/learning-public-crop_288_512/0/1567115582151?e=2147483647&v=beta&t=IESQu9ygQMwmy3HCU9-IBlq3Sz9wu3d8NQGlEEE8R8k"> <div class="search-entity-media__duration"> 1h 5m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Learning Zoho CRM </h3> <h4 class="base-search-card__subtitle"> By: David Rivers </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">35,951 viewers</span> <span class="base-search-card__metadata-item">Released Jun 12, 2019</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-3-sales-marketing-and-service-applications/case-management?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Case management </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Case management" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHwYqmwCqPLDg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668716215?e=2147483647&v=beta&t=u5rcYiyPrARC7KL0uYFkanlpxk6ddSNn21u3zWphTeE"> <div class="search-entity-media__duration"> 11m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Case management </h3> <h4 class="base-search-card__subtitle"> From: Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/technical-sales-the-role-of-the-sales-engineer?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Technical Sales: The Role of the Sales Engineer </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Technical Sales: The Role of the Sales Engineer" 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href="https://www.linkedin.com/learning/salesforce-for-admins?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Salesforce for Admins </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Salesforce for Admins" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQFahrQhAyV00A/learning-public-crop_288_512/learning-public-crop_288_512/0/1680628948565?e=2147483647&v=beta&t=9ToBc1MlKKIH9Zx92HfsUENZEbsLhx6iPCfTBthEwts"> <div class="search-entity-media__duration"> 2h 4m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Salesforce for Admins </h3> <h4 class="base-search-card__subtitle"> By: Kimberly Barnes </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">26,854 viewers</span> <span class="base-search-card__metadata-item">Released Apr 6, 2023</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-zoho-crm/what-is-a-crm?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> What is a CRM? </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="What is a CRM?" 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hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-salesforce-com-development/controller?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Controller </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Controller" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQH1q9IVrD9vTA/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568061232725?e=2147483647&v=beta&t=02lXgWbALBhIStscwL9hyBiSImkXpAvUXEESatyf3Vk"> <div class="search-entity-media__duration"> 2m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Controller </h3> <h4 class="base-search-card__subtitle"> From: Learning Salesforce.com Development </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/the-pre-sales-engineer-s-guide-to-whiteboarding-engaging-executives-to-close-deals?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> The Pre-Sales Engineer's Guide to Whiteboarding: Engaging Executives to Close Deals </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="The Pre-Sales Engineer's Guide to Whiteboarding: Engaging Executives to Close Deals" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQFC19Pqe4sTbw/learning-public-crop_288_512/learning-public-crop_288_512/0/1723155502839?e=2147483647&v=beta&t=PriOSwQ8aT6O6mVLSRUTrPzs_nEaYRVzAHBCf0f4RFU"> <div class="search-entity-media__duration"> 37m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> The Pre-Sales Engineer's Guide to Whiteboarding: Engaging Executives to Close Deals </h3> <h4 class="base-search-card__subtitle"> By: Semirah Dolan </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">1,072 viewers</span> <span class="base-search-card__metadata-item">Released Aug 23, 2024</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-salesforce-com-development/scheduler?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Scheduler </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Scheduler" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQH1q9IVrD9vTA/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568061232725?e=2147483647&v=beta&t=02lXgWbALBhIStscwL9hyBiSImkXpAvUXEESatyf3Vk"> <div class="search-entity-media__duration"> 3m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Scheduler </h3> <h4 class="base-search-card__subtitle"> From: Learning Salesforce.com Development </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-3-sales-marketing-and-service-applications/campaign-management?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Campaign management </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Campaign management" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHwYqmwCqPLDg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668716215?e=2147483647&v=beta&t=u5rcYiyPrARC7KL0uYFkanlpxk6ddSNn21u3zWphTeE"> <div class="search-entity-media__duration"> 9m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Campaign management </h3> <h4 class="base-search-card__subtitle"> From: Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-3-sales-marketing-and-service-applications/service-and-support-applications-introduction?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Service and support applications introduction </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Service and support applications introduction" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQHwYqmwCqPLDg/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668716215?e=2147483647&v=beta&t=u5rcYiyPrARC7KL0uYFkanlpxk6ddSNn21u3zWphTeE"> <div class="search-entity-media__duration"> 41s </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Service and support applications introduction </h3> <h4 class="base-search-card__subtitle"> From: Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/learning-salesforce-com-development/maps?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Maps </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Maps" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQH1q9IVrD9vTA/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568061232725?e=2147483647&v=beta&t=02lXgWbALBhIStscwL9hyBiSImkXpAvUXEESatyf3Vk"> <div class="search-entity-media__duration"> 4m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Maps </h3> <h4 class="base-search-card__subtitle"> From: Learning Salesforce.com Development </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-4-collaboration-data-management-and-automation/data-import-wizard-and-the-data-loader?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Data Import Wizard and the Data Loader </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Data Import Wizard and the Data Loader" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFPEQ20WwCwiw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668656684?e=2147483647&v=beta&t=PnUHAxSRaD7Ckfdm0tY0_AVT-gcPDumfvXNbd1Zw2u8"> <div class="search-entity-media__duration"> 22m </div>  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alt="Learning Salesforce.com Development" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQH1q9IVrD9vTA/learning-public-crop_288_512/learning-public-crop_288_512/0/1568061232965?e=2147483647&v=beta&t=9GxaqQz4-apWC2fhY0UqxG95hUFH4jI9g_ACPj0r_KA"> <div class="search-entity-media__duration"> 1h 46m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Learning Salesforce.com Development </h3> <h4 class="base-search-card__subtitle"> By: Duard Lynn Davis </h4> <p class="base-search-card__identifier"> Course </p> <div class="base-search-card__metadata"> <span class="base-search-card__metadata-item">44,663 viewers</span> <span class="base-search-card__metadata-item">Released Dec 6, 2017</span> </div> </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-for-admins/updating-page-layouts?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Updating page layouts </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Updating page layouts" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQFahrQhAyV00A/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1680628948565?e=2147483647&v=beta&t=RmY938-oLpBh1Dx2KkOsUTUrQC24P1HZ6zzLgoHRwkQ"> <div class="search-entity-media__duration"> 3m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Updating page layouts </h3> <h4 class="base-search-card__subtitle"> From: Salesforce for Admins </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/the-pre-sales-engineer-s-guide-to-whiteboarding-engaging-executives-to-close-deals/build-an-essential-whiteboarding-toolkit?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Build an essential whiteboarding toolkit </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Build an essential whiteboarding toolkit" data-delayed-url="https://media.licdn.com/dms/image/v2/D560DAQFC19Pqe4sTbw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1723155502490?e=2147483647&v=beta&t=g3OBFodWrEkF4wB0wlcmJNwps86ir9R1BdnmcZgAY4c"> <div class="search-entity-media__duration"> 2m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Build an essential whiteboarding toolkit </h3> <h4 class="base-search-card__subtitle"> From: The Pre-Sales Engineer's Guide to Whiteboarding: Engaging Executives to Close Deals </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-4-collaboration-data-management-and-automation/approval-processes?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Approval processes </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Approval processes" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFPEQ20WwCwiw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668656684?e=2147483647&v=beta&t=PnUHAxSRaD7Ckfdm0tY0_AVT-gcPDumfvXNbd1Zw2u8"> <div class="search-entity-media__duration"> 18m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Approval processes </h3> <h4 class="base-search-card__subtitle"> From: Salesforce Administrator Cert Prep: 4 Collaboration, Data Management and Automation </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-administrator-cert-prep-4-collaboration-data-management-and-automation/chatter?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Chatter </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img class="search-entity-media__img" alt="Chatter" data-delayed-url="https://media.licdn.com/dms/image/v2/C4E0DAQFPEQ20WwCwiw/learning-public-crop_675_1200/learning-public-crop_675_1200/0/1568668656684?e=2147483647&v=beta&t=PnUHAxSRaD7Ckfdm0tY0_AVT-gcPDumfvXNbd1Zw2u8"> <div class="search-entity-media__duration"> 4m </div>  </div> <div class="base-search-card__info"> <h3 class="base-search-card__title"> Chatter </h3> <h4 class="base-search-card__subtitle"> From: Salesforce Administrator Cert Prep: 4 Collaboration, Data Management and Automation </h4> <p class="base-search-card__identifier"> Video </p>  </div>  </div> </li> <li class="results-list__item"> <div class="base-card relative w-full hover:no-underline focus:no-underline base-card--link base-search-card base-search-card--link"> <a class="base-card__full-link absolute top-0 right-0 bottom-0 left-0 p-0 z-[2]" href="https://www.linkedin.com/learning/salesforce-for-admins/creating-global-actions?trk=learning-topics_learning-search-card_search-card" data-tracking-control-name="learning-topics_learning-search-card_search-card" data-tracking-will-navigate> <span class="sr-only"> Creating global actions </span> </a> <div class="search-entity-media search-entity-media--rectangle"> <img 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href="https://www.linkedin.com/learning/topics/devops?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> DevOps </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/hardware?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> Hardware </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" href="https://www.linkedin.com/learning/topics/it-help-desk-5?trk=learning-topics_browsemap_link" data-js-module-id="link-column-link" data-tracking-control-name="learning-topics_browsemap_link" data-tracking-will-navigate> IT Help Desk </a> </li> <li class="tw-link-column-item"> <a class="link tw-linkster-link" 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