CINXE.COM

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href="/sg/english/experience/the-emirates-service/" style="display:none">The Emirates Service</a><a href="/sg/english/experience/seasonal-occasions/" style="display:none">Seasonal occasions</a><a href="/sg/english/experience/review/" style="display:none">Ratings & Reviews</a><a href="/sg/english/experience/contactless-journey/" style="display:none">Contactless journey</a><a href="/sg/english/experience/our-lounges/first-class/" style="display:none">First Class lounge</a><a href="/sg/english/experience/our-lounges/business-class/" style="display:none">Business Class lounge</a><a href="/sg/english/experience/our-lounges/worldwide/" style="display:none">Worldwide lounges</a><a href="/sg/english/experience/our-lounges/partners/" style="display:none">Partner lounges</a><a href="/sg/english/experience/our-lounges/paid-lounge-access/" style="display:none">Paid lounge access</a><a href="/sg/english/experience/our-lounges/marhaba/" style="display:none">marhaba lounge</a><a href="/sg/english/experience/shop-emirates/duty-free/" style="display:none">Emirates duty free collection</a><a href="/sg/english/experience/shop-emirates/official-store/" style="display:none">Emirates Official Store</a><a href="/sg/english/family/planning-your-family-trip/unaccompanied-minors/" style="display:none">Unaccompanied minors</a><a href="/sg/english/before-you-fly/health/before-you-leave/" style="display:none">Pregnancy</a><a href="/sg/english/before-you-fly/baggage/unusual-baggage-and-special-allowances/" style="display:none">Baggage allowances</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/faq/what-are-the-ticketing-rules-for-child-and-infant-passengers-on-emirates/" style="display:none">Child and infant fare rules</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/faq/are-there-special-services-if-i-m-travelling-with-young-children-or-infants/" style="display:none">Car seats and bassinets</a><a href="/sg/english/family/on-board/travelling-with-children/" style="display:none">Travelling with children</a><a href="/sg/english/family/on-board/travelling-with-infants/" style="display:none">Travelling with infants</a><a href="/sg/english/help/faq-topics/baggage-and-lost-property/faq/are-there-additional-baggage-allowances-if-i-m-travelling-with-an-infant/" style="display:none">Infant baggage allowance</a><a href="/sg/english/experience/dining/children/" style="display:none">Child and infant meals</a><a href="/sg/english/experience/inflight-entertainment/children-entertainment/" style="display:none">Children’s entertainment</a><a href="/sg/english/family/fun-for-kids/toys/" style="display:none">Kids’ toys</a><a href="/sg/english/family/fun-for-kids/activities-for-kids/" style="display:none">Activities for kids</a><a href="https://www.emirates.com/media-centre/" style="display:none">Media centre</a><a href="/sg/english" style="display:none">Group companies</a><a href="/sg/english/about-us/safety/" style="display:none">Safety</a><a href="/sg/english/about-us/financial-transparency/" style="display:none">Financial transparency</a><a href="/sg/english/about-us/business-policies-and-practices/" style="display:none">Responsible business</a><a href="/sg/english/about-us/our-people/leadership-team/" style="display:none">Our Leadership team</a><a href="https://www.emiratesgroupcareers.com/" style="display:none">Careers</a><a href="/sg/english/about-us/our-planet/sustainability-in-operations/" style="display:none">Sustainability in operations</a><a href="/sg/english/about-us/our-planet/environmental-policy/" style="display:none">Environmental policy</a><a href="/sg/english/about-us/our-planet/environmental-reports/" style="display:none">Environmental reports</a><a href="https://www.emiratesairlinefoundation.org/" style="display:none">The Emirates Airline Foundation</a><a href="/sg/english/about-us/our-communities/sponsorship/" style="display:none">Sponsorships</a><a href="/sg/english/destinations/flights-to-asia-pacific/" style="display:none">Asia and Pacific</a><a href="/sg/english/destinations/flights-to-north-south-america/" style="display:none">Americas</a><a href="/sg/english/destinations/flights-to-africa/" style="display:none">Africa</a><a href="/sg/english/destinations/flights-to-europe/" style="display:none">Europe</a><a href="/sg/english/destinations/flights-to-middle-east/" style="display:none">Middle East</a><a href="/sg/english/destinations/sin/lhr/flights-from-singapore-to-london-heathrow/" style="display:none">London</a><a href="/sg/english/destinations/sin/mle/flights-from-singapore-to-male/" style="display:none">Maldives</a><a href="/sg/english/destinations/sin/mel/flights-from-singapore-to-melbourne/" style="display:none">Melbourne</a><a href="/sg/english/destinations/sin/cdg/flights-from-singapore-to-paris/" style="display:none">Paris</a><a href="/sg/english/destinations/sin/sez/flights-from-singapore-to-mahe/" style="display:none">Seychelles</a><a href="/sg/english/destinations/flights-to-dubai/" style="display:none">Flights to Dubai</a><a href="/sg/english/destinations/sin/dxb/flights-from-singapore-to-dubai/" style="display:none">Singapore to Dubai</a><a href="/sg/english/destinations/flights-to-madagascar/" style="display:none">Madagascar </a><a href="/sg/english/destinations/flights-to-adelaide/" style="display:none">Adelaide</a><a href="/sg/english/destinations/flights-to-bogota/" style="display:none">Bogotá</a><a href="/sg/english/destinations/flights-to-phnom-penh/" style="display:none">Phnom Penh</a><a href="/sg/english/destinations/flights-to-edinburgh/" style="display:none">Edinburgh</a><a href="/sg/english/travel-partners/qantas/" style="display:none">Qantas</a><a href="/sg/english/travel-partners/flydubai/" style="display:none">flydubai</a><a href="/sg/english/destinations/holiday-inspiration/beach/" style="display:none">Beach destinations</a><a href="/sg/english/destinations/holiday-inspiration/nature/" style="display:none">Wildlife holidays</a><a href="/sg/english/destinations/holiday-inspiration/history/" style="display:none">History and culture holidays</a><a href="/sg/english/destinations/holiday-inspiration/shop/" style="display:none">City breaks</a><a href="/sg/english/destinations/holiday-inspiration/food/" style="display:none">Backpacking and hiking holidays</a><a href="/sg/english/skywards/membership-tiers/" style="display:none">Membership tiers</a><a href="/sg/english/skywards/flydubai/" style="display:none">flydubai</a><a href="/sg/english/skywards/cash-plus-miles/" style="display:none">Cash+Miles</a><a href="/sg/english/skywards/digital-membership-card/" style="display:none">Digital membership card</a><a href="/sg/english/skywards/my-family/" style="display:none">My family</a><a href="/sg/english/skywards/spend-miles/" style="display:none">Spend Miles</a><a href="/sg/english/skywards/account/my-statement/claim-miles/" style="display:none">Claim Miles</a><a href="/sg/english/skywards/do-more-with-your-miles/" style="display:none">Buy Miles</a><a href="/sg/english/skywards/earn-miles/" style="display:none">Earn Miles</a><a href="/sg/english/skywards/skysurfers/" style="display:none">Skywards Skysurfers</a><a href="https://exclusives.skywards.com/" style="display:none">Skywards Exclusives</a><a href="/sg/english/skywards/partners/" style="display:none">Our Partners</a><a href="/sg/english/skywards/partners/skywards-miles-mall/" style="display:none">Skywards Miles Mall</a><a href="/sg/english/skywards/miles-calculator/" style="display:none">Miles Calculator</a><a href="/sg/english/login/account-recovery-page/" style="display:none">Log in to Emirates Skywards</a><a href="/sg/english/skywards/skywards-plus/subscription/" style="display:none">Skywards+</a><a href="/sg/english/business-rewards/registration.aspx" style="display:none">Register your company</a><a href="/sg/english/login/login/" style="display:none">Log in to Business Rewards</a><a href="/sg/english/business-rewards/benefits/" style="display:none">Benefits</a><a href="/sg/english/business-rewards/how-the-programme-works/" style="display:none">How the programme works</a><a href="/sg/english/help/faq-topics/emirates-business-rewards/" style="display:none">Help</a><a href="/sg/english/manage-booking/change-flight/" style="display:none">Changing or cancelling</a><a href="/sg/english/before-you-fly/visa-passport-information/" style="display:none">Visa and passport help</a><a href="/sg/english/help/forms/complaint/" style="display:none">Feedback and complaints</a><a href="/sg/english/before-you-fly/baggage/delayed-damaged-baggage/" style="display:none">Delayed or damage baggage support</a><a href="/sg/english/help/forms/lost-property/" style="display:none">Lost property</a><a href="/sg/english/before-you-fly/dubai-international-airport/dubai-connect/" style="display:none">Dubai Connect</a><a href="/sg/english/help/travel-updates/" style="display:none">Recent travel updates</a><a href="/sg/english/manage-booking/flight-status/" style="display:none">Check your flight status</a><a href="/sg/english/before-you-fly/health/accessible-travel/" style="display:none">Accessible travel with Emirates</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/" style="display:none">Special assistance and requests</a><a href="/sg/english/help/faq-topics/booking-with-emirates/" style="display:none">Booking with Emirates</a><a href="/sg/english/help/faq-topics/our-network-and-codeshares/" style="display:none">Our network and codeshares</a><a href="/sg/english/help/faq-topics/our-other-products/" style="display:none">Our other products</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/" style="display:none">Special assistance and requests</a><a href="/sg/english/help/faq-topics/baggage-and-lost-property/" style="display:none">Baggage and lost property</a><a href="/sg/english/help/faq-topics/preparing-to-travel/" style="display:none">Preparing to travel</a><a href="/sg/english/help/faq-topics/at-the-airport/" style="display:none">At the airport</a><a href="/sg/english/help/faq-topics/emirates-skywards/" style="display:none">Emirates Skywards</a><a href="/sg/english/help/faq-topics/emirates-business-rewards/" style="display:none">Emirates Business Rewards</a><a href="/sg/english/help/faq-topics/your-on-board-experience/" style="display:none">Your on-board experience</a><a href="/sg/english/help/faq-topics/tools-and-resources/" style="display:none">Tools and resources</a><a href="/sg/english/help/faq-topics/mobile-and-the-emirates-app/" style="display:none">Mobile and The Emirates App</a><a href="/sg/english/help/faq-topics/cancelling-or-changing-a-booking/" style="display:none">Cancelling or changing a booking</a><a href="/sg/english/help/faq-topics/disrupted-travel/" style="display:none">Disrupted travel</a><a href="/sg/english/help/faq-topics/about-emirates/" style="display:none">About Emirates</a></div></header><main id="maincontent"><div id="69981" data-organism="page-header"><div class="e-container--separator"><div data-auto="page-header" class="page-header"><div class="e-container--separator page-header__content-header"><div class="content-header" id="content-header279645"><h1 class="content-header__text content-header__text--large reset-h">Contact Emirates About Security Issues</h1><div class="rich-text content-header__subtext content-header__subtext--large content-header__subtext--bottom">This page includes information regarding Emirates security and how security researchers, law enforcement personnel, and members of the media can contact Emirates airline to report a concern or enquire about a security issue.</div></div></div></div></div></div><div id="69944" data-organism="sticky-left-nav"><div><div class="sticky-left-nav auto-height "><div class="scroll"><div class="scroll__box scroll__box--use-scroll"><div><ul><li class="active-sticky-nav expanded multi-level" data-link-id=""><a data-id="leftnav_link" data-link="Emirates security" aria-label="Emirates security" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Emirates security<span class="icon icon-chevron-up"></span></a><ul class="child-nav"><li class="active-child" data-link-id="69959"><a data-id="leftnav_link" data-link="Emirates security:Customers" aria-label="Emirates security: Customers" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Customers</a></li><li class="" data-link-id="69960"><a data-id="leftnav_link" data-link="Emirates security:Security and privacy researchers" aria-label="Emirates security: Security and privacy researchers" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Security and privacy researchers</a></li><li class="" data-link-id="69961"><a data-id="leftnav_link" data-link="Emirates security:Law enforcement" aria-label="Emirates security: Law enforcement" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Law enforcement</a></li><li class="" data-link-id="69962"><a data-id="leftnav_link" data-link="Emirates security:Media" aria-label="Emirates security: Media" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Media</a></li><li class="" data-link-id="69966"><a data-id="leftnav_link" data-link="Emirates security:Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams" aria-label="Emirates security: Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams</a></li><li class="" data-link-id="69969"><a data-id="leftnav_link" data-link="Emirates security:Protecting Security Information" aria-label="Emirates security: Protecting Security Information" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Protecting Security Information</a></li></ul></li><li class="collapsed multi-level" data-link-id=""><a data-id="leftnav_link" data-link="Emirates Skywards security" aria-label="Emirates Skywards security" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Emirates Skywards security<span class="icon icon-chevron-down"></span></a><ul class="child-nav"><li class="" data-link-id="69963"><a data-id="leftnav_link" data-link="Emirates Skywards security:If you think your Skywards ID has been compromised" aria-label="Emirates Skywards security: If you think your Skywards ID has been compromised" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">If you think your Skywards ID has been compromised</a></li><li class="" data-link-id="69964"><a data-id="leftnav_link" data-link="Emirates Skywards security:How do I know if my Skywards account was compromised?" aria-label="Emirates Skywards security: How do I know if my Skywards account was compromised?" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">How do I know if my Skywards account was compromised?</a></li><li class="" data-link-id="69965"><a data-id="leftnav_link" data-link="Emirates Skywards security:How can I gain control of my Skywards account?" aria-label="Emirates Skywards security: How can I gain control of my Skywards account?" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">How can I gain control of my Skywards account?</a></li></ul></li></ul></div></div><div class="scroll__bar"></div></div></div></div></div><div id="69959" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Customers</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><ul><li>If you believe that your customer account (or Skywards ID) on Emirates.com has been compromised through phishing or if you have any concern regarding the integrity of your account, we recommend that you sign in to the <a href="/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37" data-id="pagebody_link" data-link="Manage account - Forgot membership password | Link account">Skywards</a> page and change your password immediately.</li><li>If you have forgotten your Skywards ID password, you can <a href="/sg/english/help/faq-topics/booking-with-emirates/faq/what-should-i-do-if-i-forget-my-password/" data-id="pagebody_link" data-link="What should I do if I forget my password? - body link | Link Exisiting">learn how to reset it here</a></li><li>If you receive what you believe to be a phishing message claiming to be from Emirates airline, or other entities of The Emirates Group, you can consult The Emirates Group phishing information page and report it.</li><li>If you are asked to use our one-time passcode service to recover your Emirates Skywards account, learn how to do so from our <a href="/sg/englishhelp/faq-topics/tools-and-resources/faq/what-is-a-one-time-passcode/" data-id="pagebody_link" data-link="What is a one-time passcode? - body link |Link Exisiting">FAQs</a>.</li></ul><h3>Privacy</h3><p>You can read about our <a href="/sg/english/information/privacy-policy/" data-id="pagebody_link" data-link="Privacy Policy - Body Link">Privacy Policy</a> and <a href="/sg/english/information/privacy-policy/" data-id="pagebody_link" data-link="Privacy Policy - Body Link">how we safeguard your personal information</a>.</p><p>If you have a concern about the security of your account, you can <a href="/sg/english/help/" title="Help and support" data-id="pagebody_link" data-link="Help and support Index - body link">contact</a> an Emirates call center or <a href="/sg/english/help/" title="Help and support" data-id="pagebody_link" data-link="Help and support Index - body link">speak to us online</a>.</p></div></div></div></div></div></div><div id="69960" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Security and privacy researchers</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>To report security or privacy issues affecting The Emirates Group products or web servers, you can contact <a href="mailto:security@emirates.com">security@emirates.com<span class="hidden-control">(Opens your email client)</span></a>. You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. When we receive your email, we send an automatic email acknowledgment. If you do not receive this email, please check the email address and send again. We will respond via this secure channel if we require additional information to investigate a security issue.</p><p>For the protection of our customers, The Emirates Group generally does not disclose, discuss, or confirm security issues until a full investigation has been completed and any necessary patches or fixes are available.</p><p>Notifications published by The Emirates Group CyberSecurity are signed with The Emirates Group CyberSecurity PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.</p></div></div></div></div></div></div><div id="69961" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Law enforcement</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>The Emirates Group handles government information requests in accordance with local laws within the countries in which it operates. You can contact <a href="mailto:GSLEPI@emirates.com">GSLEPI@emirates.com<span class="hidden-control">(Opens your email client)</span></a> if you are a law enforcement agency.</p></div></div></div></div></div></div><div id="69962" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Media</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Journalists can contact our press office at <a href="mailto:PR@emirates.com">PR@emirates.com<span class="hidden-control">(Opens your email client)</span></a>, or visit the <a href="https://www.emirates.com/media-centre/" data-id="pagebody_link" data-link="Emirates Media Center - body link | External link">Emirates Media Centre<span class="hidden-control">(Opens external link in a new tab)</span></a>.</p></div></div></div></div></div></div><div id="69966" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Use these tips to avoid scams and learn what to do if you think your Skywards ID has been compromised.</h3><p>If you receive an email or someone claiming to be from Emirates calls and asks for your account name and password, then it’s likely you have been the target of a scam.</p><p>Scammers use any means to obtain your personal information including but not limited to fake emails, pop-up ads, texts and instant messages, and even phone calls. They will try to trick you into sharing personal information, such as your Skywards ID password or credit card information. Here are some helpful tips on how you can protect your account and avoid scams.</p><h3>Protect your Skywards ID</h3><p>Never share your Skywards ID password with anyone. Emirates will never ask you for this as part of our validation process or when providing support. If you believe that your Skywards ID has been compromised, we encourage you to <a href="/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37" data-id="pagebody_link" data-link="Manage account - Forgot membership password | Link account">change your password</a> immediately.</p><h3>If you get a suspicious phone call or voicemail</h3><p>Scammers are able to spoof phone numbers and may use a combination of flattery and threats to pressure you into giving them information and/or money. We encourage you to verify the caller's identity at all times before providing any personal information. If you receive an unsolicited call from someone claiming to be from Emirates, or if in any doubt about the call, please hang up and <a href="/sg/english/help/" title="Help and support" data-id="pagebody_link" data-link="Help and support Index - body link">contact us</a> directly.</p><h3>If you receive a phishing email or text message</h3><p>Scammers also try to copy email and text messages including the unauthorized use of corporate logos and formats from legitimate companies in order to trick you into sharing your personal information and passwords. We recommend our customers do not follow links or open attachments in suspicious or unsolicited messages. Should you need to change or update your personal information, <a href="/sg/english/help/" title="Help and support" data-id="pagebody_link" data-link="Help and support Index - body link">contact us</a> directly.</p><p>The following signs can help you to identify potential phishing scams:</p><ul><li>The sender email address or phone number does not match the name of the company that the sender is claiming to be from.</li><li>Your email address or phone number is different from the one that you provided to that company.</li><li>The message starts with a generic greeting, such as “Dear customer.” Most legitimate companies will include your name in their messages to you.</li><li>A link appears to be legitimate but upon clicking takes you to a website URL which does not match the address of the company website.</li><li>The message looks significantly different from other messages that you may have received from the company.</li><li>The message requests personal information, such as credit card details or account password.</li><li>The message is unsolicited and contains an attachment.</li></ul><h3>Report phishing attempts and other suspicious messages to Emirates</h3><p>To report a suspicious email claiming to be from Emirates, you can forward the message to us at <a href="mailto:abuse@emirates.com">abuse@emirates.com<span class="hidden-control">(Opens your email client)</span></a>. Please include <a href="https://mxtoolbox.com/public/content/emailheaders/" target="_blank" data-id="pagebody_link" data-link="Complete email header - body link | External link"><span class="link__label-text">complete header<span class="hidden-control">(Opens external link in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> information. Whilst this email address is monitored by Emirates, you may not receive an individual reply to your report beyond an auto-acknowledgement.</p></div></div></div></div></div></div><div id="69969" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Protecting Security Information</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Due to the sensitive nature of security information, Emirates provides a method for you to:</p><ul><li>Verify the authenticity of security notifications</li><li>Encrypt messages that you wish to send to Emirates security teams via <a href="mailto:security@emirates.com">security@emirates.com<span class="hidden-control">(Opens your email client )</span></a></li></ul><h3>1. Obtain PGP</h3><p>You can obtain a commercial or free trial version of PGP Desktop from <a href="https://www.broadcom.com/products/cyber-security" target="_blank" data-id="pagebody_link" data-link="PGP Corporation - body link | External link"><span class="link__label-text">PGP Corporation<span class="hidden-control">(Opens external link in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a>. Additionally, <a href="https://www.gnupg.org/" target="_blank" data-id="pagebody_link" data-link="GnuPG - body link | External link"><span class="link__label-text">GnuPG<span class="hidden-control">(Opens external link in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> is available as freeware.</p><h3>2. Emirates CyberSecurity key</h3><p>This is our PGP key and it is valid until 31 December 2027</p><p>Key ID: E4CF5A99</p><p>Key Type: RSA</p><p>Expires: 31/12/2027</p><p>Key Size: 4096/4096</p><p>Fingerprint: D2CB 86B1 4741 1783 9958 F143 457C C2D2 E4CF 5A99</p><p>User ID: security@emirates.com</p><pre> ----BEGIN PGP PUBLIC KEY BLOCK---- mQINBGRl51cBEADPvx3pF7ry/zCMGuuWi0JaoiNdj3KriSUep/sW65lA7qL0IBGk 5bANBkRLSTRnh8P1R6p08ZS2VRtZJDHlSg0Pu/tUWKdbifV/KzUbc1wWfbvx/oVG 8/gV63iyiR3hOeXLqlJQ75KSp6ncDeQlYI9MQ/4jfjeM7tYgoPaiBIY/NTKiLLoF zAddt7YNp1qciUzvWbAx8hTijtmTtC9sm6BZ8Za+DYReCgcodV82f1530cmTUSkp DLhsl3Jxh9jLnWooED3vz1EXQyd3Jq1BfkhqXyOutUsmdHil+yOQAASbHC0tglOM JFWlixCHFXO0q9KzI8vO29mvCwjd/zNP2xZgLEF/hRQVGwhCJ9YMszOPyzmeIo6R 2acUNob+Nz74T4OYGrzSN/qLqPXxfRmwAUWkRIvXVfXk7+9BRLHlAwF291uo6h6n rixB4yXwIfwc6AobXOnWsxkQend43jqdwYu1relpVwYOwugaNbKUH3FFm649xHg2 V3lzzGH1Djt3dx6OpHLXK1v+YER1u4I47+L+LvGJWCzMmvLDP+ieyg7s/UkvhedM H9FCRcvV/VWK+uqULzPtbliTS4SWJ8BsaKItw3WvLIcyZAnRW6wibey/PO6S/u2M xcFRhR8rMF0i5LrOCaB7pWlFdyVSfXspKVUfiNW0ZUH2yxhp2GjO6tApcQARAQAB tCRFSyBDU09DIDIwMjMgPHNlY3VyaXR5QGVtaXJhdGVzLmNvbT6JAlQEEwEIAD4W IQTSy4axR0EXg5lY8UNFfMLS5M9amQUCZGXnVwIbAwUJCLFjlgULCQgHAgYVCgkI CwIEFgIDAQIeAQIXgAAKCRBFfMLS5M9amQC2EACNs5t4fdj98vV3Tz7LjW8vKIQ/ 8OsHlAHkm+urnW5g5LYiXAi0JmZPgn4sb6wvOtr1TNIzrYri5TR2oTc7FvdbUPRn vRs3Mct2IaNciUnjQtm1G7UpD7wK6oekd+fk3Eq6u+kKPpNOJPO5FLYngPY2a39A r94QHVM3vfh6/jxmteSJBdGwyV8IBTPpEOjZAk4NY7XHojOXVSf6876eOd192Ly/ 5UUDl4+aYyDJsvtx4BpqFDlQmeYFMlmpPiAkNN/qrXpCVzNmbWKgUXK+uZ5o2Big j71fn3yetCbDSpx3mceHiZ8RHzetK5xOunVV8S2IeHdqq+v6QB55zu795k0Kbmxl WukAmP8gOXxnoR0bXSmrIPkB/YF6uGssppBY+b5atU6fqRn5F94rdnryXtZnRH+4 iJdK6XRfMKzeeXhFZCppa3kA8G0hFFDBIryK1/cBgzHugTKYIujyjuhQW1PkUoHU /lD9TN4unHWv8LbmvH7zbRBEwLERSMWxtd+DVuutL1r9hSee4AMDu+xytsWQxeOQ RHQEdZR0UouK9OogcI0Vpr+421lm7rhT5zkR8aNbQfU0gbEzY1YjvhFWVC8bkfYS NFxzWqbbg2gg+tsRAHdc3xkFfMUq5PCGsBzB69pm9g6MG0qn+Vi5GUaj6JFvVZnr v+U5PJoUnbK1lXKKabkCDQRkZedXARAAxYmvyL+SKqq52jZIy6xXJ26vb7sp7CQz 9w5rQCIa0VG4/8RrjhIjjTHCWXqrvr8/gqYh/dS/AOBQxxmNMR1vKtmbd3WK3RIO mHgik6qil5k0HQCS3Zj6Md3mbZawvwVHp4Yz2bXkdNPqM7mzrb+FCA8BGXFxGVUs yIZnqwcpJivFXvQfqQg4fcEcB+cg8NJw0B/UXwbUgDHN9b1mxZlcCm+7ylwyFUnD bgGjyXqjsK53+JEjgwhxdeYOHaq4nM8cxwad92ZgnwNwMTc2Ke2bZ7tMjEyHsMUK fwzvgUFmuuELF/i/9tyX8YPkx8DXKwb0/oaBx+ej1NTQ4qMtyzbQ+Njsm1nDd4db 4zJmCzS7+Syyj/SLWzF+YsYUg+Gs5rVOigry9zbSJTxBWrvlDy1JQwSJUsEMbMCj rW2a1LU18S59XZfOiDO75fTTql6qICcFK99mrJEVc8K9i9DOIrCjmMnzmfilx3OE 4AxbOIQJ6c9Qvpb33TS0vIHwNeNw1bQx02p5pQKox+CB92ah9+srnzRPQNoxysue XrBAG8jeFhBS6TFVwEpywRaxG33udssQPALV6Sx1cx8CXVbdngOuhUYjfxZr+oMZ szOQoeRp4KnzoYMuoa9r4IX7sS9EncxFX2kzEQbsKr3+CUBbxixCMeiIHs8VzKp6 Ob3jyLVYoIsAEQEAAYkCPAQYAQgAJhYhBNLLhrFHQReDmVjxQ0V8wtLkz1qZBQJk ZedXAhsMBQkIsWOWAAoJEEV8wtLkz1qZ1ikP/iX7oV2FXmiUVFFM94uxucVJAOhx BsIzFoHPvNkI35r73hMHz3XzKKdUfKt2hHm5mZhvw7f7V8jgrSIWLR7zQ3jgyiOk EGs9OChGbZEmBR5ry+JW9paU0cwknDzgfZYaU+1uxZnGfJ5kKUdQBJ/ok+CdYmfo XShmU72Df9CpbSP/8HUNQ0S0NRh1rHeELkgH9SVEZzU77TfyqtoLB8HSN7n2Q6Ur I/oyXfI+pYpw7tlBvu5XRXLaKsHXWGyxxagrTt8UxhnwoCqlsv6SGh2isLBdZTwc XL6b6xRUiN/X2zD0cd1XM0APQ3xBZObgVb+TQ9/4qfnhjuZiquN4GePWevg9PThS 23DNn4Dv0e7QeYYFdZofOf0fd/T0B98Vu1xr2RUFU0iR/E4XWU8f13VgbUNjAMEq LEBOxe+kJX+QIzHEq3McJZhYGBkZd9qOCW1YS/7XgSJ+9Ap0ZnfL+jscVXBilDK4 zg8ACJrsKpWJZKrhsY2fXh+fVoogvOrMXbRplQvQDdXx63ufFXpJ3WlIFltjwa8A zZ5B5a9aP2xXlrfwpV2pMrOM9JyNLq7itzSLeAymb35MTxuxp/EoEtPTqvn2mj2e bbTDACNmvoGa7U6Q7iunQnjbruMq4pupoBCGBWvNL8EnYoVDPefefB8ste147/55 5ylF5ped+iScM18/ =M1te ----END PGP PUBLIC KEY BLOCK---- </pre><h3>3. Check our PGP signature on mail messages and documents</h3><p>Messages which have been legitimately sent by the Emirates CyberSecurity team are always signed with our PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.</p><h3>4. Encrypting sensitive information</h3><p>When sending sensitive security information by email, we encourage our customers to encrypt it.</p></div></div></div></div></div></div><div id="69963" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">If you think your Skywards ID has been compromised</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Are you concerned that an unauthorized person might have access to your Skywards ID? These steps can help you find out and regain control of your account.</p><p>Because our customers can use their Skywards ID for Emirates and its partner products and services, we encourage you to ensure that your Skywards account is as secure as possible. We recommend that our customers do not share password information with anyone. If someone you don’t know or don’t trust can sign in with your Skywards account, your account is not secure.</p><p>Here are some reasons why the Skywards account you are using may not be secure:</p><ul><li>Someone else created a Skywards account on your behalf, or you are using a Skywards account provided to you by your travel agent.</li><li>You are sharing a Skywards account with family or friends. We remind our customers that your Skywards account is your personal account. If you wish to accrue miles for, or from, family members, you can sign up for Skywards’ <a href="/sg/english/skywards/my-family/" data-id="pagebody_link" data-link="My Family - body link">“My Family” programme</a>.</li><li>You do not recognize the Skywards account that is signed in to The Emirates App on your device.</li><li>You may/have shared your password with someone else intentionally or unintentionally. For example, someone else selected your password for you, you told someone your password, or you might have entered your password on a "phishing" site.</li><li>You do not have control of the email address or phone number associated with your Skywards account.</li><li>Your password may be considered weak or has been compromised. You can learn more about weak passwords <a href="https://haveibeenpwned.com/Passwords" target="_blank" data-id="pagebody_link" data-link="Weak password - body link | External link"><span class="link__label-text">here<span class="hidden-control">(Opens external link in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> and how you should construct a more robust password for your account <a href="https://www.nist.gov/blogs/taking-measure/easy-ways-build-better-p5w0rd" target="_blank" data-id="pagebody_link" data-link="NIST Construct a more robust password - body link | External link"><span class="link__label-text">here<span class="hidden-control">(Opens external link in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a>.</li></ul><p>If any of the above sounds familiar , your account may be compromised and we recommend you take the following steps as soon as possible to <a href="/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37" data-id="pagebody_link" data-link="Manage account - Forgot membership password | Link account">reset your password and review your account information</a>.</p></div></div></div></div></div></div><div id="69964" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">How do I know if my Skywards account was compromised?</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Your Skywards account might be compromised if you receive an account notification from Emirates Skywards for a change that you did not make, or if you do not recognize changes to account details. For example:</p><ul><li>You receive an email or notification stating that your Skywards account was used to sign into a device which you do not recognize or did not sign in to recently (for example, "Your Skywards account was used to sign in to Emirates.com on an unknown PC or from an unknown location").</li><li>You receive a confirmation email from Emirates stating that your Skywards account password was changed, or your account information was updated, but you do not recall making such changes.</li><li>You see Skywards miles deducted for purchases or redemptions that you did not make.</li><li>Your password no longer works, or it might have been changed or locked.</li><li>You do not recognize some or all of your account details.</li></ul><p>If you receive an email that you are not sure is valid or you think may be a fraudulent "phishing" email, here are some helpful tips that can help you determine its legitimacy.</p></div></div></div></div></div></div><div id="69965" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">How can I gain control of my Skywards account?</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>If you believe that your Skywards account has been compromised, you can use these steps to gain control of it and review your account information:</p><ol><li>Sign in to your <a href="/transfer.aspx?pageurl=/account/sg/english/login/login.aspx&section=MYA&th=7e834fde8184e2eeb4bfee69cb4443820f43c480" data-id="pagebody_link" data-link="Log in to Emirates - body link | Link-Account">Skywards account page</a>. If you are unable sign in or you receive a message that the account is locked when you try to sign in, <a href="/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37" data-id="pagebody_link" data-link="Manage account - Forgot membership password | Link account">try to reset or unlock your account</a>. If you are still unable to sign in, you can contact the <a class="bodyLink" href="/sg/english/help/" title="Help and support" data-id="pagebody_link" data-link="Help and support Index - body link">Skywards team</a>.</li><li><a href="/transfer.aspx?pageurl=/account/sg/english/manage-account/account-settings/&section=MYA&th=f962646e50218101cf33a12d4807ab51b2310248" data-id="pagebody_link" data-link="Manage account - Change your Skywards account password | Link account">Change your Skywards account password</a> and choose a strong password.</li><li>Review all the personal and security related information in your account. Update any information that is incorrect or that you do not recognize, including: <ul><li>Your name.</li><li>Your primary Skywards account email address. If you need to <a href="/transfer.aspx?pageurl=/account/sg/english/manage-account/personal-preferences/&section=MYA&th=c6390f90b6ceec01e8a117a6b3b9e4ef476b095f" data-id="pagebody_link" data-link="Manage account - change your email address | Link account">change your email address</a> you can do so by accessing your Personal Preferences.</li><li><a href="/transfer.aspx?pageurl=/account/sg/english/manage-account/my-profile/&section=MYA&th=94c6b3a66f2acb62ce6d27fb98b054be8a66852a" data-id="pagebody_link" data-link="Manage account - All alternate email address | Link account">All alternate email addresses</a>, rescue email addresses, and phone numbers.</li></ul></li><li>Check with your email address provider to make sure that you control every email address associated with your Skywards account. If you do not recognize and control the email addresses associated with the Skywards account, we recommend that you should change the password for the email address or use a different email address.</li></ol><p>If you have completed the steps above but still have reason to believe your account is still compromised, you can contact the <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">Emirates contact center</a>.</p></div></div></div></div></div></div><div id="69943" data-organism="sticky-left-nav-end"><div class="sticky-left-nav-end"></div></div></main><div class="breadcrumbs"><ul class="e-container breadcrumbs__content"><li class="breadcrumbs__item"><a session="[object Object]" href="/sg/english/" class="link link--with-hover-bg breadcrumbs__item-link">Emirates</a></li><li class="breadcrumbs__item"><a session="[object Object]" href="/sg/english/information/" class="link link--with-hover-bg link--default breadcrumbs__item-link"><span class="link__text">Emirates Website Policy and Information</span></a></li><li class="breadcrumbs__item"><span>Contact Emirates About Security Issues</span></li></ul></div><footer class="footer" data-auto="footer"><div class="footer__wrapper e-container footer__wrapper--lite_b2b"><div class="e-row"><div class="e-col-sm-12 e-col-lg-3 links-section"><div><h2 class="links-section__heading reset-h">About us</h2><ul class="links-section__list-links"><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="About us:About us" renderspan="true" session="[object Object]" href="/sg/english/about-us/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">About us</span></a></li><li class="links-section__link-item"><a data-id="footer_nav_ext_link" data-link="About us:Careers" renderspan="true" session="[object 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link__text--underline">Frequently asked questions</span></a></li></ul></div></div><div class="e-col-sm-12 e-col-lg-3 links-section"><div><h2 class="links-section__heading reset-h">Book</h2><ul class="links-section__list-links"><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Book:Book flights" renderspan="true" session="[object Object]" href="/sg/english/book/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">Book flights</span></a></li><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Book:Travel services" renderspan="true" session="[object Object]" href="/sg/english/book/travel-services/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">Travel services</span></a></li><li class="links-section__link-item"><a 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Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.","Common/Modal/platinum-popup-heading__image":{"altText":"Heading Image","contentHash":"frp4u5","url":"/media/ps-intro-234-32675.jpg"},"Common/Modal/platinum-popup-heading__text":"Activate exclusive Platinum privileges","Common/Modal/platinum-popup-link__url":{"schema":"Link-Account","target":"_self","title":"Learn More ","url":"/transfer.aspx?pageurl=/account/sg/english/manage-account/platinum-benefits/platinum-benefits.aspx&section=MYA&th=1677bf691183b6d02de4bfb5e730ad20793ee493"},"Common/Modal/platinum-popup-message__text":"Your Platinum membership is now even more rewarding. Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.","Common/Modal/silver-popup-heading__image":{"altText":"Heading Image","contentHash":"frp4u5","url":"/media/ps-intro-234-32675.jpg"},"Common/Modal/silver-popup-heading__text":"New benefits for silver members","Common/Modal/silver-popup-link__url":{"schema":"Link-Account","target":"_self","title":"Learn More","url":"/transfer.aspx?pageurl=/account/sg/englishmanage-account/silver-benefits/silver-benefits.aspx&section=MYA&th=e3a4ca723692ed78fd7053a7b36e5655bd6961ee"},"Common/Modal/silver-popup-message__text":"Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Silver member.","Common/Modal/skywards-popup-heading__image":{"altText":"Heading Image","contentHash":"frp4u5","url":"/media/ps-intro-234-32675.jpg"},"Common/Modal/skywards-popup-heading__text":"New benefits for blue members","Common/Modal/skywards-popup-link__url":{"schema":"Link-Account","target":"_self","title":"Learn More","url":"/transfer.aspx?pageurl=/account/sg/englishmanage-account/blue-benefits/blue-benefits.aspx&section=MYA&th=1486860a8ba2745c5ff5b3d082a5fa5378e6b6e0"},"Common/Modal/skywards-popup-message__text":"Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Blue member.","Common/SEO/seoTwittercard":"summary","Common/SEO/seoTwittersite":"@emirates","Common/Session-timeout/timeout-continue-cta-title__text":"Continue","Common/Session-timeout/timeout-countdown__text":"60","Common/Session-timeout/timeout-expiring-cta-message__text":"Please click continue to stay on this page","Common/Session-timeout/timeout-expiring-message__text":"Your session will timeout in","Common/Session-timeout/timeout-expiring-metric__text":"seconds","Common/Session-timeout/timeout-homepage-cta-title__text":"Go to homepage","Common/Session-timeout/timeout-homepage-cta-url":{"schema":"Link-Existing","target":"_self","url":"/sg/english/"},"Common/Session-timeout/timeout-homepage-cta-url__text":"/","Common/Session-timeout/timeout-login-message__text":"Log in again","Common/Session-timeout/timeout-timed-out-message__text":"<p>Your session has been <strong>timed out.</strong></p><p>You can login again or go back to Homepage.</p>","Common/Video/Audio_description":"Audio description","Common/Video/Audio_descriptive__disabled":"Pause audio descriptive video","Common/Video/Audio_descriptive__enabled":"Play audio descriptive video","Common/Video/Captioning":"Captioning","Common/Video/audio-description-icon":{"altText":"audio 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fullscreen","Common/Video/newspaper-icon":{"altText":"newspaper","contentHash":"zr1dy3","url":"/media/newspaper-234-22472.svg"},"Common/Video/pause-circle-icon":{"altText":"pause circle","contentHash":"tbqy16b","url":"/media/pause-circle-234-22462.svg"},"Common/Video/pause__text":"Pause the video","Common/Video/play-circle-icon":{"url":"https://c.ekstatic.net/ecl/skywards/my-family/play-circle.svg","contentHash":"A14HSvOlW_XIFy6JSjXiXA"},"Common/Video/play__in__modal__text":"Play video (Opens a new pop-up)","Common/Video/play__text":"Play the video","Common/Video/video__Audio_description":"Audio description","Common/Video/video__Captioning":"Captioning","Common/Video/video__Close_captioning":"Closed Captioning","Common/Video/video__options":"Options","Common/Video/video__pause":"Pause the video","Common/Video/video__stop-fs":"Stop the video in fullscreen","Common/Video/video__we_dont-support_provider":"We don't support {{provider}} provider","Common/Video/volume-down-icon":{"altText":"volume down","contentHash":"8jys1qn","url":"/media/baseline-volume_down-24px-234-22489.svg"},"Common/Video/volume-mute-icon":{"altText":"volume mute","contentHash":"rb1ng5d","url":"/media/baseline-volume_mute-24px-234-22474.svg"},"Common/Video/volume-off-icon":{"altText":"volume off","contentHash":"jxjnxab","url":"/media/baseline-volume_off-24px-234-22478.svg"},"Common/Video/volume-up-icon":{"altText":"volume 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Google Play","Common/ios-smart-banner/appstore-store-ios_text":"On the App Store","Common/ios-smart-banner/appstore-store-windows_text":"In Windows store","Common/ios-smart-banner/appstore-title_text":"Emirates App","Common/outage/flights_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/ice_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/lounges_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/upcoming_flights_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/wines_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/womf_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/Skywards-Plus/skywards-plus__text":"Skywards+","Common/load-more__text":"Load more","Common/show-more__text":"Show more","Common/Account/miles-outage__text":"Miles balance information unavailable at this time","Common/Accessibility/click-here-for-more-info__text":"Please click here for more information.","Common/Dubai-Experience/Payment/Terms-And-Conditions/hotels-title__text":"Hotels","Common/Dubai-Experience/Payment/Terms-And-Conditions/transfer-title__text":"Transfer","Common/Dubai-Experience/Payment/Terms-And-Conditions/activities-title__text":"Activities","Common/operational-update-alerts/show-more__text":"Show more","Common/operational-update-alerts/message__url":{"schema":"Link-Existing","url":"/sg/english/help/travel-updates"},"Common/operational-update-alerts/label__text":"Important:","Common/operational-update-alerts/show-less__text":"Show less","Common/operational-update-alerts/dismiss__text":"Close","Common/hide__text":"Hide","Common/Date/month__text":"Month","Common/SEO/emirates-logo__url":{"schema":"Link","title":"Emirates Logo","url":"https://c.ekstatic.net/ecl/logos/emirates/emirates-logo-badge-registered.png"},"Common/Skywards-Plus/skywards-details-page-link":{"schema":"Link-Existing","title":"Skywards+","url":"/sg/english/skywards/skywards-plus/details","target":"_self"},"Common/last-updated-timestamp__text":"Last updated: {timestamp} (GMT +4)","Common/Accessibility/and__text":"and","Common/Accessibility/results-found__text":"{numberOfResults} results found","Common/Accessibility/result-found__text":"1 result found","Common/Skywards-Plus/skywards-plus-subscription__url":{"schema":"Link-Existing","title":"Skywards+","url":"/sg/english/skywards/skywards-plus/subscription","target":"_self"},"Common/show-less__text":"Show less","Common/Date/hour__text":"Hour","Common/Date/minute__text":"minute","Common/Date/hours__text":"Hours","Common/Date/minutes__text":"minutes","Common/Session-timeout/timeout-re-authenticate__text":"Reauthenticate","Common/Date/day__text":"Day","Common/Date/year__text":"Year","Common/Skywards-Plus/subscribe-to-skywards-plus__text":"Subscribe to Skywards+","Common/Session-timeout/timeout-re-authenticate-cta-message__text":"Please click Reauthenticate to log in again ","Common/Accessibility/close-dialog__text":"close dialog","Common/Accessibility/not-selected__text":"not selected","Common/Origin-Destination/Flights/tooltip-origin-destination-cabin-class__text":"{origin} to {destination} - {segmentCabinClass} Class","Common/Origin-Destination/Flights/class-fare-label__text":"Class / Fare:","Common/Session-timeout/timeout-re-authenticate-cta-message2__text":"Please click on Reauthenticate to log in again","Common/Session-timeout/timeout-expired-message__text":"Your session has expired","Common/CAB/Layout/cab-background__image":{"url":"https://c.ekstatic.net/ecl/aircraft-interior/economy-class/economy-class-cabin-seats-w1280x960.jpg","contentHash":"6tr4fmCV4QwJB2w-1CF1cA"},"Common/CAB/Error/title__text":"We're sorry","Common/CAB/Error/sub-title__text":"Unfortunately we could not complete your request","Common/CAB/Error/page-title__text":"Manage your booking","Common/CAB/Error/page-title-mbl__text":"Change your booking","Common/CAB/Error/Session/message-hdr__text":"Please start again","Common/CAB/Error/Session/message-bdy__text":"Return to Manage a Booking and choose 'Change dates & times'. ","Common/CAB/Error/Technical/header__text":"Oops, something went wrong","Common/CAB/Error/Technical/message-hdr__text":"Technical error","Common/CAB/Error/Technical/message-bdy__text":"There has been an error in submitting your request at this time. Please try again or call the contact centre.","Common/CAB/Go-Back/button__text":"Return to Manage a Booking","Common/Flight-Card-Details/upgrade-class-brand__text":"Upgrade to {class} {brand}","Common/Flight-Card-Details/select-upgrade__text":"Select to upgrade","Common/Flight-Card-Details/destination-image-url__text":"https://c.ekstatic.net/shared/images/destination/v1/airports/{destination}/{size}.jpg","Common/Flight-Card-Details/upgrade-not-available__text":"Upgrade not available","Common/Origin-Destination/journey-total-duration__text":"{hours} hrs {minutes} mins","Common/Origin-Destination/multiple-connections-link__text":"connections","Common/Origin-Destination/header__text":"{origin} to {destination}","Common/Origin-Destination/multiple-stops-link__text":"stops","Common/Origin-Destination/non-stop-link__text":"Non-stop","Common/Origin-Destination/single-connection-only-link__text":"connection","Common/Flight-Modal/connection-flight-info__text":"Passengers on connecting flights will need to change aircraft.","Common/Flight-Modal/connection-layover-details__text":"Duration {hours} {minutes}","Common/Flight-Modal/connection-airport-details__text":"Connection in {origin}","Common/Flight-Modal/aircraft-type__text":"Aircraft type","Common/Flight-Modal/total-duration__text":"Total duration: {hours} {minutes}","Common/Flight-Modal/flight-number__text":"Flight number","Common/Flight-Modal/flight-ond-from-to__text":"From <strong>{originAirportName} ({originAirportCode})</strong> to <strong>{destinationAirportName} ({destinationAirportCode})</strong>","Common/Flight-Modal/operated-by-carrier__text":"Operated by {carrier}","Common/Flight-Modal/title__text":"Flight details","Common/Origin-Destination/Flights/mixed-class-fare-brand-value__text":"Mixed class - {fareBrand}","Common/Origin-Destination/Flights/mixed-class-value__text":"Mixed class","Common/Origin-Destination/Flights/class-label-desktop__text":"Class","Common/Origin-Destination/Flights/class-label__text":"Class:","Common/Origin-Destination/Flights/class-value__text":"{cabinClass}","Common/Origin-Destination/Flights/fare-label__text":"Fare","Common/Stops-Info/stop-detail-arrival__text":"Arrival","Common/Stops-Info/stop-detail-departure__text":"Departure","Common/Stops-Info/stop-detail-duration__text":"Duration","Common/Stops-Info/stop-detail-stop__text":"Stop","Common/Pax-Count-Labels/num-adult__text":"{num} adult","Common/Flight-Card-Details/business-special-info__text":"The Business Class Special fare does not include complimentary Chauffeur-drive or Lounge access.","Common/CAB/Error/cab-urp-title__text":"Technical error","Common/CAB/Error/cab-urp-message__text":"Sorry, we have a technical problem at the moment. Please try again later.","Common/StepByStepGuide/previous__text":"Previous","Common/StepByStepGuide/next__text":"Next","Common/StepByStepGuide/start-over__text":"Restart","Common/Flight-Modal/nonaircraft-type__text":"Type","Common/Flight-Modal/equipment-number__text":"Number","Common/Origin-Destination/bus-icon__image":{"url":"https://c.ekstatic.net/ecl/icons/bus-icon.svg","contentHash":"tXBeueyMcCitzfJFk2nJYw"},"Common/Origin-Destination/train-icon__image":{"url":"https://c.ekstatic.net/ecl/icons/train-icon.svg","contentHash":"1lkVwcdUh5f__e6AsE4FAw"},"Common/Cabin-Class-Full-Description/business-class__text":"Business Class","Common/Cabin-Class-Full-Description/economy-class__text":"Economy Class","Common/Cabin-Class-Full-Description/first-class__text":"First Class","Common/Cabin-Class-Full-Description/premium-economy__text":"Premium Economy","Common/Session-timeout/timeout-cancel-cta-title__text":"Cancel","Common/CAB/Error/search-results-message-bdy__text":"This itinerary cannot be changed online. Please call the contact centre.","Common/Origin-Destination/flight-icon__image":{"url":"/media/flight%402x-234-100297.png","contentHash":"Eka4lpltEQAFm16fX6nnfw"},"Common/CAB/Go-Back/return-to-my-trips__text":"Return to My Trips","Common/CAB/Error/Session/message-bdy-hybrid__text":"Return to My Trips and choose 'Change dates & times'.","Common/Pax-Count-Labels/num-infant__text":"{num} infant","Common/Pax-Count-Labels/num-infants__text":"{num} infants","Common/Pax-Count-Labels/num-ofw__text":"{num} Overseas Filipino Worker","Common/Pax-Count-Labels/num-ofws__text":"{num} Overseas Filipino Workers","Common/Pax-Count-Labels/num-teenagers__text":"{num} teenagers","Common/Pax-Count-Labels/num-passengers__text":"{num} passengers","Common/Pax-Count-Labels/num-passenger__text":"{num} passenger","Common/Flight-Modal/ghost-tailfin__image":{"url":"/media/ghost_tailfin-234-100298.svg","contentHash":"k5b1Ki6BZk1MtPzL25COSg"},"Common/Dropdown/search-location__text":"Search location","Common/CAB/Error/Session/CABCU/message-bdy-hybrid__text":"Return to My Trips and choose 'Upgrade flights with Cash'","Common/CAB/Error/Session/CABCU/message-bdy__text":"Return to Manage a Booking and choose 'Upgrade with Cash'.","Common/Accessibility/show-more-announcement__text":"Selecting this will bring the focus back to section heading","Common/Origin-Destination/minute__text":"min","Common/Origin-Destination/minutes__text":"mins","Common/Origin-Destination/hours__text":"hrs","Common/Origin-Destination/hour__text":"hr","Common/Origin-Destination/journey-total__text":"{hours} {minutes}","Common/Hajj-Umrah/umrah-flt__text":"Only Saudi nationals and G20 attendees are permitted to travel.","Common/Hajj-Umrah/non-umrah-flt__text":"This flight is only for non-Umrah passengers and will arrive and depart at the North Terminal.","Common/Hajj-Umrah/haj-flt-extra__text":"Important: Non GCC passengers are not permitted to travel on this flight for Hajj.","Common/Hajj-Umrah/haj-flt__text":"Important: The flight is only for Hajj pilgrims. GCC nationals -except Saudi nationals- are permitted to travel. Arrival and departure in Jeddah will be from the Hajj terminal.","Common/Account/family-head__text":"{name} - Family Head","Common/Account/business-rewards-member__text":"{name} - Business Rewards Member","Common/Account/points__text":"Points","Common/Account/business-rewards-admin__text":"{name} - Business Rewards Administration","Common/CAB/Navigation/Footer/gdpr-privacy-policy__url":{"schema":"Link-Existing","title":"privacy policy","url":"/sg/english/sitetools/privacy_policy.aspx "},"Common/Hajj-Umrah/hajj-umrah-logo__image":{"url":"/media/hajj-umrah-logo-234-72928.png","contentHash":"Y0eSQ7iF6w-A55LfIOBHyA"},"Common/Hajj-Umrah/restriction-message__text":": Hajj/Umrah restrictions apply","Common/CAB/Calendar/onward-date__text":"Onward Date","Common/CAB/Calendar/header-label__text":"Choose your {start} to {end} departure date","Common/CAB/Calendar/inbound-date__text":"Inbound Date","Common/CAB/Business-Rewards-Toggle/button-off__text":"OFF","Common/CAB/Business-Rewards-Toggle/content__text":"Would you like to use Business Rewards points?","Common/CAB/Business-Rewards-Toggle/button-on__text":"ON","Common/CAB/Business-Rewards-Toggle/title__text":"Business Rewards Points","Common/CAB/Error/multiple-tab-open-error-message__text":"Multiple browser tabs and windows are not supported by this website. Please close this tab and continue using the most recent tab.","Common/Accessibility/close__text":"close","Common/Accessibility/sub-heading__text":"Sub heading","Common/Accessibility/not-available__text":"not available","Common/Accessibility/available__text":"available","Common/CAB/Account/customer-name-pattern__text":"{{title}} {{firstName}} {{middleName}} {{lastName}}","Common/CAB/Go-Back/back-to-dex-button__text":"Return to Dubai Experience","Common/Account/my-account__text":"My Account","Common/back-to-top__text":"Back to top","Common/Origin-Destination/Flights/class-fare-brand-value__text":"{cabinClass} {fareBrand}","Common/Error/server-error-description__text":"Sorry, we're having technical issues at this time. Please try again later or contact us for further assistance.","Common/Error/server-error__text":"Server error","Common/Flight-Card-Details/upgrade-not-combinable__text":"Not combinable","Common/Flight-Card-Details/upgrade-not-available-br-dept-time-rest__text":"Saver tickets can only be upgraded once check-in is open for your flight","Common/Error/refresh-page__text":"Refresh page","Common/Flight-Card-Details/br-insufficient-points__text":"Insufficient points","Common/Dubai-Experience/Payment/Terms-And-Conditions/dubai-experience":"Dubai Experience","Common/currency-amount-new-format__text":"{currencyCode} <span class=\"amount\">{cultureFormattedCurrencyValue}</span>","Common/Flight-Card/stop__text":"{stops} stop","Common/Flight-Card/non-stop__text":"Non-stop","Common/Flight-Card/operated-by__text":"is operated by {carrier}","Common/Origin-Destination/journey-total-duration-hrs-mins__text":"{hours} hrs {minutes} mins","Common/Origin-Destination/journey-total-duration-hr-mins__text":"{hours} hr {minutes} mins","Common/Origin-Destination/journey-total-duration-hr-min__text":"{hours} hr {minutes} min","Common/Origin-Destination/journey-total-duration-hrs-min__text":"{hours} hrs {minutes} min","Common/Flight-Card/HAJ__text":"Hajj/Umrah","Common/Flight-Card/haj-restrictions-apply__text":"restrictions apply","Common/Flight-Card/stop-connections__text":"{stops} stop, {connections} connections","Common/Flight-Card/stops-connections__text":"{stops} stops, {connections} connections","Common/Flight-Card/stop-connection__text":"{stops} stop, {connections} connection","Common/Flight-Card/mixed-cabin__text":"Mixed Class","Common/Flight-Card/stops-connection__text":"{stops} stops, {connections} connection","Common/Flight-Card/connection__text":"{connections} connection","Common/Flight-Card/connections__text":"{connections} connections","Common/Flight-Card/stops__text":"{stops} stops","Common/Flight-Card/connection-airport__text":"Connection in {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/cabin-partially-available__text":"Partially available","Common/Flight-Card/OTH__text":"Other information","Common/Flight-Card/GOV__text":"Government restriction","Common/Flight-Card/connects-in-dubai__text":"Connects in Dubai","Common/Flight-Card/cabin-sold-out__text":"Sold out","Common/Flight-Card/class-fare-type__text":"Class / Fare type","Common/Flight-Card/cabin-not-offered__text":"Not offered","Common/Flight-Card/mixed-cabin-show-details__text":"Show details","Common/Flight-Card/mixed-cabin-description__text":"{cabinClass} is not available for all of your flights.","Common/Flight-Card/different-cabins-seating__text":"You will be seated in different cabin classes during your trip","Common/Flight-Card/partially-available-cabin__text":"{cabinClass} is partially available for this journey","Common/Flight-Card/origin-to-destination-code__text":"{origin} to {destination}","Common/Flight-Card/Modal/connection-duration__text":"Duration {duration}","Common/Flight-Card/Modal/connection-info__text":"Passengers change aircraft when connecting.","Common/Flight-Card/Modal/header__text":"Flight details","Common/Flight-Card/Modal/aircraft-type__text":"Aircraft type","Common/Flight-Card/Modal/other-segment-type__text":"Type","Common/Flight-Card/Modal/flight-number__text":"Flight number","Common/Flight-Card/Modal/ond-from-to__text":"From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/Modal/connection-airport__text":"Connection in {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/Modal/mixed-cabin-generic__text":"You will be seated in different cabin classes during your trip","Common/Flight-Card/Modal/stop-details-departure__text":"Departure","Common/Flight-Card/Modal/stop-details-duration__text":"Duration","Common/Flight-Card/Modal/stop-details-arrival__text":"Arrival","Common/Flight-Card/Modal/stop-details-stops__text":"Stops","Common/Flight-Card/Modal/total-duration__text":"Total duration","Common/Flight-Card/Modal/operated-by__text":"Operated by {carrier}","Common/Flight-Card/no-change__text":"Unchanged","Common/show__text":"Show","Common/Filter-Sort/sort-by__text":"Sort by","Common/Filter-Sort/sort__text":"Sort","Common/ond__text":"{originAirportName} to {destinationAirportName}","Common/Cabin-Brands/flex-plus__text":"Flex Plus","Common/Cabin-Brands/flex__text":"Flex","Common/Cabin-Brands/saver__text":"Saver","Common/Cabin-Brands/special__text":"Special","Common/Dropdown/add__text":"Add","Common/Accessibility/pause__text":"pause","Common/Accessibility/play__text":"play","Common/Origin-Destination/flight-card-header__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/premium-economy__text":"Premium Economy","Common/Flight-Card/first__text":"First","Common/Flight-Card/train__text":"Train","Common/Flight-Card/bus__text":"Bus","Common/Flight-Card/business__text":"Business","Common/Flight-Card/stop-details__text":"Stop in {stationName} for {duration}","Common/Flight-Card/flight-details-link__text":"All flight details","Common/Flight-Card/economy__text":"Economy","Common/Flight-Card/number__text":"Number","Common/Flight-Card/cabin-class__text":"{cabinClass} Class","Common/Flight-Card/view-detailed-fare-condictions__text":"View detailed fare conditions","Common/Trip-Summary/carrier-imposed-charges__text":"Carrier-imposed charges","Common/Trip-Summary/fare-breakdown__text":"Fare breakdown","Common/Trip-Summary/change-fee__text":"Change fee:","Common/Trip-Summary/breakdown-modal-currency__text":"All prices shown below are in {currency}.","Common/Trip-Summary/checked-baggage__text":"Checked baggage:","Common/Trip-Summary/fuel-surcharge__text":"Fuel surcharge","Common/Trip-Summary/flight-details-link__text":"All flight details","Common/Trip-Summary/passenger-summary-children__text":"Children","Common/Trip-Summary/fare_break_down_description__text":"Fare","Common/Trip-Summary/passenger-summary-infants__text":"Infants","Common/Trip-Summary/number-of-pax__text":"Number of passengers","Common/Trip-Summary/fare_break_down_label__text":"Fare details","Common/Trip-Summary/grand-total__text":"Grand total","Common/Trip-Summary/passenger-summary-teenagers__text":"Teenagers","Common/Trip-Summary/passenger-summary-adults__text":"Adults","Common/Trip-Summary/tax-break-down-label__text":"Tax/fee/surcharge code","Common/Trip-Summary/passenger-summary-ofws__text":"Overseas Filipino Workers ","Common/Trip-Summary/tax-break-down-description__text":"Tax/fee/surcharge description","Common/Trip-Summary/tax-grand-total__text":"Total","Common/Trip-Summary/total-per-pax__text":"Total per passenger","Common/Trip-Summary/refund-fee__text":"Refund fee:","Common/Trip-Summary/total-for-all-pax__text":"Total for all {paxType} passengers","Common/Trip-Summary/tax-breakdown__text":"Tax Breakdown","Common/Trip-Summary/taxes-and-fees__text":"Taxes and fees","Common/Flight-Card/Modal/number__text":"Number","Common/Flight-Card/Modal/bus__text":"Bus","Common/Flight-Card/Modal/train__text":"Train","Common/Accessibility/change-search-redirect__text":"Change search button redirects to flight status search page","Common/Accessibility/opens-preview-modal-pdf__text":"'Download flight certificate' opens a preview in a modal and provides a PDF download option within the preview modal.","Common/Flight-Card/connection-duration__text":"Duration {hours}h {minutes}m","Common/Accessibility/a11y-apply-promo-code__text":"Apply this code","Common/Accessibility/a11y-promo-code-not-valid__text":"Your code is not valid","Common/Accessibility/a11y-promo-code-validated__text":"Your code is valid","Common/Accessibility/a11y-validating-promo-code__text":"Validating promotional code","Common/Accessibility/dropdown__collapsed__AA__annoucement__text":"Collapsed","Common/Accessibility/cabin-status-announce__text":"{cabin} {status}.","Common/Accessibility/dropdown__expanded__AA__annoucement__text":"Expanded","Common/Accessibility/ond-aria-label__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Accessibility/fare-rules-terms-and-conditions__text":"Fare rules & Terms and conditions","Common/Accessibility/selected-sort-is__text":"Sort {appliedSort} filter Selected","Common/Accessibility/return-to-review-dialog__text":"Return to Review will close the dialog","Common/Accessibility/miles-breakdown-loading__text":"Loading Miles breakdown","Common/Accessibility/a11y-search-page-link__text":"Navigate to Search page","Common/Accessibility/cabin-price-announce__text":"{cabin} from {lowestPrice}.","Common/Accessibility/change-search-aria-label__text":"Change search opens a modal","Common/Accessibility/flight-results-loading__text":"flight results are loading","Common/Accessibility/sort-options-popup-closed__text":"sort options popup closed","Common/Accessibility/icon__text":"Icon","Common/Accessibility/cabin-lowest-price-announce__text":"{cabin} from {lowestPrice}, lowest price.","Common/Accessibility/currency-list-loading__text":"Currency results are loading","Common/Accessibility/skyward-miles-details-caption__text":"Skyward Miles details","Common/Accessibility/available-cabin-announce__text":"Available classes","Common/Accessibility/flight-fare-conditions-loading__text":"Flight fare conditions are loading","Common/Accessibility/sort-options-popup-opened__text":"Sort options popup opened","Common/Flight-Card/Modal/on-time-performance__text":"On time performance","Common/Flight-Card/Modal/on-time-performance__url":{"schema":"Link","title":"On time performance","url":"/sg/english/information/on-time-performance/","target":"_blank"},"Common/Flight-Card/Modal/ond__text":"{originAirportName} to {destinationAirportName}","Common/Flight-Card/Modal/upgrade-available__text":"Upgrade available","Common/Flight-Card/Modal/connection-airport-code__text":"Connection in {destinationAirportCode}","Common/Flight-Card/Modal/to__text":"{originAirportName} to {destinationAirportName}","Common/Flight-Card/Modal/ond-from-to-with-code__text":"From {originAirportCode} to {destinationAirportCode}","Common/Trip-Summary/passenger__text":"Passenger","Common/Trip-Summary/passenger-with-count__text":"1 passenger","Common/Trip-Summary/baggage-summary-title__text":"Additional baggage","Common/Trip-Summary/passenger-summary-ofw__text":"Overseas Filipino Worker","Common/Trip-Summary/carryon-baggage-allowance__text":"Carry-on baggage allowance","Common/Trip-Summary/baggage-allowance-per-passenger-type__text":"Baggage allowance per passenger type","Common/Trip-Summary/hide-summary__text":"Hide summary","Common/Trip-Summary/flight__text":"Flight","Common/Trip-Summary/embargo__text":"Embargo","Common/Trip-Summary/passenger-summary-child__text":"Child","Common/Trip-Summary/passenger-type__text":"Passenger type","Common/Trip-Summary/passengers__text":"{numberOfPassengers} passengers","Common/Trip-Summary/inclusive-fuel-surcharge__text":"Inclusive of airfare, taxes, fees and fuel surcharge","Common/Trip-Summary/flights-header__text":"Flights","Common/Trip-Summary/header-summary__text":"For {{passengerCount}} {{passengersText}} - {inclusionText}","Common/Trip-Summary/charges-may-apply__text":"Charges may apply for any baggage exceeding the allowance above. Online discounts for additional baggage allowances may be available in Manage your Booking. Any additional charges can also be paid at the airport.","Common/Trip-Summary/inclusive-non-fuel-surcharge__text":"Inclusive of airfare, taxes, fees","Common/Trip-Summary/itinerary__text":"Itinerary","Common/Trip-Summary/passenger-summary-teenager__text":"Teenager","Common/Trip-Summary/baggage-allowance__text":"Baggage allowance","Common/Trip-Summary/approx-currency__text":"(approx. {approxPrice})","Common/Trip-Summary/carryon-baggage-allowance-description__text":"Carry-on baggage rules differ for each operating carrier. Carry-on baggage allowances will change for each flight, depending on the operating carrier. A detailed breakdown of your carry-on baggage allowance for each flight is shown in the table below.","Common/Trip-Summary/fare-break-down-label__text":"Fare details","Common/Trip-Summary/inclusive__text":"Inclusive of airfare, taxes, fees and carrier imposed charges","Common/Trip-Summary/oneway__text":"One way","Common/Trip-Summary/change-search__text":"Change search","Common/Trip-Summary/bag__text":"Bag {ordinal}","Common/Trip-Summary/checked-baggage-allowance__text":"Checked baggage allowance","Common/Trip-Summary/header-summary-passengers__text":"For {passengerCount} passengers - {inclusionText}","Common/Trip-Summary/passenger-summary-infant__text":"Infant","Common/Trip-Summary/passenger-summary-adult__text":"Adult","Common/Trip-Summary/baggage-allowance-summary__text":"Baggage allowance summary","Common/Trip-Summary/embargo-description__text":"Embargo: A carrier-imposed embargo applies to a flight within your itinerary. To view details of this embargo, please click on the link below.","Common/Trip-Summary/carrier__text":"Carrier","Common/Trip-Summary/header-summary-passenger__text":"For 1 passenger - {inclusionText}","Common/Trip-Summary/fare-break-down-description__text":"Fare","Common/Trip-Summary/inclusive-with-tax__text":"Inclusive of airfare, taxes, fees and charges","Common/Trip-Summary/passengers-with-count__text":"{numberOfPassengers} passengers","Common/Trip-Summary/seat-char-extra-legroom__text":"Extra Legroom","Common/Trip-Summary/total-for-all-adults__text":"Total for all adults","Common/Trip-Summary/read-the-full-applicable-baggage-rules__text":"Read the full applicable baggage rules","Common/Trip-Summary/seat-char-twin__text":"Twin","Common/Trip-Summary/return__text":"Return","Common/Trip-Summary/selection-summary__text":"You will see the summary of your selections here","Common/Trip-Summary/total-to-be-paid__text":"Total to be paid","Common/Trip-Summary/travel-insurance__text":"Travel Insurance","Common/Trip-Summary/seat-char-upperdeck-twin__text":"Twin","Common/Trip-Summary/seat-char-regular-bulkhead__text":"Bulkhead","Common/Trip-Summary/seat-summary-title__text":"Seat selections","Common/Trip-Summary/total__text":"Cost","Common/Trip-Summary/total-for-all-children__text":"Total for all children","Common/Trip-Summary/seat-char-bassinet__text":"Bassinet","Common/Trip-Summary/ti-header__text":"Travel Insurance","Common/Trip-Summary/total-for-all-infants__text":"Total for all infants","Common/Trip-Summary/total-for-all-ofw__text":"Total for all Overseas Filipino Workers","Common/Trip-Summary/total-for-all-teenagers__text":"Total for all teenagers","Common/Trip-Summary/view-summary__text":"View summary","Common/Trip-Summary/seat-char-preferred__text":"Preferred","Common/Trip-Summary/seat-char-premium-twin__text":"Premium Twin","Common/Trip-Summary/select-your-flight__text":"Start selecting your flights now.","Common/Trip-Summary/ti-bc__text":"Business Cover","Common/Trip-Summary/ti-bs__text":"Standard Travel Insurance","Common/Trip-Summary/seat-char-regular__text":"Regular","Common/Trip-Summary/seat-char-preferred-upperdeck__text":"Preferred","Common/Trip-Summary/special-information__text":"Special information","Common/Trip-Summary/ti-ac__text":"Air Space Closure Cover","Common/Trip-Summary/ti-taxes-fees__text":"Taxes and Fees","Common/Trip-Summary/terms-and-conditions__text":"Terms and conditions","Common/Trip-Summary/seat-char-premium__text":"Premium","Common/Trip-Summary/ti-title__text":"AIG Insurance","Common/Trip-Summary/ti-wc__text":"Wedding Cover","Common/Trip-Summary/your-trip-summary__text":"Your trip summary","Common/Trip-Summary/trip-summary__text":"Your trip summary","Common/Trip-Summary/baggage-allowance__url":{"schema":"Link","title":"Read the full applicable baggage rules","url":"/sg/english/before-you-fly/baggage/","target":"_blank"},"Common/Trip-Summary/miles-breakdown__text":"Miles breakdown","Common/Trip-Summary/inclusive-with-tax-and-fee__text":"Inclusive of airfare, taxes and fees","Common/Trip-Summary/aig-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/aig-logo.png","contentHash":"Z3mMs7Cy9YB1oIVUrOB_YA"},"Common/Account/please-wait__text":"Please wait","Common/Accessibility/select-to-get-more-information__text":"Select for more information on baggage allowance.","Common/Advanced-Passenger-Info/Passport-Information-Section/undisclosed-gender-warning__text":"Your information, including your gender, must match your passport details. Passengers with an undisclosed gender and/or neither ‘M’ (male) or ‘F’ (female) indicated on their passport must go to the airport to complete their check-in process and be issued their boarding pass, and may be refused transit or entry in certain destinations (including Dubai) by the local immigration authorities. This is outside of Emirates’ control and we will have no liability to you for their decision. You must check the relevant entry requirements for any country you are visiting, even as a transit passenger.","Common/OCI-MYB/Passenger/on-standby__text":"On standby","Common/OCI-MYB/Passenger/infant-brackets__text":"(Infant)","Common/OCI-MYB/Passenger/adult__text":"Adult","Common/OCI-MYB/Baggage/business-cabin-dimension__text":"Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).","Common/OCI-MYB/Baggage/economy-cabin-dimension__text":"One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight: 7kg (15lb).\n<br />\nNote: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height). If your itinerary originates from Brazil, you’re allowed a carry-on weighing 10kg (22lb).","Common/OCI-MYB/Baggage/first-cabin-dimension__text":"Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).","Common/OCI-MYB/Baggage/infant-cabin-dimension__text":"Infants in all cabin classes are permitted one carry-on bag for inflight food and disposable items (weight not to exceed 5kg (11lb) and maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches).","Common/OCI-MYB/Baggage/premium-economy-cabin-dimension__text":"One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight: 10kg (22lb). Note: If you're boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height).","Common/OCI-MYB/Baggage/included-fare__text":"Included in fare: {unitValue}","Common/OCI-MYB/important-information-title__text":"Important information","Common/OCI-MYB/Review-Seats/title__text":"Review seats","Common/Flight-Card/flights-checkin-title__text":"Flights open for check-in","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-cancel__text":"Cancel","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-confirm__text":"Confirm","Common/Advanced-Passenger-Info/Passport-Information-Section/preferred__text":"Preferred","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-list-link__text":"View list of passports from my Skywards account","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details__text":"Passport details","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-title__text":"There are already 2 passports saved in your Emirates Skywards account. Please select one of the passports you would like to use.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-future-validation-error__text":"Date is in the future. Please check and try again.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-pax-unmatched-validation-error__text":"The date of birth entered for this passenger does not match their age indicated during the flight booking. If the date of birth entered here is incorrect, please correct it. Otherwise, you will need to contact us.","Common/mixed__text":"Mixed Cabins","Common/miles-new-format__text":"<span class=\"miles\">{milesValue}</span> Miles","Common/step-title__text":"Make a booking","Common/from__text":"From","Common/dynamic_date__text":"Last updated: {0} (GMT +4)","Common/date-range__text":"till","Common/apply__text":"Apply","Common/fare-comparision-ond__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/warning__text":"Important","Common/Accessibility/multicity__text":"Multi-city","Common/Accessibility/a11y-search-result-page-link__text":"Navigate to search results page","Common/Accessibility/search-flights-aria-label__text":"Search flights redirects to the search page","Common/Accessibility/logout-in-progress__text":"Logging-out","Common/Flight-Card/mixed-fare__text":"Mixed fare-type","Common/Flight-Card/all-classes__text":"All classes","Common/Flight-Card/cabin-class-not-available__text":"Not available","Common/Flight-Card/select-cabin-class__text":"Select class","Common/Flight-Card/cabin-class-available__text":"Available","Common/Flight-Card/lowest-price__text":"Lowest price","Common/Flight-Card/offers__text":"{offerCount} offers","Common/Flight-Card/cabin-from__text":"{cabinClass}","Common/Flight-Card/offer__text":"{offerCount} offer","Common/Flight-Card/from-currency-price__text":"from {currencyAndPrice}","Common/Flight-Card/StopOver/class-not-available__text":"Class not available","Common/Flight-Card/StopOver/extra-charges__text":"Additional charge","Common/Flight-Card/StopOver/no-extra-charges__text":"No additional charges","Common/Flight-Card/StopOver/important__text":"Important","Common/Flight-Card/StopOver/seat-left__text":"{seatsAvailable} seat left","Common/Flight-Card/StopOver/seats-left__text":"{seatsAvailable} seats left","Common/Flight-Card/StopOver/select__text":"Select","Common/Flight-Card/StopOver/selected__text":"Selected","Common/Flight-Card/Offers/cash-plus-miles-benefit__text":"You are eligible to use Cash+Miles on the payment page, allowing you to save {amount} per {miles} Miles.","Common/Flight-Card/Offers/cash-plus-miles-brand__text":"Get more for your Miles. For every {miles} Skywards Miles you will get {amount} off the base fare of your flight.","Common/Flight-Card/Offers/cash-plus-miles-heading__text":"Cash+Miles offer","Common/Flight-Card/Offers/cash-plus-miles-cabin__text":"Choose to pay with Cash+Miles on the payment page and save up to {amount} per {miles} Miles.","Common/Flight-Card/Offers/cash-plus-miles-promotion__text":"You are now eligible to avail your Cash+Miles offer on the payment page, allowing you to save {amount} per {miles} Miles you redeem.","Common/Flight-Card/Offers/miles-upgrade-cabin-promotion__text":"A Miles upgrade from {fromClass} to {toClass} is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-heading__text":"Miles upgrade","Common/Flight-Card/Offers/miles-upgrade-cabin__text":"Miles upgrade from {fromClass} to {toClass} for this flight is currently available. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-label__text":"Miles upgrade available","Common/Flight-Card/Offers/miles-upgrade-multiple-cabin-promotion__text":"Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-promotion-heading__text":"Miles upgrade offer","Common/Flight-Card/Offers/miles-upgrade-multiple-cabin__text":"Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/promocode-applied-ga-only__text":"Discounted offer","Common/Flight-Card/Offers/miles-upgrade-promotion__text":"You are eligible for a Miles upgrade at a reduced rate on this flight.","Common/Flight-Card/Offers/promocode-applied__text":"Discounted offer","Common/Flight-Card/Offers/skywards-miles-promotion__text":"You can earn additional Skywards Miles by selecting this flight.","Common/Flight-Card/Offers/skywards-miles-promotion-heading__text":"Earn more Miles","Common/Flight-Card/Offers/tier-miles-promotion-heading__text":"Earn more Tier Miles","Common/Flight-Card/Offers/tier-miles-promotion__text":"You can earn additional Skywards Tier Miles by selecting this flight.","Common/Flight-Fare-Conditions/error-title__text":"Something went wrong","Common/Flight-Fare-Conditions/fare-conditions-details__text":"Fare conditions details","Common/Flight-Fare-Conditions/fare-conditions-disclaimer__text":"If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.\n<br /><br />\nThe amounts quoted for change fees or refunds are per person. <strong>Change fees will be charged in addition to any applicable fare difference.</strong>","Common/Flight-Fare-Conditions/flight-fare-conditions-failure__text":"Sorry, we were unable to retrieve the fare conditions.","Common/Flight-Fare-Conditions/inbound__text":"Inbound","Common/Flight-Fare-Conditions/maximum-stay__text":"Maximum stay:","Common/Flight-Fare-Conditions/info-not-available__text":"Info not available","Common/Flight-Fare-Conditions/minimum-stay__text":"Minimum stay:","Common/Flight-Fare-Conditions/reimburse-conditions__url":{"schema":"Link","title":"View the conditions of reimbursement if a ticket is fully unutilised","target":"_blank"},"Common/Flight-Fare-Conditions/stop-overs__text":"Stopovers:","Common/Flight-Fare-Conditions/outbound__text":"Outbound","Common/Flight-Fare-Conditions/see-fare-conditions-details__text":"See fare conditions details","Common/important-information/read-less__text":"Read less","Common/important-information/read-more__text":"Read more","Common/important-information/important-information-header__text":"Important information","Common/Lowest-Fare/inclusive-fuel-surcharge__text":"Inclusive of airfare, taxes, fees and fuel surcharge","Common/Lowest-Fare/cabin-class__text":"{cabinClass} Class","Common/Lowest-Fare/inclusive-non-fuel-surcharge__text":"Inclusive of airfare, taxes, fees","Common/Lowest-Fare/inclusive__text":"Inclusive of airfare, taxes, fees and carrier imposed charges","Common/Lowest-Fare/inclusive-with-tax__text":"Inclusive of airfare, taxes, fees and charges","Common/Lowest-Fare/miles__text":"Miles","Common/Lowest-Fare/lowest-price__text":"{journeyCabinClass}, {journeyType} for {numberOfPassengers} {paxText}","Common/Lowest-Fare/points__text":"Points","Common/Lowest-Fare/select-your-flight__text":"Select your flight","Common/Lowest-Fare/select-your-flights__text":"Select your flights","Common/Miles-Breakdown/bonus-miles-description__text":"{firstName} {lastName} {description} ({origin} to {destination})","Common/Miles-Breakdown/miles-you-earn__text":"Miles you will earn:","Common/Miles-Breakdown/miles-details__text":"Miles details","Common/Miles-Breakdown/miles-breakdown-failure__text":"Sorry, we were unable to retrieve the Miles summary.","Common/Miles-Breakdown/miles-details-heading__text":"Miles details","Common/Miles-Breakdown/not-applicable__text":"Not applicable","Common/Miles-Breakdown/origin-to-destination__text":"{originAirportName} to {destinationAirportName}","Common/Miles-Breakdown/skyward-miles-details-caption__text":"Skyward Miles details","Common/Miles-Breakdown/skywards-miles__text":"Skywards Miles","Common/Miles-Breakdown/skywards-miles-value__text":"{{Miles}} Skywards Miles","Common/Miles-Breakdown/tier-miles__text":"Tier Miles","Common/Miles-Breakdown/tier-miles-value__text":"{{Miles}} Tier Miles","Common/Miles-Breakdown/total-miles-earned-description__text":"For Cash+Miles bookings, the Skywards Miles and Tier Miles earned will be proportional to the base fare paid in cash. For My Family members, the number of Skywards Miles credited to the My Family account and any individual accounts will depend on the Miles contribution of each account. Any applicable promotional bonus Miles will be credited to your account after you travel.","Common/Miles-Breakdown/total-miles-earned__text":"Total miles earned","Common/Miles-Breakdown/view-miles-breakdown__text":"View breakdown","Common/Miles-Breakdown/total-miles-per-skywards-member__text":"Total Miles per Emirates Skywards member","Common/Miles-Breakdown/total-miles-person__text":"Total Miles for {firstName} {lastName}","Common/Miles-Breakdown/unable-to-fetch-miles-data__text":"Sorry, we were unable to retrieve Miles information for this passenger.","Common/Pos-Messages/pos-change-information-title__text":"You have been taken to our {posCountry} site","Common/Pos-Messages/pos-change-message-global__text":"You have now been directed to the {posCountry} website to finalize this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})","Common/Pos-Messages/pos-change-message__text":"As you selected a departure airport outside of {siteCountry}, you have been directed to the {posCountry} website to finalise this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections, which may differ from those of our {siteCountry} website. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})","Common/Session-Expiry/session-expiry-title__text":"Session time out","Common/Session-Expiry/session-expiry-continue-button__text":"Continue","Common/Session-Expiry/session-expiry-description__text":"<p>Your session will expire in <span>{secondsLeft} seconds.</span> </p><p>Please click on Continue to stay on your current page or start a new search.</p>","Common/Session-Expiry/session-expiry-start-new-session-button__text":"Start a new search","Common/Skyward-Plus-Banner/info-not-available__text":"Info not available","Common/Skyward-Plus-Banner/skyward-plus-benefits__text":"As a Skywards+ subscriber you can enjoy a range of benefits based on your package type.","Common/Skyward-Plus-Banner/skyward-plus-benefits-note__text":"Note that these rates apply only if your subscription is still active at the time of upgrading or on the date of travel.","Common/Skyward-Plus-Banner/skyward-plus-subscriber-benefits__text":"As a Skywards+ subscriber, you can enjoy these benefits on every booking:","Common/Skyward-Plus-Banner/view-benefits_as_skyward-plus-subscriber__text":"ดูสิทธิประโยชน์ในฐานะสมาชิก Skywards+","Common/Skyward-Plus-Banner/skyward-plus__text":"Skywards+ Benefits","Common/Skyward-Plus-Banner/view-benefits__text":"View benefits","Common/StopOver/extra-charges__text":"Additional charge","Common/StopOver/no-extra-charges__text":"No additional charges","Common/StopOver/class-not-available__text":"Class not available","Common/StopOver/important__text":"Important","Common/Tier-Details/blue__text":"Blue","Common/Tier-Details/gold__text":"Gold","Common/Tier-Details/io__text":"IO","Common/Tier-Details/logged-in-info-skywards-miles__text":"Skywards Miles","Common/Tier-Details/platinum__text":"Platinum","Common/Tier-Details/tier-coin-silver-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-silver-icon-w360x360.png","contentHash":"imLeGwDMg4k6KZlkNzEURQ"},"Common/Tier-Details/tier-coin-platinum-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-platinum-icon-w360x360.png","contentHash":"THxRgoqnJMwe3FmD3Y-V5Q"},"Common/Tier-Details/tier-coin-skywards-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-blue-icon-w360x360.png","contentHash":"5xdR3D7ZQ5Uvr-9XWALiIA"},"Common/Tier-Details/tier-name-blue-member__text":"Blue Member","Common/Tier-Details/silver__text":"Silver","Common/Tier-Details/skywards__text":"Blue","Common/Tier-Details/tier-coin-blue-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-blue-icon-w360x360.png","contentHash":"5xdR3D7ZQ5Uvr-9XWALiIA"},"Common/Tier-Details/tier-coin-io-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-io-icon-w360x360.png","contentHash":"lre_IJ1pc3Q6pE16SxDs-A"},"Common/Tier-Details/tier-coin-gold-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-gold-icon-w360x360.png","contentHash":"-xJUKYzbPIToeVvh3AruBQ"},"Common/Tier-Details/tier-name-gold-member__text":"Gold Member","Common/Tier-Details/tier-name-silver-member__text":"Silver Member","Common/Tier-Details/tier-name-skywards-member__text":"Blue Member","Common/Tier-Details/tier-name-platinum-member__text":"Platinum Member","Common/Tier-Details/tier-name-invitation-only-member__text":"IO Member","Common/Account/tier-member__text":"{tier} member","Common/Account/login-profile-retrieval-error__text":"Sorry, there was a technical issue when retrieving your membership details. Please try again.","Common/Account/account-banner-widget-br-classic-rewards-desc__title":"You can’t create a My Family booking when booking business travel","Common/Account/miles-expire__text":"{{expiringMiles}} Miles will expire on","Common/Account/miles-expire-text":"Miles expire on","Common/Account/business-rewards__text":"Business Rewards","Common/Account/skywards__text":"Skywards","Common/Account/login-profile-retrieval-info__text":"Sorry, there was a problem loading your account information. You can still continue with your booking and we will try again when you move to the next page.","Common/Account/business-rewards-travel__text":"Business Rewards","Common/Account/change-account-family-head__text":": Family Head","Common/Account/banner-io-member__text":" | IO","Common/Account/banner-skywards-miles__text":"Skywards Miles","Common/Account/change-account-business-rewards-member__text":": Business Rewards Member","Common/Account/banner-blue-member__text":" | Blue","Common/Account/br-classic-rewards__text":"Book a Dynamic Rewards flight","Common/Account/sr-classic-rewards__text":"Classic Rewards","Common/Account/change-account__text":"Change account","Common/Account/banner-family-member__text":" | Family Member","Common/Account/banner-business-rewards-member__text":" | Business Rewards Member","Common/Account/banner-platinum-member__text":" | Platinum","Common/Account/banner-gold-member__text":" | Gold","Common/Account/skywards-rewards-travel__text":"Skywards Rewards","Common/Account/banner-family-head__text":" | Family Head","Common/Account/banner-business-rewards-admin__text":" | Business Rewards Administrator","Common/Account/business-rewards-text":"Business Rewards","Common/Account/family-rewards-travel__text":"My Family","Common/Account/change-account-business-rewards-admin__text":": Business Rewards Admin","Common/Account/banner-silver-member__text":" | Silver","Common/ActionMessage/info-messages-title__text":"Important information","Common/ActionMessage/info_messages_title":"Information","Common/ActionMessage/Accessibility/close_warning_message_block__text":"close the warning message block","Common/ActionMessage/Accessibility/close_base_message_block__text":"close the message block","Common/ActionMessage/FYI/generic-information-message__text":"Important information","Common/Cabin-Brands/insufficient-miles__text":"Insufficient Miles","Common/Currency-Converter/popular-currency__text":"Popular currencies","Common/Currency-Converter/select-currency__text":"Select currency","Common/Currency-Converter/suggested-currency__text":"Recommended currencies","Common/Change-Search-Modal/change-search-title__text":"Change search","Common/Change-Search-Modal/apply__text":"Continue","Common/Change-Search-Modal/sub-title-inline__text":"Continue with one of your recent searches","Common/Change-Search-Modal/sub-title__text":"Change your search","Common/Change-Search-Modal/title__text":"Search flights","Common/Dubai-Connect-Modal/dubai-connect-description__text":"Your connection in Dubai between {origin} and {destination} qualifies for Dubai Connect.\n<br /><br />\nThe Dubai Connect complimentary service is a special courtesy to our passengers whose journey requires a long stopover in Dubai.\n<br /><br />\nEmirates will provide accommodation, ground transportation, visa* and a meal at no extra cost. After booking your flight, you can request your Dubai Connect rooms on the confirmation page or anytime via Manage a booking. Dubai Connect must be requested at least 48 hours before your flight departs and is subject to availability.\n<br /><br />\n*Certain nationalities do not require a visa to enter the United Arab Emirates. For those nationalities that require a visa on arrival, Emirates will be able to pre-arrange this service for you. After you book your Dubai Connect service, we'll give you instructions on how to provide a copy of your passport and a passport-sized photograph, which will enable us to apply for your visa to be ready on arrival.\n<br /><br />\nYou must be successful in obtaining entry into the United Arab Emirates to be eligible for Dubai Connect. Issuance of visas is purely at the discretion of the United Arab Emirates immigration authorities and Emirates takes no responsibility should your visa application be rejected.","Common/Dubai-Connect-Modal/dubai-connect__text":"Dubai Connect","Common/Dubai-Connect-Modal/dubai-connect-eligibility-link__text":"You are eligible for Dubai Connect","Common/Currency-Converter/all-currency__text":"All currencies","Common/Currency-Converter/back__text":"Back","Common/Currency-Converter/currency-converter__text":"Currency converter","Common/Currency-Converter/change-currency__text":"You are viewing prices in {pricedCurrency}. If you would like to view prices in a different currency, you can select it below.","Common/Currency-Converter/no-results-found__text":"No results found","Common/Fare-Rules/inbound__text":"Inbound","Common/Fare-Rules/fare-rules-disclaimer__text":"If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.\n<br /><br />\nThe amounts quoted for change fees or refunds are per person. <strong>Change fees will be charged in addition to any applicable fare difference.</strong>","Common/Fare-Rules/reimburse-conditions__url":{"schema":"Link","title":"View the conditions of reimbursement if a ticket is fully unutilised","target":"_blank"},"Common/Fare-Rules/fare-type-comparision__text":"Fare type comparison","Common/Fare-Rules/outbound__text":"Outbound","Common/Trip-Summary/multicity__text":"Multi-city","Common/Trip-Summary/origin-to-destination__text":"{originAirportName} to {destinationAirportName}","Common/Uplift/banner-mobile__text":"Pay monthly.","Common/Uplift/banner-from__text":"From","Common/Uplift/banner-per-month__text":"per month","Common/Uplift/banner-or-total-cost__text":"Or pay in full now:","Common/Uplift/banner-subtext__text":"Spread the cost of your trip over several payments.","Common/Uplift/uplift-apps-faq-title__text":"Frequently Asked Questions","Common/Uplift/buy-now-pay-later__text":"Buy Now. Pay Later.","Common/Uplift/uplift-calendar-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-calendar-icon.svg","contentHash":"9-HFovjSilpzrc696SGUzQ"},"Common/Uplift/uplift-card-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-card-icon.svg","contentHash":"_X8X6Jr9azFzR0av58Kcuw"},"Common/Uplift/uplift-cart-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-cart-icon.svg","contentHash":"5t8k_ashvsEF0rxnxtM9Gg"},"Common/Uplift/uplift-chevron-down__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-chevron-down.svg","contentHash":"ZthK9F1Bh4sDn2aD9C8Dkg"},"Common/Uplift/uplift-from-price-template__text":"From {cash} per month","Common/Uplift/uplift-faqs-aria-description__text":"FAQ Frequently asked question about Uplift","Common/Uplift/uplift-globe-icon__image":{"altText":"Globe icon","url":"/media/globe-234-731551.svg","contentHash":"RRBLQcBYU_q7CgK_9WRq8Q"},"Common/Uplift/uplift-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/flexpay-logo.png","contentHash":"2vjwbDmdYFIZGZUzLAvCqg"},"Common/Uplift/uplift-modal-apps-title__text":"Installment Options","Common/Uplift/uplift-mobile-price-template__text":"Pay monthly from {cash} per month","Common/Uplift/uplift-modal-aria-close__text":"close","Common/Uplift/uplift-modal-aria-description__text":"Amount pay monthly opens a dialog","Common/Uplift/uplift-price-template__text":"{cash} per month","Common/Uplift/uplift-total-price-template__text":"Or total cost {cash}","Common/Uplift/uplift-smile-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-smile-icon.svg","contentHash":"KxyUFl96HM3N8C4XxOw1jg"},"Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-line-two-invalid__text":"Address must be at least 3 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-while-in-us-error__text":"Address in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/city-town-invalid__text":"City must be at least 2 letters, Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-while-in-us-invalid__text":"Address must be at least 3 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/redress-number-invalid__text":"Redress number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/redress-number-invalid-error__text":"Redress number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/resident-selection-required__text":"Please advise if you're a permanent resident of the United States (USA)","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/state-required__text":"State in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/zip-code-required__text":"Post/ZIP code in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/zip-code-invalid__text":"Post/ZIP code must be at least 2 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/city-town-required__text":"City in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/country-region-of-residence-error__text":"Country of residence is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/known-traveller-number-invalid__text":"Known traveller number must be between 3 and 25 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-number-invalid__text":"Permanent residence number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-number__text":"Permanent residence number must be between 4 and 15 characters.","Common/Uplift/uplift-modal-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/flexpaylogo-h.png","contentHash":"W5vNTMDxde-cADa5fbl3gw"},"Common/Flight-Card/Modal/helicopter-info__text":"Passengers need to board a helicopter for this connection.","Common/Flight-Card/Modal/train-info__text":"Passengers need to board a train for this connection.","Common/Flight-Card/Modal/bus-info__text":"Passengers need to board a bus for this connection.","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-list-warning-message__text":"If you select another passport, we won't be able to access the previous passport you added in your booking.","Common/Advanced-Passenger-Info/Passport-Information-Section/one-passport-list-text__text":"You have 1 passport saved in your Emirates Skywards profile. Please confirm if this is the passport you would like to use.","Common/Advanced-Passenger-Info/Passport-Information-Section/update-passport-from-profile__text":"Use passport from my Skywards profile","Common/Advanced-Passenger-Info/Passport-Information-Section/only-nationality__text":"Nationality","Common/Advanced-Passenger-Info/Passport-Information-Section/add-passport-to-profile__text":"Add a new passport","Common/OCI-MYB/Validation-Message/last-name-required__text":"Last name is required.","Common/OCI-MYB/Validation-Message/pnr-required__text":"Booking reference is required.","Common/OCI-MYB/Validation-Message/invalid-last-name-pnr__text":"Please enter your last name and booking reference as per your ticket.","Common/OCI-MYB/Validation-Message/invalid-pnr-error__text":"Please enter the six character alphanumeric code on your ticket.","Common/OCI-MYB/Validation-Message/last-name-error__text":"Please enter your last name as per your ticket.","Common/Accessibility/change-seat-pax-name-aria-label__text":"Change seat for passenger: {name} (opens a dialog)","Common/Trip-Summary/tax-breakdown-error__text":"Sorry, we are unable to display the tax breakdown due to a technical error.","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/canadian-traveler-number-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-invalid__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-invalid__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/known-traveller-number-invalid-error__text":"Please use Latin characters only.","Common/Origin-Destination/ond__text":"{originAirportName} to {destinationAirportName}","Common/Advanced-Passenger-Info/acknowledgement__text":"I acknowledge that this information is correct and I will not be able to change it once I select to continue. ","Common/Advanced-Passenger-Info/api-error-title__text":"Error:","Common/Advanced-Passenger-Info/acknowledgement-error__text":"Please acknowledge that you have entered the correct information before proceeding.","Common/Advanced-Passenger-Info/back-button-cta-aria-label__text":"Go back to Check-in agreements","Common/Advanced-Passenger-Info/complete-info__text":"Complete","Common/Advanced-Passenger-Info/confirm-btn-disabled__text":"Continue","Common/Advanced-Passenger-Info/contact-details-subtitle__text":"Provide your contact details so we can update you on any delays or cancellations to your flight.","Common/Advanced-Passenger-Info/confirm-btn-enabled__text":"Continue","Common/Advanced-Passenger-Info/contact-details-title__text":"Contact details","Common/Advanced-Passenger-Info/continue-button-cta-aria-label__text":"Continue to Review seats","Common/Advanced-Passenger-Info/emergency-contact-title__text":"Emergency contact","Common/Advanced-Passenger-Info/emergency-contact-subtitle__text":"We will contact this person only in the event of an emergency. It can’t be a traveller in the booking.","Common/Advanced-Passenger-Info/incomplete-info__text":"Incomplete","Common/Advanced-Passenger-Info/header__text":"Complete advance passenger information (API)","Common/Advanced-Passenger-Info/incorrect-info-msg__text":"Please check the information you entered and try again.","Common/Advanced-Passenger-Info/information-complete-info__text":"Information complete","Common/Advanced-Passenger-Info/missing-info__text":"Missing information","Common/Advanced-Passenger-Info/not-found-country-description__text":"We couldn't find the country/territory you provided. Check and try again, or select a country from the dropdown.","Common/Advanced-Passenger-Info/passport-info-non-editable-subtitle__text":"You can only edit your submitted details at the check-in counter at the airport.","Common/Advanced-Passenger-Info/not-found-location__text":"Location not found","Common/Advanced-Passenger-Info/optional-info__text":"Optional","Common/Advanced-Passenger-Info/passport-information-title__text":"Passport information","Common/Advanced-Passenger-Info/passport-information-subtitle__text":"The information you enter must exactly match your passport.","Common/Advanced-Passenger-Info/skip-and-continue__text":"Skip & Continue","Common/Advanced-Passenger-Info/travel-details-title__text":"Additional information ","Common/Advanced-Passenger-Info/unsaved-section-error__text":"Please select to \"Save & Continue\" before you proceed.","Common/Advanced-Passenger-Info/unskiped-section-error__text":"Please select to \"Skip & Continue\" before you proceed.","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/country-of-issuance__text":"Country of issuance","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/permanent-residence-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/canadian-traveler-number__text":"Canadian traveler number (optional)","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/permenant-resident-question__text":"Are you a permanent resident of US or Canada?","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/Contact-Detail-Section/contact-details-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Contact-Detail-Section/contact-details-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Contact-Detail-Section/country-code-mandatory-field__text":"Country code","Common/Advanced-Passenger-Info/Contact-Detail-Section/mobile-number-mandatory-field__text":"Mobile number","Common/Advanced-Passenger-Info/Contact-Detail-Section/mobile-number-optional-field__text":"Mobile number (optional)","Common/Advanced-Passenger-Info/Contact-Detail-Section/email-mandatory-field__text":"Email address","Common/Advanced-Passenger-Info/Contact-Detail-Section/country-code-optional-field__text":"Country code (optional)","Common/Advanced-Passenger-Info/Contact-Detail-Section/unsaved-section-error__text":"Please select to \"Save & Continue\" before you proceed.","Common/Advanced-Passenger-Info/Contact-Detail-Section/unskiped-section-error__text":"Please select to \"Skip & Continue\" before you proceed.","Common/Advanced-Passenger-Info/Contact-Detail-Section/Validation-Message/email-validation__text":"Please enter a valid email address, e.g. name@domain.com","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-permanent-residence-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-permanent-resident-title__text":"Are you a permanent resident of Germany?","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-schengen-visa-country__text":"Schengen visa issuing country","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-visa-number-field__text":"Visa number","Common/Advanced-Passenger-Info/Emergency-Contact-Section/apply-all-passenger-check__text":"Apply this to all passengers","Common/Advanced-Passenger-Info/Emergency-Contact-Section/country-code-field__text":"Country code","Common/Advanced-Passenger-Info/Emergency-Contact-Section/emergency-contact-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Emergency-Contact-Section/first-name__text":"First name","Common/Advanced-Passenger-Info/Emergency-Contact-Section/emergency-contact-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Emergency-Contact-Section/friend-relationship__text":"Friend","Common/Advanced-Passenger-Info/Emergency-Contact-Section/last-name__text":"Last name","Common/Advanced-Passenger-Info/Emergency-Contact-Section/provide-emergency-infocheck__text":"I prefer not to provide this information","Common/Advanced-Passenger-Info/Emergency-Contact-Section/relationship-field__text":"Relationship","Common/Advanced-Passenger-Info/Emergency-Contact-Section/relative-relationship__text":"Relative","Common/Advanced-Passenger-Info/Emergency-Contact-Section/telephone-number-field__text":"Mobile number","Common/Advanced-Passenger-Info/Passport-Information-Section/date-of-birth__text":"Date of birth","Common/Advanced-Passenger-Info/Passport-Information-Section/expiry-date__text":"Passport expiry date","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-female__text":"Female","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-undisclosed__text":"Undisclosed","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-male__text":"Male","Common/Advanced-Passenger-Info/Passport-Information-Section/gender__text":"Gender","Common/Advanced-Passenger-Info/Passport-Information-Section/nationality__text":"Nationality (Country)","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-info-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-info-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-number__text":"Passport number","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-six-month__text":"Your passport will expire within the next 6 months. Please check the entry requirements of your destination country before you travel.","Common/Advanced-Passenger-Info/Passport-Information-Section/update-profile-passport__text":"Update my Emirates Skywards profile with the new passport details","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-require-message__text":"Date of birth is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/gender-required-message__text":"Gender is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-validation-error__text":"Please check the date of birth for this passenger (DD/MM/YYYY).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/max-passport-expiry-date__text":"Please check the passport expiry date.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/nationality-require-message__text":"Nationality is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-invalid__text":"Please check the passport expiry date (DD/MM/YYYY).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-min-date__text":"Past date is not allowed.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-number-invalid__text":"Please enter a valid passport number.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-required__text":"Passport expiry date is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-number-required__text":"Passport number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/same-passport-number-error-message__text":"You entered the same passport number twice - please check and try again.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-invalid__text":"Permanent residence number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/canadian-traveler-number-invalid__text":"Canadian traveller number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/country-of-issuance-required__text":"PRC country of issuance is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/resident-selection-required__text":"Please advise if you're a permanent resident of Canada/United States (USA).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-error__text":"Permanent residence number must be between 4 and 20 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/resident-selection-required__text":"Please advise if you're a permanent resident of Germany.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/schenghen-visa-required__text":"Schengen visa is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-error__text":"Visa number must be between 4 and 20 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-required__text":"Visa number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-resident-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-line-info__text":"Address line 3 (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-in-us__text":"Address while in the US","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-line__text":"Address line 2 (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/ktn-info__text":"Known traveller number is an optional number that identifies passengers as trusted travellers and allows them to skip certain security checks.","Common/Advanced-Passenger-Info/US-Travel-Details-Section/city-town-info__text":"City / Town","Common/Advanced-Passenger-Info/US-Travel-Details-Section/ktn-title__text":"What’s my known traveller number?","Common/Advanced-Passenger-Info/US-Travel-Details-Section/permanent-resident-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/US-Travel-Details-Section/permenant-resident-question__text":"Are you a permanent resident of the US?","Common/Advanced-Passenger-Info/US-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/US-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/US-Travel-Details-Section/redress-number-info__text":"Redress number is the record identifier provided by the Department of Homeland Security (DHS) for travellers who have been repeatedly identified for additional screening and who want to file an inquiry to have erroneous information corrected in DHS systems. 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Navigation - Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams - Link","lastPublishedDate":"2020-12-29T09:34:34Z","schema":"Link","content":{"compLink":{"id":"tcm:234-69966"},"title":"Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams","externalLink":"/sg/english/information/cybersecurity/"},"analytics":{"title":"Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams","labels":["Emirates security","Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams"],"isExternal":false}},{"id":"tcm:234-69977","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Navigation - Protecting Security Information - Link","lastPublishedDate":"2020-12-29T09:34:34Z","schema":"Link","content":{"compLink":{"id":"tcm:234-69969"},"title":"Protecting Security Information","externalLink":"/sg/english/information/cybersecurity/"},"analytics":{"title":"Protecting Security Information","labels":["Emirates security","Protecting Security Information"],"isExternal":false}}]}},{"id":"tcm:234-70370","version":4,"publicationUri":"/eol/sg/english","title":"Emirates Skywards security - Group Link","lastPublishedDate":"2020-12-29T09:34:33Z","schema":"Navigation Links","content":{"headLink":{"id":"tcm:234-70498","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Navigation - Emirates Skywards security - Primary Link","lastPublishedDate":"2020-12-29T09:34:33Z","schema":"Link","content":{"title":"Emirates Skywards security"},"analytics":{"title":"Emirates Skywards security","labels":["Emirates Skywards security"],"isExternal":false}},"links":[{"id":"tcm:234-69973","version":3,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Navigation - If you think your Skywards ID has been compromised - Link","lastPublishedDate":"2020-12-29T09:34:33Z","schema":"Link","content":{"compLink":{"id":"tcm:234-69963"},"title":"If you think your Skywards ID has been compromised","externalLink":"/sg/english/information/cybersecurity/"},"analytics":{"title":"If you think your Skywards ID has been compromised","labels":["Emirates Skywards security","If you think your Skywards ID has been compromised"],"isExternal":false}},{"id":"tcm:234-69974","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Navigation - How do I know if my Skywards account was compromised? - Link","lastPublishedDate":"2020-12-29T09:34:33Z","schema":"Link","content":{"compLink":{"id":"tcm:234-69964"},"title":"How do I know if my Skywards account was compromised?","externalLink":"/sg/english/information/cybersecurity/"},"analytics":{"title":"How do I know if my Skywards account was compromised?","labels":["Emirates Skywards security","How do I know if my Skywards account was compromised?"],"isExternal":false}},{"id":"tcm:234-69975","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Navigation - How can I gain control of my Skywards account? - Link","lastPublishedDate":"2020-12-29T09:34:33Z","schema":"Link","content":{"compLink":{"id":"tcm:234-69965"},"title":"How can I gain control of my Skywards account?","externalLink":"/sg/english/information/cybersecurity/"},"analytics":{"title":"How can I gain control of my Skywards account?","labels":["Emirates Skywards security","How can I gain control of my Skywards account?"],"isExternal":false}}]}}]},"templateTitle":"stickyLeftNav","title":"Cybersecurity - Left Navigation - Start","type":"component","lastPublishedDate":"2020-12-29T09:34:32Z","id":"tcm:234-69944","template":{"id":"tcm:234-26955-32","title":"stickyLeftNav","priority":200},"widgets":false,"componentId":"nzrNMMEguKX3vgra","_name":"sticky-left-nav","isPrivate":false,"metadata":{},"itemId":"69944","version":5},{"content":{"items":[{"schema":"General","analytics":{"title":"Customers","labels":["Customers"],"isExternal":false},"lastPublishedDate":"2024-08-26T07:01:47Z","id":"tcm:234-69945","title":"Cybersecurity - Customers - Text Block","version":17,"publicationUri":"/eol/sg/english","content":{"body":"<ul><li>If you believe that your customer account (or Skywards ID) on Emirates.com has been compromised through phishing or if you have any concern regarding the integrity of your account, we recommend that you sign in to the <a href=\"/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37\" data-id=\"pagebody_link\" data-link=\"Manage account - Forgot membership password | Link account\">Skywards</a> page and change your password immediately.</li><li>If you have forgotten your Skywards ID password, you can <a href=\"/sg/english/help/faq-topics/booking-with-emirates/faq/what-should-i-do-if-i-forget-my-password/\" data-id=\"pagebody_link\" data-link=\"What should I do if I forget my password? - body link | Link Exisiting\">learn how to reset it here</a></li><li>If you receive what you believe to be a phishing message claiming to be from Emirates airline, or other entities of The Emirates Group, you can consult The Emirates Group phishing information page and report it.</li><li>If you are asked to use our one-time passcode service to recover your Emirates Skywards account, learn how to do so from our <a href=\"/sg/englishhelp/faq-topics/tools-and-resources/faq/what-is-a-one-time-passcode/\" data-id=\"pagebody_link\" data-link=\"What is a one-time passcode? - body link |Link Exisiting\">FAQs</a>.</li></ul><h3>Privacy</h3><p>You can read about our <a href=\"/sg/english/information/privacy-policy/\" data-id=\"pagebody_link\" data-link=\"Privacy Policy - Body Link\">Privacy Policy</a> and <a href=\"/sg/english/information/privacy-policy/\" data-id=\"pagebody_link\" data-link=\"Privacy Policy - Body Link\">how we safeguard your personal information</a>.</p><p>If you have a concern about the security of your account, you can <a href=\"/sg/english/help/\" title=\"Help and support\" data-id=\"pagebody_link\" data-link=\"Help and support Index - body link\">contact</a> an Emirates call center or <a href=\"/sg/english/help/\" title=\"Help and support\" data-id=\"pagebody_link\" data-link=\"Help and support Index - body link\">speak to us online</a>.</p>","title":"Customers"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Customers - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:35Z","id":"tcm:234-69959","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"pTQCHF6AcfihsOtR","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69959","version":2},{"content":{"items":[{"id":"tcm:234-69946","version":3,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Security and privacy researchers - Text Block","lastPublishedDate":"2023-03-13T04:37:10Z","schema":"General","content":{"body":"<p>To report security or privacy issues affecting The Emirates Group products or web servers, you can contact <a href=\"mailto:security@emirates.com\">security@emirates.com<span class=\"hidden-control\">(Opens your email client)</span></a>. You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. When we receive your email, we send an automatic email acknowledgment. If you do not receive this email, please check the email address and send again. We will respond via this secure channel if we require additional information to investigate a security issue.</p><p>For the protection of our customers, The Emirates Group generally does not disclose, discuss, or confirm security issues until a full investigation has been completed and any necessary patches or fixes are available.</p><p>Notifications published by The Emirates Group CyberSecurity are signed with The Emirates Group CyberSecurity PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.</p>","title":"Security and privacy researchers"},"analytics":{"title":"Security and privacy researchers","labels":["Security and privacy researchers"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Security and privacy researchers - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:36Z","id":"tcm:234-69960","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"YdRxPV4keSPh03GV","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69960","version":4},{"content":{"items":[{"id":"tcm:234-69947","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Law enforcement - Text Block","lastPublishedDate":"2020-12-29T09:34:36Z","schema":"General","content":{"body":"<p>The Emirates Group handles government information requests in accordance with local laws within the countries in which it operates. You can contact <a href=\"mailto:GSLEPI@emirates.com\">GSLEPI@emirates.com<span class=\"hidden-control\">(Opens your email client)</span></a> if you are a law enforcement agency.</p>","title":"Law enforcement"},"analytics":{"title":"Law enforcement","labels":["Law enforcement"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Law enforcement - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:36Z","id":"tcm:234-69961","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"whyVDkAmLs3R7uQW","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69961","version":3},{"content":{"items":[{"id":"tcm:234-69948","version":3,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Media - Text Block","lastPublishedDate":"2020-12-29T09:34:37Z","schema":"General","content":{"body":"<p>Journalists can contact our press office at <a href=\"mailto:PR@emirates.com\">PR@emirates.com<span class=\"hidden-control\">(Opens your email client)</span></a>, or visit the <a href=\"https://www.emirates.com/media-centre/\" data-id=\"pagebody_link\" data-link=\"Emirates Media Center - body link | External link\">Emirates Media Centre<span class=\"hidden-control\">(Opens external link in a new tab)</span></a>.</p>","title":"Media"},"analytics":{"title":"Media","labels":["Media"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Media - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:37Z","id":"tcm:234-69962","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"KJPbhJ2eeYAogLdf","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69962","version":3},{"content":{"items":[{"id":"tcm:234-69956","version":5,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Avoid phishing emails - Text Block","lastPublishedDate":"2020-12-29T09:34:37Z","schema":"General","content":{"body":"<h3>Use these tips to avoid scams and learn what to do if you think your Skywards ID has been compromised.</h3><p>If you receive an email or someone claiming to be from Emirates calls and asks for your account name and password, then it’s likely you have been the target of a scam.</p><p>Scammers use any means to obtain your personal information including but not limited to fake emails, pop-up ads, texts and instant messages, and even phone calls. They will try to trick you into sharing personal information, such as your Skywards ID password or credit card information. Here are some helpful tips on how you can protect your account and avoid scams.</p><h3>Protect your Skywards ID</h3><p>Never share your Skywards ID password with anyone. Emirates will never ask you for this as part of our validation process or when providing support. If you believe that your Skywards ID has been compromised, we encourage you to <a href=\"/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37\" data-id=\"pagebody_link\" data-link=\"Manage account - Forgot membership password | Link account\">change your password</a> immediately.</p><h3>If you get a suspicious phone call or voicemail</h3><p>Scammers are able to spoof phone numbers and may use a combination of flattery and threats to pressure you into giving them information and/or money. We encourage you to verify the caller's identity at all times before providing any personal information. If you receive an unsolicited call from someone claiming to be from Emirates, or if in any doubt about the call, please hang up and <a href=\"/sg/english/help/\" title=\"Help and support\" data-id=\"pagebody_link\" data-link=\"Help and support Index - body link\">contact us</a> directly.</p><h3>If you receive a phishing email or text message</h3><p>Scammers also try to copy email and text messages including the unauthorized use of corporate logos and formats from legitimate companies in order to trick you into sharing your personal information and passwords. We recommend our customers do not follow links or open attachments in suspicious or unsolicited messages. Should you need to change or update your personal information, <a href=\"/sg/english/help/\" title=\"Help and support\" data-id=\"pagebody_link\" data-link=\"Help and support Index - body link\">contact us</a> directly.</p><p>The following signs can help you to identify potential phishing scams:</p><ul><li>The sender email address or phone number does not match the name of the company that the sender is claiming to be from.</li><li>Your email address or phone number is different from the one that you provided to that company.</li><li>The message starts with a generic greeting, such as “Dear customer.” Most legitimate companies will include your name in their messages to you.</li><li>A link appears to be legitimate but upon clicking takes you to a website URL which does not match the address of the company website.</li><li>The message looks significantly different from other messages that you may have received from the company.</li><li>The message requests personal information, such as credit card details or account password.</li><li>The message is unsolicited and contains an attachment.</li></ul><h3>Report phishing attempts and other suspicious messages to Emirates</h3><p>To report a suspicious email claiming to be from Emirates, you can forward the message to us at <a href=\"mailto:abuse@emirates.com\">abuse@emirates.com<span class=\"hidden-control\">(Opens your email client)</span></a>. Please include <a href=\"https://mxtoolbox.com/public/content/emailheaders/\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Complete email header - body link | External link\">complete header<span class=\"hidden-control\">(Opens external link in a new tab)</span></a> information. Whilst this email address is monitored by Emirates, you may not receive an individual reply to your report beyond an auto-acknowledgement.</p>","title":"Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams"},"analytics":{"title":"Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams","labels":["Avoid phishing emails, ‘free ticket scams’, ‘fraudulent invoices’, phony travel agent calls, and other scams"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Avoid phishing emails - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:37Z","id":"tcm:234-69966","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"cPUF9bt959cUNTXb","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69966","version":3},{"content":{"items":[{"id":"tcm:234-69958","version":6,"publicationUri":"/eol/sg/english","title":"Cybersecurity - Protecting Security Information - Text Block","lastPublishedDate":"2023-05-25T07:34:35Z","schema":"General","content":{"body":"<p>Due to the sensitive nature of security information, Emirates provides a method for you to:</p><ul><li>Verify the authenticity of security notifications</li><li>Encrypt messages that you wish to send to Emirates security teams via <a href=\"mailto:security@emirates.com\">security@emirates.com<span class=\"hidden-control\">(Opens your email client )</span></a></li></ul><h3>1. Obtain PGP</h3><p>You can obtain a commercial or free trial version of PGP Desktop from <a href=\"https://www.broadcom.com/products/cyber-security\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"PGP Corporation - body link | External link\">PGP Corporation<span class=\"hidden-control\">(Opens external link in a new tab)</span></a>. Additionally, <a href=\"https://www.gnupg.org/\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"GnuPG - body link | External link\">GnuPG<span class=\"hidden-control\">(Opens external link in a new tab)</span></a> is available as freeware.</p><h3>2. Emirates CyberSecurity key</h3><p>This is our PGP key and it is valid until 31 December 2027</p><p>Key ID: E4CF5A99</p><p>Key Type: RSA</p><p>Expires: 31/12/2027</p><p>Key Size: 4096/4096</p><p>Fingerprint: D2CB 86B1 4741 1783 9958 F143 457C C2D2 E4CF 5A99</p><p>User ID: security@emirates.com</p><pre>\n----BEGIN PGP PUBLIC KEY BLOCK----\n 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\n5ylF5ped+iScM18/\n=M1te\n----END PGP PUBLIC KEY BLOCK----\n</pre><h3>3. Check our PGP signature on mail messages and documents</h3><p>Messages which have been legitimately sent by the Emirates CyberSecurity team are always signed with our PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.</p><h3>4. Encrypting sensitive information</h3><p>When sending sensitive security information by email, we encourage our customers to encrypt it.</p>","title":"Protecting Security Information"},"analytics":{"title":"Protecting Security Information","labels":["Protecting Security Information"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - Protecting Security Information - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:37Z","id":"tcm:234-69969","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"lCMkMc3ZZIdKqEqA","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69969","version":3},{"content":{"items":[{"id":"tcm:234-69949","version":5,"publicationUri":"/eol/sg/english","title":"Cybersecurity - If you think your Skywards ID has been compromised - Text Block","lastPublishedDate":"2020-12-29T09:34:38Z","schema":"General","content":{"body":"<p>Are you concerned that an unauthorized person might have access to your Skywards ID? These steps can help you find out and regain control of your account.</p><p>Because our customers can use their Skywards ID for Emirates and its partner products and services, we encourage you to ensure that your Skywards account is as secure as possible. We recommend that our customers do not share password information with anyone. If someone you don’t know or don’t trust can sign in with your Skywards account, your account is not secure.</p><p>Here are some reasons why the Skywards account you are using may not be secure:</p><ul><li>Someone else created a Skywards account on your behalf, or you are using a Skywards account provided to you by your travel agent.</li><li>You are sharing a Skywards account with family or friends. We remind our customers that your Skywards account is your personal account. If you wish to accrue miles for, or from, family members, you can sign up for Skywards’ <a href=\"/sg/english/skywards/my-family/\" data-id=\"pagebody_link\" data-link=\"My Family - body link\">“My Family” programme</a>.</li><li>You do not recognize the Skywards account that is signed in to The Emirates App on your device.</li><li>You may/have shared your password with someone else intentionally or unintentionally. For example, someone else selected your password for you, you told someone your password, or you might have entered your password on a \"phishing\" site.</li><li>You do not have control of the email address or phone number associated with your Skywards account.</li><li>Your password may be considered weak or has been compromised. You can learn more about weak passwords <a href=\"https://haveibeenpwned.com/Passwords\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Weak password - body link | External link\">here<span class=\"hidden-control\">(Opens external link in a new tab)</span></a> and how you should construct a more robust password for your account <a href=\"https://www.nist.gov/blogs/taking-measure/easy-ways-build-better-p5w0rd\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"NIST Construct a more robust password - body link | External link\">here<span class=\"hidden-control\">(Opens external link in a new tab)</span></a>.</li></ul><p>If any of the above sounds familiar , your account may be compromised and we recommend you take the following steps as soon as possible to <a href=\"/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37\" data-id=\"pagebody_link\" data-link=\"Manage account - Forgot membership password | Link account\">reset your password and review your account information</a>.</p>","title":"If you think your Skywards ID has been compromised"},"analytics":{"title":"If you think your Skywards ID has been compromised","labels":["If you think your Skywards ID has been compromised"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - If you think your Skywards ID has been compromised - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:38Z","id":"tcm:234-69963","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"zZfMK0nYm51el29S","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69963","version":3},{"content":{"items":[{"id":"tcm:234-69950","version":2,"publicationUri":"/eol/sg/english","title":"Cybersecurity - How do I know if my Skywards account was compromised - Text Block","lastPublishedDate":"2020-12-29T09:34:39Z","schema":"General","content":{"body":"<p>Your Skywards account might be compromised if you receive an account notification from Emirates Skywards for a change that you did not make, or if you do not recognize changes to account details. For example:</p><ul><li>You receive an email or notification stating that your Skywards account was used to sign into a device which you do not recognize or did not sign in to recently (for example, \"Your Skywards account was used to sign in to Emirates.com on an unknown PC or from an unknown location\").</li><li>You receive a confirmation email from Emirates stating that your Skywards account password was changed, or your account information was updated, but you do not recall making such changes.</li><li>You see Skywards miles deducted for purchases or redemptions that you did not make.</li><li>Your password no longer works, or it might have been changed or locked.</li><li>You do not recognize some or all of your account details.</li></ul><p>If you receive an email that you are not sure is valid or you think may be a fraudulent \"phishing\" email, here are some helpful tips that can help you determine its legitimacy.</p>","title":"How do I know if my Skywards account was compromised?"},"analytics":{"title":"How do I know if my Skywards account was compromised?","labels":["How do I know if my Skywards account was compromised?"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - How do I know if my Skywards account was compromised - Item list","type":"component","lastPublishedDate":"2020-12-29T09:34:39Z","id":"tcm:234-69964","template":{"id":"tcm:234-82515-32","title":"gO-C001.ATextBlockFullWidth","priority":200},"widgets":false,"componentId":"qh8Id2GkofUCee6E","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"69964","version":3},{"content":{"items":[{"id":"tcm:234-69955","version":7,"publicationUri":"/eol/sg/english","title":"Cybersecurity - How can I gain control of my Skywards account - Text Block","lastPublishedDate":"2020-12-29T09:34:39Z","schema":"General","content":{"body":"<p>If you believe that your Skywards account has been compromised, you can use these steps to gain control of it and review your account information:</p><ol><li>Sign in to your <a href=\"/transfer.aspx?pageurl=/account/sg/english/login/login.aspx&section=MYA&th=7e834fde8184e2eeb4bfee69cb4443820f43c480\" data-id=\"pagebody_link\" data-link=\"Log in to Emirates - body link | Link-Account\">Skywards account page</a>. If you are unable sign in or you receive a message that the account is locked when you try to sign in, <a href=\"/transfer.aspx?pageurl=/account/sg/english/login/forgot_membership_password.aspx&section=MYA&th=d2b5fd1c2b455225a65589fea2e9a00c06c28d37\" data-id=\"pagebody_link\" data-link=\"Manage account - Forgot membership password | Link account\">try to reset or unlock your account</a>. If you are still unable to sign in, you can contact the <a class=\"bodyLink\" href=\"/sg/english/help/\" title=\"Help and support\" data-id=\"pagebody_link\" data-link=\"Help and support Index - body link\">Skywards team</a>.</li><li><a href=\"/transfer.aspx?pageurl=/account/sg/english/manage-account/account-settings/&section=MYA&th=f962646e50218101cf33a12d4807ab51b2310248\" data-id=\"pagebody_link\" data-link=\"Manage account - Change your Skywards account password | Link account\">Change your Skywards account password</a> and choose a strong password.</li><li>Review all the personal and security related information in your account. Update any information that is incorrect or that you do not recognize, including:\n<ul><li>Your name.</li><li>Your primary Skywards account email address. If you need to <a href=\"/transfer.aspx?pageurl=/account/sg/english/manage-account/personal-preferences/&section=MYA&th=c6390f90b6ceec01e8a117a6b3b9e4ef476b095f\" data-id=\"pagebody_link\" data-link=\"Manage account - change your email address | Link account\">change your email address</a> you can do so by accessing your Personal Preferences.</li><li><a href=\"/transfer.aspx?pageurl=/account/sg/english/manage-account/my-profile/&section=MYA&th=94c6b3a66f2acb62ce6d27fb98b054be8a66852a\" data-id=\"pagebody_link\" data-link=\"Manage account - All alternate email address | Link account\">All alternate email addresses</a>, rescue email addresses, and phone numbers.</li></ul></li><li>Check with your email address provider to make sure that you control every email address associated with your Skywards account. If you do not recognize and control the email addresses associated with the Skywards account, we recommend that you should change the password for the email address or use a different email address.</li></ol><p>If you have completed the steps above but still have reason to believe your account is still compromised, you can contact the <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">Emirates contact center</a>.</p>","title":"How can I gain control of my Skywards account?"},"analytics":{"title":"How can I gain control of my Skywards account?","labels":["How can I gain control of my Skywards account?"],"isExternal":false}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Cybersecurity - How can I gain control of my Skywards account - Item 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