Request a Client Complaint

<!DOCTYPE HTML> <html lang="en-US"> <head> <title>Request a Client Complaint</title> <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"> <meta charset="UTF-8"> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script> <link href="https://cdn.jsdelivr.net/npm/select2@4.0.13/dist/css/select2.min.css" rel="stylesheet" /> <script src="https://cdn.jsdelivr.net/npm/select2@4.0.13/dist/js/select2.min.js"></script> <link rel="icon" href="//www.ibm.com/favicon.ico"> <link href="https://www.ibm.com/it-infrastructure/us-en/resources/campaignmail/mail/client-escalations/" rel="canonical"/> <link rel="IBM.Mobile.redirect" href="self" /> <meta name="dcterms.date" content="2016-07-05"> <meta name="dcterms.rights" content="Copyright IBM Corp. 2018"> <meta name="description" content="Request a Client Compliant"> <meta name="geo.country" content="US"> <meta name="keywords" content="ibm,contact,client,escalations"> <meta name="robots" content="noindex,nofollow"> <meta name="viewport" content="width=device-width, initial-scale=1"> <script> digitalData = { page: { category: { primaryCategory: "IBM_GlobalMarketing" }, pageInfo: { effectiveDate: '2020-1US: 23', expiryDate: '2026-1US: 23', language: 'en-US', publishDate: '2020-04-03', publisher: 'IBM Corporation', version: 'v18', ibm: { contentDelivery: 'Hand coded', country: 'US', owner: '', contentProducer: "IBM Northstar Template Generator 1.0", siteID: 'IBM_GlobalMarketing', industry: 'ZZ', subject: 'IBM600', type: 'CTB25' }, "nc": { "id": { "form": "inputForm", "email": "email", "privacyDiv": "pid", "country": "ncountry" }, "questionType": "", "questionChoice": "1,2", "pageDesc": "IBM Contact", "offerCode": "mo1029", "dcSubject": "IM520", "granular": "off", "footer": "off", "preferenceareas": "SVS20GBS,IC957GBS", "Submit": "true", "SaveToGECS": "false", "trial" : "https://www.ibm.com/legal" } } } }; </script> <script type="module"> import 'https://1.www.s81c.com/common/carbon-for-ibm-dotcom/tag/v1/latest/dotcom-shell.min.js'; </script> <script type="module" src="https://1.www.s81c.com/common/carbon/web-components/tag/latest/input.min.js"></script> <script type="module" src="https://1.www.s81c.com/common/carbon-for-ibm-dotcom/version/v1.15.0/footer.min.js"></script> <script type="module" src="https://1.www.s81c.com/common/carbon-for-ibm-dotcom/tag/v1/latest/footer.min.js"></script> <script type="module" src="https://1.www.s81c.com/common/carbon-for-ibm-dotcom/tag/v1/next/footer.min.js"></script> <script src="http://code.jquery.com/jquery-1.11.3.min.js"></script> <link rel="stylesheet" type="text/css" href="carbonstyles.css"> <link rel="stylesheet" type="text/css" href="formstyles.css"> <script src="ListCountriesAttributes.js"></script> <script src="contact.js"></script> <script src="ConutriesAndPhones.js"></script> <script src="JSF.js"></script> <script src="OtherSelects.js"></script> <script src="retrieveCountryCode.js"></script> <script src="tabAndOnclickValidations.js"></script> <script src="https://api.www.s81c.com/webmaster/dbip/"></script> <script src="https://unpkg.com/axios/dist/axios.min.js"></script> <style> * { box-sizing: border-box; } body, html { height: 100%; margin: 0; padding: 0; display: flex; flex-direction: column; } #container { flex: 1 0 auto; /* The container will grow to take up available space */ padding: 20px; /* Space for the content */ overflow: auto; /* Scroll inside the container */ } #footer { flex-shrink: 0; /* The footer won't shrink */ color: white; } </style> </head> <body onload="prepopulatedoption();addReferingURL();"onclick="closeAllList(event);">  <dds-masthead-composite></dds-masthead-composite> <div id="container" class="maincontainer"> <form class="ibm-column-form" action="/systems/campaignmail/sample/index" name="inputForm" id="inputForm" enctype="application/x-www-form-urlencoded" method="post" autocomplete="off"> <input name="ncountry" id="ncountry" type="hidden" value="ot" /> <input name="requiredfields" type="hidden" value="first_name,last_name,message" /> <input id="sort" name="sort" type="hidden" value="first_name,last_name,email,company,country,phone,icn,poduct_involved,message" /> <input type="hidden" id="thankyoupage" name="thankyoupage" value="https://www.ibm.com/it-infrastructure/us-en/resources/campaignmail/mail/client-escalations/thanks/" />  <div class="divcone"></div> <div class="divheader"> <div class="form-heading-container"> <div class="form-heading productive-heading-04"> <h3 class="ibm-h3" style="font-weight: bold;">Request a Client Complaint</h3> <p>  </p> <p class="bx--label">Before requesting a Complaint, if this is a technical support issue please ensure that you have already "escalated" the support case using this <a href="https://www.ibm.com/support/pages/node/733923#esc-case" target="_blank">3-Step procedure</a> in the <a href="https://www.ibm.com/support/home/" target="_blank">Support portal</a>.</p> <p class="bx--label" style="padding-bottom: 0px !important">Need to contact someone specific?</p> <p class="bx--label"> Directory of worldwide contacts <a href="https://www.ibm.com/planetwide/" target="_blank">Find technical support, sales and other support contacts for specific countries </a> </p> </div> </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div class="subdivcone">  <div class="bx--form-item"> <label for="text-input-3" class="bx--label">First Name:</label> <input id="first_name" type="text" name="first_name" onkeydown="validatePreviousFields(event, 'first_name')" class="bx--text-input" placeholder=""> <div class="bx--form-requirement" style="display: none;" id="first_name-error-msg"> <span>First Name is required </span> </div> </div> </div> <div class="subdivctwo">  <div class="bx--form-item"> <label for="text-input-3" class="bx--label">Last Name:</label> <input id="last_name" type="text" name="last_name" onkeydown="validatePreviousFields(event,'first_name','last_name')" onclick="validatePreviousFields(event,'first_name')" class="bx--text-input" placeholder=""> <div class="bx--form-requirement" style="display: none;" id="last_name-error-msg"> <span>Last Name is required </span> </div> </div> </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div class="subdivcone"> <div class="bx--form-item"> <label for="text-input-3" class="bx--label">Email:</label> <input id="email" type="text" name="email" class="bx--text-input" onkeydown="validatePreviousFields(event,'first_name','last_name')" onclick="validatePreviousFields(event,'first_name','last_name')" placeholder=""> <div class="bx--form-requirement" style="display: none;" id="email-error-msg"> <span>Email is required </span> </div> </div> </div> <div class="subdivctwo"> <div class="bx--form-item"> <label for="text-input-3" class="bx--label">Company:</label> <input id="company" onkeydown="validatePreviousFields(event,'first_name','last_name')" onclick="validatePreviousFields(event,'first_name','last_name','email')" type="text" class="bx--text-input" placeholder="" name="company"> <div class="bx--form-requirement" style="display: none;" id="company-error-msg"> <span>Company is required </span> </div> </div>  </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div class="subdivcone"> <div class="bx--form-item" id="idformitem" style="width:100%;"> <label for="text-input-3" class="bx--label">Country or region:</label> <div class="bx--combo-box bx--list-box" id="idwrapper" style="width: 100%;"> <div class=""> <div class="bx--list-box__wrapper"> <div class="bx--combo-box bx--list-box"> <div role="combobox" class="bx--list-box__field" aria-label="open menu" aria-expanded="false" aria-haspopup="listbox" elementfor="dropdown"> <input class="bx--text-input" elementfor="dropdown" aria-autocomplete="list" aria-expanded="false" autocomplete="off" readonly value="" style="cursor: pointer;" id="country" name="country" onkeydown="validatePreviousFields(event,'first_name','last_name','email','company','country')" onclick="displayList(this,'optionlist','search');validatePreviousFields(event,'first_name','last_name','email','company');" class="bx--text-input" placeholder="" aria-label=""> <div class="bx--list-box__menu-icon" elementfor="dropdown"> <svg focusable="false" preserveAspectRatio="xMidYMid meet" elementfor="dropdown" onclick="displayList(this,'optionlist','search');" style="will-change: transform;" xmlns="http://www.w3.org/2000/svg" aria-label="Open menu" width="16" height="16" viewBox="0 0 16 16" role="img"> <path d="M8 11L3 6 3.7 5.3 8 9.6 12.3 5.3 13 6z" elementfor="dropdown" onclick="displayList(this,'optionlist','search');"></path></svg> </div> </div> </div> </div> </div> <div id="optionlist"> <input id="search" style="" onkeyup="filter('search','list')" elementfor="dropdown" type="text" class="bx--text-input" placeholder="Search"> <ul id="list" style=""> </ul> </div> </div> </div> </div> <div class="subdivctwo"> <div class="" id="" style="position:relative"> <div class="bx--form-item"> <label for="text-input-3" class="bx--label">Phone:</label></div> <div class="bx--combo-box bx--list-box" id="phonenumberselect" style="" elementfor="dropdown" > <div id="areacode" elementfor="dropdown" onclick="displayList( this,'optionlistareacode','searchareacode');" ></div> <div class="bx--list-box__menu-icon" onclick="displayList( this,'optionlistareacode','searchareacode');" id="ddicon"style=""> <svg focusable="false" preserveAspectRatio="xMidYMid meet" style="will-change: transform;" elementfor="dropdown" xmlns="http://www.w3.org/2000/svg" aria-label="Open menu" width="16" height="16" viewBox="0 0 16 16" role="img"> <path d="M8 11L3 6 3.7 5.3 8 9.6 12.3 5.3 13 6z" elementfor="dropdown" ></path></svg> </div> <div id="optionlistareacode"> <input id="searchareacode" elementfor="dropdown" onkeyup="filter('searchareacode','listareacode')" type="text" class="bx--text-input" placeholder="Search"> <ul id="listareacode" style=""> </ul> </div> </div> <div class="bx--form-item" id="phonespart" style="width: 70%;position:absolute;left:30% "> <input type="text" id="pspinput" class="bx--text-input" onkeydown="validatePreviousFields(event,'first_name','last_name','email','company','country','pspinput')" onclick="validatePreviousFields(event,'first_name','last_name','email','company','country');" > </div> <div class="bx--form-requirement" style="display: none;margin-top:44px;" id="pspinput-error-msg"> <span>A valid phone is required </span> </div> </div> </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div class="subdivcone"> <div class="bx--form-item"> <label for="text-input-3" class="bx--label">IBM Customer Number (ICN):</label> <input id="icn" type="text" name="icn" class="bx--text-input" onkeydown="validatePreviousFields(event,'first_name','last_name','email','company','country','pspinput','icn')" onclick="validatePreviousFields(event,'first_name','last_name','email','company','country');" placeholder=""> <div class="bx--form-requirement" style="display: none;" id="email-error-msg"> <span>IBM Customer Number (ICN) is required </span> </div> </div> </div> <div class="subdivctwo"> <div class="bx--form-item"> <label for="text-input-3" class="bx--label">IBM Product Involved If unknown, type "None":</label> <input id="poduct_involved" onkeydown="validatePreviousFields(event,'first_name','last_name','email','company','country','pspinput','icn','poduct_involved')" onclick="validatePreviousFields(event,'first_name','last_name','email','company','country','icn');" type="text" class="bx--text-input" placeholder="" name="product_involved"> <div class="bx--form-requirement" style="display: none;" id="company-error-msg"> <span>IBM Product Involved is required </span> </div> </div>  </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div class="bx--form-item"> <label for="Q_HELP" class="bx--label" style="width: 100%"> <span style="">Issue (Please provide an overview of your concerns. Include technical support case numbers, if applicable. Minimum 60 characters):</span><span style=""> </span><span id="showcount">0/60</span> </label> <textarea id="message" name="message" onKeyup="countingChars(this);" class="bx--text-area" rows="4" onkeydown="validatePreviousFields(event,'first_name','last_name','email','company','country','pspinput','icn','poduct_involved','message')" onclick="validatePreviousFields(event,'first_name','last_name','email','company','country','icn','poduct_involved');" maxlength="60" cols="50" placeholder=""></textarea> <div class="bx--form-requirement" style="display: none;" id="message-error-msg"> <span>Message is required </span> </div> </div> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <p style="padding: 30px 0 8px 0"><label for="text-input-3" class="bx--label">More information on our processing can be found in the <a href="https://www.ibm.com/privacy/us/en/" target="_blank">IBM Privacy Statement</a>. By submitting this form, I acknowledge that I have read and understand the IBM Privacy Statement.</label></p> </div> <div class="divcthree">  </div>   <div class="divcone"></div> <div class="divctwo"> <div id="submitButtonDiv" > <button class="bx--btn bx--btn--primary bx--btn--sm" type="submit" id="submitBttn" >Submit</button> </div> </div> <div class="divcthree">  </div>  </form> </div> <footer id="footer" > <dds-footer-container size="micro"></dds-footer-container> </footer> </body> </html>

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Request a Client Complaint